Toronto Escape - The Ruby Pink Suite

Location: 37 Grosvenor Street, Toronto, Ontario, M5S 3K6, Toronto, CA

Star Rating: 3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 09:00 PM

Check-out: 11:00 AM

Instructions: There is no front desk at this property. The check-in location differs from the property location. Check-in location: [22 Capreol Court (ground level)]. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.

Amenities & Facilities

• Fitness facilities
• Express check-out
• Free WiFi
• Express check-in/check-out
• Elevator
• Fitness facilities
• Express check-out
• Smoke-free property
• Express check-in
• Rooftop terrace

Rooms Available

• Condo, 1 Bedroom (Ruby Red Suite )

  1 Queen Bed OR 1 Double Sofa Bed

  Features a private balcony

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi

  Entertainment - LCD television with cable channels

  Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware

  Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)

  Practical - Sofa bed and washer/dryer; cribs (surcharge) available on request

  Comfort - Air conditioning

  Need to Know - No housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Sofa bed
  • Separate dining area
  • Free WiFi
  • Separate living room
  • No housekeeping

• Condo, 1 Bedroom (Ruby Red or Ruby Pink Suite)

  1 Queen Bed OR 1 Double Sofa Bed

  635-sq-foot individually decorated room with a balcony

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi

  Entertainment - 37-inch LCD TV with cable channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)

  Practical - Sofa bed, washer/dryer, and iron/ironing board; cribs (surcharge) available on request

  Comfort - Air conditioning

  Need to Know - No housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Stovetop
  • Sofa bed
  • Separate dining area
  • Free WiFi
  • Separate living room
  • No housekeeping

Guest Reviews

• james (6/5): Good location - This condo located in the college station, easy to UT, good location. The room is ok, floor has lots of scraps, other is good.
• Nicole (4/5): Confusing check-in process - I found the check-in process stressful. This is a regular apartment building. The guards had never heard of the hotel/room when I arrived. On the day of travel, I received two emails saying I should pay a $126 cleaning fee by credit card and give my credit card information for a $500 hold before they would send me the location to pick up the keys. I was already at the property and hadn’t realized the key location was elsewhere. The request for credit card information made me uncomfortable as I couldn't verify the existence of the room. These two charges were mentioned in the fine print after booking with Expedia, so I strongly suggest reading ALL the fine print so you don't have a similar experience. Due to the late hour (9 pm) no one answered at the property's phone and Expedia's employees noted they could not assist as their computers were undergoing maintenance for an hour and a half. It was eventually resolved by e-mail/ messenger after about 1 hour 20 minutes, but was stressful given the late hour and cold weather.
• Nicole (6/5): Make sure you read the fine print - A lot of confusion for checking in. Make sure you read the fine print from Expedia. On the day of check-in you will receive two messages, one for cleaning fee and the other for a $500 safety deposit. The messages will say you have to give credit card info online in order to find out where to pick up the keys (which are not at the address listed). The security guards at the building had never heard of the room and urged me not to give credit card info as it looked like a scam. I called Expedia and the property, but as my plane landed late at night, I couldn't get a hold of the property and Expedia told me they couldn't do anything as their computers were down for the next 1.5 hours. I spent over 1.5 hours (e-mailing, messaging, on hold) trying to figure this out, worrying that I wouldn't have a room that night. It eventually worked out, but was quite stressful. Unfortunately, despite the $117 cleaning fee, the cleaner had not vacuumed large dust bunnies from the corner of the bedroom as well as behind the TV console and beside the fridge. There were some stains on the couch as well. I think they should at minimum provide hand soap in the bathroom. (I bought one and left it there). That said, the location was convenient and the price reasonable.

Photos