Mandalay Picton House Hotel
Location: 122 Sussex Gardens, London, England, W2 1UB, London, GB
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Convenient Amenities: Enjoy complimentary wireless internet access and tour/ticket assistance during your stay at Mandalay Picton House Hotel.
Central Location: Situated in the heart of London, within walking distance to famous landmarks such as Hyde Park and Kensington Gardens.
Nearby Attractions: Explore nearby attractions like Marble Arch and Royal Albert Hall, all within a short distance from the hotel.
Embark on your London adventure and book your stay at Mandalay Picton House Hotel today for a memorable experience!
Important Information
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 11:00 AM
Instructions: To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free WiFi
- 24-hour front desk
- Tours/ticket assistance
Rooms Available
-
Twin Room (2nd floor rear)
2 Twin Beds
129 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- Bedsheets provided
-
Double Room (1st floor rear)
1 Double Bed
129 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Double Room (1st floor front)
1 Double Bed
129 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Double Room (3rd floor rear)
1 Double Bed
119 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Double Room (2nd floor front)
1 Double Bed
129 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Double Room (2nd Floor rear)
1 Double Bed
129 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Twin Room (Lower Ground Floor rear)
2 Twin Beds
129 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- Bedsheets provided
-
Double Room (Lower Ground Floor rear)
1 Double Bed
107 sq feet, located on the ground floor
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- Bedsheets provided
- Location - ground floor
-
Triple Room (1st floor rear)
3 Twin Beds
151 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- Bedsheets provided
-
Twin Room (2nd Floor front)
2 Twin Beds
129 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Basic Twin Room (3rd floor front)
2 Twin Beds
119 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- No rollaway/extra beds
- Bedsheets provided
-
Family Room ( Lower ground floor rear)
1 Double Bed and 3 Twin Beds
213 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request) and wardrobe or closet
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Twin Room (Ground floor rear)
2 Twin Beds
129 sq feet, located on the ground floor
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- Bedsheets provided
- Location - ground floor
-
Twin Room (1st floor front)
2 Twin Beds
129 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Family Room (Ground floor rear)
1 Double Bed and 3 Twin Beds
215 sq feet, located on the ground floor
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Private bathroom
- Daily housekeeping
- Bedsheets provided
- Location - ground floor
Guest Reviews
- Celine (10/5): - We loved our stay at this remarkable hotel. I would suggest it to everybody thats looking for a inexpensive and good stay in the heart of london. The owner is very nice and courteous. He was giving us good recommendations for food and the overall experience in this amazing city.
- 65lma (10/5): Afternoon Tea - We had a lovely afternoon tea here. Morgan and Bijan looked after us so well and made sure we had everything we needed. Lovely relaxed atmosphere and delicious food - variety of freshly made sandwiches on artisan bread, a selection of sweet treats and an amazing choice of teas! Perfect way to celebrate a birthday.
- Mike (10/5): - A lovely stay, staff are welcoming and helpful 24hr. I would definitely stay here again, fab experience.
- Jordan (8/5): Helpful Staff - Very decent budget accommodation. I wasn’t happy about the large amount of mold on the bathroom ceiling, but I was happy about how quickly the staff got someone in to clean it after I told them about it. The room itself was very small but clean, warm, and safe-feeling.
- Vincent (6/5): - It is a small hotel in an area with similar small hotels which offers a basic room with a bathroom for a very decent price. The rooms are small but if you just need a place to stay for the night and to wash up in-it works just fine.
- Verified traveler (2/5): Needs complete refurb!!! - It seriously needed a complete renovation. Carpet in my room is dirty and has stains on it. Pillow a bit hard, and very squeaky bed and floor! Very tiny shower area in toilet only just managed to fit in and drain is partially clogged and very slow to drain, i thought it would overflow while i was having a shower and flood the whole toilet thus i kept turning the water on and off while having a shower. The only plus point was the staffs were really helpful. Will not stay there ever again!!!
- Verified traveler (2/5): Not recommend to friends - I want to say I will not recommend this "Hotel" to people for four reasons: 1. The room is cold at night because the heating is off overnight. 2. Basic washing items such as shower gel and shampoo are not provided for customers at the Hotel level. 3. The main door of the hotel is controlled by the hands of the hotel staff (owner) so every time the customer can not enter without his permission. 4. The staff (owner) was not polite and shouted at me "Why only you" when I needed him to open the main door as the remote control was out of work.
- Lorna (2/5): - Very dusty and we had to leave early as we were all suffering with allergies eg wheezy sneezy chest tightness runny nosed
- Matthew (8/5): Great location, and comfortable stay - Comfortable, clean and convenient. Nothing to write home about and a little tired in places, but very good value for money.
- eleanor (10/5): Nothing to whinge about - Could not fault it really, would very happily stay again
- Lynn (10/5): Good service and kind owners. - The hotel is cozy and comfy. The owner and his wife are kind, friendly and always ready to help, his promptness for service is outstanding.
- Lee (10/5): - Great value hotel in a nice area, very clean and lovley hosts budget hotel but for London great value for money x
- Hussain (8/5): Good location - The hotel was conveniently located and close to shops, eating places and London Paddington train station. The cost could have included breakfast in it.
- Paul (10/5): - We had a lovely overnight stay, clean, easy to find, great price…little tired but what do you expect at this price point? Would definitely stay again
- AJ (2/5): - Room I stayed in is in basement. Worse than a jail cell. It should not qualify even as a hotel room.
- Verified traveler (2/5): Worst hotel ever - Horrible hotel filthy smelly just horrible can’t believe it does not get shut down. Don’t stay here
- Thompson Wai Chi (6/5): - Staffs are friendly ,the room is very tiny that there is only one square tea table of around 1.5 sq feet, but a tv is put on it. You need to choose either watch the tv or use the table for the hot water boiling and cups. Suggest hang the tv on the wall. Shower head is fixed and small, suggest use a larger hand held shower head is much better.
- E (6/5): - Nice location
- Verified traveler (8/5): Nice little hotel - For the price, it's hard to complain. The room was clean with toiletries issues, a kettle, tea/coffee. My only complaint would be we found the mattress to be a bit uncomfortable. Overall the hotel was pleasant and the owners are really nice. I would recommend this to anyone looking to stay in central London on the cheap.
- Jorge (10/5): - So underrated. Loved this place so much and loved the price even more
- Km (10/5): Cheap and cheerful - Cheap and cheerful. Nice pleasant staff, clean and very central. Very basic. Outside noise at night due to thin windows, but ear plugs would solve that. Would go again.
- James (8/5): - Room was good enough for a quick stay. Room was clean and in good condition
- Karim (2/5): Avoid, avoid, avoid. This is just terrible - Terrible experience. Spent 3 nights with my daughter, very tiny bedroom, beds were wobbling all right thus i couldnt sleep because of the noise they make. Reported this the next morning but didnt improve altgough i was told this was fixed. Bathroom is tiny, no shampoo. Even the floor is wobbling even one moves in the room next door. I do beleive this hotel should be banned as it doesnt meet minimum atandards.
- Colin (10/5): - This is a basic, no frills hotel near Paddington Station and the Heathrow express. Cost effective for a night before or after a flight.
- John (6/5): - Very friendly owner. No refreshment replacements for my second day. Very dodgy plumbing. I doubt that it would pass fire and health and safety inspections. But by London standards, it was cheap, and adequate.
- Raymonde (10/5): - It is fine for a night ; bed out of a prison but actually quite comfy. TV tiny but worked ; just a place to rest a head. No desk was a shame but blankets not a overwarm duvet
- Kery (10/5): Great value hotel close to Hyde park! - Rooms were clean, Beds were very comfortable. Staff were very friendly & accomodating. Great value compared to other prices in the area. We were 2 mins around the corner from a very vibrant street with nice bars and food options, 5 mins from Paddington station & 5 mins from Hyde park. There is a wonderful Argentinian bistro close by that does fantastic coffees and breakfast! Would definitely return!
- Athanasios (4/5): - Property has not been renovated or updated in a long time. Expect old, worn, stained furniture, floor coverings and linen. Bathroom is tiny. That said the proprietors are polite, helpful and trying their best. I felt welcome and safe. I would crash here again for one night and for the right price, not much more than 70€ a night. The area is very convenient to transportation. The Victoria, Paddington is a splendid pub nearby which I enjoyed patronizing.
- Jennifer (8/5): - Good choice for a night. Simple. Kind and helpful and friendly staff. Excellent location.
- Paul (2/5): £98 Prison Cell - This hotel is a dump we were given basement room below ground via narrow carpeted feller steps. There are better prison cells that the room we had. Very basic tubular frame ancient single beds. Quite large on suite toilet and shower. The room was very dismal but the sheets and pillow cases were crisp and clean. The fire door next to our room door which leads into the kitchen was locked complained to the owner who said I quote “don’t worry if their is a fire we will come down and unlock it and let you out”. Second fire exit from basement led up on to same corridor as the cellar steps so fire ground floor NO WAY OUT. Fan on floor, kettle Tea Coffee and very small tv. No guests allowed in rooms. Any self respecting girl friend or wife would refuse to stay ( this room would kill any chance of romance) for £98 for one nights stay without breakfast. This is the lowest of the low 1 Star hotel I wouldn’t even class it as one star. Only thing in its favour is its location close to Tube Restraunt’s and Drinking Venues which I suggest you visit and consume several hard drinks prior to retiring to your room.
- jackjameson1 (8/5): Did the job - If you don’t expect much from this place, you will be happy. If you want to pay 100 pounds and stay in a place of London you might be disappointed. We needed a room to sleep one night, booked it, checked in, went out, came back at 02.00am, slept, woke up, showered and checked out. Did the job for us. If you are looking for a place to sleep and go, yes its fairly priced for London. If you like to have a bath in your luxury room, then book the Shangri La at the Shard 👍🏻
- Hea-un (2/5): - we booked a hotel room for 5 people but it was a bit cramped, the room was very basic and had a shower stall but that was also very cramped. only a few handsoaps, no shampoos. blankets were cold. had to request an extra pillow, but the staff were fine to provide one. the hallways were cluttered, and on the basement lever where we were one staircase was wet and slippery, the other at the bottom corridor a vacuum cleaner was left out. there were also personal hygiene items left out in the corridor (deodorants etc.) it was also very noisy at night with the people upstairs from us thumping around walking late into the night, and their voices carrying through the floors. we could hear their conversations well into the night. on the other hand the staff were very kind.
- sharon (10/5): Cheap and cheerful and spotlessly clean. - For us three women needing somewhere cheap in the Paddington area this little place was perfect! Spotlessly clean and only a few minutes walk from Paddington Station. Its not the Ritz and neither is the pricing. Our room was compact with a small ensuite bathroom. Three single beds that were very comfortable and had beautifully crisp white sheets. The lovely owner was helpful and the building is secure. They were kind enough to allow us to drop our luggage off in the morning and they kept it safe. The place could do with upgrading but then i guess it would be much more expensive. Overall was very happy . We just needed somewhere safe, clean and comfortable and this is exactly what we got. If you just need a bed and dont want to spend a fortune then give this place a look.
- Colleen (10/5): Would recommend - The proprietor, Dwight was wonderful, very friendly and accommodating. The location was fantastic. We felt safe. Rooms are basic but adequate.
- Louise (10/5): Friendly staff - Friendly staff! Great service and good value for money.
- graham (8/5): short stay - very friendly and helpful host good location for hyde park and paddington station
- Julie (8/5): Very Happy - We stayed here for one night my daughter and me. Close to Hyde Park which we chose it to see Billy Joel .The couple husband and wife i guess were very friendly and accomadating. We had a small twin which was a little cramped but fine for what we needed. Definitely stay again.
- Weng (10/5): - Excellent location for our short stay in London. Rooms are basic and clean. Very close to shops, eateries and Paddington station. Friendly couple who owns and runs the hotel.
- Karl (8/5): - Check in was easy and handy as manned 24 hours as we were arriving at different times. Short walk to hide park, bars restaurants and shops
- Nicolas (6/5): - Convenient location near Paddington to get from / to Heathrow airport. Multiple tube lines nearby. Front desk people polite and professional. The bedroom itself was small and basic but clean. Ex: no room for a small desk, one plug at the bottom of the bed, toilet at the edge of the basin, paint that has changed color over the years, 3rd floor [US] with no elevator, heard the TV from another guest on the floor.
- E2904NWdenisep (2/5): I don't recommend this hotel to anyone unless it is summertime and you need a place to crash for a day (better be cheap) - I was here with my mother in March for 8 days and the room was extremely cold the entire stay. They gave me an old tiny heater that I could keep in the room but it started to burn from the inside which triggered the fire alarm of the entire hotel and strangely no one reacted to this. The staff (the owner of the hotel an older man with his wife I assume) were fine. We had no problems with them whatsoever. However, housekeeping refused to clean our room one day because I took a long time to leave the room (around 1pm) since I felt kind of sick, perhaps due to all the cold I had to endure for days. I was alright with that because after all, housekeeping can't work all day. The furniture was very old and the bed was extremely uncomfortable and creaked at every move I made just to give you an idea of in what type of condition they were. The water tastes very bad in London and it even gives off a foul taste especially from the water boiler/kettle that is being provided with in the room. Don't you even dare to use that thing!! The internet was also extremely bad and I had to go to the entrance of the hotel which was a super tiny hallway that can barely fit two people in order to be closer to the router. I was in the second floor and if you're gonna stay in this hotel which is convenient due to the location (central to Paddington station) then be closer to the reception as much as possible. This won't only be better for wifi connection but perhaps a bit warmer as well and this will probably not even be a problem during summertime. All in all, I don't recommend this place to anyone if you want to stay here for more than 2 days really. I just want to add that this is a rewritten review from the review I left in end of March on their google page, however it was removed from the hotel and they even blocked me from writing there again. Apparently they don't like honest people.
- Julia (8/5): - Easy d check in. Very friendly hosts
- Jenny (10/5): - Amazing value for money in the location. Walking distance from Paddington station and Hyde Park . It’s small but comfy clean beds , hot shower and first floor rooms had a big opening window and small balcony . The owners are friendly and accommodating. Allowed us to leave our luggage on the last day until our train time. We will be back .
- Sam (8/5): - Basic but clean and convenient.
- Richard (10/5): - Great location. The owners were very polite and welcoming. We had the room right at the top and were pleasantly surprised. The bed and pillows were comfortable. It was nice and quiet. The room was a little hot due to the hot weather but the fan helped with that. The bathroom is small but there's a separate shower area so the floor didn't get wet and it was enough room for me and I'm 195cm. You get what you pay for, and for this price in this location I'd definitely stay here again.
- Amanda (8/5): - The hotel staff was very friendly and the location is basically perfect. The room and bathroom weren't spacious and the beds were not very comfortable, but if those things aren't super important to you, then this is a great option.
- Ambur Lindstrom (10/5): - Close to the tube. Very safe and quiet
- Khizar (10/5): - It was a comfy stay, host were very friendly and cooperative, just missing the breakfast option, even if it is going to cost reasonable price
- Elizabeth (10/5): - Wonderful staff, good value for money
- Andrew (8/5): - Staff really friendly, but decor a bit tired. Could do with refurb to modernise a bit, but fine for a few nights. I'd consider staying there again. Location fine for tube and Paddington Station for connectivity to the rest of London.
- Michael (6/5): - Five minute walk to Paddington Train & Underground Station. Kensington Palace, Park and Gardens are 15 minutes walk, lots of shops and restaurants five minute walk. Nice and safe walkable area. My room was small and needs updating/refurbishing, carpet needs replacement. No elevator, only stairs, no breakfast, kettle in room for tea and coffee, small TV.
- Amy (8/5): - Absolutely amazing location and friendly staff. This is much more hostel-like than a hotel, but perfectly clean and comfortable. Be warned the WIFI does NOT work in the basement rooms (Room 2) and your mobile data won't work either so if you need to work, get a room on the main or upper floors. Otherwise a wonderful stay for the price.
- Russell (6/5): It was ok - The Mandalay Picton was a good price compared to other similar hotels in the local area, it is handy for the train station and the tube . it is clean and the staff were pleasant enough. The room was no exactly welcoming but it was clean and the bedding was fine, I would stay again but i would look for an alternative for some time before i clicked on this one again
- Caitlin (8/5): - Let's start with the good stuff: 1. It was super close to Paddington train station, a few pubs, and some tourist shops. Awesome location. 2. It was clean, was well taken care of, had friendly staff, and a decent bed. All good things for the price we paid. Other stuff - I'm only mentioning it so that other people can hopefully be aware (haha) 3. The bathroom is so hilariously small, like, the pictures don't even do it justice. It's kind of like if you popped a shower into an airplane bathroom. I think possibly a child could be comfy showering in here, but a full grown adult is going to have issues. So that was fun. 4. The doors say that you have to turn the key to the right to open the door - what they don't tell you is that if you accidentally turn the key to the left first, you end up locking yourself inside. Like, bang on the door to have a staff member come free you kind of lock yourself inside. This is beyond unsafe to not be able to escape from your room in the event you turn a key the wrong way. To be fair, they do tell you to turn the key to the right, but if you happen to make a mistake... yikes. Anyway, nothing earth-shattering, but for those people who like to read reasonable reviews prior to booking, I'm leaving it here anyway.
- Verified traveler (6/5): Practical Budget Choice - The rooms were basic but adequate and clean with tiny but functional ensuite. The staff were friendly and helpful
- Verified traveler (10/5): Great stay - Very friendly staff, room had everything you need, excellent value and central London location
- Brian (6/5): - Fine for the price, if only there to sleep and shower.
- Greg (10/5): - Very nice stay for someone on a budget - easy walking distance from Paddington. Thank you. :)
- Neil (8/5): - Very friendly family owned/run hotel
- SUE (10/5): Clean, tidy and convenient! - This was my first stay here and it is always a 'concern' when booking, about the accommodation. I was so pleased with my stay though, as the situation was brilliant being only a few minutes walk from Paddington, the room was really clean with everything that I needed for a one-night stay and the reception staff were second to none. They were very welcoming and went out of their way to help me. I will definitely stay here again when I am next in London......... assuming there is availability!
- Gavin (8/5): - The Mandalay Picton House is a discount hotel. So right away if you accept that, you can get a room without having to share a bathroom in a part of town that is very convenient for commuting with multiple bus stops near by and Paddington rail station only a block away. It is also very close to Hyde Park. The neighborhood is pretty quiet which has its pros and cons as a traveler. The people running the hotel are very very nice. The room is very small and there are no amenities at the hotel at all. But again this is a discount hotel. The beds were adequate, there should be more and better pillows. But that’s a small gripe. The only real negative was the shower. It’s took a very long time to get hot water and it was unpredictable as to whether or not the shower would stay hot after waiting the time to get to the right temperature. Esp for the second person who on some days got a better shower and on other days got no hot water at all. Still overall if you’re looking to save money while staying in London and you’re ok with your hotel just being where you sleep; the Picton House will work.
- Hanna (4/5): - Warm welcome but the various tired points in the room were a real disappointment. A budget stay, granted, but care and attention to general maintenance is expected. Wobbly sockets, dodgey wiring, rotten window frame, Rusty threshold, out of date door locks, no duvet (just a fleece blanket) the cheapest and squeakiest bed in the world, and water dripping through the ceiling from the room above. The friendliest of welcomes can’t really make up for generally poor standard of upkeep.
- Marina (10/5): Just the job for a overnight stay - Great location great service great stay
- Ian (8/5): - The staff were very helpful. The room was clean and had plenty of hot water
- Joe (10/5): - Clean, comfortable, quiet, close to Paddington.
- ANNE (2/5): - We checked in but decided not to stay as the room was tiny and dirty. We booked another hotel
- Mark (8/5): - Had an enjoyable stay for 2 nights ,worth the cost of our booking , so close to the amenities, room was clean and host was very friendly and welcoming ,would definitely stay there again
- Ciara (8/5): - The location of the property is hard to beat. The hotel is a couple of blocks away from the (big) Paddington transit station as well as near many restaurants and convenience stores. This worked perfectly for easy transportation from the airport to the hotel, using public transit around London, and using the Big Bus Tour transit system to easily catch the tourist sites and walking tours. The hotel staff is friendly and very kind. You need buzzed into the property every time you enter the main door, so a staff member is available 24/7. We stayed in a 2-twin bed room with an en-suite (bathroom). The biggest downside is that the en-suite bathroom is VERY small. It’s about the size of an airplane bathroom. The shower measures about 1ft x 2ft. When you use shower, the shower curtain sticks to your body constantly and it’s very hard to productively shower yourself.
- Benjamin (8/5): - I thought it was a bit odd that you had to ring the bell every time that you wanted to get into the main entrance, but it did not take long to get in at all. Maybe a minute max. I did like that there was a fan available for me to use in the wardrobe. Overall a very nice stay.
- Jean (6/5): - The sheets were clean, Wi-Fi worked. Central London. What more can you say
- Kirti (8/5): - Warm welcome and the homeliness of the place! Nice and quiet...easy reach of station and restaurants etc. Friendly and kind reception staff. Thank you we enjoyed our stay.
- David (8/5): - Clean room and bathroom, comfy bed, good price, shops/cafe's nearby for breakfast - fine for a short stay!
- Verified traveler (4/5): Poor hotel in dire need of updating - Bed didn't come with a duvet, but a blanket that seemed to have originated back in the 1970's. Bathroom was tiny, shower and toilet were so close together that you can't shower properly. Avoid and only use if you have no other alternative.
- Muhammad (6/5): - My big concern was cleanliness, carpet and blankets are very dirty and smelly, room and washroom are very narrow, staff was very good
- jamesagraham (4/5): Really for backpackers - The hotel is very basic (to be fair it is described as such) and clean. That's about as far as it goes. The central heating was off, when I arrived at 5pm, didn't come on until 8 and the room was very chilly ~18. I couldn't recommend it for other people.
- Verified traveler (8/5): - Always a very friendly welcome
- Kyle (8/5): - Overall, this was well worth the price. I booked the cheapest, double room option and was quite satisfied. Rather small bathroom and some stains on the blankets, but for the price I can’t complain at all. Easy access to the tubes nearby and very friendly staff. No bed bugs is always a positive.
- Amanda (8/5): - Ok for a one night stay. Perfect location for Hyde Park winter wonderland
- Upama (10/5): - The hosts were so lovely, friendly and welcoming. The area is only 5 mins walk from Hyde Park and Oxford Street. Location meant didn't have to get the tube to get everywhere. Would stay again
- Verified traveler (6/5): - Very noisy, because of underground’s, room wasn’t bad but opening the toilets door would make all room shake and the window almost fell. If you go for a night just to sleep and pay cheap it’s okay.
- Barney (10/5): - Close to all public amenities, clean property and friendly staff.
- Kaitlyn (4/5): Nope - The shower was so incredibly small. Im a small person and still bumped the sides with my elbows and the modly curtain stuck to me. I only had 1 hot shower in my 3 day stay because there apparently was a pipe issue. When I called the front desk to ask, they told me rather rudely to look out my window to see what was going on. Personally, that's not my first instinct when the water is out. So I took an ice cold shower during December which left a lot to be desired, such as feeling in my extremities. Basically, this hotel is overpriced because I've had better accommodations at a campground. It is close to a tube station, and that's about the only good thing I can say.
- Godwin (8/5): Good hotel will there again. - Good hotel will there again.
- Verified traveler (2/5): - No room heating or hot water, thin blankets on the bed in December. Really not acceptable.
- Dumisani (2/5): - I wanted a simple reasonable accomodation .l got a small passage passed as room 12. Toilet door wont open fully because it fouls with the bed .The staircase , so steep and narrow .Horrible place there
- MR A (8/5): Hotel near to Hyde Park - Budget accommodation, Lancaster Gate tube station isn't far away. Several eating places nearby.
- Barney (10/5): - The staff was welcoming and very accomodating.
- Ute (8/5): - Great location, good value for low rate. No frills - narrow stairs, no lift, no a/c, no breakfast, thin mattress. But clean and private bathroom, perfect if all you need is a place to sleep.
- Jenny (10/5): - Clean and tidy
- Rachel (6/5): Convenient - Very close to Paddington station. Small cheap room with tiny bathroom but clean and all OK… wifi, kettle, blankets, and could leave luggage after checkout.
- andrew (8/5): - For a one night stay it is perfectly adequate, it’s not Park Lane but it’s clean, comfortable, hot shower and convenient. Good for the price. If you are finding fault then pay more and stay elsewhere.
- keith (8/5): - Hotel is fine for a 1 night stop, The owner was pleasant and greeted us on arrival. Our room was a twin overlooking the main road which was fine. The bathroom unfortunately was really small. But overall our stay was ok.
- Tamiya (10/5): - I loved staying at this hotel! The room was very small but that didn't bother me! The staff were easy going and kind. My room was clean and I was surprised to find a small TV and Teapot in my space. I would stay here again! If you're a light sleeper, bring ear plugs. It's an old building that creaks a lot. The dining options were incredible. Within a 2-minute walk I found many places that had fantastic food.
- Roberta (10/5): - We just had a short overnight in London. Mandalay was very reasonable and close to the train station. We got what we paid for. Our room was tight but not a problem. The owners were interesting and wonderful people and we felt safe and accommodated.
- Angus. (10/5): Nice friendly little hotel in Paddington - Friendly owner nice little hotel handy for Paddington Tube Clean. Good TV. Shower ok reasonably priced for London.
- Rhiannon (6/5): Literally a room for the night. - The room is cheap and it's central london. The shower was tiny and i did not trust it to get me cleaner, so i gave it a miss. Bedding was just a sheet and blanket. Literally was there 10 hours as could not get a train home. It's basic at best. Will prob pay extra next time to get a better place. On a budget it's a roof.
- John (6/5): - Cramped shabby. No working Wi-Fi. TV signal dreadful. However very close to Paddington station, and host friendly
- Elaine (10/5): Hotel stay - Small room, but had everything we needed for one night. The room was clean, tidy and well aired. The owner of the hotel was very friendly and welcoming.
- Mark (8/5): - A simple hotel, in an excellent area. Steps from Paddington and surrounded by a wide choice of restaurants. Rooms on the front have to deal with some street noise; the back is quieter. Helpful staff. Overall, a good bargain for London.
- Derek (8/5): - Booked twin room for myself and my brother for Queens funeral before all hotels decided to increase their prices. It was perfectly located for us close to Hyde Park. Other reviews would have put me off if I had come with my wife but as we were just using it as a bed and base, we were willing to accept any negatives. The room was spot on. Comfy twin beds and clean throughout. Tea/coffee facilities. Toilet, sink and shower all en-suite. We were well rested after paying respects in the queue. Plenty of places to eat nearby and late supermarkets. A lovely full english breakfast round the corner at Mimo's for £8.50. If you want a cheap and cheerful place to use as a base to visit London, stay here
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