Metro Residences Hotel
Location: 9, Ruelle Casimir, Charrier, Cap-Haitien, HT 1110, Cap-Haitien, HT
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Recreation Amenities and Services
Enjoy a nightclub and terrace with complimentary Wi-Fi, concierge, and wedding services.
Dining and Drinking Options
Dine at the Sky Bar with garden views or enjoy room service and the poolside bar for your favorite drinks.
Special Features and Services
Express check-in and check-out, dry cleaning, airport shuttle (surcharge), and free parking.
To book a luxurious stay at Metro Residences Hotel in Cap-Haitien and enjoy its impressive amenities, please make your reservation now.
Important Information
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Policies
Check-in: 12:00 PM - 12:00 AM
Check-out: 11:00 AM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.
Amenities & Facilities
- Express check-out
- Nightclub
- Free WiFi
- Terrace
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Television in common areas
- Nightclub
- Safe-deposit box at front desk
- Express check-out
- Wedding services
- Express check-in
- Tours/ticket assistance
- Parking (limited spaces)
- Free self parking
- Airport transportation - pickup (surcharge)
- Free grocery shopping service
- RV, bus, truck parking (surcharge)
Rooms Available
-
Room, 1 Queen Bed (Mini Suite)
1 Queen Bed
Features a private furnished balcony
Layout - Separate sitting area
Internet - Wired internet access
Entertainment - Flat-screen TV with premium channels and pay movies
Food & Drink - Room service (limited)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Desk and access to in-room childcare; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Desk
- DVD player
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Down comforter
- Separate bedroom
-
Standard Room, 1 Queen Bed
1 Queen Bed
182-sq-foot individually decorated room with a furnished balcony
Layout - Separate sitting area
Internet - Wired internet access
Entertainment - Flat-screen TV with premium channels and pay movies
Food & Drink - Room service (limited)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Desk and access to in-room childcare; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Desk
- DVD player
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Down comforter
- Separate bedroom
-
Apartment, 2 Bedrooms
2 Queen Beds
365-sq-foot soundproofed room with a furnished balcony
Layout - Separate sitting area
Internet - Wired internet access
Entertainment - 32-inch flat-screen TV with premium channels, pay movies, DVD player
Food & Drink - Kitchenette with microwave (on request)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - 2 bathrooms, shower, free toiletries, and towels
Practical - Free long-distance calls, desk, and access to in-room childcare; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Kitchenette
- Desk
- DVD player
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Down comforter
- Separate bedroom
-
Deluxe Double Room
2 Double Beds
194-sq-foot individually decorated room with a furnished balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels, pay movies, DVD player
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Desk and access to in-room childcare; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Refrigerator
- Desk
- DVD player
- Private bathroom
- Interconnected room(s) available
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Separate sitting area
- Cribs/infant beds available
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Down comforter
- Separate bedroom
Guest Reviews
- Jemson (2/5): - No wifi, no phone services, no Restaurant and nothing close.
- Murielle (10/5): - Vraiment bien très propre très class
- Jhonny (2/5): - Bad experience, they didn’t give key for my room. Unfortunately, I lost 2 envelopes one had $ 2000 us, the other one $500 us. I wanted to buy something to eat, they told me don’t worry about my stuff, I could go to buy. Arriving home, when the money owner came to take it, I didn’t see it in my bag.
- Siegfried (4/5): - Didnt really llke it! Very poor Breakfast. No dining facilities! Staff wasn't really sympathetic. Only one was ok
- Stephanie (10/5): - Very nice place I had an amazing night and the staff were amazing
- Yvette (2/5): - The room decor very creepy. They turn off the AC in the middle of the night. Mosquitoes, humidity. Very uncomfortable to sleep.
- Jonathan (10/5): - Great place
- Marcel (2/5): - Does not have a minimum.
- Kareen (2/5): - We could not find the hotel, we tried the phone number and it did not work. In the description it says that the hotel is 7 min away from airport. Noone in the area had heard of it. I had to book another hotel
- Peterson B (6/5): - Poor light in the room. Bad internet signal . They need to upgrade their tech equipment
- Guebolle (4/5): - Air conditioning wasn’t provided like it was mentioned in the facility
- Naomie (8/5): - Ils ont tambouriné ma porte pr apporter le dejeuner l. Bien que j’apprecie effort mais ca m’a vraiment sursauté . Sinon bon emplacement et tranquille
- Angeline (10/5): - I highly recommend this place. It is very affordable, you get serve breakfast, the staff is very nice and helpful. I really enjoyed my stay there. I will definitely stay there again.
- Marcseau (2/5): - No good
- Romon (8/5): - Cooked food for guest
- Diela (6/5): - I like it it’s clean and quiet I didn’t like the part of no TV and no A/C Furthermore they told me they didn’t cook after I paid for my breakfast online at last they brought me something to eat before I left
- Bessie Anastha (4/5): - Could have done much more. Paid for breakfast but I was served what I could purchase on the street.
- geraldine (6/5): A diamond chip in the rough - This Hotel have signs that it was a nice place to stay before covid. There are some improvements the owner is addressing such as plumbing. Being without guest for a couple years and the owner was really not expecting us as he had cancelled all bookings, the generator for the AC was not primed. However, the owner was the epitome of hospitality His staff on hand quickly found a room with an old fashion electic AC that worked quite well. The room was quickly dusted and a small fridge was moved into the room The linen was clean and next morning the front desk staff brought us hot coffee. They really tried to accommodate us. The decor is native to Haiti. The location is in the central area of Cap City but on a quieter side street. I think once the improvements to the plumbing issues are made and the entry treshold tiles replace, some cleaning up of the entry courtyard etc is done it will again reflect the vibrancy it must have had before the 2 years neglect occurred. I must add that I'm a usual 4-5* hoyel patron and was really repelled at the 1st impression. But our driver had a long day driving us fro Hinche over a very rough 2hours of bad road and he abandoned us after dropping us off at the front gate. The 2 young women that was there were obviously not expecting us. They called the owner and he was one of the nicest understaning persons ever. Along with the 2 youn ladies, my husband's patience I was able to calm down sufficiently to accept the hospitality.
- Verified traveler (10/5): - Great
- Verified traveler (10/5): Nice Hotel - It was very nice and clean. The staff was very friendly and professional will definitely consider going back when I’m in Cap-Haitian
- Verified traveler (6/5): - I didnt like the room I was put in, thhe bathroom started leaking and bed bugs bit me and my daughter. When i approached them with that the switch thenroom to a better room and condition and then they opened the wifi to the hotel so my experience was not all bad
- Wilguens (2/5): - The Hotel claim that they have parking and it wasn't true if one car already park, you have to find your way to park outside the hotel. at checking the lady was so nice but i never get a towel on time in my room due to the construction, it was a mess
- Miliana (10/5): Bonne expérience! - Staff super gentil et respectueux! Malgré un problème au niveau de la réservation le personnel a été très gentil et a résolu le problème rapidement. Les chambres sont spacieuses et propres!
- Wesner (8/5): Haiti 18 Nov 18 - The staffs were very nice. They tried to accommodate to all requests. My only issue was the hot water. But for the it was overall a very nice place to stay.
- Verified traveler (10/5): - Great hotel,it’s fantastic, everybody should go there
- sorina (6/5): - overcharged by expedia false advertising not to book again here or through expidoa
- Cesar (4/5): - One of the three receptionist was so awful I believe she needs to receive a courtesy class to work to any decent hotel in the area. I spent 10 days without watching any news because the TV is not working at all. The hotel can’t not provide me with a bottle of water besides the first day, the receptionist greeted me with one bottle of water. They told me that the hotel will charge me with a $20 fee if I have a guest slept with me in my room with two beds. Quietly frankly I had bad experience this time with this hotel and I wouldn’t recommend it to anyone who wants to go to a vacation in Cap-Haïtien. The only positive thing in this hotel is the lady who prepares the breakfast and happens to do everything in this hotel such as receptionist, cooking and cleanings as well. To sum up, that lady has more customers service more than any other two ladies who worked at the front desk.
- SAKY (6/5): Nov. 2017 - Well, it’s an OK enough place to stay if you need a place just to crash for the night or nights. Aside from that the hotel could use some upgrades inside and out. this is my second times staying there and I encountered a lot more problem during this stay then I did on my last trip, some of the issues were : no hot water, and when I told the front desk they said there is hot water, we showered with cold water a couple of times and went back to report the problem again, but it took an argument to get the problem resolved which the guy said was a breaker behind the bathroom. The power kept cutting out every hour every night til about 3am no one seem to be bother by it nor did we ever get an explanation. Breaksfast is okay...
- charitable (4/5): - I didn't like the service I spent 2 days with out AC-DC and room service. I will not recommend it to anyone else's.
- Verified traveler (4/5): Beware! - This place is way over priced for what it is, the free wifi did not work while I was there, rooms are really small and the bathroom running water was just hot water when taking a shower and that was no fun! TV didn't work but after several request they came and fix it. Lots of Miskitos inside the room and extremely humid.
- Ana (8/5): - una de las habitaciones se inundo, las tras dos muy bien
- i rather not (8/5): - I like this place I wish they have a restaurant in .over all good to stay .thanks guys. Nb I would recommended any one to stay because it's convenient to get out quiet don't regret to stay with them I'll do it again .
- Randy (8/5): Very responsive to guest - There was an issue with phone reception in the original room, but I was moved. The T.V. is controlled by Registration and not satisfactory. Otherwise, the people are nice and they provide with Air Conditioned and breakfast is just fine. I believe that they are willing to satisfy and for this, I would recommend this place.
- lukha (10/5): - stay was great. everything was cool.
- Jill (4/5): Did not stay - We showed up at the hotel, but did not stay. We did not feel the area was safe with the political unrest that was happening. The hotel did not have a restaurant.
- Edwin (4/5): Reasonable hotel, but needs major improvement. - Well let's first talk about the pro's about this hotel. I liked the fact that it included a fridge and small kitchenette that was functional and came in very handy since I brought food with me too cook. Room was spacious and somewhat clean. Room did have cob webs in the upper right side of the door panel. Bed was very comfortable and did receive a good nights sleep for the three nights I stayed there. Location is excellent since it is centrally located in Cap-Haiten. There are stores and markets in the area to buy stuff from which is good. Location is good and you feel safe in the area when you are walking around. Had electricity every night and hot water to take a shower everyday which is good. Now for the con's. The first is when I arrived Monday evening around 7:00 pm the receptionist wasn't that friendly. She then asked me for 15.00 US currency for the three nights I would be staying there. I proceeded to tell I just arrived you couldn't wait till I check out or the next morning to ask for the money for the electrify. She then stated we had to pay up front which I was very upset about since I had been up from 4:00 am traveling to arrive in Cap-haiten. Flew in from Fort-lauderdale that morning. Paid her 20.00 US but did not have 5.00 change to give me back, which I found unacceptable since the asked me for money for the electricity right away. I then stated since you have no change to give back to me then you should let me give you the next morning when you have change,
- Verified traveler (2/5): Dangerous area - Bad area, the personnel does not speak other language than Creole, they try to give their best but the surrounding conditions does not help
- Verified traveler (4/5): - Hotel lobby very hot, bathroom shower water pressure very low. No hot water, missing toiletries such as shampoo, lotion and small wash towels. The staff was friendly but did not know what to do when we inform them that were checking out two days early. They was unable to give me a receipt indicating that I only stay one day. AC wall unit does not work well, very loud.
- Sweet Pea (4/5): - The staff at Metro was delightful. The hotel itself, however, didn't match its description very well at all. There was no "restaurant" or "rooftop bar" or much of anything except the very basics and a nice breakfast served in the lobby. The electricity kept going off (the staff DID tell us that they were having problems with their generator and that they would move us to a different hotel if we wanted, which we declined, but it was still frustrating). The water went off completely a few times while we were there (for a total of 4 nites). The Internet (which we rely on while we are travelling) was very intermittent. The hotel was a 15-minute taxi ride into the town itself, which we were initially unaware of!
- Michel (8/5): Bon rapport qualité-prix - Bel accueil.Visite de la chambre et de la terrasse. Conseils pour les restaurants et markets dans les alentours.Lit très confortable. Air climatisé et eau chaude appréciés.Wifi gratuit.Petit déjeuner copieux et santé. L'hôtel est à 4 km. du centre ville mais j'avais affaire dans cette zone. Taxis à proximité.
- karen (8/5): Nice and reasonable in Cap Haitien along Hwy 1 - Reserved hotel the day prior. Staff did not know upon arrival. Seemed confused when shown the web page confirming payment. We needed two beds but were told there were no rooms like that. When shown the photo, a room appeared. Room had a 50% discount as well that night, but we could not talk her into giving us two rooms for the same paid price. Difficult to find off Hwy 1 as signs say Metro Hotel, but its registered as Metro Residences. Internet works in the lobby. DESPITE all this, the rooms were spacious, clean, bright, comfortable and the breakfast the next day was OVER THE TOP...omlette, toast, fruit, juice, oatmeal, potatoes, coffee and Coconut juice out of the coconut! Nice bar area up top..just needs people :)
- Verified traveler (8/5): very nice - Very nice people and a quiet stay. The staff provided breakfast. TV had channels similar to home.
- Sara (10/5): The staff were super awsome. - I love waking up to a wonderful warm breakfast. And some wonderful soup at super time. The hotel were the best ever. Wonderful staff very loving caring and genuine. I love one in particular name Lovely she went the extra miles to make my stay extra special. I would definitely recommend people to this hotel. I had a great time there. But they can try to improve with the cable that's the only little problem. Other than that best hotel ever. Thanks to all the staff at Metro hotel. I will definitely go back and metro will be my hotel. Thanks expidia for helping me book my trip.
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