Pelican Halong Cruise
Location: Block 15, Pelican Private Lounge, Tuan Chau Island, Ha Long, Quang Ninh, Ha Long, VN
Star Rating: 4 Stars
Property Type: Cruises
About this Property
Luxurious Spa Services
Indulge in massages, body treatments, and facials at the onsite spa for the ultimate relaxation during your stay.
Delicious Dining Options
Enjoy delectable meals at the cruise ship's restaurant or opt for room service. Unwind with a drink at the bar/lounge and start your day with a complimentary buffet breakfast.
Convenient Amenities
Benefit from complimentary Wi-Fi, concierge services, and 24-hour front desk availability. Take advantage of the limo service, airport shuttle, and luggage storage for a hassle-free experience.
Relax and rejuvenate at Pelican Halong Cruise with top-notch facilities and services providing an unforgettable getaway.
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the cruise ship prior to arrival, using the contact information on the booking confirmation.
- One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 11:30 AM - 12:30 PM
Check-out: 09:00 AM
Instructions: This property offers transfers from the cruise terminal (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Please be advised that this property is a cruise ship and not a standard hotel. Cruises are required to register guests with Ha Long Bay Management Authority and Port Authority Permits at least 24 hours in advance of departure. Check-in is 11:45 AM-12:30 PM at Pelican Halong Cruise's departure lounge, located at Tuan Chau marina. Guest registration requires: full name, date of birth, nationality, passport, and Vietnam visa.
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Full-service spa
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Fitness facilities
- Free airport transportation
- Free breakfast
- Safe-deposit box at front desk
- Limo or town car service available
- Full-service spa
- Marina on site
- Meeting rooms
- Tours/ticket assistance
- Cruise terminal shuttle (surcharge)
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Free buffet breakfast
- Banquet hall
Rooms Available
-
Deluxe Room, 1 Double or 2 Twin Beds, Balcony
1 Double Bed OR 2 Twin Beds
194-sq-foot soundproofed room, balcony/patio with ocean views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Shared/communal kitchen access, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- In-room massage available
- Free WiFi
- Balcony or patio
- Free cribs/infant beds
- Shared/communal kitchen access
- Bed sheets not available
-
Family Deluxe Ocean View Cabin
1 Double Bed OR 2 Twin Beds
388-sq-foot soundproofed room, balcony with ocean views
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Shared/communal kitchen access, minibar (fees may apply), room service (limited hours), and free bottled water
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Shared/communal kitchen access
- Smoking and Non-Smoking
- Bed sheets not available
-
Royal Suite, Ocean View
1 King Bed
322-sq-foot soundproofed room, balcony with ocean views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Shared/communal kitchen access, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Desk, safe, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- In-room massage available
- Free WiFi
- Shared/communal kitchen access
- Bed sheets not available
-
Suite, Balcony, Ocean View
1 King Bed
194-sq-foot soundproofed room, balcony/patio with ocean views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Shared/communal kitchen access, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- In-room massage available
- Free WiFi
- Balcony or patio
- Shared/communal kitchen access
- Bed sheets not available
-
Family Suite Ocean View Cabin
1 Double Bed OR 2 Twin Beds
388-sq-foot soundproofed room, balcony with ocean views
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Shared/communal kitchen access, minibar (fees may apply), room service (limited hours), and free bottled water
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Shared/communal kitchen access
- Bed sheets not available
Guest Reviews
- Elia (4/5): - the staff was nice enough. the stay was far from luxurious. paying that amount of money for a room and being charged a ridiculous amount for watered down alcohol not to mention so much as a free water or soft drink i understand that is out of the staffs control. being fed reheated pasta and rice ,paper thin sliced chicken with mustard, bland barely warm fish. it was a pathetic experience for the price. again mostly out of the control of the staff. simply would not recommend.
- ROBERT (10/5): - Fantastic cabin exta gifts for our wedding anniversary
- preeti (10/5): Recommended - The cruise was great. We were a family of four and we had a nice time. Everything was as promised and they were very punctual. The food was good and a lot of options were available. Ha long bay is breathtaking and the this cruise is a perfect way to see it
- Verified traveler (10/5): - Amazing trip with so many activities! We did 2 nights, 3 days and had a great mix of things to do from the itinerary and chill time on the boat. We went off peak season so was not too busy or touristy although it was not empty. The staff were great and really accommodating, nothing was ever too much. Safety standards on Pelican were very high. The food was also great on board and they made a real effort with the service. Highlight was the view from the room - waking up to the scenery outside was second to none! 10/10 would recommend. Thankyou Pelican!
- Verified traveler (8/5): - Boats need to be renovated for a better and more pleasant stay
- Arturo (10/5): - Amazing experience! Ihighly recommend Azalea Cruise! Halong bay area is already amazing, and the crew at Azalea 1 were just incredible The food, hospitality and everything was unbelievable! The staff are so nice specially Elle, she was so helpful and always smiling! My only suggestion is to change the visit to the village, is a bit long and not much to do or see there, maybe do the cooking class there? But in general it was really really good! The rooms are so big and the views are breath taking, the whole program is very entertaining! entertaining! If you are traveling from Hanoi recommend you use their transport service, the car is huge and super comfortable. 100% recommended!
- Verified traveler (8/5): - Relación calidad precio dificil de igualar. Por 16 € la noche (2 personas) con desayuno hay poco más que decir. El aire no funcionaba al máximo pero no pasamos calor. Sin duda repetiré!
- Verified traveler (10/5): Excellent experience - Totally worth it. The experience lit up our trip in Hanoi. Very nice staff and scenery. Fun itinerary. Only thing to be aware is that the fee doesn't cover transportation from Hanoi. (But do book with them.)
- Yichun (4/5): Waste of money - We were on the boat 2 night 3 days. Really not worth the money. The food was terrible as they try to make it more high end with 5 different western dishes but instead should just service bah mi or other local food. The view was great but it would be enough after 1 night. Especially because the condition of the boat is old and there was so much dirt in the aircon.
- Verified traveler (8/5): Good Time - The boat offered great service and Halong Bay is truly one of the most beautiful places in the world. The only drawback of the cruise was the itinerary which was very repetitive as we did a 3 day 2 night cruise. Also, the food was nothing special and the AC in our room was very weak. But still, I would highly recommend Pelican.
- yves (10/5): - Tres belle croisiere.
- James (10/5): Great little cruise - The cruise was amazing great service from friendly staff that were willing to do anything to help. I just wouldn't use there transport service from Hanoi as the van drives extremely slow 70 - 80kmh resulting in a 3hr drive that could be done in 1hr 30mins in a private car as they do 130kmh. Over all the cruise was amazing excellent accommodation and food I would suggest 2 nights other wise it is very rushed and not relaxing at all.
- Verified traveler (10/5): 매우 만족스러운 여행이었습니다. - 여러 활동으로 지루하지 않았고, 주변 환경만으로도 가치는 충분함. 크루들 또한 매우 친절하였음. 다만 저녁 식사는 약간 조정이 필요하다고 여겨짐.
- Jessica (10/5): Best three days in Vietnam - Wow I cannot recommend this cruise enough. We had heard really mixed reviews about Ha Long Bay. In my personal opinion it was 100% worth it. Some things to note what cruise you pick and duration depends on what you see and how crowded it is. The people who complained to me were people who did crappy cruises or one day trips. I did my research this cruise was one of the most recommended and I did the two night option. This gives you the opportunity to get away from the crowds. While you still get to visit the touristy sights like the hike and caves the second day we were alone all day in Ha Long Bay. The crew is amazing so accommodating and kind. My friend got sick one day from sun poisoning and they checked in on her and tired to make her as comfortable as possible. The food was actually good. Buffet lunch then a 5 course dinner with options such as steak or sea bass. Breakfast buffet with seafood 4 course lunch followed by another 5 course dinner. I do not have a single thing to complain about. I would highly recommend Pelican and the two night cruise.
- Verified traveler (4/5): Unexpectedly Poor Cruise! - I do expect more at this price and this level of Cruise. But the condition and cleanliness are surely below standard, furnitures are old, broken and a bit dirty. Their schedule is always delayed. Keep shortening our activities. One of the staff secretly took photos of my wife and other female customers, and feel angry with me after I discovered his misconduct!! It is horrible! The only good thing is the beautiful scene of Halong Bay, but this is nothing about the cruise's service.
- Nageswara (8/5): Good experience - There are so many cruises that one can pick on Halong Bay. We picked Pelican based on the rating and friends feedback. The service is good and we are well taken care of. Guides are good. For vegetarians the food choice is limited but good enough to survive a day.
- Verified traveler (8/5): Terrible shuttle bus service. - The cruise experience was pleasant. However, we encountered a very unfortunate incident whereby we booked the shuttle bus service from our Hanoi hotel pick up to the cruise. We were told the pick up would be at 7:15. However, the bus did not arrive until 8am so we decided to take a taxi all the way to Halong. We were never notified of the delay. When we tried to call the sales representative about 20 times there was no pick up. When he finally picked up we have already boarded the taxi. We requested a refund for the shuttle bus and for them to pay for a portion of our taxi ride (total $80usd). They only agreed to pay for the shuttle bus refund but any portion of the taxi. We were very frustrated as we felt we were not notified. Their explanation was that there was a traffic jam hence they had to pick up other customers at other hotels first. I do not buy their excuse as I saw another cruise shuttle bus come pick up customers who stayed at the same hotel as us. Terrible customer service despite the enjoyable cruise stay.
- Atul (10/5): Amazing cruise! Worth every penny!! - Amazing! Highly recommend!!
- Verified traveler (8/5): Good experience - We had a good time in this cruise. Room is nice and clean, staff are nice as well.
- nicholas (4/5): Not worth the time. Horrible value - While the four hour ride to and from Hanoi is inevitable, the service was terrible, no English spoken, and you never know what is going oj with the shore visits. Food quality was sub par at best-- dinner was inedible. I guess I'm glad we did one of the better cruises in halong bay because I dont want to know what others would be like. At checkout our bill was a mess and they over charged us but couldn't be remedied because of the language barrier. It also took over an hour for our arranged transportation to arrive to take us back to Hanoi for our flight. A bit stressful. Now fighting with credit card company. I would skip the overnight cruise and instead do a day cruise and spend the night on shore in the city of ha long.
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