Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Location: Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225, Surabaya, ID
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience luxury and convenience at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, where modern elegance meets ultimate comfort.
Spa & Recreation
Indulge in rejuvenating treatments at our full-service spa or unwind in the outdoor pool and hot tub. Enjoy the soothing sauna and let every stress melt away during your stay.
Dining Delights
Savor culinary delights in our on-site restaurant, enjoy snacks at the café, or unwind with a drink at the lounge. With 24-hour room service and cooked-to-order breakfasts, your cravings are always catered to.
Exceptional Amenities
Stay connected with complimentary Wi-Fi throughout the hotel and enjoy conveniences like a business center and airport shuttle service. Each of our 212 guest rooms features modern comforts such as LED TVs and refrigerators.
Book your luxurious escape at Hotel Ciputra World Surabaya today!
Important Information
- Pool access available from 7:00 AM to 5:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 08:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Sauna
- Designated smoking area
- Concierge service
- Elevator
- Fitness facilities
- ATM/banking
- Shopping on site
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Full-service spa
- Wedding services
- Express check-in
- Grocery/convenience store
- Tours/ticket assistance
- Conference center
- Snack bar/deli
- Free self parking
- Airport transportation - pickup (surcharge)
- Banquet hall
- Reception hall
Rooms Available
-
Suite
1 King Bed
Overlooking the city
Layout - Bedroom
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Deluxe
2 Twin Beds
355-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Executive Club Deluxe
1 Queen Bed
Overlooking the city
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Executive Club Grand Deluxe
1 King Bed
Overlooking the city
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Double Room
1 Queen Bed
323-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Grand Deluxe Twin
2 Twin Beds
398-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Deluxe
1 King Bed
355-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Grand Deluxe King
1 King Bed
388-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Twin Room (Twin Bed)
2 Twin Beds
323-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Muliadi (9/5): -
- Soon Chai (8/5): -
- dnd_dndy (10/5): Perfect Stay in Surabaya - I've stayed at a few hotels in Surabaya before, but Hotel Ciputra genuinely stood out. From the moment I walked in, there was something about the atmosphere that felt calm, polished, and welcoming. I met and was assisted by Alicia at the front desk. She greeted me with a warm smile and was incredibly attentive throughout the whole check-in process. She answered all my questions patiently and made sure everything was sorted before I headed up to my room. Small thing, but it really set the mood for the rest of the stay. My room was amazing. The interior had this classy yet comfortable feel not the kind of fancy that makes you afraid to touch anything, but the kind that actually makes you want to stay in and enjoy the space. And the view from my window? I spent a good few minutes just standing there looking out over the city. Surabaya looks surprisingly beautiful from up there, especially at night when the lights start coming on. The location also worked perfectly for what I needed. Everything felt accessible, and I never had to travel too far to get anywhere in the city. If you're planning a trip to Surabaya and still figuring out where to stay, just book Hotel Ciputra. I don't think you'll regret it.
- Kuen-Ting (9/5): 推薦大家來這裡住 - 地點離百貨很近，採買跟吃飯都超方便。 飯店人員很親切，早餐選擇多樣又有風景能看，超級棒！ 美中不足的是浴室的插座壞了，床頭旁沒有插座可充電
- Elsyaputri (10/5): Wonderful Birthday Stay with Thoughtful Service - This visit was for a birthday staycation, and it turned out to be really special. We received such thoughtful touches, like a birthday cake, and even a lovely surprise at the restaurant. Everything was beautifully arranged by the restaurant team. The restaurant offers a wide variety of food, which we really enjoyed. Our room was so spacious and the Front Office team, especially Ms Amanda, arranged a nice room for us, which made the stay even more comfortable. Overall, we had a wonderful experience and felt very well taken care of. We are definitely looking forward to coming back again.
- pierre (8/5): Un bon hôtel dans un quartier moche - Hotel confortable,calme et bien équipé Dans un centre commercial assez pratique Le quartier autour qui est horrible , comme semble l'être toute la ville!
- GUIXIANG (7/5): - 1, towel seems to be aging 2, breakfast is not matching standard of 5-star hotel
- theollae (10/5): Surabaya - I had a great experience staying here. The facilities were excellent and everything was very clean. Special thanks to Miss Early and Mrs. Nau for the amazing services, very friendly, attentive, and made sure everything went smoothly. Definitely a pleasant stay!
- andrewwK739KR (10/5): Lovely Staycation Vibes - I stay here again for 2 nights for staycation with my family . I've been here before and the services is still amazing . The lobby ambience is cozy , the room is spacious and feels so warm, breakfast is top notch as always . Glad to see Ms. Alicia again , who assist my check in, she's even still remember me . Feels like I'm coming home everytime I came here . Will back for another stay of course!
- christianto (9/5): -
- Sultan (10/5): -
- ahmadqoisa (10/5): Mr unggul my savior - Mr unggul help me to go to my room , cause I forgot to bring my key room, thanks Mr unggul ,thank Mr unggul thank Mr unggul thank Mr unggul
- Kabo (9/5): -
- Siva (6/5): - Good Location The cleanliness level has dropped compared to my previous experience. There is too much noise from the neighbouring room, and the management has not taken any action.
- Fearless44751677685 (10/5): Review - So Happy in This Place. Mr. Unggul the best service in here, you can try it. Near the mall, have a massage, have a sauna, and have a gym place🫶🏻🎊🎉 you must try it!
- Fiona (9/5): - Next to the mall The room
- Eka Hesti (7/5): -
- Reg (7/5): Heerlijk verblijf, op één puntje na… - Comfort, ruimte, schoon en ligging naast shopping mall. Mensen in pyjama bij het ontbijt! Zou echt niet toegestaan mogen zijn. Misschien een local habit, maar ik neem aan dat badkleding ook niet toegestaan is in de dinerzaal, dan zou slaapkleding ook verboden kunnen worden tijdens het ontbijt. We hebben een heerlijk verblijf gehad, maar dit zou een reden kunnen zijn om niet nog eens terug te komen.
- George (10/5): -
- Graham (9/5): 2 night stay - Staff, breakfast, comfy bed. Remote control for TV was tricky, toilet bowl slack on floor. Very small faults .
- raymond (10/5): will stay again when i go back to indonesia. - breakfast very good great selection, room very clean. and location the hotel is right above the plaza. air conditioner could not go below 23oc.
- raymond (9/5): could not be better and the price was very cheap. - break fast very good , room very clean but air conditioning not so good could only go down to 23oc but location very good planty of taxis and hotel is above a plasa. aircon.
- hantonius (10/5): Great experience - Value for money room and fascilities. Great services especially Mr Unggul. Very recommended, surely will come back fornnext trip.
- akhyarz (10/5): Stay at Ciputra Wold Hotel Surabaya - Nice hotel at Surabaya city wiyh excellent view, delicious food, cleanless room, employee/staff with good hospitality, complete facility, hotel access direct to shopping mall and cozy atmosphere there
- Misnati (10/5): -
- luke (10/5): - Very friendly staff, including interns
- Vincent (10/5): - Excellent Nothing
- Sarah Patricia (10/5): -
- Tzoe Keat (9/5): -
- Prisca (10/5): Great hotel with lovely artwork -
- Lucky (9/5): Overall, we enjoyed our stay. The staffs were very helpful, the room is excellent and convenient location. We definitely -
- berleong (8/5): -
- Chin Huat (8/5): - friendly service all the way
- Cecilio (7/5): - Buenas instalaciones, algo descuidadas. La ubicación y los servicios que ofrece están bien. La limpieza es muy mala para un 5 estrellas. Las habitaciones son de moqueta y estan llenas de pelo de otros huéspedes. La piscina cuenta con jacuzzi pero no funciona. El personal del Room Service es bastante molesto a veces, me visitaron hasta en 4 ocasiones para pagar la cena cuando el problema era suyo.
- Perseus (10/5): - This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again.
- Ruby (10/5): - Convenient and clean , the stuffs are friendly and hospitable
- Ruby (10/5): - Convenient , the view of swimming pool is really great
- Dewangga (8/5): -
- Amancho (10/5): -
- claudia (10/5): -
- Pirogova (10/5): -
- christophe (10/5): Un établissement prestigieux à moindre coût. - Les chambres sont très spacieuses, confortables et de bon goût. Le petit déjeuner est varié , Le lieu dans une galerie marchande peut être un plus . Rien
- Dino (8/5): Nice affordable hotel with secret access - It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine
- Dominic (9/5): -
- pusparyanti (9/5): - Location Clean Comfy bed n pillow Friendly staff
- Senthil (9/5): Superb - Good None
- Monzhagi (10/5): Exceptional - Location was actually the main reason I chose this hotel. very convenient as it was next to a shopping center. The porters were extremely polite and helpful. Could do with a better pillow.
- Quest42774247994 (10/5): My Hotel Ciputra World Surabaya Experience - For my review of this hotel, I had a really extravagant experience especially from the services and greatly furnished interior coupled with the modern infrastructure. The view was also something that had to be mentioned due to it’s amazing city atmosphere. The staff that I’d like to mention the most is Mr. Unggul who helped me a ton in terms of services and providing the best experience.
- adindaayus2025 (10/5): Really good experience. - I stayed at this hotel for 3 days with my family and my three kids. I used the sauna every day, and Mr. Unggul was very responsive, provided friendly service and really polite as well. The food was delicious, and the service was great. Overall, I had a really good experience here. The only thing is that the room cleaner often came to clean while my kids were still sleeping. But it was nice that they didn’t get upset when I declined the cleaning. The jacuzzi was great too—thumbs up!
- B1o (8/5): Short gateaway in west - Mostly everything The room's carpet was a bit dusty
- Lea (7/5): convenient stay -
- 732thedas (10/5): Nice experience in Ciputra World - Nice place for staycation, near with mall, have a good view, good service especially with Mr Unggul in pool area, really recommended
- M.a (8/5): Very good - The location The room isn't soundproof, I can hear TV or someone talk from the next room.
- Lukas (7/5): Good - - Check in, check out smooth, in general the staff is friendly and helpful, Lobby, Front Desk, Restaurant - the bed is big and comfortable, as well the pillow, had a good sleep every night - In case you need something, there is a mall directly connected to the hotel - shower head in very bed conditions, water not come out smooth, seems havent been changed for long time, low water pressure in 12th floor. - AC is loud, if you put it on the highest level it not run smooth, would need to be checked by the technician. - the Lobby is in the 8th floor, there is no balcony or outdoor area at the lobby, actually everything is devided in this hotel, outdoor pool, 20th or 22th floor, breakfast 7th floor, lobby 8th floor, entrance GF... I stayed for 2 nights and had the feeling I spend half of the time in the lift. The general feelings is as you are in a kind of bunker. - room layout and design is in "glamour" direction, is not cozy at all, lack of small decoration, but this is a question of personal taste. restaurant design, similar. - relative traffic area infront. In case you need often leave the hotel for meetings, be prepared for traffic. RESUME - good for a shopping trip for one night for people outside of Surabaya - as the big mall and restaurants are near by. For business purposes, or holidays rather not recommended.
- mehmet engin (4/5): - poor wifi
- 786dvorag (10/5): Wanna come back? Yes! - Clean. Nice view. Smell good. Gorgeous. Outdoor jacuzzi, infinite pool, kids pool available and clean. Pak Unggul Health Club Attendant was friendly and helpful. Breakfast has many varieties. Available menu for allergist. Chef Adam was nice and friendly.
- Dewi (10/5): Exceptional -
- makoto (8/5): - 次回、泊まるつもりです。
- Maria (10/5): Exceptional -
- Sam (7/5): Good -
- David (10/5): Exceptional -
- Craig (10/5): Family atmosphere - The staff as always made us feel like family, we appreciate their efforts especially with our daughter.
- Benny (8/5): good location - friendly un common lobby
- dhikad2025 (10/5): Lovely excape staycation - Lovely place Friendly service from mr. Ungul @ pool area Nice view at the pool n jacuzzi The room is clean n cozy Near to the mall : ikea azko atm bca mandiri h&m uniqlo huge game area food court xxi movie time Its a complete staycation Love it ❤❤❤❤❤
- mauriceh127 (10/5): Super service - Really good service. Especially for Mas Unggul. He was very helpfull with information I needed and helpfull with my children. I would definatly recommend Ciputraworld. They gave me an free upgrade to one of the rooms. I am a Diamond member at Wyndham but I chose to become a member of Ciputraworld and will continue membership here. Really clean hotel, superb service, good breakfast, super location next to/ attached to Ciputrworld Mall.
- K (10/5): Wonderful family stay. - Room was very spacious and well-appointed. There is a huge bathtub and a separate shower. Very cosy. The breakfast spread was very good and the service staff are always very friendly. First impression by front desk staff, Alicia, already set the expectation of a wonderful stay. The bathroom had a glass door. If you are not careful, you can walk into it. My 3 year old grand son did that and had a bloody nose.
- Robins (9/5): Superb -
- Yova (10/5): Exceptional - The service and the staff are amazing. The room was spotless with a very comfortable bed. The entire ambience was beyond expectation. We ordered IRD and thought that it could use some feedback... The portion and presentation were great, however the taste is not quite as I expected. Probably needs a little more adjustment in the seasoning.
- Adventure53997548420 (10/5): A very good quality hotel - the rooms were so clean and the facilities are the best. The reception handling it very fast and quick also staffs were very friendly. I got helped by Lea upon this review and my god the restaurant menu are sooo much options and it tasted very delicious. The view at the pool were very amazing since the scenery on top was on another level. Thank you so much hotel Ciputra World Surabaya.
- 28yuliap (10/5): excellent!🤩 - Hotel Ciputra World Surabaya offers free access to the pool, gym, and sauna for all guests. With Services by Unggul S. Mukti, enjoy modern fitness equipment, a refreshing pool, and a relaxing sauna for a comfortable and luxurious stay🤩👍🏻
- innastyah (10/5): Perfect - Hotel Ciputra World Surabaya has a cool rooftop pool with a great city view, plus a jacuzzi, sauna, and a well-equipped gym. It’s a perfect spot to relax or stay active while enjoying your stay in the city. All good—love the facilities and the excellent service by Mr. Unggul S. Mukti!
- Mati (7/5): so-so - location they wont print out portflio and an official recipt for my reimbursement
- Ozy (10/5): - Loacti o n near from mall,and everything's good
- Hideo (6/5): - 壁が薄く隣りの部屋のいびきがうるさくて眠れませんでした。いいホテルですが、電源の場所が不便だったり、お湯の調整が難しかったりと設備が微妙です。朝食は豊富ですが、寿司が腐っていて吐き出しました。
- Joso (10/5): Exceptional - I liked how the staff was attentive and friendly towards our needs. Huge kudos to the front desk reception staff. When it comes to the rooom, I enjoyed the comfy bed and size of the room--fit for a king! The location is also very strategic, located on top of a mall and close to almost everywhere in Surabaya. The fact that we didn't stay longer in the hotel. I think it'd be awesome if the room rates can be a little lower.
- Rajeendran (10/5): Exceptional -
- Hadiyanto (5/5): Passable - the l9cation attached to the mall the services
- Him (10/5): - Wonderful staff
- Imam (9/5): Superb -
- Raymond (8/5): Excellent - Location Room on arrival
- Richardt (10/5): Exceptional -
- Kelwin (9/5): Superb -
- Kamal (9/5): Superb -
- Jay (9/5): good - clean room it was build at the top of a round parking lot, so its a round shape hotel
- Andrew (9/5): Superb -
- Kahar (9/5): Superb -
- Saleem (2/5): Very poor -
- I (9/5): Great Hotel - I attend graduation ceremony of my son in the same building. So location is great for this occasion. Room is clean, comfortable and classy design. Good quality towel, room linen and bathroom amenities. Excellent service from the staff from security guard, doorman, bell boy and reception team. Great variety of breakfast and friendly service from all team at the gallery restaurant. room corridor is a bit smelly, AC fan in my room was quite noisy, long wait for elevator perhaps due to high occupancy.
- Harno (10/5): Recommended to stay, and have excellent breakfast , staff friendly 😁 - Excellent breakfast, nice food. Everything is good
- Nurziana (8/5): Okay - Location Dying mall
- Lienny (8/5): Very good -
- Jonathan (8/5): Very good -
- Josephine (9/5): Superb - Hotel employees are nice Need more wall hooks to hang clothes in the bathroom
- Jordan (8/5): Very good -
- Olivia (9/5): Superb -
- Konfir (10/5): Great hotel, value for money -
- Phillip (8/5): Book your stay here! - You have so many option to eat at the attached mall specifically the Chinese paradise restaurant is a must try! We’re leaving early morning and we got offered by having our breakfast packed to go! Hotel is beautiful and clean, staffs are kind and helpful. The location is also a plus The bad smell on the entrance when we entered to the first lobby after getting off! We’ve been here more than two days now and still it smells bad! But after entering to the 8th floor it’s ok!
- Robert (10/5): Exceptional - The friendly staff Breakfast was poorer than the years before
- Stephen (10/5): - Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
- Yichia (10/5): Exceptional - the location is great, and the staff is really helpful
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