Holiday Inn Express & Suites Monroe by IHG

Location: 1687 North Dixie Highway, Monroe, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Allergy-free room
• Heated pool
• Salt-water pool
• Outdoor furniture
• Fruits
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Face masks for guests available
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Golfing on site
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Private picnics
• Reception hall
• Indoor/outdoor pool
• Secured parking
• Swimming nearby

Rooms Available

• Queen Studio - Disability Access

  The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Cots

• Standard King Room with Accessible Tub - Mobility Access

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Cots

• Suite, 1 King Bed

  1 King Bed

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels and pay movies

  Food & Drink - Coffee/tea maker

  Sleep - Premium bedding, a pillow menu, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead

  Practical - Safe, double sofa bed, and iron/ironing board

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • High-speed internet access
  • Free WiFi
  • Pillow menu
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Hydromassage showerhead
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Desk chair

• Suite, 1 Bedroom (Tub)

  2 Queen Beds

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels and pay movies

  Food & Drink - Coffee/tea maker

  Sleep - Premium bedding, a pillow menu, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead

  Practical - Safe, double sofa bed, and iron/ironing board

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • High-speed internet access
  • Free WiFi
  • Pillow menu
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Hydromassage showerhead
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Desk chair

• Suite, 1 Bedroom

  1 King Bed

  Layout - Bedroom

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels and pay movies

  Food & Drink - Coffee/tea maker

  Sleep - Premium bedding, a pillow menu, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead

  Practical - Safe, double sofa bed, and iron/ironing board

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • High-speed internet access
  • Free WiFi
  • Pillow menu
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Hydromassage showerhead
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Desk chair

• Suite, 1 King Bed

  1 King Bed

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels and pay movies

  Food & Drink - Coffee/tea maker

  Sleep - Premium bedding, a pillow menu, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead

  Practical - Safe, double sofa bed, and iron/ironing board

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • High-speed internet access
  • Free WiFi
  • Pillow menu
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Hydromassage showerhead
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Desk chair

• Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  1 King Bed

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels and pay movies

  Food & Drink - Coffee/tea maker

  Sleep - Premium bedding, a pillow menu, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • High-speed internet access
  • Free WiFi
  • Pillow menu
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Hydromassage showerhead
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Desk chair

• Standard Room, 1 King Bed, Accessible (Communications Accessible)

  1 King Bed

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels and pay movies

  Food & Drink - Coffee/tea maker

  Sleep - Premium bedding, a pillow menu, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Portable shower seat

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • High-speed internet access
  • Free WiFi
  • Pillow menu
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Hydromassage showerhead
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Portable shower seat
  • Lowered peephole/view port in door
  • Shower grab bar
  • Wheelchair-width doorways
  • Desk chair

• Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  2 Queen Beds

  Internet - Free WiFi and wired internet access

  Entertainment - Premium channels and pay movies

  Food & Drink - Coffee/tea maker

  Sleep - Premium bedding, a pillow menu, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • High-speed internet access
  • Free WiFi
  • Pillow menu
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Hydromassage showerhead
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Lowered peephole/view port in door
  • Shower grab bar
  • Accessible bathtub
  • Desk chair

• Two-Bedroom Suite with Two Bathrooms and Mobility Accessible Tub - Non-Smoking

  Offering free toiletries, this suite includes a private bathroom with a shower. The suite offers a tea and coffee maker, a dining area, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 4 beds.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• King Suite

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Cots

• Suite with Two Queen Beds - Communications Access

  The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Cots
  • Hearing accessible

• Standard Queen Room with Two Queen Beds and Transfer Shower - Mobility Access

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Cots
  • Hearing accessible

• Specialty Room

  This room features a cable TV, microwave, and refrigerator. A desk is also included.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Standard Room

  This room features a cable TV, microwave, and refrigerator. A desk is also included.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Standard King Room

  This room features a cable TV, microwave, and refrigerator. A desk is also included.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• King Room - Hearing Accessible/Non-Smoking

  This spacious room with disability access features a cable TV, microwave, and refrigerator. A desk is also included.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Standard Queen Room with Two Queen Beds

  This room features a cable TV, microwave, and refrigerator. A desk is also included.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• One-Bedroom Suite with Two Queen Beds

  This suite includes a sofa in the seating area and a cable TV. It has a microwave, refrigerator, and desk as well.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• One-Bedroom King Suite

  Featuring a spa bath, this suite includes a sofa in the seating area. Guests will enjoy the cable TV, microwave, and refrigerator.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• King Suite

  This suite includes a sofa in the seating area and a cable TV. It has a microwave, refrigerator, and desk as well.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Suite with Mobility Accessible Tub - Non-Smoking

  Featuring free toiletries, this suite includes a private bathroom with a shower. The suite features a tea and coffee maker, a wardrobe, a safe deposit box, a tiled floor, as well as a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Radio
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access
  • Hearing accessible

Guest Reviews

• Judith (9/5): - Ran out of body wash/liquid soap
• Larisha (6/5): Call ahead to see if the pool works - BRENDA.BRENDA BRENDA. If we stayed again it would be because of Brenda. He made a delicious breakfast and great conversation. She was all smiles and much more helpful than the rest of the staff. Give Brenda a raise. She saved this review. Breakfast was amazing The pool did not work and it was not advertised on the site. Our room was NOT clean. The fold out had popcorn and chips on it when we opened it. The carpet was dirty and the common area furniture was stained. The staff weren't pleasant. We could not get into the gym because the pool was closed
• Greg (8/5): -
• Walter-Benaglio (10/5): -
• Cailyn (8/5): -
• Roger (8/5): Would come again. - Was clean, and the front desk woman (Erica) went above and beyond to rectify a situation with check in. Thank you again. Swimming pool was closed
• Fabiano (1/5): -
• Christopher (4/5): It wasn’t OK stay but besides the disappointment in the rude staff, we made what we could of it unfortunately it would’v - We love the location. We’ve stayed here many times the lobby is clean. The breakfast is good. Unfortunately, we booked this mini getaway with our children so they could swim. We chose this hotel pacifically so that we could use the pool however no notice was online or was given to us when we booked the property through booking.com when we arrived after I paid, she told me that the pool was out of commission and that she was sorry, but there was nothing she could do about it, but while I was checking in, I said that my kids were excited in the car and they’re excited to come in and swim and she smiled and talked about how swimming is always a fun experience at a hotel. So I feel like she coerced me into paying for my room and then telling me oh sorry the pool is down however she said that she could refund me and we could go elsewhere, but it would take up to 30 days for the money to come back to my bank account so we went ahead and went through with the booking. Staff was not very friendly the older lady that does the breakfast made a comment to me that I needed to save some for other people, not knowing that I was taking breakfast up to three children upstairs she was rude and hateful when I asked her to please help me with the pancake machine And she just was not very nice in general. The lady on third shift that checked us in seemed to have had a slight of an attitude not because of us almost like she does not enjoy her job. The room was not as clean as it normally is, although it was bigger than spacious Than what we normally book there was still valentines, confetti and balloon strings under the beds. The the dust had seemed to be accumulated in certain areas. The toilet did not flush all the way in the bathtub had a constant drip, which I informed the front desk at checkout the bathroom had severe black mold on the ceiling, the first bedrooms window unit was very moldy and not clean. The window. Seal was very dirty. The second queen bed in the first bedroom blankets were not clean.
• Dalton (10/5): -
• Dean (7/5): The property was great just Ants and dirty towels in or room they moved us but still - Breakfast was very good and hot. Ants and dirty towel
• Jordan (8/5): -
• Alysia (10/5): Helped at a time in need - The reception business both in the morning and at night were wonderful. Hot tub was dirty
• Jennifer (10/5): -
• Gregory (10/5): My brother and I enjoyed meeting - Staff • breakfast fantastic Staff was helpful
• Lisa (10/5): -
• Weir (8/5): -
• Gregory (10/5): Breakfast good - Relaxing rest Location
• Timothy (4/5): -
• K7277VCpatrickh (10/5): Great Stay - Great hotel. The room was quiet, renovated and large. The bed was very comfortable. I’ll definitely stay again next time I’m in the area.
• 547juliusd (2/5): absolute scam and dogshit scammed us 140$ after i already paid for the room and not even what i paid for - i was scammed 140$ after i paid for everything and had confirmation proof and wasnt even put in the room i paid for absolute horrible service
• Velliquette (10/5): -
• Kimberly (9/5): - Everyone was really nice N/A
• Payne (8/5): -
• ghQ7570QI (2/5): Stay far away. Awful management and terrible humans - The worst experience I’ve ever had with a hotel. Booked hotel room back in July and the day of our stay in October they cancelled the room because they “overbooked”. Did not find out about cancellation until we arrived to check-in and didn’t have a room for us. The manager is incompetent and should not be in the hospitality business.
• Kaley (8/5): - The Keurig took about 4 tries to bru a cup of coffee and the A/C was not that cold but we had a nice time. Our bed was comfy and the room was clean.
• Sharon (2/5): - Elevator was not working. It had been out since the prior weekend. I was given a third floor room. Totally unacceptable. Otherwise, the room was clean, the staff friendly and the breakfast good.
• JOEL (10/5): - They have an awesome breakfast
• Eric (10/5): - Excellent
• LeAnne (6/5): - refrigerator and Air conditioner didn't work. There was food left in the refrigerator from prior guests. Elevator was broke. Breakfast wasn't very good, but had a lot to choose from
• Thomas (10/5): - Great stay! Breakfast was awesome!!
• James (10/5): - Room was nice breakfast was good
• Nicole (2/5): - They gave our room away and were sold out for the night.
• Michael (10/5): - Friendly Staff
• Theodor (10/5): -
• Shelly (10/5): - Smooth check in. Friendly staff. Clean room. Tasty breakfast.
• Verified traveler (10/5): Easy Peasy - Hotel was easy to book. We didn’t check-in until late at night, but the front desk staff was very kind and patient.
• Devon (8/5): -
• Donald (8/5): - Quiet area
• Kim (8/5): - always friendly staff great breakfast some fixtures such bath drain could be updated/changed out
• Pamela (8/5): - Stayed 2 nights and everything was nice. Kids were disappointed the pool was closed. Great location right across the street from Sterling State Park. We will definitely stay there again when traveling.
• Thomas (8/5): OK place - Nothing special. OK place to stay.
• Ahmed (10/5): -
• STEPHANIE (10/5): - I very much liked the hotel. Staff was great.
• Belhouane (10/5): I had a great time. - We had a beautiful pool to swim in and a beautiful hotel room We struggled to check in to the hotel because they couldn’t find the records for our reservation
• Derek (8/5): - The staff was very helpful and pleasant. The location was great. The only problem I had was the air conditioning was very loud, not sure if it had a problem but I had to turn the tv up very loud to hear it over the ac.
• Susan (4/5): - Frustrated by the experience. Drove an hour out of our way for the double suite for our large family. When we arrived, they had given our room to another customer (without informing us or asking us if that would be ok) and given us two rooms that did NOT accommodate the number in our party, which they knew in advance. They changed the rooms to give us the beds we needed, but the rooms were not conjoined, which was a hassle. The reason they said they could not give us conjoined rooms was because the room conjoined to one of our rooms was missing a shower curtain, but when we arrived to OUR room, it was missing a shower curtain, and neither of our rooms contained any shower/bath towels. I had to request these. And the front desk clerk delivered a shower curtain to our room after we had all gone to bed. The pool was cold and old and smelled like rust. I also had to request pool towels because they were completely out. The rinse off shower in the pool area was at least nice. The rooms were clean and beds and room temp comfortable. Breakfast had a lot of great variety and something for everyone, so that was positive. And it was promptly served and the server was courteous and helpful. Still very annoyed by the room change. We specifically drove out of our way because it was the only suite available to accommodate us.
• Susan (8/5): -
• Victor (10/5): -
• Deanna (10/5): - Spacious rooms. Very clean.
• Tara (6/5): Not the Usually Holiday Inn Experience - In the first room they gave us, the A/C was making loud, horrible noises. The room smelled very strongly of mildew, eo much so that my nose immediately started burning when entering the room. The staff was happy to move us into another room that did not have the same problems. The new room was generally clean, except the carpet was incredibly sticky all over (enough to be uncomfortable going without shoes on it). The edge of the duvet was in really rough shape, with busted seams and hanging frays. It was "fine", but the quality is not what I've come to expect from Holiday Inns.
• Jeff (10/5): - Janelle at the front desk was very helpful. The room was nice and rooming. We ask about dining recommendations. She suggested Sal’s place. That’s a mom pop place a little ways down the road about a mile. Very good food very big portions. Enjoy.
• Timothy (4/5): Not great - Offered only accessible room when not stated online. Wet spot on carpet by bed when arrived, hair on pillows and blind was broken. Strong smell in room.
• Richard (10/5): - Great
• Amy (2/5): - Overbooked through Expedia they said but didn’t get to help me get refunded just said sorry and told me to call IHG or Expedia
• Scott (8/5): Excellent location - Excellent location right off of the interstate but not so close as to be noisy. Plenty of convenient parking. Tasty breakfast with lots of variety and plenty of protein. Common area floors could have been cleaner (room was spotless though). Had to maintenance issues with the room - mgmt appreciated my reporting. Not within walking distance of food.
• Joe (10/5): Nice place to stay. - Clean, friendly staff. Great place to get away for a night or two.
• JOSEPH (8/5): - Liked the staff, pool, and hot tub
• BILLY (2/5): - There was no water. I do not mean low water pressure, no water. Did not get to take a shower, the commode trickle filled, once you flushed, it took over 15 minutes for the commode tank to fill. The shower literally just dripped. I ask for some form of compensation and was told they would deduct $20 from our bill, we paid $130 for one night stay. Not much compensation. The room was clean and the staff was very polite but that did not do much for my wife's hair. Do not think we'll be staying at a Holiday inn Express anytime soon.
• Kim (10/5): - The staff was wonderful, nice, helpful. My room was extremely clean and quiet. Parking was simple and check in was a breeze!
• Benjamin (8/5): - :)
• Cody (5/5): Passable -
• Renee (2/5): - We booked through a third party, but the hotel does not keep their availability up to date with the site. We arrived with our 3 children around 9 pm and they told us they didn’t have a room for us. They had King bed rooms unclaimed that we were willing to take, but they refused. No one else in town had availability. Terrible experience and my credit card was still charged for the room and $50 for incidentals.
• Marianne (10/5): - Convenient to our family in Monroe - nice to stay in a clean establishment. Our breakfast times were enjoyable!
• Shirlee (10/5): - Stayed here several times. Im always comfortable and relaxed .
• Faith (4/5): - We stayed room 208, no k cups, no coffee cups or water cups, no toilet paper, and bedding was dirty. Im not even sure this room had been cleaned before our stay.
• Emily (9/5): Superb -
• Anna (10/5): - The hotel was great as always. Employees are super nice. The room was clean and comfortable.
• George (10/5): - Excellent stay.
• Donald (10/5): - Convenient!
• KaosStar (2/5): Very Poor Experience - The whole place was dirty, from the lobby to the room. There were multiple problems with my room, and the staff gave me a hard time trying to change rooms. I ended up talking to the manager, who was very rude and unhelpful. In the end, to add insult to injury, they tacked on an extra night to my stay, and told me to take it up with my credit card company.
• Kristin (8/5): - Great location, friendly staff, good breakfast, nice pool- open till 11pm was a plus! Would stay again!
• Verified traveler (4/5): Keep driving - Outside appearances are deceiving. The inside was in despair. Lights didn’t work in bathroom, stains on carpet and tub, the curtain had more holes than solid space to block out the light.
• Mason (8/5): Very good -
• Jan (8/5): - We stay here a few times a year. The staff are always friendly
• Simran (4/5): - The staff are friendly. Breakfast is very good too with plenty of options. However, the hotel is not very clean at all. The front lobby area wasn’t clean when we checked in, our bathroom wasn’t very clean. Worst of all, the bathroom had an ant infestation. We did notify staff upon checkout of this.
• Christopher (6/5): Nice stay, could have been cleaner for what we paid.i hate that the company takes so long to release deposit and process - Location is nice. Like how close it is to beach. Breakfast was hot. Staff was nice. Our room wasn’t very clean. The bathroom has mold and cracked tile. The hot tub was very dirty had to clean before we used. Had to ask staff for new bedding someone’s crumbs was in the bed when we arrived with what looked to be food all over the sheets.
• sherese (2/5): - never again
• Bryan (8/5): Great stay would stay again. - Very clean staff was great. Had an issue with a smoke smell called front desk and she got it taken care of immediately. Great service. The parking was terrible it’s fishing season and lots of trucks and trailers
• Jason (8/5): Very good - Breakfast was great.
• Toni (6/5): - .
• Anna (10/5): - The hotel was clean and comfortable. The employees were polite and helpful.
• Chester (8/5): Very good -
• Wendy (1/5): Bad -
• Tiffany (5/5): Beware, the pool room hosts a lot of rust. - The hotel cleaning staff was excellent at helping slove issues, front desk management not so much. Our booking was not what it appeared to be with the online booking. The front desk assistant manager pretty much refused to help saying there was nothing she could do. Upon talking with housekeeping they were able to reach out to a GM and get the situation sorted out rather quickly. The pool room left little to be desired with most surfaces rusting due to improper ventilation and the very STRONG almost breathtaking smell of chlorine did not help the pool area.
• Robert (8/5): Good place for money - Beds were comfortable & breakfast was very good, nice variety and everything was fresh & hot All rooms were marked non-smoking but room and hallway had distinct smoke smell, which was a bit off-putting
• Trevor (10/5): Exceptional -
• Clinton (6/5): - Great place that we stay at everytime. We had an issue with a lost credit card that turned into a huge fiasco that a manager never got involved. So we will never stay there again.
• Earl (5/5): Passable - Toilet was broken wouldnt fill up , pool was dirty with hair balls for days . We usually stay here with no issues too very sad
• Verified traveler (8/5): Clean - Everything was clean, breakfast was great
• Erika (10/5): Over night stay - Room was clean and comfortable. Check in was fast and easy.
• Melissa (10/5): Very good experience for the family - Quiet and comfortable
• Jennifer (10/5): - Very clean
• Ernst (7/5): Never had a problem with this hotel, front desk staff need to be handled accordingly. - The room was great and clean and comfy. Bathroom was spot on, jetted tube was amazing and bed was comfy. Nice setting and good lighting! Holiday Inn and Booking.com either didn't get a long, or the lady at the front desk was trying to scam money or steal it from me. I booked the room around 1 pm Saturday and the money came out of my account around 1:40. It was $231.66. 3 hours later, they're trying to TAKE ANOTHER $259.66.... And 2 hours after that, they try again for $259.66..... I declined both charges because I've already paid for the room THROUGH BOOKING.COM... AND THEN 2 DAYS LATER.......... FOUR DIFFERENT TIMES OF THE DAY, morning until midnight, HOLIDAY INN TRIES AGAIN!!!!!! TO TAKE 209.66!!!!!! 4 TIMES!!!! 2 DAYS LATER!!! AND THEN!!!!! Random $50 dollar charges have tried to be processed for me to accept it, but I denied them.... there is still MONEY PENDING TO COME OUT OF MY ACCOUNT!!
• Arianna (10/5): Exceptional -
• Arianna (10/5): Exceptional -
• Navi (8/5): Very quiet , clean and respectful!! - The breakfast!!! No jacuzzi rooms
• Colon (8/5): Very good -
• Earl (10/5): Exceptional -
• Susanne (8/5): Very good -
• Christina (4/5): Hotel is going downhill - First room that was given to us was dirty and looked like someone was still using it. 2nd room key didnt work. Once we got in our room, there was a big fan blowing in the middle of the pullout couch like there had been an accident they were drying up.

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