Hakone Suimeisou

Location: Yumoto 702, Hakone, jp

Star Rating: 3 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Hot tub/Jacuzzi
• Massage services
• Table tennis
• Karaoke
• Shared lounge/TV area
• Public Bath
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Physical distancing in dining areas
• Key access
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Thermometers for guests provided by property
• Front desk (limited hours)
• Free wired internet
• Playground on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Spa tub (surcharge)
• Internet access
• Reception hall
• Health or beauty spa nearby

Rooms Available

• Japanese-Style Room - Breakfast + Dinner Included

  Room is equipped with a fridge, an electric kettle and a flat-screen TV.

  Max Occupancy: 6 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Room with Tatami Area and Open-Air Bath

  This family room features a hot tub and a private open-air bath. The spacious family room features air conditioning, a mini-bar, a terrace with mountain views as well as a private bathroom boasting a bath. The unit has 2 beds and 3 futons.

  Max Occupancy: 7 (5 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Electric kettle
  • Terrace
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Japanese-Style Room with Open-Air Bath

  This quadruple room features a hot tub and a private open-air bath. The quadruple room provides air conditioning, tatami, a terrace with mountain views as well as a private bathroom featuring a bath. The unit offers 4 futons.

  Max Occupancy: 6 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Electric kettle
  • Terrace
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Japanese-Western style room, Non-smoking

  2 Twin Beds

  322-sq-foot room with river views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator and electric kettle

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Safe and phone

  Comfort - Air conditioning

  Need to Know - No housekeeping, bed sheets not available

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Slippers
  • Electric kettle
  • Free WiFi
  • No housekeeping
  • Toilet with electronic bidet
  • Bed sheets not available

• Japanese-Style Room

  Room is equipped with a fridge, an electric kettle and a flat-screen TV.

  Max Occupancy: 6 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Gemma (10/5): Excelente alojamiento en hakone - El onsen privado fue genial. Todo bien
• jean-christophe (9/5): Parenthèse enchantée - Le côté traditionnel et le onsen
• SKANDER (7/5): Good, but you shouldn’t take the breakfast or half-board package - Location Osen Cleanliness Honestly, we didn’t like the dishes. On top of that, there was no information about what we were eating or how to eat it (the servers don’t speak English).
• MENG-HSUN (9/5): -
• PEIXIAN (10/5): -
• Daniel (9/5): Nice - Localización e instalaciones
• Martin (10/5): -
• ruurd (9/5): Mooie ervaring, zeker doen tijdens een reis door Japan. - Locaties erg gunstig dichtbij het station van yumoto. Supervriendelijk personeel. Privé hot tub op balkon erg plezierig, als je dat niet hebt moeten mannen en vrouwen niet alleen gescheiden, maar ook om de beurt op verschillende tijden. Het diner is een fantastische ervaring. Japans ontbijt met voornamelijk alle soorten vis, groenten en soep, was aan ons niet echt besteed. Slapen op futon is best te doen, maar het betekent ook dat je alleen een slaapplek hebt, na het eten en dan ook niet veel zitruimte hebt.
• Irenemn (9/5): - La ubicación es de diez, cerca de la estación de tren principal y conectado con todo. El personal te cuida desde el primer momento que entras. Te preparan la habitación, la cena y el desayuno. El onsen privado fue estupendo también Quizá solo que en la cena no nos guiaron mucho y no teníamos claro si podíamos empezar o teníamos que esperar pero vaya, no lo pondría como algo negativo
• Maciej (7/5): Klimatyczny, japoński styl. - Świetna lokalizacja, fajny klimat i duży pokój z rzeka za oknem. Przyjemne onseny. Cały hotel ma najlepsze czasy z sobą, trochę to czuć dosłownie i w przenośni. Obsługa poza recepcja praktycznie nie mowi po angielsku, ale to nie problem. Czysto, ale akurat nam trafił sie karaluch w łazience.. kwestia wilgoci i otoczenia.
• KUN LIANG (9/5): - 服務人員很好 用心 餐品質很好 畢竟比較久 大浴場有點小
• pascale (9/5): Très bon séjour même si nous n avons pas su ce que nous mangions ! - L hôtel est très agréable impeccable tout est prévu pour le bien être des résidents Nous avons pris les petits déjeuners et dîners inclus . La personne qui nous a servi était charmante mais ne parlant ni le français ni l anglais il nous a été impossible de savoir comment et où mettre des épices et même le contenu de ce qui nous était présenté . Nous regrettons un peu cette expérience qui est certainement excellente pour des résidents japonais .
• siddarth (9/5): -
• LLimCY (10/5): - Staffs are great. Location is great. Onsens are great as well. Meals are sumptuous and plentiful.
• Abindas (10/5): Immersive experience in Japanese Ryokan culture - Great location, walking distance from Hakone Yumoto station. Awesome Ryokan experience, hospitality at its best. Private bath was also great. Great coordination and communication from the staff throughout the booking.
• Asia (10/5): -
• Michael (8/5): -
• Franz (8/5): -
• Samuel (10/5): -
• Gary (10/5): Absolutely wonderful time - Loved the easy check in, rooftop onsen and location. That I had to leave haha
• Flora (10/5): Experiência incrível para relaxar no meio da viagem - Quarto muito bom, o onsen privativo era maravilhoso, refeições ótimas e muito fartas. O local é muito central mas os quartos são virados para a natureza. Nada
• King (9/5): -
• Mervé (10/5): - Tout
• Asha (9/5): Prime location, beautiful big room - - so spacious - private bath - great view - comfy beds - nice hospitality from staff - getting to try so many different foods We loved the chefs meals, it was delicious and the presentation beautiful! But we think many western tourists might not like lots of it - so maybe only book if you love seafood
• Hugo (10/5): -
• Xenia (10/5): -
• Ron (9/5): -
• Annie (10/5): Séjour parfait. Rien de négatif à mentionner! - La gentille du personnel. L’aide apporté par le réceptionniste pour passer un appel. La propreté des lieux. Les onsens privés. Les repas copieux et sophistiqués.
• Philip (10/5): - Loved everything None
• Alexandr (10/5): The experience was excellent. Great location, comfortable facilities, amazing staff and delicious food. - All the facilities are clean, staff is very friendly
• Liz (9/5): Great base to explore - It was lovely to experience a ryokan and it was right on the river with fantastic views. Very convenient for transport links to explore the area. Our room hostess Youko was friendly and helpful when setting out our breakfast. The bathroom was a little tired but no other complaints.
• LAURA (8/5): - breakfast and dinner were included and it was an amazing experience, the food was beautifully presented. Location was convenient, two minutes from the station. the male/ female onsen were interchangeble, which i did not really like. also, they only give one pair of key, so i was stuck inside the room waiting for my partner to come back from the onsen
• Paola (9/5): -
• Ananya (10/5): -
• Rafael (10/5): Lo pasamos increíble - Cerca de la estación Nada
• Ana (7/5): -
• Alison (8/5): - The hotel is very well located a couple of minutes walk from Hakone-Yumoto station, right on the river (which is loud). The staff were super helpful and friendly. We booked a room which included dinner and breakfast which we didn't realise was served in room - there is no dining room at the hotel, so all included meals are served in your room. Dinner was incredible, so so much! The onsens on level 6 are also clean and relaxing. Overall the hotel could do with an update. The 4th floor is very reminiscent of the 70s, but it's clean.
• Steve (9/5): -
• Jennifer (10/5): -
• Zhongqi (6/5): Overall good but a lot of mosquitoes!!!!! - Good hot spring facilities and friendly staff There are a lot of mosquitoes in my room, disturbing my sleep overnight and got a lot of terrible bites!!!!!
• Luai (9/5): - The room, the view, the location, the service, and the restaurant. A bit pricey
• Rudy (10/5): Des repas incroyables - Le dîner et le petit déjeuner japonais servis dans la chambre étaient incroyables. Juste après, un petit tour dans le onsen, un régal Rien
• Alvin (8/5): - The staff were very friendly and accommodating, answering our questions and clarifying when they're going to clean our rooms while we're out. The place has a musky smell all around the rooms. Also the open air baths are unusable at night due to excess bugs in warmer seasons.
• Christine (9/5): - The in room Kaiseki dinner and breakfast were an absolutely amazing experience. All of the food was prepared immaculately, and was both stunning visually and in flavor. We also booked a private open air Onsen that was a perfect couples retreat.
• HSINYUN (10/5): - 房間很乾淨 Futon超好睡 晚餐好好吃！ 旁邊有一個小瀑布 聽著聲音很像白噪音 沒有
• Jonas (9/5): -
• Andrea (9/5): -
• Fernanda (8/5): Tradicional! - Hospedagem tradicional. Café da manhã japonês raiz, vista linda da janela do quarto. Localização muito especial, perto do comércio, da estação, ruas movimentadas. Gostei de tudo! Quarto espaçoso. Banheiro confortável.salas de banho coletivas.
• Avigail (10/5): - Everything was exactly like in the pictures. All the staff were very welcoming and helpful. The location is fantastic- 3min. walk from the Yamanote station and with a beautiful view around it. The onsen and the room itself, were both beautiful and very spacious The kaiseki meals weren't really my taste. Nevertheless, they were large and versatile and served in my room. Also the bath in the room is quite small and uncomfortable
• Mark (9/5): Great location staff very attentive and love the private onsen - The location staff and originality
• Kirill (8/5): - Очень приятный и доброжелательный персонал (особенно внимательная хозяйка, организующая ужин кайсеки), классный онсен, красивый вид из окна. Недостаточно приватности: дверь в коридор тонкая и слышимость снаружи идеальная.
• Kate (9/5): Lovely one-night stay! - Really beautiful onsens, the staff were lovely and the price point was reasonable given the experience. The only thing we had hoped for was a menu for breakfast to know what we were eating.
• Martynas (9/5): - Really authentic experience with great attention to detail. Great onsen, includes the private ones as well. Rooms are relatively spacious with a great view. Dinner and breakfast are also very authentic, which might not be for everyone.
• Carl (5/5): - Great location Dinner was poor
• Ewelina (9/5): -
• Kevin (10/5): 離車站很近非常方便！ -
• Lorenzo (10/5): Beautiful experience - Everything, beautiful experience! The breakfast is Japanese style, we were not used to it. However great experience
• Jessica (9/5): - Spacious room, personal touch, private onsen Room gets a bit hot in the night without airco, breakfast only possible early.
• damien (7/5): Bel hotel, service à revoir - L’emplacement, la vue, le onsen privé dans la chambre. Le petit déjeuner japonais Le personnel était trop sûr notre dos, à demander 6 fois dans la journée à quelle heure nous prenions le petit déjeuner, à sonner et rentrer plusieurs par jour dans la chambre. A demander à quelle heure nous quittions la chambre pour faire notre lit( à la japonaise).
• Samuel (10/5): -
• Caroline (10/5): Unique experience locale et culturelle - L’expérience unique d’un ryokan Le personnel parlant peu anglais
• TZU HUI (10/5): 完美的住宿!!!! - 地點方便,箱根湯本車站出來走路三分鐘就到,離主街便利商店也是走路兩三分鐘就到,飯店樓下有一間每天排隊的pizza餐廳. 本次入住的是日式房－附露天風呂,空間很大,除了有淋浴區以外,還有戶外泡湯區,邊泡湯邊看風景非常享受!!!!! 住宿有含早晚餐,早晚餐都是私人包廂用餐,每餐都是宴席式料理,種類豐富又好吃!!!服務人員都會一點英語,都非常親切!!!!!!! 如果門口有全身鏡會更方便
• kineret (10/5): מושלם - המקום נעים ונקי מאוד. נוף לנהר. חדרים מרווחים מאוד. יחס הצוות נפלא והארוחות עשירות וחוויתיות. חבל שלקחנו רק לילה 1
• Amani (10/5): very relaxing stay, walking distance to the train station. River view and sound are very soothing. - location of hotel was superior, view of the river and open air onsen is very relaxing. The room was very spacious and the Japanese style beds are very comfortable. I wish the kaiseki dinner plates were explained to us. Many dishes were not known and we didn't know what we are eating.
• ilhem (9/5): Super séjour - L'emplacement Le côté traditionnel La baignoire sur la terrasse et la vue Le petit déjeuner
• Susan (10/5): Traditional Japanese Inn experience with meals. - Wow! What a superb property. Our in room onsen overlooking a stream with waterfalls was delightful. We enjoyed the traditional Japanese experience. We ordered the dinner and breakfast. I’d recommend order the dinner only and have a light breakfast elsewhere, you’ll still be full. Our onsen was private but a little small for two people.
• Elizabeth (8/5): A touristy ryokan experience for a good price - Great location. Nice ryokan experience and begin served our meals in the room. The meals were rushed. It is a lot of food and we think of meals as a social gathering, but we were rushed to finish. The onsen was nice but the people using it not - many didn’t bath with soap before entering, people had tattoos. I do not mind paying an onsen tax, but this is the first hotel in our month in Japan that also charged the children onsen tax.
• deb (10/5): -
• HEFTZIBA (9/5): - מלון בסגנון יפני. צוות אדיב. יש במלון אונסאן. יש פרטיים ויש ציבוריים.יש עיסוי במלון למי שמחפש. מגישים במלון ארוחה יפנית ערב ובוקר לנו היה קשה להתחבר. מי שאןהב אוכל יפני זה היה נקי ונראה טרי. ריח במקלחת של טחב. למרות שהמקןם נקי
• Lecoustre (10/5): Magnifique - Accueil, repas, onsen, tout était top
• Kai Yuan (10/5): 地理位置佳，服務態度好，非常推薦！ - 地理位置極佳，飯店人員服務態度極佳，不論是鋪床或是準備餐點，都讓人有賓至如歸的感覺。
• Emma (10/5): Beautiful stay in a great location - Friendly staff and great food N/A
• Vera (7/5): Beautiful experience but overpriced. I would search for other options in the future or visit Hakone on a day trip - I liked the reception area and the onsen area. Our room was quaint and nice. The Indonesian woman who tended dinner and breakfast was lovely and explained everything in detail regarding food and traditions. Many parts of the hotel looked like in need of refurbishment and deeper cleaning (eg carpets, bathrooms etc). Most of the staff cannot communicate efficiently in English even for basic things related to hotel services and it is a pity. Overall, the room fare including dinner and breakfast was not value for money in my view
• So (10/5): -
• Vinny (9/5): -
• Yuko (10/5): ありがとう - Inboundの旅行客も集まってきていて、活気あり だけど、温泉空いていていつも貸切状態。 部屋だしご飯も美味しい。 特にない。
• K (8/5): A traditional Japanese experience, not to be missed - The accommodation is a traditional Japanese ryokan, with public and private baths, table tennis and karaoke. Guests are given complimentary yukatas to wear and staff set up the bed in the room in the evenings. Traditional Japanese breakfast is provided in private dining rooms the following day The Japanese breakfast wasn't to my taste - very fish-based. That was a personal preference though
• JASON (10/5): - Great service and wonderful onsens
• WAN SZE (6/5): -
• Abdel-halim (10/5): Une nuit authentique et sublime - Facilité dances depuis la gare d’Hakone, le personnel, le côté très authentique et traditionnel, la chambre style japonais avec le onsen privé sur la terrasse, la vue sur la rivière depuis la terrasse Rien
• JEANNE (10/5): Superbe séjour dans un lieu unique - Un superbe hotel, le bain sur la terrasse était exceptionnelle, la chambre western très confortable et tout le staff très agréable! Très proche de la gare. Le petit déjeuner traditionnel n’était pas à notre goût mais je ne pense pas que ce soit la faute de l’hotel mais plus de nos goûts occidentaux.
• Marie (10/5): Extraordinaire - Les chambres étaient magnifiques avec la vue sur la rivière, l’onsen était très agréable et le personnel attentif ( et compréhensif du fait que nous n’étions pas japonais) Rien
• Filippo (9/5): -
• cristina (10/5): -
• Tomas (9/5): - Great experience overall. Toilet shower didn't work but the they changed it immediately.
• Emmanuel (10/5): Comfortable stay 20m off the main strip. - Very neat and clean. Breakfast was amazing. Nothing to fault.
• Georges (10/5): -
• Viola Lucrezia (6/5): Overrated - Unfortunately the room was dusty, it was ok but not worth 400€ per night.
• lexou1803 (10/5): Excellent séjour en famille - Très bon rapport qualité/prix Excellent emplacement Personnel très professionnel,accueillant et disponible Café à disposition à l'accueil Bagagerie et grand salon Chambre "traditionnelle" impeccable Bain disponible toute la nuit Vue de la chambre superbe Rien 🙃
• Daniel (9/5): -
• Simone (10/5): Ein unvergessliches Erlebnis mit dem Essen auf dem Zimmer. - An der Rezeption wurden wir freundlich und mit guten Englischkenntnissen empfangen. Wir waren die einzigen Gäste in den 2 Onsen Bädern. Das Hotel ist in 1min zu Fuss vom Bahnhof erreichbar. Wir hatten 3 Zimmer im Raum. 2 grössere und ein kleines. Ein Futon für die Benutzung am Tag wäre bequem.
• Yu Fong (9/5): -
• Jean (9/5): Very traditional Japanese ryokan experience with incredible food - Super convenient location, very traditional and clean spacious room, kind and attentive service, terrific onsen area upstairs with private bath options. Incredible meals. Facilities are a little aged although clean and it takes some adjusting to living tatami mat style (although part of the fun experience too), have to ask for shower setup and shampoo in own room.
• Anthony (8/5): -
• Christian (10/5): -
• Bonnie (10/5): I Highly recommend Hakone Suimeisou! - The hotel was terrific, we only stayed one night and wish we had stayed longer! It is a beautiful property, and you have your own personal "host" for your room, who makes sure you are comfortable and brings your breakfast to you. The hotel is centrally located near the train station, and it wasn't difficult or far to commute to the nearby attractions. The breakfast was AMAZING! Traditional Japanese and served in your room, in a very traditional way. I was so impressed with Hakone Suimeisou and would recommend it to anyone travelling to Hakone! The tatami mats in the room made it difficult to manage our luggage, though they were beautiful!
• Geoffrey (10/5): -
• Vajiha (9/5): -
• Nicole (10/5): Lovely experience - Public and private outdoor onsen were really good! There is a very nice view of the green mountain opposite! The whole experience was amazing The bathroom in the room was outdated
• Amber (9/5): -

Photos