Baymont by Wyndham Lubbock
Location: 5410 Interstate 27, Lubbock, Texas, 79404, Lubbock, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Recreational Opportunities
Indulge in our indoor pool, spa tub, and fitness center for a relaxing stay. Enjoy complimentary wireless internet and a delicious buffet breakfast daily.
Convenient Amenities
Benefit from a business center, express check-in/out, and free self-parking. Each of our 64 rooms includes essential amenities like refrigerators, microwaves, and complimentary toiletries.
Local Attractions
Explore nearby spots like Clapp Park, Spectrum & OMNI Theater, and Buddy Holly's Grave, just minutes away. Your stay at Best Western Plus Lubbock Windsor Inn awaits unforgettable experiences.
Important Information
Policies
Check-in: 03:00 PM - 03:00 AM
Check-out: 11:00 AM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Express check-out
- Free WiFi
- 24-hour front desk
- Express check-in/check-out
- Wheelchair accessible
- Elevator
- Fitness facilities
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Express check-out
- Internet access in public areas - high speed
- Smoke-free property
- Express check-in
- Free self parking
- Free buffet breakfast
Rooms Available
-
Standard Room, 1 King Bed
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Room service
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Basic Room
2 Queen Beds
Internet - Free WiFi
Entertainment - Cable channels and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Suite, 1 King Bed, Non Smoking, Jetted Tub (No Pets In Room Type)
1 King Bed
Relax - Indoor private spa tub
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- High-speed internet access
- Free WiFi
- Private spa tub
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Standard Room, 1 King Bed, Accessible, Non Smoking (Refrigerator & Microwave, No Pets)
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (No Pets In Room Type)
2 Queen Beds
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)
2 Queen Beds
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Standard Room, 1 King Bed, Accessible, Non Smoking (Refrigerator & Microwave, No Pets)
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Room, 2 Queen Beds, Non Smoking
2 Queen Beds
Internet - Free WiFi
Entertainment - Cable channels and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Suite, 2 Queen Beds, Non Smoking
2 Queen Beds
Internet - Free WiFi
Entertainment - Cable channels and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Room, 2 Queen Beds, Non Smoking (Pet-friendly)
2 Queen Beds
Internet - Free WiFi
Entertainment - Cable channels and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Room, 1 King Bed, Non Smoking
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Room, 1 King Bed, Hearing Accessible, Non Smoking (Mobility, Roll-in Shower)
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Family Suite, 2 Queen Beds, Non Smoking (No Pets In Room Type;With Sofabed)
2 Queen Beds
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Sofa bed
- Daily housekeeping
- Free Local calls
- Separate sitting area
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (No Pets In Room Type)
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Suite, 1 King Bed, Non Smoking
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Room, 1 King Bed, Hearing Accessible, Non Smoking (Mobility, Bathtub W/grab Bars)
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and desk chair; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Alarm clock
- Daily housekeeping
- Free Local calls
- High-speed internet access
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
Guest Reviews
- Amy (4/5): - Felt safe BUT, hotel was gross. Shattered glass door. Carpet/rooms smelled like old folks home. Broken tiles in entry way. WORST PART!!!! AC didn’t cool or stay on. Won’t return
- Barbara (8/5): - The price was great!
- Philip (10/5): - Check in was easy, room was spacious, and breakfast was tasty
- Gerald (8/5): - Hotel needs remodel. Bathroom light flashing and needs replacing. Front desk check in manager was OUTSTANDING! Give her a raise!
- Tory (2/5): Stay away - The room we stayed in (137) had some sort of brown stains on the shower curtain, cockroaches in the bathroom. They also kept the hallway at 80 degrees and the ac in the room wouldn’t cool down the room. We also went to the pool at 9:45 pm after confirming the pool doesn’t close till 10:30 and as we were trying to get out the lights shut off at 10:17pm. I specifically remember checking the time because we couldn’t believe it was 10:30 already. Then I went and told the front desk lady that I thought the pool was closed at 10:30. She said that the lights are on an automatic timer. My mom could have fell but instead of the lady, noticing the lights were off, she was too busy on her phone to notice we were still in there and turn the lights back on.
- Tricia Mares (6/5): - Our room was not dusted - it looked like in weeks. There was a big green booger on the bathroom wall. The staff did not want to give us any extra towels, said we only got 1 per day - she was not friendly.
- Sarah (8/5): Will Stay Again - The hostess in the front was very kind. The hotel wasn’t the best but definitely not the worst. I plan on staying there again in a couple of weeks. I just wish it was cleaner.
- Raymundo (10/5): - Staff is very friendly.
- Anthony D (2/5): Never Again - The room smelled of cigarettes, the light bulb was out in the bathroom, rugs throughout the hotel just looked filthy. The whole place was just questionable with a shattered glass door downstairs. The top blanket smelled musky. It was late, and we had no other options, we couldn’t sleep and checked out at 5:30 AM.
- Edward (8/5): Friendly Staff and Great Service Go Up in Smoke - The room was clean but smelled a bit like smoke - very disappointing! The staff was friendly and the kept the breakfast area very clean.
- Alise (6/5): - Originally put us in a room that was not cleaned yet. Desk clerk talked very fast and was hard to understand.
- Paola Rubi (10/5): - Great Service
- Justin (8/5): - Good price for ypur stay
- KATHERINE (10/5): - “Excellent customer service! Very friendly and attentive staff.”
- Norma (8/5): - Great
- Rebecca (6/5): - Price was good. Bed was squeaky. No handle for water in shower.
- MARY (4/5): - The breakfast was better than expected as the hotel was definitely on the poor side of the rating scale.
- Jeremy (10/5): Nice place - The only two issues were fairly minor. In room 229 the black out curtains were smaller than the window and didn't block the morning sun. Next the AC unit worked but the fan put out very little air. It finally cooled the room down after several hours.
- Willie (8/5): - quietness
- Verified traveler (2/5): Wont be going back - We had to ask for towels, we received 2 for a family of 4. The front desk person was friendly but snappy when I asked questions. There was a blood spot on my comforter also.
- Eloisa (4/5): - Arrived @ 5pm and our rm was not ready spoke to the manager she put us in a different rm. That room was so dusty the fridge they had was broken the mattresses were dirty only provided one bath towel one washcloth it was horrible will never go back.
- Naomi (8/5): - Could have used a bit more care in wiping down the table n tv stand in room, but over all neat and tide and no mildew in the bathroom so that was a plus.
- Thomas (2/5): - Did not get a room said was full even with a reservation
- Mike (10/5): - The staff have been very friendly!
- Crystal (4/5): - The price is good for a decent hotel, there is nothing fancy about it. The rooms are clean, however its not central AC and when we stayed the window unit was not cooling rhe room AT ALL during the day, it was decently cool at night. Mind you, the temps are well over 100 in August in Lubbock... the hallways felt like a sauna... the ladies up front were really nice and procided fans for our rooms as they were waiting for maintenance to arrive. The breakfast was really good and freshly made throughout the hours they served breakfast. If your looking for sometbing of nicer quality go somewhere else... if you need a clean room to sleep in, this place is good.
- Gracie (2/5): AC not working - I booked this hotel because I seen it had good reviews. Check in went well. Our room was on the second floor. As soon as we went up the stairs we could feel that it was hot. When we entered our room we noticed the air was not cooling. I went down stairs and the lady at the front desk told me she did not have any other rooms or fans available and that we could either checkout or wait until the morning so she could have the maintenance guy look at it. This let me know that they knew the ac was not cooling prior to us checking in. The room was not like in the pictures and the beds were hard. We decided to check out and my money was returned.
- David (8/5): Nice for the price - Everything was good except water hotness and the shower had mildew. The room was spacious and clean the breakfast was on point.
- Daisy (8/5): - The room was quite to warm for my liking but other than that very comfy stay.
- Khrissen (2/5): - Got to the hotel to check in an was denied service for a room that was book 6 months in advance all because they were bought out an was never notified.
- Gerald (10/5): - THE PROPERTY WAS VERY CLEAN AND MODERN. I would book another stay when in Lubbock.
- Mariana (10/5): - The room cleaning was ok it could have been better other than that it was really good
- Linda (10/5): - Very nice room, excellent value!
- Carrie (6/5): - After we checked in we went up to our r
- Eric (2/5): D - Upon arriving to check in we learned the pool was under renovations it stated on the website it would be closed June 5-6 only. After discussing this with the front desk clerk that we’d like to cancel our reservation she looked to see if they had a cancellation policy
- Sheryle (2/5): Thanks, but no thanks - We chose to stay at this hotel because after five days of traveling we just needed a day to stay and relax. They advertise a swimming pool and spa so sounded perfect. After they got me checked in they let me know that the swimming pool and spa we’re not up and running and we’re being worked on and hopefully would be up by the next day. I later found out that they actually had five health code violations as they had to post it on the door. The beds were fairly comfortable, but the air conditioner never cooled down the room. We put the air conditioner to 61 and it never fell below 80 in the room the morning of our last day we realize that there was a puddle of damp carpet underneath the air conditioner. I contacted hotels.com to try to cancel my second night and rearrange a different place but when they made contact with the hotel, they were put on hold and hung up on several times.
- William (8/5): - This was functional and easy to stay.
- Peter (10/5): Great Value - This hotel has an elegant touch for a moderate price. The room was comfortable and spacious. We didn't use the pool, but our friends were happy to have an indoor pool in the winter. Breakfast wasn't exciting, but the coffee was good.
- Christopher (2/5): Worse stay ever. - The pillows are like cement bags,the curtains are so old they don't close allowing the neighboring lights to keep the room bright and the door is so un even that the hall lights also seep into the room. I didn't sleep but four hiurs total because the bed was so unconformable along with the blankets. I won't be staying here in the future.
- Jennifer (10/5): - Beautiful Hotel. Staff was amazing. Thanks for a great nights rest.
- Warren (10/5): Not to bad of an experience - Do not expect to be able to pay with Google Wallet. Evidently their machine is not up to date. Other than that the breakfast bar was about as good as it is going to get for hotel food. The room was clean.
- Jason (10/5): - Great place to stay, staff friendly, breakfast was good, clean pool and hot tub. Highly recommend especially because the price was great
- Emily (10/5): - The breakfast was great. There was a lot variety breakfast samples. It was is quite one at night.
- Kaysie (8/5): - The rooms were clean, breakfast was good. Good place to lay our heads. Only reason I am not giving 5 stars is because we had issues with hot water.
- Lesia (4/5): - We were charged a fee to check in early of $25. Never had that happen before anywhere else that I checked in early. The air conditioning was not working properly. Our room was not clean properly. They cleaned half of it and did not come back and finish the other half of the room.
- Don (8/5): - The room was nice.... once I was moved to one with a functional shower.... and the breakfast was better than expected.
- Adam (2/5): - Just trash
- Peter (8/5): Clean and Comfortable - We were very satisfied with our stay at Best Western Plus. The bed was comfortable, and everything was clean. The breakfast and coffee was also good.
- Terry (8/5): - Good variety of options for breakfast.
- Hollana (6/5): Stay away - The hotel is not as described on the listing. Had issues when requesting a sofa bed and charged for one then not provided with one. The toilet also leaked when we flushed it. Not a goo experience at all.
- Tamaria (6/5): - The attendant that checked me in was very bland and not helpful at all….. seems there’s a lack of communication….. I was not notified about breakfast times…. pool and fitness hours nor check out time….. I really only booked for the use of the pool for my kids….. and didn’t notice until after I had unloaded all of my things that there was an out of service sign on the pool door…… when I asked the attendant he was unaware and had to verify with other staff members if it was actually out of service or not…. Of the four machines in the fitness room only one worked…… breakfast was great and the weekend attendant (young lady) was great as well….
- Pamela Armstrong (6/5): - The hotel was the jets in the tub didn't work properly and the t.v. Only had one channel
- patrice (10/5): - great place to stop at for the night.
- Robert (10/5): Very good! - Very clean and they had a nice big breakfast.
- Jacqueline (2/5): Dirty sock in "clean" bed...GROSS!!! - Arrived late & tired. Check in was fast. Pulled covers to get into bed and dirty sock was under cover. Quickly went to lobby & hotel staff on duty walked to room to see it. given another room. But, why was there a dirty sock under covers? Either covers on bed were dirty & not switched out between guests, hence dirty sock? Or was sock washed along with covers & that's how it ended up in what should be a clean bed? It was gross & should not have happened.
- Ruben M. (4/5): House Keeping - What was not amazing about my stay is that the room was not clean. The AC wall unit was dirty and old. It would not shut down, cob webs & fries were found next to the unit and under. To top it off there was a dead roach under it. I stayed there for 2 nights and on the second day as I was leaving for work I notified the front desk of the issues and they told me that housekeeping would go in and clean it out. Well when I got back around 7 pm, the issues were not taken care of. Very disappointing. The bathroom was also a disappointment. The shower head had lime and almost rust on it, and the wall looked like someone had hung themselves on it.
- Sandra (10/5): Clean & Comfortable! - Hotel was clean and cozy. Staff was pleasant and very accommodating. We felt welcomed and right at home.
- Erasmo (6/5): Stayed 3 nights for daughters college graduations - The hotel over all was nice and the rooms were clean. Nice area close to the highway. Beds were comfortable. The only thing we didn’t like was the hit water was not getting hot all. It was barely warm at all. Other rooms were having same issue. Brought it to the hotels attention the first night and they said they would have maintenance take a look at it but it was never resolved. Other than that the hotel was nice.
- Jeffrey (8/5): - The property was very nice. Rooms were clean and comfortable. The only problem was the hot water. There was little to none. When reported they said others had reported it as well and they were trying to get maintenance out. That was the only negative. But the positives outweighed the negative. Will definitely stay here again if I come back thru Lubbock. The staff was incredible. Kudos to each of the front desk staff.
- Guillermo (10/5): - Clean room, comfortable beds. Easy quick check in
- Nicolasa (10/5): - .
- Don (8/5): - Good weekend.
- Soso (6/5): - Seems to be dated, bedding was old and floors. Otherwise not a horrible place.
- Jimmy (6/5): - Thin walls, heard people talking loudly outside of room door at 3am, lasted about 15 mins.
- Stacy (10/5): - Staff were very friendly during check-in
- Eugene (8/5): - I was in Lubbock two nights. Good service from staff. Facilities were in good shape. New pool area looks good. But the second night, past midnight, loud laughing and a barking dog close to my room was unpleasant. Went on about 30 minutes. This is the second time dogs barking late. Apparently Best Western caters to barking dog owners.
- Stephen (2/5): - Bed bugs. Roaches. This place is infested and staff did not care. They offered to switch rooms. I got to the new room, dirty, noisy, cheap, and smelly. Go elsewhere, it's worth a few dollars more.
- Diane (10/5): - Love Texas!
- Sonya (2/5): Very unsanitary - It was so bad, the sheets and the bed spread was stained, the floors have not been moped in to telling how long. I spilt my drink on the floor i picked it up with a white paper towel and the towel was black with hair on it. And to top it off i had a puppy with me and she found a broken crack pipe and a pen.
- Amanda (8/5): - The inside was hot when we walked in to the building. Went into the room and it was the same. The ac unit didn't work well either
- s catherine (8/5): - needed hot water for the shower.
- Jeremy (10/5): Wonderful Hotel - We checked in around 11:30 pm and Teresa at the front desk was extremely nice and friendly. Room was clean, bed comfortable. The free breakfast was some of the best we've had!
- Susan (6/5): - Did not have secure/protected wifi - even though login/pw was given.. it didn’t work. Asked for a 5am wake up - got a 3:45am call to the room instead!
- Daniel (10/5): - Nice place, wonderful staff.
- Hugh (6/5): - Nothing
- Stacy D (4/5): - The sheets had stains on them, the ceiling has water stains. The bathroom lights above the sink was burnt out. The shower didn't have any pressure. The air-conditioning was noisy. Told the clerk about it and was told it was okay because they were supposed to be getting remodeled.
- Esmeralda (10/5): - All the staff was very polite and helpful. This was our second time to stay and would definitely stay here again. Everything was clean and breakfast was great!
- Jeremiah (4/5): - Booked this property because of parent’s weekend at Texas Tech. Prices for rooms are astronomical and a complete case of greedy hotel honors price gouging. When we checked in the first room had an air conditioner that did not work at all. They moved us to another room but that air conditioner did not work well and the room was very warm all night. There is not decaf coffee offered with breakfast so you have to make it in the room and the coffee maker was broken in our room. Then the morning of checkout the toilet stopped flushing. When we informed the staff they basically shrugged it off. Very frustrating experience.
- Curtis (6/5): - Hotel was close to the university. Rooms not cleaned consistently.
- Michael (6/5): - Rm 122 TV wasn’t working, pillows were too soft
- Darrell (4/5): - No wash cloths for 2 nights. Thats ridiculous
- Michael (10/5): - Excellent value for the money. Great breakfast. Would stay again without question.
- Oscar (6/5): Poor visit - I rented a double queen suite with pull out bed. The AC in our room was not working properly. Lady at the front desk offered to have us put up in another room but it was only a double queen. We were cramped in the room, the reason i ordered the double queen suite. We made it work, but was not happy with the hotel.
- Michelle (10/5): - 😁
- Olaoluwatomi (10/5): - Everything was great.
- Keri (10/5): Good place to rest - Carpet in hallways need to be tightened. Tripped over bumps in carpet walking to room. Overall clean and comfortable
- Carl (2/5): - I was unable to check in. And still charged for the room.
- Robert (10/5): - Nice pool and hot tub
- Joe (8/5): - Ask for wash cloths and never received Our room was uncomfortably warm Was the worst Best Western we’ve ever stayed at
- Khrissen (8/5): - Was disappointed that kids could come an go through the pool area. Talked to management about it. Acted as if they were surprised but the kids new what they were doing an had done it several times before.
- Verified traveler (2/5): Run down -- do not recommend - The building itself is just very rundown. The staff were friendly and helpful, but the state of the building was terrible. The carpet was tearing up, the building smelled like smoke; the hot tub wasn't working; the air conditioner units did not work and the room stayed around 80 degrees. Several things were broken in the room.
- Kassandra (4/5): - Expedia is where I booked my rooms and it gave me the price as $80 a night and I stayed for 2 nights but come to find out the first night I was charged $114 and the second night I was charged $80
- Verified traveler (6/5): - Upon arriving I was unable to check in for almost an hour due to the hotel not having everything they needed from this booking site. Front desk clerk was rude and short. Refused to allow me access to the pool an extra hour due to taking so long to check in. I had less than an hour to use pool. Front desk clerk offered no apology or compensation for the inconvenience. VERY DISAPPOINTED
- Victoria (8/5): - Bed was dirty, sheets was dirty
- Elisa (6/5): - Ac was not working properly and the room got very hot at the middle of the night..Hope you guys fix this issue cause at this time of the year is very necessary to have a room cold to enjoy our stay after a long day shopping in a high temperature.
- Bonnie (10/5): - A very comfortable room and quiet
- Barbara (8/5): - Hotel located right off main road--easy on and off property. Couldn't get volume to work on tv first day, and the shower was difficult to turn on. Also a small trash can would've been nice to have in main room. Other than those few comments the hotel was very nice and staff was friendly and helpful. Breafast area was nice, clean and had a great assortment of breakfast foods.
- Kimmie (10/5): - Nice and clean establishment. Staff is friendly.
- Michael (10/5): - Staff were super easy to work with when I checked in. Located right off the highway and close to several dining options - all very convenient and accessible.
- Jessica (10/5): - Our stay was great. Very clean.
- sandra (10/5): Family trip - Our young grandchildren enjoyed the pool and hot tub. The breakfast was good!
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