Mercure Quemado Resort
Location: Place Mohamed V, Al Hoceima, 32000, Al Hoceima, MA
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Spa and Recreational Amenities
Indulge in massages and facials at the full-service spa and make a splash in the 2 outdoor swimming pools. Evening entertainment awaits at the nightclub and unwind in the sauna for ultimate relaxation.
Dining and Refreshment Options
Savor delicious meals at the restaurant, grab a coffee at the cafe, or enjoy 24-hour room service for convenience. Unwind with a drink at the bar and start your day with a buffet breakfast offering.
Convenient Facilities and Location
Benefit from complimentary Wi-Fi, on-site gift shops, and a hair salon. Business travelers appreciate the 24-hour business center and event facilities. With airport shuttle service and free parking, your stay at Mercure Quemado Resort will be hassle-free. Experience luxury just steps away from Quemado Beach.
Important Information
- Pool access available from 9:00 AM to 6:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Parking height restrictions apply.
Policies
Check-in: 02:00 PM - 11:00 PM
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Nightclub
- Guest education on local ecosystems and culture
- Annual carbon offsets
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Sauna
- Wheelchair accessible
- Steam room
- Elevator
- Fitness facilities
- Gift shops or newsstand
- Breakfast available (surcharge)
- Nightclub
- Safe-deposit box at front desk
- Porter/bellhop
- Full-service spa
- Smoke-free property
- Pool umbrellas
- Billiards or pool table
- Tours/ticket assistance
- Wheelchair accessible parking
- 24-hour business center
- Conference center
- Parking (limited spaces)
- Free self parking
- Airport transportation - drop-off (surcharge)
- Pool sun loungers
- Water dispenser
- Housekeeping on request
- Vegetable garden
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Change of towels (on request)
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Annual carbon offsets
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Vegan menu options available
- Vegetarian menu options available
- Water-efficient showers only
Rooms Available
-
Suite, Multiple Beds, Partial Sea View (Mohammed V Site)
1 King Bed and 2 Twin Beds
Features a private balcony
Internet - Free WiFi
Entertainment - Plasma TV
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Privilege, Room, 1 Twin Bed, Balcony, Sea View
1 Twin Bed
323-sq-foot soundproofed room, balcony/patio with sea views
Internet - Free WiFi
Entertainment - Plasma TV
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request, no cribs (infant beds) available
Smoking And Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Balcony or patio
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Executive Suite, 1 King Bed, Partial Sea View (Mohammed V Site)
1 King Bed
Features a private balcony
Internet - Free WiFi
Entertainment - Plasma TV
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Junior Suite, Multiple Beds, Partial Sea View (Mohammed V Site)
1 Double Bed and 1 Twin Bed
Features a private balcony
Internet - Free WiFi
Entertainment - Plasma TV
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Apartment, 1 Bedroom, Balcony, Sea View
1 Double Bed
Balcony with sea views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Plasma TV
Food & Drink - Kitchen with refrigerator, oven, cookware/dishware, and coffee/tea maker
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request, no cribs (infant beds) available
Smoking And Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Junior Suite, 1 King Bed, Partial Sea View (Mohammed V Site)
1 King Bed
Features a private balcony
Internet - Free WiFi
Entertainment - Plasma TV
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Apartment, 2 Bedrooms, Balcony
1 King Bed
Features a private balcony
Layout - 2 bedrooms and sitting area
Internet - Free WiFi
Entertainment - Plasma TV
Food & Drink - Kitchen with refrigerator and coffee/tea maker
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries
Practical - Safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking And Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Kitchen
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, 1 Twin Bed, Balcony
1 Twin Bed
323-sq-foot soundproofed room, balcony/patio with sea views
Internet - Free WiFi
Entertainment - Plasma TV
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries
Practical - Safe, desk, and phone; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request, no cribs (infant beds) available
Smoking And Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Balcony or patio
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Twin Room, 2 Twin Beds, Balcony
2 Twin Beds
269-sq-foot soundproofed room, balcony with sea views
Internet - Free WiFi
Entertainment - Plasma TV
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request, no cribs (infant beds) available
Smoking And Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Suite, 1 Twin Bed, Balcony, Sea View
1 Twin Bed
646-sq-foot soundproofed room, balcony with sea views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Plasma TV
Food & Drink - Refrigerator, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking And Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- 321rachidc (10/5): Hociema beach - The view is breathtaking beach front balcony service very nice and friendly stuff The room is clean and relaxing The best part is the sunset it’s s just woow
- pierre (8/5): - Le balcon semblait n'avoir pas été nettoyé depuis quelques mois
- Abdulhakiem (2/5): - Plumbing was trouble: running water and all shower facilities were broken. Terrible breakfast. The hotel trick the clients to make reservations in suites which are located far away from the sea and under terrible condition and services.
- Karim (2/5): Muy caro para lo que es - Liempieza mediiocre agua caliente muy mala
- Jamal (2/5): - Nog nooit zo een slecht hotel meegemaakt Alles stuk lift , kluis werkt niet vroeg bij receptie Zeggen ze is normaal als je kluis dicht doet gaat niet meer open omdat ze geen apparaat hebben om in te stellen daarom niet gebruiken Ontbijt zaal alle tafels bezet stoelen stuk Weinig keuze wordt niet aangevuld koffie machines Alle drie stuk na 20.00 geen warme dranken verkrijgbaar ook niet in centrum Hoceima. Als je naar centrum wilt moet je iets van 200 treden naar boven lopen best zwaar Nooit meer dit hotel
- Alina (8/5): - .
- Jamal (6/5): - I was told that the property is 9 years old, but it looks 40 years old. It needs upkeep and attention from its owners. The sea weather has its affect, but to attract people like us, requires quality level maintenance. We had A/C issues, lighting issues, internet connectivity, The elevator was inoperable that entire time 5 days we were there. Maintenance were called for us and did their best to fix things temporarily. The location is incredible, but the sour taste of staying at a run-down hotel was a sad state.
- Aicha (4/5): - Service is niet goed. Garage stinkt heel erg naar benzine
- Houda (6/5): - Die Lage ist super und Personal sind sehr nett Es gab leider Lärm wegen Bauarbeit Das Frühstück ist sehr schlecht
- Satu Annika (8/5): - Ihana maisema , iso huone, ystävällinen henkilökunta. Ainoa miinus oli rannalla olevat koirat, jotka haukkuivat yöllä.
- Yousri (8/5): - There were dogs at the beach and barking in the evening and morning did disturb. Beach was amazing.
- nauticala2021 (10/5): Thanks - Thank you for the welcome and the availability of the staff especially Mr Yassine an immense pleasure spent in this beautiful establishment everything is perfect room and equipment with great view from the The room and terrace with a very beautiful view, nothing to say either.
- 47hananeg (10/5): Amazing - I had a pleasant stay at this hotel, where all the staff were welcoming and helpful. I would like to particularly thank Soufiane for his professionalism and kindness. His attention to detail and dedication to providing excellent service.I highly recommend this establishment and look forward to returning in the future.
- tarik (8/5): - Nice place to stay with family or friends
- Marouan (2/5): Hotel en très mauvaise état - Hotel en très mauvais état, aucun entretien. Très mauvais rapport qualité / prix
- Jaouad (4/5): - Todo caro y no parece hotel de 4 estrellas
- 823anassk (2/5): The worst experience in my life so bed i have covid because this place it’s so dirty - Attention people the worst experience nothing good about this place do not foul for sea view this place it’s Dumpster the charge so mush money for absolutely nothing no air conditioning the bed broke as well The couches TV Also stay in shelter it’s better worse experience
- Samir (10/5): - Merci au top 👌
- Mouhad (6/5): Très belle vue et lit confortable. - Hotel avec vue magnifique sur la plage de Quemado. Petit déjeuner convenable. La chambre est très propre, terrasse magnifique et lit confortable . Cependant, les installations sont à raffraichir, la salle de bain est très moyenne, eau tiède voire froide, sent très fort l humidité et La chasse des toilette dysfonctionnelle. Si je peux aussi me permettre les terrasses sont séparées que par un voile légèrement opaque, il aurait été plus judicieux de mettre une cloison entre les terrasses pour en profiter pleinement et en toute intimité.
- Luisa (4/5): - Desayuno demasiado escaso. Cuando llegamos aún quedaba una hora para el final de la hora desayuno y no había casi nada. Le preguntamos si repondrán y nos dijeron que no. Que no les quedaba más. Además de eso, el comedor es demasiado pequeño y tienes que estar esperando a que acaben para poder ocupar una mesa.
- Jamal (4/5): - Hotel is geen 4* waardig. Renovatie is heel hard nodig. Kamer is niet voorzien van degelijke gordijnen, die er nu hangt is niet compleet. De scheidingwand net op het balkon is stuk waarbij je zo kan lopen naar de buren. Om 00.30 luid muziek beneden waarbij je met deur dicht van je balkon nog steeds te luid is. Na gebeld te hebben met de receptie is het nog steeds niet gedoofd. Helaas voor de prijs die we betaald hebben niet voor herhaling vatbaar. Bovenstaande punten zijn door gegeven aan de receptie. Een tip: controle uitvoeren voordat de nieuwe bezoeker binnen komt in de kamer. Wanneer de gast er in zit zoals wij, is het buitengewoon irritant want dat verstoort onze rust.
- Jamal (2/5): Mercure Hôtel Al Hoceima - Ont nous a refusé l’accès à l’apparemment car nous sommes arrivés en retard. Notre appartement a était remis en location alors que la location a était payé Intégralement. Nous avons dû trouver une solution d’hébergement d’urgence dans un autre hôtel de la ville, nous avons perdus 600€ en espérant que Expedia va nous faire un geste Comercial
- Ab (2/5): - The city of Alhoceima is beautiful by itself. However the bad experience in this hotel had a negative influence on the trip.
- Jennifer (6/5): - This hotel is uniquely located on one of the most beautiful bays in the world. Every room has a view, and what a view it is. Sadly, it has not been well maintained and is a shadow of what it must have once been. While staff members are kind, they are poorly trained and service is lacking. Lots of missed opportunities here to make this a better hotel.
- Ilham (8/5): - Excellent
- soukainaa293 (10/5): Exceptional Stay at Mercure Al Hoceima: A Special Thanks to Karim and His Team - A heartfelt thank you to Karim and his team for making my stay at the Mercure Al Hoceima truly memorable. The serene seaside views and tranquil setting provided a perfect escape. The modern, comfortable rooms and exceptional service ensured a relaxing stay. The hotel’s proximity to local attractions added extra charm to the visit. With its warm hospitality and peaceful ambiance, it’s an ideal choice for anyone looking to unwind by the sea. Highly recommended for a serene seaside getaway.
- 225ilyasa (8/5): Amazing experience I would love to come again - It was a good experience with Mercure Hotel Al houciema and a professional service, if I had the chance to talk about something in mercure hotel i would talk about the restaurant good quality food and expert waiters, honestly it was a good experience
- Maria (2/5): - The location was great but the hotel is old and has seen better days. Old furniture, broken cabinets and there was a broken pipe running on the stairs. Will not stay here again… if you read the reviews, most are about the entertainment team that forces you to give 5 stars to the hotel. The reviews about the rooms are almost all bad.
- Mehdi (6/5): - Calme et Tranquil Belle vue
- Mohamed (6/5): - Ok ophold meget centralt men vær opmærksom på musik i løbet af natten
- Sanae (10/5): - Mooie en rustige hotel. Gelegen aan het strand met natuurlijk een super mooie uitzicht. Dichtbij de stad. Super vriendelijke personeel. We moesten voor ontbijt vertrekken voor ons vlucht. We kregen alsnog een lekker stevig ontbijt! Super lief!
- Fatimazahra (2/5): Refus d'enregistrement à l'arrivée - Bonjour, Tout d'abord l'enregistrement était juste une catastrophe. Je me suis présentée à l'accueil et ai eu la surprise que ma réservation n'est pas présente. L'unique réponse de l'hotel était que mon nom ne figurait pas, et que je devais gérer avec Hotel.com. Je trouve ca inacceptable, j'ai fait des kilomètres pour deux nuitées et ai perdu la soirée et mon énergie à essayer de trouver une solution. Je souhaite tout d'abord avoir un compte rendu de ce qui s est passé, ne serait qu'un mail d'escuse, et un remboursement partiel des frais du séjour. Je souhaite aussi savoir ce qui sera mis en place pour ne plus avoir ce type de mismatch entre la communication de Hotel.com et l hôtel. Je rappelle juste que ma réservation a été faite 1 mois avant le séjour... Je trouve que le service de l'hôtel n'a pas la compétence de gestion de crise, et dire à un client, qui a non seulement réservé mais aussi payé, que l'hôtel en question ne peut pas l'accueillir est une catastrophe. Je suis à l'écoute de votre retour.
- Miguel (8/5): Bien en general - Todo bien en general, falta un poco de limpieza, falta café en habitación, desayuno bien.
- María Pilar (10/5): Preciosa bahía - El hotel está situado en un paraje muy bonito en la bahía de Alhucemas. La ciudad en sí es bastante tranquila y, al encontrarnos en Ramadán, muy apagada. En el hotel se notaba que era temporada baja y aprovechaban para realizar remodelaciones. La terraza de la habitación con vistas a las aguas turquesa de la playa, una maravilla. El personal muy agradable y servicial. Estuvimos a gusto.
- Mostafa (6/5): Not for me - Great view from the balcony. The only problem is you have to have a car because the hotel is located at see level. Otherwise you’ll have to walk up the hill for at least 20 minutes to go downtown.
- Alin (10/5): All Good - A great hotel, worth visiting again in the future
- Mohamed (2/5): Hôtel à éviter - Service zéro on devait rentrer à 14h ils nous ont dit que les chambres sont pas prêtes on a eu le temps d’aller manger au restau en ville pendant une heure et de revenir à l’hôtel que les chambres étaient pas encore prête donc service c’est zéro hôtels à éviter franchement à éviter plus jamais je viendrai dans votre hôtel
- Driss (6/5): - vue sur la mer truc de ouf 😍😍
- Farida (10/5): - Très belle établissement, bien situé, agréable. Personnel très aimable et Accueillant, souriant. Très belle vue. Personne avec poussette attention car il y a beaucoup d’escalier pour accéder à la grande place animée. Pas d’accès facilité pour les poussettes.
- Consuelo (8/5): Love the hotel but a lot of disappointments - The front desk service was top.. Love the welcoming smile, the room was clean spacious, The only negative about the room is the balcony floor all loose or maybe damage and it os a lit scary to walk on it. Same outside the hotel by the restaurant sitting area... Also online the hotel advertising a long list of free services like hair, pedicure and manicure services and they are not free st all....But the biggest problem we encounter at this beautiful hotel is the Restaurant service, starting with it is a big restaurant and bar that only have 2 servers one for the restaurant and one for the Bar that also served outside sitting area,, I think his name is Hamza, he does an amazing service, it is a huge area and he does all well, the food are bacic dishes and they all are very over priced, 35 dhs for a small can of soda, that is just to me tion some, breakfasts was free we order at the room, both days was a simple breakfast not napkins, nott utensils, only one cup of tea per person, I asked for black coffee both days they bring me coffee with milk and both days called back and I asked to please replace the lady that answer said sorry they will bring it to you now.... Sadly 2 weeks after I left the hotel I still waiting for the coffee... So restaurant manager need to step up and check what is going on in his restaurant.I asked to speak to the manager and was not available..so I am writing this review and I wish they improve the situation. the beach is not private and is full.
- Youssoef (10/5): - Locatie good, facilities need a lot of updating.
- Fatima (2/5): - Das Treppenhaus war dunkel keine Beleuchtung da meine Frau eine Phobie hat was Aufzüge angeht musste man gezwungene Weise durch das Treppenhaus was auch noch dazu kommt dass es sehr dunkel gestrichen worden ist und keine Beleuchtung so dass man noch mit dem Handy das Beleuchten musste das Essen war auch sehr schlecht Kaffee überhaupt nicht geschmeckt und das Frühstück war auch nicht so besonders dafür das Personal sehr freundlich und nett und sehr hilfsbereit
- Jafar (2/5): - Les appartements sales et les draps qui ne sont pas changé,le manque d'information et le manque d'équipements
- Verified traveler (10/5): Excellent hotel - bon service, vue exceptionnelle et personnel sympathique
- ABDULLA (6/5): الفندق اقل من المتوسط - موظفين الاستقبال ممتازين بوفية الفطور عادي ولكن خدمة العاملين ممتازة ،، تنظيف الغرف رديء جدا ، لايوجد في الغرفة مناديل ورقية و تطلبه من الاستقبال ،، رائحة المطبخ تصل الى الغرفة ،، لا يوجد شاطئ خاص للفندق
- Verified traveler (8/5): Receptie kan beter - De receptie verliep slecht ze hadden ons kamer weggegeven en hebben ons een ander kamer gegeven met minder uitzicht. de receptionist die ons heeft geholpen was niet gastvrij en onvriendelijk.
- Verified traveler (6/5): - Ottimo il buffet della colazione Nessun servizio in spiaggia Pessimo il dover pagare un supplemento (per il minorenne considerato adulto) quando la camera con due adulti costava lo stesso prezzo di quella con un adulto ed un minorenne
- achraf (8/5): - The place is wonderful. I stayed in the suite next to the hotel and enjoyed everything : the view, the beach and the cleaniness. However, we didn't like the buffet. The variermty was poor.
- Hicham (6/5): - Great location and all rooms with a view in the famous quemadou beach. breakfast is not great. And the lines on the buffet is not very good. Also the lack of restaurants choices for dinner. They allow so many people from outside to set in the cafe that guest of hotel can’t find tables. the service is ok and most of the wait staff are super friendly. They are just so stretched with a lot of people so it become slow. I wish the owners and management invest in other choices of food and restaurants.
- Verified traveler (8/5): - Hello! Hotel propre et la
- Mouhcine (8/5): great hotel - Hotel is clean and well maintained.
- Verified traveler (4/5): - Hotel décevant, service horrible !
- Giovanni (2/5): Pessimo servizio - HÔTEL in posizione meravigliosa Servizio a dir poco scadente, reception che non sa darti alcuna indicazioni su posti da visitare o altro (non ha saputo neanche dirmi che tipo di cucina proponeva il loro ristorante. Al momento del check out ho dovuto chiedere il dettaglio degli extra e ho trovato un pasto in più addebitato. Ho dovuto aspettare 30 minuti perché si rendessero conto di questo e mi restituissero i soldi. In sintesi servizio da dimenticare!!!!
- Jorge (10/5): George - Great location for relaxation and beach. Soufine and taoufik Gave me good food service. These gentlemen always made sure my food was quality. Always checked on my to make sure my service was quality. I highly recommend these two gentlemen for food service.
- Jorge (10/5): George - I’d say my overall stay was great. The room was always clean. My only feedback on my first day was an issue due the room being very hot. The issue was fixed the next day. The location was amazing. Wissam was very welcoming and helpful with visits to explore al hocemia. wissam was amazing. Please tell her manager.
- Zhongmei (4/5): Nearby the port but not worth the price - the only reason to choose this hotel is that it’s near to the ferry port on the beach, have a nice view to the ocean, otherwise I’m sure you can have some other better choices with this price, for one night more than 100€, I got: 1. The reception and garage guys are quite nice and helpful; 2. Only one drinking water in the room for two person and one teeth brush; 3. The mattress was too soft for the back, the second day we got back pain; 4. In the morning the breakfast didn’t start on time and the coffee machine was not working, meanwhile it’s not clean, nobody got coffee for breakfast; 5. They say the offer 24 hours room service food, but when we called they told us the service is closed...so we couldn’t not get lunch... Anyway, for one night to wait the ferry was ok, but no enjoyable.
- Verified traveler (8/5): - Het hotel was goed en vriendelijke personeel Kamer was netjes en schoon
- daniel (8/5): Adresse au calme au bord de la mer - Accueil VIP Très bon service et petit déjeuner Moins bien pour le diner
- Adel (10/5): - Awesome view! I also liked the shape of the hotel it looks like a ship
- Verified traveler (2/5): - The staff is rude, unprofessional and not fit for customer service. They have no clue about hospitality. The hotel is situated on a dirty beach and is overrated. Stay away!
- Victoriano (2/5): Péssima experiência - Primeiro, se pensarem ir de carro desde Tanger o melhor é escolherem outro destino pois além das 5 horas de carro pela montanha ha grandes possibilidades de não chegarem lá visto ser um perigo! A estadia neste Hotel foi péssima, fomos para descansar e ir para praia nem uma coisa, nem outra! O Hotel em frente a praia não oferece nada além da vista! Praia de areia negra e suja cheia de gente aos gritos e música aos altos berros que nem o barulho do mar se consegue ouvir mas esta música não para até as 4h da manhã! Pequeno almoço do pior sem nada comer e sem organização, Conclusão, perdemos os dias de hotel já pago pois já não aguentávamos estar aí! Por estas e outras razões não recomendo este Hotel
- Hanan (6/5): Ça passe juste - Service à l'accueil trop long, pas assez de personnel en journée pour une clientèle nombreuse. Problème de clime il faisait vraiment trop chaud dans l'appartement...seul avantage la belle plage de kemado en bas de l'hôtel.
- Verified traveler (2/5): - J’ai rater mon vol suite a une accident de route entre chez moi et l'aéroport. J’ai appelé l’hotel pour voir une solution avec eux ils m’ont dit qu’il faut voir avec expedia, j’ai appelé expedia il me disent que le numero de réservation n’existe même pas ! Le problème que le prochain vol vers Hoceima était après une semaine donc je me suis mis d’accord avec la compagnie pour reporter mon vol mais je n’ai pas eu la meme chose pour l’hotel. Ce que je souhaite maintenant c’est de reporter cette réservation non consommée que l’hotel était au courant bien sur !
- Verified traveler (6/5): Dårlig service - Først vi måtte vente mere ind 3 timer med at tjek ind. Vi fik en lejlighed hvor alt var beskidt og lugtet af gammel fisk, vi fik klaget over det derefter fik vi et andet værelse ligeså slemt med den anden. Service var dårligt.... Men vi har haft en lækker udsigt til vande og det var det bedste af det hele 👍
- Mohamed (6/5): - El somier estaba roto y el aire acondicionado no enfriaba nada
- Verified traveler (10/5): - Tout etait parfait, service impeccable personel tres serviable et a l’ecoute toute les chambre donne une vue imprenable sur la mer ... hotel tres calme
- Verified traveler (8/5): - La amabilidad del personal y sobre todo de los guardias de seguridad Lo que menos me gusto es el desayuno
- Mounir (8/5): A tres bientôt!! - Un cadre agréable, une tres belle vue et un personnel tres souriant et serviable ( des gardiens de parkings jusqu’au gérant du restaurant)
- José Luis (10/5): Vistas impresionantes sobre la Bahía - El hotel presenta unas instalaciones muy adecuadas. Destaca sobremanera las vistas impresionantes sobre la Bahía. Impresionante. Hotel muy cómodo y agradable. Da acceso directo a la playa. Lo de que deberían de mejorar sensiblemente es el desayuno. Pobre y aunque fuera de tipo autoservicio los embutidos eran bastante deficiente. No había tostador, el zumo estaba acabado. Pedimos una tortilla francesa y nos lo hicieron. Estábamos pocas personas en el Hotel y podría atenderse al huésped de forma particular.. A nivel global, muy satisfactorio
- karim (8/5): Hôtel très bien situé avec une très belle vue sur - Hôtel bien situé (plage) et toutes les chambres on une vue sur la mer. La chambre est spacieuse et la literie est confortable. Le minibar était vide et c’est un peu dommage.
- Dominique (8/5): Emplacement superbe - Situation parfaite directe sur la plage Dommage qu’elle ne soit pas très propre Chambre très bien mais climatisation ayant quelques faiblesses- vue imprenable.Personnel très sympathique
- ALI (10/5): - Good Hotel , and good service,Nice view , close to the beach thanx
- Mohamed (8/5): Super endroit - Excellent hotel, Magnifique vue sur la plage de Quemado
- Mohamed (2/5): Grave naze vraiment nul - Le service et surtout l’accueil Et trop nul et de plus des gros menteurs surtout à l’accueil il y a que la vue qui est bien sinon le personnel l’accueil les alentours l’hoteL n’a rien d’u 4 étoiles c’est un gros mensonge
- abdelali (4/5): Ja dat wel maar kamer is vies - Slot was stuk van de schuifdeur Op balkon kamer was vies zal daar niet lekker helaas
- A (8/5): - Nice hotel and amazing view on the beach. The parking smells bad.
- Gabriele (8/5): romantic getaway - Absolute satisfaction, had a Seaview from our Balcony. Hotel Staff where supportive and friendly. Cleanliness was excellent. Only have good things to say about the hotel and Service.
- Antonio (8/5): Nice hotel close to a nice beach. - The room was nice, even if only after some works of rehabilitation (lavabo, curtains etc.). But stay at the balcony was impossible for a very noisy environment: very heavy road works and building works at the close port all day long even during all Friday, all Saturday and all Sunday: very strange and very rare to see that in all the country! Even stay on the beach was very disturbing for the horrible noise. Luckily the rooms are well isolated from the outside.
- Adil (2/5): Worst Hotel I've stayed in - This is not anywhere near a 4 star hotel. This hotel is a scam. We have booked this hotel for two nights ( my wife and my two girls 7 and 3 years old ) and we couldn't stay more than one night. Everything was not working. Here are some of the issues we had: - Hallways had no lights. We couldn't seem to locate our room at night because the light was off in the hallways. - Entertainment system was not working. WIFI and TV were not working - They had a major issue when the water went off. So we had no water from 8pm and we checked out and the water still didn't come back. They kept telling us that they are working on it and it should come back in one hour or two. It was all lies to keep us longer. We couldn't take a shower and we couldn't use a toilet because there was no water - Sewer smell was horrible especially by the garage. My daughter got sick and started throwing up. We immediately evacuated. - Swimming pool was dirty. It smelled horrible. - Food was horrible so we had to find a place to eat outside of the hotel. Overall this is not a hotel i can recommend to anyone. Expedia needs to block this facility from the list of the hotels. This is not even a 2 star hotel. By the way, some of the staff acknowledge all these issues and told us that this hotel needs to shut down. Obviously, they have seen a lot of complaints. The reception has a lot of people complaining about the water cut off.
- Mick (6/5): Clean Modern hotel on beach but missing something - The only modern hotel on the beach which is why we stayed for one night. All the "difficult" things were there - modern building, excellent location on the beach but close to town. As I recall this is the only such hotel that meets these criteria. But it was not cheap and for the price I would expect much better service - there were missing serving spoons at breakfast, the msemna were old and "warmed" by a single candle, the waiting staff made no attempt at establishing contact, there were no beach towels provided, coffee in the bar in the evening was excruciatingly expensive, it took 4 attempts over 12 hours to get a working door key (the batteries needed changing in the lock).
- JANNA (8/5): - There was a terrible sewer smell in the hallway. Othewise, very nice.
- Sandra (10/5): Wonderful view - Wonderful room, view, breakfast. Only disappointment is WiFi and pool not working.
- Ahmed (6/5): Need prof staff - Normal not so much to say.
- Verified traveler (6/5): BAD EXPERIENCE!! HOTEL MERCURE QUEMADO RESORT - I booked a Superior Suite in Mercure al Hoceima, When we arrived, we were shocked by the non professionalism of the stuff. The Suite smelled like toilet and the air conditioning did not work at all. We asked to change and the stuff told us that there hotel is fully booked... I checked again in Hotels.com and found that plenty of suites are available and then i insisted to change. then they granted us a new suite. THe air conditioning always didn't work properly however the suite was a cleaner ... The location and the view are magnificant, however, the all the hotel stuff needs to be changed... the hotel is very badly managed...
- Mrs N (8/5): - Had great time
- Verified traveler (8/5): New Hotel with Magnificent Mediterranean View! - Wow! The most spectacular Mediterranean view ever--right from our balcony! This new hotel is quite impressive. The beach, though magnificent is mostly dominated by Arab men and therefore uncomfortable for women not covered appropriately. It is a little difficult to find. GPS coordinates would be helpful.
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