Hilton Garden Inn Rochester Downtown, NY
Location: 155 East Main Street , Rochester, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Experience comfort and convenience at Hilton Garden Inn Rochester Downtown. Each room is equipped with modern amenities like a TV, air conditioning, microwave, and coffee machine. The private bathrooms are stocked with complimentary toiletries, ensuring a relaxing stay.
Impressive Facilities
Take advantage of our indoor pool, fitness centre, and on-site restaurant. Whether you want to unwind with a swim, stay active during your travels, or indulge in delicious meals, we have you covered. Additionally, benefit from free WiFi, luggage storage, and laundry services for a seamless experience.
Prime Location
Conveniently situated near popular attractions like Rochester Riverside Convention Center and The National Museum of Play, our hotel is the perfect choice for both leisure and business travelers. Explore the city with ease and make the most of your stay at Hilton Garden Inn Rochester Downtown.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Wheelchair accessible
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Thermometers for guests provided by property
- ATM/banking
- Shopping on site
- Front desk (limited hours)
- Free wired internet
- Access to nearby indoor pool
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Secured parking
- Free bus station shuttle
- Garage
- Swimming nearby
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Queen Room with Two Queen Beds
This quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub
1 King Bed and 1 Double Sofa Bed
Layout - Bedroom and living room
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Sofa bed, free local calls, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Junior Suite, 2 Queen Beds, Accessible
2 Queen Beds
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Sofa bed, free local calls, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, 1 King Bed, Accessible, Bathtub
1 King Bed
Layout - Bedroom and living room
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Sofa bed, free local calls, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed, Accessible (Rollin Shower)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)
2 Queen Beds
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Sofa bed, free local calls, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
King Room - Hearing Accessible
This double room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds - Hearing Access
This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Junior King Suite with Sofa Bed
The suite is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Smoke alarm
- Privacy curtain
-
King Room with Accessible Tub - Mobility Access
The double room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Junior Suite (2 Queen Beds & Sofa Bed)
2 Queen Beds and 1 Double Sofa Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Sofa bed, free local calls, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 2 Queen Beds, Accessible (Rollin Shower)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Safe and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Junior Suite, 1 King Bed with Sofa bed (Wetbar)
1 King Bed and 1 Double Sofa Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Sofa bed, free local calls, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, 1 King Bed, Accessible
1 King Bed
Layout - Bedroom and living room
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Sofa bed, free local calls, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 1 King Bed, Accessible
1 King Bed
Layout - Bedroom and living room
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Sofa bed, free local calls, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed, Accessible, Bathtub
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and towels
Practical - Safe and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 2 Queen Beds, Non Smoking
2 Queen Beds
350 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Safe and phone; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed with Sofa bed (Larger Room)
1 King Bed and 1 Double Sofa Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Free local calls, double sofa bed, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed with Sofa bed (Larger Room)
1 King Bed and 1 Double Sofa Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Sofa bed, free local calls, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed (With Drinks-Snacks)
1 King Bed
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 37-inch flat-screen TV with premium channels, pay movies, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Safe and phone; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
King Room with Sofa Bed
This triple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Privacy curtain
-
King Room
The double room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
Guest Reviews
- CHINHAO (7/5): -
- Zung (8/5): -
- Babette (5/5): Fairly nice looking facility with nice staff but a terrible room experience. - Front desk workers were extremely pleasant. Most uncomfortable bed I’ve ever tried to sleep on and the springs were so squeaky on bed #2 that no one could sleep.
- Scott (7/5): - The hotel was super clean and the staff was friendly The staff sometimes were hard to find like at the breakfast area I walked around for 5 minutes until someone came out and greeted me while the cook was sitting down watching tv. Him and the hostess seemed like they were being bothered and I was the only person there at the time and this was around 8am?? Also they need to finish fixing the rooms for example my room which was 333 was missing handles to the cabinets so they couldn't be used if I needed them and I know you usually wait for the person to check out before you clean the room thoroughly but they still should come and make the beds daily which they didn't.
- Rodriguez (10/5): -
- Maria (10/5): -
- Harsh (6/5): -
- Joseph (8/5): -
- Ziqian (10/5): -
- Amanda (1/5): -
- Marie (8/5): Comfy clean beautiful building. -
- Cristian (1/5): -
- kelly (8/5): We had a comfortable stay during a trying time for our family. The staff were great! - The staff were friendly and helpful. The breakfast buffet was good. Drifters restaurant/pub food was appetizing and in nice portions. Drinks were cold served with friendly commentary which made our group feel relaxed and comfortable. Rooms were clean and comfortable. The odd piece of furniture had seen better days. Otherwise rooms felt comfortable and quiet.
- Camille (3/5): It was convenient but I wouldn’t stay here again. - The fact that is was halfway to where we were traveling The pool was closed, the bed was uncomfortable, there were stains on bed covers, the shower was dirty. When we first arrived to the room everything was pulled like far away from the wall. Just overall wasn’t anything to be excited about.
- Allison (2/5): Waste of money & would never go back or recommend it to anyone - Location is good and close to a lot of activities. The staff was terrible. Check in took over an hour because the woman at the front desk was saying I didn’t pay through Booking.com when I did. I waited on hold with Booking.com for a long time until I was finally connected with an agent - and that was over 30 minutes after explaining to the front desk agent that she needed to put the room total on the Booking.com card, instead of the room total AND incidentals - which made us late for a memorial that we should have made with time to spare. Additionally, part of the reason we stayed at that specific hotel was because there was a restaurant onsite and they closed at 7 pm.
- Kenneth (10/5): -
- vincentsZ6637XL (2/5): Horrible Hilton Experience - Do not stay here. It’s like they treat u like a kid. You have to announce every guest to them. I had friends coming in for the holidays they didn’t like that. Even though none of them stayed overnight. Plus they charge any credit card they want too. Never updated the room keys when I stayed overnight. Garage pass was never updated. Too much work and front desk very rude and not helpful. I complained to corporate but they did nothing.
- Carlson (10/5): -
- Katharyn (10/5): - The rooms are huge. Front desk clerk friendly. We had a function at the convention center. Real quick walk.
- Aditya (5/5): - Location, Room Staff could not provide basic information like how much would the breakfast cost me if I choose to take it.
- Victoria (7/5): We were in Rochester for a memorial service. Location was great. - Friendly people Area is sort of scary
- Kenyah (10/5): Great - Property was very nice with a beautiful layout. I had an emergency and needed to get a delivery and the front desk was so accommodating. The person who checked me in was clearly still training and ended up charging me the full cost of my stay although I had already paid in advance. However, a quick call upon reviewing my statement and speaking with the person who answered the phone fixed the issue and the charges were immediately reversed. No cons.
- Sharleigh (6/5): Too expensive, but conveniently located. - Conveniently located The price was a bit high
- Cody (8/5): -
- Jürgen (6/5): - Super Lage bis zum Messegelände. Gut ausgestatteter Fitnessraum. Katastrophal schlechte und extrem unfreundliche Kommunikation beim Check-In und Check-Out. Für ein Hilton Hotel sollte man ein gewisses Niveau der Kommunikation voraussetzen können. Kurze Öffnungszeiten des Restaurants. Kaffee war ungenießbar.
- Erikas (6/5): - The room was constantly cold, the heating (mid-late Oct at 8-10C degrees outside) through AC did not work at all. Luckily, I did not spend lots of time at the room. The breakfast could be included for a 300dol/night room, even then the quality of the breakfast was tolerable at best.
- sarahsW3550PE (2/5): Appalling - We spent 3 nights at this hotel and from start to finish the experience was appalling. No key cards available at check in due to a system failure, which meant no access to pool or gym. Lack of welcome and information at check in. No daily housekeeping service - apparently you have to ASK for it and yet on our first morning our room was serviced but on the second it was not so not sure about this inconsistency. Reception was very rude to me when I politely queried this on the phone. Had to ask for shampoo to be replaced twice before it was done. Final morning off-hand, bordering on rude service from the restaurant manager. Even though she proudly showed me her name badge, I won’t name her. Plastic cutlery packs in breakfast room. 2 egg omelette being passed off as a 3 egg and granola yogurt bowl half the size of the one we had the day before. Some staff are trying to do the right thing but others clearly don’t care and were really unprofessional, running down the management of the hotel. A really shockingly bad experience from Hilton. Avoid this hotel at all costs.
- Lauren (5/5): I wouldn’t recommend this hotel or stay again. Not terrible but not great. - Location was convenient Dingy, kind of outdated and overall meh. Pillows uncomfortable and the amenities fair. Access to parking garage could be safer for people at night- I did not like being approached by someone as I was entering and there was no one around
- Kathleen A (4/5): - Our room was changed upon registration. We paid for a king & were put in a double. The room was dusty, no coffee pods, no tissues. There was water in the ice bucket from the last customer. No privacy sign for the door. The downstairs of the hotel has been remodeled beautifully, now Hilton needs to work on the guest rooms & monitor their cleaning staff. Would not stay here again.
- Ruth (6/5): - Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.
- Jacqueline (8/5): We enjoyed our stay staff very courteous! - Hotel very clean. Staff excellent! Location
- Brandy (10/5): - The staff are the best!!! The parking garage was confusing when we entered from South Ave, but that was really the only problem. Need more signs for the Hilton.
- Jeff (8/5): - The location was very convenient for my needs. The room was very nice. The lobby and all the common areas were very nice. Although I didn't eat at the restaurant there, it looked very nice and would definitely try it when I'm back in Rochester next year! The staff at the check-in area in the lobby seemed just indifferent, which I don't blame them in the least! I wouldn't want to be doing that as my job! But, a smile or a friendly gesture would have been nice!
- tamyka (7/5): -
- jamison (10/5): -
- Franklin (2/5): - The a.c. didnt work. They split my family of four into two dirty rooms. They didn't put the fact they moved us into the rooms into their data base so none of the rest of the staff knew we were in those rooms. A male security guard tried to walk into one of the rooms as my wife and 16 year old daughter were dressing. They he proceeded to tell me we werent supposed to be in these rooms. He then escorted me go the front desk to explain? This continued multiple times as everytime the staff shift changed they were unaware we were in these rooms and when we were scheduled to check out. What should have been a great trip turned into a horrible horrible experience.
- santvalor (9/5): Muy buen hotel para parar en Rochester - Muy buen hotel. La habitación era espaciosa y muy cómoda. La localización era buena. El personal del hotel era estupendo y nos permitieron hacer early check-in y late check-out. Tiene una piscina que está bastante bien y es un hotel muy agradable. La relación calidad-precio es excelente. El encargado de la piscina era un señor muy majo. Todo estaba muy bien. Es un execlente hotel. No tuve ninguna pega.
- Gloria (6/5): - It was not the most terrible stay but it wasn’t the most comfortable either. The hotel was understaffed so no room service, dining options are limited if you arrive late.
- Debra lee (8/5): - It comes across as a a dreary, old, slightly broken down version of a Hampton House. My tV remote was missing a piece. The phones should at least have the number for the front desk. It was freezing and took all night to warm up. The sill by the window was damaged.
- 815tyeser (2/5): Think twice before staying here!!! - We went to Rochester to visit family and decided to stay here. The experience started wrong from the start. We called two hours before check-in to ask if we could check in early. We are aware that this option is not always available. The lady on the phone was so rude. Upon arrival, they checked us into a dirty room. We had to get a new room, saw a mouse in the lobby, and the staff is very rude and unprofessional
- Kristin (4/5): - The common areas are lovely and elegant. The rooms are poor quality. Poor sheets and pillows. Mold in the bathrooms. One of our bedspreads was stained with a brown stain. Front desk staff when we checked in late at night was not personally groomed and not dressed professionally. We asked the front desk to have housekeeping make our beds one day during a three day stay and she acted like we asked for the moon. It felt like we were staying at a motel six. Not a Hilton. Motel 6 may have been nicer.
- Lashonda (6/5): - The pool was closed the entire time just about.
- Josh (10/5): - My stay was fantastic.
- leer0nb (2/5): Avoid this place like the plague - Avoid this place like the plague. This was hands down the worst hotel experience I’ve ever had. I arrived in town late for a wedding, checked in at 11 PM, and was immediately told by the front desk lady that she had to “check if my room was clean.” Really? That’s not something I want to hear at any hour, let alone that late. She comes back and tells me the room isn’t ready. Fine. She gives me a different one. We walk in, and it’s filthy, absolutely disgusting. Back to the desk. Now she claims she doesn't have a room for us at all. I ask her, point blank, what I'm supposed to do, and she casually says she can give me a smaller room. No apology. No explanation. No offer to refund the difference. Zero professionalism. Zero concern. The smaller room was “clean”, or so she said, but clearly half-assed. At that point, we were exhausted, slept in the barely made bed, and got the hell out of there the next morning. Unprofessional, unprepared, and unclean. This place shouldn’t even be operating.
- Elizabeth (10/5): -
- Tara (6/5): - The pool was not open, my kids were extremely disappointed.
- Laurent (4/5): - Le bruit de l’autoroute passant sous les fenêtres mal isolées phoniquement
- Melissa (8/5): - The pool was down for maintenance and there was no cook for the in-house restaurant, which were two of the main reasons I picked this hotel for my stay. But parking was super convenient and the staff was very helpful in finding another restaurant.
- Christina (6/5): - Property is beautiful but rooms were not cleaned well.
- Marisa (10/5): - Great stay
- Stephanie (1/5): Disgusting - The pool was closed for maintenance and we didn’t find out until we got there. The pool was the main reason I booked the hotel, as there were other more affordable options close by without a pool! When I asked why I wasn’t notified about the pool closure, I was told that it was a recent closure and they didn’t have time to notify guests. A hotel employee told me that it has been closed for months - so I was lied to and the amenities noted are a lie. Additionally, we tried to go for dinner to Drifters - but the chef didn’t show up to work, so there was no food. We went to the Hyatt instead. Finally, the buffet breakfast was really awful. Cold eggs and bacon that looked like it had been sitting for days, no tea, no warm food whatsoever. And the rooms and dining areas were filthy. I will never ever stay here again and will reconsider all Hilton properties in the future. Everything
- Tiffany (6/5): - My son and I stayed here for an event down the street. While the location was convenient and staff were friendly, check in took a lot longer than expected and our bathroom shower had a lot of black mold in it.
- stephaniehC7235QR (4/5): - I checked in today and have been very disappointed to the point of leaving a review - which I never do. I inquired about valet (there are spaces clearly marked for hotel valet in the garage) as I have a 6am flight when I depart and need to leave early. As a single woman with a lot of luggage (this is part of a longer trip), I didn't think I would feel safe going to my car at 4 a.m. to an external garage on my own and was trying to find the safest solution once I realized the setup of parking. Valet is not available until 2 or 3 p.m. - and not available that early in the morning to have them bring my car to me. I was told, "Security is out there, you can't see them, but they can see you." Reassuring. Then when I asked about parking, I was told they would bring me the parking pass and slip it under my door - never happened and I had to go back to check on it. It was just sitting at the front desk. Tried to have dinner at the restaurant - ordered a simple rigatoni dish, waited a really long time for it, and the pasta was WAY undercooked. The bartender said, "Well, I didn't cook it." and kept saying over and over, "Don't shoot the messenger." I told her that I know how a restaurant works and I wasn't doing that. Not a great attitude from her, AWFUL pasta that was unedible to the point of I tried and had to spit it out into a napkin...and she told me they said it was served al dente. It wasn't al dente. It was "Oh crap, we forgot to make her meal, drop the pasta in for a second and take it out." I have no idea how this hotel has the ranking it has.
- Erkinkul (10/5): I would stay again - The best was the lady in the reception helped me a lot That the cook was putting the bacon with his hands in the gloves. That is great but I am afraid he didn’t change his gloves while making scrambled eggs. I eat halal only so I was not comfortable with that
- Ramos (10/5): Exceptional -
- Ricky (4/5): Very poorly run hotel - starting off the room is old and outdated. Shower curtain was old and torn badly and looked like something out of a dumpster. To top it off we went to go have breakfast this morning and were informed they were only serving the buffet for breakfast due to lack of food. after agreeing to get the buffet they ran out of food completley and half my family even got to eat ,but i was still charged for everyone.$90 dollars. and to make it even worse the staff was openingly fighting with onw another for over 30 minutes in front of everyone swearing at each other and yelling and slamming stuff around. i was extremely disappointed with this hotels professionalism and the way they talk to customers. we had over 10 rooms booked at this hotel as we were all there for my nieces wedding. I stay at hilton hotels 3/4 times weekly but never experienced a crap show like this
- Maurine (6/5): - Accommodations were fine. Poor service in restaurant.
- Blac (6/5): Pleasant -
- Judy (2/5): - There was no shower curtain. Ants were crawling all over the bathroom floor. The shower drain was completely clogged with massive amounts of hair and would not drain. The air conditioning did not work. The arm on the sofa sleeper was so worn that it had a sharp piece of exposed metal sticking out (it actually cut me). The bed linens on the sleeper sofa were dirty. When I went to the front desk to inform management of our issues, while the person was very nice, she told me there were no other rooms available for us. It was 10:00 pm on a Wednesday. We left and went to another hotel as our room was uninhabitable.
- Man (6/5): Pleasant - Good location. Friendly staff. The room had not been properly cleaned or inspected before my arrival. Numerous hairs from the previous guest were visibly scattered across multiple surfaces.
- Andrew (4/5): Expected more, sadly disappointed. - We were quite disappointed with our stay here. Rooms were pricy, but good size for the 2 of us. However, it was a big disappointment that basic internet was not free, only free for membership level. Water in the room is a tease with a fee sticker. We were surprised to find there were no adaptions in the room for USB phone chargers. We checked the lamps, wall, alarm clock- no way to charge devices without a wall plug in. The bathroom sink was disconnected from the wall on both sides. Breakfast was pricey for powdered eggs, there is nothing advertising it until a staff member tells you. Very confusing. And most surprising, the AC was not working in our room until we notified the desk (as was the same for several other rooms in our traveling group). Thankfully they made a fix and our room was much more comfortable day 2. The lobby was fine-quiet- and the bar area was nice. Though our group waited quite awhile for their food.
- OCTAVIO (8/5): Good central location in Rochester - Staff is friendly and helpful. Room was comfy and quiet even though we were right next to the elevator. We never heard it. Location is convenient and parking is reasonable. Not a luxurious 5 star stay but certainly adequate for our weekend. Visit Dinosaur BBQ ( within walking distance) for a great casual meal
- H1751NLsusanr (10/5): Great stay, great hotel - We had a wonderful stay. We came to Rochester for a wedding. We stayed 2 nights. Our room was clean, comfortable and quiet. We had a fridge and microwave with a Keurig also. The staff was very helpful and friendly. We parked in the garage next door with no trouble. We would definitely stay here again.
- Li (6/5): - I was first one on the line . But last one check it. They say offer my free breakfast but they never did . I don’t care about breakfast anyway ，just Since you said it and didn't do it, just did it perfunctorily.
- Alphonso (10/5): - The room was well put together breakfast was very good and
- Glenn (10/5): - Nice, clean room and well-maintained property. The staff were very friendly and helpful. The restaurant, Drifters, is also a solid choice if you are in the mood for a chill dinner instead of going out.
- Peter (4/5): - Everything was an extra, even the fitness center. There was only 1 trash can in the room. The cleaning service didn't make the bed, I had to leave a tip to get coffee refills. There was no shower curtain. I expect better from a Hilton
- Susan (10/5): - Our room was lovely and the staff was very helpful and friendly.
- Jacqueline (8/5): - Chrissy at the front desk was very personable and professional. She gave us free parking because she "didn't like" how our check in went. The room ran out of tissues and there were no spare boxes, the shower gel container was empty and the curtain rod for the shower was really weird and the floor gets all wet. Other than that everything was fine.
- Kessan (10/5): - Staff were very kind
- Verified traveler (4/5): Was surprised this was a Hilton - Cleanliness was good except for plenty of mold and mildew on the bottom edges of the shower. Kleenex on bathroom counter was wet from bar soap water - little space. Staff was very friendly/enjoyable. Asked for extra pillow/blanket but never received (no spares in closet). TV was difficult to navigate (guides split into 5 channels, unable to navigate to channel via guides). In room Wi-Fi was too slow to use, one person couldn't even get to sign on page. Cell data service waffled between working and not for web pages (using T-MOBILE 5g and Verizon wouldn't get past 4g). Bed was stiff/uncomfortable/felt springs. Breakfast buffet was a mix of good and sad - eggs only edible 1 of 3 days, brown bananas, and overpriced ($15 for standard continental food). Breakfast staff was great/friendly/helpful with options.
- AnnieMichael222 (10/5): A beautiful property with great team. - After leaving the car in the garage, we were able to walk easily to Water Street Music Hall. The hotel’s location near The Metropolitan building made it easy to walk the puppy. The hotel was secure and felt safe. Overall, it was a great experience. Thank you! We will be back.
- nancy (6/5): - Lacks their own parking. You have to park in the parking garage next door. Returned from a event late in the evening and had to park up on the 5th level of the parking garage. The heat/cooling was very inconsistent in some rooms. My room fine but my daughters room was HOT when got there, cooled down and then overnight became HOT again.
- Crissie (9/5): Superb -
- Michael (10/5): - n/a
- Charles (4/5): - Not the best hotel option. The room is mediocre and while the staff is super friendly, there is
- Michele (10/5): - A great downtown location.
- Brian (10/5): - Friendly staff especially in restaurant
- 507nicolag (10/5): Great Experience, Good Value - Great experience and good value. Hotel is exactly as advertised. Confused as to some of the reviews for this place. Some reviews mention parking being "blocks away" - the parking structure is attached to the hotel, my car was parked about 50 steps away from the hotel's front door. My room was clean (and given some of the reviews I was looking for issues), and huge (we were there for my daughter's dance competition and she could easily have practiced her full dance in the room). Beds were comfy. Staff was some of the friendliest I've encountered anywhere. Front desk were friendly and helpful; breakfast staff were super friendly!
- Michael (8/5): Pros & Cons - Pros: centrally located, friendly staff, clean rooms, good dining & drinks Cons: hard mattresses, flat pillows , no hot tub, breakfast is not complimentary Overall a decent option depending on your needs and budget. Some trade offs but a solid hotel all the same
- Lateef (8/5): - I liked the 24 hour security. Convenient location in Rochester.
- Donald (8/5): Very good - The common restrooms in the lobby area were not with soap and need attention. It is a safety issue with the Dining facilities close by.
- Boaitey (5/5): Staff was very accommodating. Location is just a bit disappointing and uncomfortable. -
- Andrea (10/5): - We had an amazing stay!
- Jaslyn (2/5): - Inconvenience of costumer service
- Vicky (4/5): - In my non-smoking room I could smell marijuana coming from the bathroom all night, my kids said it was really bad, complaining to the staff was no help. Also after I made a note to use the sofa bed, it was not made up when I got to the room. Went to the front desk to ask and was told the person who could make the sofa bed was not there and didn't know when it would be made up for us at 7pm. After a while I went to the front desk a second time and a female staff member came over and I asked again about my kids needing the sofa bed and when it would be made up, the female staff member was very nice and immediately contacted the intercom to make the sofa bed for us.
- lis (10/5): - Never disappoint..a great hotel
- Adam (7/5): Great place to stay - Great location Beds not very comfy
- Meranda (10/5): My stay was lovely, and the staff were phenomenal. - Everything was fantastic, the staff, the atmosphere, the comfort, the amenities, & food were outstanding.
- Otuoma (8/5): - Greatest customer service
- Dorothy (9/5): Superb -
- Christine (2/5): Terrible, now we remember why we always stay at Airbnb’s. - The inside of the hotel was nice and modern….literally everything else sucked! When we got off the elevator on our floor, there was a slight smell. When we got to our room the smell was unbearable! It was a moldy/mildew smell. The thermostat/heat in the room was not working. We called the front desk to have them look at it, but they “forgot which room we were in” so no one came to check on it. Upon entering the room, there were hairs on the bathroom counter and when we pulled back the sheet on the bed, it looked like what appeared to be dog hair on the bed. We asked that the sheets be changed, and housekeeping just put the new sheets on the edge of the bed for us to change. The carpet in the room was also filthy. At this point we went down to the front desk and they gave us a new room. The heat worked in the new room, but it smelled bad (not as bad as the first room). The sheets appeared clean. But there were ants in the bathroom!! For a Hilton and $250 for 1 night, I expected much more!! The hotel did nothing to make the situation okay or to make us feel better about it. I will NEVER stay at a Hilton again and will probably tell people about our experience.
- Mary (10/5): Hilton Garden Inn Rochester Downtown - Went to see Jeff Dunham show at Blye Cross Arena. Hotel was within walking distance of venue.
- David (6/5): - It’s ok
- michael (10/5): - Very clean and quiet. The bartender was also seating people and taking their dinner orders. She was friendly and professional. The entire staff also were professional and friendly. We attended the Jeff Dunham show and had 10 minutes to Blue Cross Arena. Parking was free and in garage.
- Tracie (4/5): - We checked into the hotel and was given a room. When we went the the room it had not been cleaned. I actually thought maybe someone was still in the room. I went back down to the desk and explained the situation and was given a second room. We needed to get to our venue so we did not get to check the room. Returned hours later and went to the new room... the bed was not made. Had to return to the front desk again. This time it is after 10 pm. We were given another room on another floor. There was no apology or offer of compensation for the situation from either staff member at the front desk. It was almost like it should be expected that rooms are not ready for guests. Truly disappointed! Hotels are not cheap. I expected more from this hotel.
- Michael (6/5): - The hotel was ok overall.
- Bryan (10/5): Very pleasant stay - Very clean and quiet Neighborhood less than ideal
- Pat (6/5): - Staff were so nice and helpful. It was quiet and peaceful there. Shower was poorly designed as you had to step in to turn on the water so you got blasted by cold water. Bathroom door started squealing but we had just gone to bed so didn't let anyone know. Dining for dinner had a limited menu but our food was good. Breakfast buffet was weak in terms of variety, quality, and the food was not hot.
- Shayquan (1/5): Horrible I would like a refund or discount back or something! - The staffing was nice Room , sight see , bad location, bored , no lights downtown it’s dry
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