Residence Inn by Marriott Richmond Downtown

Location: 14 South 14th Street, Richmond, us

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 04:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• Family rooms
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Non-smoking throughout
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Face masks for guests available
• ATM/banking
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Private picnics
• Reception hall
• Bicycle-friendly property

Rooms Available

• King Studio with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible

  Offering free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. The fully equipped kitchenette features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned studio offers a flat-screen TV with streaming services, a tea and coffee maker, a dining area and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hearing accessible

• Corner Studio with Sofa Bed

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The well-fitted kitchenette has a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a dining area and a flat-screen TV with streaming services. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Studio with Sofa Bed and Roll-in Shower - Mobility and Hearing Accessible

  Offering free toiletries, this studio includes a private bathroom with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchenette, which is fitted with a stovetop, a refrigerator, a dishwasher and kitchenware. This studio is air-conditioned and features a flat-screen TV with streaming services, a tea and coffee maker, a dining area and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Shower chair
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hearing accessible

• King Studio with Sofa Bed - Hearing Accessible

  Providing free toiletries, this studio includes a private bathroom with a shower and a hairdryer. Guests can make meals in the kitchenette that comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The studio provides air conditioning, a tea and coffee maker, a dining area, a wardrobe, as well as a flat-screen TV with streaming services. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hearing accessible

• Studio with Sofa Bed

  Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. In the kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a seating area and a dining area. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Sofa
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Shower chair
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Omar (9/5): -
• Ronald (2/5): Don’t stay here! - Location; front desk staff was friendly The room was dirty. We asked that the dirty parts we saw be cleaned while we were at dinner during our one night stay. It was not done. Later, when setting up the fold out sofa we found a whole area of the carpet that had not been vacuumed. Breakfast was supposed to start at 6:30. At 6:45, it was only partially set up with oatmeal that had not been thoroughly cooked. When I asked about this, I was told, “it was working 3 days before, as if that explained anything. I spoke to a person, who introduced himself as the operations manager and listed the above complaints. Regarding the breakfast, he said they were serving it in a new space. He pointed out the old space - which was farther from the kitchen- so again a meaningless explanation. I asked for a partial refund. He said he would check out the room and get back to me. He never did. When I called for him, I was told that I needed instead to speak with the front desk manager. She indicated that she could put points in my account, but since I don’t travel often, I told her that wasn’t very meaningful. She said she would seek guidance about a partial cash refund from upper management and would return my call or email me within 2 days. She never did. I called one more time and left a message that she never returned.
• cheryl (8/5): - Great location
• KClili03 (10/5): I love staying in Marriott Hotels - My family arrived early from out of state the reception let us in earlier than expected check in hours. Very accommodating staff. I used the gym it’s clean and well maintained with towels and water. None
• William (10/5): Great stay, great hotel, great staff - Location, close to restaurants, bars, clean and comfortable.
• Cherrydale (7/5): -
• Elizabeth (10/5): -
• Martina (7/5): - Great staff. Sofa bed was old and uncomfortable.
• leonardo (6/5): Sufficiente - Buona posizione nel downtown di Richmond. Camera ampia e spaziosa, ben attrezzata. Pulizia della camera non effettuata tutti giorni, ma uno si e uno no (se si sta due notti la camera non viene quindi pulita). Colazione pessima, con pochissima scelta e di bassa qualità e brick di latte scaduti. Assenza di un parcheggio o di una convenzione con parcheggi vicini, salvo servizio valet ma molto costoso (fortunatamente c’è un public parking a 5 minuti a piedi al costo di 15$ ogni 24h). Prezzo molto alto rispetto a quanto offerto.
• Sandra (8/5): Super Lage für einen Stopover - zentrale Lage Kein Safe vorhanden
• Natalie (10/5): -
• avraham (10/5): - Hotel dtaff very helpful. A pool or playground for children would be perfect.
• Lisa (10/5): I will be back - Everything was really wonderful. The breakfast bowl, the Starbucks coffee,absolutely perfect way to start the morning. Bed was super comfy and water temperature for shower was great. The area was great, so many good restaurants to walk too
• Thomas (9/5): - L'emplacement au centre ville historique, l'amabilité du personnel, la qualité des équipement (cuisine). Tout était bien.
• Alena (10/5): - Very nice, clean and well kept hotel. Comfortable bed
• Brittany (10/5): Cozy and convenient - I liked the convenience of the location and the size of the room. I also liked that it had a fridge and microwave so we could make our own food. I didn't like having to pay for parking, we also had a hard time giving our Doordarsher directions to the hotel even though they used GPS, we also had a note that said there was free breakfast but we could only find the breakfast bar which you had to pay for
• Verified traveler (10/5): - Great stay, very clean, spacious room. Very pleasant all around with friendly customer service. Breakfast didn’t accommodate for allergies. Lots of cross contamination. Had to go elsewhere for food.
• Elizabeth (10/5): - Great place for our one night stopover.
• Monika (9/5): Nice building, breakfast needs improvement - Nice good-sized room, good location, nice facilities Breakfast was not very creative or good
• Juliana (9/5): -
• Jean (6/5): - I spent 5 nights at this property and had to ask repeatedly for Housekeeping services. Dirty glassware in the cabinet and greasy fingerprints on the cabinets. They finally arrived on my 4th night after my third request. Suddenly, items that should have been there from the beginning, arrived (hand soap, for example). The breakfast food was below par (fake eggs) and very limited for GF customers. I won’t stay there again (was visiting family in the city).
• Jasmine (10/5): - Loved our stay!
• Holly (6/5): - The property was nice and the downtown location was decent. Staff was friendly. However, the band playing outside my window in the courtyard until 10:00 was not. I support musicians, but if I wanted live music, I'd go to a bar. This is Downtown Richmond, not a tropical resort. The band was literally playing for 4 people, and the rest of us had to hear it as I tried to sleep in preparation for an early morning. There is no onsite parking. Valet is $44. You can pay $14 for a garage across the street or walk to a free parking garage a block down. Finally such a small thing that makes a big difference in my day is coffee in the morning. There is no coffee available until 7:00 am on the weekend. Yes, I could make it in my room, but it's junk and it wakes up my kids. Please, all hotels everywhere, have coffee available.
• Victoria (10/5): Exceptional -
• Ernest (9/5): Superb - Yes, but it was a very short stay. The air ducts from the units were noisy. And the TV channels weren't that great.
• Steven (10/5): Great location. - Great location. Very nice and friendly.
• Panduranga (10/5): - Excellent
• Rodrigo (8/5): Very good -
• Don (10/5): - Very clean and pleasant....we will stay there again...Thank-you!
• Noyes (9/5): I will come back. - Very clean. The Irish Pub across the street at 1:30am.
• Elie (8/5): - Nice property, parking was a bit of a hassle, you have to pay $14 per night every time you parked. A bit inconvenient.
• dennis (8/5): - Having just finished a 2 week stay, my wife and I agreed we like this hotel quite a bit. Our king bed studio was spacious, in good quality, and clean. The bed and bedding were noticeably nice. Good fridge and cooktop, fine with cups and plates, could use a few more kitchen items (more pots and pans, colinder, etc). Hotel breakfast just okay. Parking available in the structure across the street, as well as excellent valet team. Overall, much better than several other hotels with kitchen suites. Recommended, and we've already booked our next stay.
• Ericka (8/5): - The property is located in a great area. The state capital building and the historic clock tower are within walking distance. Front desk staff were very friendly and professional. The room was nice. However, the couch cushions and pillows are ready to be replaced or steam cleaned.
• Stephanie (8/5): - Very busy area.
• Breanna (10/5): Exceptional -
• Nancy (9/5): Enjoyed it immensely. Were able to walk everywhere which was very enjoyable - Hotel was very nice. Room clean and staff very friendly No area to leave car while checking in and it was pouring so got soaked
• Dee (8/5): - When we arrived our room wasn’t ready and we were given a smaller room.
• Imran (8/5): Very good -
• Peter (7/5): Good - Nice hotel in a good location, for one night it was good. Breakfast time in Booking.com should be corrected. It was said that breskfast would be until 10am (usual for a Sunday) but it was only until 9. We and some other guests only got the leftovers.
• Roxanne (8/5): Very good -
• Alexis (8/5): - Only stayed one night and The hotel was average. Could have been cleaner as there were old stains on walls, carpet, and chairs. There was also a sewage smell in the bathroom. Our first hotel room had a stain on the sheet but they quickly moved us to a new room. Staff and service is definitely their strong suit. To be honest the hotels in Richmond with great reviews and cleanliness are just few and far between. Would stay here again if I go back to Richmond
• Kris (6/5): - I stay here all the time for business. I have a few issues with this location after many stays. First the noise, late at night, the loud motorcycles and cars showing off outside is really becoming a problem. Nothing like waking up at 2am with someone revving their engine. This particular stay, the water pressure was super low in the shower. I had to basically stand directly underneath it. Luckily it was at least hot. Lastly, the room is always warm no matter how low you turn down the thermostat. I want to sleep COLD!
• Madison (9/5): Superb -
• Marilyn (10/5): Exceptional -
• Mahalakshmi (10/5): - Good location, great place and great staff
• Latoya (8/5): The facility is beautiful, but i wouldn’t stay here again. I stayed at other residence inn and this one wasn’t my favori - The room was comfortable and the hotel was beautiful. Breakfast was delicious. The staff was condescending and talked to me like I’m stupid. The older guy that was setting up the breakfast was rude.
• Charles (5/5): Ok stay. - I have stayed there before but last time there was a door to close off the sofa/coach. My fault I should have asked. Also several lights were out.
• Travelerni (10/5): Excellent hotel and location - The establishment provided a comprehensive and satisfying experience, with particular appreciation for the charming café in the lobby. The staff exhibited exceptional professionalism, demonstrating an unwavering commitment to friendliness and courtesy throughout the stay. The property's location was strategically advantageous, offering easy access to several businesses within walking distance, thereby enhancing convenience for guests. The accommodations were thoughtfully designed, featuring contemporary appliances and furnishings that contributed to a comfortable and inviting atmosphere, ensuring a seamless blend of functionality and modern aesthetics. I encountered challenges with the functionality and reliability of the Wi-Fi during my stay, which posed a minor inconvenience. While the overall experience remained positive, addressing this limitation would significantly enhance the satisfaction and productivity of future guests, particularly those who rely heavily on stable internet access for work or communication purposes.
• Diana (6/5): - The employees are super nice and helpful. The pillows though aren't very comfortable and they didn't have extra pillows to give if you needed extra. Location is in the downtown area. It's kid friendly as there was something fun in the court yard to do.
• Adrian (10/5): Exceptional - The room were extremely quiet for the location and the parking garage across the street is convenient. There is a chance of vandalism in the parking garage but if you use you common sense and not leave anything in sight that could be possibly of value it's fine.
• Carol (10/5): - The service was excellent
• Norman (10/5): - Hotel clean, staff professional and friendly. Please put the benga blocks and corn hole game away at 11pm. People were very noisy playing these games outside our window in the courtyard until past 1am.
• Steven (10/5): Exceptional -
• Steven (10/5): Exceptional -
• Susan (9/5): Superb -
• John (9/5): Superb -
• Denicia (10/5): Exceptional - Everything Nun
• Alisha (10/5): Exceptional -
• Sonila (10/5): - All good clean and convenient
• Rómulo (1/5): dangerous zone - THE BREAKFAST WAS GOOD, THE LOCATION IS TERRIBLE AND DANGEROUS I took this hotel because it was a 4-star hotel and according to it was well located, but it was a bad decision. I left my truck with the valet parking and when I requested it to leave the hotel I found that they had broken the rear window to steal a bag with shoes. So I asked why I should stay in a supposedly good hotel if they cannot guarantee the minimum security of my belongings. In addition to that, the hotel did not respond to the problem, they only said that it was normal for them to break windows because it is an urban area, please. so then I can't recommend that you stay here because the area is dangerous and the hotel won't do anything for you, they stole almost $2000 thousand dollars worth of shoes and replacing the glass was another $1500 and everyone washed their hands
• Dorothy (10/5): - Great location
• Matthew (10/5): Great place to stay. Highly recommend it. - The woman who greeted us & checked us in was amazing. The valet guy Cliff was too. The room was super clean, the shower pressure great & the bed excellent. Couldn’t ask for more for a place to stay for the night. The restaurant too was good but a bit pricey for the portions we got, so that would be our only disappointment. Otherwise excellent. Restaurant food was good but cost almost as much as our stay & the portions were small to boot.
• Soraya (8/5): Very good - Awesome room NA
• Edgar (10/5): Exceptional -
• Amber (10/5): - I loved the stay, it was only shadowed by lack of staffing that resulted in our room not being ready past check-in time and having to take a slightly smaller room instead since we had dinner plans and couldn't wait. Lack of staff also resulted in the bar/coffee area being closed on a Saturday. The staff that was there was very apologetic and lovely.
• Tiffany (10/5): - A cute courtyard for the kids to play with giant games and complimentary breakfast
• William (10/5): - Very nice
• Juliana (8/5): Great value downtown - Great size room for a family. Good location and hotel had some outside entertainment for kids (tumble tower, form 4). No pool
• Lisa (9/5): Superb -
• Ana (4/5): - The lobby and gym were renovated and looked great. The room itself had broken furniture, improperly working microwave and uncomfortable seating. There was a club night on Saturday that kept me up until 2-2:30 am. It was extremely loud. This seems to be a regular event, so don't stay here if you plan to sleep over the weekend! Parking is not included. I usually love Residence Inn, but this was the worst one I've ever seen. I would never come back here again, and will look at other hotel chains moving forward.
• Yvain (10/5): Exceptional -
• Jessie (10/5): Exceptional -
• Chanelle (10/5): Exceptional - The room was nice and clean. The bed was very comfortable. And I liked that there were extra covers and an extra pillow Nothing at all
• Amiry (7/5): Good - Location There was no hairdryer. The lid didn't match the paper cups, and the breakfast was the cheapest processed food. Always missing some items, and there was only one person to help out with everything
• Kim (9/5): Superb -
• Wangeci (8/5): Very good -
• Ramesh (6/5): - Lot of noise from outside such as people with loud music in the car, etc. The building is not soundproof. The place looked dangerous with drunk people. clubs? Not good for a family to stay may be bt noisy and building not sound proof
• Ronald (8/5): - Many restaurants in walking distance. Great area with plenty of things to do. Would definitely comeback.
• Jo (8/5): - Very comfortable room. Weak Wifi. Need signs in Residence Inn side directing to Courtyard for check in. Confusing! Need check-out instructions I called desk at 6 am for check out information and there was no answer and no voice mail. (Twice!)
• Joshua (9/5): Superb - Parking was close across the street in a garage for $7 a day. I didn’t realize the Residence Inn was in the Courtyard. Would have made it to the lobby quicker had I known this.
• Glenn (10/5): Minor mishap - The room was really nice and clean I did have a towel with a brownish stain on it though other than that it was good
• Inmaculada (10/5): Great stay - Great stay and very clean comfy room. The pullout couch was as expected -uncomfortable with the bar hitting the lower back. I don’t know if there is anything to be done about that
• Alisia (10/5): Exceptional -
• Carl (10/5): - The staff was amazing. they went above and beyond to help me surprise my friend and letting me check in and decorate the room!
• John (9/5): Superb - staff, quality if the room..beautiful location.. excellent breakfast included pillows could be replaced with better ones.
• Brian (10/5): Really nice and up to date - Really nice and really clean and up to date hotel. Valet parking only. I have a Ram 3500 DRW and luckily there was an open air ParkMobile parking lot a block away.
• Isamar (10/5): Exceptional -
• Jamie (10/5): - Great location, secure, and clean
• Sidney (8/5): - Front dest clerk was wonderful! Set the tone for the whole visit and would recommend it to anyone staying in the area. Very nice hotel and surroundings!
• Wolfram (7/5): A bit dated. Good location. - Location. Bar (excellent service by Gary). Room a bit dated. Could have been cleaner,
• Smith (10/5): Excellent location and room. Loved it - Breakfast was good. No parking without valet
• John (8/5): Very good - The valet service was outstanding-extra compliments to Cliff who was a jewel! You
• Barnes (8/5): Very good -
• Karl (8/5): - Love the location and its proximity to many different dining options. Staff was very friendly and accommodating. Front desk clerk Heaven went above and beyond to make me and my guests feel welcome. Kudos to him!
• Mubarak (10/5): Nice, comfortable stay. - Nice, big, comfortable room. Nice gym. Outdoor sitting was very awesome. They have Starbucks coffee machine in the bar. It was difficult to find the hotel because two hotels in the same building and it wasn’t mentioned in booking.
• Charles (10/5): Exceptional -
• Dominique (10/5): Exceptional -
• Cothran (5/5): Not worth the price for a loud night and no breakfast. - The valet staff were friendly and kind! The room and hotel were very clean. It was within walking distance to my event space. The staff told me the wrong time for the end of breakfast, so I missed it, and they didn’t apologize or try to make it right in any way. Just said they got confused and told me to go buy breakfast. The hotel is located next to a large bar and the music is concert-level loud. Bring ear plugs and download a white noise app.
• Alisia (9/5): Superb -
• Anonymous (10/5): Exceptional -

Photos