Rafayel on the Left Bank

Location: 34 Lombard Rd, Battersea, London, England, SW11 3RF, London, GB

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Full-service spa
• Fitness facilities
• Free WiFi
• 24-hour front desk
• Luggage storage
• Sauna
• Steam room
• Elevator
• Fitness facilities
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Full-service spa
• Smoke-free property
• Wheelchair accessible parking
• Self parking (surcharge)
• Banquet hall
• Secured parking
• Wheelchair-accessible van parking

Rooms Available

• Emperor Suite, river view

  1 King Bed

  550-sq-foot room with river views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers

  Practical - Safe, iron/ironing board, and desk; cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Free WiFi
  • No rollaway/extra beds
  • Bedsheets provided

• Superior Double Room

  1 Double Bed

  350 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Standard Double Room

  1 Double Bed

  220 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, iron/ironing board, and desk; cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • No rollaway/extra beds
  • Bedsheets provided

• Premium Double Room, River View

  1 King Bed

  320-sq-foot room with river views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Nile Junior Suite

  1 Double Bed

  700 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Deluxe Double Room

  1 Double Bed

  500 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker and 24-hour room service

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

Guest Reviews

• shaz3103 (10/5): The staff was absoutely amazing and helpful. I have been to this hotel for the 3rd and the room was beyond my expections - Comfortable bed and facilties. The jaccuzzi helped relief my pains. There was loads of room withn the room to sit and talk
• Kym246 (2/5): Rude management - do not stay!! - Management are so rude.! Tried charging me a ridiculous amount because there was tan on sheets I explained Iv been wearing it for 20 years and it's wash on wash off tan so will wash off, the management started screaming at me trying to intimidate me as a girl and only stopped when my friend started recording them for my safety they said they had to throw away the sheets , towels dressing gowns etc which was all lies - DO NOT stay here ! No where near a 5star and I got a rash from the jacuzzi! Please read Google reviews (I wish I checked before) this is a common scam for them to get money from you!
• raazk2026 (10/5): Friendly staff, nice decor, great restaurant - I stayed here with my wife for a weekend. The check-in was smooth and our room was quite big and clean! The bathroom was luxurious and there is a bus stop right outside which made getting around pretty easy. There are a bunch of places to eat within walking distance but the hotel restaurant food is very good and we generally ate there. The ferrero rocher cake is my top pick for the dessert!
• Relax49791863410 (2/5): Extremely Disappointing Stay – Not remotely 5 star!! Don't be fooled by the photos - This hotel is absolutely not a 5-star property. At best, it would qualify as a 3-star. Do not waste your money. The photos are extremely misleading and not up-to-date. This experience was disappointing from start to finish. Booking platforms should take greater responsibility in ensuring that hotel ratings genuinely reflect the standards being offered. The overall experience felt misleading and completely over-promised. The decor throughout the hotel is tacky, tired, and cheap-looking. Nothing feels cohesive or thoughtfully designed — it’s random and extremely outdated throughout. Even if a room is technically clean, the poor/tired decor, worn old carpet etc makes it feel grubby. Our bedroom was small, shabby, and overlooked a large yellow storage building. The lighting in the room was confusing and difficult to operate, random placed plug sockets (non by bedside tables). There was only instant coffee provided — no coffee machine, no biscuits, and none of the touches you would expect from a genuine 5-star establishment. Security was virtually non-existent. Anyone could walk in off the street and access the lifts. There was no key fob system restricting access to floors, which is unacceptable for a hotel claiming this level of luxury. The bar had no atmosphere, and the bartender was unfriendly. After using the spa, both my husband and son felt itchy, which was extremely concerning. The location is also poor. You either spend a fortune on Ubers or walk around 20+ minutes to reach the nearest Tube station (alternatively, take a bus first). Hardly ideal. Reception staff were polite enough, but noticeably tense — we overheard several other guests complaining about the misleading 5-star rating and overall standards. What is most frustrating is that the hotel sets expectations extremely high with its apparent 5-star positioning, yet massively under-delivers. If it were honestly marketed as a 3-star hotel, expectations would be aligned and complaints would likely reduce. We were asked not to leave a public review and instead email the hotel directly. I’m afraid that emailing privately does not inform future guests nor does it encourage the level of refurbishment or honest reclassification that is clearly needed.
• giovannisL3598TV (2/5): Unacceptable Standards for a 5-Star Hotel - Deeply disappointing experience. Rooms were dirty, health and safety standards were inadequate, and the level of service was not consistent with a 5-star hotel.
• Sam (10/5): - Great experience, room was large and accommodating and staff were very friendly and professional.
• LESLEY (6/5): - Not up to five star standard.. Have cruised many times the standard is much better. Put out breakfast menu ,for in room service on door at 11.00 pm this was not delivered , did'nt realise the menu was still on the door handle at 10.00am next day which was too late
• Courtney (10/5): - Staff were very nice and helpful, lovely hotel would definitely go back there!
• richardhX7338JR (8/5): Underwhelming 5 star hotel - Good value for a 5 star hotel. Strange decor. Our room was almost too big, although there was nowhere to comfortably consume a room service meal. Little privacy due to the floor to ceiling windows. Room lighting was inadequate. Overall impression of the hotel and restaurant/bar was that it was uncared for and that it needed refurbishing.
• juliaandadam123 (10/5): Great location! - I have to say I disagree with the previous review’s disappointment in the location. We travelled up as a group of friends last weekend and found the walk from the station quick and easy. There was a bus (170 I think?) that left the station at the same time as we did and on arrival at the hotel it was there at the same time! We also walked to Battersea from the hotel, which is another short and easy walk. The hotel was clean and well kept. Staff were welcoming and helpful. We had 2 rooms, both overlooking the ‘valet parking lane’, but this was fine as we hadn’t paid for a view or planned to stay much in the room. We used the spa facilities and restaurant and were pleased with both. The view whilst eating dinner was pleasant, even with the departure of the air ambulance next door! We were also most impressed with the price for a meal in London. I’d certainly recommend this hotel and wouldn’t hesitate to stay again if planning a trip into the city.
• danutat924 (4/5): Poorly located hotel, hard to get to without public transport. No free shuttle and further than a 10 minute walk - This was one of the most disappointing hotel stays I'd had in a very long time. For a start the location, if you don't have a car, is seriously hard to get to. The information on both the website and the AI generated overview incorrectly states that the hotel provides a free shuttle service to and from Clapham Juntion (the nearest station to the hotel). It no longer does this. Nor is the hotel a 10 minute walk away. I am a fast walker and I had to give up and order an Uber. The hotel itself looks tired as you drive up to it and once inside the complex it is not easy to work out where the reception is as the restaurant and hotel itself is split between two buildings - not very pleasant if it's raining. The rooms themselves are spacious and mine had a view of the river, which was nice. But operating the light system was a nightmare. I think it's meant to be touch sensitive but I had to really press hard to get some of them to go on/off. The mattress on the bed appeared to be foam so that by the middle of the night I was sweating. The pillows were very hard and flat. It wasn't the best night's sleep I had - although I can't fault it for its quietness. I didn't get a chance to use the restaurant so can't comment on that; nor the gym or spa facilities. All in all, if it wasn't so hard to get to, I probably would have felt a little kinder in my view of it - but I cannot stress enough that without your own transport you will pay a small fortune either Ubering or using public transport getting there and back.
• Chris (8/5): - A great hotel and very convenient for the London Heliport
• Julia (10/5): - Clean and quiet with a lovely spa. Great for stay before exam at RAD which is 3 mins walk.
• robert (10/5): - Upon arrival, staff were BEYOND helpful, caring. They made me feel like i was the only one there. The room was SPOTLESS, clean as if i was the first person to use it. They were funny, and made sure that my stay was a vacation. They offered to order my dinner and have it delivered. Only problem. Which was my error for not saying anything, was the air condition could of been cooler, but they stated they could've fixed that. Besides that, BEST stay. What impressed me the most was that it being the first ECO friendly Hotel in the UK. That right there was and will make me return back to this establishment. The surrounding area wasn't so safe, but that's something that they can't control. A short drive, literally 15-20 min drive, and your in the central area of shops, restaurants, and lots of parking and not far from Parliament Square and Buckingham Palace. As being a reviewer for multiple things, including food, hotels, movies, toys, etc.. I'm giving this Hotel an 👍 👍 A. EXCELLENT JOB....
• H (8/5): - This property is an excellent price point which is due to it being out of central London. But there are transport links directly outside the hotel that allows you to be within central London in 20minutes. Comfortable sleep and spacious modern rooms.
• Tinatheexplorer82 (6/5): A great hotel but in need of renovation - Came here for a one night stay for my anniversary and stayed in one of the suites. The room was very big with a large bed, sofa, cupboards, dining table and a big window with a view of the Thames. We also had a large bathroom with a hot tub, which was in my opinion, the main feature of the suite. There was also a helicopter pad on the left side which made an interesting watch. I would say the hotel was clean and front desk staff were friendly. There is a car park under the hotel and the hotel lobby was very quirky with lots of art and intriguing decor. I would not say this is not a 5 star hotel as it is looking very tired in places. Whilst our suite was spacious, the furniture looks old and in need of replacing the carpets were very tired looking. The dining table felt like it was on its last legs! The TV was very limited, with no access to smart tv and there were no toiletries provided as you would expect in a 5 star hotel. The restaurant was good and breakfast was very nice. The hotel is in quite a remote place but we managed to find a Tesco express within a 15 min walk. We had a great time but probably would not return unless it was renovated.
• Gillian (8/5): - Very nice hotel and quiet area. Clean and well kept. Food choices were limited, but it was very interesting space.
• stevemavin2023 (6/5): Almost good but not quite - Stayed here on 16 July for one night. Pleasantly surprised although the building is a bit of a mish-mash of hotel and apartments. My room was clean and opulent compared to what I expected. Quite large and comfortable. Gym was tucked away through a warren of corridors and behind some of unused bar (shades of the Shining). On the face of it the hotel is located smack bang on the Thames but honestly it is well away from the action and not served by an underground station, so not a great location for exploring London. I will say I had a meal in the restaurant and it was really good and decent value too. I may not stay there again but would definitely eat there. Only drawback (and my rating) is based on the staff who weren't particularly welcoming or helpful. Disappointing really.
• petermZ5330TV (4/5): Disappointing Experience. Not remotely a five star hotel - This is not even remotely a 5 star hotel Staff are sparse and reception is a weird conglomeration of random items. Restaurant is basic at best with tired menus and furnishings. Our room was a decent size but fixtures were tired and old. Good air conditioning Would never stay there again By the way says on Trip Advisor it has a shuttle bus to the tube station It doesn't My advice avoid !!
• 330runer (6/5): Looks the Part, But Service and Spa Fall Short - The hotel has a classic style, but it’s showing its age — a bit tired around the edges. If we had planned a proper spa weekend, this probably wouldn’t have been our top choice. The pool and spa area exist, but feel worn and far from luxurious. When we arrived, the staff were warm and welcoming, which gave a good first impression. Unfortunately, that was where the service seemed to stop. The follow-up during the stay was minimal, and we didn’t quite feel looked after. Overall, not a bad place if you’re just looking for a base, but don’t expect full-on pampering or five-star standards
• Verified traveler (6/5): - It’s just really hard to understand how this hotel received a 5-star warning…it just feels misleading.
• aronk837 (4/5): Functional but Far from Five Star – A Mislabelled London hotel - I am not accustomed to writing critical reviews but here goes. So to start...this is a three star review for misrepresentation....this is NOT a 5 Star hotel..At the best 3 Star. The review This was a last-minute booking for a business trip, so I went in with some expectations that this was a 5 star hitel. The hotel provided a clean room and a side view of the Thames. So overall, it served the purpose for an overnight business stay. However, The Raphael on the Left is NOT a five-star hotel, regardless of how it is marketed. What Worked: 1. The room was clean and quiet, with a river view. And well laid out with a comfortable bed. 2. Furniture is modern looking. 3. Location is convenient for central London meetings. 4. Staff though sparse, were polite, but not especially attentive or polished for a claimed 5 star hotel. What Did Not Work: From the lobby to the corridors. The interior is filled with random memorabilia that creates a confused and cluttered atmosphere. It feels more like a badly themed Premier Inn than a luxury property. (I would akin the lobby to an upgraded Days Inn Motel in some outskirts poorly town in the USA) The gym is poorly maintained, with several pieces of equipment broken or worn out. The spa area is dated and uninviting. It looks like something from a low-budget film set in a roadside motel. The overall atmosphere lacks focus. It is not clear what experience the hotel is trying to offer. This is not a hotel for couples or anyone looking for a romantic or refined stay. Why It Is Not a Five Star Hotel A genuine five-star hotel typically offers st least: 1. Impeccable service from well trained staff 2. Stylish and cohesive interior design using high quality finishes 3. Modern, fully equipped gym and spa facilities 4. Luxury touches such as concierge support, turndown service, and premium amenities 5. A clear identity with a consistent sense of brand and ambience 6. Valet service for parking 7. Automatic turndown service The Raphael does not meet these criteria. Service is basic. The décor is inconsistent and cluttered. Facilities are below standard and, in some cases barely usable. The hotel lacks any real sense of luxury or purpose. Final Verdict If you need a last-minute place to sleep for one night while on business, this will suffice. Price wise, it should be on par with a premier inn, so be careful what you pay. The room is clean and the view is a bonus if you have been allocated the right room. Beyond that, there is little to recommend it as a 5 star hotel. So to reiterate It is not five star and not worth considering for anything more than a functional overnight stop.
• shaun (10/5): Great sized room - Really good sized room. Had lots of space. Needs a little update in room decor but would go back.
• Linda (8/5): - Good location
• _geraldinecassidy91 (10/5): Fantastic Hotel - Just spent a week at hotel rafayal fantastic hotel fantastic staff reception,restaurant staff extremely polite and helpful.Bed really comfy and cleaning staff do an excellent job. Every request answered within minutes. Would highly recommend. IF using public transport bus stop right outside door and St Mary's Wandsworth pier about 5 to 10 mins walk to take uber boat to the centre of London. Only 1 complaint didn't like the breakfast sausages but I am really fussy.Would definitely return.
• Declan (10/5): - Amazing stay at the Rafayel
• David (10/5): - Best hotel we hzve stayed in for years
• Debra (10/5): What a surprisingly special stay! - We selected the hotel as it was near to where we would be working, but it was an unexpected surprise as we absolutely loved it. The location, room, food and service were all fab, and would highly recommend it. We can't wait to come back again!
• Verified traveler (10/5): Lovely hotel, delightful staff - Lovely hotel with great staff who are aupper helpful and friendly. A bit of a trek from Clapham Junction or Battersea (neareat stations) but you can alao get the bus. Facilities are good, jnclusing a comfy bed, and rooms size is fantastic.
• Rachel (6/5): - This is not a 5 star hotel as advertised, 4 star at best. Hotel looks tired. Staff friendly and room decent size but lacked quality I would expect from 5 star hotel. Notes everywhere about no smoking and had to sign a disclaimer! Only provide 2 bottles of the room and yet another note to say any others would be chargeable. This is not a hotel I would recommend and I wouldn’t stay again.
• fabio (10/5): - good location
• annlyn (10/5): - The room so massive and beautiful with a nice view in the 2nd floor I love love my stay
• Sushrut (10/5): - Good place to stay
• Verified traveler (10/5): Enjoyable stay - Excellent location close to river boat Pier. Great restaurant and friendly staff
• 323lh (4/5): Not a five star, far from it. - No where near a five star, far from it. The front door is like a jail door. Check in took ages as the woman genuinely hadn’t a clue how to check us in. Arrived in our room and the was a foreign man working at the sink. The room itself was fine, bed however was old and very on comfortable. Based I’n a poor area of Battersea I’d stay again if on a budget but please be aware this is a two star hotel.
• Sonia (4/5): Not a five star - The hotel states it is convenient which it definitely is not. The bed was awful and there were helicopters landing on heliport about 100M away all night. No lounge and no proper bar area.
• Road695089 (6/5): Not 5* but shouldn't put you off - So, paid roughly rhe same as a Premier Inn on a Booking site. Hotel is a bit tired and feels like some of the decor top-ups were done on a hurry. But bed was comfortable, bathroom nice and all room amenities did what they were meant to do. I slept well. Staff were pleasant and helpful although language skills were a bit lacking in a couple of the customer facing roles which I wouldn't expect. On the minus, 5" offers a few expectations it doesn't live up to (by a distsnce so I'd be less relaxed if I'd paid a 5* price. The general decor is a bit in your face although the room was more subtle. Breakfast wasn't great, it was a buffet with your choice of eggs cooked to order. The coffee machine broke down and was just left, so no coffee for me. Overall experience is, served it's purpose at it's price but probably would stay with trued and tested in the future
• cheekyA96 (2/5): NOT WORTH IT - I booked this hotel for my partner’s 30th birthday, expecting a five-star experience, but unfortunately, it fell far short. First issue: While we were at the spa, housekeeping entered our room despite the “Do Not Disturb” sign being clearly displayed on the door. We had intentionally left the sign on as we had valuables in the room and did not want anyone entering. This breach of privacy was unacceptable. When we raised the issue, the only staff member who seemed understanding was Sam, who apologised, offered a late checkout, and provided complimentary drinks. While this gesture was appreciated, it did not make up for the overall poor experience. Room issues: • Dust in the corners of the room. • Dirty blinds and curtains. • The wine glasses were sticky and practically glued to the table. • A dusty, dirty picture in the bathroom. • Not enough plug sockets, and none by the bed. Spa and pool issues: • The water in the pool was freezing cold, making it unpleasant and unusable. • The handles to enter the pool were wobbly and unsafe – this is a serious hazard. • The sauna took an hour to warm up. This is unacceptable, as it should have been heated before the spa opened, not when guests were already arriving. Other disappointments: • Paying £20 per night for parking is extortionate. • The TV only had Freeview channels, with no option to cast devices. This is disappointing considering the price paid. • The staff, apart from Sam, were rude and dismissive, showing little interest in helping guests and acting as though they were fed up. • The hotel’s photos are entirely misleading – the reality is far from the “luxury” they advertise. •There were barely any staff around during the evening or night, which made it difficult to get assistance when needed. Most staff were only present during the day. The only positives were the spacious room and the view, but these do not make up for the numerous flaws. For the price charged, this hotel is nowhere near five-star quality. I would not recommend staying here.
• Tim (8/5): Very nice - We stayed in emperor suite and whilst it was nice having the hot tub my personal feeling is it doesnt reflect the price its set at, the whole room could do with a makeover so it doesnt feel so dated, the helicopter pad right next door is very annoying which isnt the hotels fault but the sound does get annoying to listen too, the staff are all very friendly and welcoming I cant fault them at all, I would happily stay again but maybe not the emperor suite
• John (8/5): Good value for money, not high end - The hotel is certainly not at its peak. It feels pretty tired and weirdly done out, they haven't really made the best of an amazing location. Staff were very nice and friendly, my room was big with a great bathroom and all very clean. For the price I paid it was a bargain but don't go expecting anything too swish.
• Escape46661518720 (2/5): Don't be fooled by the clever photography. This is not a 5* hotel! - After doing a lot of research online my husband purchased a junior suite in the Hotel Rafayel as part of my Christmas present thinking it was a 5* hotel and spa. Upon arrival we quickly realised this wasn't the case. The entrance into the hotel was decorated with artificial grass, multiple fake plants and generally looks very tatty. The reception area is not very tastefully decorated, there are lots of big glitzy ornaments and stuffed animals and a lot of the walled areas and pillars were covered in patterned vinyl. We later realised this extended into the restaurant. Wanting to give it a chance we didn't let this prevent us checking in however when we entered our junior suite we were seriously disappointed. The room was very spacious but the furniture was tired, we had a broken table leg, paint peeling, a dip in the floor where the carpet had gathered causing my husband to trip on his way out of the bathroom, missing tiles, mould in the shower, cables hanging from the TV and poor quality bedding. In addition to this the room did not have many of the touches you would expect from a 5* hotel as there was no coffee machine, biscuits (which you generally get in all hotels), the mini bar was empty and the bathroom only had hand soap, moisturiser and showergel/shampoo all of which were in pump devices that didn't work. The bathroom was large and we had a whirlpool bath but those are really the only positives. We asked to view another suite however this was very much to the same standard. Breakfast was limited and not 5* quality at all and after seeing the spa and pool (more like a puddle) we decided not to bother using them. We shared our dissatisfaction on check out this morning and when I asked which organisation had rated the hotel e.g. AA, Visit England I was told they didn't know and would have to find out which doesn't suggest the rating is official. We left feeling very unhappy and didn't feel our complaint was dealt with satisfactorily. Only stay here if you are looking for 3* accommodation and food!
• missjodieo (2/5): Not 5*, more 3* at a push - Very disappointed with the hotel, largely because they are not managing consumers expectations and grossly misleading them by representing themselves as a 5*spa hotel in London which is NOT what you get. The hotel is full of random furniture, the walls are littered with sporting memorabilia, stuffed animals and a variety of ornaments and paintings none of which are linked, this is further complimented by fake Versace plastic stickers everywhere one can be applied and this theme continues into the restaurant which as you can imagine is all rather distasteful and enough to give anyone a headache because there is just colour and clutter everywhere. The rooms are tired and the carpet it damaged and needs re stretching as it gathers in certain places causing a trip hazard, the rooms are clean. Our room was very noisy though as even when the heating / air conditioning unit is switched off it is very loud like a lot were in a factory with the shower on. Overall, seriously wouldn’t recommend a visit and don’t be fooled by the rating it gives itself. If you are well travelled this hotel is not for you !!!
• Elloh (10/5): - Very good and clean,,, beautiful well decorated and staff are professionals ... Well done. I will definitely recommend it to anyone who love beauties
• GerriH (10/5): Fabulous hotel - We have just returned from a fabulous night at the Rafayel. We had a room on the third floor which was spacious and clean. The bed was comfortable and I loved that I could control the heating and lighting from the TV remote. Breakfast was plentiful and well cooked, with a good selection and fresh fruit. We didn’t use the gym but looked around it - plenty of equipment to use. A great hotel, I wouldn’t hesitate to go back
• ipekakpinar (10/5): Great stay in London - My sister and I stayed there for five nights on a trip to visit my son, we had a very pleasant stay, very friendly staff, great owner, very convenient location, bus stop in front of the hotel to Victoria or anywhere in between, half an hour ride from Gatwick with direct train to Clapham Junction, right on Thames with great views, clean and spacious room and bathroom, minutes from Battersea Power Station, we could not ask for more, looking forward to going back
• Verified traveler (2/5): Disappointed - Nothing like the pictures definitely not 5 star more 3 very dated and cluttered if it was refurbished could be nice does state thst your next to where helicopters land so if you think you can get a relaxing lay in or early night your mistaken. Also there was nlood all up the blinds definitely off putting
• Verified traveler (10/5): sajjad - it was amazing location nice food
• Angela (6/5): - We didn't like that the hot tub was very small. We always had to ask for things that should have been already in place. The hotel getting the massage booking time incorrect, but assuming I had it wrong. All the staff needed to have done was to check emails etc. The lights in rooms etc. Things were not simple enough.
• Verified traveler (4/5): - Curry house hotel
• Aronicimo (10/5): - An amazing family run hotel.
• Helenesse1 (10/5): An absolute gem of a hotel ⭐️⭐️⭐️⭐️⭐️ - An amazing gem of a hotel! Nothing like your average Holiday Inn at all. The rooms are MASSIVE with beds, sofas, huge cupboards, a bar and a table to work from (if required). The bathroom was also huge with a separate bath and double shower, toilet and bidet. The Staff were lovely and very helpful, and the rooms were immaculate. Oh, and new coffee, tea, etc was replaced daily. I'll definitely use this hotel again - well worth every penny!
• Michelle (8/5): - The bottom line is the Hotel Rafayel is good value for the money in London. However, be ready for its quirkiness. The facilities were generally clean. The room was very large and bathroom was extremely large. Everything was well equipped. They have a very good gym as well as a sauna, steam room and Jacuzzi. The hotel is a bit quirky with rather odd decoration which I believe are meant as artistic, bur rather hodgepodge. The Indian food in the restaurant was quite good. There is a small bar and refrigerator in the room with coffee service for the morning. Generally, this hotel was good value for the money and a very good location in London. It was easy to get transportation to anywhere in the city.
• Chris (6/5): - Handy location
• Aronicimo (10/5): - The staff is very friendly and attentive the location of the property is amazing
• Scenery1 (8/5): Great stay - Nice hotel, had a very spacious deluxe room on ground floor but not much privacy, you hsve to close the blinds so not much natural light. Room was fabulous, large bathroom and bedroom. Spa nice. Gym nice hut swimming pool ridiculously small. Second visit to this hotel. Didn't eat dinner there as to expensive. Can get bus to local restaurants. Lovely river view,/ walk when weather nice. Breakfast ok. Had a good stay. Parking nearby for free after 6.30pm and weekends.
• Ashley (10/5): Will be back - Spacious, airy room, excellent breakfast and prime location.
• 1TashaJ (8/5): Epic staff! 😁 - Phenomenal staff! So helpful and friendly. Visited by myself and was overwhelmed by how kind and hardworking the staff are hear! This is what makes it a five star hotel. Room was amazing large couldn't believe the size of the bathroom massive! Amazing view! 🥰 Outside area and bar was fantastic too overlooking the Thames. Spa area and gym was great 😃 Only down fall was rooftop not being open due to maintenance work! But would highly recommend people staying here! Well worth a visit!
• PadraigAmhlaoibh (6/5): Not a 5* - Unusual building. Upper floors are in apartments which have a separate entrance to the rear of the building. Hotel is on lower 3 floors. Entrance to the hotel is unimpressive. Foyer decor is a little garish. View from my room at front of hotel was towards a self storage building. Service was pleasant. Rear aspect of hotel is nice, as it sits on the Thames. Room was comfortable, clean and well appointed. Overall, a pleasant stay but it flatters to deceive as a 5*, hence my 3 rating.
• Verified traveler (6/5): - Room was nice but this is not a 5* hotel.
• Verified traveler (10/5): Thumbs up - Great place with excellent staff
• Leann (6/5): - Very nice room. However, please get instructions on how to work the light switches.
• 1979ccc (4/5): Not 5* and very tired. - Tired, we used to visit years ago many times, the rooms have not been updated, the breakfast for room service was AWFUL, that being said, spacious rooms, disappointed, but served its purpose, 5 stars is sadly a stretch from our old visits, friendly staff, reasonable parking, but I suppose that's the location. A shame really as we have so many fond memories.
• Verified traveler (2/5): - Damp, dusty room - awful
• I321QKlaurap (10/5): Fantastic hotel & amazing staff - I stayed here for 1 night on business as I had meetings in central London Thursday 27th & 28th June. I immediately felt at home as soon as I entered the hotel - the staff were fantastic and so helpful. The parking was easy and the rooms were so nice and spacious - perfect after a long day of meetings. I will definitely be back on my next business visit!
• emmapB1995CH (2/5): 3* at best - There is no way this is a 5* hotel, 3* at best. The entrance is old, with holes in the tarpaulin cover, fake grass that is flat and fake flowers. Inside is dark, with dark wood and very random ornaments throughout and unused offices with clutter in. Not welcoming at all. Net curtains were brown and also ancient. The dining room was playing very loud 'shake your bum' music, with ashtrays on each table, air conditioning units attached with gaffer tape and hazard tape sticking the carpet to the floor. The food selection was abysmal and served in unappealing, old fashioned cookware. Very limited choice of food and not enough of it. Customer service skills very limited with waiting staff wearing Adidas joggers and a black t-shirt. The view from the room was of the Big Yellow Storage - hardly luxurious. There is no way this is a luxury hotel in any way. Felt like I'd gone back in time before anyone knew what real hospitality was. Signage could also do with being reviewed before being mounted on the wall as the 'quiet area' was sign posted 'quite area'.
• Maarten (6/5): - Seems like this was a high end hotel at one point. But it’s not kept up well. - tv is sideways from bed. Can’t watch it well. It also has a mess of wires sticking out. - not very quiet. The river view rooms get a lot of noise from the restaurant. Weird noises. - regular helicopters coming and going from the heliport beside Restaurant is weird layout and uncomfortable. But food is very good. - no laundry even though it’s advertised. - not very clean in common areas. - mattress very worn out and sagging. - no regular coffee in room. Only instant coffee View is great. Location is great if you don’t mind the helicopters. But would not stay again.
• 913rogero (10/5): Birthday stop over - We decided to stay over it was a friends 60th birthday and was going to be a long day and night. It’s a great location and the views over the river are spectacular. The rooms are amazing as are the staff and the food with full English . Definitely try the spa it’s a welcome addition and a great kick start
• Chabane (6/5): - the room was nice view was terrible as we was placed on ground floor, huge panels people could see into the room so curtains had to be there 24/7. tv was useless, no microwave or kitchen to heat up food or utensils.
• annus89 (10/5): Pleasant stay, great service - I stayed here for 1 night due to work. The hotel has a great location, spacious and comfortable rooms. Spa and restaurant also available if one wants to use those. Reception staff are friendly and happy to resolve any queries. Overall great stay.
• John (10/5): Easy stay - Lovely staff, easy to find!
• Sarah (8/5): Good value, great location - Very convenient location, it's not 5 star by any stretch of the imagination , more a good 3 star, lovely bathroom, lights had a mind of their own and curtains didn't keep the light out. Very quiet for London, great views of the river. Didn't see anyone in hotel at all, just reception staff on check in, which was bit eerie.
• Victoria (8/5): - Good hotel for business travel - huge room and enormous bathroom! Food not so great
• darrenpX7047PD (10/5): Excellent weekend away - Just stayed here May Bank Holiday weekend, we booked a suite with a really large jacuzzi bath and great floor to window views of the Thames. Room was a good size , views were amazing and the bath was huge, we ate in the restaurant one evening and food was good as was breakfast which had a great selection. Restaurant was a bit dated in our opinion but didn’t detract from the great attentive service from the staff and good food.
• Shane (2/5): - The view from the room was good but right under the room there is a what we were told is a restaurant but the barrier to the restaurant is kept in place by broken paving slabs weighing them down by being leant against them Also on the night of our stay there was a party in the restaurant with a dj, this party was so loud we had to complain as we couldn’t get to sleep. We complained twice before anything was done
• themancUpNorth (6/5): Nowhere near 5 Star - We checked in and were offered a complimentary upgrade, which we gratefully accepted. The upgrade turned out to be a disabled/wheelchair access room. Because of this, the room had tiled floors, not carpets. The wash basin was too low, the toilet was too high, and there were grab bars all around the bathroom. The room was built for functionality, not comfort. The shower head wall bracket was loose and so I had to remove the head and hold it to have a shower. There was no mirror in the bedroom for my wife to get ready. The tv remote control didn't work unless it was right next to the tv. The room was painted just a stark white and with white bedding, nothing like the nicely decorated rooms in the photos. The room had more of a feel of a private hospital bedroom rather than a hotel. If this room was an upgrade, I couldn't imagine what a standard room is like. The main entrance is closed from 10pm due to safety concerns, After 10 pm, you have to go round the back. We returned at 11pm, and it took us a good five minutes to find the rear entrance. Nobody told us how to find it during the check-in. Our room was just outside the entrance to the spa and was very noisy, There seemed to be trolleys moving along the corridors during the night, rattling away. Fortunately, I brought ear plugs. On a positive note, the bed was comfortable, and tea/coffee facilities were good. If we were staying for more than one night, I'd have demanded to be switched back to a standard room that I had booked. This was nowhere near a five-star experience.
• Curious312415 (10/5): Great food, company and view - Food was amazing as always for the lamb chops and the bartender is always so friendly and helpful, great place to stay and eat with lovely views. Thanks for all comforable Sty and dinner. I always enjoy my time here. Appreciate the effort and homely feel
• Shaun (2/5): - This place is nothing like it’s advertised, those photos are much older. The place is dated, the linen is cheap & nasty. They advertise it as a 5 star hotel, they must be self appointed. If you’re looking to spend in the £200 a night I would say there are way better options out there.
• Ella (10/5): - Loved my stay, especially in the suite. The hot tub was amazing!
• Omarh (6/5): - Overall it was ok. It has been a few years since I last stayed here. I didn’t get the same feeling, the room I was in needs a little attention I.e tile in bathroom feels loose and carpet areas tattered behind the wardrobe and bar doors. I was also asked to pay a refundable deposit when I arrived, I know this is protocol with hotels but I am usually informed before arrival, this was not the case. Other than that it was ok but I doubt I will be returning again.
• Sharon (10/5): Really nice hotel - Lovely hotel by the river. Very friendly staff. Room was good with everything you need and in the bathroom, very good shower!
• Micael (10/5): - Okay
• Alex (10/5): - Good parking
• Michael (8/5): - Lovely hotel and lovely staff.
• Oweni (10/5): - Very nice views, quite, great restaurant service and food.
• John (10/5): - Size of room great Very good location on riverbank Lovely lady on reception very helpful and kind
• Angela (10/5): - Lovely stay
• Karen (10/5): - This is such a lovely hotel, room was amazing . Great location with parking too
• Verified traveler (10/5): - Staff was pretty friendly, breakfast is worth more than the price, but the sense of smoking smell from former user can be sensed.
• CARL (10/5): - Great stay and a good price
• Robert (6/5): - Bathroom air conditucodnt be turned off so kept us awake even with door closed and earplugs Propert 3 star at best and poor from access to local transportation
• Tom (10/5): Staff great - food alright - The hotel is a 5 star location and the staff are exemplary and the room splendid. Whilst we only had drinks and breakfast at the Banyan on the Thames restaurant - this felt much more 3-4 star than 5
• Kumar (10/5): - It is a nice property in Battersea area with Thames River promenade. The rooms are spacious and well appointed. Rooms are well maintained and clean. The stay was lovely. So if Battersea is the area you want to stay in, there is no better Hotel.
• caroline (4/5): Terrible do not go! - We arrived at 6.30 pm expecting to shower before going out, however the room ws so cold we could not do that. The only way to contol the air con was from the reception desk, as the telephone in the room did not work we had to go downstairs to do this. We did not have time to wait for the air con to alter the temp so had to go out to dinner unchanged. When we arrived back the room temp was fine but it quickly dropped and we were cold all night. Again no hope of a shower inthe morning. Could not possibly return and although we were given a £50 reimbursment it was not enough for a thoughly terrible experience.
• Daniel (8/5): - I work away from home a lot! One thing I will say is I never heard another person not one door slam nothing! Quietest hotel I’ve ever stayed in. However despite being very nice the bathroom was starting to look a little bit tired. Breakfast let it down really, the yogurts were warm and the sausages cool! And someone took my plate the second I put my fork down, wasn’t actually finished but too polite to say anything! All that said, I would stay here again due to the peaceful nights sleep.
• Paul and Ellen (10/5): - Just so nice extra large bedroom and bathroom
• Contessa (8/5): - The property was a great location on the pier for walking and relaxing. The room very clean although one day was missed it was corrected I was there a week I was charged for breakfast even though the room was over $300 a night would be a con and the property seems to serve as a dual apartment building. Staff and restaurant wonderful! I just don’t think the property is worth the cost. You are able to walk to nearly everything and it was very close to Tooting and Balham.
• vincent (8/5): - Location
• Robert (10/5): Bens 40th. - Easy parking. Great service.
• Savneet (8/5): - Good hotel for quiet stay
• Emma (8/5): Fine - Hotel was nice, not ideal location if wanting to explore London as a tourist. Only stayed one night and just used hotel as somewhere to sleep so did not make use of facilities like spa or hotel food. Overall had good experience, only problem was some minor issues in room like not all tv channels working and was not able to turn down room temperature with electric monitor which made for a slightly uncomfortable nights sleep.

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