Quorn Country Hotel

Location: Charnwood House, Leicester Road, Quorn, Loughborough, England, LE12 8BB, Loughborough, GB

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 11:00 AM

Instructions: The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

Amenities & Facilities

• Proposal/romance packages available
• Fireplace in lobby
• Terrace
• Garden
• Concierge service
• Shopping on site
• Conference space
• Fireplace in lobby
• Breakfast available (surcharge)
• Television in common areas
• Library
• Free newspapers in lobby
• Front desk (limited hours)
• Internet access in public areas - high speed
• Smoke-free property
• Wedding services
• Assistive listening devices available
• Conference center
• Free self parking
• Proposal/romance packages available
• Banquet hall
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard Double Room

  1 King Bed

  Layout - 15 bedrooms

  Entertainment - 32-inch LCD TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free local calls, double sofa bed, and iron/ironing board

  Comfort - Daily housekeeping, heating, fresh towels every 2 days, fresh bed sheets every 2 days

  Accessibility - Wheelchair accessible

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Sofa bed
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Pets allowed
  • Bedsheets provided
  • Laptop-friendly workspace

• Standard Twin Room

  2 Twin Beds

  Layout - 6 bedrooms

  Entertainment - 32-inch LCD TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free local calls, double sofa bed, and iron/ironing board

  Comfort - Daily housekeeping, heating, fresh towels every 2 days, fresh bed sheets every 2 days

  Accessibility - Wheelchair accessible

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Sofa bed
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Pets allowed
  • Bedsheets provided
  • Laptop-friendly workspace

• Executive Double Room

  1 King Bed

  Layout - 11 bedrooms

  Entertainment - 32-inch LCD TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free local calls, double sofa bed, and iron/ironing board

  Comfort - Daily housekeeping, heating, fresh towels every 2 days, fresh bed sheets every 2 days

  Accessibility - Wheelchair accessible

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Sofa bed
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Pets allowed
  • Bedsheets provided
  • Laptop-friendly workspace

• Family Triple Room

  1 Double Bed and 1 Twin Bed

  Entertainment - 32-inch LCD TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Iron/ironing board, laptop workspace, and phone

  Comfort - Daily housekeeping, heating, fresh towels every 2 days, fresh bed sheets every 2 days

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Electric kettle
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Pets allowed
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Laptop-friendly workspace

• Deluxe Room

  1 Double Bed

  Entertainment - 32-inch LCD TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Iron/ironing board, laptop workspace, and phone

  Comfort - Daily housekeeping, heating, fresh towels every 2 days, fresh bed sheets every 2 days

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Pets allowed
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Laptop-friendly workspace

Guest Reviews

• Stephen (8/5): A little dated, good value - Comfortable, Clean and good value. It is not modern, and is a little tired/dated (a bit like myself!). Rooms are a good size. I would stay here again.
• Kate (2/5): - No one at reception for check in, took twenty minutes to find someone, dirty rooms, wallpaper hanging off the ceiling, no hot water and “continental breakfast” and not had toast available. Such a shame as lovely building, quiet setting but very tired and staff obviously don’t want to be there
• John (6/5): - Room was comfortable but in need of refurbishment. Very tired hotel.
• Nicola (10/5): 1 night stay - A good well fitted room, with ample parking and a continental breakfast included. Friendly staff.
• Bernadette (4/5): Poor nights sleep - In fairness this was just a 1 night stay but this is a very basic hotel in its current state. The reception is quite welcoming as an old Manor House style building. However the facilities in the bedroom are basic and a bit grubby. Our main issue was the comfort of the bed. It was so hard, like sleeping on a board, we didn’t sleep well at all. We opted for the inclusive continental breakfast with was acceptable but again very basic. Cutlery was rather dirty/water stained like it had just come out of the dishwasher. Nobody on reception when we left to highlight our observations even though this was at around 10 am. Wouldn’t stay here again. Quite cheap but needs attention in a number of areas.
• Katie (8/5): Receptionist made the weekend - I was staying for a weekend whilst playing in a sport tournament and the receptionist was incredibly helpful and went above and beyond to help me and other team mates staying at the hotel. I was in the bridal suite which was a pleasant surprise as we then used this as a team base. Breakfast was nice, the continental included was a bit basic and could have done with a fruit bowl. The cooked breakfast was lovely and well worth the extra £5 when we got it. It’s an older building and decorated in keeping with the period which is lovely of high ceilings and ornate coving. There were a few spider webs and spiders in corners and window frames but it is the time of year for them as well. We didn’t manage to try the restaurant as we’re back at the hotel too late after match days. The hotel was quiet and would be lovely for older visitors, as we weren’t loud at all, but we didn’t fit in still.
• Stephanie (10/5): - The staff are friendly and accommodating. The hotel is a bit tired, but for a 17th century building it's amazing. The room and bathroom were clean and well equipped. The bed was comfortable. Breakfast was delicious and filling. Will definitely go again when I'm in the area.
• Graham (6/5): - TV remote didn't work, no Aircon and window stuck shut. No bath mat or anti slip surface, no hand holds. Restaurant closed. Breakfast very limited. Bedroom in need of refurbishment.
• rita (10/5): - Safe area, quiet. Easy parking nice rooms
• Stacey (8/5): Fine for one night - A little expensive. The room was lovely and spacious but the bathroom was really quite poorly kept.
• Helen (2/5): - I have stayed in many hotels but my experience here was the worse. The room was so dated and needed complete renovation. There was a dead spider in the bedsheets, the hand wash was empty so unable to wash your hands, the toilet seat didn’t stay up at all, the shower soap dispenser had leaked all down the wall into the bath and the curtains were hanging off the rails. I did not tho k things could get worse until we came down for breakfast. No cups, no bowls, no milk, no tables to sit as they were all dirty and not cleared. The coffee / tea area had no bin for rubbish so was just left on the side. The yoghurt was presented still in its cardboard boxes. The orange juice etc was served in plastic pint glasses, which of course were in short supply. There was no fruit, no pastries, no cheese, ham etc that you would expect with a continental breakfast. Literally toast, cereal and yoghurt ….which to be fair if presented well would not have been a major issue. How this hotel is allowed to offer this standard is beyond me, throughout the whole hotel all areas are depressing, worn, dirty, floor tiles missing. The only thing we were grateful for was that we were only staying for one night and due to an event we were at we only got to the hotel just after 11pm so only needed to stay for a very short time.
• lisa (6/5): - One member of staff stuck out in a good way. Room was lovely
• Catherine (4/5): - No food available arriving 8.30 after long drive. No milk in room to make a coffee. Filthy brown toilet and dirty bathroom floo, stained plastic shower curtain. Peeling paper on ceiling. Very soft indented mattress with no mattress protector just sheet straight on mattress. Single pill cases on old lumpy pillows. Breakfast plates all dirty. Egg on toast eggs greasy hard yolks and burnt whites. Didn’t bother with cooked fast after that. Will not be going again very poor for £98 per night
• Claire (6/5): - Hotel okay for travel purpose, but lacking in staff service, customer care. Whole hotel tired and urgently needs refreshing. Room not cleaned during stay even though door hanger requesting this was placed on door. Low price did mean a better review but would not pay more and unlikely to return or recommend.
• Steve (6/5): - Poor breakfast facilities
• Verified traveler (4/5): Not as nice as it seems from the photographs. - While I rarely leave negative reviews, I feel it’s important to share this honestly. The hotel, though priced at a premium, showed signs of neglect in cleanliness, maintenance, and customer care. I offer this reflection in the hope that the management receives it constructively, and that future guests can make an informed decision. The hotel itself is a lovely, historic building, and there is plenty of parking. Staff were friendly when we first arrived. Here are the points to note: *Dirty quilt cover (brown mark) - reported to manager but not changed. *Dust everywhere. *Very Dirty windows. *Dirty mirrors. *Shower stuck on roasting hot - manager not there in the evening so nothing done until much later the next day when it was too late, as we needed to shower in the morning for our daughters graduation. Could not move rooms as hotel full. *Sink tap drips and taps not cleaned. *Bed rock hard - felt like sleeping on a block of concrete. *Half a toilet roll in the bathroom on arrival for a 3 day stay. Had to go and ask for more. *Bathroom door didn't lock. *Main areas look impressive at first but when you look closer, you could see the stairs carpet had not been hoovered for quite some time. *Included continental breakfast had a very poor selection of food, and was offered in a very dirty and grimy environment. The floors had not been swept and mopped for a long time as there was crumbs, stains, dead flies, empty packets of sugar etc. under and around the tables.
• Jason and Amanda (4/5): Run down. Needs investment. Not clean. - Very run-down hotel. Dining area lacked sufficient staff to keep things clean.
• Stuart (10/5): - Only a short stay, but good value and friendly staff.
• Helen (10/5): Friendly Staff and Spacious Rooms - The staff were welcoming, even asked if we needed help taking our luggage to our room. The room was big and spacious, did have issues trying to turn the temperature down on the shower, but manage to work it out in the end. Went to the bar in the evening, very relaxing, the only downside was due to beibg short staff, they were struggling to keep on top of the washing up. Had a lovely sleep and the continental breakfast was good, staff did ask if we wanted to upgrade to a cooked breakfask, but we declined. Checkout was simple and easy, would definitely stay again.
• Sarah (6/5): - Beautiful property but ran a bit like faulty towers. My friend had no teabags, got teabags and discovered no kettle! Breakfast was very limited and items ran out. Asked for them to be replenished and it never was! The bed was comfy.
• Helen (6/5): - The staff were very friendly and helpful, it was just a shame that they had run out of some essential provisions such as white sugar and coke. The hotel has lots of potential, but is badly in need of some care and attention, the dining area chandeliers had a lot of cobwebs and the paintwork generally could do with touching up.
• phillip (6/5): - I was’nt expecting much in view of the price being charged . The room was old and outdated . The dining room was dirty . I paid £5 extra for a cooked breakfast but the cook didn’t turn up for a 7 am start . I need to get away early and wasn’t prepared to wait . The cheese and ham for the continental breakfast was similar to cardboard .
• Oliver (4/5): - Hit and miss with what room you get, some much better than others. Most recent stay was the worst to date with an uncomfortable bed etc - makes it hard to give a bad review because staff are great, it’s just very inconsistent with what you get; and the price constantly fluctuates week on week
• Emma-Jane (8/5): - Really nice property. Absolutely great location. The staff were
• Miss (2/5): - The first room i was given hadnt been used it smelled , mould the bed was so small the bathroom was disgusting. Wemt to reception no manager on site ! Was given the card machine to get a refund , just to get rid of me because they had a wedding arriving . They had no spare rooms the young man was training and another man dressed in a t shirt was training him . I asled for the manager the tpung man went to get them and came back qnd said there wasmt one mmm why go and look for one . I coupd email them . Half an hour or so later the young man alled me over theyve had a cancellation but its exclusive room i could go and have a look , then the t shirt man said they had a twin room but that was near qhere our first room was . I said the stairs are too dangerous. I asked for a fan cos the air con didnt work. We asked to book for dinner but the restaurant was shut becaise its set for a wedding . We went somwwhere else. We booked breakfast for 9am. When we came down at 9am for brealfast continental was all empty. We jad to clear a table to sit at in the bar area . We waited 10 mins for someone to come out to take our order , the other was taken my Hammad very rude man we asked what was on the menu he didnt understand us . Then michelle came out 10 mins later to tell me i hadnt ordered breakfast amd i hadnt paid , but the toung man from frodsy said we could have a free breakfast for our trouble . Her reply was well the cook isnt cooking because you wasnt down here at 9am but we
• Yan (8/5): - Just one night business trip. Have stayed before. Good location and parking. Lady at check in was friendly and welcoming. Room confortable. Good bathroom and shower. Hotel feels tired. Needs attention. Check out guy at reception too busy walking about on his phone to cimnunicate with guests. Could be good if service and decor were revamped.
• Beryl (6/5): - Basic not staffed up adequately particularly at breakfast where everything ran out. No tables set
• Edwin (6/5): - We loved the size of the room.the location was quiet
• JOHN (8/5): - Lovely property. Breakfast wasn’t the best this time.
• IAN (6/5): - The hotel is in a lovely area & convenient for my needs. It has become shabby since I was last there. £8 for a pint is ridiculous !
• ROGER (4/5): - Menu on first evening was poor. Very little available. Had to wait 45 minutes for meal once chosen and nobody else in restaurant having a meal. Breakfast good as we had cooked but poor availability around it. Only fruit was apple. Couldn’t get hot water in the room. Cold shower and even cold in basin.
• Ian (8/5): - Only stayed one night but the hotel was ok. A little bit tired in places. Staff were very pleasant.
• Rolf (2/5): Fawlty Towers - Booked hotel as close to wedding venue on Sat & exterior looked attractive in photos. Good central location in Quorn. Arrived Fri afternoon, 2 staff in reception. Greeted by an Asian young woman who's first language clearly wasn't English & I had difficulty understanding her. Eventually the English guy chirped in (he'd been on his 'phone the whole time) & we completed check-in. Interior of main building was "tired" with signs of lack of maintenance. Our room was in adjoining newer building, also "tired": The front door to the building stuck so a big shove was required to open it. It was like that from Fri to Sun for check out. The lift from ground floor to first had an "Out of Order" sign which was there throughout our stay. Luckily for us no lift required. The room itself was "tired" & was in need of a spruce-up. Mattress was like a marshmallow but amazingly we did manage a reasonable sleep. Shower pressure was good, with hot water, however hand basin pressure was a dribble - photo shows it on full pressure. Breakfast and service in the morning is the main reason for 2 stars: Sat I ordered "full English" to be served a cold plate with technically a full English, but small hash brown, tiny slice of bacon & who knows what the sausage was. OJ clearly squash & continental ran out. Sun I ordered scrambled eggs, mushrooms & grilled toms + toast. 30 mins later cold plate with cold food. See photo. Staff said "that's not right" but I left. Other guests also complained.
• John (6/5): Corporate hotel in need of a update - Friendly at réception desk on arrival. However I was told I'd have to pay an extra £ 20 to check in at noon so we could change for a 1 pm wedding. Overall the hotel is rather sad. Room was large, and bed comfortable, but the decor throughout the hotel needed sprucing up and updating: it looked very corporate 90s with chipping paint, faded and worn carpets. Bathroom had mold around the shower.
• Lyn (6/5): - Pleasant stay
• Verified traveler (2/5): Not a great stay - Rooms are incredibly dated and in need of some urgent work. Bath tap was damaged, shower head was covered in mold and signs of damp on the ceiling.
• Sam (4/5): - This is quite an outdated property which could use a bit of love! On arrival the room was freezing, The shower was cold which made the stay unpleasant. The bed was comfy and the staff polite and friendly enough. The continental breakfast had pretty much run out by 8am and the dining room was so cold the waiter bought our cooked cold breakfast out wearing a coat! Such a shame as overall this place has a lot to offer but I won't be returning any time soon.
• Christine (4/5): - Very tired property which could do with updating. Seems like it’s being run on a shoestring. Continental breakfast was cereal and sliced bread with a toaster. No soap in the bathroom for the shower.
• Chris (4/5): - The room itself was clean and the bed was very comfortable. Unfortunately the wardrobe was unusable as there were no door handles to open them. The place seems very much in need of a refurbishment. When it came to breakfast, extremely disappointing. There was no juice left. The hot water had run out for hot drinks. There were no staff around to ask for refills. When it came to the hot breakfast option I went into the seating area and was ignored by a waiter 4 times when trying to get his attention. After 10 minutes no one came to take an order so I left disappointed without breakfast. Needless to say, I will not be stopping there again. The hotel, whilst looking picturesque from the outside is understaffed and in desperate need of some TLC.
• Daniel (4/5): - Its a nice old house with potential - problem was the breakfast. They need to clean tables, have clean glasses and cups for tea and coffees. Staff need to be quicker and more attentive, cooked breakfast was poor - over done bacon and old mushrooms. Need to raise their game.
• Michael (4/5): - No hot water, kettle was broken, service on arrival very poor and miserable looking receptionists. generally not a pleasant stay
• Gary (6/5): Wedding stopover - Room was nice and spacious. A few issues sockets did not work for kettle had to stand kettle on floor to reach working socket. Stains down back of desk. Various cobwebs Mould on shower curtain. Breakfast was nice but cold and dining room was freezing. Bar area was also very cold. Drinks were expensive. No hot water in room Sunday morning. Spring sticking out of mattress
• Pat (8/5): - Average breakfast. No fruit, no marmalade just jam, fried eggs only, cold coffee
• Steve (8/5): Not great, but I would stay again - Lovely large room and comfortable bed with nice bedding. The cost was less than other hotels in the area. However I don’t think the room had been fully prepared - there was no loo roll, the lights in the corridor outside were turned off (making it difficult to get into the room!) and there was no milk with the tea & coffee tray. Breakfast was poor so I didn’t have any… However I would stay again due to great location and reasonable cost.
• John (6/5): - Lovely hotel, super service and staff. The beds were really comfy. But the included breakfast was a very poor. Not what we had expected
• Kirsty (8/5): - The room was spacious, clean and comfortable. The breakfast was very basic but ok. Would have been better if proper coffee was available, there was only instant coffee at breakfast.
• Roger (8/5): - Nice location, breakfast was lack lustre.
• Elizabeth (8/5): - Good value for money
• Sarah (6/5): Ok for the price - A basic tired hotel with kind and helpful staff.
• JOHN (10/5): - Lovely property. Will visit again.
• Linda (4/5): Diabolical with a capital D and then some!!! - Disaster from start to finish! Plumbing was diabolical. The noise of pipes, the vibrations shaking the whole hotel was unreal. My parents did not get any sleep for two nights and all the staff could say was sorry but carry out no work to resolve the extreme loud noise. The cleanliness was poor. Th breakfast was not very good whatsoever and once they ran out of items they had nothing to replenish. Oh I could go on but why bother.
• Andy (2/5): - We arrived, decor very old and very tired. No kettle in room… despite teabags and cups.. had to request one. No telephone in room to contact reception. Not info given about Wi-Fi connection. No toilet roll. A horrendous noise coming from the hot tap and continually running through the night. Same person on reception and in breakfast room in the morning..she did not converse with guest…did not say good morning… nothing…a totally unsuitable place to call a hotel… it should be closed down. Unable to get any food from the restaurant or stinks from the bar… it would be insulting to call this a travel lodge because it had not even got the faculties of one. Dreadful place.
• Debbie (4/5): - Needs updating shower was too hot couldn't change temperature and breakfast was not the best ran out of everything and nobody about to ask anything
• Kevin (2/5): Worst night ever. - Unfortunately the worst night we have ever had in a hotel. The plumbing in our room was resonating all night. Sounded like a kango hammer. Greeted on arrival by kitchen staff who appeared to be doing various jobs. Not at all helpful. We tried to speak to the duty manager before we checked out but we're politely informed that there wasn't one and that our concerns would be passed on. We were told that the duty manager would ring us on Monday the next day. Guess what no call. So I am left with this posting. Perhaps we were unlucky but a call would have been nice. I did make a 14 second recording of the horrible noise but this site doesn't seem to be able to take anything but photos..
• Marilyn (4/5): - Very disappointed, I was in an annex room, which was cold, needed thicker curtains. Breakfast was extremely poor, only hot food left was 3 sausages, 1 egg and about a spoonful of beans. Soup bowls for the cereals, only 1 toaster. Only 1 member of staff to clear tables, replenish hot food it was totally unacceptable. Other members of my family that stayed that night also had complaints. My son in law and wife hardly slept, were disgusted by the breakfast and left. The room rates are too low, £53 for a double room including breakfast for 2 people is rediculously low. There needs to be more staff to have breakfast running smoothly. Unfortunately I wouldn't stay again and wouldn't recommend this hotel to anyone.
• Darren (8/5): 1 night business stay! - 1 night business stay. Plenty of parking, friendly check-in, clean room. We booked a twin room and the bed was tiny. Evening restaurant was not open but other places to eat were only a short walk away. Cooked breakfast was ok. Will stay there again!
• Fiona (6/5): Dissatisfied - The twin room we stayed in was ok. The beds were a little worn and one of the covers on the bed had a stain on it that looked like blood. Only a small amount, but nonetheless visible. Breakfast was a total letdown. We were told breakfast was from 8-10am. We arrived at 9.15am to find there was hardly any of the cooked breakfast left. We had to clear a table ourselves to sit down. Another guest asked for some fresh breakfast to be put out and this took over half an hour to arrive. It came in dribs and drabs so people weren’t able to put their food on their plates as a complete breakfast. There was hardly any bread for toast and no butter. The breakfast (when it finally all arrived!) was very basic sausage, bacon, fried egg and beans. The tables were not given a wipe between customers. All in all, a very disappointing experience.
• Tracey (6/5): - Comfortable bed and cleanliness of room was fine. Hotel looked tired and needed sprucing up. Breakfast was poor - low level chairs and tables to eat off. Dirty plates not cleared away. Poor choice of cereal and canisters nearly empty . No sausage, bacon, egg, tomatoes or mushrooms; the only hot food in the serving trays were beans and hash browns. Had to ask for the trays to be replenished and for clean plates to be brought out and had to wait 10 minutes for this and the only member of staff on duty that we saw only brought out bacon during this time. Could understand if this was at the end of breakfast, but this 30 minutes into the service.
• Caroline (8/5): - Comfy bed, very spacious room. very friendly staff on desk on arrival, simple checkout But - tap in room difficult to use Breakfast - service very poor, never got served. Clearing up used crockery and spillages needed to be improved Hotel looking in need of some TLC, could be lovely
• philip (10/5): fantastic stay - Fantastic stay fantastic service on arrival room was spotless outside spotless to. Very friendly staff very good nights sleep good breakfast the only thing i would say maybe more complimentary tea maklng items for those who love are cuppa after a 6 hour journey would 100 percent recommend this hotel to anyone thank you for a lovely stay
• Chris (10/5): Must stay - Lovely staff, lovely room
• Derek (10/5): GCR weekend gala - Really comfortable hotel for a weekend stay at the GCR railway gala. Was very good breakaway.
• Mark (2/5): - The most uncomfortable hotel bed I have ever slept on and breakfast was pathetic. This hotel feels like it is closing down, I feel sorry for the staff that have to work there.
• Ann (4/5): - Given a room that smelt of smoke and wallpaper had come off the ceiling with bits still hanging off the ceiling. We were given a change of room. Shortage of food and crockery at breakfast
• Alexander (8/5): - Decor tired, mattress saggy, leak in bathroom and bath panel coming away, tv remote not working. Breakfast was extremely limited - no museli or fruit and no croissants on the second morning. More healthy options needed.
• Suzanne (8/5): - Enjoyable stay in the master suite
• Louise (8/5): - Comfortable room, very spacious.
• Caroline (6/5): - Dated and tired.
• sarah (4/5): - Hotel is very unkempt in areas. Poor experience from the beginning as signage and lighting outside very poor. Garden untidy and overgrown. Not We had an executive room which had no hot water, one reading lamp or very bright spot lights, tv only had bbc 1 even when I returned it only got other bbc channels. Room clean but public areas very dirty and scruffy. Very sad as could be a nice hotel with the right management.
• Simon (6/5): - Hotel is looking a bit tired .
• Lee (8/5): - All good
• Lesley (6/5): - The room was fine for the price. The bathroom was clean and the shower was powerful with plenty of hot water. The breakfast area was very poor with limited tables and seating. There were cereals and sausages, bacon on eggs. On the first morning the hot food ran out and it took a while for it to be replenished. On our second morning there were no eggs. The tables were not cleaned between customers, just knives and forks put down on crumb covered tables. This could be a nice hotel with a bit of attention to detail.
• Christopher (2/5): - Run down former country club hotel. Needs a massive investment to bring it up to a teach. The staff were helpful in their apologies, bu couldn’t actually solve anything. The breakfast was so poor and disorganised that we went out on the second day and purchased our own breakfast at an extra cost to ourselves. Such a shame, as a great location!
• Roseann (2/5): - I could not stay in the first room I was given, it was grubby, surfaces not wiped, stained furniture, tap handle missing! The shower head was caked in dirt and the Shower curtain was discussing . There were cobwebs and dust. The reception ladies are lovely and organised another room( executive suite.) I actually felt sorry for them! This room was in a separate block across the courtyard however, when I went to enter the main building in the morning the door was locked and I had to knock on the dining room window for attention to be let in the hotel! Again the staff were apologetic. Again the new room also had a dirty bathroom with a toilet that didn’t flush! Cobwebs and a spider in my bed when I pulled the sheet back! There was a storm whilst I was there and it sounded like something was banging in the loft area above my room, this woke me a couple of times. Breakfast did not consist of gluten free options as requested and also there was no cooked food available unless you had time to wait. On the last morning of 3 hot breakfast was laid out but there was no gluten free options. Staff were scarce and customer were scrambling around for plates, cutlery, a chair etc.
• Mark (2/5): - Restaurant was closed for the night when i arrived No hot water , black mould, broken lights in bathroom Breakfast not ready on time, very poor. Manager not available Breakf
• Colin (10/5): Third we have stayed. - Grand, third time we have stayed here and not been disappointed on any occasion.
• Verified traveler (6/5): - The shower drippred constantly making the bathroom floor wet and creating an annoying sound .
• Graham (6/5): - No chef on in the evening. Breakfast was good. Return to to the hotel at 21.00 and found the bar to be closed. Disappointing
• Nenita (4/5): - Excellent position in a nice village with a lot of amenities but the property was a bit worn out and there were lumps and bumps in extra room for breakfast which can be a trip hazard. There was no hot water so my partner and I have debated whether to take a shower or not. We ended up having no shower in the morning.
• Wayne (2/5): Do not stay here!! - Delux double room 2 guests. This was an awful experience. I've waited so long to submit my review because i have been waiting for a response from the general manager but even after visisting to complain the following week they have still not been in touch. From the start our stay was not great. On check in the room was dirty, waste food items were left in the cupboards, the complimentary toiletries had been used and left in disarray. There were minimal electrical sockets and the one we had acseas to i was scared to use as it was hanging out of the wall. I took this information to the reception, the staff were polite and offered an alternative room. This was cleaner and more comfortable though half the lights in the bathroom didn't work, there was an issue with hot water so the taps in the sink and the shower were tepid at best. The bath tub ran hot but the plug had a poor seal so after 5 minutes of sitting the bath it was 2 thirds empty. On our final night a function below us disturbed us which culminated in a violent interaction between guests and a large plant pot being thrown theough a window directly below us. This left my partner shaken up and scared. On check out reitterated all theae issues to the staff who claimed they had no power to do anything and agreed to pass this on to the general manager who would email me about my complaint. I waited a week but didnt hear anything. I found an email adress for the GM and visited the hotel later that week but still had no reply
• Guy (2/5): - The property was covered in spider webs and our ground floor room was dark and there were several spiders in our room. We asked at the front desk if they could move us to a different room which they did - but there were spiders in that room too. On the second night in this room my husband woke up when a spider ran over his face, at which point we decided to check out. The property ownets need to get a pest control company in. We were careful not to leave windows open and yet we still had spiders in the room. It was the most horrendous stay in a hotel I've ever had and I travel a lot for work so I spend a lot of time in hotels.
• karen (6/5): Ok - The hotel is a bit tidy could do with a bit of refreshing and has no lift the breakfast was good
• Verified traveler (4/5): - A strange place. Breakfast served in a glass conservatory which was overly bright and uncomfortably hot.
• Steve (10/5): - Easy to find, it just works👍😀
• Sean (2/5): - Our room was on top of a wedding venue which played loud music until midnight. The front desk lied and said it would finish at 11 when we complained. There was no mention of this on booking. The supervisor said we would be refunded but would not do it while we were there but made excuses. Still waiting for a weekend. Avoid on Saturday nights!
• Warren (2/5): - Very run down, poor restaurant, pleasant staff but the hotel is very tired.
• Peter (6/5): - The stay was ok but it was let down particularly at breakfast time as quite a few items ran out and we had to keep asking for more supplies. Having said that, the breakfast was good. The staff were very helpful and willing. This could be a very nice hotel if the decor was freshened up. The room was a good size with good facilities, comfy bed, nice sized bathroom.
• Rachel (2/5): - I booked 2 rooms in this hotel 3 months ago for a one night stay with early check in for my daughter’s graduation from Loughborough University. I spoke to the hotel 3 days before to confirm our early check in. We drove for 3 hours to get there only to be told our booking had been cancelled. No apology, no explanation just that the rooms had been cancelled by the hotel the day before. I had received no communication from them or Expedia. The receptionist tried to help but the manager, Syad, was unapologetic, dismissive and couldn’t care less that this was an important day for us and this could ruin it for us all. He kept just shrugging and saying we had to talk to Expedia rather than trying to understand the distress this was causing us and at no point did he apologise. AVOID this hotel at all costs, I have never had a hotel cancel on the day before arrival before and to be uncaring about it as well was unforgivable.
• Nigel (6/5): - A beautiful setting and a beautiful building. Very tired on the inside and not of a standard you would think for such a lovely looking place. Staff were lovely and friendly and doing their best.
• garry (10/5): - It was a lovely hotel everything you needed was there the beds were comfortable & lovely clean bedding & tea & coffee facillities a must overall a lovely stay would visit again thankyou so much
• Jason (10/5): Great stay - Nice hotel, great breakfast, good check in/checkout times and process. Cannot fault any aspect of my stay. Situated in a lovely village. Will definitely return
• Andrew (8/5): - Very nice hotel, quiet and beautiful setting. Surprised that room wasn't made up across the 3 nights and whilst the breakfast was good some items not available on last two days. Overall I would strongly recommend this hotel to stay.
• Sheila (10/5): - We had an enjoyable stay here. Room was to a good, clean standard and a good size. Plenty of plug sockets. Comfy beds but a flat sheet on the mattress was a nuisance during the night. Light quality was poor for putting on make up and only one set of towels for two guests supplied but that was easily put right. Reception staff polite & friendly and check in was quick and seamless. Breakfast was very good with plenty of food choices. We would definitely stay here again. One small suggestion, a magnifying mirror in the bathroom would have been useful. Many thanks for a pleasant stay.
• Vanessa (10/5): Spacious and comfortable - A lovely spacious room. Had a very comfortable stay.
• Yan (6/5): - Lovely country village location. Good parking. Comfortable room and large bathroom though hotel very tired. Staff not very friendly. Had to ring bell and wait for check in as nobody there. No restaurant dinner on a Sunday so went out. Breakfast average.
• Curzon (10/5): - Very nice and accommodating staff. Lovely full English breakfast. Very nice room. In town within walking distance of shops, churches and a nice park. We will stay with them the next time we are visiting.
• Verified traveler (8/5): Downloaders - Value for money . Stayed whilst attending the Download festival at Donnington. Ideal for this weekend
• Martyn (10/5): - A very beautiful building in a nice wooded area
• Norma (6/5): - A selection of teas in the bedroom would be good. The cooked breakfast was cold and so were the plates.. It is left on trays lit by candles underneath to keep it warm. It doesn't work. Everything else was good.
• Johnathan (6/5): - The property was beautiful and the staff excellent! The two young ladies working were very helpful and polite! The breakfast was great also! The room however was basic and the decor needs updating!

Photos