Best Western Plus Genetti Wilkes Barre
Location: 77 E Market St , Wilkes-Barre, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Best Western Plus Wilkes Barre Center City offers pet-friendly accommodation with free WiFi and cozy seating areas in select units. Enjoy the convenience of in-room coffee machines and complimentary toiletries for a comfortable stay.
Dining and Recreation
Indulge in seafood and steaks at Oyster restaurant or unwind with a drink at the on-site bar. Guests can bask in the sun on the terrace or take a refreshing dip in the seasonal outdoor pool, adding a touch of relaxation to your stay.
Convenient Amenities
Benefit from free private parking and the option of airport shuttle service for seamless travel arrangements. Explore the Sundry shop for any essentials you may need during your visit.
Book now for a delightful stay at Best Western Plus Wilkes Barre Center City.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Sep 12, 2025 until Sat, May 30, 2026
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Room service
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Wheelchair accessible
- Lower bathroom sink
- Outdoor furniture
- Fruits
- Shallow end
- Fence around pool
- Visual aids: Braille
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby outdoor pool
- Self parking (surcharge)
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Wine release events
- Reception hall
- Exercise/lap pool
- Secured parking
- Swimming nearby
- Bulk dispenser for toiletries
Rooms Available
-
King Room - Non-Smoking
The double room offers a tea and coffee maker. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Private entrance
- Alarm clock
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Suite, 1 King Bed, Non Smoking, Kitchenette
1 King Bed
507 sq feet
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free newspaper, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and heating
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Free Local calls
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)
1 King Bed
667 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, king sofa bed, and free newspaper; rollaway beds (surcharge) available on request
Comfort - Air conditioning and heating
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Free Local calls
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
King Suite with Hot Tub - Non-Smoking
Guests can make meals in the kitchenette that features a refrigerator, a microwave and a tea and coffee maker. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Interconnected room(s) available
- Private entrance
- Alarm clock
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Queen Room with Two Queen Beds - Non-Smoking
The quadruple room provides a tea and coffee maker. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Private entrance
- Alarm clock
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
King Suite with Sofa Bed and Hot Tub - Non-Smoking
Guests can make meals in the fully equipped kitchenette that features a refrigerator, a microwave and a tea and coffee maker. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Private entrance
- Sofa
- Alarm clock
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Queen Room with Two Queen Beds and Roll-In Shower - Disability Access/Non-Smoking
This double room has air conditioning, a sitting area and DVD player. The bathroom features handle bars and a roll-in shower.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Private entrance
- Alarm clock
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Shower chair
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
King Suite with Hot Tub and City View - Non-Smoking
The suite is furnished with a desk and a seating area. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Private entrance
- Alarm clock
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
King Room - Disability Access
The double room provides a tea and coffee maker. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Linen
- Toilet paper
- Shower chair
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
Guest Reviews
- Robert (1/5): One of my confirmed days was cancelled for a trip - I booked my stay in January for a May graduation in the area. I called a day before graduation to confirm the reservation. I had gotten confirmation emails showing that my reservation was for Thursday and Friday night. I then received an email showing I was only confirmed for Thursday, not Friday. I called the hotel and was told that there was told there was no occupancy for Friday. My reservation was adjusted by the hotel without my knowledge, and I was not going to be able stay. I had to cancel my reservation and thankfully, I found another hotel that was able to accommodate me. I am not sure you want to take the chance staying here.
- Michele (9/5): After a long day of driving, a very enjoyable restful stay. - It was in a good location to walk to dinner. It was squeaky clean. Most hotels are clean but this is CLEAN! The staff was friendly and very helpful.
- michael (10/5): Friendly staff and perfect location. - Great location and very clean. The hot breakfast was very good and well staffed. Will stay here again!! Nothing
- Adriana (8/5): -
- John (10/5): -
- virginia (7/5): - Beautiful Room. Staff pleasant. Nice menu. Food not break hot! Bathrooms should have bars toilet and tub even through not handicapped. For safety.
- Jurgelewicz (9/5): -
- Cindy (10/5): -
- Lori (9/5): - Room was clean and smelled fresh. Staff was very pleasant and welcoming. Breakfast was a good surprise--real food, and a good variety, instead of just prepackaged convenience food. Loved the feather pillows. Not really a criticism, but beds were a little firm for our preference.
- Teenie2000 (8/5): A nice stay off the highway - This hotel was about 5 minutes off the highway and is DOG FRIENDLY!! Upon arrival we were welcomed by the night time desk clerk. Sadly we can’t recall his name, but he was very friendly and helpful. When we first drove up we were a bit skeptical. However, the hotel is clean and comfortable. The bathroom was well stocked with citrus scented shampoo, soap and lotion. We took advantage of the complimentary breakfast. They provided eggs, sausage, French toast sticks, waffles, yogurt etc. the hotel was comfortable, quiet and clean and our dog was treated like an honored guest.
- susan (10/5): Good - The room was very nice. The staff were great. The breakfast was amazing. Parking is tight. The person across the room from me was smoking. They also had a dog. They were going in and out letting the door slam.
- Malcolm (8/5): Grand old hotel - Good
- Sherry (10/5): -
- Gonzalez (10/5): I would pick this place over again. Very pleasant stay! - The staff was very friendly and helpful.
- Michael (7/5): -
- Clayton Charles (10/5): stayed to see a show nextdoor - nice room with great breakfast the dispenser in the bathroom needed to be refulled
- B8679PPjims (8/5): Good location and a good night's sleep. - Friendly staff, free parking, free breakfast. Hotel was built in the late 70's. Keep that in mind. It is clean, and the mattress and linens ensure a great night sleep. Good cable TV and you can stream Netflix, Youtube. Lots of restaurants within walking distance. If you get a good rate, this is a good place to stay.
- Matthew (10/5): -
- Carlos (9/5): Great stay downtown - The hotel staff was great and welcoming. The room was clean and comfortable. The Tv channels were Amazing. Breakfast was great. The property is an old property and it will be great to have a refresh in decoration.
- Elizabeth (10/5): Easy to book very clean and accommodating - Good location
- Meier (10/5): -
- slack-foust (8/5): -
- Diane (10/5): Relaxing. Loved auto door opening - Location, staff helpful, and clean
- Clarke (10/5): Relaxing, elegant, exceeded expectations - Great location within the city, everything was in walking distance and the city felt incredibly safe at night.
- Nicole (9/5): Service was great, facility clean but needs to be updated. - The employees really care about the guests and take care of the property. Just dated and old.
- Jason (10/5): -
- Peterson (10/5): - Breakfast was fine; many options. Nice to eat in a dining room! Location was perfect for my purposes, and parking worked well. Able to walk in city to places of interest to me.
- Cathy Somerday (10/5): -
- Stephen T (10/5): Great place to stay in town - In town for a bridal shower, this is a short walk from town. Lovely staff and room. Can’t wait to return Nothing of note
- William (6/5): - Location was great for downtown Many mentioned in comments about the bar and restaurant but they no longer have either and we were not informed that they closed until we checked in.
- Howard (9/5): 😁 - It was a very good day issues Easy peasy
- Rachel (10/5): Great stay. Delicious food at the restaurant. - Cozy warm and clean. Great Italian restaurant on site. Wonderful staff
- Judith (7/5): -
- Christine (9/5): I would not hesitate to stay here again if I were coming to an event at the Kirby Center. - We totally enjoyed our breakfast. Lisa was so very helpful and kind to us; she went out of her way to accommodate our needs. There was a wonderful selection of warm foods as well as the waffle maker :) !! The coffee was great! When we arrived, I was in a state of panic as I forgot my print out receipt. Simone, at the desk, was able to look at my phone receipt together with my ID and quickly found the reservation. She quickly put me at total ease and was equally helpful upon our check out. This facility was so close to the Kirby center that I did not even consider using the parking pass we had purchased for the parking garage. When we left this facility we had been entertained and felt relaxed, clean, fed, warm and rested. I was initially concerned with the inner city location; the police headquarters are across the road and police patrol obvious enough that we felt very safe walking the short distance to our venue. (We felt still safer with officers also present at the Kirby Center and security checks as you came through the entrance.) The Best Western facility is located in the center of the city with limited space; they have done a great job in utilizing and maintaining the space and facility they have. If you're looking for a 5 star-over the top get away, select a resort or other hotel. This facility serves wonderfully for exactly what it claims to be...a clean, friendly, conveniently located facility to stay if you have a need to be near the F. M. Kirby Center or Public Square area in Wilkes-Barre. They are accommodating, have parking included with your room, an on-site dining restaurant if you wish to reserve for dinner, and a complimentary breakfast in the morning. Showers had great water pressure and no lack of hot water; that, with clean, comfortable rooms served our purpose well.
- Everett (10/5): Convienent easy stay - Easily assemble 0
- Campusano (8/5): -
- Melissa (9/5): -
- Kathryn (7/5): -
- sbrwb (8/5): Four walls and a roof. - Very nice staff Some stuff dated But it’s a basic hotel. Just couldn’t use the shower in the room and had to go get pliers to use the water
- Deborah (9/5): Great place to stay - Clean, comfortable and quiet A little further off the highway than other choices
- Cheryl (8/5): - Breakfast o.k....not great
- Nelly (10/5): -
- Jimalee (8/5): - Good location. Friendly staff. My room was being worked on (in some way) when I arrived. The refrigerator was in the middle of the room. This was not a big issue, and it didn’t cause any problems. It was just a bit strange.
- Deborah (10/5): Great place to stay! - Super-clean and quiet. N/A
- David (8/5): - Friendly, helpful staff at check in. Hotel is showing its age but it's a good value for the location.
- David (7/5): - Room was nice, well lit and clean. Wilkes Barre is not a very desirable place to be. The desk lady first did not give me key cards to my room when we checked in, then she failed to return my driver's license to me. Attention to detail could have been a whole lot better.
- Maria (10/5): -
- Constantine (8/5): -
- Tom (9/5): Will definitely stay there again if we're in the area. - Gentleman at front desk was top notch. Dinner was great. Staff is excellent. Breakfast was perfect. The gentleman supervising the area was very friendly and helpful. We were there for a concert at the Kirby Center which was a 2 minute walk.
- Bob (9/5): Good place to stay. A little out of the way if traveling I 81 but a great value, very clean, easy parking, good and frie - Comfortable, clean and had a good breakfast We stayed in a room next to the elevators and could hear them
- Jonathan (8/5): -
- Gordon (7/5): - staff where great, rooms clean not much insulation, sound from outside was very loud
- Kevin (10/5): Great place to stay - Free breakfast was good. Restaurant on property is really good. Great place to stay. Will definitely be back. Rooms could use a little more cleaning.
- Ortho3311 (10/5): Great location next to Kirby center - Stayed here for one night with friends. Came to town to see a show at the Kirby Center. Staff were friendly. Room was clean. Free parking in back of hotel. Breakfast buffet surpassed my expectations and the host was very friendly and helpful. Would stay again.
- Greenberg (8/5): - The bed was comfortable and the shower had good pressure. The heater was at first too cold then to hot and a bit noisy. The breakfast wasn't great. The coffee didn't taste very good.
- Lawrence (8/5): -
- Nancy (7/5): Good location, Old building - We chose this hotel for proximity to the Kirby center. , can't help this. Room was clean . Staff was nice and helpful Older building, Roach in room at the end of stay. Buffet was ok, very limited variety...typical choices.
- Amanda (9/5): - The facility was clean ,the staff was very helpful and courteous, the room was nice. Nothing
- Jennifer (10/5): Convenient location and a lovely staff. I will be back - Location was great
- 425SusanM (10/5): Great location; clean and comfy - My daughter and I were in Wilkes Barre visiting our college student. This hotel was convenient to the University and we are glad we stayed here. It is an older hotel but has been well-maintained. We especially loved the great water pressure (best shower when traveling, ever!) and the heat lamp (I am from South Texas and had been freezing all week). The room was clean and comfortable. We did not appreciate the 2:00 AM slamming doors but that was not really the hotel's fault so I did not deduct a star. We will certainly stay here again while visiting grandson.
- Anthony (10/5): -
- Robert (8/5): -
- Petrilak (9/5): Great stay at Best Western Plus! - Staff were professional and friendly. Breakfast was great! Room had everything I needed.
- hans (10/5): -
- Courtney (10/5): Would like to stay again! - We stayed for a concert at the Kirby center, the location was perfect. We enjoyed the restaurant in the lobby! Convenient and excellent food! The outdoor pool area looked welcoming! But it was November and cold so we couldn’t use it.
- David (10/5): Well managed, clean Hotel. One of the nicest I’ve stayed at along Route 81 - I like that is not on the highway, it’s a quiet place to sleep. The rooms are clean and the beds are comfortable. And they have a nice breakfast. I have no complaints
- kevin (10/5): -
- erica (10/5): -
- 973ericr (10/5): Awesome - This is a super hotel. Rooms are dated but very well maintained. Heat lamp in bathroom, great water pressure, lots of hot water. Super comfy bed, big flat screen TV with all channels, ESPN, fox, cnn, cable. Great full breakfast. Pizzeria and bar. Super friendly staff. This hotel made our trip. It’s really a homey great place!! We absolutely loved it!!!
- Miguel (10/5): Enjoyed my stay - Worth every penny!
- Michelle (7/5): Restaurant food was great. - Room was nice/clean. Bed was comfortable. Curtain in room was coming off rod in the middle. Had only 1 night stand for both beds limiting places to put breathing devices. Tub faucet dripped. Top drawer on TV stand/bureau was unusable as it kept sticking and would not open/close correctly.
- Christian (9/5): -
- Nolan (10/5): It was clean, comfortable and great value! - The staff were amazing! I loved that they had cameras around the property. Breakfast was wonderful!
- Charles (10/5): -
- 103Katherine (10/5): Super clean - Pros- the room was really clean and had a dorm sized fridge that we appreciated. Lobby had a fireplace. Breakfast was really good. Kids will like the waffle maker. Cons- The town is a ghost town early Saturday morning but not sketchy. Dinner at their restaurant was one good and one not so good. You could call it a wash.
- Eric (Rick) (9/5): Good stay. Great for dogs. - Park nearby for dog.
- jlgood50 (10/5): Great Downtown Stay. - Myself & 2 friends were on our way to Boston, and decided to get a room at this Best Western Plus. The location is downtown, so easy access to any places in Wilkes Barre. Our rooms were very clean & the beds comfortable for good sleeping. The included Breakfast was very good. Real Eggs instead of the normal powdered eggs at other hotels. We chose to dine at Adelina's in the hotel. We had French Onion Soup, a house special Stromboli, and Crab Balls with Horseradish Sauce. Our meal was delicious & prepared perfectly. Our lovely server was Sherry. She was excellent & took great care of us. A special salute to Joshua, who checked us in. He was very polite, professional, helpful & just a Gentleman. We definitely enjoyed our stay....
- andre (10/5): Bon rapport qualité prix - Meilleur déjeuner dans les hôtels ou le déjeuner est inclus
- Gary (9/5): -
- Jay (10/5): -
- Connie (10/5): - Great location. Awesome employee's. Room was comfortable and clean.
- Hilda (8/5): - Clean, friendly close to university
- Frederick (10/5): - Even though it was a year since we had been there front staff remembers everything about our last stay, even things that wouldn’t have been in their system
- Tariq (10/5): -
- Charles (10/5): - Nice clean hotel with good breakfast
- Thomas (10/5): - All the staff were friendly and helpful. The hot breakfast was a big surprise with the cost of the room.
- Jeff (10/5): - Very nice hotel near the Kirby Center and nice dining options
- William (8/5): - Very clean and friendly staff
- Alma (10/5): Clean room, friendly people, hot food - what more do you need? - The location is easy to access. Parking is secured and located behind the hotel. I'm not sure if the location of our room had anything to do with it but there was absolutely no noise from outside or from the other travelers, so we were able to sleep like babies. I have never been so comfortable staying in a hotel and I will definitely stay here again! Every staff member that we saw was friendly and asked how our stay was. The front desk personnel was personable and helpful in answering questions. The bed is roomy, and the linens smelled like they were freshly cleaned. Breakfast has a nice variety of items and was very tasty! I'm not going to lie. This is a hard one for me because I liked everything. My answer to this is nothing. Don't change a thing. Maybe we checked in on a good day where everything was superb or perhaps we were extremely tired, but I loved our stay!
- Mary (9/5): Will use the hotel again. - We like the convenience of pulling in out of traffic, getting "keys" and moving into the private parking lot. The hotel is located in the main part of town within easy walking distance to Public Square. Everything was fine.
- Susan (10/5): Immaculate Property/Great Staff - I highly recommend this property to travelers to Wilkes-Barre, PA. The staff is friendly and helpful. The rooms are immaculate. And breakfast is delicious. My traveling companion and I stayed here twice within ten days when we traveled from Florida to Maine and back, and if/when I make the trip again, I will once again reserve a room at this BW Plus hotel.
- 286jedb (6/5): Not up to expectations - The hotel enjoys a convenient location in downtown Wilkes-Barre, making it easy to explore the area. While the property was clean and well-maintained, some areas could benefit from modernization. Our room was spacious and comfortable, providing a pleasant stay. However, the breakfast offerings were quite limited and didn’t meet expectations—more variety would be appreciated.
- Damaris (8/5): -
- Steven (6/5): - We had three rooms booked for our one-night stay to attend my wife's graduation. I alerted the front desk upon our departure about each room's issues and needed maintenance. One room had a toilet that leaked at the base. Another had a clogged (slow draining) sink, and despite being listed as non-smoking, smelled of cigarettes. The third smelled strongly of mildew. On the upside, the front desk staff were courteous and responsive. The breakfast was good.
- Benjamin (10/5): - It is well maintained, but it is a little dated. Breakfast was good and the restaurant on site was good and reasonably priced.
- Samantha (10/5): - My third stay at Gus Gianetti's Best Western and it was great as expected! My dog was welcomed and greeted by all staff. Rooms are a little older but well-kept and all was clean and tidy.
- Jason (8/5): - Overall, the stay and staff were nice, EXCEPT: my wife and I were having breakfast at the dining room this morning when the maitre d' put on a christian evangelist sermon on the TV for everyone to see and hear. It was highly inappropriate and offensive. We promptly left. I took the tip I was going to leave with me. There was also a lot of cigarette smoke smell in various areas of the motel throughout our stay.
- Imtiaz (7/5): Needs some improvement, but comfortable stay overall - Comfortable, clean, and front desk staff were helpful. Thank you for the later check-out. The gentleman handling breakfast seemed disgruntled and did not want to be there. He was making us uncomfortable. Also, the breakfast could include more protein-based or healthier items. There are way too many items with sugar involved. The amount I paid and the breakfast offered do not align properly.
- Melvi (8/5): - Nice stay!
- Allan (10/5): Quick family trip - This was a short getaway. The hotel was very quiet and the staff was super helpful and friendly. The pool area was very clean and quiet even though it's in town. The breakfast was good and the staff kept it well stocked.
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