Holiday Inn Express & Suites N Waco Area - West by IHG

Location: 114 Melodie Drive, West, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Pets allowed
• Lift / Elevator
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Lower bathroom sink
• Emergency cord in bathroom
• Outdoor furniture
• Visual aids: Braille
• Auditory guidance
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Security alarm
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Secured parking
• Bulk dispenser for toiletries

Rooms Available

• Suite with Two Queen Beds

  The suite features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The suite provides a tea and coffee maker, a wardrobe, a safe deposit box along with a sofa. The unit offers 2 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Suite - Non-Smoking

  The suite features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The suite comes with a tea and coffee maker, a wardrobe, a safe deposit box as well as a sofa. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Room with Roll-In Shower - Disability Access

  The spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box along with a sofa. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Room with Two Beds - Hearing Accessible - Non-Smoking

  The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Queen Studio - Disability Access

  The studio features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The studio provides a tea and coffee maker, a wardrobe, a safe deposit box along with a sofa. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Two-Bedroom Suite

  The suite features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The suite provides a tea and coffee maker, a wardrobe, a safe deposit box along with a sofa. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  2 Queen Beds

  334 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Premium channels

  Food & Drink - Coffee/tea maker

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Wheelchair-width doorways

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Alarm clock
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • High-speed internet access
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Window screens
  • Electrical adapters/chargers
  • Wheelchair-accessible bathroom vanity
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Accessible bathtub
  • Wheelchair-width doorways

• Specialty Room

  The spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room features a tea and coffee maker, a wardrobe, a safe deposit box along with a sofa.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Room

  The spacious double room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box along with a sofa.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard King Room

  The spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room has a tea and coffee maker, a wardrobe, a safe deposit box as well as a sofa. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Queen Room with Two Queen Beds

  The spacious double room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room is equipped with a tea and coffee maker, a wardrobe, a safe deposit box as well as a sofa. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Holmes (3/5): They take advantage of you being the only hotel in West. Go on up the road. - The mattress was comfortable. That's it. Sheets had stains, no hot water in the shower for more than 2 min. No plunger in the tub to contain the little hot water we got. Pillows were very uncomfortable. Elevator was out, we were on the 3rd floor. I don't mind steps but when the stairwell smells like pee, it's not fun. This sweet little old man was struggling tho, behind us. The room was very musky smelling. The pictures online of the outside DO NOT reflect the inside. And $130 for this?? I have stayed in a condo on the beach in the Caribbean, for this amount per night. This was ridiculous for what should be rated as a 2 star.
• Xiomara (6/5): Por el precio es favorable , pero no me quedaría nuevamente. - Bastante limpio, llegaron hacer el cuarto componer las camas y limpiar un poco . No hay papel de baño , la ventana tenía una abridura a ambos lados y se pondría ver la luz del día por las mañanas directo a tu cara ,olía un poco a moho , desayuno pasante ,
• AneshaTack (5/5): - The location was in close proximity to my family. They do not provide washcloths to their guests, even when requested, and that was not advertised. Also, I booked through booking.com and chose the option to pay on premises. The facility charged my card before we ever stepped foot on the premises.
• Wooddell (8/5): -
• Allen (1/5): -
• bonniey605 (10/5): Great place to stay when visiting Waco area attractions. - Everything was really good, breakfast had lots of options, and the coffee was hot. The beds were comfortable, and the room had everything we needed. We grabbed kolaches from Czech Stop on the way in, and the front desk even had plates and napkins for us. Great place to stay when visiting Waco area attractions.
• Allen (10/5): -
• Ashley (10/5): - Easy check-In. Attendant was nice! Clean. Comfy beds. Breakfast was awesome. Parking is good as well. We were towing a camper and had plenty of room and access!
• Curious20294431007 (10/5): I will stay again - This hotel was very clean. The room was big and clean. The bathroom was also very clean. The staff was very helpful and the service was very good. location is awesome...great value
• 37snehald (10/5): Excellent stay - Really nice hotel good breakfast.
• nishap740 (10/5): Excellent experience - The staff was professional and welcoming, the room was clean and well-maintained, and the overall environment was quiet and relaxing. A great choice for business travel efficient, comfortable, and conveniently located. I would gladly stay here again.
• Pioneer27261798457 (8/5): Overall good - Nice little town away from waco busy area. Good for peaceful sleep and rest. We had good time
• Safari59846841228 (10/5): Great stay!!! - Very comfy bed, had great time. Hot coffee and breakfast was really good. Specifically cinnamon rolls and breakfast potatoes.
• Trail67538051486 (8/5): Love the breakfast - Really great hot breakfast. Lots of verity. Fresh beans coffee.
• Q5634RZjerrya (8/5): . - Atmosphere quiet and peaceful. Breakfast options are really great.
• Resort33637633187 (8/5): Clean - It was my business trip. Overall i had great stay. Clean bed, bathroom. Definitely recommend
• Resort58776032075 (10/5): God stay - Location is good. and staff is very welcoming and helpful. Excellent service provided by staff.
• Relax36813247101 (10/5): Stay - Really great location. Easy access from interstate. Very comfortable bed and pillows. Very friendly and helpful staff.
• Michael (3/5): - Nothing Dirty, smelly. Breakfast was not as I usually had in holiday inn. Not variety, nor quality. Two towels for 3 people
• Linda (10/5): Na - Na Na
• Julio (10/5): -
• John (6/5): -
• Gregory (5/5): - Breakfast was okay. Easy access. Toilet was dirty. Dead crickets in the room.
• Belinda (7/5): The front desk staff was lackadaisical and unconcerned about issues. - Convenient. On the way to where we were going. This property needs some upkeep. It’s simply tired and dark. The card key system didn’t work as it should and we often had to return to the desk for a reset.
• Billy (10/5): Great stay at the hotel, very roomy and comfy. Staff wa friendly. Good, hot breakfast. - Easy access Room was clean, the elevator could use a little cleaning.
• Aura (5/5): - Room was clean Very dirty. There was a large spill on the floor that wasn't cleaned up the entire 4 days we were there. Elevator was filthy.
• Sally (8/5): Comfortable and satisfactory for overnight stay - The 24-hour coffee accessibility and hot breakfast were both excellent. The staff was friendly and helped me with my needs during our overnight stay. The beds were comfortable, and the room was dark and quiet. The upper bar lock on our door was broken, and the bathroom sink was not thoroughly cleaned. There were other areas of the hotel, like elevators and hallways, that could use deeper cleaning and repairs.
• Immanuel Travels (8/5): - Everything was good Except for a little cleanliness The carpet looks nasty.
• moorea288 (10/5): Friends travel - Atmosphere is really peaceful. Great location. Rooms were clean and comfortable bed. Budget friendly place. Good breakfast options
• Belinda (5/5): - While convenient to I-35W and near Waco, the hotel was what I would call “dingy.” The decor could use a refresh and a fresh coat of paint. The breakfast staff was attentive and kept items well stocked. We had to go to the front desk several times, though, to get our keys reset.
• Ronny (10/5): -
• Packer (4/5): Not worth the money - location good everything else was meh. - Great location and parking was easy. Very dirty, warm and smelly. The lobby smelled very bad and masked with scents. The workout room and hallways were 78° - very toasty. No cleaning supplies to sanitize equipment in the fitness area. The bathroom sink did not drain after brushing teeth.
• Isom (5/5): It was clean, beds were very comfortable. - Location Breakfast
• Tara (10/5): -
• Paige (1/5): Disappointing - Staff was kind and friendly Hotel was dirty all around, from the elevators, walls, doors. Bathroom didn’t have a bathtub stopper. Floors were dirty. Hallways smelt like sewage.
• jessica (4/5): - The entire hotel was dirty, there was dirt and debris all over the floors, and dead crickets on the floor in the gym. The air conditioning was broken in the gym. When I checked into my room staff was quick and friendly but When I got to my room there were no washcloths or a hand towel. Breakfast was fine and parking was good.
• Don R. (2/5): - The premises, outside and inside was OVERRUN with "crickets". We were put in a room on the 3rd floor, (I suspect why). The 1st night all was okay, but by 2nd & 3rd nights our room was infested with crickets. I talked to front desk, attendant named Roy, he very nonchalantly said "yes it gets that way at this time of year, there is nothing they can do about it." WRONG ANSWER...there is nothing that you WILL do about it. I requested an adjustment to our bill, and he said he can't do anything because we booked it through a 3rd party. On a small note...Housekeeping forgot to leave us towels, etc.
• Tyler (10/5): - The room was clean, our drain didn’t drain, we ran out of hot water, and our keys stopped working. But the bed was good!
• Gayle (6/5): - .
• Carlye (6/5): - It was uncomfortably HOT in the elevator and hall. Like no one keeps their house this temp so we knew there was no way our room would be cold. It wasn’t as hot at the hall but didn’t sleep with the covers on. Everything was kind of bare minimum. Which is odd for a Holliday Inn Express.
• Laura (4/5): - The property was not maintained. In the bathroom the sink facet was missing the set screw. The air conditioner leaked water on the carpet. Toilet paper holder was missing. Holes in the wall. In the hall molding had fallen down. The milk was spoiled at breakfast.
• John (4/5): - Air conditioner very noisy, decent breakfast.
• Eric (10/5): - Staff went above and beyond to make our stay enjoyable
• Dick Gray (10/5): Very comfortable after a long day underway. - Very nice breakfast and totally conveniently located very near all of our planned activity. Easy access of the interstate.
• MHW2233 (4/5): Concert in Waco - Looks nice when you walk in, rooms leave little to be desired. Elevator filth should have been an indicator of what the room would be. It was not just daily use filth but never ever cleaned. Room was good size, but not clean, with things falling off the wall. It was left propped open with the lock when we got there so when there were no towels we figured that it wasn’t done since they were nice enough to let us check in a little early. Nope, never got towels, not that big of an issue. The room not being clean was an issue. The staff was friendly but looks like it was something different pretty recently and a Holiday Inn sign got slapped on it. Not at all what you expect from Holiday Inn.
• Jeremy (4/5): - Good hotel great breakfast
• Kathy (6/5): Okay, but have had better. - The bed was a little soft, but okay. We had a difficult time figuring out the shower, but figured it out. The microwave was not clean, and the refrigerator froze our bottles of milk. There was no temperature control on it.
• Shayne (4/5): - Staff was great and took care of us, but third floor hallway was smelly and hot. The room we were given smelled like mold with a puddle of water under the a/c. Second room was ok but it took awhile to cool. Hallway was dirty. Lobby is nice. Breakfast was good.
• Sandra (10/5): - Comfortable bed, good shower, excellent breakfast.
• Ronald (2/5): - AC leaked water into room, hair in sink, elevator was filthy, room smelled like mold, wall ac thermostat did not work, tub stopper did not hold water. Staff ignored me at desk until I interrupted them. I could go on.....
• STEVE (2/5): Worst Hotel in Texas Don't Stay Here... - The floor in my room was standing in 1/4 in of water because the AC unit had never been serviced. I requested a room move the next morning, and the same thing happened in the new room. The hotel stunk and the hallways were nasty and not cleaned.
• Jim (1/5): -
• Audri (10/5): -
• Dewayne (10/5): - Location Clean
• sweetpea2552 (10/5): Sweetpea - The room was really clean the staff at the hotel was very friendly and knowledgeable
• Angeline (10/5): Pretty Good Place - Safe, clean and friendly staff
• joshua (7/5): - Rooms where super nice and clean Hallways and elevator did not have A/C
• Philip (8/5): - It was clean except there was a ball of hair on the floor. Not a big deal.I just couldn't give you five stars
• Melissa (8/5): Adult weekend - Price! Beds comfortable. Cold AC With sign on door housekeeping still knocked before check out. Beds were a little loud during adult time.
• 602charlas (2/5): Worst Hotel ever - I never stayed at a hotel like this before. Every Holiday Inn express I stayed with, I never had a problem like this one. First of all the hallway smell like an open sewer. As soon as you get off elevator it very hot and stinks. T.V didn't work. Had to call to desk about the T.V not working, took them over a hour to come fix it. Once it was fixed it only had 1 channel working. So we ended up just not watching T.V. The guy apologized and left . . Then the bathroom had 2 small toilet paper on the roller. Had to call for another roll of toilet paper. Towels were stained. Had to ask for cleaner towels. Free breakfast nasty. Food was not fully cooked. Swimming pool dirty. Kids couldn't go swimming. This property needs to be investigated.. This should be a 1 star hotel. Checked bank statement and I had a 95 dollar charge. I payed through Priceline so there shouldn't be a charge. Called hotel only to be told it was for fees, but she couldn't see what the fees are. . What fees could be possibly charged at this location. I will be disputing this with my bank. Poor customer service in the morning time. Fair warning DO NOT book this hotel.
• Wilkerson (3/5): Poor - The hall ways smewd bad because the ac in hall ways was 85-90 degrees the room ac was not on thermostat had err had to manually turn ac down to make comfortable was over 80 in the room. Lights not all opertable. Bath water came on but could not get shower to engage.
• Weng (8/5): - It is pretty big, outside of hotel looks not clean, lack of maintain.
• Tudor-carrillo (4/5): Not a fan - The breakfast was decent and it was quiet It was not clean. There was dust on the furniture, stains on the carpet, the shower had mold in it and the valve was broken for regulating the hot/cold water. Definitely needs some repairs and better cleaning.
• Myrna (8/5): - Nice front desk. Dirty elevator. Lots of unfinished Sheetrock repairs. Hot hallways and common areas
• AARON (8/5): - Room was clean. A/C worked fine. Staff was friendly. Only issue I had was a $15 charge after I checked out. It's only $15, so not worth my time and energy to dispute it, but just be aware to check your statement after your stay.
• Yolanda (8/5): Visited with family and had a restful night, no loud noises heard - I requested a ground floor room and none was available . I prefer ground floor non was available.
• Miguel (3/5): Not a good stay after traveling 12hrs straight. - It was hot everywhere other than the room and you had to turn on AC and let room cool off. Floor was sticky and no body wash had to use hand soap from sink. Floor not vacuumed well. Fridge was super wobbly.
• Melissa (4/5): - Mold on caulk in shower. Bathroom floor dirty. AC was not cold even at 65. Hallways felt like the heater was on. Very dated.
• Christy (8/5): - This property was close to family
• Linda (8/5): It would have been great if I had a coffee pot - This is the first hotel I have stayed at that did not have a coffee pot in the room NO COFFEE POT
• Eddie (6/5): Staff was great but smell was discussing! - There was a horrible smell in the hall and somewhat in our room
• Kimberly (8/5): Overall, my stay was very enjoyable. I will choose this hotel for future stays. - The property was conveniently located, making restaurants and other businesses easily accessible during my stay. The front desk staff were very friendly and helpful. My room was very clean and comfortable. The TV channel selection was very limited, but the guest wi-fi allowed me to watch my preferred news and other programming on my mobile device. There was some road noise due to the proximity of the property to the interstate highway, but very little noise inside.
• Albert (6/5): - the hallways were hot and smelly. There were lots of bugs in the pool.
• meagan (6/5): - The ac was out in the main and we werent told about when checking in that would have been nice to know. I had booked for 2 guests and only had one towel in bathroom. Other than that it was a nice stay.
• Jennifer (2/5): - Lobby was hot no AC. The worker was ringing wet with sweat. She was super kind. We went to our room. The elevator , halls everything no ac. Super hot ! Room was dirty and falling apart. Ac in room did not work. The shower was disgusting with stains . No amenities in the room ( soap and such) 1 bath towel and 1 rag for two people. Just extremely nasty. The bed was clean and comfortable and due to exhaustion and the fact there was not another hotel for 30 miles we stayed.
• Joey (10/5): - I will stay again
• Farris (2/5): - No hot water!!! Electric blinds did not work and the cleanliness was not to the standards of the brand. Door to employee storage room had a broken door across from our room. Not a pleasant experience after traveling across the state while moving.
• Mike (4/5): Not A Good Stay - There was a musty odor in the room emanating from the ac but permeating everything in the room. Those with respiratory issues would not be able to stay in it. There were bugs in our room and throughout the hotel. They need a pest control service.
• Maria (10/5): Clean environment - Super clean and the staff were amazing.
• 26eloisek (2/5): Worst hotel I ever stayed in - This is the worst hotel I have ever stayed in. I turned in a complaint to Hoiday Inn. It is a beautiful hotel but we were in a handicap room & the floor flooded when the shower was on. Telephone did not work to call for help. When I called on my phone & told them what happened I asked for 2 towels because I put ours on the floor to cover the water. He brought 2 more towels but did not offer to mop up the water. I had to clean it with the new towels. No hair dryer, remotes for tv because the girl at the desk said they would be stolen. Tiny bit of toilet paper on the roll when we arrived so I had to go ask for toilet paper when we ran out. I had to wait for her to go to the supply room to get some. There was no security lock on our door. It had been taken off & there was a hole in the door where it had been. When I made a comment about this I was told that there was a door lock. It me 10 minutes to unlock the bathroom door in the hallway for visitors. I was told that everything would be fixed the next day but it wasn’t. I had gone down & gotten a remote for the tv & a hair dryer. When I left the next day & returned someone had put a tv remote on my suitcase but nothing was fixed. Therefore we were not able to take a shower.. The town of West was delightful!!! But I would never stay at that hotel again. I travel several times a year both in the U.S. and abroad with my cousin. We are both Holiday Inn Express members & only stay in these hotels unless one is not in the area. I have never had an experience like the one at this hotel. I would never recommend this particular Holiday Inn Express. These are just the main complaints I turned in to Holiday Inn Express.
• Vanessa (8/5): As expected - My stay was as expected. With Holiday Inn, you get a certain standard that's more or less the same everywhere. It wasn't outstanding or exceptional, but the room was clean, and free parking was available.
• William (8/5): - Comfortable beds, great continental breakfast
• Kevin (5/5): Had a mouse in the room. They brought glue trap to room. Even though mouse was caught, they didn’t take glue trap out of - Close to my venue Had a mouse in the room.
• Dennis (10/5): - everything was great
• Darren (8/5): Excellent place to stay for a couple of nights in the Waco area. - Breakfast offerings were extensive, however having hard boiled eggs would have been great! Coffee machine produced delicious coffee! There was no fan in the bathroom which made the humidity be super high. Need a fan.
• Lori (6/5): - Hotel off the beaten path from other hotels. Had a musty smell. For the price it was okay. I was only sleeping there. I would not recommend if you are a family and going to spend time at the hotel.
• Lance (6/5): Weekend - Not a great stay and no offers to accommodate the issues. No hot water the first 24 hours AC was broke or not on in the lobby and hallway
• James (8/5): - No complaints. Girl at desk was most helpful. Would recommend.
• Adler (10/5): Wonderful stay, very accommodating. - It was a convenient location for our trip. The staff were very helpful with all accommodations and requests. The breakfast had great options. The room was very spacious and clean. Nothing.
• Tara (6/5): Convenient location but understaffed and poorly maintained while overpriced. - Easy access to highways and areas visiting. Dirty floors, room smelled like pet urine, AC fan kept shutting down with loud rattling.
• Dwight (1/5): Bad - We arrived and checked in. Went to the room and it was not a suite with 2 Bedrooms and a pull out couch. We had 6 people in our group. They said the suite had water damage and was closed. They were fully booked. They did not have any other rooms available. It cost 300.00 for 2 nights for this room. They called Hillsboro Holliday inn and they had two rooms available. What They failed to tell us was the new cost was per room and we spent over $640.00. If we had kniwn this we would have gone to another hotel at least with an indoor pool and hot tub. We were very disappointed because we were in West for a gymnastics competition and had to drive 20 minutes each way when we had a break in the competition.
• Ashley (6/5): Pleasant -
• CrystaL (10/5): - I enjoyed my stay everything was perfect.
• tammy (2/5): Horrible customer service - They would not let us check in the hotel because we came too late. I was not a happy at all. Would not stay here at all.
• Aris (10/5): - Property is fine. Young lady at the front desk was very cordial and good service
• Joyce (2/5): AWFUL - There was no breakfast, offee machine broken, CA. You believe no coffee in am Lied to me and wouldn't give me receipt
• Daniels (10/5): Exceptional -
• Erica (10/5): Great hotel!! - Fantastic hotel! Clean Spacious Convenient Great food options for this tiny little town… We will definitely be back!
• Ruth (8/5): Very good -
• Randy (9/5): Superb -

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