Hilton Garden Inn Palo Alto
Location: 4216 El Camino Real, Palo Alto, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Indoor Pool
The Hilton Garden Inn Palo Alto offers a luxurious indoor pool for guests to relax and unwind during their stay.
Modern Amenities and Elegant Decor
Experience modern amenities and elegant decor in every room at the Hilton Garden Inn Palo Alto. From free WiFi to flat-screen cable TVs, each room is designed to provide comfort and convenience.
Convenient Location
Located just 10 minutes' drive from the Shoreline Amphitheatre and within close proximity to Stanford University, the Hilton Garden Inn Palo Alto offers a convenient location for both leisure and business travelers.
Book now to experience the perfect blend of luxury and convenience at the Hilton Garden Inn Palo Alto.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Wheelchair accessible
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Thermometers for guests provided by property
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Garage
- Swimming nearby
- Electric bicycle charging station
- Charcoal grill
Rooms Available
-
Room, 2 Queen Beds, Accessible, Bathtub (Mobility Accessible w/ Tub)
2 Queen Beds
342 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)
1 King Bed
315 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed, Accessible, Bathtub (Mobility Accessible w/ Tub)
1 King Bed
315 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, 1 King Bed, Non Smoking
1 King Bed
315 sq feet
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, double sofa bed, and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)
2 Queen Beds
342 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed, Accessible, City View (Hearing Accessible)
1 King Bed
315-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, double sofa bed, and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed, Accessible, City View (Mobility Accessible w/ Tub)
1 King Bed
315-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed, City View
1 King Bed
315-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, double sofa bed, and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)
1 King Bed
315 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Wheelchair accessible
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, 1 King Bed, Accessible, Non Smoking (Hearing Accessible)
1 King Bed
315 sq feet
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, double sofa bed, and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Room, 1 King Bed, Accessible, Non Smoking (Hearing Accessible)
1 King Bed
342 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, cable channels, and iPod dock
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, double sofa bed, and laptop workspace
Comfort - Climate-controlled air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
King Room
Styled in modern décor, this room provides a flat-screen cable TV, a seating area and an private bathroom. An iPod docking station, fresh linens and towels are provided.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds
Styled in modern décor, this room provides a flat-screen cable TV, a seating area and an private bathroom. An iPod docking station, fresh linens and towels are provided.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
King Room - Hearing Access
The spacious air-conditioned triple room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds - Hearing Access
This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Deluxe King Room
The spacious air-conditioned triple room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Privacy curtain
-
King Suite - Disability Access Hearing Accessible Roll-In Shower
The spacious air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Privacy curtain
-
Deluxe King Room - Hearing Access
The spacious triple room offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds - Mobility and Hearing Access
The air-conditioned quadruple room provides a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Premium Queen Room with Two Queen Beds
This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Premium King Room
The spacious triple room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Privacy curtain
Guest Reviews
- Sharyn (9/5): - Great restaurant and lounge
- Gutierrez (10/5): Everything was well organized and clean. -
- Yaron Elboim (7/5): -
- Maria (10/5): -
- Mark (10/5): -
- Linda (8/5): Stanford Visit - Location of hotel is great for Stanford visits. Nightly rate was not too high. Pool open late gave us time to swim. Paying to park on an app. Just include parking in your night rate.
- Pedro (10/5): -
- Guest (9/5): -
- Mihara (9/5): -
- Kristine (7/5): - The beds were very comfortable. The staff were very nice but there was always a long wait to get to the counter Lighting in the room was minimal. It was noisy above us at night.
- Elisiva (10/5): - The place was nice, the staff was very professional and the house cleaning lady was kind. The rooms were big very comfortable I didn't want to leave 😀 There's nothing that I didn't like
- Christine (8/5): -
- W1815HEkenl (10/5): Exceptional Customer Service Experience - Exceptional customer service from the front desk representative Sienna. Sienna was friendly and very responsive to our requests. Being a former Forbes 5 Star customer service trainer, Sienna excelled in all aspects.
- JEONGEUN (8/5): -
- Denise (9/5): -
- Linda (8/5): Comfortable and friendly -
- AppMyHome (8/5): Nice business hotel for the area - We stayed here one night for a business event and it was clean and convenient. The staff was friendly and there is a restaurant and bar on site though we didn’t use it. We ate instead at Hobee’s next door. Our only gripe is the parking. You have to pay separately via app and it was confusing. There doesn’t seem to be any difference between parking for public or room guests. I paid for overnight, my receipt said it expired at 10:53 am (even though I paid at 12:30) then the next morning at 9:15 I got a text saying it was expiring in 15 minutes. The staff don’t really understand how it works yet so they couldn’t help. Other than that it’s a quiet clean place, close to Stanford and plenty of places to eat.
- Yosef (10/5): -
- Mike (10/5): -
- josephinecF5266TD (10/5): Great Service! - From the moment I arrived, I felt genuinely welcomed. The staff went above and beyond to make sure every detail of my stay was perfect. My room was spotless, the bed was incredibly comfortable, and they have a great indoor pool. I’ll definitely be coming back!
- Roxanna (10/5): -
- Terry (10/5): -
- Joey (4/5): Never Again - Itchy bedding which did not breathe. Horrible cheap polyester.
- Ali (9/5): -
- Leslie (7/5): Enjoyed staying in Palo Alto. - Parking was plentiful. The hotel was comfortable. Would like to have known that the pool was out of commission because the indoor pool was the reason we booked this hotel anyway. Would also have appreciated breakfast included in the price.
- Jeroen (7/5): Matig - Absurd hoge prijs. Heel slechte prijs/kwaliteit verhouding
- Jesus (7/5): -
- Valeria (8/5): -
- Richard (9/5): - Had to pay $20 per day for parking. Did not notice that when I booked.
- Therese (10/5): Very nice and comfortable hotel room with many other amenities - The room was very comfortable and had what I suspect was a sleeper sofa. The room was spacious with a king-sized bed. It’s in a great location, especially if you use mass transit. The staff were very helpful. The coffee pods could be replaced by better brands such as local brands.
- Maria (10/5): - The staff was friendly and answered all my questions.
- Alpirez (7/5): Confortable - Lo limpio La habitación
- Lixuan (9/5): -
- Jessica (10/5): -
- Elvira (10/5): -
- Guest (7/5): - Location Cleaning service only alternate day is not good - we stayed 2 nights so no cleaning was done. Also parking $20 a day is outrageous. And the staff at the bar is rude.
- Jesus (10/5): -
- Jason (10/5): -
- Eric (10/5): -
- Paula (10/5): -
- Linda (2/5): Very unsatisfactory - The location was in proximity to an appointment, but was not in a pretty or very safe location. I would not have felt comfortable walking in the neighborhood. Mt car was damaged while parked in the underground parking lot. We specifically chose this hotel/room (which was very pricy) because it had a pool and hot tub - but these were under repair and not available, which was NOT revealed on the booking site. Also, our first room was very smelly and we had to be moved to another room.
- Russ Imatech (6/5): -
- LI YING (8/5): - 環境舒適 No free WiFi
- TERESA (6/5): - We decided yo stay at this hotel becauae of the indoor pool and it was out of service and there was no compensation for the inconvenience
- 148msm (10/5): Clean and Easy! - The front desk was obviously first contact. Very very nice and even upgraded me to a suite with my Hilton status. I wasn’t expecting that so that was a nice touch. The hotel is very clean including the room. Immaculate would be the word I would use to describe the rooms. I attached pictures below. Parking is on site and is very easy, it’s in a nice location located to stores, etc. They serve breakfast lunch and dinner and have a full bar. Highly recommend especially for a business stay!
- Jamie (4/5): - We were here for a soccer tournament around the corner and booked this place because reviews were good BUT mainly because it had an indoor pool. Unfortunately, it was not noted on hotels.com NOR did anyone mention it at check-in that the pool was closed for renovations. It wasn't until my 9yr old and I went to go and the woman at the front desk tells us it's closed and waves us the paper they have printed at check-in with a smirk. I live 40 mins from Palo Alto and swimming was the only reason I wasted money to stay in the area. There's plenty of other hotels surrounding the area and could've easily chose one of those had it been noted that the pool was closed. On a side note, it would also be good to coordinate closures with community events to avoid doing this during a huge soccer tournament around the corner.
- Imelda (10/5): - Clean and a good restaurant next door
- BT (10/5): Enjoyable! - Great Service and excellent facilities! NA
- Judy (9/5): -
- D (6/5): Close to Hospitals-Great Restaurant-Tired Rooms - Good location near hospitals. Restaurant and its personnel were exceptional. Overall, the hotel is tired and needs an update. The driveway entrance is obscured by overgrown trees/foliage and faded tile. It also serves as the garbage pickup and delivery area with a broad service gate left open all the time displaying abundant junk. There are some furnishing updates but significant remnants of dark older items. Wallpaper in room peeling. At the far end of the entrance near the meeting room there is beautiful new decor -- seriously considered expanding this to elevate the property.
- Jose (8/5): - Buffet breakfast should be included with stay
- J. Brian (8/5): - The room was noisy from the air conditioning mechanicals room across from our room. I complained to staff but no response.
- gcE7013YT (2/5): Corporate penny pinching. Grubby hotel. - Bad hotel. Came back to my room to discover it hadn’t been serviced. In these frugal times I had no expectation of sheets or toweling being replaced. Just a simple room clean and making the bed. Despite the Hilton promise of fixing problems, my room is an untidy mess. They charge a lot for this so called service. So much for being a gold member. Conveys little. I’ll never ever ever stay here again. It is also grubby and noisy.
- DAVID (10/5): - Excellent service and accommodation
- Filwa (10/5): -
- Diego (8/5): -
- N4031HTerikh (10/5): Hilton Garden Inn is Well-Worth Checking Out - The Hilton Garden Inn was a pleasant surprise! I was traveling with a friend for a doctor's appointment at Stanford Medical Center. The location close to Stanford was the reason for the booking. However, I wasn't anticipating the quality of stay or the service we received. Aniyah and Lee at the front desk made us feel as though we were staying with longtime friends in their private residence. Their advice on traffic, parking, and the medical center were dead on. They offered restaurant suggestions and ways to spend our down time. We were tired, so we ultimately chose to eat at the hotel. And it was good! Our server and bartender, Joe, was a pleasure and really very interesting. The spaghetti and meatballs were good and just what we needed. Our rooms were comfortable and quiet. Unfortunately, my friend will be returning to Stanford for future appointments. Fortunately, we have a great place to stay while we're there.
- Dani_Dean (9/5): -
- Kemton (9/5): -
- Jothikumar (8/5): -
- Maria (10/5): - will stay again
- Michael (8/5): - There was a large system down situation at my check-in, which delayed that a bit. It's the only reason is a 4-star experience, not a 5-star.
- Melissa (7/5): Comfortable and clean but would have like to know when services are not available before we stay. - Clean room and comfortable bed. Good size for 4 people. Easy to walk to restaurants and Walgreens. The elevator was broken. There was no water offered other than paying, and we weren’t aware of the elevator situation until we got there and tried to go to our room and we had picked a room that was close to the elevator. The hotel was full, so there was no other option And in the morning the cook didn’t show up so there was no breakfast offered.
- RICK (10/5): - very clean
- Karen (6/5): - Elevator were very slow, very crowded all the time, one was out of service for the whole stay
- Michael (8/5): - This was a good place to stay. Room was clean and tidy. Checked in online but still had to go to the desk. Parking is underground and there were plenty of spots on Level 2. The pool was disappointing. It’s indoor, cood and quite small. Don’t expect to swim laps. The breakfast buffet was underwhelming for the price. Be sure to bring your breakfast voucher and tell the server you paid in advance.
- P9689GCjulies (6/5): Great central location in Palo Alto - I have stayed here before but must have forgotten to write a review so here I am. Great location close to many food options along El Camino Real which is the main road. We were about 17-20 mins to Menlo College which was the purpose of this trip and maybe 15 mins to Stanford. Had all the amenities I needed, underground parking $20 per day but plenty of spaces for Diamond Members which was great. Room was comfortable with a smart tv so I was able to stream Netflix which was another plus. Would definitely stay here again.
- Candace (2/5): - My daughter was walked in on when changing in our room. Spoke with front desk and another attendant came in to our room without knocking shortly after. Very unsafe for our family. Spoke to supervisor Gabriel. They were going to work with Expedia to refund half of our stay due to our experience
- Michael (10/5): - Great place close to everything
- Hassan (6/5): -
- pedro (8/5): - Hotel was great, room was great. Only giving 4 stars because when I was first checking in front desk lady seemed a bit moody but not a huge deal.
- Bronson (8/5): - Nice hotel with underground parking with easy access.
- Jesus (2/5): - I didn’t like that they can’t do anything about my key room so i had to go always to the front desk when i go out for they can open the room for me and be waiting until they can
- Luis (6/5): - The room was great, clean and spacious. I would have given the hotel 5 stars review -knowing that is a solid Hilton inn garden, nothing fancy but clean and nice. The staff and the facilities were disappointing. Hilton has signs that read “if something is wrong please bring it up to our staff and we’ll make it work. Guaranteed”. Turns out that’s not the case. I had two issues, that couldn’t have been solved but were not and staff was unwilling to make it right: 1. Gym closed at 8pm…. And staff was not able or unwilling to unlock, and 2. I was given credit for food that I couldn’t use because I booked through Expedia. This last one I was able to fight and get it waived as I “used” the credit for breakfast on site to use the credit but later was told it wouldn’t apply. They made it right, but took me much longer and complaint which could have been solved in seconds since it was their miscommunication (I had asked twice before using it that it would work and was told yes by two different staff people.
- Theresa (8/5): -
- Vivian (8/5): - Pleasant stay. Will book again.
- Debbie (10/5): - Perfect property for our stay in Palo Alto before our meeting tomorrow great location friendly staff quiet and clean parking under hotel easy access to room highly recommend
- Ramon (8/5): - It was a pleasant stay.
- Erika (7/5): Good -
- Verified traveler (10/5): Checked all the boxes - Clean, comfortable, great price.
- Alex (8/5): Very good -
- John (10/5): Albeit costly, this property is excellent, with a good location. - Excellent property, very clean, very quiet, and staff was friendly and accommodating Room rate
- Cody (6/5): - Good clean property and rooms. Although it’s pet friendly, there’s no dedicated place for dogs to use the bathroom. Had to walk blocks away to find grassy area. AC in room worked, but if you have a little one in the pullout it blasts them first and directly. Kind of a poor room design.
- Jami (10/5): - Very clean and in a great area.
- Ricardo (10/5): Exceptional -
- Amy (10/5): Relaxing and serene - It was a beautiful setup. Very clean. Beds were so comfortable and the staff was so very sweet. There was nothing I didn't like.
- Beatrice (8/5): - Property was nice and staff were great. The indoor heated pool was nice but was way over capacity. People had the back door propped out and it felt like people not staying at the hotel were swimming. There was about 50 people all from one family there making it miserable for my family.
- BYOUNGHOAN (8/5): - Typical American-style hotel! It's not bad in many ways, but it seems that the characteristics of the American hotel are inevitable that they are bothered by the noise between floors! It's up to luck
- Paul (9/5): Superb -
- Luke (8/5): - Nice, quiet hotel. Good location. Only wished the food in the restaurant was better.
- Tiffney (10/5): Close to Stanford University - We took an overnight trip to Stanford University. This hotel was great! Easy to get yo, plenty of parking, great breakfast included, nice clean comfortable room.
- Nuvia (10/5): - Hotel was super cleaned, employees were friendly
- Kristina (4/5): - Elevators were broken, the bar opened 15 minutes late
- Paramjit (8/5): - .
- Steven (9/5): Superb -
- Gor (4/5): Not very clean, unpleasant odor in the room. Good location. - The location. Strong odor in the room. Maybe from cleaning solutions, but not pleasant ones. Cleanness of fresh towels was questionable to say the least.
- Joan (8/5): Good - Hotel was nice and clean. Beds were a little hard and paying for parking is ridiculous.
- OLUWAFEOLA (10/5): - Very clean and comfortable
- Larisa (4/5): - The inside restaurant I was told was open, so sat at a table and no one was there to take our order /and or serve! No one even greeted us
- Elizabeth (8/5): Very good -
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