Condado Vanderbilt Hotel
Location: 1055 Ashford Avenue, San Juan, pr
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Luxurious Oceanfront Escape
Oceanfront Bliss: Immerse yourself in luxury at Condado Vanderbilt Hotel with its stunning ocean views and a serene outdoor pool to relax by.
Indulgent Amenities: Pamper yourself at the spa and wellness centre, enjoy a delicious meal at the on-site restaurant, and stay fit at the modern fitness centre.
Convenient Location: Located steps away from Condado Lagoon, this hotel offers easy access to nearby parks, museums, and the vibrant Old San Juan City Centre.
Experience the perfect blend of relaxation and adventure at Condado Vanderbilt Hotel. Book now for an unforgettable stay!
Important Information
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Massage services
- Packed lunches
- Hammam
- Non-smoking throughout
- Private check-in/check-out
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Heated pool
- Lower bathroom sink
- Infinity pool
- Outdoor furniture
- Fruits
- Pet bowls
- Spa/wellness center services
- Steam room
- Beauty Services
- Manicure
- Pedicure
- Visual aids: Braille
- Fire extinguishers
- Smoke alarms
- CCTV outside property
- 24-hour security
- Security alarm
- Key card access
- Broadcast Live sport events
- Happy hour
- Cooking class
- Aerobics
- Supervised childcare/activities
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Scuba diving on site
- Snorkeling on site
- Self parking (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Secured parking
- Garage
- Fishing nearby
- Health or beauty spa nearby
- Horse riding nearby
- Swimming nearby
- Beach club nearby (surcharge)
- Bicycle-friendly property
- Beach toys
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Room, 2 Bedrooms, City View (Commodore)
1 King Bed and 2 Queen Beds
1275-sq-foot individually decorated room, balcony with city views
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free local calls, queen sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Presidential Room, Oceanfront
1 King Bed
1636-sq-foot individually decorated room, balcony with ocean views
Layout - Dining area and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Low-height counters/sink
- Desk chair
-
Room, 2 Bedrooms, Terrace, Oceanfront (Commodore)
1 King Bed and 2 Queen Beds
1275-sq-foot individually decorated room, balcony with ocean views
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free local calls, queen sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Terrace
- Dining table
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Room, 1 Bedroom, Terrace, Oceanfront
1 King Bed and 1 Queen Sofa Bed
818-sq-foot individually decorated room, furnished balcony with ocean views
Layout - Dining area and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free local calls, queen sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Low-height counters/sink
- Desk chair
-
Room, 1 King Bed with Sofa bed, Oceanfront (Commodore)
1 King Bed and 1 Double Sofa Bed
818-sq-foot individually decorated room, balcony with ocean views
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Free local calls, queen sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Room, Multiple Beds, Oceanfront (Commodore)
1 King Bed and 2 Queen Beds
1275-sq-foot individually decorated room, balcony with ocean views
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free local calls, queen sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Room, 1 Bedroom, Oceanfront
1 King Bed
818-sq-foot individually decorated room, balcony with ocean views
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free local calls, queen sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Low-height counters/sink
- Desk chair
-
King Suite with City View
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The kitchenette is equipped with a refrigerator, kitchenware and a microwave. The air-conditioned suite provides a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Sofa bed
- Shower chair
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Queen Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Shower chair
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Room, 1 King Bed (Heritage)
1 King Bed
323-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Suite, 2 Bedrooms, Oceanfront (Vanderbilt)
1 King Bed and 2 Queen Beds
2590-sq-foot individually decorated room, balcony with ocean views
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Suite, 3 Bedrooms, Oceanfront (Vanderbilt)
2 King Beds and 2 Queen Beds
2920-sq-foot individually decorated room, balcony with ocean views
Layout - 3 bedrooms, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Suite, 1 Bedroom, Ocean View (Biltmore)
1 King Bed and 1 Double Sofa Bed
646-sq-foot individually decorated room, balcony with ocean views
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Free local calls, queen sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Suite, 1 Bedroom, City View (Commodore)
1 King Bed and 1 Double Sofa Bed
818-sq-foot individually decorated room, balcony with city views
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Free local calls, queen sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Room, 1 King Bed, City View, Tower
1 King Bed
450-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Room, 1 Queen Bed (Heritage)
1 Queen Bed
312-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Room, 1 King Bed, Ocean View, Tower
1 King Bed
480-sq-foot room with ocean views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Room, 2 Queen Beds (Heritage)
2 Queen Beds
323-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Room, 2 Queen Beds, Ocean View, Tower
2 Queen Beds
460-sq-foot room with ocean views
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Braille signage
- Portable bathtub seat
- Low-height counters/sink
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
- Desk chair
-
Deluxe Ocean Front King Suite
The well-equipped kitchenette features a refrigerator, kitchenware, a microwave and a tea and coffee maker. The spacious suite offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Sofa bed
- Shower chair
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Deluxe King Room with City View
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Shower chair
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
King Suite with Ocean View
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the kitchenette, which comes with a refrigerator, kitchenware and a microwave. The air-conditioned suite provides a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as sea views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Sofa bed
- Shower chair
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
King Room with City View
This room features air conditioning, seating area and dining area.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Adapted bath
- Shower chair
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
King Room with Ocean View
This room has a dining area, air conditioning and seating area.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Alarm clock
- Dining area
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Shower chair
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Two Queen Beds with Ocean View
This room features a seating area, bathrobe and air conditioning.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Shower chair
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Double Room with Two Queen Beds
Providing free toiletries and bathrobes, this quadruple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Shower chair
- Pool towels
- Wine or champagne
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Guest Reviews
- Nancy (10/5): If you really want a truly luxurious experience this is the place to go. - We have been coming to this hotel for over 12 years and our stay has al sus been exceptional There was nothing that we didn’t like about the property
- worldtraveler428 (8/5): Overall Good Experience - Our stay at the Condado Vanderbilt Hotel had its highs and a few frustrations, depending on what you’re looking for in a Puerto Rico getaway. The hotel itself is undeniably beautiful—historic, elegant, and very formal in its overall feel. It has a classic charm that sets it apart from more modern resorts. The rooms are on the smaller side, but that didn’t impact us much since we didn’t spend a lot of time in them. One of the biggest highlights was the location. It’s perfectly situated within walking distance to many great restaurants, which made it incredibly convenient to explore the area without needing transportation. We tried both the adult pool and the main pool areas. While the adult pool was quiet and relaxing, we found ourselves gravitating toward the main pool. Having access to the menu at Olas made a big difference, as it offered more variety compared to Tacos & Tequila. The drink selection also seemed better at the main pool, which added to the experience. Where the hotel fell short for us was service—especially at the pools. The staff were friendly and pleasant, but actually getting service was a challenge. We often had to track someone down just to place an order, and at one point, we waited nearly two hours before we could even order drinks. While we understand the laid-back “island time” pace, we expected a higher level of attentiveness from a property of this caliber. It’s also worth noting that this is not a true five-star experience. If you’re specifically seeking a luxury, high-touch five-star resort, this may not meet those expectations. Additionally, during the weekend, the hotel felt a bit lacking in atmosphere. We ended up heading to nearby spots for a livelier scene with music, dancing, and casino options. Overall, this is a great choice if you’re looking for a quiet, relaxing stay in an elegant setting with an excellent location. Just don’t expect a vibrant nightlife or consistently prompt service.
- Emilie (10/5): -
- Jenny (8/5): nice historic hotel in the touristic main strip - Centrally located in the Condado neighborhood and right on the water Loud in the rooms at night (on the weekend, lots of crazy street noise) and a strange flashing light on the wall above the bed
- joedF1038RK (4/5): Not to impressed - Booked a two bedroom suite on the top floor, only half the room was ready on time. Sliders didn’t lock, exhaust ducts in the bathrooms were clogged with dirt. Needed to call housekeepers to empty trash and replace towels. Housekeeping showed up at 9:30 pm twice. My cc was charged 3 times for the same fee, room keys didn’t work the first two times and the food is only average . For a 5 star hotel supposedly not impressed.
- maikenrj2022 (4/5): Disappointed - Not a five star hotel. Inconsistent, overpriced, and ripped off (overcharged my credit card at the boutique by $60, realized it after hotel checkout). The pros are the location and the staff are very pleasant and we loved Tacos and Tequilla (Javier was terrific) but the room was very dirty, housekeeping had not put any soap or shampoo or any items in the bath, the bed was uncomfortable and the a/c was broken and the room was terrible humid and hot. Really not worth the price and should not be in Amex fine hotels and resorts I agree with the other negative reviews that reflect similar issues
- jsgelardi2016 (10/5): Post cruise extention - Stayed here after our cruise was finished. Lovely hotel with great staff. Close to airport. Left my eyeglasses in the room and they promptly mailed them to me. Will stay here again.
- Calin (9/5): - Restaurants, location, gym
- rinad (8/5): -
- Camacho (7/5): - Location, views, property Concierge/front desk staff
- abcdefghijk355 (10/5): Deserves to be a 5*. Great place to stay - Great service, awesome location, historic site
- 557yiyangz (2/5): Defacto 3 star overpriced invasive hotel - The only thing five star about this place is the price, everything else feels like a 3 star at best. I stayed at the junior suite room, even a suite is freaking tiny, unacceptable. The interior of the entire hotel including the rooms feels like your grandma’s bedroom, super old and not classy at all. The people who work there are not passionate nor friendly. I had 4pm check out benefit but at least two house keeping personnel just swiped open my room without even knocking. This is unacceptable as 5 star hotel. I been around the world in numerous 5 star hotels and I have never ever seen anything this bad. Condado Vanderbilt Hotel is defacto a 3 star hotel on a good day. Pics are actually taken by me inside the hotel, I only took these because everything else is so bad I did not even bother to take pics.
- W6385RTsusanw (6/5): Lovely in appearance….but, - Our room was too hot for sleeping… The thermostat read 68 degrees and you could NOT make it any lower…The real temperature felt to be more like 74 degrees… Our toilet only flushed one out of six try’s…Very disappointing..
- edwardbV9553AH (2/5): Stolen items - | left 2 designer belts on the top shelf of my closet forgot them when I checked out and when I called later that evening was told lost and found doesn't get logged until late at night (I found out that was a lie) there was no new guest in my room and the throw pillow that would be on the made bed was suspiciously where the missing belts were. There are no cameras in the hallways either. Needless to say my belts were stolen by employees of the hotel and I had to continue to follow up with them. They didn't offer or want to do anything to make it right.
- Venture597323 (2/5): Terrible due to over $1000 in designer belts being stolen - STOLEN!!! Please be aware not to bring anything of value.. my bf’s one Gucci and one LV belts were stolen from our room. We engaged with everyone from front desk, security, bellboys, management and did a police report. Everyone knew what happened. Our trip was one month ago. Instead of maybe refunding $500 of our $700 plus per night room to his credit card so he can claim insurance to replace the belts…. Well they are ignoring the fact they charge that much a night the following night was $1300 plus fees and taxes for an old room with no beach access? Can you imagine what else they would have taken had we stayed ? What happened to honest people and management doing the right thing? The belts are brand new and worth way more than $1100 and we still would be paying for part of the room that would cover costs. Maybe be empathetic to the fact your staff stole? Not misplaced.. we knew exactly where they were. Do you think I want to waste time posting negativity? But I feel others should be warned. GO SOMEWHERE ELSE! FEEL SAFE…. Very petty on managements half.
- Justin (10/5): -
- Jamesdotkelly (2/5): Uncomfortable and rip off - I wanted to love the Condado Vanderbilt. We booked via Amex Travel. At $725 per night we had expected a Four Seasons style experience. This was not that. The room was tiny. The bed broken and bowed, sagging and clearly old. The service was mediocre, indifferent and slow. The resort fee which was not included or made clear upfront added a further $120 per night, no valet. We requested a room change after the first night’s terrible sleep in a bed which had two inch depression in the mattress. We were told there was no availability and that housekeeping/‘engineering’ would come and fix the bed. That was at 0900. At 2:30 that afternoon we enquired again. 45 mins later a team showed up and promised to fix it while we left. At 21:30 that evening we returned. Nothing had been done. So we called and complained to the manager. 25 mins later, two men showed up and with a board of chipboard. It was too long. A further 20 mins later - now 22:15, they installed the chip board. It did nothing to fix what was clearly a worn out mattress. Meanwhile the couple next door fought continuously for the three nights, their voices clearly audible through the paper thin walls. We had three nights of terrible sleep in a broken bed for $845 per night once the hidden ‘resort fee’ was added. In short, don’t be deceived by the flattering photos. This hotel needs investment and better staff. Avoid unless you enjoy being ripped off.
- rhinocar (8/5): Beautiful hotel but seems to have some staffing isssues - It's a lovely hotel and great location. We had a ocean-facing room on the top floor which was gorgeous plus a great place to watch the waves crashing below. Overall we would stay there again but the place seems understaffed in every area. There was always a wait for things (food, drinks, etc.), nobody at the front desk when you needed them, etc. It was def full capacity and the staff seemed stretched thin. Plus when we checked in, our room wasn't ready for 3 hours after promised!! It didn't start the trip on a good foot and the staff were just kind of apologetic but didn't have answers on why things were so delayed or any solutions. It was beyond frustrating.
- TrpsterA (10/5): Continues to impress - The Vanderbilt once again exceeded our expectations. On arrival we were greeted by our bellman, Steve who couldn’t have been more helpful throughout our stay. The entire staff was very courteous and most professional and made our stay there very memorable. Thank you all.
- Parishan (1/5): -
- G230YOjoelt (10/5): One of my favorite - I have stayed at all the best hotels all over the world. In NYC I stay at one every weekend. Hawaii, Hong Kong and everything in between. 3 stars and 5 stars. Airbnb’s to boutiques. This hotel is one of my favorites. The service was exceptional. The bar and drinks excellent. The taco place great. The 1919 was fantastic. Our suite was spectacular and the staff were always very helpful. Good water pressure. My only small “complaint” is the hot tub was warm, not hot. But that’s nothing really.
- JPinRI (10/5): Fantastic resort - Honestly, it’s hard to come up with any criticism of this hotel. The place is spotless, the staff are kind and welcoming (we asked for a bandaid for a cut on my husband’s leg and the hotel sent a trained medic to attend to him). We got into our room early, housekeeping was timely, food and drinks were excellent. If you want to chill by the multiple pools, this is the place for you. It was very windy this week so getting to a calm beach requires a quick walk.
- Chris (10/5): -
- hilmill (10/5): Beautiful Setting, Excellent Service - The Condado is a lovely 4.5-star hotel located in a busy hotel zone in San Juan. The facilities, which include a spa, fitness center, several pools, beach access, and a lobby bar, are attractive and well maintained. Our room, which had a partial ocean view but no balcony, was nicely decorated and well appointed with a robe and high quality toiletries. However, what really stands out at this hotel was the incredibly attentive and friendly 5-Star customer service. From check in to the nightly turndown service (which came with offers of replenished water bottles and fresh towels) to the pool and beach attendants, everyone we encountered was exceptionally helpful and pleasant. The only disappointment was the food. We had lunch at Ola and Tacos & Tequila and cocktails at the lobby bar, and we found the food and drink to be underwhelming across the board. Aside from that, we found the Condado Vanderbilt to be a great spot for our girls’ trip.
- kingscommon (10/5): Fabulous! - Wow! Don’t hesitate to stay here. I had a city view suite. It was huge with 2 balconies, a living room, bar, dining area , beautiful bathroom and bedroom. The furniture is exquisite. I also had a butler. Breakfast was wonderful and I had one dinner at STK with a delicious filet. The grounds are beautiful. There are several pools and restaurants on site.
- nancypM9796QO (10/5): The Best Place to Stay - My husband and I stayed at The Condado Vanderbilt Hotel at the recommendation of my nephew. It was perfect! We couldn't ask for a better place to stay. The grounds and buildings are beautiful and meticulously maintained. The property is easy to navigate. The food, drinks and service are the best, with indoor, poolside or room service options available. The staff couldn't be more accommodating. We had an extremely minor scheduling question about the time of our room's cleaning one day and found champagne and two glasses when we came back to our room! While the entire staff in every area was absolutely outstanding, Deyaneira Rosa in the Housekeeping Department deserves a special shout out! We would definitely stay there again.
- 176frankp (10/5): Lovely Hotel and a Great Place to Stay - My wife and I spent the last week at the Condado Vanderbilt. This was our first trip to Puerto Rico. We had a great time and the hotel is beautiful but pricey! If you are looking to relax and enjoy the sun, this place is for you. Very elegant, several restaurants, great service (for the most part), four pools to choose from and a fantastic gym. A special shout out to our pool attendants Manual and Michael. They were friendly, helpful and courteous! We did have a problem getting our room cleaned most days. It appears they don't have sufficient cleaning staff. However, when we questioned why our room wasn't cleaned by say 4:00pm, they immediately had it done. One other note, due to the hotel's location, right on the water, the pool area can be very windy most of the time. Overall, we had a great time and would stay here again.
- CLT_Traveler_Too (10/5): Beautiful 5-star service hotel. - Excellent hotel, Beautiful , very high end and service is 5-star.
- sallylT8789AB (10/5): A perfect Valentine’s Day stay - Thank you, David! - Incredible stay for Valentine’s Day! Huge thanks to David and the Guest Services team for their kindness, professionalism, and attention to detail. 1919 was phenomenal. Highly recommend!
- Heather (7/5): -
- AHMET (5/5): -
- Ludovic (8/5): -
- 578alliek (2/5): Terrible hotel! Worst customer service - Absolutely worst hotel! Be prepared for your room to not be ready until 8pm and given the run around! Do not go there save your time, energy, and money!
- smR2308VE (2/5): So far not impressed. Staying 4 nights - The place is nice but the service sucks. Waiting over two hours for a simple bathroom towel shouldn’t happen at a 5 star hotel. I wouldn’t normally write reviews but the lack of attention and the poor service just gets to me esp after a long day. The check in process was wack too
- sophie (10/5): -
- Magdalen (9/5): - Breakfast was very good. Staff were friendly and helpful. Room size was a bit small once the sofa bed was being used and limited storage for suitcases. Only one bathroom for a family of five not quite enough, but would be a great suite for a couple + small child
- WandererHmm (10/5): Fantastic Hospitality - Two friends and I had a wonderful stay at the Condado Vanderbilt. Everyone was very welcoming and showed us true hospitality. We felt like treasured guests, which doesn't happen much anymore. The pools were nice, with lots of chairs and umbrellas, and it wasn't hard to get a spot on the beach. The hotel is well located, within walking distance to very nice bars and restaurants and only a 10 minute Uber into Old San Juan.
- WorldTrvl831 (10/5): Exceeds expectations - This is a perfect luxury hotel. Warm welcome, and greeted with 2 glasses of champagne. Beautiful room, excellent service, delicious restaurants and classic cocktails. Everything is just wonderful at this 5* hotel. Our pool server, Michael, was very attentive, and our butler, Delfin, looked after us. Don’t waste your time or money at another hotel, this is the best in SJU. We can’t wait to return.
- Q310THbrendand (10/5): Excellent service - Our bartender, Anthony, provided excellent service and was extremely nice and personable. We can’t wait to back soon in the near future.
- asinger89 (10/5): Incredible Service - We absolutely loved our stay at the Condado Vanderbilt. The pool deck is stunning, with perfect loungers and excellent towel and pool service—an ideal place to truly relax. The spa was fantastic, and the woman who gave us the spa tour (I wish I remembered her name) was exquisite and immediately set the tone for true respite. César gave an incredible massage—hands down one of the highlights of our stay. There are great options for food and beverage outlets throughout the property, all paired with stunning views. The rooms are slightly older but very well kept and clearly cared for. The turndown service and amenity refresh were a really nice touch that made the stay feel extra special. The location is unbeatable—central in Condado, with a beautiful private beach and just 15 minutes from Old San Juan. A special thank you to Militza Orama for helping arrange a meaningful and special experience for my partner and me as we just got married. Her care and attention made our trip unforgettable. The Vanderbilt’s design is absolutely stunning. We will definitely be back—this was an awesome stay from start to finish.
- bparlin59 (10/5): Candado Vanderbilt - We have been coming tp Puerto Rico for the last several years. We have stayed at the Ritz Carlton San Juan a few times. The st regis now the four seasons. Which was amazing just not me. I do not like to stay the whole time at the resort. If you do you will love the resort. The Marriott one of the nicest rooms but will never return because of service. Everything from checkin to adding frequent traveler number was a fight. While the Vanderbilt has not been perfect will probably return. Staff is amazing which I really value. Down side to be guaranteed a balcony you need to book a suite. Sorry I am frugal. We requested a balcony and received one. Room was great road noise was not especial Saturday night until 2am. Breakfast was included in our room rate so that was a bonus. To be honest if I was paying top dollar for the buffet I would not have been happy. Very ordinary but great when included. No beach but great views We have found the food great in Puerto Rico.. Some of our favorite restaurants maybe not in order. Vianda, Mario Pagan, Verde Mesa and a new restuarant Santella to our list. Casita marimar was also excellent very large portions. We will be trying 1919 at the hotel tonight because they have just started doing an A la carte menu .
- Luis (10/5): -
- Kalpana (9/5): Great stay, great location, wonderful staff and facilities. - Rooms, facilities, view of beach, upstairs infinity pool, location, staff friendliness, bathroom. I would have preferred a bigger pool - it got crowded. But there was ample space upstairs to lay out.
- Elizabeth (9/5): Great place to stay - The building is beautiful, clean, staff is extremely polite and helpful, room service was great, I would definitely stay here again I thought the prices were kind of high although worth it - breakfast at $55 per person is pretty high seeing that the hotel is already expensive, I feel like included breakfast or at least less expensive would be a nice addition -
- AlexanderBoyce (4/5): A hotel that tries, but fails at this price point. - A hotel that tries, but fails at this price point. Kind staff, but a tired property, and a team that seems to regularly trip up - missed orders, forgotten housekeeping, and poor food. Ultimately elements that can be overlooked on a budget, but for $1k+ a night, the Condado Vanderbilt has seen better days. A shame — wouldn’t return.
- Hector (10/5): Five stars stay - Excellentent service!!
- thomandfam (10/5): Even better the second time around! - I attended a conference back in 2015 at a nearby hotel, which was fully-booked by the time I got around to making a rez. The Condado Vanderbilt was not listed as one of the conference's spillover hotels but, after a little hunt, I booked it since it was nearby. To say that I was thrilled, even overwhelmed, is an understatement. It was priced the same as the conference hotel rate. And I wrote a *glowing* review here at the time. But after my experience, I always told my wife that I wanted to go back and take her. This past week, I finally did. I want to thank Pablo for treating us so beautifully and giving us the perfect suite. And I want to give a shout out to Kevin, who was our favorite pool and beach boy. But everyone on the staff was so wonderful and gracious. And the hotel itself is absolutely a jewel. Our vacation was perfect. And my wife now loves the hotel as much as I do! <3
- LorraineKS1111 (10/5): The BEST hotel! - Just returned from a mother-daughter three night stay at this fabulous hotel. The Condado Vanderbilt is the place to stay for a wonderful, relaxing yet fun-filled time. It is simply beautiful. Everything you need is right here! The stunning lobby where you will be greeted upon check -in with friendly smiles and chilled champagne, immaculate and lovely rooms (our ocean view suite was amazing) , several pool areas with comfy lounges and the nicest attendants who will happily set you up (and then move you again to follow the sun if desired), or bring drinks and snacks, and a variety of restaurants serving fresh and delicious meals or cocktails also by the sweetest people! Having breakfast or lunch outdoors at Olas is lovely. They also make the very best pina coladas you can’t miss! STK restaurant was lively and had excellent choices. Tacos and Tequila is a waterfront gem , but best of all was dinner at the incredible 1919. This is a treat that is not to be missed. It was an amazing dinner experience. The hotel setting is gorgeous and the property is meticulously cared for. Each staff member greets you with a smile and warmth. The housekeeping is top-notch and we appreciated the turn-down service and extra care in keeping the suite so clean and stocked each day. Thank you to everyone at the Condado Vanderbilt, and particularly to JuanCarlo Vazquez, Director of Operations, for making our stay so memorable. You all show how pride in your work benefits everyone! This was my family’s fourth visit here over several years and we will most definitely return! I recommend it to everyone!
- John (10/5): -
- Andrea (8/5): Clean, Good Location, Great Staff - The staff was really great, from the front desk, to the cleaners, to the restaurant/pool people. Just great. It's nice that it's on the ocean and pretty close to beaches and old san juan. It's definitely on the nicer end. Spa was awesome. The pool area is very small. The constant staff interruptions at my room - evening "turn down" service which is just asking if you want ice, which is weird, and coming by mid day for the same thing. Gaudy - not luxurious. Strong smell in the lobby - was overly fragranced. Other guests - acted like they were in white lotus, not really a refined crowd or a friendly crowd.
- Laura (7/5): Although it was my first trip to Puerto Rico, and my first stay Vanderbilt Condado, I won’t return there, nor can I reco - Great location, and nice on-site photographic decor, which effectively keeps the property’s history and beauty at the forefront of guests’ minds. Several less-than-satisfactory interactions with staff members that came across as detached, and even apathetic to our waiting over an hour past 4pm to be able to check into our room, a same nonchalance when our 3 wrist bands were all decoded 24 hours early requiring we each go to guest services for resets, fairly inconsistent and slow poolside food and beverage service, and with the first two guest services interactions generating responses that each was caused by housekeeping, and with whoever is in charge of decoding badges, each with no sense of genuine ownership, or regret at the inconveniences the issues caused.
- Richard (5/5): Decent hotel, but rooms are very expensive. Not great value. - Good location, excellent concierge. Small dark room, with a view of a parking lot. Very expensive for what you get.
- A1489RXwilliamc (10/5): Great family trip. Highly recommend. - Fantastic trip from start to finish. Special shout out to the concierge team for making this a memorable experience. Great activities geared towards the kids. Fantastic beach. A++++ service always.
- kristencav (6/5): MEH- at best. - My husband and I are experienced travelers. We have been to many different countries and parts of the Caribbean. This hotel was not the luxury that the price tag leads you to believe it is. I don't know if it was because it was over the New Year's Weekend, but we were not impressed. I will say that most of the staff we encountered were very kind and pleasant. It felt more like a management problem than anything else. Check-In: We were unable to check in to our room until after 5:00 PM, which I think is a major problem considering we spent $800/night. We had to argue to be compensated for this, but overall, they did make it right, so I will give credit for that. While we waited, we went to the Mexican Restaurant. Big Mistake. Do not waste your time here. My 5-year-old could make a better margarita if I asked her to over this premade mix. The food was not good either. The housekeeping, in my opinion, was the biggest problem here. We got back up to the room one day around 4:30, and the room had yet to be cleaned. Again! They told me that the service is through 6 pm. 6 PM! Who wants their room cleaned at 6 PM?! I've never heard of that. We also had a huge hair clump left in the shower after housekeeping left one day. (Presuming that it came out of the drain, it was disgusting!) The Breakfast Place is a mess. I'm guessing everyone here books with Amex or Chase and therefore gets the free breakfast. There is only one place to eat, and by 9 AM, there is a line out the door. The buffet had little left, so if you want a decent selection, then make sure you head there before 9. The pool deck was nice, but if you don't sit down towards one end of the pool, you won't get any sun until later in the morning/afternoon. I think his name was Miguel (if not Miguel, then it was definitely something with an M). He was incredible and always remembered everyone's name. He was a positive to this hotel and should be complimented. Overall, I'm sure this is a nicer hotel compared to many others in the area. It just didn't sit well with me that we were spending so much money for such inconsistent service. I would NOT recommend traveling during a holiday... maybe that was the biggest problem.
- tonybK53UL (10/5): Condado Vanderbilt and Mayra are the best! - Please know the only place we found for luxury was Condado Vanderbilt in San Juan! A hotel that is on the ocean and delivers everything your heart and soul needs to relax!!! We were at another hotel, and not happy, we stopped in on our second day of 8 day trip to Condado Vanderbilt because it looked so awesome and Lucious from the street. We walked around and through the lobby we saw waves crashing, we asked can we look on the balcony to outside, amazing!!!! Beyond our expectations. We were leaving and looking around and Mayra with mgmt staff asked us if she could help us, we said no we’re admiring this beautiful hotel, we told her we were not happy and she immediately said, let me see if I can help! She came back with a room we could check in the next day and when we got to room it wasn’t the small room she mentioned, it was a suite beyond our expectations!’ We are on day 2 and loving every minute, the staff - Mayra and team are fabulous and I would refer everyone to this hotel! Thank you Mayra and Condado Vanderbilt for making our first San Juan trip awesome!!!!!’
- GEALIA (9/5): -
- javierpO8107KS (10/5): The Perfect Wedding Anniversary Celebration! - Vanderbilt Hotel (San Juan/Condado, PR), out did themselves throughout the week we spend our vacation in their accomodations (Dec. 14-19, 2025)! Their seasonal plates in the 1919 restaurant are amazing and also their service. Their food is really good and the quality of their ingredients were fenomenal. We follow the recommendations of the rest. Main Server regarding drinks, starters, main courses and deserts; we’re on point. My wife & I have been extremely busy throughout these past months and we decided to do a mini-escape from Atlanta to Puerto Rico. We love the food and service of the 1919 Restaurant but, were we felt really at home was in the Hola Ocean Front restaurant. We felt at home with the atmosphere but, what really took us back was their service. Their service, their people (specially Ruben Quiñones) is what it makes this rest. and experience an outstanding gastronomical experience! Ruben’s service was beyond AMAZING, super attentive, quick and efficient. The whole staff make sure your experience is an amazing one but Ruben was above & beyond! For sure, if you are having a sit down dinner; definitely request Ruben. I’.m not sure how long he has been in the service industry but, we could tell he has been taking care people very well for some time. His service is superb and his personality makes you feel like you know him from many years ago. We also had an amazing and relaxing time in the AVO Cigar Lounge. One of the best cigar lounges we have ever visited in our lifetime. And that’s comparing from cigar lounges in the United States and around the world. Beautiful decor, amazing atmosphere, and the very best of cigar selection. But what it makes to cigar lounge the best, was their service! Miguel Padilla and Adriana were the greatest servers/hostess any cigar aficionado can ask. This duo made us feel super special and relax. Miguel and Adriana make us feel like we were the only two people in the lounge the whole week. They were simply the best! Their dedication, service, attentiveness, and their ownership of to their craft to provide us the best experience they could, make us feel especial and that we were just at home. Miguel and Adriana were simply Amazing! Thank you Miguel and Adriana for your professionalism, dedication,and for a perfect vacation week we had in your company! Respectfully, Javier & Sharon Perez
- Writewandaann (10/5): Treated Like Royalty — Exceptional Stay at the Vanderbilt - From the moment we arrived, we were made to feel like absolute kings and queens. Nicole at the front desk welcomed us with such warmth and grace that it immediately set the tone for the entire stay. She made us feel seen, valued, and genuinely happy to be there. The service team was equally outstanding. Alexander and Jean were incredibly kind, welcoming, and attentive — always ready to answer questions and help in any way they could. Their professionalism paired with genuine friendliness made a huge impression on us. Our room was delightful and far exceeded our expectations. Beautifully appointed, comfortable, and luxurious without feeling stiff or pretentious. It was the kind of room you actually want to linger in. We loved our stay so much that we’ve already booked our return and will be back on December 31 for three more nights. This hotel doesn’t just offer luxury — it offers care, hospitality, and an experience that stays with you. Highly recommend, and we can’t wait to return.
- robertwQ3640HP (10/5): Best beach hotel - Amazing experience overall. Staff cannot be friendlier and accommodating. The guys on the beach to help with chairs and umbrella are great. Especially Diego and John working Christmas Day!
- georgef159 (10/5): 5 star all the way - One of the best hotels I've stayed at in a while. Very clean, top-notch service and fantastic food! I will be back in February!
- Jaunt (8/5): Pools kept way too hot - I would have given this review five stars if not for the two main pools being kept at temperatures in the 90s. Apple Watch can inform the water temps. The large pool was consistently 91-93 degrees. The infinity pool which is right there is kept at 93-95 degrees. There is a very small adult pool on the other side of the resort which isn’t as heated, but it is far and has only a couple dozen chairs total. The lobby is quiet and dark. Our room in the west tower looked out over the city. It was comfortable yet on the smaller side. Good shower and not a combo which we prefer. Beach is a bit of a walk, shared with La Concha. But there is a beach. Water very rough this week. Great 5 star service. Some firsts for us Stocked fridge/ help yourself. Free snacks in the room. And the pools are open 24/7. So while we didn’t enjoy the hot pools during the day, we certainly enjoyed them at 11 PM in the evening.
- Barbara (10/5): Great location with beautiful views and friendly, helpful staff. - Beautiful views and walking distance to many good restaurants. Pool area could get crowded.
- Michael (10/5): From the moment you check into the moment you check out, everything is perfect - Just amazing from the moment you check in Everything!
- P6744DZcindym (10/5): Beautiful Hotel! Great Service and Location! - We love the Condado Vanderbilt. The hotel is beautiful, with views overlooking the ocean, looks like you are on a cruise ship. The pools is great also, overlooking the ocean with beautiful views. The location is perfect within walking distance to many restaurants. Also, it is very convenient to go to Old San Juan, only a few minutes away by car. The staff is very friendly and love working there. We had great experiences with the front desk staff, Pablo, and Georgette. Great service at Tacos and Tequilla's with Jan. The is a true 5 Star Hotel!!
- cindytU8567LP (2/5): Worst experience ever. - Terrible, no beach. Beach view rooms are terrible. First night there I was looking for another place to stay. Found another place to stay and checked out and still charged us for days not staying there. DO NOT STAY HERE!. I have no idea how they have such a high rating. Please don't lose your $$$ here like I did. Stay at Marriott instead.
- M8581CSjillians (2/5): Stay away if you're looking for something nice with good service - Awful service- as mentioned in other reviews, check in is a complete nightmare- upon arriving our room was given away and over and over again as a guest it was treated as it was my fault- despite being told the situation to be rectified was a priority, everyone was also told they were a priority too- juli amongst others should not be in customer service at the front desk- would recommend if people truly want a luxury experience to stay away.
- 964alecias (10/5): Immaculate vibes @ lower pool - Had the most relaxing pool day 🏝️ The lower pool vibes are immaculate. Kevin at the pool and Esmeralda & Sara at Tacos & Tequila made our day. 10/10 service!
- mariaaO9549SJ (10/5): Best Hotel in Condado - I had the best experience at this hotel. I visited in September with three of my girlfriends for the Bad Bunny concert, and from the moment we arrived until the moment we left, everything was amazing. The hotel itself is beautiful, but the employees made it extra special. George and Bridget were so welcoming and friendly. Thank you so much, Condado Vanderbilt! I highly recommend this hotel and will definitely come back when I visit Puerto Rico again with my family.
- Tourist20283668676 (10/5): The Island of Enchantment-Puerto Rico! - I have stayed already 2 times at this property, but not during my most recent visit to Puerto Rico. We did return to The Vanderbilt, because of Christian! We had a spectacular time and my partner also celebrated her birthday month! We have received the best hospitality and service from Christian at the VC Lounge, no surprise there. He is by far one of the best people I have come across and he takes pride and joy in what he brings to the table, no pun intended. The tapas and drinks were by far the best we have had, kudos to the chef. Also Miguel at the VC Lounge did not disappoint either. Gracias Miguel! Keep it up and hope the Vanderbilt reocfnthe best workers in the realm. Thank you!
- luisalV2282UC (10/5): Beautiful Puerto Rico! - We went to visit our new found friend from our previous stays at the Condado Vanderbilt. Although we did not stay this time at the hotel, we revisited the lounge for tapas and drinks during our last days in Puerto Rico. Christian does not disappoint and his colleague Miguel also did a great job! Their service and welcoming is by far one of the best I have received, and I have traveled and dined and have had really great dining experiences. The tapas were great and we were content with the drinks! The mojito and Negroni, really, really nice. Thank you Christian and Miguel! I will miss Puerto Rico!
- Diego (6/5): Necesita mantenimiento - El personal es super atento Es un hotel de categoría con muchos años y sigue necesitando mantenimiento. Pequeñas cosas van fallando y el personal las resuelve pero quien quiere estar llamando todo el tiempo.
- Andrew (10/5): -
- Sneider1 (8/5): Beach time - Although the hotel is a bit “tired” looking the staff is very polite and aim to please. A special shout out to Kevin at the beach. He went above and beyond. Every morning he had 4 lounge chairs and umbrellas ready and waiting for us. His friendly, polite and attentive service was very much appreciated.
- scottd977 (10/5): Excellent service and location - I needed a room with walk in shower. The front desk staff were helpful and friendly. They handled my request perfectly. They asked me to wait as the room requested was not ready yet. I only waited a short time. The room was spacious and the bathroom exactly what I requested. The hotel is beautiful and all the staff went out of their way to make me feel welcome. The location is perfect with beautiful views on the ocean.
- Gladys (10/5): - La suite. Super còmoda y con todo lo que uno necesita para pasar unos dìas perfectos. El lobby por lo menos deberìa estar màs amenizado por las noches.
- Graham (9/5): -
- renatanM9997HG (4/5): Mid experience - This stay unfortunately did not feel like a true five-star experience. The hotel itself is beautiful, and the history of the property is impressive, but several service issues made the stay fall short of expectations. Check-in and check-out were slow and not expedited. The pool experience was the most disappointing. Signs say pool attendants are available from 7am to 7pm, but that wasn’t the case. On my first morning at 7am, a member of the cleaning crew told me not to sit in a section near the ocean because it still needed to be cleaned. While I appreciate the cleanliness, that work should be done before 7am if that is when the pool areas are supposed to open. Towel availability was also a recurring problem. Every day, the adult pool had no towels in the morning, and one day I was told to walk to the other side of the pool complex to find some. I later learned that towels on the adult side aren’t usually set out until after 9am — which would have been fine if the signage were accurate. In the afternoon around 4pm, I got into the hot tub assuming towels would be restocked afterward, but they never were. I had to air-dry before going back to my room, and during the 1.5 hours I was there, I even saw guests using dirty towels from the bin because nothing had been replenished. Chair-saving was another issue. Guests were “reserving” chairs for hours without using them. One morning, a towel and sunscreen were left on a chair by the infinity pool around 7am; three hours later, after breakfast and lounging, no one had returned to claim it. Most luxury hotels enforce reasonable policies to prevent this, and it would make a big difference here. To be fair, there were positives: the room and the view were great, the butler service was excellent, dinner at 1919 was outstanding (especially thanks to the servers and sommelier), and Avo Lounge was also lovely. However, despite those highlights, the overall experience wasn’t worth the price, and I wouldn’t stay again or recommend it, as the service falls short of what a hotel at this level should consistently provide.
- Sightsee59552581216 (2/5): What you think you booked and what you get could be very different… - Spent a lot of time when making the reservation making sure that what was advertised on the web page was in fact what we reserved. Arrived at the hotel in the morning to be sure that we got in the queue on availability. Suite was underwhelming. Not consistent with images on the web site. Front desk staff not willing to explore options to meet our expectations. Not flexible at all. Off to a really bad start. Rather than enjoying a family vacation, will now be looking to see if we can switch hotels.
- Melissa (9/5): - Great place to stay ! A bit noisy on our floor across the hall with the guests . But otherwise lovely room and staff .
- 341fredrickg (10/5): Relaxing and Exhilarating! - From the moment I arrived at the Condado Vanderbilt on November 4th until my departure on November 10th, I was truly touched by the warm and inviting hospitality of the entire staff. They made me feel genuinely welcomed and cared for throughout my stay. The staff's kindness and friendliness were overwhelming, and they willingly showed me all the amenities of the hotel. Housekeeping was exceptional, ensuring my room was cleaned daily with great care. Every area of the hotel—the bar, marble floors, rugs, bathroom, bedroom, living room, and balcony—was immaculately maintained and beautifully decorated. I was deeply impressed by the 60-minute full-body spa treatment. Juan thank you for the sparkling water and later champagne as you introduced me to the wonderful amenities at the spa. Your warm and kind spirit will forever be remembered. I felt incredibly relaxed in the steam room, enjoying a reinvigorating shower before my massage by Jason, as well as a manicure and pedicure by Allison. Jason's professionalism combined with his therapy’s skills gave me the best full-body massage I’ve ever experienced; he truly alleviated the aches and pains in my lower back and shoulders, leaving me feeling renewed. I wish I could have taken him home with me—his talent is extraordinary—but his manager Dagmarie kindly explained he was in high demand. Lol. 😃😃😃 Allison, thank you for the impeccable manicure and pedicure, and for the warm, friendly conversation that I will always cherish. I also appreciated the outstanding service during my dining experiences, as well as the peaceful moments by the pool and during my walks outside the hotel and on the beach. My stay exceeded all my expectations, and I am already looking forward to returning in January. I wholeheartedly recommend this hotel, knowing that you will be cared for every step of the way from your arrival to departure. Best, Dr. Fredrick Gilbert
- jaybeeFL (10/5): Pricey But Worth IT - Have stayed here numerous times both for business and leisure going back to the 90"s. Can't beat the professional service, luxe facilities, dining options, and overall feel of this hotel Location with oceanfront and lagoon side site is convenient to the old town and its rich history, architecture and culture. A bit pricey but worth the $$!
- Sandra (10/5): -
- Danyale (10/5): An exceptional experience that is worth the money - The Condado Hotel offers an incredible experience from start to finish. The staff is friendly, attentive, and always willing to help with great local recommendations. The location right on the ocean provides breathtaking views, and the rooms are beautifully designed and spotlessly clean. I would definitely stay here again on my next trip to San Juan. The rooster who crowed all night.
- Andres (8/5): -
- XavierPhoenix (10/5): Stunning! - What a stunning hotel & property! The staff is extremely helpful and it was an overall perfect experience. Only spent one night and can't wait to go back and stay longer. The Pool area is Beautiful, great views of the ocean. Restaurant is superb. I always love a good gym at a hotel where I can get a great workout and the Vanderbilt did not this point.
- baris kendal (10/5): -
- Francisco (10/5): - Every thing was wonderful
- Meander60699065255 (10/5): Extraordinary visit to the Condado Hilton ! - The staff is extraordinary and pays attention to every detail! Check in and check out was easy and accurate. Our rooms were absolutely clean and had every amenity. Noise level was very quiet and service was outstanding. Amenities were excellent. The location is in a very safe area and we even walked along the street on a Sunday morning and saw people moving and smiling.
- Octavio (8/5): - The room was cleaned frequently and there were many options to dine. The property was located in an area that was very walkable to explore dinning, getting a drink, and other options on the island. I would have liked a map of the property and all the options it had. All the staff was friendly and accommodating. I would visit this property again!
- Juan (10/5): - We had an amazing stay! The staff at this hotel were incredibly friendly and welcoming — they truly went above and beyond to make sure we were comfortable and happy throughout our visit. Everyone we interacted with was so kind, attentive, and accommodating. You can really tell they care about their guests. The entirety of the premises were exceptionally clean specially the rooms.. I would definitely recommend staying at the Vanderbilt in Condado PR!
- Ashley (10/5): - They had access to a beach, multiple pools and a cigar lounge. Great place to stay.
- Alyssa (10/5): - My new go to every time I’m in San Juan!
- Wilson (10/5): - The staff was just so available and helpful all the time. I didn’t want to leave the hotel at all it was just so resort like.
- HerkeyGoHawks (10/5): Top spot in Condado - This was our 6th or 7th stay at the Vanderbilt so we are very familiar with the property but this is my first review of it. This is the spot to stay if you want to be in Condado. Super nice property. It is not new by any means but is clean and well kept. I see mainly adults here, not many kids not that is frowned upon at all, but does not really seem to be set up for a lot of kid activities. Very high level of service all around almost Ritz or Four Seasons type of attention. Pool staff are awesome they will set you up with nicely cushioned chairs and you will always be able to order a drink or two. VC lounge was the spot for nightly glasses of wine or champagne and a special shout out to Anthony behind the bar. He went out of his way to make us feel special with his high level of attention and great personality. We will be back many more times in the future but not soon enough!
- Diana (10/5): - The hotel is beautiful, clean and service is 5 stars. Close to many restaurants in the condado strip with access to the beach on sister hotel La Concha.
- Yumila (10/5): - Hotel, very nice. The people were amazing. The service was five star.
- Christen (10/5): - Condado is great! So many food options! Very walkable. Beach and so many entertainment options nearby. Loved staying here!
- Yovan (10/5): - Very nice
- Samantha (10/5): - Rooms were great, very clean, beautiful views three different swimming pools great restaurants, one of the nicest hotels in Puerto Rico
- Andres (9/5): -
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