Lanai Riverside Apartments

Location: 20 River Street, Mackay, au

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Tour desk
• Sauna
• Non-smoking throughout
• Grocery deliveries
• Baby safety gates
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• Delivered food - securely covered
• Security alarm
• Mobile app for room service
• Television in common areas
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Water park access (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Private picnics
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Swimming nearby

Rooms Available

• One-Bedroom Apartment

  This spacious, open plan apartment features an private bathroom and a fully equipped kitchen with stainless steel appliances. It also includes a lounge, dining area, laundry facilities and a balcony. Free WiFi and late check out at 11:00 are included. Please note that there is no capacity for additional guests.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Salt water pool
  • Pool towels
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key access
  • Key card access

• Two-Bedroom Apartment

  This individually-styled spacious apartment features large bedrooms, a fully equipped kitchen, a separate dining and lounge area and laundry facilities. It also includes an outdoor balcony area. Please note that there is no capacity for additional guests.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Salt water pool
  • Pool towels
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key access
  • Key card access

• Three-Bedroom Apartment

  This spacious apartment features large bedrooms, a fully equipped kitchen, separate dining and lounge area and laundry facilities. It also includes a private balcony. Each apartment is individually styled. Free WiFi and late checkout of 11:00 are included. Please note that the price is based on 5 guests. Maximum occupancy is 6 (see Hotel Policies).

  Max Occupancy: 6 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Salt water pool
  • Pool towels
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key access
  • Key card access

Guest Reviews

• Suhaila (10/5): -
• Alexandra (10/5): - Location Third room a bit small
• Anna (8/5): - Great location, lovely view of the river.
• Christy (10/5): Great stay !! And lovely reception staff Andrea !! Very lovely 🥰 kind regards: Christy & Linton 🥰 - Loved the apartments 😍
• Selena (9/5): -
• Christina (8/5): - The pool and surrounding gardens were lovely. Carpet so old and hard on feet..needs updateing.
• sarah (10/5): -
• Alicia (7/5): fair - Good area would have been good to have start packs for kitchen eg tea/coffee salt peppers etc most units i have stayed in are supplying this now days
• Candice (10/5): Well priced, spacious and clean apartment - Spacious 3 bedroom apartment, lovely decor and the view was so nice! Nothing
• Margaret (9/5): Great time - Well set up. Clean, quiet and convenient to everything in Mackay Nothing
• Colin (8/5): - Staff were exceptionally lovely
• Clinton (10/5): -
• Loreta (9/5): -
• Chantelle Crane (8/5): -
• Danielle Campos (9/5): -
• Susan (7/5): Position of unit was central to where we needed to go - Location. Aircon in 3rd bedroom not working. Neither did fan work properly
• Marie (8/5): -
• Michelle (9/5): Fantastic location. Very clean spacious apartments. Lovely friendly staff. - The location was fantastic. Right in the heart of Mackay, next to all the shopping and restaurant's. Nothing it was great.
• Gray (8/5): Refreshing - Location & view I have know complaints
• Trisha (10/5): -
• Sera (7/5): -
• James (9/5): -
• Sophie (8/5): -
• Jason (9/5): cool place to stay - Great place to stay location
• Antony (8/5): -
• Lane (10/5): -
• Commins (9/5): Convenient - Very helpful friendly staff. Was able to check in early. Great location near city and large shopping centre. Bed was a little hard.
• Thomas (10/5): -
• Louttit (10/5): -
• Mark (5/5): -
• Lisa (10/5): -
• Brett (5/5): Rude staff rooms not clean lots of dust - Wasn't offerd Na
• Julie (9/5): Very comfortable - Well presented & convenient to all amenities It was all great
• Fiona (6/5): Pleasant but expensive. - The property was in a great location for our needs The price we paid for the property, we expected all the facilities to be functional. This unfortunately wasn’t the case with the bath in the main ensuite bathroom. The tap only dribbled out water at best and then fell off in my hands when turning it off. The fittings inside the tap itself were very brittle and worn out. The staff at reception were fantastic about this issue when I mentioned it at check out. The lady mentioned at on cleaning the units with baths, the cleaners “fill them up”. Im not sure this could have been the case with this bath.
• Dale (9/5): -
• Terence (Terry) (7/5): -
• Brenda (5/5): Staff 100% feel this needs an update . - Not far from a few restaurants. The shower was terrible,no power ,running cold .air con dripping .
• Heidi (8/5): - Location & views
• Robert (7/5): -
• Andrew (7/5): -
• Yoshiko (9/5): -
• Jean (8/5): - Location
• Benjamin (8/5): -
• Corry (5/5): Very average accomodation for the price. - The location is great but I was glad we only had one night booked. The room was pretty underwhelming to be honest. The balcony was not as pictured in the advertisement. The beds were not comfortable. The location is great but I was glad we only had one night booked.
• Casey (10/5): -
• TONY (9/5): -
• Jessica (10/5): We'll be back! - Location was central to everything! From the moment we walked in we were blown away with the look and feel of the apartment. Everything we could have possibly wanted was close at hand. From start to finish it was a seamless stay with Lanai- will 100% be back on our next visit to Mackay. I have nothing that I found negative with this accommodation
• Breanna (6/5): -
• Keryn Claire (10/5): -
• nikki (10/5): -
• Marie (8/5): -
• Andrew (10/5): -
• Kylee (7/5): Great will definitely stay again - Location was amazing the staff was so welcoming The veiw was perfect Walking to shops restaurants and water park for kids Apartments was very roomie for a family of 5 definitely good for larger families too WIFI was fantastic The apartment needs some TLC and could be a little clearer, dishwasher didn't work very well No dooners on the beds just sheets More bedding needed to be available
• William (10/5): -
• Jenna (10/5): - Local and easy to get to town and canelands
• Amanda (8/5): Staff most attentive to our needs and request, thankyou. We would stay again for convenience of location. - Location was excellent. Quiet and peaceful stay. The floors need to be washed properly. Please give the bathroom a thorough scrub.
• Mckeown (10/5): - Great communication and facilities
• JEROME (7/5): Pas mauvais mais je ne pense pas y retourner si l’occasion se présente. - La rapidité du check-in et la gentillesse du personnel. Les restaurants juste en bas. La luminosité le matin dans les chambres, les coursives à côté des chambres.
• Gray (10/5): -
• Sirayah (9/5): -
• Rhylie (5/5): Good having two bedrooms with kids, en-suite bath was a treat but location wise away from restaurants - Good location for kids next to the water park but not a lot of restaurants etc nearby for kids. Smelt clean- domestos smelling, tiny micro ants in kitchen on arrival.
• Deenu (8/5): Excellent - Convenience Lock system
• NellBell81 (9/5): -
• Sutton (9/5): -
• Andrea (8/5): -
• Onisimo (10/5): Awesome&sweet - Location and cleanliness
• Stuart (8/5): -
• Angela (10/5): - Great location, view and apartment roomy and lovely
• Sarah (6/5): - The reception staff were friendly and exceptionally responsive. The washing machine flooded the apartment. Rather than providing us with a new room we were given a key to use a washing machine in a different apartment.
• Sandra Lynn (9/5): Convenient location and comfortable - Lovely View and very comfortable with great location
• jermaine (10/5): -
• Stephanie (10/5): -
• Paul (9/5): - Great location, quality apartment with good parking facilities
• Carol (5/5): Good location, but would not stay there again. - The location was good, the kitchen/dining/lounge area was spacious. The main bedroom and bathroom were spacious and pleasant to use. The bed was comfy. The main room was dark, very little window access. Very poor views from the windows. The receptionist greeted us by saying we had a lovely view of the river. The other 3 apartments on our floor had a great view of the river, however due to the different angle of ours, we only had a sliver of a view of the river. There was also a wooden shade barrier on our balcony that was in the middle of our view and wouldn’t move. There was no PowerPoint in our bathroom, and the bedside lamp cord would not reach the PowerPoint behind the bed. The pool was a rectangle in a concrete slab, with no character or warmth. Pool was not heated. The lagoon pool was close thank goodness, and it was really lovely. After staying in 5 different apartments from Cairns to Mackay, this was the worst and the most expensive.
• Codi (8/5): -
• Maria (8/5): -
• Vicki (9/5): - Shared bathroom too small otherwise everything else good
• Kerri (10/5): Great and convenient - Clean and quiet would definitely stay again, comfortable couch large rooms great location enjoyed it The shower heads I had to hold mine as it just didn’t work , I couldn’t wash my hair as I had to hold hose , I think the bedrooms need curtains sun block out was very light and didn’t cover full windows so was up super early due to light in room
• Mark (10/5): Suited our needs perfectly for the project we were in town for. Highly recommend. -
• Ammie (8/5): -
• KIM (10/5): -
• Adrian (7/5): -
• Gavin (10/5): - Excellent.
• Viero (10/5): -
• Rachel (9/5): -
• masoi (8/5): -
• Nigel (8/5): - A good stay very convenient.
• Kathleen (10/5): - We loved our stay. Will always stay again. Close to everything you need. All within walking distance.
• Ross William (8/5): - Pros- close to shopping and eateries. Well equipped kitchen. Reception lady was lovely! cons- outdated furniture and doors where hard to open and close. Hot water system in room was super loud.
• Louisa (9/5): -
• Jessica (10/5): -
• DENISE (7/5): -
• Marlie (10/5): Apartment is stylish, well equipped and staff very friendly - The property was very clean, neat and tidy. Situation walking distance from shopping, restaurants and park. Nothing
• Ellen (8/5): -
• Lynette (9/5): Loved the apartment and convenience, we were very happy with our stay. - The location was excellent , close to shops, entertainment and restaurants. We didn’t have any young children with us or visiting, however I would be a little concerned if they would venture out onto balcony with the height of the chairs on the balcony . While the chairs are heavy and difficult to move if you were little if an adult moved them up to the edge of the glass balcony and a child climbed up it could be dangerous.
• Tatiana (9/5): Agréable et confortable - Très spacieux, lumineux et bien équipé. Bruyant au petit matin.
• Meghan (9/5): - Lots of space and great views.
• Darren (7/5): Good -
• Aroon (7/5): Good -
• Anne (10/5): Exceptional -

Photos