The X Hotel Brunswick Square
Location: 11 Brunswick Square, Brighton & Hove, gb
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
The Brunswick Square Hotel & Spa provides a luxurious stay in the heart of Brighton and Hove. With en suite rooms, free Wi-Fi, and elegant decor, every guest is sure to feel pampered and comfortable during their stay.
Unique Room Selection
Choose from a variety of room options at The Brunswick, including 4 poster rooms and Master Rooms with stunning sea views. Each room is thoughtfully designed to provide a unique and memorable experience for every guest.
Convenient Location
Situated in a Grade I listed square, just a stone's throw away from the beach and surrounded by top-notch restaurants and bars, The Brunswick offers the perfect blend of serenity and convenience for travelers seeking a memorable seaside getaway.
Ready to experience luxury and convenience in Brighton and Hove? Book your stay at The Brunswick Square Hotel & Spa now!
Important Information
This property offers online self check-in only.
In order to complete the online self check-in process, each guest is required to provide Identification before arrival. If you choose not to provide your ID before arrival, you may not use the online self check-in. A check in fee of POUND 25 will apply.
To ensure the safety, security, and registration of all guests, an insurance fee is required of four pounds and ninety seven pence per guest. This nonrefundable fee is for the pre-authorization on the card provided prior to the check in, covering any incidental charges, smoking violations detected or unsettled payments at check-out.
Please note early check in or late check out are only possible at a surcharge. If you haven’t completed the online check in by 18:00PM costs POUND 25 to check in after 18:00PM.
A surcharge fee of POUND 49 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property.
The property will only accommodate the number of guests specified in the booking confirmation. A surcharge of POUND 35 per person per night applies for each additional guest you wish to add to your reservation. Additional unregistered guests are not allowed at the property.
Smoking anywhere on site or out of any window, or covering the fire alarm is strictly prohibited. Violating this policy will result in an additional fee of POUND 200. Your reservation will be immediately terminated and will remain nonrefundable.
Quiet hours are between 22:00:00 and 07:00:00.
Guests are required to show a photo identification and credit card upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 04:00 PM - 11:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Non-smoking rooms
- Air conditioning
- Pets allowed
- Express check-in/check-out
- Ironing service
- Non-smoking throughout
- Concierge service
- Guest rooms disinfected between stays
- Cashless payment available
- First aid kit available
- Contactless check-in/check-out
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- CCTV outside property
- 24-hour security
- Television in common areas
- Express check-in
- Free wired internet
- Internet access
- Housekeeping on request
Rooms Available
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Deluxe Family Room
Featuring free toiletries, this family room includes a private bathroom with a hairdryer. The family room features a private entrance, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit has 4 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Private entrance
- Dining area
- Electric kettle
- Linen
- Dining table
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Studio Apartment
Featuring free toiletries, this studio includes a private bathroom with a shower and a hairdryer. The studio's kitchenette, which features a microwave and a toaster, is available for cooking and storing food. The studio has carpeted floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a dining area, as well as heating. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Kitchenette
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Private entrance
- Dining area
- Electric kettle
- Toaster
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
-
Two-Bedroom Apartment
The fireplace is the standout feature of this apartment. Boasting a private entrance, this air-conditioned apartment includes a kitchen, 2 bedrooms and 1 bathroom with a bath and a shower. Meals can be prepared in the kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and an oven. The apartment has carpeted floors, a seating area with a flat-screen TV with cable channels, a washing machine, soundproof walls, as well as a tea and coffee maker. The unit has 4 beds and 1 futon.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Fireplace
- Interconnected room(s) available
- Private entrance
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Coffee machine
- Linen
- Dining table
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Apartment With Shared Bathroom
Featuring free toiletries, this apartment includes a shared bathroom with a walk-in shower and a hairdryer. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The apartment features a washing machine, a private entrance, soundproof walls, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Shared toilet
- Satellite channels
- Kitchen
- Private entrance
- Dining area
- Electric kettle
- Oven
- Stovetop
- Toaster
- Coffee machine
- Linen
- Dining table
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Apartment With Shared Bathroom
Guests will have a special experience as the apartment provides a fireplace. Providing free toiletries, this apartment includes a shared bathroom with a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The apartment features carpeted floors, a seating area with a flat-screen TV with cable channels, a private entrance, soundproof walls, as well as a tea and coffee maker. The unit offers 3 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Shared toilet
- Satellite channels
- Kitchen
- Fireplace
- Private entrance
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Coffee machine
- Linen
- Dining table
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Sofa bed
- Shower chair
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Double Room with Patio
A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are offered in this twin room. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Shared toilet
- Satellite channels
- Private entrance
- Dining area
- Electric kettle
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Junior Suite
This suite comes with 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite features soundproof walls, a tea and coffee maker, a dining area, a wardrobe and a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Family Studio
Featuring free toiletries, this studio includes a private bathroom with a shower and a hairdryer. The studio has carpeted floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, as well as a dining area. The unit has 4 beds.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Private entrance
- Dining area
- Electric kettle
- Toaster
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
-
Twin Room
This twin room's special feature is the fireplace. Providing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room provides soundproof walls, a tea and coffee maker, a seating area, heating and a flat-screen TV with streaming services. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Electric kettle
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
King Room
The spacious double room features soundproof walls, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Family Room with Private Bathroom
Providing free toiletries, this family room includes a private bathroom with a bath and a hairdryer. The family room provides soundproof walls, a tea and coffee maker, a seating area, heating, as well as a flat-screen TV with cable channels. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Standard Single Room
Featuring free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The single room features soundproof walls, a tea and coffee maker, a seating area, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Coffee machine
- Linen
- Dining table
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Standard Double Room
The fireplace is the standout feature of this double room. The double room has a private bathroom, soundproof walls, a tea and coffee maker, as well as a seating area with a flat-screen TV. This double room features a carpeted floor, heating and a TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Electric kettle
- Toaster
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Superior Double Room
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a flat-screen TV with streaming services, a tea and coffee maker, a seating area and heating. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
-
Presidential Suite
This suite's standout feature is the fireplace. This suite is comprised of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite offers soundproof walls, a tea and coffee maker, a dining area, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
- Window
Guest Reviews
- Ashe-Asia (1/5): Appalling hotel that should be shut down. - There was no reception staff and we were greeted with an extra charge per person on top of the booking fee we had already paid. The tray of drinks in the hallway included out of date coffee [expired a year ago]. Our room was situated in a basement area only accessible via dirty and peeling outside stairs. The room was dusty and had a musty smell, the windows didn't open, and on the second day of our stay we realised that the combination lock on our door didn't work. This is unacceptable and totally unsafe. Overall the hotel was appalling.
- Claddagh (1/5): -
- Rosanna (1/5): I prepaid for a room, was refused access, suffered insult and slept in my car. I received no refund - More money was demanded from me upon arrival. They wanted to charge me £25 because automatic online check-in is only available between 4 and 6pm. They also wanted me to transfer £4.95 security deposit then send photographic evidence via WhatsApp. Thirdly they demanded photographic ID sent via WhatsApp. These terms were not communicated via the app at point of sale. The booking was pre-paid and non refundable yet they insisted I was too lazy to read the welcome email they sent. Not sure what difference reading the email would have made because I was never going to be able to adhere to their terms or cancel get a refund if I cancelled! I checked everything via the app and have combed through all the policies. The member of staff was insulting, rude and refused help despite seeing me resorting to sleeping in my car outside the hotel
- Lifford (1/5): -
- Dean (1/5): - Nothing Everything
- gary (1/5): Only stayed 5 mins felt like a crack house - Nothing I had to check out 5 mins after checked in - disgusting Avoid this place I’ve stayed in 100s of hotels this was the worse room I’ve ever experienced
- Saiful (3/5): Very disappointing - Location Room, cleaning
- Geoff (1/5): Awful, awful, awful. I checked out at 04.00 just to get away. - Nothing Everything The forced online check-in with associated extra costs (didn’t spot that at the time of booking). The insanely complex and hopeless access methods - codes for this, codes for that, wrong doors, no reception). Finally get to the top floor and try the door combination code IN THE DARK. Get in the room - DLL cramped, I defy you to get into the shoes without injury. Can’t open window - stuffy, hot, no fresh air. No fire escape - if that place burns you are dead. Decor was verging on revolting. Such a bad state of repair. Disgusting place.
- Good (9/5): -
- Paul (1/5): Shit - Nothing It was dirty the room was horrible things was broken there was dog biscuits on the floor it was nothing like the pictures absolutely disgusting I would honestly not let people sleep here absolutely shithole
- Daniel (1/5): - Nothing Everything.
- Abraham (3/5): - Charged exorbitant amounts to check in and then check in early (3pm!)
- Worach (1/5): - Nothing Everything
- Abdullah (3/5): -
- Graham (3/5): Well located basement hovel - Good location; once you’d mastered entry it was easy to come and go. Run down, complicated check in (access code wasn’t sent)
- Lauren (1/5): the reviews don’t lie… - despite this horror show, good location and telly worked a treat x Not as photographed on the website/ booking.com. Deceiving. Dystopian. Disappointing. Very dodgy lock on door which we struggled to open and made it feel unsafe. We even had to message as we couldn’t open one of the nights and we had to send videos via whatsapp to get help? like if that was my nan she would of been screwed, no to mention it’s a massive fire hazard. Also they took a good 10/15 mins to respond and it was only 9pm - can’t imagine if we were drunk or it was 2am no one would have been able to help us - i mean not that they particularly helped us - they just told me to “wiggle it”. we were scared to break anything in case of being fined even though it’s their rubbish door. no staff present on site but will watch you on cctv. dirty carpets, broken wardrobe, ceilings, stains on chairs and sofa. very suspicious vibes. spoke to someone as we checked in who had only just seen their room and were already leaving due to wallpaper coming off ceiling and entirely cracked sink. there were mysterious bags in our room and food waste bin for some reason. (despite rules saying that guests are not allowed to leave ANY rubbish in the rooms.) felt like we couldn’t leave a trace or we’d be fined. lots of unfriendly posters stuck everywhere about all the ways they could fine you. originally booked “double room” which listed a double bed but once booked, showed photos of bunk beds instead. we upgraded after hours of waiting for communication from staff that wasn’t an ai chatbot to the “junior suite” but there was nothing sweet about it. dusty, lamps had no bulbs, weirdly plonked in bathroom with visible construction work that had been abandoned, itchy duvet/bedsheets, the sofa was sunken in, mattress was hard af and sloped? Place feels abandoned, slightly unnerving and shambolic. don’t expect any bang for your buck.
- Trevor (1/5): The rooms are disgusting. They put us in one room but see In wallpaper was falling up on the ceiling. The sink was all c - A bit of shit hole It was a shit hole
- Ion tutunaru (10/5): -
- Mersim (1/5): Terrible property doesn’t deserve even one star - Nothing When we booked the stay we started receiving calls from private number that we need to check in online, that they need our ID’s and to pay extra £5 per person for check in. This was not mentioned before. The property itself was completely damaged and dirty, nothing to do with the pictures listed. People don’t visit this dodgy place please. The window of the room was broken and it was wind all night in the room.
- Emma (1/5): Scam - DO NOT BOOK - Nothing in all honesty this is the worst hotel I have ever stayed in. Everything - no staff, WhatsApp messages from Malta on arrival to get a code to gain entry. And charged an extra £25 as we checked in after 11pm (weird as no staff). Completed scam avoid this property at all costs
- Lukasz (1/5): Terrible - Nothing is good and it was totally diffrent from the pictures Nothing the building was to old and small no facilities even a soap or hair drier
- Steven (5/5): -
- Oliver (1/5): Abysmal - Nothing I couldn’t even check In and had to get another hotel. I was charged for multiple other things in the process
- Carla (1/5): Worst stay — hidden fees, filthy room, felt unsafe - I likes the pictures of the rooms, however these pictures are absouloutly nothing luke the actuall rooms you will be staying in I booked X Hotel, Brunswick Square through Booking.com and paid the advertised price that stated it “includes taxes and charges.” On arrival the hotel demanded additional payments I hadn’t been told about: a £4.97 “surcharge” (damage deposit non returnable) and a £25 late check‑in fee — even though the listing showed check‑in as 16:00–23:00 and I arrived around 21:30. These fees were not clearly disclosed on the booking page and were buried in obscure legal text. I was told I couldn’t access my room unless I paid, so I paid under duress. The room itself was unacceptable. The shower and bathroom were filthy, and the bed linen had hair and dirt — I couldn’t sleep there and left to find alternative accommodation. The key situation made me feel unsafe: the key was kept in a code-accessible box and attached to a permanent string I couldn’t remove, meaning others could access my key and my room couldn’t be secured. I reported this to the hotel but received no meaningful response. Do not book here — misleading pricing, poor hygiene, and unsafe practices.
- Abigail (1/5): Absolutely appalling experience – avoid at all costs. - We got a call last minute to say they cancelled our booking, we didn’t even stay here. We booked this hotel specifically for the Brighton Marathon and even travelled down with all our bags, expecting a night away. This did not happen... To begin with, check-in is restricted to a ridiculous two-hour window (4-6pm, if you don’t check in within this window you get fined £25???) which is completely impractical. On top of that, you’re required to pay an additional fee per person for “insurance” when booking – money which was never properly refunded. Customer service is virtually non-existent. Every interaction is through a bot – there are no real people available to help, even in the hotel as it looks like check in is through a code and lock box, which becomes a serious issue when something goes wrong. While we were literally on our way to the hotel on the day of our stay, we received a call informing us that they didn’t have a room for us and that our booking had been cancelled. No explanation, no prior warning, nothing. It’s completely unacceptable that they couldn’t notify us sooner, leaving us stranded and forced to pay for last-minute travel home. We were told we’d receive a refund and confirmation email the next day. That didn’t happen. Three weeks passed with no refund or no communication. We had to involve Booking.com just to get any progress, and the hotel didn’t even reply to their contact either!! In the end, we had to track down a phone number (which isn’t even listed on their hotel website) and chase them ourselves. It took an entire month to get our money back – for a stay that never even happened. This was one of the most frustrating and poorly handled experiences I’ve ever had. Disorganised, unprofessional, and completely lacking in customer service. I have nothing positive to say about this hotel. Don’t waste your time!!!!!!
- Shanice (1/5): -
- wanda maddocks (1/5): -
- Eddie (3/5): - They cut the electric and charged me an extra £35 pounds on arrival without notice after paying for the room
- Adam (1/5): horrendous please avoid at all costs - nothing disgraceful company should be ashamed of themselves they are scamming people please avoid. Purposely misleading information before booking that changes once booking is made
- Matthew (5/5): I wouldn’t expect any more of less for the price - Location was good And I had an entire outdoor patio area from my dog No remote for tv Was down in the basement, smelled of drains Key system is dreadful
- Thomas (1/5): - It was more like a hostile I was out in the basement. Could not get hold of anyone! I could of stayed at one of the spa hotels for the same price instead it was a room with no attached bathroom. There were people shouting and could here snoring through the wall. Bugs in the room toilet seat not fixed. Nothing like the images. Have requested money back.
- Rachrl (1/5): Do your self a favourite and do not stay here - Nothing to like the whole place should be closed down Everything the place isnt fit for a rat to stay there
- loretta (1/5): Worse hotel in the world NEVER stay here - Don’t ever stay here fraud if unless you want money taken from your account, took extra from your account, Worse hotel in the world. Don’t ever stay here fraud if unless you want money taken from your account. Worse hotel in the world.
- Smith (2/5): - The location The blinds where broken the window wouldn't stay open terrible smell from the shower drain the shower rail was ne good as the shower head kept sliding down the pole so I had to wash with one hand and I had to leave a £10 cash deposit for any damage but when we left at 9.30 am there was no-one there to get it back so I had to go and get my car so I never got that back
- Olivia (5/5): - The location is very convenient and has a very short walk to the beach. The room was very small and it looked nothing like the pictures we saw when we booked it. The shower and the bathroom were very cramped and small.
- Anns (5/5): Only the location is nice, everything else needs to be done - Location is nice, seafront 1. Before booking, it wasn’t visible, after booking its £4.97pp non refundable charge 2. Checkin is a hectic process, they don’t cooperate well 3. They have a lot of hidden charges if you don’t keep an eye on the emails they sent you 4. The door doesn’t feel safe, and to keep the key with you they wanna charge you extra, so when you go out, you have to leave the key attach to your door in a safe box which is awakward 5. The building doesn’t have lift, so 5th floor was a bit of a fuff to go if you have suitcases with you! 6. Whole night people kept on talking outside and no its not soundproof as advised you can hear all the talks. 7. We were given another room than booked as there was no fireplace no wardrobe at all, like where do i hang or keep my clothes??? 8. A lot of work needed, the floors were dirty, bathrooms were dirty, but if you just need a place for the night its worth the money.
- Kate (8/5): - Было чисто, все работало Онлайн регистрация. Обещают выслать код от входа в отель и номер в 4 pm, в итоге выслали на 40 минут позднее. Пришлось ждать под дверью с сумками. Попытки куда-то написать и позвонить провалились. Встретили людей с такой же проблемой, код они не получили совсем. Я до сих пор не знаю, как разрешилась их ситуация. Будьте готовы также заплатить дополнительные деньги, которые якобы невозвратный депозит.
- Michael (8/5): Ideal for what I wanted in this weather and excellent value for the area. Would stay there again - Easy to access Good location Cute room Good wifi Bit run down, but that didn’t bother me Did not like the lock on the door… easy to forget to lock it Windows drafty, but that was actually nice in this weather… I wouldn’t want to stay in winter, but good for any other time of year
- Nick (1/5): Do not book - Nothing I was directed to the back of the building and found no parking spaces, room was not as pictured on the Page. The main door to the room didn’t lock and the bathroom door wasn’t either so I couldn’t use the toilet or shower. There was also an odd smell and the paint was peeling while the fixtures weren’t secure.
- Rahul (1/5): -
- robert (1/5): Read the fine print they demand 4.97 per person non refundable. For insurance for the card payment -
- Devinda (1/5): - Rubbish accommodation, will never book. Everything
- Nalinee (1/5): Never again. Not even stay . Had to leave to another hotel. - Nothing like pictures at all. Very hard to open the door . Plus they charging more money for the keys . Very narrow under the ground floor. Doesn’t look much tidy! Very small.
- Kai (10/5): -
- Rowan (4/5): -
- Sandy (2/5): -
- Sandy (1/5): Disgraceful - - For one I waited 20-30 minutes outside the property trying to get in as no one sent over the booking confirmation details for the room and I tried to call numerous and WhatsApp messages! No shower gel or amenities.
- Vijay (1/5): -
- James (1/5): - Nothing Having to move different rooms. The TV didn't work
- sandy (1/5): I did not stay - I left ( for my safety ) very threatening people hanging out in the entrance . Suggest you visit if you - Absolutely nothing. It did not feel safe so I did not stay there. A complete waste of my money. As a single woman - I would recommend that no single women ever stay there. my room was down a dark corridor ( the lights didn't work) dodgy key system! The locks didn't work properly...very tricky & unreliable. the system to book into the hotel took hours. all online & no care line when it failed. very stressful. My room looked nothing like the picture & the window looked out a brick wall.
- Terry (3/5): The X hotel Brunswick square, Brighton. - The location was great, just across the road from the seafront. The sink in the bathroom was full of cracks, old ones, I didn't like the fact that when you book it that is normally it, but then I get a WhatsApp txt to check in I received this while I was at work, I got this at 5 pm, I got in from work at 8 so I did it then, I then got a £25 late check in fee because I checked in past 6 pm, can not call anyone on the phone what's app only, Absolutely ridiculous. The carpet in the room is held down with nails, looks atrocious, the carpet could have had a clean before we got there, the lights didn't work properly in the room, the bed's foot board looks like it has been chewed by a dog, there was no lighting where my room was no one there to tell, went to put the heater on for a little bit in the evening so it was a little bit warm while my partner was in the shower, couldn't use it as there was a leg missing off of it and it was getting the carpet hot so I turned it off, the hotel itself is in a nice location, but, if I was to go again I would rather stay 20 miles away than stay here again, I think that this was an absolute waste of money. I was a bit taken aback as there was no TV but the bracket was still on the wall, nice to have a TV to just chill in the evening.
- Patrick Evrard (10/5): -
- Davinder (1/5): - Nothings vary bad room smiling He tacking extra money 🤣
- Singh (6/5): - Average Average
- Allan (1/5): Terrible stay would not stay again. Avoid. - Location Check in was terrible . No reception some person sending texts just ridiculous. Room in the basement. Cold
- Warren (8/5): Nice room for the price - Cheap Hard to get into the property took over an hour to get the code to get it
- Alan (4/5): -
- Lauren (1/5): Needs knocking down - Nothing Our room was broken into and 3 out of 5 of our party were injured in various things in the room such as split wood on beds and pipes sticking out of odd places
- Wendy (4/5): - The outside! Run down, unclean
- Peter (1/5): -
- Chris (1/5): Terrible, would never go back - Nothing It is in desperate need of a refresher and new matresses, beds was very uncomfortable. Cooker was in a horrible state. Shower wasn’t big enough felt very trapped in
- Katie (1/5): -
- Kc (1/5): Totally nasty - Close to the beach. Tele provided Room was nasty, it was different then in photo. Toilet door was not door. Room door was not locked u can easily open it without lock. Lock is just scam. No windows. Toilet sheet is broken. Fridge was not cleaned.
- Ian (5/5): Strange hotel - Close to the sea front Bed clean and comfy Young girl on reception helpful but not there much Awkward to get on and out. No key cards. Codes to turn on the door to release a key. Not good if you have nails! Have to communicate via WhatsApp, don’t always get a response Booked quadruple room. On arrival was told it was only a twin but was offered a double. Took the double but door didn’t lock. Was moved to another room. Room smelt, bath dirty, chair in room covered in stains.
- Syed kenan Ibrahim (3/5): - The location was the only good thing. Apart from that I can think of anything else he person who answered the phone and gave the WhatsApp message gave the wrong info for access !! So confusing. There were only cleaners there, and NONE could even speak English. They did NOT provide any soap or water. The picture shown on Bookings.com was also unrealistic. They charged £30 forv early arrival as the arrival time we noted was 4om in the afternoon, and yet 10 am the next day was check out time. There are many hidden charges, so I woould be cautious. We met another family who were clearly so unhappy.
- Lisa (6/5): No frills you get what you pay for. - Check in was simple. Location was fantastic. Its basic but it has what you need. Beds were comfortable Decoration was a bit tired. It could have been cleaner
- kate (1/5): Impossible to keep messaging staff with no reply - Nothing apart from where it was Got there after a five hour drive with 2 kids late at night- room was full of last people’s rubbish, no towels, no hairdryer, TV not working, room smelt of smoke yet it is meant to be a non- smoking hotel, no one answered my calls for help. Shower didn’t work, no coffee/ milk etc as promised. Bathroom mouldy, and no toiletries!
- Chloe (4/5): Better than expected but unacceptable faults - After reading the poor reviews after having booked our trip, we were dreading our stay. However, we were initially pleasantly surprised with the beautiful building with original decor (if you love a bit of brilliant Georgian architecture). Room had everything we needed and bathroom was clean A non-refundable insurance fee seems unacceptable (booking.com states that there should not be further undisclosed fees), especially when we realised we had a window pane missing!!! On our first night we had over 20mph winds and the room was very cold. We presumed this was from the single glazed windows on the old property, but realised the next day a window pane was missing and they had screwed a picture frame to try to cover this up, leaving a gap for the wind and cold air to blow through. The heater certainly made enough noise but didn’t seem to give off any heat, even if it did, it would have been lost out of the broken window! Minimal support from the staff on Watsapp and a poor suggestion from them stating there was free parking opposite Pizza Hut on the marina (the Pizza Hut has been gone for over a year and you get a fine if parked for over 4 hours!)
- Richard (8/5): -
- Talaal (1/5): Nothing like the photos poorly maintained and hidden fee for getting the key for all guests including the children £4.95 - Location Everything
- Sarah (1/5): -
- Lewis (1/5): -
- Rachelle (1/5): -
- Nuno (5/5): -
- Khadijah (1/5): -
- Tielman (1/5): STAY AWAY!!! - Nothing Everything
- Volodimir (1/5): Terrible - Location Property make you pay on arrival extra about 5 pounds per person. Claiming it is in description. On request of VAT receipt they said it will be ready by our check out. But the case been ignored. I believe the place have to be checked by financial conduct. Also I don't know how they hot 4 Stars reviews at bookings just can't be real!
- Malwina (1/5): Najgorszy wyjazd , jaki kiedykolwiek zabukowałam na booking. - Nic. Obsługa była bardzo nie miła , nie chcieli współpracować , był grzyb na ścianach . Pokoik dla 3 osób był jak klatka masakra . Zdjęcia w internecie piękne a w rzeczywistości pomyłka .
- michael (1/5): - This hotel is a rip off! It proved impossible to get into,so in the end I didn't even stay. Instead I stayed at The Argylle hotel which I also booked through booking.com You should not be promoting this hotel,it's a joke, I don't care what they say it's clearly designed to make life difficult and steal your money I have subsequently looked at other reviews for the X hotel,it sounds like I was lucky not to get in,with mentions of black mould and rats.I would like a refund please. I couldn't get in.
- Johan (4/5): Would not stay here again - Was in a good area The doors in the rooms in not feel safe, too much noise from the bathroom upstairs when they used the toilet the drains made so much noise over the celling. No parking available
- Gentjana (1/5): -
- Mate (4/5): Cheap compared to other options, but still costs more than what you get. - Good location as the office I had my meeting at was a 5 minute walk. - Couldnt sleep due to noises all night - contacted them via the 24/7 chat to raise my concern about the noises (the ceiling was creaking constantly like it was going to fall on me) - no response. Resulted in being able to sleep around 2-3 hours - the check in info was wrong - still haven’t received the requested receipt I requested for bookkeeping purposes - bathroom door didnt close - the door to the room felt unsafe - while the price is affordable - I still find it a bit fishy when I pay upfront for a property on booking . com and then I’m still hit with non refundable charges by the property.
- Katy (1/5): - Nothing
- Sookias (1/5): - Nothing. It is the worst accommodation i have stayed in. Where shall i start. The front door doesnt close and it is a receptionless check in. Random blokes hang out on the steps. Its filthy. There were mouse holes in the floor boards, wires hanging from the wall, milldew in the bathroom. Only 1 broken coat hanger. The inner door lock was held in place with pollyfiller. The bed was like a brick. The worst part that you cant tell from the photoes is the overwealming smell of thick damp. Shocking. I asked for an upgrade and no one got back to me. I asked for a refund. No communication. I had to check into another hotel. This should be taken off booking.com
- Maria (1/5): A lesson to read reviews before booking - That it taught me to always read the reviews before booking. This stay was off to a bad start before it even began, with a non-refundable charge of nearly £10 extra. I tried to call out this completely shady charge with both the "hotel" (if you can call it that) and booking.com, but not a word back from the hotel, and as it's buried in the fingerprint, booking.com say I should have read it properly. Faced a choice of paying or losing the money spent on the booking, I unwillingly decided to proceed. In a basement room that stank of cigarettes (despite numerous no smoking signs), I faced further regret. There was debris in the shower, floss on the floor and what I hope wasn't nail clippings in the carpet. A face mask from a previous guest was left on the windowsill. Felt very ill at ease the entire stay, not helped by the complete lack of human contact (just AI bots), dark corridors and the weird key situation. Don't stay here, it's not worth it.
- Kristina (5/5): Vienai nakvynei galima prakentėti. - Arti juros Kambarys rusyje, kambariui reikia remonto.
- Ellis (1/5): -
- Shayla (1/5): Will not stay again - It was dirty. There was brown stuff in the kettle. The microwave was rusty. The shower was black. Checking in was a nightmare. There are so many hidden fees including one for check in past 6PM. Someone we spoke too mentioned seeing someone waiting 3 hours to check in. There was nobody to speak to via phone or anywhere. The steps to the basement rooms are steep and difficult to get down. I was kept up most of the night by persistent banging. Navigation is terrible. Me and my friend left feeling rather robbed.
- Sophie (1/5): Absolutely awful will never be staying here again - Nothing it was absolutely appalling All of it nothing met expectations very disappointed we will be doing a complaint for our money back
- Mark (1/5): Avoid !!!!!! - Comfortable bed and a lovely shower room Broken toilet seat reported it via what's app and no response We were put in basement with no window that opened so no escape if a fire
- sophie (5/5): noisy but comfortable stay - spacious room room was cold due to old windows very noisy hotel - can hear people walking up and down the stairs all night long
- Iain (10/5): -
- Collette (1/5): -
- Jennifer (3/5): - Not much, It was definitely not like the photos of the rooms on this No flooring in the bathroom wallpaper falling off Bath was full of black mould on the edge It was definitely not like the photos on this Had a lock box with the key and if you had a disability with your hand you would find it extremely hard to open to get your key which I did Would not stay here again
- Cahalan (8/5): -
- Krombholz (6/5): - Good room, a little dirty but the bed was comfortable and it was an enjoyable place to stay only for one night no longer Check in was so confusing, they messaged saying I would get a code for the room key but we stood there for up to an hour and no message for the whole day and we kept having to message the WhatsApp number to get our code, we ended up getting our code somehow and there is no reception so no staff and nobody would pick up the phone. Needs updating or something. Also kind of confusing to find.
- Moss (6/5): -
- Giles (1/5): -
- Ioana Valentina (1/5): -
- Natasha (8/5): Good place to stay - Extra coffee and milk Cold room but had extra heating so was ok in the end
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