Kinugawa Grand Hotel Yumenotoki
Location: Kinugawa Onsen Ohara 1021, Nikko, jp
Star Rating: 4 Stars
Property Type: Ryokans
About this Property
Luxurious Hot Spring Baths and Japanese-style Rooms
Indulge in the ultimate relaxation experience at Kinugawa Grand Hotel Yumenotoki with its indoor and outdoor hot spring baths. The chic Japanese-style rooms with tatami flooring and traditional futon bedding offer a serene retreat after a day of exploration.
Rejuvenating Spa Treatments and Entertainment Options
Unwind at the Blooming Spa Kaika with rejuvenating treatments or enjoy karaoke facilities for a fun evening. Guests can also relax in the spacious public baths or opt for a private bath for a more intimate experience.
Culinary Delights and Scenic Views
Savor seasonal meals at Yamashina and Wakana Japanese restaurants while admiring the picturesque garden views. Don't miss the opportunity to witness the changing colors of the gardens each season.
Experience luxury, relaxation, and exquisite dining at Kinugawa Grand Hotel Yumenotoki - book your stay now for an unforgettable getaway.
Important Information
Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.
Please note that restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after this time.
Policies
Check-in: 03:00 PM - 07:30 PM
Check-out: 10:00 AM
Amenities & Facilities
- Free beach shuttle
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Massage services
- Karaoke
- Non-smoking throughout
- Kid meals
- Public Bath
- Spa/wellness center services
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Security alarm
- Free wired internet
- Self parking (surcharge)
- Free beach shuttle
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Spa tub (surcharge)
- Internet access
- Wine release events
- Reception hall
- Japanese garden
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Superior Room, Non Smoking
2 Twin Beds and 2 Twin Futons
613-sq-foot room, balcony with garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - LCD television with digital channels
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Bed sheets
Bathroom - Partially open bathroom, separate bathtub and shower, a toilet with electronic bidet, and slippers
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Room service (limited hours)
- Separate bathtub and shower
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- No housekeeping
- Toilet with electronic bidet
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Basic Room, Non Smoking, Mountain View
5 Twin Futons
614-sq-foot room, balcony with mountain views
Internet - Free WiFi
Entertainment - LCD television with digital channels
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Bed sheets
Bathroom - Partially open bathroom, separate bathtub and shower, a toilet with electronic bidet, and slippers
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Room service (limited hours)
- Separate bathtub and shower
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- No housekeeping
- Toilet with electronic bidet
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Japanese Suite, Smoking
2 Twin Beds and 3 Twin Futons
614-sq-foot room, balcony with garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - LCD television with digital channels
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Bed sheets
Bathroom - Partially open bathroom, separate bathtub and shower, a toilet with electronic bidet, and slippers
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Room service (limited hours)
- Separate bathtub and shower
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- No housekeeping
- Toilet with electronic bidet
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Twin Room with Shower
The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Private bathroom
-
Luxury Twin Room
2 Twin Beds
592-sq-foot room, balcony with mountain views
Internet - Free WiFi
Entertainment - LCD television with digital channels
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Bed sheets
Bathroom - Partially open bathroom, separate bathtub and shower, a toilet with electronic bidet, and slippers
Practical - Desk, safe, and phone
Comfort - Climate-controlled heating and air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Room service (limited hours)
- Separate bathtub and shower
- Free WiFi
- Partially open bathroom
- Bedsheets provided
- No housekeeping
- Toilet with electronic bidet
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Japanese Suite - Annex
4 Twin Futons
560-sq-foot room, located in an annex building, garden views
Internet - Free WiFi
Entertainment - LCD television with digital channels
Food & Drink - Refrigerator and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, a toilet with electronic bidet, and slippers
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Room service (limited hours)
- Separate bathtub and shower
- Free WiFi
- Bedsheets provided
- No housekeeping
- Toilet with electronic bidet
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Twin Room
The spacious twin room offers air conditioning, tatami, a terrace with mountain views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Room with Shower
The spacious double room provides air conditioning, tatami, a terrace with mountain views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Two-Bedroom Suite
Featuring 2 bedrooms, this spacious suite offers 2 bathrooms with a bath, a seating area and terrace where you can relax. The air-conditioned suite provides a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as mountain views. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Twin Room
The spacious twin room provides air conditioning, tatami, a terrace with mountain views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Room with Tatami Area - Main Building
This family room features air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds and 3 futon mats.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Room with Tatami Area - Main Building - Non-Smoking
This family room provides air conditioning, tatami, a terrace with mountain views as well as a private bathroom featuring a bath. The unit offers 2 beds and 2 futon mats.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Japanese-Style Quadruple Room
This quadruple room features air conditioning, tatami, a terrace with mountain views as well as a private bathroom boasting a bath. The unit has 5 futon mats.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- eschgbe (10/5): -
- ASAKO (5/5): 温泉は、掛け流しの宿がオススメします。 - 部屋は、広く綺麗で清潔感もあり良かったです。 食事が口に合いませんでした。残念でしたね。21時過ぎに大浴場へ行きましたが、広かったですが浴槽のお湯が滞留なのか入った時は気が付きませんでしたが、よく見ると垢みたいなのが表面にいっぱいでビックリして出ました。お湯が汚い体験は初めてです。
- 西野 (8/5): 良い思い出となりました - 部屋が広い 特にありません
- Angelo (10/5): -
- Frank (10/5): -
- Eduardo Mario (10/5): A comfortable and enjoyable stay with welcoming service and a relaxing atmosphere - Everything about our stay was exceptional. Our room was very spacious and the kaiseki (breakfast and dinner) were delicious. Hotel staff was amazing and very attentive to all our needs. Will definitely recommend this hotel to friends and family.
- Faith (10/5): Thank you! - My husband and I came to Japan for our honeymoon, we stayed at Kinugawa for just one night. The staff was very friendly upon check in, they scheduled us for a private onsen that night, and they left a very sweet letter and gift in our room. The hotel itself is beautiful, the private onsens are so relaxing and complete with an outdoor area to cool off. The rooms had plenty of room and a beautiful view of the outdoor garden and mountains. They also had a room available with a delicious selection of Japanese whiskey along with snacks and ice cream to enjoy before and after the private onsen which was absolutely wonderful. Thank you very much for the experience to all the staff at Kinugawa Grand Hotel, it will be a memory my husband and I shall cherish forever! Everything was excellent.
- Karina (10/5): Great japanese experience in a relaxed space - Relaxing space and an oasis of tranquility between big cities. We loved the whole japanese exprience, with traditional room, traditional food and private onsen. We recharged totally!
- Joan (8/5): Great choice if staying in Nikko with sight seeing and train station close by - Very nice Ryokan and spacious for triple sharing and best cuisines we had None
- Chou (8/5): - 員工服務非常好，房間也很大，早餐也非常的豐富，拜訪的時期剛好是櫻花季，還有免費專車接送去看夜櫻，是個非常棒的體驗。
- WT (10/5): -
- Keisuke (10/5): -
- mieko (8/5): - お食事がとても美味しいかったです
- Vikas (10/5): The most beautiful and delightful Japanese hotel in Nikko ! - Everything!! Everything about this place screams excellence, cleanliness, politeness, polished. The staff at the front desk to the dinning area was nothing short of pure excellence!! Property is beautiful, the rooms excellent, food was the highlight for us, we had never had a full fledged Japanese dinner or breakfast and it was a culinary experience that the staff patiently advised us on on the norms etc. apart from all these were the beautiful onsen. If in Nikko again, this will be the only place I will be staying! Nothing. My family and I Loved every single aspect of the hotel.
- Sally (10/5): Amazing staff and facilities, a luxurious stay - The room was very large and we liked the choice of either bed or futon to use. The onsen both private and public were very well maintained and clean, amazing and comfortable. The little souvenir shop was also a nice addition for last minute browsing . The dinner and breakfast selection and spread was also wonderful and very satisfying. Simply beautiful facilities
- Minoru (9/5): -
- Robert (10/5): The most wonderful part of our Japan tour - The breakfast was excellent Private Onsen
- Malinee (9/5): -
- James (10/5): One of best hotel we have stayed in Japan - This 5 stars hotel had everything we needed. The warm and professional reception, the comfort of the rooms, the private open air bath and the large public onsen, and the amazing breakfast and dinner. We hotel location also very close to the Kinugawa Onsen station. Only 8 minutes walk. Japanese style breakfast and dinner were awesome and nice. None
- Yuko (8/5): リピートしたい。 - 清潔、親切、食事、温泉 👌👌👌 ジャグジーが壊れている所もある。露天風呂のお湯がぬるま湯な所がある。
- Sarit (10/5): WONDERFUL - EVERYTHING!!!! The hotel is stunning! The service was wonderful. The food was amazing (we eat Kosher and no raw fish) and we booked it 2 months in advance after another ryokan couldn't prepare food for us even tho they said they could, and immidiately I;ve got a reply to my request with questions and a will to accomodate us and we really apriciate it. The onsen was a dream (especcially the outdoor one). Our friend had to live after one night in instead of 2 and the person who did our check in was nice and suggested to give her some refund wvwn tho it was same day notice. Will definitly come back again if we have the chance and will recommed it to everyone weknow :) We had to pay for our friends food cost which is not cheap. Of course it is only fair she had to pay since she didn't give notice in advance but she should have paid from the beginnig. It wasn't a nice suprise to discover when we had to pay when we checked out.
- yamada (10/5): -
- Jochen (10/5): -
- Susan (10/5): A true Japanese experience. - This was a special getaway part of our trip. We knew it would cost more, however, we thought for the experience, it was worth it. It didn't let us down. We enjoyed the full Japanese dinner and breakfast. The onsen was lovely. I don't think there were any other Westerner's there at the time, the staff tried hard to communicate with us and make us feel welcome. The gardens that you could see from the lounge area were beautiful. It is worth getting there by the earliest check in time to enjoy the atmosphere and environment.
- Jo-Anne (10/5): A comfortable and relaxing stay, dinner and breakfast kaiseki was exceptional. One night was not enough - The dinner and breakfast kaiseki was exceptional The room was comfortable, onsen was relaxing Free shuttle bus from and to Kinugawa-onsen station Overall staff were very friendly On arrival staff did not explain about wearing yakata
- SUNG HOON (10/5): -
- Christophe (8/5): -
- Jose (9/5): Great place to enjoy authentic Japanese culture - Location, beautiful gardens. Great Japanese cuisine and culture
- Howard (8/5): Good experience of a traditional Japanese hotel - Wearing traditional Japanese clothing supplied by hotel to dinner was a nice touch.
- yanmei (10/5): 舒适 - 很喜欢
- ?? (8/5): - good
- Christopher (10/5): Wonderful service and the hotel was in an amazing private setting. Breakfast and dinner were the best we had in Japan du - Wonderful service and the hotel was in an amazing private setting. Breakfast and dinner were the best we had in Japan during our vacation.
- Shih-ping (9/5): Superb - Half board meals were fantastic. Room was comfortable and staffs were super friendly and helpfulness. Very small bathroom in the room
- Paul (10/5): Great stay and great experience - The staff, the accommodation, the services, great food and private onsen I think the facility is starting to show signs of getting older
- Mike (10/5): Impressive hotel nearby Nikko - Exceptional staff, all of them were highly attentive and kind. Outstanding Japanese dinner and breakfast. Our room was Japanese style, and it was gorgeous. Best hotel experience we had in Japan. 10 out of 10, would go back if visiting the area again. It’s a pity that tattoos are still a bit of a taboo in onsens, as many Westerners (and other cultures) have them.
- Po Tak (8/5): - Nil
- Marie (9/5): Great hotel to visit - with a car - Nikko and surroudings. - Very confortable hotel - 25 mn from Nikko shrines but well worth the distance. Food is very good. Great onsen. Staff was very nice, despite not so good english.
- Scott (9/5): Superb -
- Tikamporn (10/5): Exceptional -
- Maria (10/5): beautiful experience! - Beautiful hotel, we stayed in the japanese room and it was fantastic! also the private onsen was really nice for the kids. The public onsen was big and beautiful. recommended the japanese dinner and breakfast it is really big, so be prepared!
- Tuan (9/5): Superb - I have left my selfie stick at hotel.they have help me found it.Thanks for their helping
- Tan (9/5): Superb -
- Aliia (6/5): Great location and hot springs - Great location only a 10 minute walk from the station so was easy to access. Nice hot spring baths, enjoyed it very much. Breakfast was delicious. Overall property is a bit old, but it is pretty common with onsen hotels in Japan so gives it its own special vibe.
- Duangjai (6/5): Pleasant - Big room but old. Good breakfast and good dinner. Nice view from breakfast room. Old room and old Onsen. Onsen room is not clean.
- Kristina (10/5): Exceptional -
- Tachi (9/5): Amazing food and wonderful baths - The food (dinner and breakfast) were of highest quality Japanese fair and truly exceeded our expectations. The meals were served by very attentive staff and were a very pleasant experience. The big baths were good but the water temperature was slightly on the low side. Outdoor baths were good. In our room the living space and the bedroom were separated and the sofas in the living area were not terribly comfortable nor were they conveniently positioned.
- Cole (10/5): Exceptional -
- Thị (8/5): Very good - Its oke Time for checkin and check out
- Derrick (8/5): Very good - Kaiseki dinner was good and delicious , typical Japanese traditional dinner. Onsen facilities very spacious and clean. Front desk staffs Can’t speak English.
- Vivian (9/5): Relaxing onsen ryokan, perfect for a short trip from Tokyo - The room was spacious and clean and the futon was very comfortable to sleep on. Quite a couple of different onsen that you can try and both public and private were clean and well-equipped with skincare and amenities. (Private onsen were not free to book, they were 3300-4000 yen per 50 mins.) We had a good variety of food for breakfast and dinner, both of which were delicious and looked amazing. Staff were very helpful and always tried their best to assist us even though they spoke limited English. There is free parking available onsite if you drive. The interior was a little dated so could do with a refresher and the hotel is a bit isolated so might be hard to get to without a car.
- Jennifer (9/5): Superb -
- Lorne (10/5): Beautiful clean and traditional Japanese hotel. - Ryokan room was massive and very clean. The onsens were very nice and had indoor and outdoor options. It’s a bit isolated. So there are not many options for food unless you eat at the hotel. We stopped and picked up take away in Nikko.
- Kevin (10/5): Exceptional - The staff are very helpful and accommodating. The hotel is quite clean and the rooms are both nice and nicely spaced. Nothing
- Nguyen (9/5): Superb -
- Cathryn (8/5): An upmarket traditional Japanese experience - Our traditional room overlooking the garden was absolutely beautiful. The onsen was fantastic! Very clean and as westerners we felt very comfortable using it. The staff coming in to lay out the futons each evening while we were at dinner and then rolling them away each morning while we were at breakfast was a treat. The driver being available to pick us up from and drop us to the train was a great advantage. There was a very strong smell coming from the mat flooring in our room which we had not experienced when staying in other ryokans. The carpet in the hallway near our room was soggy from a leaking air conditioner. We had to walk past the smoking room and the smell wafting out each time was unpleasant. The air con in our room was very noisy. Luckily the weather was cool and we could turn it off to sleep. When we booked the only option we had was the package with the traditional room including dinner and breakfast. The meals were laid out beautifully, presented like a work of art but unfortunately there was no alternative food if some of the traditional food was not to our liking.
- Carolyn (9/5): Superb - Excellent staff, beautiful food, garden and Onsen. Room very comfortable
- Frank (9/5): Superb -
- Jesus (10/5): Exceptional -
- Sunknight (10/5): Exceptional -
- Cameron (10/5): Exceptional - Onsen included in fee or private onsens in rooms Very expensive for what it was
- Anonymous (7/5): Good -
- Sam (10/5): Very enjoyable - Very tasty. Immaculate presentation
- Ss (9/5): Luxurious onsen resort hotel - Very nice onsen with bonsei garden, good kaiseki dinner Far and isolated location. You need a car to be mobile
- Rafael (4/5): This place is WAY over priced, dated and limited in every way. - Inside looked nice even though it was very dated. The staff are the best part of the property. Everything is closed till around 4pm so if you stay more than one night you have nothing to do. The property description says they have more than one restaurant but this is untrue and my family felt misled as they only offer 1 type of dinning even though they advertise 3 restaurants with different cuisine.
- Helen (8/5): Very good -
- Linda (10/5): Perfect Stay - Excellent Onsen resort. All the staffs are very nice and professional. Me and my family had a wonderful time. Highly recommended. The Food excellent. I've been to many onsen resort in Japan, the food offer in this resort is the best.
- Kong (10/5): Excellent stay. - Onsen is clean with natural spacious, clean, well equipped, spacious, comfortable bed and room, excellent traditional kaiseki breakfast and dinner are excellent and delicious, the hospitality of all staff was excellent.
- Gatto (7/5): grand hotel/ryokan serving authentic Japanese food in beautiful surrounding. - very pretty location and lovely restaurant. it could probably use an upgrade across the board for a higher rating. seemed a little dated. pool was nice but limited and not that large. it was more like a convention hotel than a luxury resort. but staff were so nice and helpful it needs an upgrade. wet floor in the hallway, frayed carpets- and it seemed empty
- Patumtip (9/5): relax stay with full service and nice onsen in-house - big sand cleans room. good big onsen. full meal bf and dinner with nice Japanese set. helpful staff with weak English skill but excellent t service.
- Siew (10/5): Exceptional - The hotel is clean, the staff are polite and always trying their best to meet our requests, the onsen is clean and spacious, and the changing room is equipped with hair serum, face cream, toner and hair dryer. Nothing
- Jun (8/5): I was satisfied. - The nature and the comfort of onsen. It was a bit troublesome to get to from Tokyo.
- Amy (7/5): Great onsen hotel in a very small town - The baths in this hotel are big! I thoroughly enjoyed using the onsens here - it is truly an onsen hotel. The hotel staff are friendly, but most of them do not speak English, so there is a slight communication barrier. Kinugawa is a very small town, walking distance to everywhere - the hotel is about 10 mins walk to the best soba restaurant, and about 20 mins super slow walk to the suspension bridge. You will have to use the Google Translate app quite a bit, for communication in Japanese. Unfortunately, because of the language barrier, they were not able to explain our kaiseki meals properly and we were left on our own to figure out what was each item.
- Borapich (8/5): It was a great one night stay there. I love the food there, breakfast was one of the best for my holiday in Japan. - food was great over pricing with the old facilities.
- Sumitraporn (9/5): Superb -
- Sunisa (10/5): enjoy my stay and want to return again in the future - onsen, breakfast and kaiseiki dinner is superb, staff also very helpful and polite none
- Abdullah (7/5): Good -
- Joko (6/5): - Expensive and petty . Charhe a little items . No proper place to hang towels and clothes nor to put baggage except on the floor. Not user friendlly .
- jee chin (10/5): Excellent stay - Fabulous dinner n breakfast !! The hotel staff are all very friendly n helpful. This is our second time staying in this hotel. Will definitely be back again..
- Zhi (8/5): Perfect - The hotel has very beautiful garden, room is big and clean. Staff are very helpful. It has private onsen with reasonable price. Perfect!
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