The Saint James Hotel, an Ascend Collection Hotel
Location: 26 Gerrard Street East, Toronto, Ontario, M5B1G3, Toronto, CA
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Amenities
Enjoy complimentary wireless internet and on-the-go breakfast at the restaurant.
Featured Amenities
Take advantage of complimentary newspapers, 24-hour front desk, and self-parking.
Comfortable Rooms
Relax in guestrooms with pillowtop beds, LCD televisions, and rainfall showerheads.
A stay at The Saint James Hotel, Ascend Hotel Collection places you in the heart of Toronto's vibrant downtown. Book now for a memorable experience!
Important Information
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Policies
Check-in: 03:00 PM - 01:00 AM
Check-out: 11:00 AM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Free WiFi
- 24-hour front desk
- Luggage storage
- Elevator
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Smoke-free property
- Self parking (surcharge)
- Free breakfast to go
Rooms Available
-
Standard Room, 1 Queen Bed, Non Smoking
1 Queen Bed
350 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Desk, safe, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Bedsheets provided
- Bathroom grab bars
- Portable bathtub seat
- Visual fire alarm
- Wheelchair-width doorways
-
Standard Room (Room Type determined at check in)
1 Twin Bed
350 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
-
Standard Room, 1 King Bed with Sofabed, Non Smoking
1 King Bed
350 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free local calls, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Bedsheets provided
-
Standard Room, 2 Queen Beds, Non Smoking
2 Queen Beds
350 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Bedsheets provided
Guest Reviews
- Julia (10/5): Best little hotel I ever stayed - They are always accommodating. I am disabled and require special attention. I don't want to even have to consider another spot. Staff are excellent, very friendly. I'm sure we will be back again.
- Jeff (10/5): - Good value. Due to COVID, some amenities were not available but rooms are large and modern
- Ryan (8/5): - For the price of a down town Toronto , it was a good deal . Close to Eaton Centre. Room was clean . Beds comfortable . For the price , I would stay there again.
- Verified traveler (10/5): - Rooms were very clean, beds comfortable and Front Desk staff accommodating
- Verified traveler (8/5): - Newly renovated rooms very clean , friendly staff,
- Verified traveler (10/5): - good price. large rooms. clean.
- Verified traveler (10/5): - We really loved our stay at this hotel. Right from check in to check out the staff were so accommodating and efficient. They offered free parking and late checkout as part of our VIP booking with Expedia and even extended our parking until later on the checkout date, so we could visit my dad at Toronto General Hospital. Outstanding!!! Thank you for everything and we will see you again for sure. Shout out to Jin!!! Be well!
- Verified traveler (8/5): - Location was great especially for walking downtown. Parking was kinda strange next door under that building. Pool and hot tub would have been nice. L
- Debbie (10/5): - From the little gift bag to the robe and slippers and the rainfall shower. My stay overnight was lovely. What a comfortable and clean spot
- Verified traveler (8/5): - I did not like breakfast at all. For family with 2 kids the breakfast are not good enough. I was expecting something like table from I can pick up what I would like to eat... to have different possibilities what to drink (coffee, milk, tea,...). What did I not like was that it was quite loud on the hotel other quests were noisy during night
- Verified traveler (8/5): - Room was great. Location was good. Staff very nice.
- Noor (10/5): - Awesome staff Nice Resturant Close to hospital đź‘Ť
- Verified traveler (10/5): - Really pleased with this hotel. The room was good, nice decor, clean and comfortable.
- Verified traveler (10/5): - Excellent Stay Great location Very modern clean Definitely will stay again
- Verified traveler (10/5): - Gift bag upon arrival, two complimentary Freshii breakfast coupons, shower slippers, and robes. Fully stocked Keurig station.
- Francesca (8/5): - The hotel was in an excellent location. If you are looking for something in the middle of downtown this should be an option for you. Rooms are small but comfortable. Our first room was at the front and we asked to move because of the traffic noise. Back of hotel or higher floor much quieter. Staff were very good - pleasant and efficient.
- Verified traveler (10/5): - All very good. No complaints. Will stay there again
- Verified traveler (10/5): - Large room and very quiet. Nice location to many restaurants. They've added safe and hairdryers apparently missing earlier. Bathroom was smaller and lighting for makeup was poor. An excellent value.
- Verified traveler (4/5): - Nothing I liked. Only good thing is location. Don’t fall for the good reviews. Great disappointment!
- Amber (10/5): One night business stay - Awesome customer service upon arrival. Made sure to explain parking well. They offer nice bonuses for hotels.com VIP, like free parking, upgrades, and delayed checkout.
- kumar (8/5): - Like: - Right on downtown - Economical Dislike: - Morning breakfast was not that good, except for smoothie
- Mike (10/5): - Wow! Great place to stay when in Toronto. We will definitely booked this Hotel again. The staff was very accommodating.
- Christine (10/5): A very positive firs time visit to the Saint James - Hotel was a very nice discovery. I arrived earlier than standard check in time but reception kindly gave me a room right away which was greatly appreciated as I had to get to an appointment and needed to freshen up. I requested a 45 minute delay in checkout time so I could get to a luncheon engagement which was happily accommodated. Overall a very pleasant stay with very nice front desk staff.
- Oly (10/5): - Close to everything, right across the street from Ryerson
- Jose (10/5): Great stay at St. James in Canada - Nice and beautiful hotel well located near places of interest!
- Verified traveler (10/5): - The room we stayed in was spacious. Everything we needed was provided - fridge, microwave, coffee machine, amenities, dryer, breakfast, etc. We want to stay there again when we go to Toronto next time. We will recommend this hotel for anyone who wants to visit Toronto.
- Steve (6/5): - The room itself was nice and reasonable, with a comfortable bed, and gorgeous bathroom. But the hallways were dark and dingy, not particularly clean. It seems that they are in the process of redoing the hotel, starting at least with the room quality.
- Alex (8/5): - I liked that it was right downtown but I didn’t like that it was right next door to a homeless shelter.
- Andrea (10/5): - From the moment we checked-in 'til our departure the staff was very friendly. Available coffee and water in the lobby was a nice touch. Very central to many areas of downtown Toronto. Parking next door was great and breakfast at Freshii was wonderful too.
- Verified traveler (10/5): - Great VIP amenities!!! It was a pleasant surprise.
- Verified traveler (10/5): - Located in the heart of downtown Toronto. Within walking distance of shops and other activities.
- Verified traveler (8/5): - Excellent value and location. Great coffee. Big room.
- Verified traveler (10/5): - I had to stay a week at this hotel and had a couple of special requests that they were able to accommodate easily. It really helped me out so I was grateful they were so flexible. Would recommend this hotel.
- Verified traveler (10/5): - Liked location Excellent staff and hep by on duty staff member
- John (4/5): - I didn’t like the property, the room felt very dusty, even the air in the room felt like your inhaling dust. The comfortability wasn’t great either due to those issues I just mentioned.
- Verified traveler (10/5): - Great location, great staff. Complimentary breakfast and gym pass was wonderful.
- Bruce (10/5): - This is a small 38 room boutique hotel right in the heart of Toronto. Just 1/2 a block from Yonge St. it is within walking distance of the Eaton Centre and many restaurants. I was just gobsmacked when I entered my room. It was HUGE! the bedroom itself was larger than my master bedroom at home and the bathroom was larger than my guest bedroom! The bathroom was nicely appointed with a large shower and a free standing bathtub. The room itself had a king sized bed, small cube refrigerator, Keurig coffee maker, and microwave oven. Other amenities included hair dryer, steam iron and ironing board as well as bathrobes and slippers. The few things I could nitpick about are that beside the office chair for the desk, there was nowhere else to sit. The room certainly large enough to accommodate a sofa and chair. The bed itself was comfortable but the sheets felt overly starched and stiff. The refrigerator was positioned in such a way that the edge of the door would hit the hinge of the bathroom door when you opened it. I found this out the hard way when closing the door! Breakfast was included with the room and was provided by Freshii, a chain restaurant you would find in many food courts in the city. They offer "healthy options" such as wraps and bowls and smoothies with ingredients including kale, quinoa, and avocado. Would have been nice just to get a bagel or croissant. The place was kept immaculately clean and was very quiet. I would highly recommend this place to everyone.
- Yael (10/5): - The staff very kindly allowed me to check in early since the room was ready. Simple and clean hotel, and they partner with Freshii to provide a basic hot breakfast. Great budget stay in the downtown area, and I would absolutely go back!
- Verified traveler (10/5): - Love the location. Easy access. Close to the subway and buses. Quiet and safe location. Plenty of god eating places around the hotel. Room is impeccable. Clean , modern and a joy to stay in. Will be back.
- Verified traveler (8/5): - Great shower and Internet was solid. Very good location value and nice to have Freshii as the breakfast option.
- Verified traveler (10/5): - DIREO was amazing. His was my original contact person and he was also there when we checked in. Always friendly, professional and highly accommodating. Excellent location relative to food choices and hospital. Our niece has a rare cancer and was in Toronto for her first consultation with the oncologist. Your hotel provided a safe and comfortable respit for her with every amenity that we needed. ALL staff were equally helpful. Thank you so much!
- Adam (10/5): Great stay! - Lovely experience from start to finish. Received a gift bag of goodies upon check-in and the room was very clean and spacious for our needs. Loved the keurig in the room plus the sliding closet and bathroom doors.
- Verified traveler (8/5): - Very central location, Able to walk to restaurants and malls, clean room and bathroom, comfortable beds, very friendly and helpful staff overall except for one cleaner. Would definitely stay there again.
- Jose (10/5): - Lovely
- Jesse (8/5): Cool downtown hotel - Great location and hotel. Freshii breakfasts are wonderful!
- Verified traveler (10/5): - Great location. Friendly helpful staff at front desk.
- Warren (10/5): - Easy parking next door . Front desk very helpful Complimentary breakfast
- Verified traveler (10/5): - Great staff, spacious comfortable room and central location. Highly recommended.
- Rickhwhitejr (10/5): - True boutique hotel in a great location. Very well maintained and modern feel.
- Verified traveler (10/5): - This is now the hotel I choose to stay when I'm in Toronto. Their rooms are neat, equipped with bathrobes, slippers etc. It is a smaller hotel and allowed me to feel at home.The best part was the complimentary breakfast at Freshii which is in the hotel. They had a number of options, all healthy and delicious. Will definitely be back at the St-James Hotel.
- Lauren (8/5): Good! - Everything was good! Very convenient location. The only thing I didn’t like was the heating system. It was one of those old air blowing ones. Went from very cold to hit and stuffy. Hard to find a happy medium. But everything else was good!
- Verified traveler (10/5): - Very enjoyable stay. Good location with pleasant staff. Would stay again.
- Verified traveler (2/5): - Two nights. First night the heater didn’t work. It was winter. They moved us from room 401 to 501. Second night heater stopped working too. At 1am they gave us a space heater. In the middle of the night the circuit breaker blew. Woke up freezing. Will not stay in this hotel again despite the price. Front desk staff were friendly and location was convenient though
- Visitor (10/5): - Its pretty close to US Consulate General Office in downtown and also to the CN tower
- Arja Maria (8/5): Great find. - Accommodations were exactly what we needed. Great location, friendly staff, breakfast was more than we expected. Will book again.
- Verified traveler (8/5): - Location was great, staff is super friendly, my children enjoyed the stay.
- Verified traveler (10/5): - Modern clean rooms. The beds are very comfortable. Lots of pillows and towels. Quiet area. Great breakfast. Loved the grilled egg, cheese, spinach, and mushroom wrap. Will return!
- Verified traveler (10/5): - The staff was really friendly, and the place was kept clean and provided slippers and robes!! :)
- Verified traveler (10/5): - Great location. Very clean, spacious room. Hotel provided slippers, which was a nicetuc
- Robert (10/5): - Great location and nice clean comfortable room.
- Karla (10/5): Great Hotel - I had a lovely stay at the St. James Hotel. We arrived a couple hours before check in but since there was a clean room available we were allowed to check in early. I arrived on my birthday and they very sweetly placed a birthday card and delicious box of chocolates in my room! Our room and the overall hotel was clean, service was good and the complementary freshii breakfast was great (except for the Cali bowl...I personally didn’t like it and thought it was runny and lacked flavor). The location was great as well, because it was so close to the city center we were able to walk virtually everywhere we wanted to go. It was also conveniently close to a subway station (Yonge/Dundas) when we had a slightly longer commute or needed a little shelter from the cold or rain. I would definitely stay at this hotel again and would recommend it to others.
- Verified traveler (10/5): - Centrally located, parking available and quite a nice hotel
- Volodymyr (10/5): - Very nice service
- Peter (8/5): The Saint James: Comfortable and Convenient - My girlfriend and I really enjoyed our stay at The Saint James. It is close to the subway, along with fun neighborhoods in downtown Toronto.
- Verified traveler (10/5): - Nice rooms, friendly staff and great location. 2nd time staying here and will stay again.
- Verified traveler (10/5): - The hotel is in a great location near 2 subway stops and lots of great restaurants. The parking is a little confusing as the parking is underground and located under the office building next door. It is secure, but hard to find. It was so easy to get around on the subway and buses we didn’t really need our car. The room was large and the bed was very comfortable. The breakfast was good for a snack, but not very filling. The staff was very friendly and even called around to help us find a place to watch a football game we were interested in. Great place to stay!
- Myriam (8/5): - All was good, except for the healthy breakfast included in the price that at least for us it is not that healthy, so we did not have breakfast in the hotel.
- Verified traveler (10/5): - Staff was helpful and kind when we arrived. Room was immaculate and couldn’t have asked for a better location.
- Verified traveler (10/5): - Nice little hotel right in the middle of downtown Toronto. Very convenient location to all the shops and restaurants downtown, and nearby transit stations. Our room was super spacious and lovely, and I have to say, the shower was incredible. For that shower alone, I'd stay here at every possible chance. Breakfast choices are a bit limited but the food itself is quite good. Parking is not free unfortunately, but the hotel offers parking at the garage next door for a pretty good price. All in all, definitely recommend staying here while in Toronto.
- Karen (10/5): - Checking was seamless as will as information about the parking Staff were knowledgeable and we loved the pictures of old Toronto
- Alison (10/5): - Location, location, location. It is located walking distance to all of the locations we were going to in the downtown core.
- TerryW (8/5): - The location is great, accessible and walkable to everywhere@
- Verified traveler (8/5): - Room was very nice, but the view was meh. The hotel was difficult to find for me, with busy rush hour traffic, but after circling the block a couple of times, I found it, then had to drive to an underground parking lot which was not included In The price of the hotel. Other than these issues, nice central location. 45 min walk to CN tower. 10 min walk to Eaton centre. I was able to leave my car the entire next day which was nice. Breakfast was excellent, and bed was super comfie. I would stay there again
- Sheri (10/5): - Loved the freshii on site.. the cute slippers and gift bags provided by the hotel
- Marylyn (10/5): Great value in a good area - Excellent facilities in the room - 2 large comfy beds and 4 lovely squishy pillows per bed. Extras including coffee machine and microwave. The best shower I think I have ever encountered. All spotlessly clean. Convenient location- do take a walk into Cabbage Town, about half a mile along the street - really eclectic housing and interesting area.
- Glen (8/5): kellys travels - Hotel is a ten minute walk from Dundas Station and busy Eaton Centre a very busy area, so no shortages of shopping and places to eat. We were welcomed with a little gift bag a nice touch. Public transport is everywhere and very efficient to get around. Hotel is just out of all the noise so is nice to come back to after a full day of sightseeing. We had room 404 at the front of the building it was very spacious, big comfy bed, nice big shower. The only thing was it said we had breakfast included, so when we went down to have our breakfast it was a small shop within the hotel and we were told we could have an egg dish which was in a pocket bread or a yoghurt and fruit. This does not equate to breakfast a bit of a let down. Coffee machine in lobby was handy
- Verified traveler (10/5): - This is our second time staying at the Saint James and everything was excellent. Jin was fantastic in accommodating the coming and going of our team throughout the weekend. We will plan to be back again next year!
- Angela (10/5): - I loved the cleanliness and the service. Bedding and shower were great, free expresso and cappuccino at the lobby were a great plus.
- Verified traveler (8/5): - Room was huge, with a comfortable seating area and a big bed. So plenty of room to chill out at the end of our 3 week trip. Very busy area and convenient for College subway stop. The incuded breakfast is from a food outlet, part of a chain. The breakfast items are maybe not to everyone's taste.
- Heather (10/5): - My room was clean and quiet. I had a good night's sleep and would stay here again.
- Sara (10/5): - I was slightly worried that we were able to secure a room, at a great price, during TIFF, but the location and hotel was excellent. Very clean, the room was great and staff was very friendly and helpfull.
- Verified traveler (10/5): Nice stay, liked the location - Coffee line was always long and coffee wasn't great but everything else was fantastic.
- Clark (10/5): - Check in was smooth and staff very helpful larger room than expected for location in city.Parking was reasonable for downtown Toronto close to everything walking distance.Plus feel safe.
- Verified traveler (6/5): - Everything looked rather cleanly however I did realize I had been bitten by something while sleeping the first night of our stay, I did not say anything to staff since it is a smaller property and did not think another room would be an option. It wasn't until I arrived at home that I realized I was actually bitten on both legs and am hoping it was just a spider and not bed bugs :(
- Verified traveler (10/5): - Very hospitable staff. There wasn’t a gym, but it seemed like they had a partnership with one nearby. Healthy breakfast options.
- Verified traveler (8/5): - Location is excellent in downtown and free breakfast and coffee
- Verified traveler (10/5): - Historic, not a high rise, nice morning light free breakfast- food & shopping within a block.
- Verified traveler (4/5): - The room is facing the road and very noisy. And the AC in the room also noisy, I have to shut it off.
- Verified traveler (10/5): - Great hotel great location highly recommended to stay in
- Verified traveler (10/5): - We had a very positive experience. Although the breakfast selections were rather limited for my tastes and the safe didn’t work.
- Verified traveler (10/5): - Location great. Breakfast was basic (and not enough) but overall good value.
- Harry (10/5): - The rooms we comfortable. Very centrally located downtown. Good area.
- Celia (10/5): Lovely dog friendly hotel! - Loved the hotel. The room was super spacious and the bed extra comfy. It was so nice to be able to take our puppy with us too. The hotel is next to the Ryerson campus which has beautiful gardens and parks. Breakfast was simple but tasty. I would recommend that hotel to anyone, especially animal lovers!
- Elaine (8/5): - Nice place with good sized rooms and very comfortable. However the breakfast place needs more people working there and there was always a wait for the coffee. That silly machine that slowly grinds out one cup at a time should be replaced with a coffee pot or urn that is quick and easy.
- Verified traveler (10/5): - From the time we checked in we felt welcome, comfortable and happy with the whole experience. We stayed for three nights and didn’t want to leave. The decor and style of our room was lovely, and all the staff were friendly and welcoming. This hotel is right downtown near both College and Dundas subway stations, and it is very easy to get around. For the price and area it was a fantastic as well. A not-so hidden gem! We will definitely be staying here again, thanks for a great vacation!
- DR (10/5): - Good location within easy walking distance to most places.
- Verified traveler (10/5): - AMAZING. Far exceeds expectations. Super friendly staff. Pristine room. Awesome toiletries, free REALLY GOOD coffee. Complimentary breakfast was the best I’ve ever had. So happy we found this place; cheers to management and owners.
- Verified traveler (10/5): - Nice place. Ideal location we were late getting ready in the am and hence the room wasn't clean up
- disappointed (8/5): - good service, large, well equipped room, absolutely horrible disappointing, breakfast
- Verified traveler (8/5): - St James is in a good spot just off Yonge so easy to get around. About a half hour leisurely walk to places like CN Tower, Ripleys and the waterfront. Our first room had a plumbing problem and we were moved to a 2nd room unfortunately the 2nd room although larger wasn’t as nice as the first on our last day a different guy on reception said the first room issue could have been fixed without us having to move which was very disappointing to hear obviously too late to move back. Most of the staff we interacted with were friendly and helpful. Complimentary breakfast at the in hotel Freshii was a plus. Rooms quite dark in the evenings ceiling lights only in the door area I moved a lamp to give more light in the room but it was moved back by housekeeping.
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