Rydges Mackay Suites
Location: 9 Gregory Street, Mackay, Mackay, au
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Rydges Mackay Suites offers a range of luxurious amenities including a restaurant, bar, and gaming lounge, ensuring a delightful stay for every guest.
Convenient Location
Situated in the bustling Mackay Central Business District, the hotel is just a short drive away from popular attractions like Bluewater Lagoon and Caneland Central shopping centre.
Comfortable Accommodation
Guests can unwind in fully-serviced air-conditioned suites with modern facilities such as flat-screen TVs, work desks, and private balconies, providing the perfect blend of comfort and convenience.
Experience the epitome of luxury and convenience at Rydges Mackay Suites. Book now to secure your unforgettable stay!
Important Information
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 10:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Non-smoking throughout
- Concierge service
- Wheelchair accessible
- Kid meals
- Salt-water pool
- Fence around pool
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- Face masks for guests available
- Delivered food - securely covered
- Thermometers for guests provided by property
- Key card access
- ATM/banking
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Access to nearby indoor pool
- Self parking (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Casino nearby
- Swimming nearby
Rooms Available
-
King Studio Room
This room features a mini bar, television, kettle, toaster and shower. Please note maximum occupancy is 2. There is no capacity for additional guests.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Wine or champagne
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Deluxe Spa Suite
This air-conditioned suite includes a kitchenette with a microwave, hotplate and a dishwasher. There is a combined washing machine and dryer. There is a separate bedroom and a lounge room with a flat-screen TV and cable channels available in each area, the lounge room also has a work desk and dining area. The bathroom has a separate shower and spa bath with complimentary toiletries available. Please note that the 2 person rate is based on guests using the king-sized bed only. If 1 guest wants to use the sofa bed, an additional charge will apply. When booking for 3 or 4 guests, these guests will be accommodated on the sofa bed and use of the sofa bed is included in the price. Please advise the property of the number of guests staying in each room and whether the sofa bed will be used. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Pool towels
- Wine or champagne
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Deluxe Two-Bedroom Suite
Rooms are 87 square yards. Please note that the 2 person rate is based on guests using the king-sized bed only. If 1 guest wants to use the sofa bed, an additional charge will apply. When booking for 3 or 4 guests, these guests will be accommodated on the sofa bed and use of the sofa bed is included in the price. Please advise the property of the number of guests staying in each room and whether the sofa bed will be used. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Additional bathroom
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Pool towels
- Wine or champagne
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Family Room
The well-equipped kitchenette features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious family room provides air conditioning, a washing machine, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Wine or champagne
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
One-Bedroom Suite
This air-conditioned suite includes a kitchenette with a microwave, hotplate and a dishwasher. There is a combined washing machine and dryer. There is a separate bedroom and a lounge room with a flat-screen TV and cable channels available in each area, the lounge room also has a work desk and dining area. The bathroom has a shower over a bath with complimentary toiletries available. Please note that the 2 person rate is based on guests using the king-sized bed only. If 1 guest wants to use the sofa bed, an additional charge will apply. When booking for 3 or 4 guests, these guests will be accommodated on the sofa bed and use of the sofa bed is included in the price. Please advise the property of the number of guests staying in each room and whether the sofa bed will be used. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Shower chair
- Pool towels
- Wine or champagne
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
One-Bedroom Twin Suite
Rooms are 55 square yards. Please note that the 2 person rate is based on guests using the king-sized bed only. If 1 guest wants to use the sofa bed, an additional charge will apply. When booking for 3 or 4 guests, these guests will be accommodated on the sofa bed and use of the sofa bed is included in the price. Please advise the property of the number of guests staying in each room and whether the sofa bed will be used. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Pool towels
- Wine or champagne
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
Guest Reviews
- Craig (8/5): - Great location,
- Jennifer (7/5): -
- Timothy (10/5): -
- Tyla (10/5): -
- jacqueline (8/5): Good - Location Living are couch was a bit uncomfortable, limited Tv channels that signal was lost few times
- debbie (8/5): -
- Ray-John (6/5): I expected a lot more from Rydges for the pricing. - Staff at the desk on the Friday afternoon were absolutely amazing. Staff at checkout barely said a word. Door to the room would not open without barging it open. Coach was stained. Hair ties left from previous guests around the room. Balcony view was of the air conditioning unit. Drunk loud guests in other rooms took over an hour to kick them out.
- Dylan (8/5): -
- Aaron (10/5): -
- Leanne (9/5): Great staff, hotel & location - First time staying and will definitely stay again when in Mackay. Staff and customer service were great.
- Aleesha (7/5): Really enjoyed our stay, great location and a lovely and clean room - Great location! The beds weren’t very comfortable.
- Nukonuka (4/5): Besides the room service everything else was ok. - Clean Room service took 2hrs and when i called to check when they think food will come they said they don't know. So recommend not ordering room service because they don't prioritise it.
- Bijal (10/5): - good location clean rooms friendly staff
- Shane (9/5): -
- Tamara (8/5): -
- Jo-Ann (7/5): - The staff were fabulous and accommodated my request for early check in which I really appreciated. The restaurant downstairs was great and the location was perfect. I would happily stay again.
- thomas (10/5): Excellent - Location Nothing
- Kim (7/5): Good location. Pricey. - Great location. Very small room for the price. Toiletries not restocked. Luckily I packed some of my own.
- Dean (10/5): -
- Nancy (10/5): Top accommodation. Clean and today. Very friendly staff. - Great location and excellent value. Very satisfied with everything!
- Brad (7/5): -
- Tigreerwarren (10/5): A great stay - We were warmly welcomed on arrival. Rooms were immaculate. Will definitely return next trip.
- Aaron (10/5): -
- Mcfadden (10/5): -
- Breana (8/5): -
- Sandra (8/5): -
- Paul (8/5): Overall acceptable - Good close central location Room cleaning could have been better
- Wilkie (10/5): Friendly, well-equipped, comfortable, great location - Very well-equipped room. Restaurant had large meals and were very tasty. Staff were very friendly, polite and responsive. Asked for extra pillows and laundry detergent - received within the hour. Beds were super comfortable (even the sofa bed was good). Central location was fantastic also. We will return :)
- Cecilla (8/5): - Location Dishwasher broken. Limited undercover car parking.
- Lucy (4/5): - Restaurant Air-conditioned timed out.Room fridge too small.Gym location
- Wes (5/5): -
- Bianca (3/5): Underwhelming - The view was nice. The shower had good water pressure. The sofa bed was very uncomfortable. The bed was not made up when we arrived and we had to go down to reception to get them to make it up. The room was not ready until 3.30pm when we had gone in and spoken to them at 12.30 so make sure our room would be ready on time.
- Anneliese (2/5): Old musty smell in the room. - They had a room available at short notice The room smelled bad, old and musty, the coffee and tea were not stocked.
- legend (8/5): -
- christine (10/5): Amazing!! - The staff were absolutely excellent. They were so helpful and accommodating They even sang happy birthday to me and delivered a little food surprise!! Nothing!!!
- david (8/5): It was very practical - Great location Good restaurant Friendly staff Some Lights didn't work in room
- Melissa (8/5): -
- Neil (7/5): -
- Alfeah Marie (10/5): -
- Derek (7/5): -
- Kend (8/5): -
- Amanda (8/5): -
- Amanda Hulst (8/5): -
- Kandie (10/5): - The location was very convenient and close to everything in Mackay. The room was clean with comfortable bed .The staff were friendly and helpful, making check-in and the overall stay smooth highly recommend
- Mala (7/5): Best 👌 - The room was neat and tidy but smaller in size for 2 people. Very convenient to nearby attractions. Good for Travellers. Bed was so cozy and location was best. N/A
- Belinda (8/5): -
- DENISE (6/5): -
- Rapheala (10/5): - The aircon, and the comfy bed. The tub bath was relaxing to take a bath in, the washer/dryer was awesome, loved the blackout curtains and how dark the room still was after we woke up the next day and the room service from moss on wood for breakfast was divine & very quick service and great quality food 😁 That there was no complimentary snacks or biscuits with the tea and coffee and I had hoped formore complimentary bathroom condiments
- Ravneel (10/5): -
- Reece (10/5): -
- Greg (10/5): Awesome - Location great place to stay xxx
- Darren (10/5): -
- ANTHONY (5/5): Good location, decent facilities. Housekeeping could still be improved during holidays. - The location was excellent, right in the middle of town. I could get around quite easily without much help. It was Easter, so housekeeping was quite poor. Staff were off on holidays. Provisions could be made in the future for early start and early finish for housekeeping staff.
- Michelle (10/5): - Beautiful and comfortable, good value and very clean
- Kerwin (9/5): -
- Nuwan (10/5): -
- David (10/5): -
- Sarah (9/5): -
- Peter (1/5): -
- Owen (10/5): -
- Ebony (10/5): Excellent - It was close to town and easy to get up to the room after a night
- Frank (7/5): -
- Damian (4/5): - Location We had to defrost freezer to shut fridge door, washing machine/dryer didn't work, dishwasher didn't work, inside cupboards etc was filthy not been cleaned properly for a long time, for what you pay you might as well stay at the waterfront in five star
- Amanda (8/5): We loved our stay here & would definitely book it again for a city staycation. - The location of the hotel was very handy and close to all the city’s bars and restaurants. The king bed was amazing! Couldn’t think of anything we didn’t like!
- Robyn (7/5): Good - Close to everything and super comfy bed My room had a strong musty smell
- Mathew (8/5): -
- Raylee (9/5): -
- Shannan (8/5): - Great location, friendly staff, appreciated being able to have secure parking and off the street. Air con struggle to remain at a cool temperature and without fans it did feel at times quite stuffy, but during my stay it was really humid/rainy weather which probably contributed.
- Tiah (10/5): -
- Nicole (9/5): -
- Michelle (3/5): -
- Poya (9/5): -
- Charlotte (10/5): Fantastic - It was very comfy and was a lovely stay. Staff were friendly and it was an easy check in experience.
- Danielle (6/5): Comfy bed, good size room but unprofessional staff and needs a good spring clean. - Location, room space and comfy bed. The unprofessional check in service- within 5mins of checking into our room I received a call from reception to advise they had double booked us, during the phone call another couple went to open our room door. The 2nd room we were given had not been cleaned. We then had to go to reception for a third time to organise another room. The staff were very casual about the whole thing and offered a half hearted apology. The room smelled musty and the carpet looked like it hadn’t been cleaned properly in a long time. The sofa bed/couch was also broken on one side/broken spring and sagging. We were also advised of a $100 deposit on check in which was not disclosed when making the booking. (Quite odd as have stayed at Rydges in other cities before and never been charged a deposit- only Cc used as security) It was refunded a couple of days after checking out however a card fee was charged on top of the deposit and was not included in the refund. Not happy about the lack of transparency, will definitely not stay with Rydges Mackay again.
- Geoff (3/5): - I was called by reception when I was out asking if I had called and I hadn't. I spent the rest of the night thinking someone hacked my phone to call them because this has happened before. I also woke up with an injury on my leg not knowing how i did it. I was worried someone had come in while I was sleeping. Personal items were found in strange places. As I arrived there were aboriginals sitting around outside and inside on arrival. There was also no onsite parking. I don't do this much and was a bit rattled leaving
- Jennifer (9/5): Comfortable and convenient. - Very nice room with comfortable bed. Hotel located close to city and work location.
- cathleen (8/5): Convenient for our stay great parking and good room very nice - Nice and clean Bed was a bit uncomfortable
- Timothy (10/5): -
- Roslyn (10/5): Enjoyed - Great staff and right in the heart of Mackay where we needed to be Lots of fluff in the carpet
- Jacqui (10/5): Beautifully presented room with friendly check in staff - Easily accessible and helpful, knowledgeable staff
- Kim (8/5): A great location and helpful staff - Great location. A little dated and in need of some TLC
- Julie (8/5): -
- Angelina (8/5): - Lovely place close to restaurants pubs and clubs. Clean tidy amenities Needs more parking and lots of homeless people loitering in areas in building. Not feeling safe and being asked for money isn't a good part of a holiday
- Rebecca (8/5): -
- Janessa (5/5): - Location was great. Set up was lovely. Bed was so uncomfortable.
- Varun (10/5): -
- Jacinta (9/5): -
- Gray (8/5): -
- Rama (8/5): Relaxing -
- Rob (4/5): -
- Sophie (9/5): My family and I had a perfect time , nothing disappointed us! Definitely would stay again - Clean and tidy how much money you spend for the room I personally feel like it wasn’t worth it.
- Sandra (7/5): -
- Crystal (10/5): - Everything the weather didn't destroy
- Patricia (6/5): Ok - Not a lot Tired
- Scott (7/5): -
- Jalen (4/5): - My room door 304B had trouble opening and closing the door. Bc the carpet is lifting or there was some cracks in the wall Im unsure if it was the owner or not but my friend had come to visit and this lady who worked there was being a little racist. VERY UNHAPPY WITH THAT, That was my 4th time stay there and i never had an issue
- Garry (9/5): Enjoyable - Good location and clean rooms Complementary breakfast 🫣
- Luanna (1/5): Absolutely disappointed will not stay again - The location It smelt like mould , water was dripping from the ceiling into our bedroom and they had put one of our motel towels underneath it to catch the drips. Carpet was all rotten and half pulled out. Was utterly disappointing
- Carmel (7/5): Location and staff were very good; the room although clean and quiet, was not as comfortable as I would expect from Rydg - Location was ideal for our stay. Tv initially not functioning but staff were quick to have maintenance check to find circuit switch had tripped - all was fine after that. The king bed was more firm than I have experienced in previous situations. The air con whilst it worked very well and was cool during the day (being a positive in mackay summer) - it was quite cool to sleep with the temperature which seemed to be at a setting which could not be regulated.
- Elvie (10/5): Great location and friendly staff - Great Location Not enough parking
Photos
