Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only

Location: Highway Macao Uvero Alto Beach, Bávaro Punta Cana la Altagracia, Punta Cana, do

Star Rating: 5 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:30 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Nightclub
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Luggage storage
• Safety deposit box
• Tour desk
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Massage services
• Currency exchange
• Karaoke
• Private check-in/check-out
• Concierge service
• Evening entertainment
• Adult only
• Entertainment staff
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Face masks for guests available
• Delivered food - securely covered
• Mobile app for room service
• ATM/banking
• Nightclub
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Private beach nearby
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Japanese garden
• Casino nearby
• Health or beauty spa nearby
• Swimming nearby
• Water sports equipment
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys
• Vegetarian menu options available

Rooms Available

• Luxury Room

  This double room has a handcrafted king-sized bed. This room is brightly decorated with under lighting and high-contrast murals. Pool or garden views are available.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Fan
  • Private bathroom
  • Satellite channels
  • Coffee machine

• Luxury Presidential Ocean Front Swim Out One Bedroom Suite Diamond Club

  This suite features a balcony, hot tub and private pool. Complimentary access to Mermaid pool. - In-suite Jacuzzi soaker tub* (*)Only for Luxury Junior Suites and upper room categories

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Seating Area
  • Fan
  • Private bathroom
  • Slippers
  • Satellite channels
  • Private pool
  • Coffee machine
  • Free gym access
  • Access to private pool
  • Access to a private beach
  • Private check-in and check-out in the executive lounge
  • Concierge services

• Luxury Presidential one bedroom suite Diamond Club

  This double room features a balcony, bathrobe and seating area. Complimentary access to Mermaid pool. - In-suite Jacuzzi soaker tub* (*)Only for Luxury Junior Suites and upper room categories

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Satellite channels
  • Coffee machine
  • Free gym access
  • Access to private pool
  • Access to a private beach
  • Private check-in and check-out in the executive lounge
  • Concierge services

• Luxury Junior Suite

  This suite features a seating area, handcrafted king-sized bed 2 double beds. private balcony with garden view is also included. - In-suite Jacuzzi soaker tub (*)Only for Luxury Junior Suites and upper room categories

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Satellite channels
  • Coffee machine

• Luxury Junior Suite Swim Out Diamond Club

  This junior suite features a king-size bed or 2 double beds with integrated living area, a large terrace and brightly decorated rooms with a stunning ocean view. Complimentary access to Mermaid pool. - In-suite Jacuzzi soaker tub* (*)Only for Luxury Junior Suites and upper room categories

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Fan
  • Private bathroom
  • Satellite channels
  • Private pool
  • Coffee machine
  • Free gym access
  • Access to private pool
  • Access to a private beach
  • Private check-in and check-out in the executive lounge
  • Concierge services

• Luxury Junior Suite Ocean View Diamond Club

  This junior suite features a king-size bed or 2 double beds with integrated living area, a large terrace and brightly decorated rooms with a stunning ocean view. Complimentary access to Mermaid pool. - In-suite Jacuzzi soaker tub* (*)Only for Luxury Junior Suites and upper room categories

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Seating Area
  • Fan
  • Private bathroom
  • Slippers
  • Satellite channels
  • Coffee machine
  • Free gym access
  • Access to private pool
  • Access to a private beach
  • Private check-in and check-out in the executive lounge
  • Concierge services

• The Mansion

  This suite features a balcony, seating area and hot tub. - In-suite Jacuzzi soaker tub* (*)Only for Luxury Junior Suites and upper room categories

  Max Occupancy: 12 (12 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Private bathroom
  • Satellite channels
  • Private pool
  • Coffee machine
  • Terrace
  • Outdoor dining area
  • Free gym access
  • Access to private pool
  • Access to a private beach
  • Private check-in and check-out in the executive lounge
  • Concierge services

• Luxury Presidential Ocean Front Terrace One Bedroom Suite Diamond Club

  This suite has a balcony, satellite TV and bathrobe. Complimentary access to Mermaid pool. - In-suite Jacuzzi soaker tub* (*)Only for Luxury Junior Suites and upper room categories

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Fan
  • Private bathroom
  • Slippers
  • Satellite channels
  • Dining area
  • Coffee machine
  • Dining table
  • Free gym access
  • Access to private pool
  • Access to a private beach
  • Private check-in and check-out in the executive lounge
  • Concierge services

Guest Reviews

• Eymen (6/5): -
• Cesar (10/5): -
• Tejada (10/5): Excelente servicio.. la - Me gustó todo… Todo fue excelente
• Jhon daniel (3/5): - Muy mala la comida
• Linacis Roberta (9/5): -
• Alexander (8/5): - Bien, variado Mejora en las instalaciones
• Aranza (10/5): -
• Castro Jimenez (10/5): - Todo Todo excelente
• Analia (6/5): - La comida un mil de mil ,todos los días un menu distinto eso estaba muy bueno!!!!y riquisimo todo!las instalaciones impecables, las actividades muy bien tambien pinte un cuadro y me traje mi mamajuana que hicismos en un taller Al ser solo adultos pensamos con mi amigo que seria de mucha fiesta, y les paso a todos los jovenes en esa edad habia una disco muy buena pero nada de gente era adultos más 60 nose..y lo otro la musica habia hs sin musica en la pileta o en el loby, un parlante que trasladaban a todos lados eso podrían mejorar, falto más fiesta, Es un hotel muy tranquilo o para adultos de tercera edad a mi entender...y también nos paso en la disco que se rompio lalicuadora y ya no hacian mas tragos o terminaban las bebidas,la playa de uvero alto no es de arena blanca como en otras playas y mucho zargazo eso ya no es culpa del hotel, eso no sabia porque me sorprendio al llegar..y está aislado de todos los hoteles no se puede ir caminando para la zona de bavaro, tiene poca playa
• Kimberly (7/5): Great for the price. - The staff there were amazing! It was easy t navigate. It had some Areas that are old and need repairs.
• Austin (1/5): -
• Betsy (10/5): - Buen servicio y buena comida y buena higiene
• PEDRO ADONIS (10/5): - Todo Nada que agregar
• Maryline (8/5): Top pour se reposer juste 6 jours - Tout est regroupé et appréciable. Les zones des 3 piscines accessibles. La plage est magnifique et surveillée. Les chambres spacieuses. Le personnel est souriant. La nourriture est façonnée pour les touristes ! Manque d’ambiance le soir, juste un spectacle trop tôt. Pas assez fun.
• Angela (6/5): Boring - Nothing Ugly, boring nothing to see
• Dimitri (8/5): -
• Jason C. Sees (9/5): -
• lourdes (1/5): first the rooms is unacceptable is very derty sheet has sting jacuzzi derty - no coming anymore nothing
• Tammy (4/5): Fun vibes but you're better off enjoying another resort - Absolutely loved the vibe of the resort because of the people that came to it the same weekend as us, we were a bachelorette group and there were 3 other bachelor groups and we all mingled and had fun. The foam party on Saturday was so fun and such a vibe and the employees were so fun and cool, they matched our vibes The resort looked very run down, the main pool area was literally falling apart with pieces of pool tile laying by the pool even, it certainly needs a revamp/upgrade. I booked 2 cabanas for $169 each which no big deal but they were advertised to come with a bottle of premium liquor each but when I went to check in for them the day of they mentioned the "premium bottle of liquor" was either rum or prosecco????? Who the hell thinks those two are premium? We were under the impression we would be able to choose the premium liquor of our choosing and I'm assuming this is how they get you to upgrade to the $239 pricing for the cabanas so you CAN choose the bottle you want. In the end he "worked a deal" with me and gave me one Don Julio Reposado tequila bottle in exchange for what would be the 2 rum bottles. I know it's an all inclusive but we wanted a private cabana for the group. The food was not all that even, they need an absolute refresh on the breakfast buffet and dinner options. Not to mention they somehow ran out of tequila, vodka and rum on the last night we were there!!!
• Erolannys (5/5): Todo bien, pero no me gustó la falta de honestidad, me cobraron 3,000 mil pesos de un supuesto depósito la recepcionista - Es cool, nadie te limita, el room service excelente, el personal muy decentes y educados. No me gustó que me cobraron 3,000 pesos de un supuesto depósito en el check-in que según la recepcionista “Rosanna de la cruz” me lo devolverían al hacer check-out y esta es la hora que estoy harta de enviar correos y no me responden.
• Rosa Emilia (10/5): Excelente, buen trato, buenas comida, buena animación! - El trato del personal, en especial del chico que llevaba los tragos a la playa (Antonio) y la limpieza del hotel. Algunos muebles en el loby olían mal.
• Jesu manuel (9/5): - Muy bueno La animacion en el area de la piscina, pueden mejorar
• Freddy (5/5): Aburrida - El personal es muy atento Las habitaciones están en mal estado, no hay buen entretenimiento, se fue la luz varias veces mientras estuve allá.
• Rigoberto (1/5): Nada que decir no sirve nada del hotel la comida el alojamiento y la piscina la playa nada sirve - Nada no sirve nada Los controle y restricciones y no cumple con los estándares
• Jose (1/5): - Deficiencia en los servicios e instalaciones Entrega tarde de habitación No había artículos de aseo (jabones y champú) Instalaciones cerradas. (Disco por aire y snack por remodelación Deficientes en los servicios Comida deficiente Bebida de regular En fin no ofrecen lo que promueven
• Stanesha (1/5): - The staff aren’t accommodating the building is old and moldy ceilings are leaking and caving in the AC and power keeps going out food is cold
• Julio (10/5): -
• Paulino García (10/5): Excelente - Todo
• sebastian (10/5): Excelente - Muy lindo hotel y el servicio excelente Nada
• quenesha (4/5): -
• Vanessa (9/5): -
• Acevedo (10/5): -
• Safiya (2/5): Beautiful property, good staff..terrible food and entertainment - Staff is absolutely amazing. Compliments to Juan our Butler, and Nestor who were both very attentive. We had a waiter by the pool the entire stay that checked on us everyday and made sure we were good, he was amazing too. The hotel is also clean and the room was immaculate; except taking a shower flooded our bathroom the entire stay. Not much enjoyment but decent enough. The food was the worst part of the trip however. The buffet food , everything and everyday was horrible so we just stopped going and ate by the pool since the burgers at the grill were decent. The on site restaurants are also horrible; I ordered two different dishes at the Italian restaurant and had to send them back. The Indian restaurant will be your only luck as the food there isn’t bad at all. Also, no activities or anything interesting offered throughout the days.
• Costa (6/5): - It’s fine but the bathrooms were kinda messy. Some facilities were not so clean (bathrooms and the buffet).
• Adan (5/5): -
• Paola (7/5): No volvería porque el precio no es lo que vale - El trato de personal El baño de la habitación era antiguo y no teníamos pasta de diente ni nada tuve que salir a recepción a pedirla. Solo tenían un restaurante Hindú como opción para cenar
• Kevin (1/5): - Me puse mala por la comida el mismo día que llegue i tuve que abandonar el hotel i no me decir ieron mi dinero
• LaToya (8/5): - I loved the property. It was always clean and the room was perfect. Most pf the staff were great and accommodating. The buffett was predictable. The options were limited and did not change much from day to day. The beverages provided in the room mini bar were almost childish.
• Ayanna (2/5): Not going back to this royalton - The beach was beautiful. The car service through nexus gog you to the airport and back quick. I had to switch rooms because I was placed in one that smelled like smoke, a broken phone, shower door, and fridge. Getting a reservation for the restaurants as impossible if you aren’t with someone who is diamond club. The buffet food was mediocre. The entertainment was stale and the pool dj was awful. The onsite vendors were super aggressive to make you buy stuff.
• rayha (1/5): -
• Katherine (8/5): - La comida y que todo estaba cerca Que mi última noche el aire no funcionó y nunca fueron a resolver eso
• Willie (1/5): -
• Yohanna (3/5): Todo estaba horrible, el lugar huele mal 🤢las instalaciones están deterioradas y con mal olor a cloaca, el buffet no tie - Realmente no me gustó nada, fue horrible Todo, el personal muy mal educado, pareciera que ni estudiaron, lo tenían nada de educación ni cultura
• Kerneshia (1/5): -
• REYES (10/5): - Todo Nada
• Kiara M. (10/5): Expectacular - Todo
• Laquita (1/5): Service and customer service was terrible - Property did not inform on renovations Rooms were dirty Food was old Nothing on the resort to eat besides the buffet until 11am at the pool bar if you hand a reservation at the restaurants you still not allowed to take food out And if you book and excursions or when your leaving they don’t allow your transport to enter the gate so you have about a 15-20 min walk To meet your driver
• Jenny (10/5): -
• Ysaura (10/5): - Todo
• Laura (4/5): -
• Balig (7/5): It was ok, we didn't like the prices and some incident here and there, but overall was fine. - The receptionist were great, the food was fine, and the property itself is enjoyable. That it's an "All-Inclusive" hotel, but we were surprised that they charged us for using a beach bed in front of the pool. There was no sign and it costed 50 dollars which is not cheap. Also, the staff didn't tell us about the reservation for the dinners and we ended up everyday looking for a slot here and there and they barely served us.
• berroa (5/5): Comentario - El trato del personal fue aceptable, como todos los resort se le da prioridad al extranjero y la cafeteria insomnia la bebida era buena La comida, nos intoxico a mi esposo y a mi, no hubo una comida que diga que está wuao de buena, la variedad no era mucha y me callo mal me pase repitiendo la comida y con diarrea y vomito casi ni pude salir de la habitación. Pedí una pizza en el restaurante italiano wuao que mala para ser un restaurante de temática no me gustó el hotel.
• Maria (6/5): No creo que repita este hotel - Realmente el hotel es tranquilo, si lo que buscas es descansar, como fue nuestro caso, está perfecto. Todo queda relativamente cerca por lo que no habrá que hacer largas caminatas. El bufet es muy pequeño y limitado, básicamente te dejaban sin opciones para elegir que comer, siento que pudieran ponerle un poco más de énfasis a esa parte para que los huéspedes puedan tener más opciones y no tener que comer siempre lo mismo.
• Mirfred (10/5): -
• Juan (7/5): Cómodo pero limitado en cuanto a las actividades. - El personal fue muy amable y amistoso Había solicitado una banda de cumpleaños antes de la fecha de mi llegada, también luego al llegar al hotel y nunca la colocaron. Las actividades no eran muy atractivas. Los deportes disponibles en el hotel solo eran 3 recomendaría agregar al menos una mesa de tenis.
• monegro (3/5): - Mal trato de personal, indispuestos, negaron mesas en el buffe por reservas ficticias solo por negar el asiento. El personal es pésimo.
• Orquidea (8/5): - Los empleados son todos muy amables Está muy descuidado, mucha humedad en las paredes de la habitación
• Kevin (10/5): - Staff was extremely pleasant. Food was great. Property was very clean
• Yadira (10/5): - Super nice hotel. Recommended.
• Tina (4/5): - Ive been here several times and this experience was the worse diamond club didn’t give me diamond club too expensive not to be how it’s supposed to be was not happy however Samual was the best and did whatever to make it right for us
• Bun (6/5): - Property needs repairs and better maintenance. Food was absolutely terrible. Service was good and staff was polite. The spa was the best part.
• Shantia (2/5): - NO ELEVATORS! The beds are hard, the sheets & pillow cases seem were dingy & have spots. The towels w dingy too. Before we arrived I had emailed ahead & also thought I booked a room with 2 queen beds. Somehow they received a email requesting 1 king bed. My cousin & I traveled together so I definitely did book a room with 2 beds. Also I also I had asked in the same email in which I did received a response that we were both celebrating birthdays could they do anything special they did nothing. When i showed them the email with their responding email, they were nonchalant, but they did finally get us the 2 beds in a room on the 3rd floor & they do not have elevators, after more then an hour the first day. On Thursday it rained all day we asked for umbrellas because we were stuck in the spa area no one ever came to bring them, the lady in the spa reception area was rude. We asked for a towel to put over our heads, because that all we could get from the concierge in our building to get to the spa which the area floods around the resort, so if you are on the first floor you are guaranteed to get water coming in if it rains all day which it did on thursday. On Friday morning we woke up on the 3rd floor, to an ant infestation & when my cousin went to tell them about it, they were very nonchalant, we told several people that we needed to have our room sprayed, our clothes put in a hot dryer on high heat, the ants had gotten n2 the suitcases that were on the table. It got done hrs ltr.
• Christian (10/5): - The staff was great, food was good
• Juan (6/5): - Very friendly staff.
• asher (6/5): - Average
• Steven (8/5): - The only pool could have used a cleaning. Very little night life. The beach was very rough. The room was decent.
• Hernandez (5/5): We enjoyed our stay, but compared to 2 years ago we noticed there was limited staff this time - Breakfast location is good. Nice view of the beach. There are a variety of food choices and I did like that they have an omelet station that would also cook over easy eggs if you liked. The variety of food was the same everyday.
• allen (10/5): - Johnny was fun
• Rune (8/5): -
• Marileisi (8/5): -
• Tyler (6/5): - I’ll start with, you get what you pay for. Room is super outdated and has a smell (which is expected since it’s near water, however, SPRAY!). You definitely can tell they don’t have enough people working here because you saw the same people every single day working from morning to nigh (God bless them). Also, get someone to attend the pools with a pool rake, daily! So much nastiness in the pools for it to not be that many people on the property.
• Angela (8/5): Request Marie for your Butler - The property was clean, including rooms. Staff were friendly. Request Marie for your Butler she was the awesome. I loved the foam party. They can do better on the food, Indian restaurant was the good. Definitely upgrade for premium liquor.
• Shelem (10/5): - Food was a high point to the resort, great pools, diamond club worth it it comes with a 24h butler, at this time of year sept, some sea weed on the beach but they are really good at cleaning it, drinks were great, look for Manuel at the taboo bar he is a mastermind. Servers were amazing and the foam party was so fun! 10/10 will go again
• Woodline (4/5): - You guys need to work on customer service I shouldn’t have to call several times and still not get what I need. Food wasn’t that good but the best thing was the spa out of everything. In conclusion I wouldn’t really recommend this resort 5.5.
• Khiara (2/5): - We loved Johnny! He was a great help the entire time! Very helpful with dinner reservations and keeping us up to date on activities. Now the resort itself I would not recommend. Nothing is opened as promised & they constantly run out of food. The room service served us fish sticks instead of chicken tenders because they ran out and did not even have the decency to ask if anyone was allergic. The food overall is 0/10 for this resort. Nothing is nearby & the beach is filled with seaweed. Another thing, during the day there is nothing going on for resort. & the night life if not all that either. HIGHLY DO NOT RECOMMEND.
• Kendrick (4/5): - I recently stayed at this resort and would rate it around a 3. While the property itself had potential, several aspects were disappointing. The entertainment was not enjoyable, and the food quality left a lot to be desired. My room had an unpleasant smell, and many of the common spaces lacked air conditioning, which made it uncomfortable at times. On a positive note, Michael and Jose, the bartender, stood out with their excellent service, they were the highlight of my stay. Unfortunately, aside from their efforts, the overall experience did not meet my expectations.
• Rodolfo (1/5): -
• Sasha (6/5): - The food was subpar for such a pretty environment. It was a challenge to get reservations for dinner, which took away from a good experience. The staff was very friendly and courteous. Kelvin was an awesome concierge who took great care of us. My room was cute but smelled of paint thinner during my stay. The issue was resolved but did not leave a great impression. The front desk never answered the phone and I had to make requests via the app. Housekeeping was wonderful. She left pretty towel art everyday with beautiful flowers. The bars by the pool closed very early for an adults only resort. The drinks at each bar were not consistent and I ended up wasting it because of the watery taste sometimes. The young lady at the Spice Bar made the best drinks with a beautiful smile each and every night. The excessive seaweed on the beach was never cleared so you could not enjoy walking on sand. I walked over to the resort next door so that I could walk on the beach because they cleared it every day for their guests.
• Hakim (8/5): - The staff was always friendly and professional, the food was decent, and the shows were entertaining. However, the beach was closed and there was nothing done to manage the seaweed. It would have been nice if they invested in a net or barrier to keep their portion of the beach clean for swimming and beach activities.
• Juan Pablo (7/5): -
• Jose Rinaldo (8/5): - A comida é boa, tem muitos eventos sempre acontecendo, tentando animar os hóspedes. E aí tem eventos de ginástica laboral na piscina, guerra de balões de água, festa da espuma, um excelente bar a disposição na piscina. O atendimento foi excelente sempre. O espaço da piscina é incrível, lindo, tudo muito limpo. O quarto é pequeno, a manutenção é a limpeza dos quartos poderia ser melhor. O resort fica numa região de praia distante demais de Bavaro e de Punta Cana em si, você vai ter que pagar um Uber e ubers lá não são baratos. A praia de Uvero Alto não tem aquela areia branquinha e bonita típica do Caribe … é escura e água também escura.
• Amanda (10/5): - Everyone was so nice and accommodating. Definitely worth staying again.
• Yovanka (10/5): -
• Glorimar (7/5): Maravillosa - Me gusto el desayuno, las bebidas en especial la rica piña colada, el servicio a la habitación, la cortesía de todo el personal del hotel, la limpieza y la tranquilidad. Las dinámicas y actividades de la piscina son super entretenidas y divertidas. El Show Internacional nocturno fue excelente. Es un hotel bastante agradable para ir en pareja y disfrutar. El buffet del almuerzo y la cena, puede mejorar en cuanto a sabor. Además, tener disponible mas restaurantes para cenar los días de semana (Lunes a Viernes) y colocar estaciones de sombra en el área de la piscina (Hacia demasiado sol).
• Leydi (1/5): Muy Mal Servicio por parte de Francisco de Recepción - Muy mal servicio por parte de francisco de Recepcion, fuimos hasta alli por un tema de que tanto el dia 27/08/25 y el 28/08/25 el Snack Estuvo cerrado a las 16:00h pues el horario establecia que estaria abierto hasta las 17:00h y en ambos dias cerraron a las 16:00h, por lo que solicitamos al señor francisco un formulario para reportar la queja y este nos dijo que no nos iba a facilitar el formulario de quejas, porque nuestro Chek Out fue el 28/08/25 a las 12:20h, nos dijo que no teniamos derecho a hacer un reclamo porque nuestro hospedaje habia finalizado, aún cuando le explicamos que era para reportar el inconveniente de fecha 27/08/25 este se negó. Muy mal servicio por parte de francisco de Recepcion, fuimos hasta alli por un tema de que tanto el dia 27/08/25 y el 28/08/25 el Snack Estuvo cerrado a las 16:00h pues el horario establecia que estaria abierto hasta las 17:00h y en ambos dias cerraron a las 16:00h, por lo que solicitamos al señor francisco un formulario para reportar la queja y este nos dijo que no nos iba a facilitar el formulario de quejas, porque nuestro Chek Out fue el 28/08/25 a las 12:20h, nos dijo que no teniamos derecho a hacer un reclamo porque nuestro hospedaje habia finalizado, aún cuando le explicamos que era para reportar el inconveniente de fecha 27/08/25 este se negó.
• Maurice O Williams (10/5): - The staff was amazing! The resort was really clean. The room was really pretty big with great views.
• Iris (9/5): -
• Verified traveler (2/5): I would not recommend you stay here! - Do not stay here! It does not represent the Marriott brand. They try to sell you timeshares. Someone is constantly stopping you to purchase something! And, if your purchase says you will get credits, it's a joke. I contacted them ahead of my arrival and at check in to get information on what the credits could be used for, they would not provide the information until the following day after I checked in, and it was a coupon book. After I was told I could use it, it wasn't accepted, but they gave it to me. The hotel is outdated. The only good and positive aspects of this resort are the spa, which costs an additional fee and is located towards the back of the property. I would not recommend this place to anyone. And, the Butler service is not what you expect either. You can contact the first desk to get the same service. Check-in was also problematic, so please have your documentation. And, yes, I voiced all my concerns and dput them in writing but nothing was done!
• Wander (10/5): -
• Michael (3/5): No me gustó para nada, incluso me fui hasta un día antes de mi salida - Nada Es muy pequeño y tiene pocos restaurante y no tiene mucha variedad de cosas, incluso me fui un día antes de mi salida
• Latanya (2/5): - The butler was terrible. The person who did the tour was terrible room services was terrible in my room had bugs really bad.
• BRIANNA (5/5): Could have been better - The property was beautiful! It even had a basketball court in the front of the property and a beach not to far from the pool as well. Also the staff was very pleasant. They have a steakhouse, an Indian and an Italian restaurant on campus as long with a buffet. The rooms were mildew smelling even my room that didn’t have a swim out. We switched rooms and had the same experience. There was not many food options in the buffet and food wasn’t good.p
• Karrenton Danielle (4/5): - While at the property, the fire alarm kept going off. A couple of times in the wee hours of the night and during the day. Once the staff know that you don't want to sit through a time share meeting, they start to treat you different and stop being helpful. Food was the same at the buffet daily. The thread wrist band they give you once you check in that is your room key started irritating my skin and they didn't have another option for a wrist band. I had to put the key piece around a necklace so I can still have access to my room.
• Reny (1/5): - I hope this message finds you well. It has been over two months since I submitted my reimbursement request, and I have yet to receive any payment or update on the status. This delay is causing significant inconvenience and feels quite unprofessional. I would appreciate it if you could provide me with an immediate update on the status of my reimbursement. Thank you for your prompt attention to this matter.
• troncoso (4/5): - La habitación un poco La comida, por todo cobran, los cócteles todo es malo solo la habitación.
• Lia Nyree (4/5): - I did not enjoy my stay at Royalton Chic Punta Cana and would not recommend it. Our room smelled like mold the entire trip, even after cleaning. We paid for the Diamond Club upgrade, but service was terrible—our “butler” never checked on us and the premium liquor was clearly watered down. Drinks and juices tasted fake. The food was the worst part: nothing was fresh, meals were always lukewarm, and my friend got food poisoning by day two. I lived off cheeseburgers because they were the only thing edible. The sushi restaurant was closed (probably for the best), the steakhouse served the cheapest cuts with no seasoning, and the Diamond Club beach grill was a shack with items never available. It’s advertised as variety, but you eat the same things daily. The beach was unusable, completely covered in seaweed, and three of our five days were rainy and cloudy. Not their fault, but with no activities, the resort felt boring and trapped. The power went out in our room twice too. Overall, despite paying for Diamond Club, this felt like a complete scam. Dirty rooms, bad food, watered-down drinks, no beach, no service, and nothing to do made this the worst trip I’ve taken. I honestly could not wait to get back to the States—this was the first vacation where I wanted to go home before it was even over.
• Andrea (8/5): - We liked the attention we received from our Butler service. Thank you Johnny!
• Yasmine (6/5): - More food options The beach need to be cleaned up Use to club on site , close the bar in the lobby and let the guest go to that bar. Utilize the club on site for the guest. It was disappointed that the club wasn't used.
• Emma (10/5): - Johnny our butler was amazing he was very attentive and accessible.
• Mary (10/5): - Good

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