Alp Hotel Masella
Location: Avda Josep Maria Bosch I Aymerich S/N,, Alp, Catalonia, 17538, Alp, ES
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Ski-In/Ski-Out Convenience
Embrace the luxury of ski-in/ski-out access at Alp Hotel Masella, offering a perfect blend of adventure and relaxation.
Entertainment and Relaxation
Indulge in a vibrant nightlife experience at the hotel's nightclub or unwind by the outdoor pool. The hotel also boasts an arcade/game room for lively entertainment.
Delightful Dining and Comfort
Savor delicious meals at the hotel's restaurant, relax with a drink at the bar/lounge, and enjoy the convenience of room service. The hotel's amenities, including complimentary Wi-Fi, ensure a comfortable stay.
Book now and experience the ultimate mountain getaway at Alp Hotel Masella!
Important Information
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Fireplace in lobby
- Arcade/game room
- Nightclub
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Ski storage
- Elevator
- Fitness facilities
- Gift shops or newsstand
- Fireplace in lobby
- Ski storage
- Breakfast available (surcharge)
- Television in common areas
- Arcade/game room
- Library
- Nightclub
- Safe-deposit box at front desk
- Free newspapers in lobby
- Ski-in/ski-out access
- Meeting rooms
- Smoke-free property
- Ski equipment rental shops nearby
- Billiards or pool table
- Tours/ticket assistance
- Basketball on site
- Mountain biking on site
- Playground on site
- Rafting on site
- Rowing or canoeing on site
- Ski lessons on site
- Downhill skiing on site
- Snowboarding on site
- Volleyball on site
- Free self parking
- Pool sun loungers
- Banquet hall
- Horse riding nearby
Rooms Available
-
Family Room
3 Twin Beds and 1 Twin Bunk Bed
Overlooking the mountains
Internet - Free WiFi
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Daily housekeeping and heating
Accessibility - Thin carpet in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room
4 Twin Beds and 2 Twin Bunk Beds
Overlooking the mountains
Layout - 2 bedrooms and living room
Internet - Free WiFi
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Daily housekeeping and heating
Accessibility - Thin carpet in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Quadruple Room
2 Twin Beds and 1 Twin Bunk Bed
Overlooking the mountains
Internet - Free WiFi
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Daily housekeeping and heating
Accessibility - Thin carpet in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room
5 Twin Beds and 1 Twin Bunk Bed
Overlooking the mountains
Internet - Free WiFi
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Daily housekeeping and heating
Accessibility - Thin carpet in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 7 (7 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Twin Room
2 Twin Beds
Overlooking the mountains
Internet - Free WiFi
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Daily housekeeping and heating
Accessibility - Thin carpet in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room
4 Twin Beds and 1 Twin Bunk Bed
Overlooking the mountains
Internet - Free WiFi
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Daily housekeeping and heating
Accessibility - Thin carpet in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Quadruple Room
2 Twin Beds and 1 Twin Bunk Bed
Balcony with mountain views
Internet - Free WiFi
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Daily housekeeping and heating
Accessibility - Thin carpet in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Double Room
1 Double Bed
Balcony with mountain views
Internet - Free WiFi
Food & Drink - Room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Daily housekeeping and heating
Accessibility - Thin carpet in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Marion (2/5): - Très hostile Tout
- CAMILA (5/5): - A localização. Sauna não funcionava, quartos mais velhos, porém ducha boa e cama boa
- Flores (8/5): Bien: personal amable, ubicación, piscina, limpieza Mejorar: reformas, no es barato y se ve antiguo. - Que estaba limpio, el personal, la piscina y la ubicación. Q las habitaciones necesitan renovar.. están muy antiguas.
- MONTSE (8/5): -
- Sen (10/5): -
- RAUL (6/5): - La cercanía a las pistas de esqui Se escuchaba mucho ruido entre habitaciónes y en la primera planta encima de bufet mucho ruido también
- Clara (7/5): -
- ALEXANDRE (2/5): Excelente servicio, falta invertir en las habitaciones! - El hotel está bien ubicado y el personal es excelente El hotel es barato, por lo que tampoco se puede pedir lo que no pagamos, está claro pero en general se vé bastante machacado, se entiende por volumen de gente pero pequeños cambios hacen la diferencia. La moqueta de la habitacion se ve antigua, las sábanas estaban sucias (habia restos de algo) - se veían cambiadas pero se veían restos de algo o igual habian tocado el suelo en el momento de cambiarlas. Las paredes son de papel, se oye todo. La pared del balcon estaba agrietada (HAB 314) - las toallas no, olian bien. En fin, si se puede invertir un poco yo creo que ustedes podrían rentabilizarlo rápidamente.
- marta (5/5): - Hotel muy bien situado, pero le falta una reforma urgente. Muy viejo todo Muy sencillo
- Jesús (8/5): - Las camas son pequeñas
- Sonia (9/5): - Ubicacio i en general tot 10 El bufet de sopar
- A K (7/5): A no-frill Hotel with nice view. - The hotel staff is very friendly and supportive, right from reception to room service to bar/restaurants. The swimming pool is well-maintained. Food is also good. This is basically a no-frill hotel. Do not expect a water kettle or other common amenities.
- Gerard (7/5): Bàsica pero be. - El bon ambient i atenció a la sala del bar. El cafe - dolentíssim. Habitacions bàsiques pero desactualitzades. Ambient al menjador hostil, tot i que el metre ho soluciona.
- Kanstantsin (10/5): Super cómodo con los niños.Buena cocina,zona de Bar,habitaciones y vistas desde el último piso!!! - Super cómodo con los niños.Buena cocina,zona de Bar,habitaciones y vistas desde el último piso
- Edgar (9/5): - MUY BIEN
- Miriam (8/5): -
- ENRIC (9/5): - Molt bo i variat. El bufet migdia i nit un xic justos, per nosaltres l'única cosa a millorar. A destacar la simpatia i amabilitat de la persona de recepció q ens va orientar molt bé de tot.
- Martha (10/5): -
- aida (10/5): - A pie de pistas, habitaciones amplias, limpias y vistas. Lugar con encanto para desconectar y disfrutar del ski. El desayuno poco variado pero muy bueno. Es un poco ruidoso. Recomendable comer o cenar en ski-bar.
- Miklos (7/5): - Staff was friendly, good location, bathtub for the kids Rooms are very basically equipped. Missing pillows, no water boiler ... , electricity issues with the interruptor in the room. Hotel store not equipped well, not selling swimsuit for the pool
- Miquel (9/5): -
- Ayman (10/5): -
- Mercè (9/5): -
- Jiang (4/5): Agradable pero no del todo satisfecho. - La recepción muy amable. En la habitación no ofrecia pack de cepillos para dientes, agua y/o café de degustación, zapatillas para habitación, se escucha todo lo que pasa a la habitación de al lado.
- MCARMEN (6/5): Muy buena ubicación y el personal muy amable. Habitaciones muy pequeñas, poco control de los niños en las zonas comunes. - El personal muy amable Las habitaciones muy pequeñas. Mucho descontrol con los niños y nadie pone orden.
- Daniel (8/5): Estancia correcta. - Siempre me ha gustado la ubicación. El desayuno es correcto .El personal muy bien tambien . No me ha gustado que no funcionara la Sauna . Después de un día de nieve siempre apetece una sauna . Tampoco me ha gustado la cama , colchón demasiado blando y las almohadas demasiado finas .La tv muy pequeña y antigua .En general no sé si todas las habitaciones serán así , pero la vi un poco anticuada para los tiempos que estamos. Os digo todo esto porque lo preguntáis. Gracias.
- Carin (7/5): - La ubicación La limpieza de los baños no era correcta. El personal poco amable. Me han cobrado 3,5 euros por perder una de las tarjetas al salir del hotel (mi hijo autista la cogió y no la encontré más) y a mi amiga que no devolvió ninguna no se lo cobraron.
- Jana (8/5): - La ubicación. No está muy bien adaptado para los esquiadores
- eltacaventu (8/5): - Ubicación. Personal. Ambiente familiar. Amenities. Habitación. Camas.
- Olimar (10/5): - Que está a pie de pistas
- Andrea (2/5): -
- Katia (7/5): - Locatie en personeel. Het bed was super klein en stond in een hoek zodat we echt weinig plaats hadden. Veel lawaai van de buren.
- Enric (8/5): - La animación, la ubicación y todos los profesionales. Quizás las instalaciones se ven un poco anticuadas, pero siguen siendo funcionales. Y por decir un que, la temperatura de la piscina estaría bien que estuvieran 1 o 2 grados mas.
- Lorea (9/5): -
- Andrea (10/5): Estadia fenomenal - La atención de todo el personal, desde la recepción hasta los chicos del restaurante fue demasiado buena, cordial y amable, siempre prestos a servir. La habitación con las vistas mas increíbles tanto de dia como de noche, muy acogedor todo el hotel. El salon de juegos esta un poco antiguo, pero se puede pasar un ratito agradable.
- Guillermo (8/5): -
- Victoria (10/5): Escapada invernal de ensueño - El personal fue increíble, super entregados y amables, además de una ubicación excelente super cerca de las pistas de esquí No se podía regular la calefacción por lo que hacía mucho calor
- José Miguel (8/5): Estancia familiar para esquiar en Masella. - El personal es muy amable y las instalaciones ayudan a crear un ambiente familiar. Gestionan muy bien todo el aspecto del buffet incluso cuando hay mucha demanda. La piscina ayuda mucho a tener a los niños entretenidos, así como las zonas de juego. Tienen miniclub, pero no lo usamos. Pequeños detalles fácilmente solucionables (las puertas de la habitación chirriaban, por ejemplo) y otros algo menos solucionables (el aislamiento acústico con la habitación de al lado es casi inexistente) hacen que la estancia sea algo menos cómoda. La cercanía a pistas ayudó mucho a que disfrutáramos del viaje de esquí.
- manolo (7/5): -
- Arbos clager (10/5): - Hem estat molt agust i el personal ha estat super amable, especialment un noi que estava a la recepció. La localització ideal, a peu de pista.
- Andrea (10/5): -
- Duran (9/5): -
- ALEX (8/5): -
- ELENA (8/5): - Se oía todo en la habitación Wc muy apretafo con bidet. Paredes de papel. Cal remodelación
- Daniel (9/5): Pero, entendemos que tiene que haber un poco de combinación, mi opinión personal más tiempo niños - Las atenciones hacía los niños. Muy bien, con muchas ganas de volver. El karaoke, era más para los padres, muy poco para los niños !
- Sheila (7/5): Bé pero faltaria millorar les instal.lacions - El personal La cadena del lavabo perdia aigua i feia soroll. El sostre del lavabo estava obert i tambe per la reixa s’escoltava la musica de la discoteca pero tancant la porta no s’escoltava
- Alejandro (7/5): correcto - la piscina el desayuno
- Balint (8/5): - The location is excellent. The infrastructure of the hotel is very basic. There were broken pieces in the bathroom. We had to pay 18 euros per person for lunch, which was very low quality, had very little and too sugary choices for dessert and it did not even include a coffee or tea...
- Ingrid (7/5): Justito me esperava mejor por el precio - Localizacion y piscina exterior Las camas y la ducha. Buffet justito, picina climatizada pequeña
- Silvia (10/5): Vacaciones al fresco! - Hemos estado muy bien en este hotel ! Personal muy amable, el buffet estaba bueno y las camas cómodas. Nuestra hija ha disfrutado mucho de la piscina y nosotros del aire fresco! La habitación estaba limpia y con vistas a la montaña o sea que muy bien pero algo anticuada. Pero vamos que no me esperaba tan bien.
- Goedele (7/5): - Locatie en eten
- renald (10/5): - Tres bon accueil, restauration correct pour le tarif, chambre propre. Seul bemol l isolation phonique est tres mauvaise on vit avec les voisins de chambre et de l etage du dessus
- Elisabet (8/5): - Hotel agradable, tiene de todo, sin lujos pero todo muy bien. Y desayuno muy rico!!
- FR2410 (8/5): Much better than expected. - Stayed recently at the Alp Hotel Masella and I was pleasantly surprised by it's quality. After having read the other reviews which are quite unfair, I had extremely low expectations. The Rooms are nice featuring a modern design, comfy beds, lots of lights, sockets, a TV, large wardrobe and a modern and spacious bathroom. Housekeeping was good and always replaced the towels etc etc. The food was overall good but a bit beige at times. It is carbohydrate heavy so will certainly give you the necessary energy for skiing and there is something for everyone. The entertainment is very good, the reps speak good English and try their hardest to get everyone involved. The lounge was good with comfy sofas, a fire, pool tables and table football, and a bar which was surprisingly good value for example only €3.00 for 500ml of coke which is good considering the location and all ice creams are €2.50. The staff are also friendly and good English speakers. Overall, I had a thoroughly pleasant stay in the Alp Hotel Masella and I would certainly come again. The bad reviews seem very unfair.
- Camilla (8/5): Very good -
- Javier (6/5): Pleasant -
- Faesa (8/5): Very good -
- Nikita (8/5): Very good -
- Adrian (10/5): Exceptional -
- Moonsteve (10/5): Exceptional - Very good location to access the ski sport, and very comfortable living with good value of foods. Very good service from the hotel staff. Will come again on next trip to Alp.
- Alexandra (4/5): Disappointing - breakfast and dinner were ok
- Lakshmi (8/5): An ideal spot if you want to ski as it is just few feet from the ski slopes. - The location which was ideal for skiing. It seemed a bit run down for the price albeit being clean.
- Alejandro (5/5): We enjoyed the skiing at La Masella but definitely won't be staying at the Alp hotel again. - It was a budget friendly area. The hotel was way too expensive for what it was. The beds are really uncomfortable. The rooms are way too small. The rooms are too close together, you can hear everything next door. The decor in the rooms and in the hotel in general are about 30 years old. Lastly, the hotel only allows for weekend reservations. They don't allow you to book during the week as they only cater for school trips.
- Guillem (5/5): Passable -
- Mariana (10/5): Exceptional -
- Nadia (7/5): Functional hotel in great location for skiers - location by ski lifts extremely noisy - there is no sound proofing at all between bedrooms.
- Alberto (6/5): Room to improve in a great location. - location and staff. room did not have best standards, but to the budget I suppose. The food was a bit poor inside the restaurant, for both dinner and breakfast.
- Raphael (7/5): Good -
- Verified traveler (6/5): - El hotel esta bien ubicado. Pero el personal bastante malo sobre todo las de recepción con mala actitud. Ahora una reforma no le caeria mal al hotel y hay salones que tienen mal olor.
- Andrea (4/5): Precio excesivo para lo que es - El estado en general del hotel es muy viejo, se ha quedado igual que cuando se construyó... Las habitaciones no están nada insonorizadas y se escucha absolutamente todo de arriba / abajo / contiguas. El desayuno bufet deja mucho que desear, fiambre malo pan croisants y café. Precio excesivo solo por estar a pie de pistas.
- 378yvonnef (2/5): Very bad - Extremely bad food. Frozen warmed up. Bed size 135 cm. Full of adolescents, approx 300. Spa and facilities not able to use, all full to overflowing with adolescent boys. Parties in the floor above our room until 3am. It would have been a moral and ethical gesture on the part of the hotel to inform us thus giving us the option to cancel. We booked 6 days before arrival, the hotel would have known about the school parties booked in.
- zed29 (2/5): Not Worth the money - We paid 130 eur and this was completely overpriced It’s a youth hostel !!! Uncomfortable beds Sauna broken No parking Unfriendly service at reception Very unfriendly Its actually bad standard Don’t waste your money
- Javier (6/5): - El hotel tiene una situación privilegiada a las pistas, pero es lo único ya que las instalaciones son bastantes y habitaciones son un poco antiguas, hace frío en pasillos, hall, etc y las camas bastante incómodas (de los tres que éramos, los tres con el mismo problema) nos hemos despertado constantemente. Lo único a destacar el personal que son mu amables y muy atentos. Repetimos por su cercanía a las pistas, es por lo único.
- richynjoye (6/5): Decent for one or two nights - family oriented hotel - The only hotel in Masella itself.. so not much choice. Very convenient location. The staff is very kind and helpful, speaks several languages. But the hotel is quite hold and would need renovation. Outdated pool area, sofas in the lounge are quite old and dirty, rooms are very noisy. Don't consider it as a lovely hotel stay - just as accommodation for your ski week-end and then it's fine. We enjoyed the bar, talking to staff, kids have a lot to do so great for family. Ok buffets for food, good for kids, less for adults. Wifi poor in the rooms.
- unicorn806 (2/5): Not worth it - The hotel is horrible. The rooms are dark, the bed is like sleeping on a rock and to top it off it was two twin beds put together. The restaurant is bad cafeteria food. Cold food, some looks like it has been reheated multiple times. The salad looked wilted. There is really nothing to recommend this hotel. Go elsewhere! Quality vs price this hotel is way overpriced!
- JLWalsh (8/5): Perfect for a school ski trip. - Back to the Alp hotel after 5 years and it was as good as ever, fourth time staying there. Perfect for a school party. So close to the slopes and ski lockers. Rooms are average size with family rooms and twins, some have a balcony and some pairs of rooms share a lounge area. There is a massive bar area with games and a stage, 'animations' are put on every evening to entertain the pupils, including a disco in the basement. There is a pool but I've never used it. The wifi is free and works well considering that hundreds of people are trying to all access it at the same time! The lifts work fine as long as you don't over load them! The food in plentiful, hot and there is always a range of dishes to choose from, the range of vegetarian dishes has improved and they even attempted to help pupils requiring halal.Considering there were at least 10 schools staying the noise level was bearable. Teenagers are not always quick to settle at night! If you don't want noise avoid half term holidays!
- afcf_97 (6/5): Family ski trip - We stayed a long weekend, for a family ski trip. The hotel is 100m from ghe slopes, excellent location. The rooms were average at best, beds are not comfortable. We expected small rooms in this 3 star hotel, and they are small for a family with to young kids. That was ok, but the batbroom was subpar. Housekeeping much too late and not a good job. I didn't lij ke that checking in was after 4pm. And when we got there then reception staff was not friendly. Best thing was the restaurant. Decent buffet for all three meals. Restaurant staff was attentive. Activities for kids are great and the pool is nice. Great place for kids.
- unicornr (4/5): Very tedious. - I went with my friends on a school trip skiing in the Catalan Pyrenees. We knew it was a 3 star hotel so we weren't expecting much but it really did disappoint. I will be positive and mention the fantastic location of the hotel being a stone's throw away from the slopes and equipment so actually getting to the slopes was not a problem. The hotel is quite big with a smelly lobby and only has 3 tiny lifts that often broke down meaning we had to resort to walking up 3 flights of stairs carrying heavy bags and ski boots was not enjoyable but we didn't have any other choice. The rooms are very small, clean and basic but comfortable, and being on the third floor meant we had a fantastic view of the mountains! At night it was beautiful as the fuzzy orange lights of the close surrounding French villages was breath-taking and almost made up for the cramped rooms and NO DUVETS. Providing us with a terrible sleep and back ache most of the time. Some rooms had bunk beds with very thin and very tall ladders that were almost impossible to get up and down and stabbed you in the stomach. I even had to jump off the top bunk to get down. The cleaners didn't even change the pillows very often and just misplaced everything causing havoc along my peers xD The toilets got blocked with a single sheet of toilet roll and the flush which would not flush anything down unless you held it down for 30 seconds making the most horrific noise and waking up the whole of Masella. Food was also very boring as it was the same everyday with not much variety. Being a vegetarian, food was restricted and I survived on bread rolls, pasta, and chips for the week. I can safely say I do not possess much interest in chips for the time being. Salt made my meals edible! The wifi was just awful and did not connect at all, and stated that the password was incorrect straight way even though the hotel said it was the correct password which made everyone on my trip quite frustrated. The hotel staff were very polite and shout out to Josep Maria! The bar was very big with lots of food which was good, a little on the expensive side, but this was expected. Good for a weekend away maybe, but nothing more and would not visit again. But a very memorable experience :)
- WYD_Pilgrims (10/5): Really good family stay - This year we got a bigger room for the four of us, and the increase in space really got us to a better holidays. Our kids were really fascinated with the surroundings and the swimming pools. Another good holiday in the catalan pyrenees!
- Eliz3-2Travel (2/5): Worst hotel ever - but great location - We stayed here with some friends who made the arrangement and we new it was only 3 stars i.e. not luxury. and we had seen the pictures on the website so we expected something basic but functional. We were so disappointed! This hotel is worn down, noisy and the food is horrendous. The rooms are small and dark - and all rooms on the 1st floor have either the noise from the kitchen or the bar/play room all evening and from early morning. We booked early and our friend were promised rooms on the 4th floor - however upon arrival we had been moved to the 1st floor. Probably because somebody else complained. After 3 days of intensive complaining and finally talking to the manager we got moved to a room on the 4th floor, which was okay. So if you love hearing anyone on your pipes flush, dark worn down rooms without ambience, noisy overcooked meals and zero service at reception this is your place! In all fairness I must state that the location right at the bottom of the slopes is superb. But for this price we would definately book an appartment and sleep at night.
- Rfcbatista (6/5): Perfect to Sking in Masella - The room was clean. The Hotel is very noisy do not expect to be able to sleep until 12 pm. The meals were nice for a three star. The personnel was cordial and helpful. The big advantage is the location if you want to ski in la masella the Hotel is really in a walking distance to the slopes.
- kw00_78 (8/5): Noisy but perfect ski location - We stayed here for 3 nights whilst skiing in masella. The hotel is a few mins walk from the chairlifts. The staff were friendly and helpful. Room was clean but basic. Hotel was noisy due to 4 school groups staying. We knew this in advance so were not bothered - it was English schools half term week. Food was fine, good buffet choice. Same for wine choice. You can have drinks in the bar area where there is also wifi. We parked right outside. We'll stay again but if you're after a calm quiet hotel check there are no school bookings first!
- w4nd3rluster (8/5): very loud but fun for children - We stayed in Alp hotel for 5 days. Children enjoyed it immensely because of a programme for them every evening: a film, games with monitors, various activities and contests, a disco, etc. This is a hotel always busy with school skiing groups, therefore it is very loud and full of uproar. Our room had a double bed and a bunk bed for kids. Meal (3 x day) was all right. There is a sauna and a swimming pool to use after a "hard" skying day :) The slopes are next to the hotel - the best thing for a beginner.
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