Hotel New Otani Tokyo Garden Tower
Location: 4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578, Tokyo, JP
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Full-Service Spa
Indulge in body treatments and facials at the hotel's spa for a truly relaxing experience.
Fine Dining Experience
Choose from 20 restaurants or enjoy room service for a cozy night in. Don't miss out on snacks at the coffee shop/cafe and drinks at the stylish bars/lounges.
Convenient Amenities
Benefit from wired and wireless internet access, concierge services, and complimentary newspapers. The business center and airport shuttle add to the convenience.
Book your luxurious stay at Hotel New Otani Tokyo Garden Tower for a memorable experience in Tokyo!
Important Information
- The seasonal pool will be open from July 11 to September 07.
- One child 5 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Cashless payment methods are available for all transactions.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee. Meals are not included in the room rate for children ages 5 and younger included in the reservation.
Amenities & Facilities
- Full-service spa
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Concierge service
- Wheelchair accessible
- Gift shops or newsstand
- Shopping on site
- Bicycle rentals nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Full-service spa
- Grocery/convenience store
- Tours/ticket assistance
- Free wired internet
- Free self parking
- Computer station
- Airport transportation - pickup (surcharge)
- Banquet hall
- Japanese garden
- Accessible shuttle
- No accessible shuttle
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Garden Tower Standard Twin Room, Garden View, Non Smoking
2 Twin Beds
290-sq-foot room with garden views
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)
1 Queen Bed
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Double Room, Non Smoking
1 Queen Bed
291 sq feet
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Triple Room, Non Smoking
2 Twin Beds and 1 Twin Murphy Bed
431 sq feet
Layout - 3 bedrooms
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Suite Twin Room, Non Smoking,
2 Large Twin Beds
804-sq-foot room with garden views
Layout - Bedroom
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Twin Room, Smoking
2 Twin Beds
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed
3 Twin Beds
Layout - Bedroom
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Double Room, Garden View, Non Smoking
1 King Bed
290-sq-foot room with garden views
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Twin 2 Rooms (Connecting Rooms)
4 Twin Beds
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 8 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00
1 Queen Bed
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00
2 Twin Beds
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed
4 Twin Beds
Layout - Bedroom
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 6 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Run of the House, Check in 17:00 - Check out 12:00
1 King Bed OR 2 Twin Beds
290 sq feet
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)
2 Twin Beds
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Deluxe Triple Room, Non Smoking
2 Large Twin Beds and 1 Twin Murphy Bed
538 sq feet
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Deluxe Room, Non Smoking, Run of House
1 King Bed OR 2 Twin Beds
538 sq feet
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Room, Garden View, Non Smoking
1 Double Bed or 2 Twin Beds
290-sq-foot room with garden views
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Twin Room, Non Smoking
2 Twin Beds
290 sq feet
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
-
Garden Tower Standard Room, Non Smoking
1 King Bed or 2 Twin Beds
290 sq feet
Internet - Free wired internet access
Entertainment - 30-inch TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Slippers
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Down comforter
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Toilet with electronic bidet
Guest Reviews
- Sik Cheung (10/5): - Clean room, excellent room service, polite and helpful staff. I would stay here again.
- Margaret (10/5): - Easy access to four subway lines. Within walking distance to many restaurants and shops. There are also many food choices within the hotel. The hotel itself is quiet, and the service is excellent. The fabulous Japanese garden at the hotel is a wonderful oasis in the busy city of Tokyo, and great for unwinding after a busy day or starting the day off.
- joe (10/5): - Clean rooms ,quiet,met our needs
- Bayer (10/5): - Clean rooms, great staff.
- Enrique (10/5): Great Hotel to visit Tokyo - This is a great hotel, with all the amenities and accommodations you would expect at this level. Service, restaurants, shopping, location (close to a subway station) are all first rate. The only minor complaints are related to the room itself, it had limited storage space - OK for a weekender but not so much for a multi-week traveler - and having only one night stand. That said, it was super quiet and it had an amazing view on two large windows. All the staff was incredibly helpful and polite. Definitely recommended.
- Marcelo (10/5): - Clean rooms-good location
- Cindy (10/5): - This is a very large property. The staff are very helpful. The rooms are larger than average for Japan, and very comfortable. Our views were wonderful - the gardens and Tokyo Tower. Very convenient to several train lines.
- ARNON (10/5): - The accommodations featured an excellent and substantial breakfast, a generously sized room, and aesthetically pleasing designs.
- Rickey (10/5): - The hotel was very well kept up and the Staff were friendly, efficient, and professional. Overall, the experience was great!
- Jean Carlos (8/5): - The hotel has a beautiful garden. The staff was really polite and professional, and they met all of our needs. The beds we had were really hard, but we managed to deal with it.
- Osvaldo (10/5): - Overall, the Otani Garden Tower Hotel is very pleasant, comfortable, and with excellent service.
- Ryan (10/5): - It’s amazing. Steps from a million restaurants. Only complaint is everything in the hotel is so expensive.
- Gary (10/5): - We have stayed twice, once in a massive room with decor from a time gone by, but still immaculate maintained. And this recent time in a totally modern room, still large, even by western standards. Beautiful views. Service, location, everything we could hope for.
- Shannon (10/5): - Great location and excellent facilities.
- Itzel (10/5): - I love it !
- Eun Jung (10/5): - I want to give a shout out to the lady who checked me in on 1 October at around 8pm from the Garden Tower. She was so professional and kind. Really left a great impression. Thank you so much!
- Betty (10/5): - The location was convenient for transportation with two train lines within easy walking distance. There’s a restaurant district nearby with lots of selections though it can get busy. The hotel itself is modern and staff is friendly and helpful. Enjoyed our stay.
- Teisun (10/5): - 2박만 한게 아쉬울 정도로 숙소가 너무 좋았습니다! 특히, 서비스 해주시는 분들이 다들 너무 친절하셨어요 ㅜㅜ 너무 감사합니다!!! 다음에 또 여기서 묵을 기회가 오면 좋겠습니다!! 도쿄 처음인데 좋은 기억 남겨쥬셔서 너무 감사합니다!!
- Marlene (10/5): - Staff are so friendly and helpful. Room is lovely, lots of nice touches, complimentary toiletries were excellent. The grounds were lovely to walk around.
- Cheryl (10/5): - What a wonderful place to stay. Gorgeous garden to wander through and the room was beautiful too. We will be back.
- Aidan (10/5): - Hotel room was great. Very clean with great amenities and a wonderful view of Tokyo. Our room felt large compared to what we were told to expect for hotels in Japan
- stefanie (10/5): - Clean / Comfortable/ great location /
- OVIDIU (10/5): - Great Hotel, with great service
- Craig (10/5): - Friendly staff, nice breakfast buffet and a super garden! My only suggestion is to clean the multiple spots on the carpet in room 4311. Arigato!
- Piet (10/5): - This was a trip to memory lane, because I used to stay at this property in the 1980s when I imported machinery from Japan. It also was an opportunity to introduce my new wife to Japan for the first time. Although some things change, (like the recorded sound of birds chirping in the hallway in the morning), but not the friendliness and attention to detail of every staff member we interacted with. You can build the nicest hotel, but without the nicest people it is just a building. Thanks for a great stay.
- Hernan (8/5): - Good nice hotel, close to a metro station. Staff is polite. Hotel is big and somehow difficult to navigate, and breakfast area is rather small for that hotel quality.
- Roehl (10/5): - The location of the hotel was great. The room was clean and the staff was excellent. The amenities were excellent, as well.
- Leah (10/5): - The staff was excellent and the room was clean.
- Lauren (8/5): - Property was very nice. Love the garden and koi ponds.
- Sean (10/5): - Food, drinks and pool very expensive extra charges and the gym is very poor. But still a nice hotel - just the amenities are lacking.
- wakako. s (4/5): 禁煙ルームでしたが、、、 - ニューオータニには何度か宿泊したことがありましたが、今回のガーデンタワーの宿泊は禁煙ルームを希望したものの喫煙臭がしました。スタッフの方からはタバコの臭いではなく湿気によって匂う臭いとのこと。夜中に連絡したにも関わらず丁寧に対応いただきました。ガーデンタワーの古さから匂ってしまうものなのかと思います。好きなホテルの一つですが、今回の部屋の匂いだけは残念でした。
- michael (10/5): Excellent hotel - Breakfast was excellent. The pool was a bit of a walk from the hotel and there is no direct access from the hotel but it was nice as there are few hotels in Tokyo with pools. The service was amazing. We enjoyed the sky bar in the evenings for food and drinks and the sky bar buffet was very good. There is an elevator from the garden tower to street level where you are just a 3 minute walk to the subway.
- Kristopher (10/5): - It was a lovely hotel in a great location near the stations to several different metro lines. There was also great dining in the hotel and plenty of local dining options nearby. The garden area and pool were a great place to escape after walking around the city.
- Pamela Delos (10/5): - Very beautiful hotel. The garden was equally as beautiful. The room was spacious and very clean. The housecleaning staff was very accommodating to all our needs.
- Fukiat (10/5): - Great hotel, convenient short walk to subway, quiet, attentive polite and able staffs, clean facility, great breakfast.
- Quoc-Nam (10/5): - Excellent services and a great location
- Jana (10/5): Wieder gern - Lage, Ausstattung, Service sehr gut
- GLENN (10/5): - Very large rooms for Japan.
- Donna (10/5): - Everything was great. Location is fantastic.
- Benjamin (10/5): - Nice people, and hotel
- Philip (10/5): - Nothing more I can say except the Otani Hotel is a island efficiency and quiet in what can be a noisy confusing city
- Verified traveler (10/5): Excellent stay again at the New Otani - New Otani is one of favourite hotels in Tokyo and have 4-5 times. This time, unfortunately the first room we were given smelled of smoke, even though it was non-smoking. However, the staff were very polite and apologetic and upgraded us to a room with a better view. Also, they were very accommodating with a late check out.
- GAD (8/5): - Big hotel, nice room can be updated
- Dean (8/5): - Rooms were a bit disappointing but location and facilities are amazing.
- Lisa (10/5): - Hotel is beautiful. Extra charges for amenities like pool and gym, limited hours for nearby coffee shops and restaurants, and expense of hotel restaurants are challenging for jet lagged travellers.
- Franco (10/5): - They have their own Japanerse garden
- Jillian (10/5): - Everyone at the hotel was nice and friendly! They were all so helpful. The area around the hotel had convenient stores, department stores, and public transportation, as well as many restaurants. Loved our stay. Perfect for our first trip to Japan!
- Yifeng (8/5): - I was a bit surprised during my visit to the Garden Lounge breakfast buffet. About 13 minutes before the posted closing time, a staff member declined my request for a coffee refill and told me breakfast was already closed. This felt a little abrupt, especially as I noticed other guests had just arrived and were still helping themselves to food. I believe a warmer, more accommodating approach, even close to closing time, would leave a much better impression.
- MARK (10/5): - Beautiful property with lots of restaurants within walking distance.
- Mark (6/5): - The property is dated and in need of a refresh. The staff are lovely and couldn’t do enough to help. The hotel is a little out of the way and not near any decent tubes. Unfortunately we were not allowed to use the pool or spa due to having tattoos. This was not stipulated in the Expedia review of the property at the time therefore poor expectations.
- Melissa (10/5): - The garden is absolutely stunning, along w the personalities of all of the staff. We had an exceptional experience. The hospitality is next level. The location is wonderful, within walking distance of plenty. We often took the subway lines from the Akasaka Mitsuke station to venture to different areas; this hotel is in prime location to do so.
- Robb (8/5): - We loved the hotel and had similar great experiences in new Otani hotels in Osaka and Fukuoka. The one disappointment was yakitori Isehiro. The staff was rude and unfriendly. We were presented a course menu in English but not told about all the other options. They clearly don’t want foreigner customers.
- Sandra (10/5): - All around fantastic hotel with exceptional staff and service! I will definitely stay here again and recommend to my friends!
- Juanita (10/5): - The staff were extremely friendly and helpful. Our room was a nice size for three grown adults.
- Victoria (10/5): - Great location. The staff are incredibly helpful and friendly. Tons of dining options that are all fantastic!
- Verified traveler (10/5): Great hotel and location - Amazing stay and really friendly staff, accommodated myself and my partner for our honeymoon stay. Very close to main train stations too
- Michelle (8/5): - Very nice area, we found train transport quite convenient. Hotel was huge, took us a few days before we found the Family Mart located in the base of the building. We had the breakfast option and it was good. We had a large room for three adults but washroom was all together which made getting ready more tricky. All our other hotels had a separate toilet area and or shower area. Garden area was beautiful. Many of the restaurants in complex were luxury eating, so we did not use.
- Laura (10/5): - The Hotel New Otani Tokyo Garden Tower was an absolute dream. The hotel and grounds are gorgeous, and our room was spacious. It also had a great view of the gardens and waterfall below. It is conveniently located near the subway and close to lots of restaurants. My kids and I enjoyed the pool and the lovely service. I didn't want to leave!
- Miki (6/5): - It was nice to be able to find the accommodation for a family of four. Just I didn’t feel the positive vibes and a restaurant in the swimming area was so salty and pricey.
- Sabrina (10/5): - really enjoyed my stay, was here for a girls trip for 7 nights. Was a little confusing getting around because its connected to The Main Hotel New Otani. But overall very satisfied
- William (10/5): - It was great
- Matthew (10/5): - Absolutely everything we expected and more!
- Ederly (10/5): - The customer service is way above beyond. My husband’s knee was hurting when we came to Tokyo, the staffs at the hotel were so helpful in assisting my husband.
- Sam (10/5): - Very nice
- Jodie (10/5): - Loved the inside of this hotel, just beautiful. Close to the train station and fantastic night life. Would definitely recommend and stay again!!
- David (10/5): - Loved everything
- Raymond (8/5): - Good proximity to many subways, restaurants, convenience stores. Humidity in room was difficult, but Japan in July is very hot and humid
- Yoko (10/5): - Wonderful staff at the front desk either May or garden both very good
- Dave (10/5): - The view was absolutely beautiful. The amenities were clean and modern. The only suggestion is to extend the pool hours as this was a big attraction but we weren’t able to use it as it was often closed.
- Amanda (10/5): - Really great stay! Clean, comfortable and amazing pool and grounds.
- Pedro (10/5): - Great customer service. Modern rooms. Very convenient to the airport
- Verified traveler (8/5): Good 2-night stay in Tokyo - Location was convenient. Hotel is spectacular, albeit a little dated. We were disappointed that the pool was undergoing repairs and were not able to use it… considering the weather in Tokyo. Service was excellent and everyone was very welcoming.
- Kristopher L (10/5): - Was exactly what we needed. Only down side was the breakfast buffet. But besides that it was perfect
- Joanna (10/5): Best hotel I’ve ever stayed at. - The absolute best hotel. I was telling my kids that this is very similar to a four seasons, it is so beautiful. There are so many little shops that is so comfortable. The amenities are wonderful, we just happen to have a very nice semi circular corner room, which was on the 30th fifth floor so the view is spectacular. I have stayed in so many hotels and have been fortunate to travel all over the world and this was our absolute favorite by far. The espresso machines in the room were an amazing touch, all the amenities as mentioned, access to great places nearby, there’s a grocery store on the first level if you need it, 711 of course nearby, I think like 15 or 20 restaurants in the actual hotel itself, a fantastic pool, which I believe is rare in Japan, but I’m not sure on that one because this is our first trip, a restaurant that faces their Japanese garden, which is also amazing, a restaurant on one of the higher floors with an even better view, Bar, incredible attention to Detail. This was an incredible experience and if you find the price to be in your range, then you should definitely stay here, I don’t recommend staying less than two nights, however because there’s just so much to do. Ideally, it would be three nights or more. I was here with my husband and two kids who are teenagers and it’s unanimous this place was amazing.
- Douglas (6/5): - The view from the room and the garden are amazing. Sadly, that was all that was amazing. The free breakfast was ok. You get 3 places to choose from, a traditional Japanese breakfast restaurant, a small breakfast buffet, and a medium sized breakfast buffet. The huge breakfast buffet shown in the photos costs an extra $20 per person! We did not try it and stuck with the free medium option. There was an acceptable selection of food options and the food was generally ok. Not great as expected from a hotel of this level, just mediocre. There is not an omelette station. This was disappointing. The individual food items were not at the quality expected for what this hotel represents. Combined with the room experience and this hotel leaves you with a 2 star hotel wrapped in 4 star wrapping paper. The grounds around the hotel are amazing. The rooms were extremely lacking in proper repair and maintenance. Repairs were poorly performed. There was rough patch work in places, lack of caulking in the tub. The provided body wash and shampoo was of the type you would get at a cheap motel in the states. Our room was spacious with a great view, but otherwise felt almost like a bait and switch. The shops and restaurants all match with what you would expect from this caliber of hotel, with prices to match. It is truly disappointing how they are neglecting the rooms.
- Ann (8/5): - Overall nice property…really big! We were in the garden tower. Room (standard king garden view corner room) was nice and clean. Bathroom really small. Not great is the gym - very small and bare bones (no weights). The property had a nicer gym but we had to pay more for it so we didn’t used it. Double check pool hours and times during your stay - it was limited during ours (traveled mid-late June). Hotel is or very much like a convention hotel (think Vegas but without the casino). Overall fine but we liked something a bit less chaotic.
- Mohammad (6/5): - We stayed in this hotel for 5 nights in June 2025. What we liked the most about this hotel was the ambience and the view. The room was also quite clean, and then room service was good. What we did not like about it is as follows: 1) they charge extra for breakfast for guests 5 yrs old and younger. At least in one other hotel in Japan we used the breakfast was free for young kids 2) while this hotel is close to the metro stations, it is not close to the convenience stores like 7-11, everything close by this hotel and in the building is very expensive. 3) the reception staff could not speak English very well, so was difficult communicating with them!
- Eric (10/5): - the location of this property is close to metro station, about 5 minutes walking distance. the Japanese garden on the property is amazing and rarely found with hotels in Tokyo area. the area is quite as compare to hotels in Shinjuku. there are restaurants across the bridge after couple traffic lights, a Bic Camera store is also there. the only complaint is the rooms seem to be dated and could use some refresh. room size is good for two twin beds with still space to move around. they have two connected rooms (adjacent) option in case you need two rooms
- Elyne (10/5): - Absolutely beautiful property, loved everything about it.
- Elizabeth (10/5): - The staff was wonderful
- Pota (8/5): - Happy with our stay
- DEAN (10/5): - This is a solid, reliable, conservative property with excellent service and facilities.
- Genevieve (8/5): - Generally the hotel is dated but confortable. Our only two qualms were the musty smell of our outdated bathroom and the pool hours which are really not convient. We wished we could have gone for a swim after our days out exploring but the pool closes most days at 4pm. The hotel is really well situated with tons of metro stations close by and in the middle of Tokyo’s sights. The garden is beautiful and brings an oasis in the middle of a busy city. There are lots of dining options close by (within 10 mins walk) if you don’t wish to dine in the hotel. The staff is super friendly and attentive. The hotel next door is the New Otani (not the Garden Tower) and looks much more luxurious and seems to be a new build.
- Scott (10/5): - It’s a wonderful hotel and we loved our stay!
- David (6/5): - Beds too soft and swimming had a weird schedule but overall the hotel is nice, clean and convenient. Breakfast buffet was just OK, not as impressive as some people described.
- Jennifer (10/5): - Beautiful hotel and the gardens were wonderful. It is also close to a train station for convenient access to the rest of city. The restaurants on site were great, but a bit pricey. There are several businesses located on site so there are a lot of people dressed up for business, so we felt a little underdressed in our casual tourist clothes. The room was very clean, spacious, and well appointed. We felt very comfortable.
- carlos (10/5): - It was really good, the staff in the hotel was really nice and helpful, the only think it was went I go to the ristorante to have breakfast, the gay in the entrance was really rude, so I decide not to eat there, it was for breakfast
- Azucena (10/5): - Was great! Near restaurants, train station and more
- peter (8/5): - The staff were amazing and the room was very nice.
- Jianfeng (6/5): - I recently stayed at this hotel and had a mixed experience. While the staff were incredibly kind and helpful throughout my stay, and the breakfast was both delicious and satisfying, the room conditions left much to be desired. The room itself was fairly clean, but it felt very old and poorly maintained. The mattress was extremely soft and uncomfortable, making it difficult to get a good night’s sleep. There was also a noticeable musty smell, reminiscent of an old house, which lingered throughout the room. The bathroom was another concern—there was a leak in the shower area, and the hand-held shower part was loose and falling apart. These issues made using the facilities quite inconvenient. Overall, while I truly appreciated the hospitality and the quality of the breakfast, the condition of the room needs significant improvement to justify the stay.
- Chris (10/5): - This was a wonderful property. Very convenient to transportation stops
- David (10/5): - Excellent
- Sidney (10/5): - The hotel is huge! The staff are very attentive and pleasant. We will definitely be back!
- Jerome (10/5): - Absolutely fantastic stay… Seamless in & out, including all prepaid, which was all correct. E.g., Breakfast included and a king bed as requested. The rooms were larger than the average room in Tokyo. Very very happy will absolutely stay again. Thank you, Otani Garden Tower !!
- Scott (10/5): - Very plush hotel and shops
- Lusine (10/5): - Great place if you prefer somewhere more quiet and away from the hustle and bustle. Very nice and helpful staff. 17 restaurants/bars within the facility, and had a beautiful serene garden. The pool is nice but closes at 4pm which we found very odd.
- Jackie (8/5): - This was a great hotel to start our trip to Japan with. There isn’t a lot to do outside of the hotel, but it allowed us to figure out the train stations in a much smaller and less busy station. We stayed for three nights- 2 would have been ideal. By then we were ready to be in an area with more restaurants, shops, etc in close proximity. The room was great, the breakfast is amazing, and the staff were friendly.
- Elizabeth Nagal (10/5): - The room was spacious, clean, and nice. The garden was beautiful!!! And the hotel facilities and areas were great 👍
- Xiaowu (10/5): - Great location; comfort, quiet and comparably spacious room.
- Harry (10/5): - Always a beautiful location!
Photos
