Hotel Juliet

Location: Av. Héroes 169, Entre Andador Efraín, Aguilar y Mahatma Gandhi, Centro, Chetumal, QROO, 77000, Chetumal, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:30 PM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Health or beauty spa nearby
• Carport
• Free WiFi
• 24-hour front desk
• Garden
• Luggage storage
• Designated smoking area
• Elevator
• Safe-deposit box at front desk
• Tours/ticket assistance
• Wheelchair accessible parking
• Parking (limited spaces)
• Free self parking
• Covered parking
• Carport
• Health or beauty spa nearby
• Wheelchair-accessible public washroom
• Wheelchair-accessible van parking
• Well-lit path to entrance
• Stair-free path to entrance
• Accessible shuttle
• No accessible shuttle
• Tile flooring in public areas

Rooms Available

• Suite

  1 King Bed

  Features a private balcony

  
  

  Internet - Free WiFi

  Entertainment - 42-inch TV with satellite channels

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Iron/ironing board, phone, and window screens

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Magnifying mirror

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Rainfall showerhead
  • Bedsheets provided
  • Window screens
  • Closed captioned TV
  • Magnifying mirror

• Standard Room

  1 Double Bed

  Features a private balcony

  
  

  Internet - Free WiFi

  Entertainment - Satellite channels

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Iron/ironing board, phone, and window screens

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Low bed height (inches): 24

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Rainfall showerhead
  • Bedsheets provided
  • Window screens
  • Closed captioned TV
  • Low-height counters/sink
  • Low-height bed
  • Magnifying mirror

Guest Reviews

• HUGO (8/5): - La atención por teléfono de Elizabeth fue excelente, el recepciónista con cara de pocos amigos, el internet malo, la ubicación genial. no hay tapete para el baño tienes que poder tu toalla en el piso y no nos quisieron dar otra toalla extra ni una botellita de agua adicionarl pese a que eramos 3 personas y solo dejan una.
• Rosa Luz (10/5): - Excelente hotel
• Karina (4/5): - Super austeros, no saben qué la gente se seca la manos no te ofrecen nada para sacarte. Los inodoros con poca agua para descarga.
• Yuridia (8/5): - El hotel está en el centro, bien ubicado. Las habitaciones son sencillas, cuentan con clima y son limpias.
• Dave (10/5): - Only a 3 start hotel but it was clean, quiet and they allowed me to take possession of my room several hours before 3 pm. I had a very early flight and arrived at the hotel at 9 am. Was sleeping by 930. I’ll be back.
• Susana (10/5): - El dueño muy amable
• Austria Paola Barradas (2/5): - Pésima atención del recepcionista nocturno, llegamos a la reservación que había hecho y pagado para estancia de 2 noches, 2 habitaciones. Desde la llegada, a las 4.30am, después de muchas horas de viaje, nos aseguró que no había espacio para guardar el vehículo, cuando le comentamos que en la reservación señalaba que había estacionamiento, nos dijo: pues si pueden meterlo ahí y de reversa, si no, no. Le dijimos que claro que podíamos, bajamos nuestras cosas, fuimos a las habitaciones 406 y 405, en la 406 no hubo ningún problema, tenía lo acordado, pero en la 405 no había agua caliente, el clima hacía ruido y el teléfono no funcionaba. Tuvimos que bajar a comentarlo para pedir una solución y el señor dijo que dejáramos correr el agua, que así saldría eventualmente. Después de 20 mins con la llave abierta, le dijimos que subiera a ver y dijo que no dudaba pero que solo era recpecionista. Le pedimos nos cambiara de habitación que nos urgía bañarnos, y dormir y dijo que no podía resolver que a las 8am llegaría alguien y vería porque estaba lleno el hotel. Ya para esto eran las 5.40am Tuvimos que bañarnos así, dormir con ruido y a las 8am nos fueron a despertar que porque habían reportado la falta de agua. Es una lástima que nos resolvieran al otro día, que nos ofrecieran otra habitación y descuento para otra ocasión, honestamente no creo regresar. Fue una muy mala experiencia.
• Marla (10/5): - Clean Safe Good location
• Louis (8/5): - Perfect location
• FLOR ADRIANA PEÑA (8/5): - Su ubicación en el Centro de la Ciudad!
• Jorge Javier (10/5): - Personal amable, checkin rápido, buena ubicación.
• Arturo (8/5): - Ideal para descansar
• Alba (8/5): - I liked the staff, very friendly. Didnt like that wifi was not working most times.
• Shumari (2/5): Not friendly Nor Accommodating - The receptionist was not friendly, the reservations were missed from the books and he blamed that we booked late where he had stated moments prior that some people came in just a while ago. He also stated there was no difference in price for a standard room versus a suite which is false as we booked a standard and suite last time. Later on he gave only two towels per room, we had visited this hotel 2-3 weeks prior and they gave us 3 towels per room, it was a different receptionist at this time. The receptionist that gave bad service was Santiago, so be aware. We stayed one night in one room in the end because of his crappy service.
• Robert (10/5): - Enjoy
• ROGER CANCINO (8/5): - Es agradable y tranquila, el personal amable.
• Manuel (6/5): Muy limpio centrico pero camas algo duras - Cerradura de la puerta no funcionaba pero enseguida nos cambiaron de cuarto, cama no muy cómoda
• paola (2/5): - Terrible no lo recomiendo no hay internet no hay cable pesimo
• Claudia (8/5): - El internet no llegaba a la habitación.
• Benjamin (8/5): - Inexpensive. Internet was unusable in room, which meant the TV was unusable in the room, as there was no cable or local channels.
• Shumari (8/5): Decent for short term stay - The room was spacious, however only had one sofa which the photos showed 2. We had to keep logging into the wifi as it disconnected whenever our devices were locked. The beds were a bit on the hard side which was kind of uncomfortable but the ac was working well. Besides all that the staff were very friendly and the stay was good.
• Enelisio (10/5): - Muy bueno para descansar
• romel (10/5): - Muy buen servicio y amabilidad también cómodo y seguro
• Jorge (2/5): - No respetaron la ocupación dándonos una sola cama para 3 personas , no nos quedamos
• Carmita (8/5): - The place is great but the security dogs at the premises were barking loudly in the early morning.
• Ceon (10/5): - Stay was great. Excellent customer service.
• Esmeralda (10/5): - Esta excelente el hotelsi t hace falta algo es una atencion inmediata felicitaciones
• Fátima Widman (8/5): - Bien ubicada y bastante cómoda considerando el precio.
• David W (8/5): Good enough - Good enough. Clean and comfortable. Close to the things I needed. One night the city block was without power and they moved us to a different hotel for the night.
• German (8/5): - Bien en general
• Gina Beatriz Gonzalez (4/5): - el recepcionista super mala actitud, demasiado arrogante y grosero. las habitaciones no funcionaba la television, te acostabas en la cama y sonaba asi todo feo, etc.
• Martha C (8/5): - Friendly service, easy check in, well located.
• Luis (10/5): - Mucha atención y serviciales
• FERNANDO (10/5): - Buen servicio. La habitación cómoda, y con estacionamiento techado dentro de las Instalaciones.
• David W (8/5): Would stay there again - Nice place. Only thing is some of the sheets they use are past their time of service. I'm guessing they cant afford to replace them. Who knows.
• JORGE IVAN (10/5): Excelente - Todo muy bonito, cuartos limpios.
• Fabiola Karina Janeth (10/5): - El lugar esta en general muy bien y los trabajadores son atentos.
• Luis Fernando (8/5): - La habitación buena, en general agradable el cuarto
• gabriela (10/5): - Hotel limpio, bien hubicado, solo el internet no alcanzo a llegar a mi habitación pero aún así volvería a hospedarme con gusto
• marilyn (8/5): Huge rooms - Gigantic rooms, very clean and quiet. Drive right into the hotel past the front desk for parking (for only 4-5 cars). Very very soft bed that makes a lot of noise. Excellent staff, great location
• Verified traveler (6/5): - Great location, great value for money, and clean. Good for an overnight stay in Chetumal
• Jardin (10/5): Good location and service - I actually ended up at this place because my original hotel room fell through. I was expecting the worst due to the price, but I was pleasantly surprised. The bed was firm, the AC worked great, and I was able to walk to a nearby pharmacy and restaurants for essentials. The hotel manager was extremely patient with my lack of Spanish when I was trying to figure out how to get to Belize at 5 in the morning.
• Chetu (8/5): - The property was ok the thing i like it was right in town and u can walk to go shopping
• Verified traveler (8/5): - Friendly staff and free parking and the room was clean. The ac worked well.
• Verified traveler (8/5): - Frontdesk was very helpful. They allowed us to stay pass checkout time in the room.
• Shumari (8/5): Suite at Hotel Juliet - My stay was good! The hotel was clean and the bathroom shower was spacious. I loved that the floor tile in the bathroom was not the slippery type. I wish they would build a pool because it is such a nice hotel to not have access to one. Overall it was lovely.
• Sarah (8/5): - It was centrally located. Very nice. Clean and friendly staff.
• Gerardo (8/5): Nice, Central location & business areas, good par - Good experience, good quality 4 the price, Well located
• joe (2/5): aweful service, price scam - never return
• Dan (4/5): 1 nighter - OK price for 1 night for 18-25 yrs. and singles. Staff f very friendly.
• Fishboy (6/5): Decent place to stay in the middle of things. - There's not a lot of touristy stuff in Chetumal. However, Hotel Juliet is a pretty decent place to stay in the middle of what's there. It's clean and across the street from much of what you'd want in Chetumal. Don't freak out that cars drive right into the hotel lobby. It means your car will be secure. Across the street is the mercado viejo (which you can use to give a taxi directions). If you need a bag or torta, you can get it there cheap. As well, the Museum of Mayan Culture is next to that, and if you are going for Mayan Ruins, this will give a lot of context and interpretation before you visit the ruins (bilingual, too). The bus station is right behind the market, with the added benefit that the area is crawling with taxis. Really, the hotel is about the location: it's central to much of what you want. Besides that, it's pretty comfortable, and has WIFI. I found the wifi to be a bit unreliable in my room, but I could fix it by moving a bit. I think it's a quirk of being on the end of the top floor. Otherwise, my only real complaint is that the lock on the door wasn't up to US standards. It's a simple push-button door knob, so if you neglect to push in the button before closing the door, it will be unlocked when you leave. However, learning this the hard way with all my stuff inside, there wasn't any problem with crime or security. It's a good place for a base to head to the cenote or sleep before heading to Bacalar or Belize.
• Garcia (6/5): - Had a great stay. The staff were welcoming.
• derick (6/5): super - It was great but they close the door to the hotel at night and you have to ring a buzzer to get back in
• David (2/5): worse hotel stay - There was no stay I was told to go to another hotel

Photos