Starwest Apartments Alderney on Hay

Name: Starwest Apartments Alderney on Hay
Address: 193 Hay Street, East Perth, Western Australia, 6004, East Perth, AU

Location: 193 Hay Street, East Perth, Western Australia, 6004, East Perth, AU

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Indulge in Luxury Amenities
Make yourself comfortable in our air-conditioned rooms offering full kitchens, private balconies, and entertainment systems.

Recreational Delights
Unwind in our indoor pool or stay active in the fitness center during your stay.

Convenient Services
Enjoy amenities such as a coffee shop, grocery store, and dry cleaning facilities.

Experience upscale living at Starwest Apartments Alderney on Hay. Book now for a memorable stay in Perth.

Important Information

Pool access available from 6:00 AM to 9:00 PM.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Parking height restrictions apply.
Cashless payment methods are available for all transactions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Policies

Check-in: 02:00 PM - 03:00 PM

Check-out: 10:00 AM

Instructions: The front desk is open during the following times:

Monday - Friday: 8:00 AM - noon

The front desk hours vary at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.

Amenities & Facilities

Fitness facilities
Health or beauty spa nearby
Luggage storage
Elevator
Fitness facilities
ATM/banking
Safe-deposit box at front desk
Smoke-free property
Grocery/convenience store
Parking (limited spaces)
Free self parking
Housekeeping on request
Covered parking
Secured parking
Casino nearby
Health or beauty spa nearby
Coin laundry on site

Rooms Available

Standard Apartment, 1 Bedroom

1 Queen Bed
Features a private balcony

Layout - Bedroom, living room, and dining area
Entertainment - LED television and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Washer/dryer, safe, and iron/ironing board
Comfort - Air conditioning and heating
Accessibility - Raised toilet seat
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- DVD player
- Microwave
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Stovetop
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Blackout drapes/curtains
- Separate dining area
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- Low-height counters/sink
Standard Apartment, 2 Bedrooms

1 Queen Bed and 2 Twin Beds
Features a private balcony

Layout - 2 bedrooms, living room, and dining area
Entertainment - LED television and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Washer/dryer, safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning and heating
Accessibility - Raised toilet seat
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- DVD player
- Microwave
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Stovetop
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Blackout drapes/curtains
- Separate dining area
- Separate living room
- Bedsheets provided
- Low-height counters/sink
2 Bedrooms Deluxe Apartment

1 Queen Bed and 2 Twin Beds
431-sq-foot room with a balcony

Layout - 2 bedrooms, living room, and dining area
Entertainment - LED television and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Washer/dryer, safe, and iron/ironing board
Comfort - Air conditioning and heating
Accessibility - Grab bar near toilet
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- DVD player
- Microwave
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Stovetop
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Blackout drapes/curtains
- Separate dining area
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- Low-height counters/sink
1 Bedroom Apartment

1 Queen Bed
323-sq-foot room with a balcony

Layout - Bedroom, living room, and dining area
Entertainment - LED television and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Washer/dryer, safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning and heating
Accessibility - Raised toilet seat
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- DVD player
- Microwave
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Stovetop
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Blackout drapes/curtains
- Separate dining area
- Separate living room
- Separate bedroom
- Bedsheets provided
- Low-height counters/sink
2 Bedrooms Standard Apartment

1 Queen Bed and 2 Twin Beds
484-sq-foot room with a balcony

Layout - 2 bedrooms, living room, and dining area
Entertainment - LED television and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Washer/dryer, safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning and heating
Accessibility - Raised toilet seat
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- DVD player
- Microwave
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Stovetop
- Toaster
- Dining table
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Blackout drapes/curtains
- Separate dining area
- Separate living room
- Bedsheets provided
- Low-height counters/sink

Guest Reviews

Kristie (2/5): - Do NOT book! You have to pay a holding deposit, which I've done many times before at other places, usually not a problem. They are refusing to give my $250 back. 1. Accused me of having a pet inside the building, which we didn't do. I've asked for video footage of us entering and leaving, even handing the keys over before leaving. 2. Apparently there was some damage on the floor, which we didn't see at all, and definitely didn't do. The photo they sent looks like old damage, and a friend who is builder absolutely agrees with this. Ive been emailing for a week now, they've taken the money and ignoring me. I'll be escalating further. Be warned, i have a feeling they have done this before, as that damage especially, is clearly old.
Aaron Dinesh (4/5): - Very convoluted check-in process, made worse by a numbering screw-up on their end. Bathroom amenities were not topped up proactively, had to nag them twice. Wifi was pretty much nonexistent. Beds were very uncomfortable.
Nurfarhana (10/5): - Safety & Quietness: The apartment was very safe and quiet, perfect for a family getaway. We felt secure throughout our stay, with no noise disturbances. Convenience & Location: Easily accessible to shopping at Alderney Shopping Centre, making it convenient for all our needs. Close to Hay Street and Murray Street, so we could walk to shops, cafes, and attractions effortlessly. Transport options were very accessible, with bus stops nearby for easy travel around the city. Staff & Service: The staff were incredibly helpful and friendly, making our stay even more enjoyable. Any questions or requests were promptly attended to by the helpful staff. Overall Experience: We booked 3 apartments for 3 nights and we are so happy with this apartment. Please do not hesitate to book this apartment! A great place for a large family, with spacious apartments and excellent amenities. We appreciated the quiet environment combined with the convenience of nearby shopping and transport.
Sebastian (8/5): Please consider the suggestion - It would be a very good improvement if the key cards were in covers with a collar attached so that you can wear them around your neck. That would reduce the risk of people locking themselves out a lot. And as information for any future guests; 1 the door by the elevator needs a bit of force sometimes and 2. if the lock on it blinks green & red then you have to go out/in through the carpark on the left side of the entrance . That's what i hadn't been told at the reception and had to figure out for myself
Peggy (6/5): - Indoor pool was a great way to entertain the kids. Very limited reception opening hours, check in is thru a convenient store in the building. Neighbourhood not very safe, police was seen basically every day. Apartment occupants above us yelled to people downstairs from the balcony. Apartment itself was very spacious and clean. Bit out dated in terms of furniture.
Darren (6/5): - Serves a purpose but is tired
Martin (10/5): - The unit was was very good
Michael (8/5): - Good place to stay with family
Rhiannon (10/5): - This place completely exceeded our expectations. Hotel staff were super helpful and friendly and went over and beyond to ensure we had a great stay. The accomodation is great for budget accomodation. Clean, larger than normal rooms, washing machine and dryer was a highlight. The location was also perfect. We will definitely be back.
Matara (6/5): - Rooms average, No WIFI, paid parking which is limited. Service was okay.
Sam (4/5): - Broken bed in the room, difficult to navigate exiting when the reception wasn’t open. Very loud and noisy area, if you’re looking for a cheap stay this is it.
Brenden (10/5): - Room was great. Comfortable. No wifi code but didnt really need it. Cafe downstairs was brilliant.
John de (6/5): - Fine
Helen (10/5): - Family friendly. Quiet and safe with comfortable beds. Easy access to public transport.
Anthony (10/5): - Thankyou for our stay
Daniel (6/5): - Apartment was dirty and aged!! Could do with a deep clean!!
Pamela (6/5): - Good price
Mineka (6/5): - It was ok
Greg (10/5): - Was clean and tidy
Anne (10/5): - This property was excellent value. It is a little dated, however for the price it was exceptional value with everything we needed. Easy late check in, convenient on site parking and clean, neat and tidy.
Daniel (8/5): - Quiet and clean
John (4/5): - Very smelly apartment and needs an upgrade to paintwork and furniture. They have introduced a parking fee which adds to the cost of the stay. It takes for the bond to be returned from date of stay.
Greg (8/5): - As reception is not open after midday when we were checking in and the codes we were sent didn’t work and the phone numbers we rang weren’t answered we were left standing at the locked front doors for at least half an hour. Also they charged us $15 per night for car parking which we noticed on a previous review was free
Taharaka (10/5): - The gym was a disappointment I was not told about getting a seperate card for it the pool shower didn’t go spar was broken so that was not very good should have got money back but room was nice quiet but please don’t advertise these facilities an they do not work or operate Thank you
Miho (2/5): - It says “Free internet,” but the Wi-Fi was cancelled quite a while ago. I reported it to Expedia, but they didn’t handle it properly. The room is dirty, and even if you stay for several nights, they don’t clean it. The sewage smell is terrible.
Michael (8/5): - Property is in a good location being central and accessible by all transport types. Unnecessarily complicated check in /out process as "reception"is in a store room of a small convenience store under the complex.
John (6/5): - Car parking is now an extra $15.00/night. Must have missed this when booking via Wotif, got hit at check in.
Joji (8/5): - great place
melissa (10/5): - Very helpful staff after Expedia stuff up
Richard (6/5): - Comfortable beds and clean rooms but a little run down. Checking in in the afternoon was a bit of a trial as reception is 8:30-12:00 but handled well by staff in attached store.
Sohail (8/5): - Saad at the reception is very helpful and cooperative.
Nicole (8/5): - No salt and pepper or clothes washing powder. Office hours are not convenient for checking in. Other than that quite good for the money spent.
Maryati (8/5): - I like the apartment close to the city, and clean. No dislike.
Brian (6/5): - No resturants close were open. Mechanical noises overnig
Sohail (8/5): - Saad, receptionist is a very polite, cooperative & gentle person. We wish him all the best & good luck for his future endeavours.
Dereck (10/5): - Property shows its age but rooms are spacious and fully equipped. Good location. Excellent value.
Lynne (6/5): - Good property to stay whilst in the city. Accommodates a family nicely
Warren (10/5): - An excellent place to stay. Would highly recommend.
Sue (8/5): - Location in CBD is excellent. Free WIFI was one day short, cut off one day before check out. Extra fees for parking was incurred. Overall satisfactory.
Darusilla (10/5): - Like the night view from the apartment. Sapcious and bed very comfy.
goran (4/5): - nothing to saying
Sharon (6/5): - Average stay not an overly pretty room but had all amenities needed.
Robert (6/5): - The location is great. We had an evacuation. Not good when your partner is handicapped. No help whatsoever. There is no access to any Netflix on the very small tvs. Crockery is terrible and limited. No face washers this trip. No milk in fridge. Pillows like sleeping on a log. I suppose you get what you pay for. Motor veh security is great. Do not book if you are looking for stylish modern accommodation. As stated, great roomy accommodation near centre of Perth. More effort should be made checking that the showers aren't spraying water all over the bathroom!
David (8/5): - Very central. Quite a bit of noisy ni the early morning.
Rongo (10/5): - Excellent
ludita (10/5): - Spacious, value for money
Anthony (6/5): - Had to wash all dishes as they were unclean. Cooking utensils were old and not in good working condition (eg the black plastic spatula was melted). Room did not have a pleasant odour.
Rennae (8/5): - Have stayed several times and will stay again. Excellent location, convenient apartment with the kitchen and laundry facilities - so great to have when travelling with a family. The new pool refurbishment has elevated the look and feel of the indoor space. The only disappointment this stay was the dishes in the cupboard hadn't been checked and several had been put away by the prior guest with food still in/on them and had not been washed at all. Otherwise, everything else was great.
Miles (6/5): - Our room still had crumbs and chunks of bread on the kitchen floor. Some sticky stuff on surfaces. The walls were a bit marked. The couches were pretty gross on the surfaces and when you pulled up the cushions there was tonnes of food scraps and bits in there. Neighbours came home at 1am in the morning and were very noisy (drunk?) and banged around. Miracle my children didn't wake up. Not terrible, it was one night of our lives but won't be rushing back.
Michael (2/5): - I called in the operating hours in which no answer i tried a number of times to organise the check in but no answer and no call back, very disappointed in their service. A reply email was sent telling me check in information in which i was calling to discuss.
James (8/5): - Check in isn't until 2PM but reception is already closed
rhonda (8/5): - Really nice hotel and a great stay except there was a very musty smell in the apartment which made our stay a little unpleasant!
Michael (8/5): - Stayed her a few times now as the rooms are great for family. Good for parking and easy access to the city centre. Though this time we couldn’t use the dishwasher as it had a lot of mould and a bad smell. Maintenance is lacking with a broken chair as well. Good value for money.
Nicholas (6/5): - Need to upgrade your TV. Very outdated and small.
Helen (8/5): - Quiet and spacious apartment with a comfortable bed
Shelley (4/5): - The property is a bit run down. The piwer
Michael (8/5): - Good, centrally located close to the Perth CAT buses which make getting around easy.
Caroline (8/5): - A spacious apartment with comfortable beds. The laundry was very handy whilst traveling with a family. It would be nice to have mugs instead of small catering cups in the kitchen.
Brenda (10/5): - Apartment has everything I need at a reasonable cost and is convenient for the business I need to do in Perth. I am very much a repeat customer!
Tania (10/5): - Easy to get in and out off Perfect for attending Optus Stadium
Verified traveler (8/5): - Arrived after 2pm room was not yet clean, tired with a toddler just wanted to get settled in, so this stood out for me, as I've been able to check in a little earlier at other places we have booked.
Luke (10/5): - Stayed here many times now. Apartments are very nice and big. Pool is great. Only problem ever has been check in but that was easy this time
Jushal (8/5): - Good
Adrian (8/5): - Great location
Matt (4/5): - Check in was done next door at a deli. Very poor little English. Building old and needs up dating. Would of been very nice 20 years ago. Was charged too much as a bond. Lucky it was cheep in an ok location and parking was included. Wouldn't stay there again.
V2348WZpeterk (2/5): Don’t waste your money - What a hole. The apartments were built in the 80’s and they are showing it. It is run by people from the sub continent and their only interest is making money. The reception is permanently closed and you have to book in at the Kwik-E-Mart next door. They make you feel like you are intruding. The ancient Panasonic air conditioning barely works. The analog television didn’t work. The carpet is worn and torn. The bedroom doors don’t close and the whole unit is worn and grotty.
Andrew (10/5): - So convenient and affordable compared to Hotels in the area. Front desk can be a little hit and miss with attendance however they are available on the phone. One of Perth's best kept secrets in the CBD.
Nicholas (8/5): - Good city locations Good reception Good people in the convenience shop Thanks
Nicholas (6/5): - need to fix the building.
David (8/5): - Very helpful manager, lovely spacious apartment. Great view, not keen on steps to carpark. Wonderful value for money,thank you
ELIZABETH (4/5): - Advertised as a six person apartment but was only really suitable for 4. Swipe card didn't work for pool and Gym. Walls were so thin I could hear the neighbours past midnight. The place smelt musty like it hadn't been aired out in a while.
Yayang (10/5): - Decent apartment with a nice cafe right on the lobby
Robert (8/5): - Very convenient with regatds RPH. Price is just right especially if you are claiming back from PATS. Facilitates are a little outdated, especially crockery. Pillows are like rocks so take your own if you don't like rocks. Be careful when parking. Many reserved spaces. Overall, great value for money.
Brenda (10/5): - I like having lots of space and facilities in the apartment for the same price as a basic room in other hotels. Great service from staff and my first choice whenever I come to Perth.
Breen (8/5): - Value for money
Marius (6/5): - The stay was great except for the constant humming noise, I would think came for some equipment on the roof.
Dennis (8/5): - This might be an underrated gem, being a more budget-friendly option so near the Perth CBD. Late check-in process was easy and the hotel is set on a quiet street so I didn't feel unsafe, even though I arrived around 11:00pm. Just make sure you call them the day before and tell them you want late check-in so they can give you instructions on entering the building. Furnishings may be slightly dated but the room was otherwise spacious and clean. Bed was comfortable, and there was also a well-equipped kitchen and laundry room to make it a "home away from home". Shops and entertainment in Perth CBD were easily accessible by public transport, or you could even walk it if you wanted the exercise. There's also a local supermarket and takeaway restaurants nearby if you can't be bothered going into the CBD. Hotel reception closes at 12pm each day. It would be nice if they would be open a bit later (say until 5pm) but it didn't stop me enjoying my stay.
WILLIAM (10/5): - Pleasant stay.
Hayley (10/5): - The after hours access was quick and simple, easy parking and close to a kebab shop for dinner. Clean and neat apartment that was fully equipped to make breakfast on the morning we left.
Andrew (2/5): - Got there at 530 office was closed they wouldn't answer the phone had to sleep in my car not happy want a refund
Jason (10/5): - It was perfect for my standards. Thanks so much. Really enjoyed my stay
Nicholas (8/5): - The entry and hall ways to the room are nice and wide and the lift work well
Nicholas (8/5): - The location was suitable for me to get to family and friends near by
Nicholas (8/5): - It was nice and clean
Arthur (10/5): - Nice place very convenient would stay there again if in Perth
Geoffery (8/5): - Good size, location and price
Leila (8/5): - Clean, convenient and value for money. We stayed at Starwest for 10 nights, the location is good, short walking distance to the river and to Bell Tower/Elizabeth Quay. The apartment is self-contained, and clean.
Douglas (6/5): Perth Footy Trip - Check in was difficult, arrived 12pm, just to find out the check in procedure, was told check in was 2pm, which we knew, was shown a box where our keys would drop down, and told the code, which was # and the last 5 numbers of the booking number, any problems to go to the convenience store, which is part of the building, came back at 2pm, tried the code several times, didn't work, so went to the shop, the girl there rang the manager, handed the phone to me, I told him the code doesn't work, he said try pushing the #key, it will clear it and try again, tried, still didn't work, must be keying it in wrong he said, be there in 10 minutes, manager arrives , does not check to see if the code works, opens the box with a key, has a fiddle in there, shuts the box, keys the code in and it works, then says, see it works, you were keying it in wrong, really! So after about 3/4 hr, finally get into our apartment (8th floor) only to find, 1 double bed room and the 2nd room locked, We had booked a 2 bedroom apartment , went down to the shop again, the girl was helpful, she said the 2nd was locked because they thought it was a 1 bedroom apartment booking, gave me a key to open it, but had to bring the key straight back, so up and back, all good, the apartment itself is quite functional and clean and the area is close to everything, public transport is excellent and free in the CBD, easy to get around if don't want to walk, plenty eateries close by. overall had a great time in perth.
Robert (8/5): - Staff helpful indoor pool too warm
Geoff (8/5): - Arrived on Sunday with no front attendant. Found the entry somewhat difficult but once in all was ok. Thank you for the deli staff
sinnammah (4/5): - The couch had bugs the tv was not working the gym machine was broken
Ashleigh (8/5): - Room needs an upgrade. The walls are dirty and stains on the carpet. The apartment was cute and spacious. The shower faucet was awful. Massive build up. Alit of maintenance to be done
Bruce (6/5): - Had issues getting entry outside office hours as given invalid access code
Nico de (8/5): - Good price. Facility was old, but clean.
Teresa (8/5): - Very good value for money.
Melanie (6/5): - Check-in was frustrating as the lockbox didn’t work, the number that said ring anytime no one answered and the emergency number the person assumed it was something we were doing wrong - turns out the mechanism to drop the cards wasn’t releasing - luckily it was 2pm not 10pm with two children in tow. Not a great start. The rooms were spacious but have not aged well, smell from no air circulating, windows locked shut, wifi didn’t work in the room. Nice little pool the kids enjoyed and easy enough to walk along to the marina.
Jonas (10/5): - Great location and affordable)
Henry (6/5): - When I went to check in at 2.10 pm the reception was closed I’d had no contact from Starwest to provide any information on how to proceed
Jill and Lawrie (10/5): - Most helpful staff and management.one of the best and most quiet of the many hotels I have stayed at. Extremely safe and close to all places you want to visit. Highly recommend this property to anyone.
Donna (8/5): - The appartment met my needs and was great value. I was concerned about some reviews on the property, but they related to the level of staffing available. I did not have any problems with the service provided. I would definitely recommend this property to my friends, but woukd advise them to be aware of the reception hours and make sure that they worked with their schedule. I found that there was always parking available when I needed it, but would have found allocated parking easierso that I didnt have to worry about whether the spot I parked in was reserved.