Smartflats City - Perron

Location: En Neuvice 3, Liège, be

Star Rating: 3.9 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Terrace
• Family rooms
• Lift / Elevator
• Express check-in/check-out
• Tour desk
• Non-smoking throughout
• Private check-in/check-out
• Concierge service
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Television in common areas
• Express check-in
• Free wired internet
• Internet access

Rooms Available

• Superior Two-Bedroom Apartment

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a coffee machine, a dining area, a sofa, a flat-screen TV, as well as city views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Stovetop
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

• Studio Apartment With Terrace

  This apartment consists of 1 bedroom, kitchen, a terrace and 1 bathroom with a shower. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, kitchenware and a microwave. This apartment features a coffee machine, heating, a flat-screen TV and outdoor furniture. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Stovetop
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

• Superior Two-Bedroom Apartment

  This spacious apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a coffee machine, a dining area, a sofa, a flat-screen TV, as well as city views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Stovetop
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

• Superior Two-Bedroom Apartment

  This spacious apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a coffee machine, a dining area, a sofa, a flat-screen TV, as well as city views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Stovetop
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

• Superior Two-Bedroom Apartment

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a flat-screen TV, a coffee machine, a dining area, a sofa as well as city views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Stovetop
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

• Superior Two-Bedroom Apartment

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a coffee machine, a dining area, a sofa, a flat-screen TV, as well as city views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Stovetop
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Ioana (7/5): Good - Good locasion
• Natalia (1/5): Terible appartement - It's teriblle this appartement very bad conditision.
• Azuhbuike (1/5): This property is like a criminal hideout, they do drugs and other criminal activities on this property - The property is not secured and people get access into this property, Do drugs , drink and make pee on the steps. Everything STINKS Nothing Good about this property, the pictures are fake
• Thi (5/5): Passable - Location is near the center of the city. It is easy to find place to eat and buy essential things. the facilities in the house especially the bathroom. there is no water on the basin for face washing.
• Sophie (2/5): Know what to expect - The location was nice, but once you enter the building it is not welcoming... Another nice part was the terrace, very charming. Well you have to slam the door downstairs to shut it properly (so you can hear it each time, even on the third floor). Upon arrival, I checked the bed for bed bugs (and the mattress was clean as well as the sheets), but the bed frame was so dusty that it looked like dirt was building up. Also, no toilet paper... None of the free toiletries, nor soap, shampoo and a shower mat. No coffee machine, dish towels, drying rack or dishwasher; the TV, WIFI and one of the heaters aren't working, so I contacted the Smartflat customer service. I get a reply that they have sent word to their employees and they asked for a video of the heater. No word until the next day because I initiated the demand to know about the toilet paper and soap... Besides that you have dust in corners under items and on the floor because the cleaning is not thorough. The "dining room table" folds out from the wall. There are only stools, no chairs. The elevator is intended to be handicap friendly, but you cannot fit a wheel chair. As a small person, I was surprised when the door slightly caught my bag. Lastly, we let the service know when we expect to leave and I had chosen 11AM, then the 10:30-11AM time frame. At 10:30AM on the dot, the person asks if I'm leaving and I told them, as indicated, yes at 11AM (no pressure...). Again, it was barely nice alone, but it wouldn't of been nice as a couple... This could be a wonderful place, so I hope this review can be constructive for the company and this building.
• Aliona (1/5): Very bad apartament - Nothing ((( Wc problem,douche problem,in the appartement very cold.room catastrofe,Broken all
• Francesca (1/5): Awful stay in Liège at Smartflats - The idea that was in the city center, but the pictures weren't the reality. The overall conditions. Dirty floors, mold in the bathroom, sink broken, no accessories, no soap, lot of noises, no assistance, no support, only vague answers. Very unpleasant stay. I would not recommend to anyone and strongly discourage to book that apartment
• Rosemary (1/5): Terrible service. A nightmare. - Nothing We arrived at Smartflats Perron at 4pm. the water was turned off, and the apartment was filthy. We contacted Smartflats Perron and they promised to fix the problem. At EIGHT PM on Saturday night they sent another message - “Apparently, this apartment is closed for maintenance issues. Unfortunately, we won't be able to solve this issue. We tried to relocate you to another apartment but all the apartments are fully booked. The best we can offer you is a full refund for your stay. But you should leave the apartment right now. We will send someone tomorrow to check if you've left the apartment then we will proceed with the full refund. We sincerely apologize for the inconvenience you had to face.” So - at 20:00 on a Saturday night we were on the street in Liege with NO hotel. Appalling.
• Edinson (6/5): Pleasant -
• Rotari (4/5): Disappointing - The fact that was in center of the city and easy to reach Very spacious apartment Not very clean The fact that was no soap, shower gel and no additional toilet paper or tissues In the second room there were no pillows Couch from living room quite unconfortable Tried to contact the host but it was non responsive
• Michelina (10/5): Exceptional -
• Izunna (1/5): I’m not recommending this smartflats and their properties to anyone. - What’s on the picture was different from what they offered, the property was very dirty, no water, no bedsheets and the worst part of everything is sleeping every night with bedbugs and no one seems to care, we requested for bedsheets or possible change to another apartment, No response or action taken. Worst customer service both from booking.com and Smartflats. Wrote customer support and all we got was issue has been escalated and someone will get back to me. Until we left the apartment no call no show. Called to property owner, no response, even message them on WhatsApp with pictures and videos of the property condition, no response till now. One was spent to check on the property or at least to send bedsheets. Hope they will not take down the pictures that uploaded here and also wish I have means to upload all with video, just for people to see the horrible state of this property. Imagine that we have to go and look insecticide and spend 30 euros just to see if we can have a good sleep. Whenever since I have been use short stay properties from booking this my first and worst experience, sleeping with bedbugs, honorable!
• Rosha (4/5): Served its purpose - Ease of access The sofa bed was broken and the floor needs polishing and I was overcharged.
• Ana (1/5): THE WORST - NOTHING EVERYTHING. This is a fake advertisement, the hotel doesn’t let people in. You will pay and then you’ll be left without a room. AVOID THIS PLACE. You will be left without a place to stay. No refund too
• Karina (1/5): Bad - Hi all! We moved into an apartment with no water. In the morning we woke up completely bitten, and there were BUGS in the bed. It was awful, there were a lot of them. I DO NOT RECOMMEND PERON. And we were not overpowered anywhere, we had to look for a new home.They are in no hurry to return money for accommodation.
• Sander (1/5): Never book this place - Nothing. We contacted the Smartflats service desk to get help for our negative expierience, but they are very slow and didn't help us out. It was only when we contacted the Booking.com service desk that they started to show some willingness. The appartment was in a very bad state. You could tell it was not cleaned for months. Also, a lot of the advertised properties was not in place. To give a brief summary: - the sink in the kitchen is upside down in its frame and there is no faucet; - the sink in the bathroom is jammed and impossible to use; - the toilet is broken, you can't flush it; - the beds are not in place and the mattresses are scattered around the room - the shower is very dirty; and - there is no television in the living room, where this was advertised. You can see this in the attached pictures.
• Simon (3/5): Poor - The space and the rooms The place was filthy. Clearly not been cleaned properly for a long time. The floor was covered in bits and was gritty. The picture windows which should have been nice were totally filthy. There was actually greasy imprints of body parts on the windows, it was grim.
• Marc (7/5): Great spot. - Great central position. Clean. Fridge. Tiny lift, but we were pleased there was one! Only 1/4 of a roll of toilet paper was left for us for 3 days! No rubbish bin or tea towel made things a little awkward. Perhaps these were an oversight and not normal.
• Georges (4/5): Cut off from the world - The terrace, the shower, the bed and the good location CONNECTIONS!!! No wifi and no TV signal during all my stay. The staff didn't care, they said I have to solve the problem by myself....
• Matteo (1/5): Bad - working refrigerator and stove; comfortable beds with linens and towels included; good wifi signal dirty and uncared for environment; unusable dishwasher and washing machine; sleeper sofa in tatty living room; wardrobes and chests of drawers that are unusable because they are too dirty; dirty dishes, pots, glasses and cutlery since they were last used
• Bayoumy (5/5): Passable -
• Christian (3/5): A very cheap, productive and fun group stay for people with low expectations and small money - Easy access via code sent to my phone before my arrival. No keys were needed to access the apartments. The locations was in the middle of Liege, but still in a quite corner of the city. The apartment was cheap if shared with a group of guests. The apartments were in a devastating condition. The promised beds were insufficient, two sleeping couches were broken. The guests were forced to take out the mattress and sleep on the floor. The apartment was swept clean but not properly clean. Dust and dirt could be found all over the place. There was unfortunately only one toilet for six persons. We have booked three apartments for a large group and only one of the cooking spots on one stove worked - all others were broken! The reception caused several times confusion. Either I was getting information to apartments in a different city (Brussels) or confusing information was given like a confirmation of only one apartment even though I booked three.
• Mr. (6/5): Pleasant - Receiving the instructions for self check-in was a bit messy and delayed. We got an apartment different from the one we have booked, was the sofa super dirty and the sides falling all time. The water in the toilet was leaking all the time and the light in the living room was so dim. Also some cooking equipments was so dirty and unhealthy.
• Anderson (8/5): Very good - good location, easy access dirty apartments… there were no cleaning utensils, spare garbage bags, dish towels, the dishwasher was broken…
• Bilal (10/5): nice place to stay - it was really nice place to stay, apartment was equipped with all basic necessities. Beautiful city location, riverside on walking distance
• Franko (1/5): Bad - Nothing... All...
• Awad (4/5): Disappointing - no soup no shampoos
• Susan (1/5): Bad -
• Jens (5/5): Disappointed in the lack of cleanliness and poor response from the host. - Great location and good size. Floors were very dirty. Really bad water pressure in the shower. Didn’t get bedlinen for the sofa bed despite repeatedly asking for it. Other sofa looked like had been chewed on ny wild animals.
• Gracias (1/5): Bad - Paying close attention to this company to company is not so easy when you think some of their apartments are good and others are rubbish. They charge a price that is not worth it sometimes they charge a deposit of 300 stamps for the apartment that doesn't even have an elevator, so be very careful, pay close attention, people. Paying close attention to this company to company is not so easy when you think some of their apartments are good and others are rubbish. They charge a price that is not worth it sometimes they charge a deposit of 300 stamps for the apartment that doesn't even have an elevator, so be very careful, pay close attention, people.
• Chalanporn (9/5): Beautiful apartment in big city and good price - Big apartments & clean rooms In center city Elevator doesn’t work. When open the window can hear neighbors voice. Can hear if neighbors us toilet!!!
• Polycarp (7/5): Good - Nice apartment , clean and very close to the town The WiFi wasn't reaching the bedrooms
• Luca (7/5): Good -

Photos