Sortis Hotel, Spa & Casino, Autograph Collection

Name: Sortis Hotel, Spa & Casino, Autograph Collection
Address: Obarrio calle 56 y 57, Panama City, pa

Location: Obarrio calle 56 y 57, Panama City, pa

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Stay in Central Panama City

Outdoor Pool and Casino: Enjoy a refreshing dip in the outdoor pool or try your luck at the on-site casino for a thrilling evening.

Spa and Fitness Centre: Relax and rejuvenate at the spa or stay active at the fitness centre, ensuring a well-rounded experience during your stay.

Convenient Location: With Plaza Obarrio Shopping Centre nearby and the seafront just a short distance away, you'll have easy access to entertainment and shopping options.

Experience the best of Panama City at Sortis Hotel Autograph Collection. Book now for a memorable stay!

Important Information

Please note that there is a valet parking fee of USD 3 per use.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Sauna
Massage services
Packed lunches
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
Grocery deliveries
Wheelchair accessible
Kid meals
Evening entertainment
Lower bathroom sink
Coffee Shop on site
Spa/wellness center services
Beauty Services
Manicure
Pedicure
Personal trainer
Visual aids: Braille
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Key access
Food delivered to guest room
CCTV outside property
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Broadcast Live sport events
Happy hour
Bingo
ATM/banking
Shopping on site
Television in common areas
Nightclub
Front desk (limited hours)
Express check-in
Billiards or pool table
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Concerts/live shows
Wine release events
Reception hall
Exercise/lap pool
Secured parking
Garage
Casino nearby
Health or beauty spa nearby
Swimming nearby
Hosted evening meal (reserve)
Electric bicycle charging station
Vegetarian menu options available
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Deluxe Room, 1 Double Bed, City View

1 Double Bed
474-sq-foot room with city views

Internet - Free WiFi and wired internet access
Entertainment - 46-inch LCD TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Window screens
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
Two-Bedroom Apartment with City View

Providing free toiletries, this apartment includes a private bathroom with a bath, a shower and a hairdryer. The well-fitted kitchenette features a refrigerator, kitchenware and a microwave. The spacious air-conditioned apartment provides a flat-screen TV with cable channels, soundproof walls, a seating area, a dining area as well as pool views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Wardrobe or closet
- Cleaning products
- Additional bathroom
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Loft Studio with City View

Offering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as pool views.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Additional toilet
- Sofa
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Deluxe 2 Double City View, Guest room, 2 Queen, City view

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Deluxe 1 King City View, Guest room, 1 King, City view

Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Deluxe 2 Double Beds, Guest room, 2 Double

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Deluxe Room 1 King Bed

Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as pool views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
One-Bedroom Suite with City View

The spacious suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as pool views. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Additional toilet
- Sofa
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Two-Bedroom Suite with City View

Featuring free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. A kitchenette fitted with a refrigerator, kitchenware and a microwave is available for cooking and storing food. The spacious air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a seating area, a dining area as well as pool views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Additional toilet
- Sofa
- Alarm clock
- Dining area
- Wardrobe or closet
- Cleaning products
- Additional bathroom
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access

Guest Reviews

Garcia (10/5): - Todo, la habitación estaba excelente y limpia. Todo perfecto! Nada que agregar porque todo estaba excelente.
Jesus (5/5): -
Blanca lourdes (10/5): Excelente - Excelente Nada
Blanca lourdes (10/5): Excelente - Excelente Todo bien
Londoño (10/5): -
Jeff (7/5): -
Luciano (8/5): Insgesamt waren wir zufrieden. Wenn Sie jedoch für diesen Preis ein erstklassiges 5-Sterne-Hotel auf dem Niveau von Häus - Sehr geräumiges Zimmer mit grossem Bad und bequemen Betten. Meiner Meinung nach die beste Poolanlage in der Umgebung, auch der Gym Bereich war sehr gut ausgestattet und sauber. Zentrale Lage und ein gutes Preis-Leistungs-Verhältnis. Das Frühstück entspricht eher dem Standard eines 3-Sterne-Hotels und weniger dem eines 5-Sterne Hotels. Das Zimmer war grundsätzlich sauber, allerdings hätte der Boden gründlicher gereinigt werden können und die Vorhänge waren verschmutzt. Insgesamt waren wir dennoch zufrieden, da vergleichbare 4- bis 5-Sterne-Hotels mit ähnlicher Ausstattung und Lage deutlich teurer waren.
jacquelinemP8793GL (10/5): Clean and comfortable - Stayed here during a stem cell operation. Everyone was so accommodating and friendly. Would stay again. Rooms were clean and roomy. Restaurants were great especially the one with breakfast included. Evenings it offers a variety of options. Louis was so helpful and friendly even though I wasn’t myself after surgery. He went out of his way to make sure I was comfortable.
Q6773ATleap (10/5): Relaxing massage! - I had a Swedish massage with Diana. She was very warm and welcoming and took her time to work on some tension I had in my upper back. I felt very relaxed at the end of the massage!
962rebeccaz (10/5): 1000%%% recommended - Diana and Noeli were the best! The experience front start to finish was amazing. The attention to detail, kindness and professionalism was top notch. 100% recommend!!!
natishac2021 (10/5): Birthday Fun - My 3rd trip to Panama and stay at Sortis Hotel, Spa and Resort. Hotel is centrally located, doesn't take much time to get anywhere. Hotel offers plenty of restaurants and things to do. I always look for Ivan. He makes sure that no stone is unturned. He created a small birthday celebration for me during cocktail hour. It was so sweet.
AleAzofeifa (2/5): Disappointing Stay: Poor Service and Unmet Standards at Sortis, Panama City - I had a disappointing experience at The Sortis, Autograph Collection, Panama City. On arrival, they used stapled cardboard as a key holder, which cut my finger. The room’s toilet leaked from the base—unpleasant from the start. At the restaurant, my medium-done steak arrived cold. The waitress suggested, “I can warm it up”—as if microwaving a steak was a solution! I refused. They brought another steak, but it was overdone. The next day, they fixed the toilet and offered a plate of fruit. Yet despite entering my room, they didn’t clean it, make the bed, or replace the water. I couldn’t even make a cup of tea afterward. Despite the staff’s offers to assist, the service consistently failed to meet basic expectations. Honestly, even a Courtyard would feel like five stars compared to this experience.
Ramon (10/5): -
malexis1920 (10/5): Panama owes me nothing 🇵🇦 - Where do I start? I just want to take a moment to recognize the amazing concierge team for their outstanding service. From start to finish, we had absolutely no issues. Everything was handled smoothly and professionally. They were always quick to respond, provided the best options, and truly never disappointed. What stood out the most was how friendly and attentive everyone was. Even when off duty, Ivan still checked in to make sure we had everything we needed, that level of care is rare and deeply appreciated. A special thank you to Ivan, Carolina, and Kritza for delivering top-tier service. Ivan, in particular, went above and beyond. He’s truly the best! Thank you all for making our experience so enjoyable and stress-free. Lastly, they accommodate big groups. We had a group of 16 people and they accommodated us so well.
H8699YAdavidv (10/5): Amazing - Highly recommend to go every Friday to their all you can eat seafood buffet at their restaurant La Brasserie. Amazing ambient, attention to detail and excellent service. The buffet offers a complete variety of options from seafood, meats, salads and desserts. Edgardo and Jason were extremely professional and demonstrated great hospitality service making the experience more appealing and enjoyable, always checking up on any needs or concerns their guests had. Thank you and certainly will be returning.
Gladwin (9/5): -
Kimberley (10/5): My stay at Sortis was exceptional, my suite was beautiful, spacious and comfortable. The hotel property is very uniquel - The property was beautiful, clean and welcoming! There was nothing I did not like.
384tinyr (8/5): Cool Spot - Massage was okay overall. She did not target the areas I requested. But very hospitable and kind people ! Thank you Betsy
Gregg (10/5): -
Jozo (10/5): -
Tiara (6/5): Central location and clean facilities. - Staff were great. Facilities seemed clean. Spa/pool were amazing. The room service gave tummy illness. It was awful and flavorless. The guests there for the casino were a bit rowdy.
338careenm (10/5): Nice workers they are helpful and nice. - Carolina was very helpful and Gustavo and Lewis, we love them.
625tiarac (10/5): Best Masseuse, Betzy! - Had the BEST massages with Betzy! Had both a Swedish and Deep Tissue massage and they were WONDERFUL. Betzy is truly a professional and I look forward to returning for her services. 🙏🏾
Escape21636818142 (10/5): Thumbs up for Sortis Panama City! - This hotel is the place to stay in Panama City, Panama. From Lyann at check in who was super warm, welcoming and hospitable......to Ivan who booked us several dinner recommendations, massages and a tour to the beach. This hotel has a lot to offer and a great staff. We will definitely return on our next trip to Panama.
william (10/5): -
A6052WDmilenab (10/5): Betzy - Great massage and attention, the place is clean
Dr. Jairo (10/5): -
Ken (8/5): - Cleaning staff inconsistent.
Tom (9/5): -
jahvels2026 (10/5): Best massage - I went alone. It was very calm and welcoming. The staff is very friendly and easy to communicate with. They treat you very well. Ask for Betsy she's top tier. Hands very soft
De león (10/5): -
Jaime (8/5): - Casino, restaurantes, piscina Limpieza de las habitaciones muy mejorable
chadbB9773IJ (10/5): Look forward to breakfast with Viviana every day. - Excellent service, very polite!
Yanisleidis (10/5): -
ebedeeb (10/5): Pool, location, staff an A+ - We have been treated so well by all the staff! Ivan the concierge has been very helpful and welcomed us to a cocktail happy hour 1 evening in the garden bar. Luis has been so kind and friendly while serving a great drink. The room is beautiful. Good location short walk to via Argentina. Nice casino and sportsbook. I was worried that location would be too far away from balboa. It’s a $2.50 uber ride or short 20 minute walk to cinta costera . Love this property!
CARLOS (9/5): -
johnkJ9416IF (2/5): Stay away - Stay away from this money vacuum hotel..manager tells me if l gamble l get free drinks..played on machines for over 1 hour no waitresses and no drinks. Plus they took a tax on your winnings There are better places in Panama
Cesar bula (9/5): -
Neil (9/5): Fantastic, would recommend and definitely return. Had everything I wanted in a hotel. - Very entertaining, great food, great staff. Light switches were confusing. Shower head was small in comparison to large shower space
EricaHoney (2/5): Don't recommend at all - At this hotel for four nights and paid over $1,000, so I expected a certain level of cleanliness and upkeep. Unfortunately, the room did not meet even basic standards. Upon arrival, the room did not appear to have been properly cleaned. There were noticeable cleanliness issues that made the stay uncomfortable and disappointing. Moldy shower corners, brown stains on washcloths, stained surfaces, dirty fingerprints on leather headboards, etc. See attached pics. 🫩 For a property charging these rates, attention to detail and proper housekeeping/maintenance should be a priority. Cleanliness is one of the most fundamental expectations when booking a hotel, and it was disappointing that this was not met upon check-in. I hope management takes this feedback seriously and improves housekeeping standards, because the location and concept of the hotel have potential. However, based on this experience, the value did not match the price paid. Management did change my room but it was just okay, cleanliness wise. I went across the street to the store to purchase Lysol cleaning spray to wipe down everything and give me piece of mind. Needless to say, I'm pretty disappointed but will make the best of it. Wouldn't recommend or return. Although, I haven't used it yet. The pool and spa area are beautiful, though.
S8932AJyannl (10/5): ThThe Sortis offers the best massage and Spa experince of Panama City ! - The Spa of the Sortis always offert a great experience. The place is spacefull, elegant and warm. The staff is welcoming, attentive, always ready to facilitate. Today I had the 1 hour Fulll Body Massage. It was excellent! Relaxing and adapted to my needs to relax the musckes after the gym trainings all week. The massage space, the rituals and the massage practices are very professional an high quality. The spa zone with its hot dry sauna, the hammam, the hot bathes, the relaxing zone are all spacious, with soft natural light and great confort and service. And, the pool is one of the rare pool in Panama City where you can really swim! I recommend it to anyone visiting Panama City or living in Panama City !
Ricardo (10/5): -
lisafJ9516FU (10/5): Absolutely amazing vacation! - The hotel facility and staff were outstanding and what truly made our stay especially unforgettable was the exceptional concierge service provided by Ivan, who is fluent in both English and Spanish. He went above and beyond in every way from recommending incredible restaurants and securing reservations to providing us with a great overview of Panama‘s history and culture. What I also loved tremendously about Panama, it was very safe.
Z9740DIjb (10/5): One of Panama‘s greatest hotels - The Hotel Sortis is an incredible beautifully hotel in the middle of Panama City. Its location is right next to numerous bars and eateries and steps away from the metro. The rooms were massive and some comfortable with amazing views. The staff is so friendly and accommodating, even if you speak horrible Spanish, like I do myself. Big thank you to supervisor, Christian Boston (manage got his last name wrong) but he was so helpful with my check in process. He was extremely nice and patient. He’s the best!
Jennifer (10/5): - Todo excelente
Andrea (10/5): -
brianmU1606QC (10/5): Panama 🇵🇦 Trip - My wife and I traveled there to meet our family to celebrate two birthdays and as soon as we arrived at the hotel, we were greeted and felt very welcomed. I went to the concierge for assistance with making plans to visit San Blas islands. I spoke with a gentleman named Ivan, who was very knowledgeable and helpful and he explained everything to me for the day trip. I told him, I was also making dinner plans for my wife’s 50th birthday and I asked him about several restaurants I was interested in going to. Hotel was very comfortable and relaxing and clean. The restaurants inside the hotel were really good and it was really nice having the option of the one restaurant being open 24 hours a day. The Casino was comfortable and the staff was very attentive and courteous. Great hotel and great staff and huge thank you to Ivan for all your help and kindness!!!!!
Mobile62906371971 (10/5): Betzybis the best - Excelent. Everyting is great
yves (10/5): Exceptionnel - Les collaborateurs de l hôtel sont réactif et très commerçants, l hôtel est récent environ 7 ans, les chambres sont grandes. C est un hôtel xxl par sa tailles avez des restaurants tout autour. Yvan le concierge de l hôtel nous a accueilli de manière parfaite, il fut un hôte exceptionnel nous servant de guide pour nos recherches. N hésitez pas à le solliciter. C est un hôtel très bien entretenu, régulièrement mise à jour dans ces services, de nombreuses animations lors de la semaine dans les restaurants. La salle de sport est grande et bien équipée mais cela manque de présence, il y a une odeur de renfermé. Sinon c’est une des meilleures salles en terme d équipement que j ai faite pour un hôtel.
fabchang (10/5): Confort y excelente ubicación en Panamá city - Habitación con vista a la ciudad, espaciosa y con sistema de iluminación moderno, baño también con espacio adecuado, desayuno con bastante variedad. En el lavabo el agua salía caliente mientras que en la ducha se demoraba en salir agua tibia, no es un gran problema pero eso genera desperdicio de agua al no tener regulado de forma rápida la temperatura del agua.
Duncan (10/5): -
Duncan (10/5): -
NorthStar50737938202 (2/5): terrible hotel; poorly managed - Terrible. 7 out of 11 treadmills were BROKENl; and at least 3 of the working ones had a belt that started DANGEROUSLY slipping at 6mph. I told the manager and his response was "I keep telling senior management". Casino sells memberships to the public so it was packed and annoying. AC didnt work very well Shower kept alternating between freezing and burning water uncontrolled. Room smelled like mold. Breakfast ran out of yogurt completely because "we think we think somebody forgot to order" Oh and there were many women who acted like they wanted to get "hired" in the casino. Unverified, but likely. And lastly....even though I was on a regular rate (no restructions or prepay) -- and that i am a titanium member, they refused to let me check out a day early. RIDICULOUS
X196JCrafaelp (2/5): Poor stay at Sortis - We stayed 4 nights at Sortis. Check in took a long time. We met Ivan at concierge who is not very good. He gave us wrong information several times and was completely useless. The breakfast buffet wasn’t good. The rooms are old and outdated. This hotel is more of a 3 star level. I would stay somewhere else when visiting Panama City.
yogasequenceswithcad (10/5): We love the Sortis Team - Amazing staff who are super friendly and work hard. La Brasserie Staff are our friends for life. Special thanks to Vivianna, Yearlis, Evelyn, Moises, Janet and Kaitlyn. We love breakfast for the food but mostly for their smiles and spirit. Ivan, Concierge Manager is my man and always looks out for us. Alejandro in the sports makes a mean Gin and Tonic. We love the Sortis and it will forever be our Panamanian home!
antoniojW9407RJ (10/5): Sortis Hotel is a great place to stay! - Ivan was very helpful, kind and professional. He ensured that our stay was comfortable and exiting. Thank you Ivan, you the best!
Diego (7/5): -
Gina (8/5): -
Ana (9/5): - Céntrico, limpio, siempre mucho ambiente en la zona y cerca del hotel que tiene lugares de comida muy cerca
ebso (10/5): - Propreté autour de la piscine en fin de journée
tennisprojo (2/5): STAY ELSEWHERE! NOT on par with other 4 star Marriot hotels. - We stayed at the Sortis hotel for 4 nights. This hotel is in a great location but unfortunately we had a terrible stay. It took a while for someone to check us in. When we finally checked in around 4pm, they told us we would be on the 9th floor but only 1 of the 2 rooms were ready. We went to the mini market and came back 30 min later. At this time we were told the second room is still not cleaned and we need to take a room on the 3rd floor. We were tired from hours of travelling and wanted to put our suitcases away before heading out to dinner so we took the room. When we came back from dinner we noticed that the air conditioner was not working, there was only one towel in the bathroom and it was dirty, the mini fridge wasn’t working and when we pulled down the duvet, there were crumbs in the bed. It was obvious at this time they did not clean the room properly. We called down to the front desk to report all the issues and they sent us up some towels. We called again about the bed and they said someone would come to change the linens but they never did. Someone came to exchange the mini fridge for another but no one came to fix the AC. Needless to say, we didn’t sleep well. The next day we asked to speak with the GM of the hotel and they said she would be in later that morning. She would not meet with us and instead had one of the concierge deal with the issues. They ended moving both rooms to the 14th floor and offering one complementary amenity such as a fruit plate. We asked for the first night to be refunded as we were not able to sleep and they told us that would be a decision the GM would have to make. We tried to follow up but we were not able to get any answers. On our 3rd night we went to go back to our room around 930pm and the key card wouldn’t work. We went back to the lobby 2 times to have the card reprogrammed and it still wouldn’t work. They sent up a security guard and told us the battery is dead and they need to use a decoder to open the door. This took 30 minutes! When they finally opened the door they told us that we have to change rooms because they can’t fix the issue. The next day we asked to speak with the GN but again we were avoided and nothing was done about the situation. This hotel is not up to Marriot standards and is poorly managed. We will be contacting Marriot directly once we get back to Canada. I would not recommend this hotel to anyone.
Andrea (8/5): Great comfortable hotel easy to get Ubers everywhere. - Lovely comfortable bedroom, nice loungers by the pool. Easy to get Ubers everywhere and they gave us a free shuttle to the plaza mall which was a bonus and a welcome glass of fizz. Staff didn’t seem to care much or follow up on issues. The pool was freezing and quite dirty so didn’t go in. We run out of shower gel in the bathroom which was never topped up during our stay and the towels were a bit passed their best.
Maria (6/5): - Ubicación y tamaño de la habitación. Alfombras con olor a humedad, aire acondicionado al máximo en los pasillos. Pésima atención al huésped de parte de una de las saloneras del turno de desayuno. Solicitamos hablar con el gerente de alimentos y bebidas y jamás nos respondió. El hotel no está a la altura de un 4* internacional de cadena. No lo recomendamos.
Dragana (8/5): -
Corbin (9/5): -
Miguel (10/5): -
Andrea (5/5): Fünf Sterne, teuer, ja, Service, nein - Sehr gute Lage, mitten in der Stadt, Zimmer, außergewöhnlich groß, großes Bad, alles sehr sauber Sehr großer Pool mit vielen Liegen sowohl im Schatten als auch in der Sonne Für ein Hotel dieser Preisklasse hätte ich mehr erwartet, im Zimmer gab es Teebeutel und Kaffeekapseln, aber weder einen Wasserkocher noch eine Kaffeemaschine, das haben wir bemängelt, eine Kaffeemaschine wurde dann hingestellt. Aber kein Wasserkocher. Der Kühlschrank steckte nicht in der Steckdose, das haben wir dann selbst gemacht, aber wirklich kalt ist er nicht geworden. Der Fernseher war an als wir kamen aber es gab keine Fernbedienung, diese wurde dann auf Nachfrage auch geliefert, es gab einen sehr großen Außenpool, der eigentlich auch sehr schön war, aber das Personal dort war ziemlich unmotiviert und leider nicht mal der englischen Sprache mächtig. (sorry aber in einem Fünfsternehotel sollte das Standard sein) auch sollte in einem Hotel dieser Klasse die Zimmerreinigung selbstverständlich sein, leider kam niemand. Das Personal an der Rezeption könnte ein wenig motivierter sein.
Maria Camila (9/5): -
Joselin (10/5): Awesome property! Great Staff! Excellent Location!! - Breakfast Buffet was pricey at $50 but it is well worth it if you are watching calories like myself. The room was on the 16th floor one of the elite levels, super awesome room! Water pressure and hot water for the shower SUPERB! Housekeeping staff on point but not intrusive. All staff in general very polite and professional. Check-in/Check out smooth. No surprise fees, everything was asked first and inquired about beforehand. Pool area very modern and sheek. Enjoyed the pit BBQ on Sunday by the pool! Beef-brisket yum!!!! Uber picks you up fast and takes you anywhere. I encourage all to consume on the property but you may also buy little groceries from the chinese bodega and pharmacy across the street! Only thing I didnt like is not the property's fault, it is low season and there wasn't a lot of "movement"
FOUAD (8/5): Muy bueno - Me gusto todo, la limpieza en el cuarto y baño muy bueno Loque no me gusto la recepción la chica maria amargada
Carlos (10/5): -
Emmanuel (9/5): -
Emily (10/5): -
Riad (10/5): -
Victor (9/5): Excelente estadía en un hotel céntrico - Todo muy moderno y bien cuidado Quizás el frío de los pasillos hacia los cuartos, estaba extremadamente fríos
Anne Adelaide (6/5): Un bon pied à terre mais pas pour un long séjour - Grandes chambres et salles de bain, super piscine. Le personnel un peu débordé par le monde, la qualité des buffets, le côté un peu vieillot
Brenda (10/5): Magnifica -
JUDITH COROMOTO (10/5): - Comodidad, amabilidad del personal, habitación super cómoda, ubicación, Spa excelente. Café del desayuno.
Laurie (9/5): - Todo el personal es muy amable, fueron muy atentos, el hotel está muy limpio y tiene una ubicación estratégica. El desayuno muy completo y organizado todo. A la hora de llegada y salida, el proceso es muy lento en la recepción, con largas filas, si mejoraran eso sería perfecto.
MARIA (7/5): Está en una buena localización - La piscina es una buena área Falta un poco de mantenimiento a pesar de ser nuevo. El Roof top no funciona, solo para eventos especiales.
WarnerR_13 (6/5): Was just OK but when coming back will go elsewhere which will be in march - Hotel is ok Hopefully you can speak Spanish if you do room service for food - as I had a hell of a time to read them off the menu what I wanted and them not having the slightest idea nor able to speak English much Pool staff is awesome and very helpful was my favourite place Food in my eyes and I travel a lot was maybe a 5 out of 10. And that was from three of the places The breakfast cooks are great and my omelette was excellent I was here for ten days and was able to have breakfast except for Saturday as the hotel had a student promotion on and there were line ups for the breakfast - I ended up going down the street. Which really is not good Oh if you booked your time you may as well stay for it all as they will penalize you checkout earlier. I had a death in the family and had to cut my stay short and got nailed the price of the room as a penalty ( pretty cheap on their part I think ) All in all I will be returning to Panama but will be finding a different hotel
MemphisLove2travel (10/5): Great all the way around! - This hotel was very clean and the entire staff was awesome. This is hotel is in a good location and easy to get around either by foot or Uber. We were there as a family of 7 and everyone enjoyed this hotel. I would definitely stay at this property again.
Harville (9/5): Very good location . I felt very safe walking around and the staff is helpful - Breakfast was good . The room was very clean and the cleaning staff was on time with everything. The pool was fantastic the views are very good . The hotel location was good you can get to everything in less than 20 min old town and the malls Breakfast was over crowded the food was not replenished often . It was hard to get a table . I had to clean off a table so we could eat . The restaurant need bigger space and more staff in the AM hours
TONYIndianharbourbch (2/5): Angel front Desk supervisor was rude and very disrespectful - We have stayed at the Sortis Hotel many times, but this visit was extremely disappointing due to the rudeness and disrespect we experienced from the front desk supervisor, Angel (he refused to provide his last name, stating it was for “security reasons”). A friend of ours accidentally left a jacket in his room and had already left for the airport. He emailed and called the hotel to let them know and asked that the jacket be given to us. When we went to the front desk to confirm whether it had been located, Angel was incredibly rude, unhelpful, and dismissive. He was also disrespectful the female members who was trying to assist us—he wouldn’t even answer her questions or call housekeeping to confirm whether the item had been found. He repeatedly said it would “take time,” even though all we asked was for him to make a simple call to housekeeping. After we insisted, he finally claimed to have called housekeeping and told us they were “still looking for it,” which was frustrating and made no sense for a supervisor handling a lost-and-found situation. To make matters worse, when we returned to our room, we ran into the housekeeper in the hallway and asked her directly. She told us she had just placed the jacket in our room. That means Angel either did not actually call housekeeping or outright lied to us. As if that weren’t enough, the following day we called room service to order food, and Angel answered the phone and essentially refused to send food to our room. This level of service is unacceptable as a Marriott titanium member I genuinely don’t understand how someone with this attitude and behavior can be a supervisor. The lack of professionalism, honesty, and basic courtesy was shocking and completely disrespectful.
leysa (10/5): - Lo único que me gustó es que aunque estés alojado en el hotel debes pagar estacionamiento Porque tienes que pagar estacionamiento si te estás operando ahí
T1017OZsheilab (10/5): Amazing hotel for a stay in the city - This was our second stay at the hotel. We were back to do our drivers license at the embassy and a little shopping. Your entire staff from was amazing. Oyden help us each time we had a question at the front desk. He helped us extend our stay. Ivan and concierge is a breath of fresh air. We found out we have a mutual friend by just having a casual conversation. Enrique and bellhop shout out for the last time we stayed. We forgot to mention him and he helped us with all of our bags. La Bassare café was our go to for breakfast and dinner. The staff in there is friendly and takes great care of us.
Oscar (10/5): -
C2529DBwilliamd (8/5): Family Trip for Thanksgiving - Dwayne Smith greeted us for check in. He was amazing. We needed to make a room change and he was very accommodating. Beautiful Hotel and very nice amenities. Staff was over all great. Had some issues with the language barrier with room service and was overcharged. But the food was good. We would stay there again.
seamusmm (6/5): Family visit to Panama - Extremely nice room, however the building I general is a bit tired and the noise travels easily from room to room which is really annoying at 4am!! For a Marriott autograph hotel it is disappointing
425padraigl (6/5): Pretty good but very slow service. - Good hotel but service is very slow. Food is pretty good. Towels were rarely changed. No towels at all on the first night.
anahK371DG (10/5): Great experience, delicious food and excellent service of our waitress Luis Miguel. So nice the place it was everything - Great experience, delicious food and excellent service of our waitress Luis Miguel. So nice the place it was everything perfectly on site and organized at the buffet. Very clean and comfortable.
mrO3858BW (10/5): Sortis Experience!! - Amazing experience and service from the moment I walked into the property. Both Ivan (concierge) and Erika (market) went above and beyond to provide the best service and experience possible. I highly recommend the hotel for future travelers. Rooms are very spacious and clean.
stevenrH6691GJ (10/5): 12 days in Panama City - We came to Panama City for treatment at Rejuvenation. We spent 12 days and relied heavily on Ivan, Betina, and Kritzka at the concierge desk to answer All of our questions regarding places to eat, things to see, tours to take. They helped with everything. Coming somewhere with a language barrier was daunting but quickly became a non issue. The entire staff was extremely accommodating and made us feel right at home. We highly recommend if you’re travelling to Panama City.
NAZIM (1/5): - Konumu, çalışanları Klima çalışırken çok ses çıkarıyordu uyumakta zorluk çektim, dışardan çok fazla ses geliyordu bu konuda çok rahatsız oldum.
Javier Ramirez (10/5): Felices vacaciones - Las instalaciones y la ubicacion y la atención de su personal
Ramon (10/5): -
Guillermo (10/5): -
RAMON (9/5): -
Marioinfl (10/5): Will do it again anytime - The Sortis hotel is a top drawer hotel in an equally excellent area. The staff was friendly, courteous, respectful, and willing to help at every return. For those Americans, who think that they need to rent a car at the airport the answer is don’t do it. Uber is everywhere. It is cheap and you don’t have to drive in Panama City and believe me you don’t want to.
Gabriel J. (9/5): -