Marriott Syracuse Downtown
Location: 100 East Onondaga Street, Syracuse, us
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Experience comfort and style at Marriott Syracuse Downtown. Each room is equipped with air conditioning, a flat-screen TV, and a coffee machine for your convenience.
Convenient Amenities
Enjoy the ease of valet parking and take advantage of the on-site restaurant. Need your clothes cleaned? The hotel offers dry cleaning services to cater to your needs.
Prime Location
Situated just 350 meters from Landmark Theatre and within walking distance of Erie Canal Museum and Syracuse University, our hotel is the perfect choice for your stay in Syracuse. Book now and make Marriott Syracuse Downtown your home away from home.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Private check-in/check-out
- Board games/puzzles
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Lower bathroom sink
- Fruits
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Security alarm
- Key card access
- Broadcast Live sport events
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Wine release events
- Reception hall
- Secured parking
- Garage
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Room, Multiple Beds
2 Queen Beds and 1 Double Sofa Bed
388 sq feet
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- High-speed internet access
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Club Room, 1 King Bed with Sofa bed (Hearing Accessible)
1 King Bed and 1 Double Sofa Bed
318 sq feet
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- High-speed internet access
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 1 King Bed (Hearing Accessible)
1 King Bed
160 sq feet
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- High-speed internet access
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
King Room
The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a sofa, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Smoke alarm
-
Queen Room
The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room has a sofa, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Smoke alarm
-
Excutive King room
The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Smoke alarm
-
Club King Room
The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a sofa, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Smoke alarm
-
King Room with City View
The double room includes a private bathroom fitted with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a coffee machine, a sofa, heating as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Smoke alarm
-
Large King Room with Sofa Bed - Hearing Accessible
The double room includes a private bathroom equipped with a hairdryer. The spacious double room offers air conditioning, a coffee machine, a sofa, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Smoke alarm
- Hearing accessible
-
Large King Room with Sofa Bed and Roll-in Shower - Mobility Accessible
The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This double room features a sofa, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Smoke alarm
-
Large Queen Room with Two Queen Beds and Sofa Bed - Hearing Accessible
The double room includes a private bathroom fitted with a hairdryer. The spacious double room features air conditioning, a coffee machine, a sofa, heating and a flat-screen TV with cable channels. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Smoke alarm
- Hearing accessible
Guest Reviews
- silvana (5/5): I liked the convenience of the location - Location for s road trip stopover The noise and not very clean
- Debbe (10/5): The hotel was unique . - It was clean and the historic decor was a plus! The on-site food choices were mediocre.
- Sharon (10/5): -
- MARYAM (2/5): - Location Cleanliness and bedding
- Myah (8/5): -
- Fabiana (5/5): -
- Guest (10/5): -
- Raphaella (8/5): Een goed karaktervol hotel met uitermate behulpzaam personeel - Openingsuren en keuze restaurant Beide restaurants met eigen kwaliteiten Goede kwaliteit Had liever een queensize bed gehad en meer kamer-ruimte als individuele reiziger
- Jeremy (7/5): Perfectly adequate room, but nothing outstanding. - The hotel was fine. It's a beautiful period building, so the lobby and communal areas are impressive, but as a result, the rooms are quite old-fashioned. That said, it was comfortable enough and perfectly adequate for a two night business stay. Location was great for downtown Syracuse. The breakfast was pretty awful, especially considering it's not bundled in. I skipped it on day two. The pillows are way too soft. The bed had too much paraphernalia on it -blankets, cushions. Makes getting into bed a right faff! Like all hotels, it needs more lights.
- Lauren (8/5): -
- Shivani (8/5): Comfortable, clean stay with very helpful, friendly service! - Absoutley gorgeous! Could use some updates in the bathroom
- Iman (8/5): -
- jody (10/5): -
- doreneg279 (2/5): Terrible - Absolutely the worst experience at a hotel ever. First, I am on a walker from knee replacement surgery There is no handicap entrance to get in. The room had a bed that was waist high and impossible to get in and out of comfortably There was no chair to sit on it to put on shoes or socks. The Marriot shuttle that took us to dinner was so high to step into that a six foot man had trouble getting in. No step stool was provided. The noise from the next room woke me in the middle of the night. After a rough night the coffee maker didn’t work. And I’ve got two more nights!!
- Paul (9/5): -
- MaryBeth (9/5): We had a quick overnight to visit our son at SU and this was perfect. Kevin at the front desk was awesome! He gave us co - Loved the 1920s charm-was not expecting that. Close to attractions. There was some leftover food in mini fridge.
- Sharon (10/5): -
- 110amymb (6/5): Check your bed right away. - Beautiful hotel. Great on site Irish Pub. Large room as nd bathroom on the 12th floor. We didn't turn down the bed until 9:30 pm and discovered the sheet were not clean with hair and black fuzzies covering one side of the bed. Still waiting 40 minutes later for new sheets. Disappointing.
- Paloma (8/5): -
- koolkat808 (4/5): Maintenance Issues and Inadequate Service Levels - Although we had a nice check-in experience with Joel, everything went downhill after check-in. The property has an old historic feel, some would enjoy that. I booked a larger 2 queen and the room was spacious, though the bathroom was narrow. The room appeared relatively clean. We were inconvenienced by maintenance issues during our stay. When I attempted to open the glass sliding shower door, the handle became dislodged at the top end, and remained hanging down (and inconvenient) throughout the remainder of our stay. Also, the toilet tissue spindle dislodged itself every single time we used it, highly inconvenient. I mentioned both of these issues twice to front desk staff. The first time was via phone, but because they were busy fixing a larger building-wide issue, they seemed distracted and uncaring about my small maintenance issues. The big issue was that the thermostat in the entire building was not working. The temperature was in the 20s, and I reported, shortly after check-in, that our heater was not heating our room. They sent someone from maintenance, who fiddled around inside, and declared it "fixed." We left for dinner, and returned to a chilly room and thermostat still not working. We were then informed that the entire property was affected, and there was no estimated time that functionality would be restored. They finally got it working very late that evening, but it made for an uncomfortable evening. We decided to check out early, after our first evening. They were nice about allowing us to do so. Upon checkout, a staff member asked "How was your stay?" To which I replied, "We had a lot of issues." She said, "Sorry to hear that" but she did not inquire any further about the nature of the issues, For me, there was just not an acceptable level of service at this property. I selected it because of convenient location, but I think I would choose a different place to stay next time.
- Rachel (10/5): -
- 山道 (8/5): -
- Isaac (10/5): -
- Vishwanath (6/5): - Parking is inconvenient- rooms are very old models. Nothing is modernization.
- Ahmad Fahim (1/5): -
- Sarita (8/5): - Great rooms
- GIORGI (10/5): - very nice historical building
- argriffin1333 (10/5): -
- Mark (10/5): We will be back - It looks beautiful,large rooms and bathroom,super comfortable beds ,bedding and pillows. High end Irish pub in basement with bar and food with great prices!!!
- Stephane (4/5): Ne mérite pas 5 étoiles - Pas grand chose La vétusté le bruit
- Richard (4/5): -
- Mafe Acero (10/5): -
- Robert (9/5): -
- Claudia (10/5): It was excellent and I will definitely recommend this hotel and come back again - Everything. Room and facilities were great, clean and comfortable. Breakfast was really good. Staff was friendly. I didn’t make any special requests during my booking, but I mentioned that I got married in that day. Hotel staff gave us 2 unexpected gifts! 1000% recommend! Nothing
- kelly (10/5): - Tradition
- Roberto (9/5): Good -
- Ruth-Ann (9/5): - That was the squeakiest room door I have ever had in all my years of traveling
- Chaine (4/5): - The breakfast location was nice. The staff at the restaurant were friendly . The chair in the bedroom was in bad shape. They can use a cover if they can't change it. The bathroom needs more attention. One side of the sink was clogged. The toilet paper holder was didn't stay in place. Every time you touch it was falling. There were so many extension cords around the bedroom. One of the lamps never turn on. The shower wasn't very clean. The wallpaper was a little damage in some places.
- jerome (7/5): Ambiance Kubrik - Le style de l’hôtel, vraiment spécial. Le séjour s’est bien déroulé
- Corrie (8/5): -
- Jennifer (1/5): It was disappointing - The location was good We found a bed bug in our bed. The hotel refunded the full amount back to my card. They did offer us another room but I didn’t feel comfortable so we left. It was very surprising to find a bed bug at a reputable hotel like the Marriott, especially at this hotel because it was very nice and expensive.
- Hatam (8/5): -
- Andie (9/5): -
- Rebecca (10/5): -
- Jaykanata (10/5): Wonderful staff and cool historic vibe! - My wife and stayed 1 night as we went to a hockey game about 50 minutes away in Oswego where the hotel options are limited . The Syracuse Marriott was worth the drive. From the moment we arrived you can tell the staff is going the extra mile to make sure your stay is perfect. The hotel restaurant was excellent, really good Haddock with risotto and my wife had the grouper with polenta which was also really good. I noticed the prices at the restaurant were not crazy expensive like many hotels now are. Gustavof the bartender made a nice old fashioned with Basil Hayden! Carolyn who checked us in at the front desk was so friendly and made sure we had everything we needed. The hotel itself is very unique as it has kept many of the cool old fashioned details it has from the 1920's. If you a Marriott member your status is really recognized here as well with an upgraded room and great breakfast, I'm platinum. Rooms are super cozy with unique doors and nice bathrooms. You know a hotel is trying to go above and beyond when you get a message from the GM the next day asking about your stay, little things make a difference. The hotel also has an M club with is also a bonus. Thanks as well to Carlos who provided us with the late checkout! we'll be back !!
- Robert (9/5): Very Good stay!!!! - Very Good Drainage in the bathroom was very slow...
- David (10/5): -
- Michael (8/5): -
- Evonna (8/5): -
- Ophélie (10/5): Grandiose - Le personnel super sympas, l'hôtel est grandiose. Les chambres propres et luxueuse.
- beasW2796RT (10/5): Look forward to staying again. - Felt welcomed by check-in staff; "Maria" (and another) in housekeeping went an extra mile; restaurant's food cooked-to-order & delivered fast, friendly; very clean room, no noticeable odors or scents; very comfortable beds & linens; pleasant lighting (no harsh glares); "Terry" at breakfast anticipated diners' needs (mine and others). My constructive criticism: shower entry awkward (I found no way to turn on the shower without having to be standing under it--very unpleasant prior to adjusting the temp to feel the ice cold water and also potentially one could scald himself); the shower soap/shampoo are installed too high up on the wall, I'm not that short and had trouble reaching it; the sinks looked perfectly clean, but yet while using I detected the smell of mildew/mold radiating from either the drain or maybe from beneath its lip where it joins the counter (???) toilet flush should be much stronger I half expected it not to flush even though I just "lightly used" it (but it did flush). I didn't notice any security cameras anywhere but decided maybe that's a purposeful decision rather than an indication of lack of security (I'm aware that the rules of psychology indicate that visible security measures cause some people believe a place is inherently unsafe). In summary I wouldn't hesitate to stay again and am already trying to find an excuse to do so.
- Vivienne (9/5): -
- Marisa (9/5): -
- david (10/5): -
- ezreil (10/5): -
- Osamah (1/5): Bad - Nothing Stuff cleans and they charged me twice for security by mistake
- Joelma (10/5): Boa - Simpatia dos gerentes Pequeno almoço muito caro e com poucas opções
- Tabassum (7/5): -
- Dhyana (9/5): -
- Luling (8/5): -
- Anthony (9/5): -
- randis598 (8/5): College visit - After a long drive and arriving late at night we were greeted with a big welcome and amazing service. The staff was beyond amazing- every single person including the valet to front desk. The hotel is beautiful and the original architecture is kept. Rooms are big and redone but can use a little touch ups. A great option with top service! The breakfast option was disappointing- I would skip it next time.
- 小迷子 (5/5): - 停车有点远，还要另外收费，这可是雪城啊，不是纽约
- Lora (9/5): It was a short visit to see a show. Enjoyed the stay. - Very close to restaurants and theatre Would enjoy an easy breakfast option, but didn't see one
- Silvia (5/5): Not great - The staff was great. The hotel has potential to be be great with a 20’s style Bathroom was great and remodeled Not well kept. Our room furniture was old and peeling off fake paint and leather on the chairs. Hopefully they will remodel the room soon
- John (10/5): -
- Orakwao (7/5): Good location. - Right downtown. Convenient . Staff were warm. Nothing
- steven (9/5): -
- Petertom25 (8/5): Worth the Upgrade During a Stopover - We were driving back from Buffalo to NYC after a Bills game, and wanted to break up the long trip, staying at this downtown hotel. It wasn't obvious initially on where the parking garage associated with the hotel was, as I thought it would be connected, but it was across the street. Had to make two circles around the hotel before I figured that out! (Tip: I'd valet next time.. there was a vagrant in the elevator bank of the parking garage) The hotel has a classical architecture style to it. Some may not like it, but staying in many hotels that look alike, it was a welcome sight. The lobby reminded me of an old bank, but reading up afterwards on the history of the hotel and the building was pretty neat. I used by upgrade at this hotel and was provided with a very large executive suite with 2 bedrooms each with their own bathrooms, a big living room and a dining room. The bed and pillows were very comfortable, and the bathrooms were updated with a modern look. Breakfast at the restaurant with the buffet was really good with plentiful options. If in Syracuse in the future, would be more than welcome to stay here again.
- Chloe (10/5): -
- Wick (8/5): -
- 668dorothyk (6/5): Good visit - We stayed here for one night in order to attend a concert at the nearby Oncenter Crouse-Hinds theater, which was an easy 5-7 min walk away. We were given a corner king room that came with a desk and two chairs. It was nicely decorated and the bed was super comfortable with very nice linens. The bathroom was modern and bright (no bathtub, just a shower), but the door was a pocket door, which can mean less privacy for some, The AC/heat worked very well. Due to my platinum status, we had access to to the Executive Lounge; the staff there could not be more welcoming and kind and the space was quite large and airy. Note that wine and beer are available, but not free as is usually the case with some other Marriott properties. The executive lounge does not serve breakfast on Sunday mornings, but we were provided vouchers for the Eleven Waters restaurant which offered a nice buffet option. Valet parking is $27, but one can self-park nearby for $19. Things that could be improved: 1) it wasn't clear whether our room was an upgrade as none was mentioned at check-in; 2) there were relatively large stains on one section of the carpet and headboard; 3) when we asked the front desk to change a bill so we could tip the valet staff, they said they could not help us so we had to ask the valet staff to help us out (they happily agreed). Overall, our stay was fine. The history of the hotel is fascinating and the grand styling of the lobby is quite stunning.
- Edward (10/5): Amazing - The hotel is beautiful
- Kathleen (9/5): Great stay! - Buffet was excellent and Irish bar was excellent as well. Better lighting in bathroom!
- donnadW662QQ (10/5): 19/10 - Good food And beautiful place! There good food in the morning and lunch and the people very nice and it’s doesn’t look beautiful on the outside but when you walk in it’s beautiful
- Shabnam (8/5): -
- IPLady (10/5): Live the Gilded Age life! - Off season visit so scored truly special rooms using Marriott nightly upgrades- executive suite WELL worth it! We had full mini conference room with wine fridge and half bath- perfect for hubby who's a prof. Dual head showers were fantastic. Appreciated carpeting bc it gets cold even with adjustable thermostats in every room. Disappointed that no nightly reception on Mondays. Lounge is great for non-upgrade stays as it's generally quiet and relaxing with nice selection of free non-alcoholic drinks and snacks (yeah, hummus and yogurt). Highly recommend chai latte from the machine. Microwave in there should be larger as it's the only one for the entire hotel! Suggestions on room- make sofa bed convertible to bed so can do a proper movie night w/lounge popcorn or have space for caretaker (increases room use flexibility for multigenerational families). Also put a microwave SOMEWHERE in the massive rooms. And lotion in bathrooms bc winter weather requires mandatory after shower lotion! Also, at least for these class of rooms, robes, slippers and toiletry extras. They really should have weekly, rather than once monthly tours, like NYC hotels. Or at least frequent themed tours- haunted Hotel Syracuse anyone? The hotel is just gorgeous and has so much fun history. It's convenient for MOST, axe-throwing and Erie Canal Museum.
- Peter (9/5): -
- Nicole (6/5): I’ve stayed here multiple times. The reason I came back is for the location and your staff. I’ve never stayed and had a - Location No fan in the bathroom, the floor gets soaked from the shower leaking through the door that’s not properly sealed. No place to hang long dresses in closet bc the mini fridge was inside
- Phillip (10/5): -
- Ryan (10/5): - Excellent
- Susan (8/5): - Doors locked at 11:45 pm and had to call to be let in, which was odd. Front desk person was helpful and nice, though.
- Gabriela (4/5): - Installation’s very old. Expensive valet parking and the parking garage was far in a very unsafe scary area
- Melyssa (10/5): - It’s a historic hotel and the details are incredible. Also, one of the best and most filling breakfasts I’ve had in quite some time.
- William (8/5): - Friendly staff, nice size rooms, convenient to theaters and restaurants. Beautiful building.
- ChristineH371 (8/5): Need robes and slippers - The Marriott is a lovely hotel that retains its historic beginnings. The room doors are made of a beautiful wood with inlaid numbers. Our room was nice. It would have been a nicer stay if there were robes and slippers. Also, the safe is near the floor which makes it difficult to access. The employees were very nice, especially Elif at reception and Gonzolo in the M Club.
- Eric (9/5): - Great location and friendly staff
- Gabrielle (10/5): - We stayed here prior to my son taking an exam at facility for his medical license. The room was very clean, front desk young man was very courteous. He even gave us a free coupon for breakfast for two. We ate at eleven waters for dinner as well. Wow definitely recommend eleven waters. It was so delicious. The doors upon entering each room are very historic and have some history in themselves. Look it up! The gym was clean and worked well. The beds were extremely comfortable. The only thing I would change is next time as a woman I would use the valet. There were a couple of interesting people hanging out near the parking garage. But this is definitely worth staying here!
- Matthew (10/5): - Excellent staff, great room, only quibble is that Colgate, my Alma Mater, got thoroughly whomped by the Orange.
- Lisa (8/5): Decent stay & convenient location for Syracuse area. - The buffet breakfast was good with a lot of variety to choose from. Wait staff very friendly. Late check out. The delayed check-in process. Check in is allegedly 4pm. Room wasn’t unavailable until after 5pm. Other people in my group were given meal vouchers to accommodate for the delay, I wasn’t offered anything.
- Peter (8/5): - Free parking and breakfast would’ve been nice.
- Thomas L (6/5): - Check in wasn’t great. Got there at 3:15…a little early for check in. No problem. Told them we would take ANY room - didn’t have to be the king room we reserved. Told us no rooms were ready and we would go in a “queue” for available rooms. Seemed like most people were checking in and getting keys right away. Check back at 3:50 - room wasn’t ready…said they would call us. At 4:30 we went back up to the desk…new employees at this point. Asked straight away if we wouldn’t mind a different room and gave us keys!! Told them that in the beginning. Seemed as if we would’ve sat there for hours with no call unless we kept checking. It was annoying. Hotel is nice otherwise…room was spotless but a little dated.
- Matthew (10/5): - Rich history!
- pat (10/5): - Beautiful hotel spacious rooms friendly staff
- Sana (6/5): - Nice historic building.
- Albert (10/5): - I was here for Scare-a-Con 2025. This is an older property that Marriott purchased. It shows signs of age, but the staff and service are fantastic! Great buffet breakfast and good food and drink at the Irish pub. I would definitely stay here again!
- Tim (10/5): - Fantastic room, comfortable bed, excellent breakfast and service. The facility is a beautifully restored 100 year old landmark. Will definitely return
- Craig (10/5): - Always nice option for being in Syracuse... a great option
- Elena (10/5): - Great staff!!
- Betty (10/5): - ...
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