Imperial Heights Hotel, Entebbe

Name: Imperial Heights Hotel, Entebbe
Address: Church Road plot 13, Entebbe, ug

Location: Church Road plot 13, Entebbe, ug

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Outdoor Swimming Pool & Bar
Enjoy a refreshing dip in our outdoor swimming pool and grab a drink at the bar by the poolside.

Comfortable Accommodations
Relax in our well-equipped rooms featuring flat-screen TVs, minibars, and private bathrooms with free toiletries.

Delicious Dining Options
Indulge in a variety of cuisines at our on-site restaurant offering African and Asian specialties.

Start your unforgettable stay at Lake Heights Entebbe today!

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
BBQ facilities
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Ironing service
Car hire
Massage services
Packed lunches
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
Kid meals
Fruits
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Television in common areas
Front desk (limited hours)
Free wired internet
Golfing on site
Self parking (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Secured parking
Health or beauty spa nearby
Swimming nearby
Vegetarian menu options available
Accessible shuttle
No accessible shuttle

Rooms Available

Business Suite

1 King Bed
365-sq-foot soundproofed room, balcony with city views

Layout - 10 bedrooms and living room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Braille signage
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Child-size slippers
- Restaurant dining guide
- Braille signage
- Visual fire alarm
Club Room

1 Queen Bed
279-sq-foot soundproofed room, balcony with garden views

Layout - 10 bedrooms
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Kitchenette with refrigerator, coffee/tea maker, and electric kettle
Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Braille signage
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Child-size slippers
- Restaurant dining guide
- Braille signage
- Visual fire alarm
Suite

This suite offers a pool with a view. This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The fully equipped kitchenette features a refrigerator, kitchenware and an electric kettle. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as garden views. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Cleaning products
- Terrace
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Adapted bath
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
Standard Double Room

This air-conditioned double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Tile/marble floor
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Cleaning products
- Terrace
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
Executive Double Room

The pool with a view is a top feature of this double room. The spacious double room features air conditioning, soundproof walls, a terrace with lake views as well as a private bathroom boasting a shower.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Tile/marble floor
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Cleaning products
- Terrace
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
Deluxe Room

The pool with a view is the standout feature of this double room. The spacious double room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Cleaning products
- Terrace
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Adapted bath
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter

Guest Reviews

Petri (10/5): We will make this place our regular from now - The location was great and the staff were wonderful.
Gira (3/5): - Proximity to the road & 24/7 check in. The room reaked of mold. The kettle in the room had mold and I could smell the dust from the carpet. The breakfast was cold.
Thomas (3/5): Poor services for alot of money - The distance to town The facility is old but expensive. The gym had non-functional machines. They did not prepare breakfast, No DSTV in the rooms, the television set in the Bar is very small. Generally the services were not good
Kigen (2/5): - The hotel was very old and not well maintained. Nothing like what we saw online. The food was really bad - we had to eat outside and the rooms were not comfortable at all
Shadrack Yaw (6/5): - Just an okay property but not really bad for the price
Wim (6/5): - The pictures of the website, looks far more better the real state the premises are situated in.
Shadrack Yaw (6/5): - Not as good as the pictures but it’s manageably okay
Kristina (6/5): There are definitely improvements to be made. The people are nice and the food really is good! - Comfy bed, spacious rooms, lovely garden and good food. No mosquito net around the bed, which was the only place in Uganda for us to see that. Consequently got also stung quite a lot. The position of the AC is also not the best, as the wind comes directly to the bed. The hotel taxi is quite expensive for a 5 min drive (15$ per person) but they at least called the normal taxi for 10$.
Ekundayo (7/5): It was okay - Breakfast was okay, although you had to buy water if you needed to drink during the breakfast Non availability of drinking water during breakfast
Catarina (6/5): Quite old room - Close to the airport Old and not confortable.
Cynthia (6/5): Pleasant -
Francis (9/5): excellent stay - excellent location
Gerald (7/5): Good -
Sindhura (4/5): Disappointing. Scary. Not worth it. Unclean - - The walls were rusty - The hotel seemed unclean and dirty with cobwebs and dust - The rooms were dusty. The AC was blowing out dust along with air - the showers needed to be fixed - they staff mentioned the checkout time was 10 am. While on booking.com it was 12 pm - not very friendly receptionist
Guillaume (2/5): Very poor -
lee (10/5): - ..
Daniel Liling (8/5): - Always excellent/polite friendly staff, who are happy to help with everything and goes above and beyond to make sure you have a very happy stay. I will highly recommend this establishment for any one travelling through Entebbe. Also only just 10mins drive to airport and 5minutes walk to shopping mall.
FARUK (8/5): - Good
Bruno Alexandre (10/5): Great value for money. Highly recommended - Very good value for money. The reception staff was kind enough to wait for me until 3am because of my extremely delayed flight. Room was very clean with all the toiletries I required during my stay. Bed was gigantic, loved it. Breakfast staff was very attentive too, breakfast choice was okay. Pool was very refreshing
PETER (8/5): - Staff were very friendly, helpful and professional. The gym needs major improvement
John (8/5): - The grounds were nice with trees and vegetation. The place needs a renovation. The carpets need cleaning or better yet put tiles. The pool needs cleaning. The gym is defunct. The staff was nice.
David (7/5): Good - I liked the location and the bed! The breakfast was lacking a lot
Sarah (7/5): It was ok, the staff were very good - It was ok The bathroom
Jennifer (10/5): Very good - Very pleasant Quite expensive food but understandable ♥️🙏🏽
Zijjan (7/5): Good - Not sure The walls are rusty etc. The shower was a bit dysfunctional.very poor concierge
Bob (2/5): Very poor -
Loretta (2/5): - So the walls all need to be painted , locks don’t work. Rugs (pieces laid together ) and furniture all full of stains and nasty. Outdoor furniture full of bird poop. Rooftop bar is a joke. Breakfast was not good . No hot water in the shower . This was one of the worst stays of my life . The photos they have advertised is a lie . The exterior is pretty . That’s it
George (10/5): Highly recommended - clean, friendly, quiet, Good food and friendly staff None
Ivo (7/5): Good for sleeping, less so for eating. I would only book again if I was able to get a good price. - The building looks nice and tasteful (I mean the architecture). The personnel was very friendly. The pool is nice. For the amount of money I was paying I think details should have paid more attention to. For example the bath room door would not close properly. And the breakfast was not good enough for a hotel of this calibre in my opinion. Also the food ordered from the kitchen during the day was not good enough I think.
Ani1722 (7/5): Good -
George (10/5): Exceptional -
Mnduku (9/5): Nice - Stayed only for a few hours before my flight and it was good. Had a good 4 hours of sleep.
Warren (7/5): Good -
Bo (10/5): Exceptional -
Veronika (2/5): Very poor - The only positive thing going for this hotel is its proximity to the airport. It is a very run down hotel. The facility in the room is literally falling apart, the towls are like rugs, the lightings make funny noises and the AC makes really loud noise. The shower does not have a proper door, meaning the whole bathroom gets wet, including the toilet. The breakfast was terrible. The staff members are not nice either. On top of that, there was loud music from the courtyard all night, so I could barely sleep... The check-out time is stated as 12pm on booking.com but I was informed by hotel staff that it's actually 10am. Overall it was a very unpleasant stay and I don't know how they can charge this price for this level of service and facility.
Arthemon (5/5): Passable -
Rao (1/5): Bad - Location Worst hospitality No bread at breakfast Charged 133 $and no proper breakfast
Hamza (4/5): Facility needs a major upgrade in both staff training and renovation. - The location is excellent. The environment is silent. The reception staff need additional training. The lady bordered on being rude. The view from the room wasnt good.
Daniel Liling (10/5): - Great hospitality, staff absolutely fantastic, friendly, helpful and always goes beyond to ensure you have a pleasant stay. All the staff, from security etc. Fantastic. I will highly recommend this place.
Adam (10/5): Exceptional - 2nd visit absolutely exceptional. Well worth its money
Adam (10/5): Great hotel - Exceptional hotel. Cannot fault this hotel 1 bit. Was worth every penny
Asif (8/5): peacefull place - aambience no buffet breakfast served due to low occupancy
George (10/5): Exceptional -
George (10/5): Exceptional - clean rooms, friendly staff and good and variety of food None
Haruna (4/5): Disappointing -
Daniel Liling (10/5): - Everything was excellent. Friendly helpful staff. The food is good, and beautiful and clean facilities all around.
Yikii (9/5): Superb - Rooms are spacious and no noise hi None
David (6/5): Convenient - Close to the airport A bit run down
Daniel (7/5): Good - Good service. Clean rooms No head board
David (8/5): Very good -
Steven (8/5): Very good -
Canan (6/5): Kinda positive - The place was quite and clean, I really liked it there. Good smiles from the workers 😁 friendly. I would say I liked it all but the TV didn't work, and never got assistance from the IT.
Francis (8/5): Very good - Good place, friendly staff and great service
Lin (7/5): Comfortable quiet stay but eat somewhere else. - Location, gardens, quiet Food, decor
Michel (4/5): Review of Imperial Heights Hotel Entebbe, Ugamda - The staff are friendly The cleanliness of the carpets is seriously wanting. There is no value for money.
Sh (6/5): Pleasant - The stuff There's no lake view like in the description
Safricas (8/5): Imperial Entebbe Jul23 - Big room TV not working
Lin (7/5): Quiet, convenient clean accommodation. Go somewhere else to eat. - Clean quiet, convenient helpful staff The food was not great and I waited an hour and 15 for dinner.
George (10/5): Exceptional - Accessible to the airport and Kampala. Friendly services and staff None
Drgavamukulya (7/5): Good -
Sazzad2176 (3/5): Poor - 1. Comfy bed 2. Swimming pool 3. Staffs behaviour 1. Less amount of interior light in room 2. Noisy sounds from light 3. Broken bin in wash room 4. No handshower for toilet 5. Breakfast is not of good value. 6. 15 USD charge for airport drop. So, i preferred UBER instead.
Musa (7/5): Good -
Francesca (10/5): Beautiful and Quiet - The garden area was beautiful. The rooms were very quiet. Really enjoyed the stay.
Mustafa (3/5): Poor -
Marjorie (7/5): Great location - The location and the staff were amazing. The lighting in the room was so poor, it was creepy.
George (10/5): Easy to access the airport, clean and comfortable - clean, welcoming, friends and easy to access airport and Kampala none
George (10/5): Exquisite and lovely - lovely and my room always reserved when I stay..friendly staff and clean rooms and excellent services None
George (10/5): Recommended forvuour next stay in a very quiet and convenient location to access the airport - Located within easy reach to Entebbe Aiport. Has very friendly staff, has very clean rooms, and serves a variety of good and tasty food. None
George (10/5): Friendly services and a very quiet environment to rest after along journey - clean, quiet and fr8endly staff and very near to sirport None
Em (3/5): Poor - Staff nice Carpet in bedroom was not vacuumed, pool was dirty, everything just felt unclean and rundown, Definitely not worth the money
Nuria (5/5): Passable - Location good, very close to Entebbe airport and the shower good in terms of water pressure Dirty in general. Main areas and also some aspects of the room, like the shower foot towel. Smelly in general, rancid smell
Vikash (4/5): Disappointing -
Sumaya (8/5): Nice place just needs to train the working staff better. especially reception - the receptionist was a little rude. and they don't have a concierge team.
George (8/5): Very good - Staff prepared to recieve us even when reached early morning as the flight was delayed None
Muhumuza (9/5): Superb -
Jonathan (10/5): Exceptional -
Michael (7/5): Good -
Michael (7/5): Good -
Pross (7/5): Good - The environment. Maggie the lovely waitress was brilliant and very welcoming and patient. Supper on the day we checked in. Especially the fish was not upto standard. Maureen our lovely waitress that night was brilliant though 👌
Lwoyero (7/5): I enjoyed my stay. - Thé breakfast was ok. It can be improved. That I had to step out one evening for half an hour for the room to be sprayed with an insecticide
Radoslav (9/5): Good quality hotel for stay - Comfort room, nice staff, great swimming pool, tasty breakfast, queit place
Harriet (1/5): No value for money and very poor service,staff need to be motivated in order to work well and atten. - The scenery of the place The staff are so rude and unfriendly at all, nobody to carry for us luggage
Ioannis (8/5): Very good -
William (8/5): Very good - nice room nice location nothing but just one night stay
George (9/5): Superb - clean, good and friendly staff and food easily assessible, quiet and clean. Highly recommended
Mkwabi (9/5): Superb - Great breakfast and wonderful locations Everything about the hotel was great and wonderful
Ágnes (10/5): Exceptional - We arrived very late at night and left it on the next early morning. The room and the bed were comfy, and the staff were helpful.
Dylan (6/5): Pleasant -
George (7/5): Good -
Ludivine (3/5): Poor - No pression & no hot water in the shower. The breakfast is a joke! Don't take it. Bad service at the reception. They ask us a very big price for taxi. I advice to take an uber to go the aiport.
George (10/5): Highly recommended and quiet location and open space to relax - very friendly, clean and calm atmosphere cossy ambience, offers good hotel services with lovely people, with friendly budget for the services provided
George (10/5): Wonderful place to stat - A good and quiet location with friendly staff. clean rooms with access to internet and clean swimming pool Good and taste breakfast, with environmentally clean and open outdoor seating area
Reni (9/5): Superb - Not hot water all time, because there is no water pressure on the shower in the bathroom!
Dovlecel (4/5): Poor maintained hotel - Lacation and staff The hotel is poorly maintained. The doors, furniture, carpet, bathrooms are in a state of degradation Poor breakfast
Kertu (5/5): Passable -
Jesse (1/5): Bad -
Andrew (5/5): it was okay - The environment is cool a few things in the room were broken
Andrew (7/5): Our stay was okay, we were happy it was for only one night! - Outside is lovely with nice gardens and cool environment. A few things in our room were broken. Also with a background in public health, I didn’t like to see the mosquito net tied up to the fire alarm. The actual sleeping area was smaller than the pictures on the website. Staff phoning all the time was disturbing, so we weren’t rested. Food takes too long when ordered especially it was a surprise that an omelet/Rolex took 40 minutes to make.
Adwoa (8/5): Very good -
Dorcus (7/5): A night at Imperial heights - Great, spacious and comfortable rooms in good location. The staff are really really good, especially the receiptionist "Samuel" that received us! We were able to use the pool in the night! and gym if we wanted. The breakfast was really good too! The check out time is sooner than advertised. It's 6:00 to 12:00 online and 10:00am at the property. We had to adjust our plans Especially after a tiring day and having checked in at 12:40/50pm We also couldn't get any hot water in these lovely rooms.