Hepburn Spa Retreat

Location: 20 Mineral Springs Crescent, Hepburn Springs, au

Star Rating: 5 Stars

Property Type: Villas

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• Express check-in/check-out
• Massage services
• Hammam
• Non-smoking throughout
• Heated pool
• Public Bath
• Salt-water pool
• Coffee Shop on site
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Golfing on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Pool waterfall
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby

Rooms Available

• King Retreat Villa

  1 King Bed

  646-sq-foot individually decorated room with a balcony

  
  

  Layout - Bedroom, living room, and sitting area

  Relax - Indoor private hot tub and fireplace

  Internet - Free WiFi 25+ Mbps

  Entertainment - 32-inch flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers

  Practical - Desk and dining table

  Comfort - Air conditioning and heating

  Need to Know - No housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Fireplace
  • Electric kettle
  • Stovetop
  • Toaster
  • Dining table
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Free WiFi
  • Private spa tub
  • Bedsheets provided
  • No housekeeping
  • Freezer

• Wellness Villa (King Or Twin)

  This villa features a spa bath and a fireplace. Boasting a private entrance, this air-conditioned villa features 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a terrace with a quiet street view, this villa also features soundproof walls and a flat-screen TV with satellite channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher

• Retreat Villa (King Or Twin)

  Featuring bushland views from your private balcony, these rooms feature beautiful modern interiors, and a luxurious relaxing spa bath. The air-conditioned rooms have a fireplace for the colder months and feature an open-plan design with spacious dining and living areas. It has a satellite flat-screen TV and DVD player. There is a kitchenette with a dishwasher, fridge and toaster. The balcony has outdoor furniture, perfect for relaxing on while you enjoy the views. Please note that twin bedding option is available. To request your preferred bedding configuration, please use the special request box when booking or contact the property using the contact details found on the booking confirmation.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher

• Wellness Villa

  This villa's special features are the spa bath and the fireplace. Featuring a private entrance, this air-conditioned villa comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a terrace with a quiet street view, this villa also provides soundproof walls and a flat-screen TV with satellite channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher

• Retreat Villa

  Featuring bushland views from your private balcony, these rooms feature beautiful modern interiors, and a luxurious relaxing spa bath. The air-conditioned rooms have a fireplace for the colder months and feature an open-plan design with spacious dining and living areas. It has a satellite flat-screen TV and DVD player. There is a kitchenette with a dishwasher, fridge and toaster. The balcony has outdoor furniture, perfect for relaxing on while you enjoy the views.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Burza (10/5): Exceptional -
• Nidhi (10/5): Exceptional -
• Dean (2/5): Disappointed as it was for our 30th wedding anniversary - Dirty and unkept
• Kaylene (9/5): Amazing location and room - Great location. Amazing layout of rooms and the soundproof is great to know as there was a unit above us.
• Paulette (6/5): Pleasant - Location, ambience Curtains were not properly hung. The heater kept coming on, it was a 36 degree day, hotter in the room. Entry to the room looks aged a bit run down looking. The hotsprings was closed for repairs.
• Jye (7/5): Good -
• Eryan (10/5): - Very lovely and well set up room. Tranquill. Local complimentary products on arrival. Lovely surrounds.
• Martin (9/5): Superb -
• Sallie (6/5): Lovely surroundings but not quite up to e petitions - The surroundings were nice & thr bed was so so comfortable Not as nice as shown No privacy at all in bathroom Terrible parking facilities
• Melissa (10/5): Exceptional - The accommodation looked luxurious and was very cosy. The fireplace added an extra touch and was the perfect ambiance to have a romantic night in, surrounded by the gorgoeus trees in Hepburn Springs. There was an issue with the door locking; even when we waited a minute for the door to lock, we could still open it without entering the code.
• Raelene (2/5): - Unfortunately this venue did not deliver. Cleanliness… pubic hairs in toilet area, kitchen tampon packet on floor, couch cover dirty from other people’s oils, bath not sanitised, personal products in bath (left over jars of facial mask and body scrub from previous users). Fireplace didn’t work, broken curtains and venetians. No real compendium, connections for AV didn’t work properly, overhead light fittings dirty. Support information focuses on what you can’t do! Not enough support by staff, you can’t get anyone after hours nor do they call you back, labyrinth of phone diversions not necessarily addressing your enquiry. Not customer focused especially for what you pay, I’m still waiting for information about my spa booking….which didn’t happen. No extra pillows, blankets, throw in disrepair. People parking in the wrong spots because of conflicting and poor signage. Welcome box not so enviromentaly conscious, dairy yoghurt event though we were encouraged to select an alternative milk supply. We are regular travelers, this venue over promised and under delivered. Truly disappointed! The saving grace was we were in unit 1 and didn’t have to hike up 3 flights of stairs, so earlier on during booking the access request was considered. We overlooked other venues thinking we were going to have an exceptional stay for both our anniversary and my husband’s birthday. Going to Bellinzona next weekend!
• Corey (6/5): Pleasant -
• James (10/5): - Nice very relaxing accommodation
• Brad (10/5): Exceptional -
• Rohan (9/5): Perfect relaxing mini getaway! - Location is fantastic to access the spa treatments
• Carolyn (8/5): Beautiful - Beautiful location, a close walk to the Hepburn Bathhouse. Self contained cabin with everything you could need for a comfortable stay. Great gas log heater which was very nice in winter. Lovely breakfast pack. Great place to spend some quiet time. Very open bathroom, no privacy in shower. Staying with my sister, so it was a bit awkward, would be ok for a couple. Venue called me after booking made and tried to charge extra $45 for twin bed configuration. I didn't end up having to pay this after a discussion, but this is something venue needs to sort with Booking.com if they want to charge this.
• Rod (9/5): Superb -
• Richard (8/5): Very good -
• Mohamed (10/5): its was really nice I like the place - the view Price should the pool and spa I have to pay extra for the pool and tawels
• J (10/5): Very nice property. Good facilities and location. - Overall very nice property. Bottom floor with no garden/bush view. Could only look out on to driveway and other buildings.
• Marcela (8/5): Very good -
• Andrew (10/5): Exceptional -
• Dafney (9/5): Superb - Very clean and comfortable accommodation The only thing that I can pick on is that you need to provide more coffee in the room, there was only enough for one coffee per person for our 2 night stay.
• Kavindu (8/5): Very good -
• Cesar (9/5): Superb -
• Valerie (10/5): Exceptional -
• Sophie (8/5): - Lovely staff. Quiet and warm.
• James (9/5): Superb -
• Gary (8/5): Very good -
• Luke (4/5): Not the best value for money however if everything worked as promised it would be amazing - Lovely room. If the facilities were working properly and the property included what was listed on the website. The WiFi did not work out whole stay and with no reception I was not able to communicate to anyone. and the fireplace was broken which was not mentioned to us till I asked. Quite disappointing.
• Scott (7/5): Good -
• Barry (9/5): Very comfortable with the aircon on upon arrival. Nice and clean. - Parking was a little tight for large vehicles.
• Damian (8/5): - The couch look like it’s had a life but beside that not bad
• Corinna (6/5): - Great location, good sized room with a kitchenette which is convenient. It wasn’t what we were expecting; I wouldn’t describe it as luxury. The place could use a few updates: there were stains on the couch, the fireplace didn’t work, the audio system wasn’t usable without a cable which wasn’t present. There were no amenities for the spa which was a shame as it’s a good way to entice people to buy more products - it could be for purchase, give people the option! The bath was difficult to get in and out of and needed a step in as the sides were so high. The blackout curtains aren’t full blackout and a lot of light streams through from the night lights outside and in the morning. If you stay in one of the ground floor villas, be aware that you can hear those at the top walking up and down. I wouldn’t stay here again at that cost, it just wasn’t value for money. Much like staying in an Airbnb but no extra little touches that make a stay memorable.
• Chelsey (2/5): - The price for the room should include access to pool shouldn't have to pay $58 each for an hour and half visit. Not many staff. Very loud neighbours thumping above us all night.
• Benjamin (7/5): The stay was ok but hoped it might have been better - The lay out and The shower The spa wasn’t clean and didn’t heat up properly and the bed was two single beds
• Rmah (8/5): Very good -
• Arina (5/5): Spa the highlight of the trip Hepburn Spring closed all private area for renovations but had put nothing on website. Chl - Location , welcome pack and spa were great!! However the towels you only got once on arrival. The only drawback is that thaw whole experience was the huge spa in the room but we had to use dirty towels. When I attempted to contact the manager they were unavailable. I called Hepburn Springs who put in a request but no clean towels for 3 days. Granted it was New Year, but more should have been provided in our room.
• Rusell (10/5): Exceptional -
• Tatenda (10/5): Wished I’d booked for longer - Beautiful place Absolutely nothing
• Lee (9/5): Superb -
• John (10/5): Totally enjoyed the spa bath after a long day touring and restaurants - Loved the complimentary sourdough bred and jam.
• Angela (10/5): - It was secluded and close to spa
• Elisabeth (8/5): - There was reception in the resort, you had to go to the Spa Mineral side, and then no information about how to contact anyone for after hours assistance. Housekeeping items were low. No steak knives, no tissues, lights above beds hanging a bit loosely. Needs some maintenance. Not walkable to anywhere except the mineral spa pool.
• Khandaker (10/5): Exceptional -
• Lisa (7/5): Good - Location, easy contact with reception/staff, decor Couldn't get spa bath to run hot water (followed symbols on the bath and looked up villa guide - instructions/troubke shooting not provided) TV required an on/off restart which included unmounting it from the wall (after calling reception) No bathroom amenities provided - toothbrush, paste, hair tie/cap, empty tissue boxes Was not told how to book a villa with a balcony or that our villa was co-located with one above us - info not provided at time of booking or afterwards.
• Suzanna (2/5): Prefer not to say - The location. The room seem a little dirty and the toaster etc seem dirty as well we were disappointed
• Lynda (10/5): - What a lovely place to stay so peaceful and quiet very close to the bathing house and a easy drive to Daylesford, plenty of places to eat and some nice walks too.
• Carol (5/5): Passable - Lovely styling inside the unit. Gorgeous heating and very relaxing vibe. Folder with attractions and eating options, info on spa/ massage treatments - this could have been provided on booking or booking in on arrival. The option to have grazing platter delivered for a fee would have been nice, especially with later bookings. The tiles around the spa bath are cracking and moving in unit 9 which may become a safety issue. For $400 a night I expected no issues.
• Kristy (8/5): Very good -
• Leonidas (10/5): - What a treat. This retreat has everything you need for a truly restful and relaxing stay. The enormous jetted tub, gas fireplace and cosy yet clean and minimalist furnishings made for a heavenly few days.
• Lill (10/5): - The retreat was perfect. It had everything we needed for a lovely get away, even a welcome basket which was greatly appreciated and walking distance to the mineral springs. Would highly recommend !!!!
• Viviana (10/5): - I loved the tranquility of the area. The room was very space ,luxurious and extremely well appointed. I would definitely recommend it for a couple and I would come back.
• Maria (10/5): Exceptional -
• James (10/5): Exceptional -
• Taylah (10/5): Exceptional - clean, beautiful atmosphere tripping hazard and parking. people kept constantly parking in our parking spot
• Jovanovski (10/5): Excellent -
• Barry (10/5): Exceptional -
• Jenny (6/5): Rating 3 stars - Location Room was in bad smell. Bed liner and pillowcases were not washed and bad smell.
• Glynn (9/5): Superb -
• Chanel (8/5): Very good -
• Ghazaleh (1/5): Bad -
• Josh (10/5): Excellent. Very cosy and romantic - Everything was exceptional The bath tap was broken and difficult to use
• Karina (5/5): it was comfortable but definitely not 5 star. maybe 4. those things need to improve to hold its rating. - the fire place was lovely, loved having a kitchen, nice plates, clean. the bed was comfortable. great view as we were on top. I had to ask for the bath to be cleaned, it wasn’t done. the bathroom is tired, the white vanity is covered in stains from wear over the years. disappointed we had to clean the bath so our little one could use it on arrival. there is what looks like bird poo on top of the black curtains or dust/mildew which is horrible. it need a major spring clean. the fridge has a huge don’t in it. also some people would smoke in their balcony, the smell came in. and there was a party of some kind one night. there should be rules applied to these for noise and smoking. we stayed 3 nights and it would be nice if there was coffee/dishwasher cleaner/garbage bags for 3 nights not one night stay.
• Anonymous (9/5): Superb -
• Olli (8/5): Nice room,more info on how to operate the electronic appliance. The sink in the bathroom was blocked - spa and elevated room couch in the lounge room.very uncomfortable
• Jodie (10/5): Exceptional -
• Tan (10/5): Exceptional -
• Soo (10/5): Exceptional -
• Jennifer (9/5): Superb -
• Fiera (9/5): worth the $ , would definitely stay again - all great. we had a gift box waiting for us. kitchen, plenty of towels, robes and slippers. great gas fire that kept the place warm. loved the hand and body wash, large spa, double shower, comfort all around
• Katherine (9/5): relaxing and just what we needed - My husband and I just loved this place! it was so relaxing and just what we needed. We loved the spa bath, the cute welcome pack, fireplace and even the music system. The attention to detail was so lovely- relaxing sleep pillow spray. All the cute little touches made it special. The only thing we could fault about our stay (because everything was absolutely amazing!) was the heater noise we could hear on the roof. It sounded like a vacuum cleaner in the middle of the night until we realised it was the fan from the fireplace & switched off the heater, then the noise stopped. As soon as we told the staff the next day they said they would service it and get it fixed, should be good for our next visit :)
• Anonymous (8/5): Very good -
• Paul (10/5): Exceptional -
• Richard (10/5): Exceptional -
• Jacob (8/5): Very good -
• Leslie (10/5): - Loved the retreat, awesome spa, super comfy king bed and lovely warm fire. Will definitely return. Thank you
• Clarissa (10/5): gorgeous relaxing retreat - beautiful grounds and close to walking trail check in 3pm sadly
• Alice (10/5): - The villa was lovely, and located very close to all of the sights that my partner and I were there to enjoy. The only downside was that despite the welcome book stating there was access to Foxtel, there didn't appear to be a remote available for this purpose. There also was no aerial connected to the TV in the bed area. We had a somewhat uncomfortable experience with the amount of flies that gained access to the villa, however were very grateful for the can of Raid included with the room. Overall we had a lovely weekend and would be happy to stay here again.
• Josh (10/5): I was absolutely lush and fantastic and we loved it. - Absolutely everything I found the price to be a bit steep and i wish there was more information in the room including prices ect for the day spa that they have over the road. Needed bigger robes and bigger slippers.
• Sanja (2/5): Very poor -
• Steven (1/5): Pathetic lack of communication from booking.com -
• Travis (9/5): Superb -
• Andy (7/5): Good -
• Jonathan (10/5): Exceptional -
• Karoline (7/5): disappointing for price - location was fabulous and close to everything. underwhelming for the price. floor plan is very strange with bedroom and bathroom being elevated next to sunken lounge which made toilet trips at night precarious and easily to fall. bathroom and spa tiles extremely slippery when wet and having spa elevated with tiled steps could be dangerous. complimentary soaps and shampoos also not mini but instead re useable by the hotel which with a recent pandemic is unhygienic but also all bottles were almost empty not having been refilled inmoreperarion for new guests, complimentary milk in fridge also past use by date. overall the property is lovely but it’s the little things that finish it off and with too many little things having been missed it did take away from the experience as a whole unfortunately
• Neil (10/5): - Great position opposite the baths. Perfect for a romantic getaway - spa, wood /gas fire place. Cheers.
• Jessica (8/5): Very good -
• Allison (7/5): The staff put me into their sister property at no extra cost. - I requested a quiet room away at the back of the property on my booking and got one at the front exposed to the main road. If I wanted privacy, I would have to shut the curtains which were black. I just felt unsafe with no privacy.
• Sabina (6/5): enjoyable but maybe try another location next time. - great location. lovely apartment. tv in bedroom didn’t work. directions to property by desk staff poor. the ‘herd of elephants’ in the apartment above kept us awake most of the night. apartment was not serviced on the two night stay.
• Jackie (9/5): Superb -
• Gigi (9/5): Superb -
• Jessica (9/5): Superb -
• Vicky (9/5): Superb - Peaceful relaxing comfort Nothing
• Kiyomi (10/5): Exceptional -
• Judith (7/5): Good - Kitchen was too sparsely equipped
• Michael (10/5): Exceptional -
• Tanya (8/5): Very good - Lovely location and we loved the large spa bath
• Sandi (7/5): Relaxing stay in tranquil location, spacious villa with comfy beds. - This spacious property was in a quiet leafy location, bed was comfy, gas fire was warming on chilly evenings and welcome basket was a lovely surprise. Friendly, efficient staff, spacious vill There wasn't enough storage/wardrobe space in the villa ... drawers were filled with extra mattress protector, doona etc which we removed and had to use the spa as storage. The first time we used the dishwasher, the contents came out filthy. We realised that one of the baskets had been mis-placed and was blocking the arm from spinning. This was rectified without difficulty. We thought that a bbq in the facility would have been an added touch and were disappointed that there were no guest laundry facilities on site, which would have been handy as we were staying four nights!
• Katherine (9/5): Superb -

Photos