Cloud Hotel & Suites
Location: Corner of 4th Parklands and Masari Road, Nairobi, 00100, Nairobi, KE
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Welcome to Cloud Hotel & Suites, your serene oasis in the heart of Nairobi!
Recreational Paradise
Dive into relaxation with our outdoor and indoor pools, or unwind in the soothing hot tub. The lush scenery and poolside bar add a special touch to your leisure time.
Gastronomic Delights
Savor delectable meals at our on-site restaurant, where you can enjoy alfresco dining with stunning pool views. Or take advantage of our 24-hour room service for in-room dining convenience.
Comfort Meets Convenience
Our air-conditioned guest rooms are equipped with refrigerators, LCD televisions, and complimentary internet access. With 24-hour concierge service and a business center, you’ll have everything you need at your fingertips.
Don’t miss the chance to experience luxury and comfort; book your stay at Cloud Hotel & Suites today!
Important Information
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in is available.
Policies
Check-in: 12:00 PM - 12:00 AM
Check-out: 11:30 AM
Amenities & Facilities
- Boat tours nearby
- Free WiFi
- 24-hour front desk
- Luggage storage
- Sauna
- Designated smoking area
- Concierge service
- Steam room
- Elevator
- ATM/banking
- Golfing nearby
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Wedding services
- Pool umbrellas
- Ecotours nearby
- 24-hour business center
- Turkish bath/Hammam
- Free self parking
- Airport transportation - pickup (surcharge)
- Free pool cabanas
- Boat tours nearby
- Safari nearby
- Banquet hall
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Standard Double or Twin Room
1 Double Bed OR 2 Twin Beds
301-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
-
Suite
1 King Bed
301-sq-foot room with canal views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-width doorways
Need to Know - No rollaway/extra beds available
Smoking And Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Wheelchair-width doorways
-
Executive Room
1 Double Bed
301-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
Guest Reviews
- Lanckmans (8/5): - De kamer Ontbijt
- Luis (10/5): -
- Shirin (8/5): - Nice breakfast, nice location No Lifts to go to the restaurant and swimming pool
- stefan (10/5): - Alles super
- Yusuf (10/5): -
- Taiwo (1/5): -
- Emil (10/5): - Perfect to stay, breakfast was amazing Noting
- محمد (8/5): -
- Tautz (7/5): -
- salah (10/5): - نظيف ومكيف وطاقمه متعاون جدا
- Chibuike (3/5): They billed for visitors, very awful - Rooms are fine They have undisclosed billings. Imagine billing guests when they get visitors. very strange
- Patrice (5/5): Amelioration pour réussir - Propre bien reçu bon service La piscine jacuzzi l’eau était trop trouble
- abdoullah (10/5): -
- Lydia (2/5): Catastrophique ! - La situation geographique avec plein de petit commerce de premiere necessiter et le personnel est tres gentil. L'acces ressemble a un bidonville, les photos ne correspondent pas a la realite c'est un Motel *. Pour acceder a l'hotel il faut utiliser un ascenceur horrible, les infrastructure ne sont pas entretenu, le ménage est catastrophique c'est tres sale ! je ne recommande pas du tout cet hotel !
- Kafeel Ahmed (5/5): -
- Vishavdeep (4/5): -
- Vishnu (9/5): great liked - excellent all Room , location
- Amina (10/5): - Easy access to Aga Khan hospital and shopping malls Had a awesome tome
- Chad (8/5): -
- Yassin (8/5): - Location and staff Cleaness of the bed
- Polizzi (7/5): -
- Börje (1/5): Bad service, not worth the money - Negative and cold personel at the reception at check in counter. Restaurant extremely noisy, children running, and screaming, took over 1 hour to get our food, drinks too, table almost falling being supported on the legs by hard papers, the bed so so noisy and shaky that we couldn’t make love.
- Christina (5/5): Find another option - Was not as expected based on photos. Entrance through busy plaza, with public access pool and gym above the room.
- stefan (10/5): - Die lage Das Personal Das Frühstück Die Zimmer
- GAURANG (10/5): -
- Ntyatyi (2/5): The only good thing was staff, very pleasant and cheerful people. - Staff very pleasant😘 Room dirty, showers not up to standard, the Iron not showing highs & lows, no Ironing board to iron, expected to iron on bed, it is not what it looks on the Internet, very dirty not neat, even the pool it is dirty.
- Arvind (9/5): -
- Maximilian (8/5): - Alles gut Musik und Baustelle, also sehr laut auch nachts
- FAIZ ABDALLA ALI (9/5): -
- FAIZ ABDALLA ALI (9/5): -
- SYED IRFAN ABBAS (7/5): -
- RAJIV (8/5): -
- Sofie (7/5): -
- Isaac (4/5): Maintenance is poor and cleanse of the room - Location Maintenance
- Matsela (6/5): -
- Muhammad Arif (6/5): -
- Giedre (3/5): -
- Vatan (8/5): -
- Joyce Bhoke (7/5): It was okay - It was okay The Corridoors
- Shailesh (1/5): -
- shahid (2/5): -
- Vatan (10/5): -
- Melbin (8/5): Value for money - Location The entrance
- Suganthan (1/5): - Amidst shops Can not sleep in night
- Maherun (8/5): -
- Kevin (5/5): -
- MOHAMMED (7/5): -
- MOHAMMED (7/5): -
- Philipp (8/5): -
- CRED (6/5): -
- Agri (9/5): -
- Philipp (7/5): -
- Vincent (7/5): - Télé qui n a pas de signal, wifi instable…
- Valerie (4/5): -
- Mrs Jagjit (4/5): - Awful hotel. Not very good. Toilet bathroom not great. Only good thing is the location in the diamond plaza for shopping. It's on the 9th floor. Bathrooms bed for creaky. Not great place
- Cecil (10/5): - I've lodged at Cloud on multiple occasions, each time my expectations were met. Clean rooms, comfortable beds, a nice and delicious breakfast buffet, and a restaurant that serves excellent room service.
- Cecil (10/5): - 🌟🌟🌟🌟🌟
- Cecil (10/5): - Friendly staff
- Mukami (10/5): -
- Cecil (10/5): - Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟
- Cecil (10/5): - Friendly staff and excellent
- Vibhor (6/5): - The location is very good. Laundry and other services are exceptionally expensive.
- Undre (8/5): -
- Charles (7/5): -
- Sahil (4/5): -
- SHAILESH (5/5): Some luxury but BASIC needs not satisfied in spite of high price - 1) View from some rooms (but you have to bear EXTREME loud noise/sounds of parties/music) 2) Location inside popular plaza 3) Front desk staff (Hussain) was helpful, others not so 4) Sauna, Steam room, Nice variety breakfast (buffer, made to order) 5) Hot shower 6) Good bed 1) Rooms on one side of property have EXTREME sound/noise till 4am ALMOST EVERY NIGHT (PATHETIC) due to parties happening 2) Rooms on other side are quiet but HAVE NO VIEW and are like being in jail 3) Front desk staff and housekeeping staff almost not useful (except Hussain bhai) 4) Even basic things like refrigerator, Wifi, TV DO NOT WORK 5) MANY rooms although are supposed to be non-smoking have SMOKE smell filled. Not just cigarettes, marijuana too. 6) Getting even 2 "hand towels" is like we have to beg for it. 7) Extreme noise of kids in swimming pool (whole day, especially Fri to Sun)
- Bhundia (6/5): -
- Stephen (9/5): -
- Olabanji (5/5): -
- Huzefa (6/5): -
- Marie Claudette (8/5): -
- Ekaju (7/5): Good - Gym, restaurant Cleaniness
- Ronald (7/5): CONFORTABLE - GOOD GYM,STAFF
- Sarah (10/5): Nice room in a great location - I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
- Sutar (5/5): Not worth as used to be in past - Room service were poor and bathroom for bath is too small space
- Sarah (8/5): Great Value for Money, but can be Noisy - The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
- Sarswat (10/5): Exceptional -
- Thirumani (9/5): Superb - In total,every thing is good Nothing
- Kakoli (7/5): Good location for a comfortable stay. - Location is great!! Rooms could be larger. Rooms could be larger. And more options in breakfast. I also didn’t like that they didn’t give me one spare minute extra during checkout. I did my make up sitting in the outside sitting😔
- Rajiv (7/5): Good - Limited but good options . Airconditioning in the room was erratic.
- Abdullah (4/5): Disappointing -
- Mohamed (5/5): Passable -
- Hussein (10/5): Exceptional - The staff are amazing especialy reception house keeping and restaurant and Mr hussein is great person
- Patel (8/5): Very good -
- Mohammad (6/5): Pleasant -
- Ngash (1/5): Bad -
- Bhundia (10/5): Exceptional -
- Ree (5/5): Passable - It's just average
- Ramzan (1/5): Disaster experience of my life - Very nice location I stayed at the hotel for 7 night while living i asked for receipt they didn't give me receptionist very rude and out spoken
- Mezo (5/5): Passable -
- Barrie (8/5): Very good -
- Mukherjee (9/5): Superb -
- Stephanie (10/5): Exceptional - Excellent location near everything. Quiet. Pool and gym. Great security.
- Mohamed (6/5): Pleasant -
- Raizel (10/5): Great location, good value - Loved the central location, decent facilities, helpful and friendly staff, and all for good value. Will definitely come back! The facilities need a bit of updating, but glad that the staff were super helpful with everything.
- Nirav (6/5): Great location But service is not upto the mark - Location is very good. The housekeeping was not well. Have to call lot of time to get service. Though staff was polite.
- Ndapanda (8/5): Very good -
- Nuukushu (9/5): Change your booking system to be corresponding with that of online booking system. - Mutually understanding and respect on rendering services to client. The booking system of your hotel should be accuracy - the online booking should reflect the correct numbers of nights an individual/persons will overnight I the hotel and that should be corresponding with the system on the ground. I had only 6 nights in your hotel and the online booking system reflects that; however your system made me to pay for 7 nights (with extra 1 night and I never overnight there) - this is a daytime robbery. Initially, you need to look at the flight time of your clients (that's arrival time in the City as well as the departing time from the City) as reflected on his/her flight ticket - based on that, it's where you calculate your booking rate per night.
- Craig (1/5): Not at all good - Aircon did not work. Took 4 hours to move us. Wi Fi so poor it hardly worked. They had a wedding on the second night which was so loud we could not sleep. The wedding only ended at 4.30. They should have warned us as we had no sleep and had to leave at 5am. All spa facilities were unusable because of the amount of people there for the wedding. overall unpleasant experience.
- Jami (10/5): Exceptional -
Photos
