Holiday Inn Express Thunder Bay by IHG

Location: 1041 Carrick Street, Thunder Bay, ca

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Pets allowed
• BBQ facilities
• Luggage storage
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• ATM/banking
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Secured parking
• Swimming nearby
• Electric bicycle charging station
• Bulk dispenser for toiletries

Rooms Available

• King Suite

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

• Queen Suite with Two Queen Beds

  The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

• Standard Room

  Max Occupancy: 2 (2 Adults)

• Standard King Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

• Standard Room with Two Queen Beds

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

Guest Reviews

• Greg (10/5): -
• Laura (10/5): -
• Bill (8/5): I would stay there again. Say what you want about the Holiday inn, it is consistently good - The breakfast was okay. I would like to have seen a little more variety. There was a lady there who was super cheerful and super helpful. For the price you pay for this hotel, would it be asking too much to supply the room with bottled water. I mean really, that is just petty of the Holiday Inn
• AverageJanePublic (10/5): I stayed 42 days in total and give 2 thumbs up - Following up with my original review, I chose this hotel for every two week stay I had to make to Thunder Bay for work. Two weeks in November 2025, two weeks in February. And two weeks in March. Why did I continue to book this hotel? Because everyone at this location contributed to a perfect experience. Zero problems. Zero complaints. The breakfast staff? Chefs kiss. The maintenance man who kept shoveling and salting the walkways in constant snowy conditions? Amazing how hard he works. The front desk? A pleasure to deal with. The cleaning staff? My room was spotless and clean. The manager? Very pleasant and present around the hotel making sure every thing is running properly. So as someone who has lived in this hotel for 42 days, I can certainly confidently say this holiday inn express is a really good. Note* people leaving the reviews about dirty carpets in common areas - this is due to hotel guests littering. I watched the cleaning staff every day cleaning and vacuuming hallways. And I also witnessed hotel guests dropping Kleenexes, gum wrappers, cigarette pack wrappers, bits of paper, etc on the hallway floors. Guests were leaving garbage and pizza boxes outside their doors. I don’t understand why people behave like this. Acting like piggies with no respect for common areas. I wish guests had more respect for the hard work the cleaning staff does.
• debbiedG8755DG (8/5): Great check in service. - Very easy check in and was signed up for IHG Rewards. Good program easy sign up. Breakfast was adequate. Hot good coffee eggs were good but sausages left a little to be desired. Rooms were clean but a little dated.
• Carol (10/5): -
• Bella (10/5): - Clean
• Judy (9/5): - Good breakfast, staff were amazing. Pressure in the shower was low.
• Laura (10/5): -
• patsy (10/5): - Breakfast was great
• William (8/5): -
• Brianna (9/5): It was fine. No complaints. No wow moments either. They did fine for what I needed. - The breakfast was nice and the staff was very friendly. The the feather pillows
• Ronald (9/5): -
• Gloria (10/5): -
• AverageJanePublic (10/5): Great 2 week stay - I spent 2 weeks at this hotel for business. Holiday Inn Express is always my top choice for my frequent hotel stays. They have everything I need, the hotel is clean, the breakfast is great, the staff is very accommodating, and the cleaning staff does a great job. The 24 hour coffee & tea bar is a huge selling point for me. The coin operated washer and dryer is $3 each so $6 per load- very reasonable. I’d like to recognize Winona the breakfast lady- she was the best part of my stay. This woman is a bright ray of sunshine when you walk into the dining room. There is nothing better than being happily greeted each morning for breakfast by her cheerful voice and smiling face. She’s the reason I’ll choose this hotel again next time I’m in Thunder Bay.
• Travelling_Normski (10/5): Nice place - I stayed here as it was available, not too far from the hospital, and they could provide me with late check out. We came for my elderly father's surgery. We were treated extremely well. They gave us a ground floor room (though I now would have asked for a room not next to the laundry room). We were able to get hot drinks throughout our stay, and they held on/made a breakfast as my dad's surgery was Before/during breakfast, so he had something when he returned. The Lady in the breakfast room was so wonderful; very friendly and welcoming. Beds were comfortable. I do wish that medical rates were cheaper as our travel grant won't pay completely for our stay, but the hotel was nice.
• Pam (8/5): -
• 975ummj (10/5): Finally found a place to stay in Thunderbay! - Amazing stay with our family! The staff were incredibly friendly and attentive, the hotel spotless, and the breakfast selection fantastic. Truly a wonderful experience—we’ll definitely be back!
• Debbie (10/5): -
• NICOLE (10/5): - We felt safe and everyone was so nice! Especially the lady serving breakfast! We will stay again
• Shereen (10/5): - Very nice
• Leonard (10/5): - Good
• Robert (8/5): -
• Christina (10/5): - Stay was great, staff was very friendly, especially in dining area
• David (10/5): - A very nice, clean, quiet room. Efficient and friendly staff!
• Ernie (10/5): - The rooms didn't have any weird smells aka weed , cigarettes , my daughter had a great night with the bedding (she Actually slept) yaay Staff was very nice and friendly To us . Omg The breakfast buffet Was very very good , it had everything a breakfast should have . Eggs sausages breads , cereal , hone style hash browns Ect . A lot of food. Parking lot was a little sketchy and night , but well lite parking lot at night Great hotel Close to mall an others like the movie theatre silver city
• Linda (10/5): Wonderful pool and hot tub enjoyment - Great stay we enjoyed the pool and hot tub too.
• C4579UAjoans (10/5): This will be hard to beat! - I was a part of a bus tour, we all stayed last night. Hotel and staff excellent! Most particularly the breakfast lady wonderful, friendly and breakfast great! Hot eggs , bacon. And a pancake machine!
• Courtney (1/5): -
• Cristina (10/5): - We enjoyed our stay- breakfast was excellent and the breakfast staff were friendly and helpful.
• Brent (3/5): - Location 4 young people drank and partied in the lobby from 9 pm till 2am. There was no front desk clerk anywhere to let people who were staying at the hotel go to the hotel from outside. I want a refund.
• Robert (10/5): - Bhg
• Louise (10/5): - Very friendly staff, clean room comfy bed, good breakfast!
• Christine (9/5): -
• Vickie (10/5): - Breakfast staff was excellent 👍 Along with all other staff.
• Carrie (10/5): - Perfect stopping place to refresh on our long trek across the country. Easy to find and lots of great eating spots close by. Staff were awesome - even packed us to go breakfast bags! Highly recommend.
• Jonathan (10/5): - We had a great time here and in Thunder Bay. The breakfast staff was particularly friendly and welcoming. The facilities were also very nice!
• dean (6/5): - overpriced
• Kim (10/5): - Room was quiet and clean.
• Kathleen (8/5): -
• Elizabeth (8/5): - I don’t recommend this property if you are traveling with a pet. Unfortunately there is limited space to walk a dog around. Otherwise the property was clean. Close to restaurants and other amenities.
• mightysergei (10/5): Love This Place - Work puts us here and I must say, I have no complaints. Very friendly staff, easy parking, quiet place. Look forward to coming back.
• david (8/5): - Location
• Shereen (10/5): - Love love LOVE this property. Will stay here every time in Thunder Bay. The staff are amazing!!!!
• Alexandr (10/5): - The food was good, and both the room and service were excellent. The only drawback was that the hot tub didn’t work during our stay. It would have been nice to receive a message about this before our arrival. Other than that, everything was great!
• Shereen (10/5): - It’s awesome. Great bed, clean, great toiletries and the staff is fantastic.
• michael (10/5): - Very clean, good breakfast
• geraldin (10/5): - I like the property itself clean and pleasant place, but the surrounding buildings and property not so good looking.
• BRNDCHANG (8/5): - Our room was spacious enough for a group of five. The hot breakfast was nice. None
• Eugene and Elaine (8/5): - Friendly staff and clean facility. Breakfast buffet was great.
• Gloria (10/5): - Very clean nice staff
• K M. (10/5): - This was our first stay at this property and we will ALWAYS come here when we are in Thunder Bay. The staff was AMAZING, from the moment we checked in, during our breakfast and when we checked out. We so appreciate you!!
• Delphine (10/5): - Good stay.
• Kinyua (9/5): -
• Dawn (10/5): - Thanks
• Janet (10/5): - Really nice room. We had the King room… bed was very comfortable. Mike’s Roadhouse across the parking lot was great!
• Carrie (10/5): - The beds were very comfortable. Room was clean and staff was accommodating. Enjoyed the pool and hot tub. Wonderful stay
• Jessica (10/5): - Staff are super friendly.
• kanageswarank2025 (2/5): - I had a totally Terrible experience in this visit. The front desk receptionist Name Vaishali ( no name tag) did show me the attitude during check in, I don't appreciate. I booked room for check in time at 3.00 pm, But I arrived to the hotel at 9.30 pm the room was still not ready. She made me sit in the break fast lounge till 9.48 pm. What kind of hotel is this? and I requested her about my billing issue, She didn't even wants to be bothered. Finally she swiped my credit card twice, and charged extra. my invoice total is $263.40, but I have been charged $313.40? I did contact the hotel management by online chat, and they said it take 48 hours to solve my issue. How did they charge on me over the invoice amount? How come the room was not ready till 9.48 PM? Does the hospitality receptionist need any basic qualification? Kan
• Jennifer (10/5): - Excellent breakfast
• Maurice (8/5): Upset - I needed a copy of my hotel bill for my trip and I was refused because I made the reservation on line Could you send me a copy so I can be reimbursed.
• Hannes (8/5): - Ich konnte mein Fahrrad mit aufs Zimmer nehmen Personal sehr hilfsbereit Kein Wasser zu freien Entnahme
• Rick (8/5): - We had a good stay.
• Ka (8/5): Very good -
• Pao Jen (10/5): Wonderful Holiday Inn! Best customer service! - Wonderful ! Dmiling customer service, all staff are friendly, breakfast awesome, clean room, comfortable beds, washroom crystal clean!
• John (8/5): Very good -
• Mike (10/5): - This property is clean and tidy in all areas. The staff are super friendly and helpful. There is a nice sports bar/restaurant a short walk one minute walk from the hotel. They offer a complimentary breakfast that had a variety of hot and cold options. They also welcome pets at a reasonable fee of $15.00. Will definitely stay here again.
• Siggy66 (8/5): A good stay - Our room was comfortable and big. Beds were a bit older and noisy, but plenty of pillows and towels. The hotel had plenty of parking and a good breakfast - the ladies serving breakfast were amazing - very helpful and full of extra tips for our road trip. It was a good stay. The hotel is conveniently located just outside of town.
• Damion (10/5): - The hotel served it purpose for a 2-night visit. It is strategically located. Great customer service and quiet.
• Verified traveler (10/5): A great stay at the holiday inn and suites - We really enjoyed our stay at the holiday inn and suites in Thunderbay. We were there from June 5th. and left on the 8th. Everyone was so helpful and accommodating. From the ladies at the front desk to the dining room ladies and the gentleman who turned up the lights for us in the dining room so we could play cards. So very much appreciate each of them. We love staying at the holiday inn and suites wherever we go. These were top notch people!!!
• Jessica (8/5): - People would smoke right by the side door and smoke would come inside.
• Asif (10/5): Exceptional -
• Cindy (8/5): - Pleasant and welcoming staff. Rooms need a refurbishment but was very clean.
• Miryan (10/5): - The staff were friendly and the room was clean.
• Rod (10/5): - Easy check in, lots of parking, very clean
• GAIL (10/5): On the road again - Had a great one night stay! Quiet and room comfortable. Vanessa at check in was very friendly and helpful. Only problem is the vending machines did not work. Need to work on that.
• Shewman (9/5): Superb - Breakfast options were good and staff was cheery and cleanliness was great
• Efim (10/5): - Many doors, we parked right next to one, and the room was pretty close to it. Very friendly staff; and when a problem is encountered it's resolved.
• USAtraveler365 (4/5): Has a room for improvement. - Pool and hot tub were impossible to use without getting hurt. Running, diving, screaming, rough play by a large group of kids was taking place. Our overall stay was noisy due to kids running up and down the hallway. Hotel rules in general & pool rules were not enforced by staff or management. We weren’t asked how our stay was at the checkout in the morning. This Holiday Inn Express has some good points & would have a potential if they would address the issues mentioned.
• Ashley (6/5): Pleasant - Location, breakfast Pool was dirty, room was dirty and damaged. Overpriced
• Melanie (10/5): - Very nice, good breakfast. Slower elevator. Nice relaxing stay.
• Mathew (9/5): Excellent place to stay and great staff - Always very clean and staff are excellent
• Tracey (6/5): Pleasant -
• Allison (10/5): - There’s a super store and Tim Hortons across the road. A restaurant in the same parking lot. Beds are comfortable, pillows are amazing. Rooms are a good size. The bathroom is big. Pool amenities are good
• Janus (5/5): Passable -
• Mila (8/5): - Very good
• Gloria (10/5): - Very reliable,relaxing,nice breakfast,very nice staff
• Josh (8/5): - Staff is friendly
• 295mahdiyars (4/5): I'm feeling a bit down lately. - I recently had the opportunity to stay at the Holiday Inn for two nights. Overall, the room met cleanliness standards; however, I noted that bottled water was not provided. The staff mentioned that this was a company policy, which I found somewhat puzzling. Additionally, I felt that the breakfast options could be improved, as they did not meet my expectations.
• Tracy (8/5): Very good -
• Melissa (10/5): - We were warmly welcomed when we arrived. Rooms were clean and it was quiet. There is shopping all around not too far from the hotel and great restaurants. There was a slow storm the day we were leaving and the staff shoveled out to our vehicle doors. That was really nice. Overalll it was a great stay!
• Jacqueline (7/5): Good -
• lorraine (10/5): - Loved the friendly staff. The woman preparing breakfast was so nice and cheerful!
• Shaendra (1/5): Bad - Breakfast was great We maybe got 5 hrs sleep after a 13 hr drive we were exhausted. It was sooooo noisy. Doors banging 5 in the morning kids yelling. Worst stay ever .
• Kenneth (8/5): - Very great service and in the middle of everywhere.
• Cartwrightgoes (10/5): comfy, clean, tasty breakfast - i was driving across Canada, so this time i only stayed at Holiday Inn each city, this one was the best across Canada, the staff were very friendly, the hotel was not very busy so was nice and quiet, great for a good night sleep. I will stay here again as it is close to most things i need to access in Thunder Bay loved the seasonal candy creations
• Connie (10/5): - Mikes sports bar in parking lot Great food.
• Johnston (8/5): Very good -
• larmstrong100 (10/5): Lovely hotel with great service - This is a great hotel. The king suite was lovely with everyone (except a bathrobe) that you could want. The pool and whirlpool were a nice treat and well kept. Breakfast was excellent with a very efficient lady running the room. It had all you could ever want to eat, plenty of it and it was hot. The only complaint I have and it's for most North American hotels is the use of plastic cups, cutlery, dishes etc. in the rooms and at breakfast. I travel alot in Europe and they make use of real cups, glasses even at breakfast to save the planet. This would mean extra work washing up but isn't it worth it in the end.
• Hee-Kwon (8/5): - This hotel is my favorite place. Everything was perfect this time except a little bit of stink smell on the blanket.

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