Hanoi Bonsella Hotel
Location: 3 Bao Khanh Lane, Hoan Kiem District, Hanoi, 10000, Hanoi, VN
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location
Situated in the heart of Hanoi, just a short walk from iconic landmarks like Hoan Kiem Lake, immerse yourself in the vibrant energy of the city.
Luxurious Accommodations
Relax in one of our 24 individually furnished guestrooms, each equipped with modern amenities, plush bedding, and complimentary Wi-Fi.
Outstanding Facilities
Indulge in our on-site restaurant, coffee shop, and bar/lounge, or take advantage of services like room service, concierge assistance, and complimentary newspapers in the lobby.
Book your stay at Hanoi Bonsella Hotel now and experience the perfect blend of comfort and convenience in the bustling city center.
Important Information
- One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Policies
Check-in: 02:00 PM - 12:00 PM
Check-out: 12:30 PM
Instructions: This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Area shuttle (surcharge)
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Concierge service
- Elevator
- Bicycle rentals nearby
- Scooter/moped rentals nearby
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Smoke-free property
- Tours/ticket assistance
- Free wired internet
- Area shuttle (surcharge)
- Computer station
- Airport transportation - pickup (surcharge)
- Train station pickup (surcharge)
- Offsite parking reservations required
- Train station drop-off (surcharge)
- Reception hall
Rooms Available
-
Premier Double or Twin Room with City View
Fitted with wooden flooring, rooms are cooled with air conditioning and a fan. They feature a flat-screen TV with cable channels, a telephone and a mini-bar. The private bathroom comes with hot shower facilities and toiletries. Bottled water is provided. Rooms offer lake views.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Deluxe Room, Non Smoking, City View
1 King Bed OR 2 Twin Beds
269-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed and premium bedding
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bed sheets not available
-
Premier Room, 1 King Bed, Non Smoking, City View
1 King Bed
269-sq-foot individually furnished room with city and partial lake views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed and premium bedding
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bed sheets not available
-
Junior Suite, 1 Queen Bed, Non Smoking, City View
1 Queen Bed
322-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed and premium bedding
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bed sheets not available
-
Executive Suite, Non Smoking, City View
1 King Bed
323-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Turndown service
- Free WiFi
- Pillowtop mattress
- Deep soaking bathtub
- Free cribs/infant beds
- Bed sheets not available
-
Family Suite, Non Smoking, City View
1 Queen Bed and 1 Twin Bed
322-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bed sheets not available
Guest Reviews
- Zahra (9/5): Fantastic - Very clean. Close to everything, walking distance to the lake.. Staff Very nice Nothing
- Ahmad Qaddoura (10/5): - It was a amazing clean and in the middle of the old quarter, close to the market and the lake , we love it 😀
- Melinda (9/5): Ideal stay for sightseeing - Good location, also restaurants and supermarket are very close by. It is noisy if the room next door is occupied or being cleaned by housekeeping at 6AM! Lift is very close to all rooms and you can hear it. At least not much noise from the street which is good. Vegan breakfast was my special request- confirmed by the hotel twice - yet they didn’t have any alternative milk for my coffee or cereal, never mind anything else. They just showed me the fruit and vegetable from the buffet table as vegan options. There is pho available for breakfast too which they served me without meat (but not sure if it was veggie or meat broth..). But it’s nice if you don’t have allergies and can eat everything.
- Robert (9/5): Great value, nice clean modern room. Will surely stay there again on my next visit - Location and value for money Not relevant
- Brian (9/5): Goed hotel bij het oude centrum. - Kamer is ruim en super schoon. Locatie veel zaken op loopafstand.
- Tri (5/5): More like a 3-star hotel, despite whatever the picture shows. - The location is excellent, and stepping out within a few steps you are in the middle of Old Quarters No aircon in the dining area. Only three rooms per floor and has 10 floors, so it is a smaller boutique hotel. Wifi should really be improved, as it keeps dropping out.
- Lydia (8/5): Très bon rapport qualité prix - Amabilité du personnel, petit déjeuner varié et très bon, une bombonne d'eau potable disponible à l'accueil, un tv connectée, et un emplacement idéal dans une rue calme pour visiter Hanoï
- Jassim Almoamen (8/5): - موقع الفندق جدا قريب البحيرة وجميع الخدمات وخاصة انه على مقربة من المبنى الذي بالسنتر وفيه Coffee club وخدماته جدا ممتازة والافطار جيد ومتساعدين، انصح جدا
- DUANGKAMOL (10/5): -
- Tessa (10/5): Great place! Worth it - Best place I’ve stay in Hanoi. Clean, nice, comfortable, bath and I love the window. We extended another night. Room is larger but we booked the suite with city view cause I was over booking other hotel rooms and being catfished and they don’t look like the pictures… but this one does! Location is good and staff helped me buy supplements and get them delivered to hotel which I couldn’t do cause website wasn’t in English. First time saying this in Hanoi but I loved it all.
- claude (10/5): - Superbe hôtel, hyper bien placé, un personnel charmant, très confortable, très bon petit déjeuner et en plus un roof top très sympa pour un cocktail en fin de soirée. Rien.
- samuel (9/5): Nove staff, all the information I needed -
- John (10/5): Wonderful staff, all very friendly and very helpful. - Great location, beautiful views of Hanoi and Hoan Kiem lake from sky bar. Nothing.
- Kimberly (10/5): Best location! - We especially loved the location of this hotel. The lake is right around the corner, with a big night market and tons of restaurants and convenient stores as well. Much more quiet than some other streets. Our room was clean and comfortable. Breakfast had plenty of choices for a boutique hotel.
- Tuan (10/5): - Gần hồ Hoàn Kiếm, thuận tiện di chuyển Buổi sáng người dân buôn bán hơi lộn xộn
- Iram (8/5): Highly recommended - I had a pleasant stay with them so close to everything. Clean room and staff very helpful
- huihan (10/5): - The location was excellent. It was very close to Hoàn Kiếm Lake and within walking distance of many attractions, making it extremely convenient. The staff were also friendly and helpful. During our stay, several roads were closed due to the long holiday in Vietnam, so our Grab driver was unable to pick us up directly from the hotel. Thankfully, the staff helped communicate with the driver and arranged another pickup point for us. nothing
- Gladymier (10/5): I really love my stay. We stayed as a family. Every staff is very friendly and accomodating - Its proximity to almost all tourist spot None
- Catalina (10/5): Great location and super nice staff! - Great location less than a block from the lake. Comfortable, clean rooms and super nice and helpful staff. Very good breakfast too. We had a great stay!
- Ashish (9/5): -
- Ashish (9/5): -
- John (5/5): -
- Vasco (9/5): -
- René (9/5): nickel - Emplacement central. Chambre spacieuse et propre. Personnel arrangeant. Le plus beau rooft bar de Hanoï avec une vue splendide sur le lac Hoan Kiem
- DUC THINH (10/5): -
- Stéphane (9/5): Parfait - L emplacement l accueil et la gentillesse du personnel mais aussi la Chambre Pour le prix tout était très bien
- TZ (9/5): Quality of stay for the price makes it a place to return to frequently .. - Breakfast was good. Location was ideal in the old quarters. The room was neat and conviniant. Staaf was very helpfull and freindly Not much to complain about, location was ideal.
- ziad (10/5): - Nice pl
- Tate (10/5): Stay here! - LOVED our stay here. We were at another hotel 5 minutes away that was awful and this hotel saved our stay in Hanoi and made it amazing! Staff were A+, going above and beyond. Rooms were lovely and clean and pretty sound proof for being the area we were in through a weekend. Breakfast was top notch, sky bar was a fun treat! We got laundry done, the works! We felt so spoiled during our stay here. We had a late night out and didnt realize the doors were shut up at night, rang the doorbell to get in and they let us in no problem! Sorry for waking the lovely humans asleep in the lobby!
- AURELIE (9/5): Très bon hôtel bien placé - Hôtel très bien situé au plus proche du quartier des 36 corporations dans une rue calme. Accueil chaleureux. Chambre propre et agréable Petit déjeuner ( buffet) très bien fourni . Rooftop fort sympathique. Gentillesse de nous avoir gardé nos sacs de voyage le jour où nous avons rendu la chambre. Nous recommandons vivement ! Rien !
- Chris (10/5): Great stay – friendly staff, clean hotel, and amazing sky bar! - I stayed for one night and had a wonderful experience. The hotel is clean, peaceful, and perfect for a short getaway. The gym is small but more than enough for a holiday workout. Breakfast was delicious, and the staff were attentive and friendly throughout. The sky bar is a highlight – great views and excellent service. They also left me a small gift upon checkout, which was a lovely touch. Highly recommend!
- Elizabeth (9/5): Great location and helpful staff - Great location, close to the lake but tucked away on a quieter street. The staff were extremely helpful and good communicators. Good facilities including rooftop bar.
- Kuo Shen (10/5): My best stay in a week long vacation in Vietnam. Would return in a hearthbeat - There are so many things to like about this place. 1) Customer service was great - reached out before my trip to help me plan my trip and to confirm my stay and transport arrangements. 2) Room was clean and fairly spacious 3) Bathroom was clean with glass door separating the shower. 3) The bed was super comfortable 4) The air cond was clean and powerful 5) There is a lift in the hotel! 6) Breakfast was fabuluous for the price it charges 7) Staff was extremely helpful and friendly 8) Rooftop bar had great views and a good spot to launch my drone Rooftop bar could have included a live band. Rather dead for the 3 nights we were there. Gorgeous views made up for it and cool windy breeze made it pleasant in April.
- Neagos (10/5): - personal amabil, profesionist, camera curata, mic dejun bun
- Maximilien (8/5): Très bon établissement pour un court séjour - Le rapport qualité prix, le rooftop, la localisation, la chambre avec fenetre et la qualité du service par le personnel de l'hôtel. Nous avions une serviette avec des taches très douteuses mais sinon RAS
- Ingo (10/5): - Die Straße, in der ds Hotel liegt, war sehr ruhig und wenig Verkehr, da am Freitag und Wochenende die Innenstadt als Fußgängerzone vom Straßenverkehr abgeriegelt ist. Das Frühstück ist im oberen Geschoss und somit hat man einen schönen Blick über die Stadt.
- THIERRY (10/5): Agréable - Emplacement au top,très bon petit déjeuner, très propre et équipe très sympathique
- miji (9/5): -
- Alexandre (8/5): -
- Alexandre (8/5): -
- Monica (10/5): -
- Nam (9/5): - Địa điểm đẹp, đồ ăn sáng ngon. Nhân viên thân thiện, chuyên nghiệp
- Sachin (10/5): - Amazing service, nice room and friendly staff. Perfect location.
- Hung Quoc (10/5): - Altstadt mit viel Kultur, gute Lage Nix
- Paul (7/5): One night stopover - The staff were friendly. The room was decent and clean. The breakfast buffet was basic but sufficient. The location was good. The restaurant appeared to be closed on the one night we stayed there - the lights were out and no staff around. The stair well was used as storage space.
- THIERRY (9/5): Nous y retournerons sans problème - Cet hôtel est très bien placé en plein centre-ville Petit déjeuner très bien et le personnels très agréable RAS
- Grzegorz (8/5): -
- Paul (8/5): Good option in a more quieter area near the lake - The location of the hotel is situated in a trendy alley that has some cozy places to drink and eat. The area feels less busy. It’s a small 1 minute walk to the lake. The room was spacious compared to other old quarter hotels in the area. The room was comfortable. Airconditioning was working well. We booked the room last minute on the same day as check in. The staff did their very best to help us into our room fast. That was much appreciated. Breakfast was OK and had enough options available. Eggs can be ordered in various styles. The breakfast room has a stunning view of the lake temple, which can be viewed from the skybar as well.
- Niramon (9/5): - ทำเลดีใกล้เเหล่งช้อปปิ้งอาหารมากมายเดินไม่ไกลจากทะเลสาบ เจ้าของรร. เเละพนักงานเป็นมิตรยิ่มเเย้ม เราพักที่นี่สามวัน ทางรร. เลี้ยงมื้อค่ำเราด้วยอาหารพื้นถิ่นคนเวียดนาม รวมถึงเสริฟไวน์ ให้พวกเรา อาหารอร่อยมากเเละดีมาก ๆ เเละทั้งหมดที่กล่าวมาคือฟรี จ้า ไวไฟช้าไปหน่อย บางครั้งหลุด เชื่อมต่อไม่ได้
- Micaela (10/5): The staff were amazing, the hotel is beautiful and very close walking distance to lots of activities - The staff were amazing, very accommodating. The chef put on a special Vietnamese dinner for our family of 6, we are very grateful for our experience. Nothing
- Katie (6/5): - We booked a suite with King bed. The bath tub and shower combo was a little concerning as it is very high up and you'd have to climb up into; can be a major trip hazard for older adults. I am in my late 30's and had a hard time. When the tub was wet, i nearly killed myself trying to get in to shower. Again, the tub function did not work. To make up for the room, the staff was extrememlt hospitable. Very accommodating, friendly, and helpful. They made the e perience enjoyable at the hotel. Always making sure we were happy with our stay. I would recommend this hotel for its close proximity to Hoa Kiem Lake and eateries.
- Julien (10/5): - Awesome location and very welcoming staff, would stay there again.
- nicolas (9/5): -
- Pierre-François (8/5): -
- Rodolfo (10/5): - Great hotel at the best location. Walking distance to a lot of sites and food places. The staffs are very friendly and accommodating. If ever I come back to Hanoi again, I will definitely book this place again.
- Nhan (10/5): - Excellent and super friendly staff. Walkable to Hoan Kiem lake and night maket. Delicious breakfast. Highly recommended!!!
- Jindaphunphairoth (10/5): Nice location, Nice room design, cleanliness and quality - Taste Few options
- Melvin (10/5): Great place to stay. - The property was centrally located with many places to see nearby. None
- Mccarron (7/5): Clean, Sizeable, and Matches the Pictures. - The Bonsella Hotel is in a prime location with easy access to the attractions in and around the Old Quarter. The room itself was clean, sizeable, and matched the photographs on the website. The staff were helpful and operated a seamless check-in and check-out process, and were able to accommodate specific room requests. If visiting Hanoi in the future, I will certainly consider returning to Bonsella Hotel. On checking in, it became apparent that the safe in my room was not functioning correctly and was unusable. I raised this with the front desk who were unfortunately unable to assist at the time and had mentioned it would be logged and looked at the following morning; I did not receive any further updates on this. There is also a certain amount of sound leakage between rooms, such as hearing conversations / the toilet flushing in the room next door. While not a huge deal, this could be problematic in a longer stay.
- Matti (10/5): Good place to stay in good location - The location, the attitude of the staff was excellent Slightly noisy from the neighbor room
- Sim (10/5): - Clean, central and everyone super helpful
- James (8/5): Very good -
- Theresa (10/5): The best hotel in Hanoi! - Best location in the old quarter with Restaurants, bars, coffeeshops just outside the hotel. The lake just 2 minutes walk from the hotel. Wonderful, helpful and always happy staff and really good breakfast with amongst all fresh fruit and freshly made eggdishes like omelette or scrambled eggs. Great rooms with a really good bed and a modern bathroom! I We loved everything with Bonsella and I strongly recommend it to all people going to Hanoi!!
- Marek (9/5): Good place to stay in Old Hanoi - Perfectly located in Old Hanoi, walking distance to main attractions in the old town. The staff were great and went out of their way to ensure we were happy. For example, we've lost and item in a bus we went for a Ha Long Bay tour and they contacted the tour company, found the item, and had it delivered to our room, all within 2 hours - amazing! The breakfast was great with many Asian & Western food choices, as well as with made-to-order dishes. The bed was comfortable and the AC provided sufficient cooling to make the stay pleasent. The shower in the bathroom needs some attention as it was leaking.
- Eunkyoung (9/5): Superb -
- Stcane (10/5): Exceptional - Everything was great, close to all the attractions. Good breakdast Drinks where expensive compared to others locations.
- Thanh Nhi (10/5): - Good breakfast, good service
- Keith (8/5): Very good - Good location great staff,extremely helpful.
- Paul (10/5): Great staff, nothing too difficult. Anna sorted all our needs from transport to trips. There is no need to stay anywhere - Great place in a great location close to everything.
- Thi (9/5): Very nice - Great staff, clean,location
- Tran (9/5): Superb -
- Jia (10/5): Excellent service. Good location. Nice stay - Everything is great!!! Especially their services are really nice and thoughtful
- Saikhanbayar (9/5): Superb -
- Tran (10/5): Exceptional -
- Mark (10/5): Friendly staff and convenient location - Very conveniently located, super friendly staff, walking distance to most attractions. Only a few steps from the lake which, if you're there at the weekend especially, gives you the chance to escape the chaos of the city streets and enjoy walking around the lake in relative peace. The rooms and bathrooms are big and comfortable. The only minor issue was water pressure, but the staff said they would fix it immediately if we'd let them know earlier. We only stayed for 2 nights so it wasn't a big issue to us.
- Lam (9/5): Fantastic Location With Super Helpful & Pleasant Staff - Manager Anna & her great team
- Frances (10/5): Wonderful - Breakfasts and location and most of all staffs at bonsella was excellent service, friendly and speak very good English Na
- Wendy (10/5): Excellent hotel! - We loved our time at the Bonsella! The service was very personal and overall excellent! Everyone was so helpful for us. The location is perfect and close to everything. We just walked all over the beautiful city of Hanoi. Our rooms were comfortable and clean. Very happy with our stay!
- Lasalle (9/5): Starting to become a regular here - Really like the Bonsella. This is our second time here and will return. Location is terrific but it is the people who work there that really make it. Anna and the team are so caring and helpful. The dining area is small and found it difficult to find space for breakfast. Had a few other guests who had no consideration for how loud they were before 7am.
- Sac (9/5): Superb -
- Marshall (10/5): Great location and good hotel - Great location near the lake , friendly staff , good breakfast. Room was comfortable
- Peter (9/5): Superb -
- Hhenning (9/5): Superb - Came recommended. Very comfy room on higher floor with view. Clean. Comfortable. Very convenient location. Breakfast slightly disappointing. No Vietnamese options.
- 劉 (10/5): Location is convenient - Customer service The air condition is not stable
- Nardi (9/5): Loved it. - Exceptional service from staff Nil
- Jargalsaikhan (8/5): Very good -
- Victoria (10/5): Amazing place, great location, highly recommend - Everything Nothing
- Jargalsaikhan (8/5): Very good -
- Paul Toong Meng (8/5): Good hotel but noisy - The hotel’s location is perfect for exploring Hanoi’s old and French quarter. Lots of restaurants and shopping around the hotel too. My room is newly renovated and has a city view. However do bring your earbuds plugs because the soundproofing of the room is not the best. You will hear the traffic, construction and dragging of chairs. The roof is under construction so avoid the highest 3 floors if you want a peace sleep. ** The hotel kindly offered me free transportation to the airport after learning about the construction noise last night. Excellent customer recovery. I will definitely consider staying with them again.
- Alison (10/5): Great location, can’t fault the place - Fabulous location, very close to everything yet tucked away in quiet street
- Sarah (10/5): Fab location. Quiet to sleep.....as long as the street is quiet....no loud speakers etc. - Staff very friendly and attentive. Replied to emails in a lovely way prior to arrival. Prebooked taxi from airport. Shame that the rooftop bar was closed due to recent damage, but I enjoyed breakfast on 11th floor. Breakfast good. Room large. Bed comfy. To have cotton sheets....better bedding. My towel was changed when I didn't leave it on the floor. I didn't want it changed. I try not to waste. A water dispenser instead of plastic bottles of water.
- Linda (10/5): Love stayed Bonsella Hotel people was lovely help us thanks again for hospitality❤️❤️ - Sooooo beautiful and perfect spot Not at all
- Shakshi (6/5): Pleasant - Good location near the lake . It’s not worth the money . There’s no 24 hour reception and doesn’t feel like hotel
- Sarin (9/5): Amazing Staff/Excellent Location - Amazing Staff/excellent location/Good Breakfast Hot shower is not so good.
- Braden (9/5): I’ve stayed here before I’ve stayed a second time , safe to say I’d still recommend and stay a third time when I came ba - I’ve stayed here prior so knew what to expect , location , service , amenities, best spot to be whilst venturing around the old quarter in Hanoi Nothing it was perfect
- Sinthay (9/5): Superb -
- Alexander (6/5): Pleasant -
- E (9/5): Great location and friendly staff - Very friendly staff, great location, nice breakfast. The staff went the extra mile by decorating our bed for our honeymoon. We had a great stay, thank you so much! /
- Anna (8/5): Very good -
- Wanyu (10/5): Exceptional - Great location,amazing staff! Everything I need is within walking distance.
Photos
