Andreas Tulum Hotel

Location: Av. Ruinas de Tulum, #24, Tulum, QROO, 77780, Tulum, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 09:00 PM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 9 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

Amenities & Facilities

• Express check-out
• Newspapers in lobby (surcharge)
• Free bicycles on site
• Free WiFi
• Terrace
• Garden
• Luggage storage
• Express check-in/check-out
• Snorkeling nearby
• Hiking/biking trails nearby
• Scuba diving nearby
• Breakfast available (surcharge)
• Front desk (limited hours)
• Express check-out
• Smoke-free property
• Express check-in
• Ecotours nearby
• Tours/ticket assistance
• Wheelchair accessible parking
• Free reception
• Snack bar/deli
• Parking (limited spaces)
• Free bicycles on site
• Free self parking
• Airport transportation - pickup (surcharge)
• RV, bus, truck parking (surcharge)
• Newspapers in lobby (surcharge)
• Wheelchair-accessible van parking

Rooms Available

• Standard Room, 2 Double Beds, Ground Floor

  2 Double Beds

  172-sq-foot room, located on the ground floor, patio with courtyard views

  
  

  Internet - Free WiFi

  Entertainment - LED television with cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 4 (1 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Access via exterior corridors
  • Free WiFi
  • No cribs (infant beds)
  • Location - ground floor

• Superior Room, Balcony

  2 Double Beds

  172-sq-foot room, balcony with garden views

  
  

  Internet - Free WiFi

  Entertainment - LED television with cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, desk, and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Access via exterior corridors
  • Free WiFi
  • No cribs (infant beds)

Guest Reviews

• Marysol (10/5): - The place is old but very clean and next to the Tulum Ruins, They have a restaurant/ bar and mini store.They also have bikes that you can use during your stay
• john (10/5): - all good. no issues. checked in after 10pm. staff was accommodating…
• Verified traveler (2/5): - Pésima atención de la Gerente del hotel. De servicio NO TIENEN NADA
• Verified traveler (10/5): - Muy buena ubicacion y el diseño del lugar. Llegas facil a cualquier lado
• Verified traveler (8/5): - Cuando vine la primera ves la recepcionista me dio un precio mayor al que ofrecían en innternet, pero una perdona ajena al hotel me indicó que si hago la reservación en línea era más económico.
• Ruben (8/5): Todo bien. - Bien, realmente estuve de paso, llegue, dormí y al otro día seguí viaje.
• Stefy (2/5): - Positif: très près des ruines de Tulum. Négatif: travaux de construction et cafard dans la chambre.
• Anna (8/5): Perfekt läge - Bra läge. Några minuters promenad till Mayatempel och strand. Trevlig och hjälpsam personal. Spanska att föredra, knagglig engelska men det funkar. Nära busshållplats. Kaffe ingår. Frukost finns att köpa, snacks, dricka också. Bättre att bo här än i Tulum stad. Att åka dit för att äta på kvällen kostar ca 20-25 pesos.
• Anna (8/5): Bra läge - Bra hotellrum till bra pris. Nära busstationen. Vi ankom med buss från Playa del Carmen och hade 2 min promenad till hotellet. Gott kaffe ingick. Sitt i skugga under tak eller inte. Lite liv och trafik på gatan utanför men inget som störde oss. Möjlighet att köpa smg, snacks, dryck och annat. Daglig städning. Nya handdukar varje dag. Trevlig promenad till stranden, på vägen dit möte med leguan och andra ödlor, fåglar. Långsam promenad tar en kvart. Mayatempel 10 min bort. Trevlig personal.
• Tyan (2/5): Really poor hotel that does not honour booking - Worst experience. Booked two nights at a discount given online by hotels.com and after arriving at the hotel. They did not want to honour the deal and cancelled my booking. However, it was not reflected on my booking that it was cancelled. Called booking.com and they did not offer help. Sent me back to the same hotel expecting me to pay the original high price. Lady at the counter was super unhelpful and gave no assistance. Very very poor
• Rolex (4/5): - Es verdad que está justo en la entrada de las ruinas, llegamos 1:30pm y no nos aceptaron hasta las 3pm que es el check in, así lo dice en la reservación, pero generalmente en otros lugares hasta te guardan las maletas y ahí ni el intento hicieron, cuando hice el registro, me dieron habitación de PB cuando yo había reservado y pagado en piso superior y con balcón, pudimos prescindir de eso, me quisieron volver a cobrar lo que ya había pagado vía web, no había agua caliente y el clima estaba muy frío para soportar el agua helada, la caja del wc no se llenaba pues la llave de paso estaba cerrada y rota, con la mano no se podía abrir, mucho ruido por la noche para poder descansar a gusto. Que bueno que solo reservé por una noche.
• Hyung Su (8/5): - 유적지 바로 앞에 위치해 좋습니다.
• Verified traveler (2/5): - Probably the worst hotel I have ever stayed at. Beds uncomfortable. No holder for toilet paper. Large step up and down to get into bathroom. Unattractive room. Expedia rated it as a 3. I would rate it a .3. The toilet wouldn’t flush. It is across the street from ruins and the staff was fine. But would definitely not recommend it.
• Salvador (6/5): - Muy practico para estar en las ruinas de la Riviera
• laura (10/5): Excelente estadia - El Hotel en general es bonito, pero la habitación esta lindisima, la cama super comoda, las almohadas de lujo, solo el detalle de la regadera que no salia bien el agua, ya que era un pequeño chorrito pero todo lo demas excelente, el personal amable y atento. lo recomiendo ampliamente, mas porque esta en la entrada a la Z.A. de Tulum
• Elvira (4/5): - Tenia entendido que ya estaba pagado me aparecio un descuento de esa cantidad en mi tarjeta y en el hotel me dijeron que tenia qur volver a pagar. Yo maque antes preguntando
• Lorena (6/5): - El hotel deja mucho que desear, aun que ofrecen el servicio de agua caliente y fría, no es verdad, el servicio de regaderas pésimo, el servicio de restaurante muy caro, es increíble los precios, pague $180.00 por tres refrescos y unas papas grandes, la comida muy cara y termine mejor esperar a comer mas tarde, si así se tiene en mente promover el turismo local, mejor que ni lo hagan.
• Rafa (2/5): Hotel sucio - Hotel sucio y con mal servicio,
• Verified traveler (6/5): Andreas Tulum June 2018 - We have stayed at Andrea's three times before this trip, so you know we have had good experiences in the past. This trip was a little worse than normal. We had no hot water, and almost no water pressure, for the four days we were there. We like to ride our bikes to the beach early in the morning (around 8 a.m.) but on this trip we had to turn our keys in to the desk every night between 7 and 9 p.m. so employees could ride them home from work. They often did not return to work the next morning until after 9 a.m. so no early rides to the beach. There were approximately 15 bicycles parked at the bike racks but there we no keys for most of them, or they were broke down with flat tires or something else. For the time we were there only two bikes were operating and available to use. Wi-Fi was a bit weak in the room but we have Mexico coverage on our own plan so just used our phone as a Personal Hotspot. But as always, the coffee was great, food was OK, and the location is about as good as it gets for us.
• RODOLFO (6/5): bien ubicado - La ubicación buena para una noche nadamas porque hay muchos moscos y la habitación es muy pequeña, buen precio.
• rony de jesus (8/5): - Para pasar la noche esta muy bien
• Ana Galaxia (6/5): - Las habitaciones no tienen botella de agua y aunque en el restaurante del hotel tienen refrigeradores, los dejan cerrados con candado y el que atiende no tiene la llave! No hay cerca ninguna tienda.
• Verified traveler (8/5): Hotel agradable - Buena ubicación, perfecto para descansar una o dos noches, malísimo el servicio de restaurante.
• Eduardo (2/5): Malísimo - Personal muy grosero y prepotente. Pésimo servicio
• Verified traveler (6/5): - The location is excellent, however the rooms are basic and we didn't have hot water in room 1. It's an easy walk from the hotel to the ruins of Tulum. At night all the shops close, so to get anything you have to buy from Andrés or go into central Tulum. The hotel is close to a few cenotes which is good. Expect to be woken up around 7am as the area prepares for tours by playing music and loud noises.
• Verified traveler (10/5): - Hotel was good. Great location infront of the archeological area of tulum. Had to stay an extra night and the second rooms was good as well.
• Pamela (6/5): Agradable para lo necesario - Hotel básico para estancias cortas. Funcional para quienes unicamente van por 2 días. Cuenta con camas cómodas, clima y tv.
• Gage (8/5): Close to ruins! - Enjoyed my stay!
• Wai Yin (6/5): Good location - Rooms are small and basic but given the location just next to the entrance of Tulum Mayan ruins which makes it a good deal
• Verified traveler (8/5): - The electric went out the first night for several hours but was fixed pretty quickly. The safe in my first room didn't work, so they switched my rooms & the TV was tiny (but I didn't use it). The shower flooded the bathroom floor, after mentioning to management, they seemed to have unblocked the drain enough by the next day. The bicycles are a bit old. First ones tires went flat, second, the chain kept falling off & they required me to leave driving license in exchange ( even though they had all my card info from check in). House cleaning were great, always clean towels for me & the staff very nice ~ overall a good stay, although a little off the beaten path.
• David (10/5): - Great coffee. Good location. Room was quiet and air conditioning almost silent. Would definitely stay again.
• AJ (2/5): Loud and depressingly dark - The room I stayed in got zero light, which is the opposite of what you want when you're visiting paradise. It smelled like mildew and sewage in the room despite visually appearing clean. They would start blasting music around 8am right outside the door. With walls so thin it sounded like there was a speaker inside the room. Half of the staff I interacted with was pleasant, and the other half extremely rude. It was so inexpensive though, 207$ for 6 nights, so I guess you get what you pay for. I spent as little time as possible in the room but after being in the sun all day it was rough not to come back and take a little nap between daytime activities and going out at night. I loved Tulum, I will absolutely be back, it was magical. However, I won't ever stay in this hotel again.
• Verified traveler (4/5): Staff were very rude & unhelpful. - Staff were rude & unhelpful. The room was clean enough however sheets didn't feel fully clean & water in the shower didn't go to hot, only luke warm. If the staff had been friendly & helpful I would have overlooked the no hot water & medium clean sheets. Just seemed they were only interested in money & no service.
• Verified traveler (8/5): Good value and location for Talum. - The accommodations are basic/comfortable with not many frills, but the staff is friendly, we felt safe, and they serve a nice breakfast for a reasonable price. Access to the central Talum for dining (short cab ride), and the beaches is very good. It is right across the street from the Talum ruins entrance so it is quite convenient if are doing a ruins tour. Best to bring cash (Pesos) since they do not accept credit cards. You can not pre-pay your hotel through Expedia - only reserve. We enjoyed our one night stay.
• Verified traveler (2/5): Stay away from this hotel - The place is in need of a complete rehab. There was a bad smell in the stairwell as well as the bathroom. Also, they have a very bad customer service. It is inexpensive but not worth it.
• BC (8/5): Fantastic if you're not a spoiled white bi*** - Very charming hotel for those comfortable with modest accommodations. We very much enjoyed our stay, especially because of the very friendly staff. Location was fantastic! Just a five minute bike ride from the Tulum ruins and 10 minutes from the incredible Tulum beach. The hotel provided us with free bicycles.
• Verified traveler (8/5): Good location - Good location for short stay in Tulum, great value and clean rooms.
• Michael (8/5): Convenient access to Tulum ruins. - Close to the Tulum, far from everything else. Nice restaurant with expensive food. Overall better than expected for a Mexican budget hotel.
• Verified traveler (6/5): good price for good location - Good location, walking distance to attractions
• Verified traveler (6/5): OK STAY - We were ok with the hotel and room we had for the price we paid. We were upset when we arrived and told cash and No Credit Card as we were not aware of this! We were in Tulum to see the ruins and beach and this hotel is the Closest one to the ruins so was very convenient and also to the beach area . Hotel was good.
• Iain (2/5): Don't do it. - I don't like leaving bad reviews, because of the effect they can have on the livelyhood of families, but there isn't anything else to say about this hotel. The location is super close to the Tulum Mayan ruins which are amazing. But everything else is a negative. The hotel staff seem to have a certain fed up, jaded attitude towards hospitality, though not explicitly rude, they are far from accomodating. On arrival we were prompted to pay cash like a lot of the other negative reviewers here, but it was made very clear on a large poster at reception that no credit card billing occurred, this was fine. Once in our rooms, after days of hot travel I decided to shower and shave but there was no running water in our room. We asked reception and they told us to wait an hour. We did and then had only dribbles of cold water from the taps. The air conditioner was very loud and sleeping in the dense heat without it running was a better trade off. The food was quite strange at the hotel restaurant but I highly recommend the Mexican Restaurant directly over the road. All in all I would go for this room unless you are paying less than $15USD a night and can weather all of the aforementioned unpleasantries.
• Verified traveler (2/5): DO NOT BOOK THIS HOTEL - I was afraid and uncomfortable. Do not stay here. #bedbugs
• Katka (6/5): Average hotel, good location - We stayed in this hotel for three nights. It is average hotel with quite small rooms (dark painting makes it looks even smaller than it really is), but ok for few nights. It is in good location - walking distance to ruins and beach - that is pretty good. To the centre of Tulum it is a bit longer walk (but we had a car, so no problem). It is quite hot place - in most of Yucatan peninsula we didn' t have to use a/c, here it was a must. We noticed that rooms in first floor doesn't have real useful windows. Therefore I recommend rooms in higher floors with balcony. View from balcony is not much nice, but at least it is some fresh air :-) But be aware of prices of food and drinks in the hotel - since it is very close to ruins and next to the parking lot, everything is twice or even three times more expensive :-) Chedraui is not far, so better shop there :-)
• Verified traveler (2/5): Thumbs way down - How is this 3 stars? FILTHY. UGLY. Terrible condition. Wifi codes didn't work. They demanded cash payment even though I showed them my hotels.com confirmation showing I already paid.
• Franz (2/5): So expensive! - A really expensive experience ! More expensive than what you expect in USA for this amount. We paid 20 dollars for a breakfast and we only have 2 slices of bread... The room was just ok like a typical motel.
• Terra (6/5): great spot. not the greatest hotel - great location near the ruins. Nothing spectcular about the hotel. My room smelled heavy of chemical cleaners.. almost unbearable. Had to fan out the room. Otherwise decent enough for the price.
• Verified traveler (6/5): - The proprietor was very patient and helpful. Just a straight forward hotel that was great just for the night.
• Stafford (2/5): DO NOT STAY AT THIS HOTEL - It's simple: DO NOT STAY AT THIS HOTEL. We were initially worried by the bad reviews, but it was new years eve, and there was nothing available. When we got there, the staff bordered on aggressive, the prices for food and water were obnoxious (a bottle of water and 2 bananas cost us about $7), the location is terrible.
• Vikas (4/5): Avoid this hotel if you can !! - Although this hotel is just walking distance from Tulum Ruins, I would still recommend to avoid it as the rooms are very hot and the bed is highly uncomfortable , you wont get the good night sleep. Look for another hotel.
• Verified traveler (6/5): mexican peso cash only - deposit did not apply and needed to pay cash.We had to call Expedia Mexico and USA to verify that credit card was not charged .

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