Heritage Collection on Chinatown - Mobile App Check-In

Location: 227 South Bridge Road, Singapore, sg

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Safety deposit box
• Non-smoking throughout
• Adult only
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Television in common areas
• Free wired internet
• Internet access

Rooms Available

• Studio Premium (No Windows)

  The kitchenette features a refrigerator, a microwave and an electric kettle. This air-conditioned studio is consisted of of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher

• Premium Loft

  The air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a bidet. The apartment's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The apartment offers a washing machine, a wardrobe, a safe deposit box, an electric kettle and a flat-screen TV with streaming services. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher

• Studio Single (No Windows)

  This serviced apartment features air conditioning and a private bathroom that includes complimentary shampoo and body wash. Towels are provided. Room has no windows. Please note that no extra towels are available.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher

• Studio (No Windows)

  This serviced apartment has air conditioning and a private bathroom. Towels are included. Room has no windows.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher

• Studio (with Skylight)

  This apartment features microwave and air conditioning.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher

• Studio Single (with Skylight)

  This serviced apartment features air conditioning and a private bathroom that includes complimentary shampoo and body wash. Towels are provided. The room has a skylight window. This apartment has a toaster, microwave.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher

• Studio Premium

  This apartment has an electric kettle and air conditioning.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher

• Loft (with Skylight)

  The air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a bidet. The apartment's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The apartment features a flat-screen TV with streaming services, a wardrobe, a safe deposit box and an electric kettle. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Meena (8/5): - It's location was perfect to travel around the city App was buggy in the beginning.
• Jianhua (10/5): - The staff members Belle, Xia and Mary were very helpful, assisting me with storing my luggage in advance and then helping me check in smoothly. The hotel's location is fantastic, very close to the MRT and has everything you want nearby. I would definitely book again if I return to Singapore! Nothing.
• Jess (10/5): Amazing stay! - Great location near the train station and so many food options in the middle of Chinatown. Digital check in process is seamless and digital concierge is available. comfortable bed and clean room with everything you need! Nothing
• Peter (10/5): -
• Krzysztof (10/5): Very pleasant experience in the vibrant Chinatown location. - Convenient facilities in a central location with great support from the concierge team Mary Belle and Xia made the stay pleasant and relaxing. If you enjoy the vibrant Chinatown experience consider booking your holidays here.
• Sachiko Nagata (10/5): -
• Tony (10/5): - Great location, easy check in process, very quick response rate
• L (10/5): Comfortable Aparthotel in a Prime Location - I had a very pleasant stay at Heritage Collection by Chinatown. It was the perfect base for exploring the local area and travelling to other parts of the city. Both Chinatown and Maxwell MRT stations are within walking distance, and there are plenty of nearby options for food, drinks, convenience stores, hawker stalls, supermarkets, and souvenir shopping. I specifically chose an apartment with windows and an in-room washer/dryer, knowing those facilities would be useful during my stay — and they definitely were. As an all-digital aparthotel, I completed pre-registration before arrival and requested a digital key on the day I landed to access both the building and my room. The process was straightforward, although it’s worth planning ahead to keep your phone charged, as access relies entirely on your device. The room size was adequate, with enough space to open my suitcase and move around comfortably. Despite being located on a main road, the room was surprisingly quiet at night. I only encountered a few other guests during my stay, and there was no disturbance from noise. The only downside was a slight musty smell in the hallways. I interacted with James and Mary during my stay, and both were quick to respond to any questions I had. Although Heritage Collection doesn’t advertise on Booking.com, guests also have access to their lounge at Seah Street, which I found useful when I was nearby. Overall, I had a comfortable experience and would happily stay at this location again — or try another Heritage Collection property in the future. Housekeeping is only included once during a 7-day stay. It would be helpful if an additional cleaning service were offered, or at least some basic cleaning supplies (particularly for the floor) were provided for longer stays. On one occasion, the app used to access my digital key failed to load for around 10 minutes, leaving me locked outside the building late at night. As access is fully dependent on the app, having a more reliable backup option would improve the overall guest experience.
• Samuel (9/5): Perfekt für meine kurzen Aufenthalt auf der Durchreise. - Es war sauber, sehr gute Lage, der Service von Belle, Mary und Xia war sehr zuvorkommend und hilfsbereit. Leider gab es keinen Schirm mehr für mich als es stark geregnet hatte. Ich habe auch keinen Fön gefunden, aber auch nicht danach gefragt.
• Gerasimos (9/5): -
• Princesse (10/5): impeccable ! - situé dans un très bon quartier. Hôte réactif !!, chambre propre. la porte de la chambre au RDC reflète la lumière de l’extérieur donc à moins d’avoir un cache-œil et que vous n’avez pas le sommeil léger c’est ok.
• Angélo (10/5): - JAMIE, MARY AND BELLE WERE SO HELPFUL AND NICE THAT YOU FEEL VERY COMFORTANBLE. GREAT PEOPLE. I RECOMMAND THIS HOTEL. THANS YOU SO MUCH LADIES. GBU NOTHING
• Ugur (9/5): -
• Lydia (9/5): - Perfect location in Chinatown,tons of restaurants and cafes nearby and a 30 min walk to the Gardens of the bay. Room is not very big but has a small kitchen,washing machine and tumbler which was extremely useful!Also digital concierge was super easy,for the price and location I would definitely recommend it! No elevator but was minor
• Reuben (10/5): -
• Ahmet (5/5): - Location is nice. So close to Chinatown. The room has no windows and that makes the smell of the room a bit weird. The Heritage hotel has sent the check in information related digital key and the access codes late. Check in time is 15:00, and hotel sent me the information for entering the room at 15:08. Although the hotel has sent the codes and information late, you sent them wrong. I have received another text at 15:26. I have paid around 130-150 dollars and can enter my room late. Besides the hotel asked for 200 dollars deposit. Overall a huge disappointment
• Stefan (10/5): Great stay! - Not loud hotel/room + staff (Mary) very helpful! N/a
• Hui Chi (9/5): -
• Teeranan (6/5): Everything is good. - The location It’s not much power points.
• Zhanna (9/5): - Clean, location, caring team😇 a little bit small
• BINYAM GETACHEW (9/5): Amazing - it was in the a very great location walking distance from Merlion and la pu sat and other places apratment was clean bed was very comfy and staff were very helpful and nice i would def stay here again
• Lim Chin Kuang (10/5): -
• Sze Cheng (10/5): -
• Kenneth (8/5): -
• MinYuan Huang (10/5): -
• Thomas (10/5): - Super Lage. Liebevoll eingerichtetes Zimmer. Alles war gut.
• Paul (8/5): - Excellent locatio. Easy access to public transport, bars and restaurants, hawkers etc Mary Belle and Jamie were always helpful We had some miscommunication regarding washer and dryer, but all was resolved ultimately.
• Turka (9/5): Good rooms - Staff were very friendly and helpful. Room is tad small
• Lennart (10/5): - Great place to stay, for a few days or even longer. The skylight room is actually quite large with a spacious bathroom. Rooms have everything you need and the team of Jamie, Mary and Belle is always available and helpful. Really enjoyed our stay here and look forward to coming back soon.
• chisato (8/5): -
• Rebecca (10/5): Super comfy and close. - Quiet, comfy sleep. Great bathroom and shower design. Walking distance to so much in China town and water front. Close to trains and food and culture. Make sure to load your passkey app before arrival and entry is simple. The numbers on the door code buttons are nearly worn off. Not a problem if your vision is good.
• Joseph (10/5): Good price for good location and helpful hosts - Check-in was thankfully seamless, and I was able to store my luggage there after checking-out since I had a late flight that day. I liked how the place were situated close to everything: Chinatown, various museums, Marina Bay, etc. Also, Mary, Belle, and Jamie were really helpful hosts for the overall experience, so thank you!
• Daniel (10/5): - Great location right in Chinatown but still quiet at night. Mary, Belle and Jamie made the mobile check in easy and made sure I had everything I needed for my stay.
• 張 (9/5): -
• Robert (7/5): Washing machine in the room is great, inflexible staff and policies are not. - Great location and loved that we had a washing machine to wash our clothes in the unit. The inflexibility of the company and the staff before our stay. We requested to adjust our dates and even added a night costing us more money. Even though the dates we needed were available and we were spending more money the staff still would not accept the change. Due to this I would not recommend staying here and only book if you know 100% that your plans won’t change.
• EVAN (10/5): I will definitely recommend this stay - Fuss free check in. Good location. Room is clean and nice. Quiet place. I asked for extension and my request was met. Thanks to Belle , Mary and Jamie. Great hospitality. Nothing
• Alisee (10/5): Amazing in Chinatown - Everything you need in one place. Comfortable bed, very practical, easy check in. Very helpful staff! We loved it. Great location. Nothing x
• Louis (10/5): Great stay, clean, well-located, and very reliable overall. - Great location, everything is close, food, MRT, and main spots, so getting around is easy. The place was clean, well-equipped, and comfortable for work with stable Wi-Fi. Mary Belle, and Jamie were very helpful, and the team was responsive on WhatsApp. Overall, the service was excellent. Nothing in particular, everything met my expectations and worked smoothly throughout my stay.
• Yogev Baron (9/5): -
• Fenja (10/5): - Very good Support given by Mary, Belle and Jamie via Chat. Everything went smoothly, the Location of the Hotel is perfect for visiting the City and for exploring the various Food Centers nearby.
• Rudy (10/5): - Excellent services provided by marie belle and jamie.
• Til (9/5): - Mary und das ganze Team sind außergewöhnlich hilfsbereit und nett. Alles funktioniert nur digital. Da unser Handy als Türöffner nicht funktionierte, haben wir aber eine Karte zum Öffnen bekommen.
• Rachel (10/5): - Jamie, Mary & Belle were great host and responsive
• Jeremy (8/5): Good location, value for money - Good location; mostly smooth check in (app wasn't working, but the staff passed me a key card in person). A chair or small sofa on the mezzanine level would have been good.
• Nateer (10/5): - The best cost efficient place you can stay in. I was a bit early for the check in but they handled it as the room was already ready. Specially thanks to Mary , she is very cheerful and involved during my stay. The location is very close to everywhere and at the heart of Chinatown. 10/10 recommend it.
• Raulnavarro (9/5): Una opción estupenda en el corazón de Chinatown - La habitación era estupenda, con lavadora, secadora, tele a la que poder lanzar contenido por wifi y buena cama. La ubicación es perfecta si quieres moverte por Chinatown. El trato del personal, Jamie, Mary & Belle fue estupendo, preocupándose en todo momento de que tanto el checkin como la estancia fuesen como la seda. Además, pudimos dejar las maletas allí mientras visitábamos la ciudad el último día. Habitación con poco ruido (113) Aunque a mí no me importó, sí creo que habría que avisar de que la habitación está a pie de calle, porque a alguien puede no parecerle bien. Pelín cara, pero Singapur es así.
• Daisy Mae (8/5): -
• Dharmisha (10/5): -
• Estiadi Hendro Purnomo (10/5): good place to stay at Singapore China town - fasilitas bersih, bagus sesuai dgn harga tidak ada
• JIAO (10/5): - 干净卫生 暂无
• Ramiro Casares (9/5): -
• Alexander (10/5): Perfekt - Die Unterkunft war für meine Zwecke perfekt, schön sauber, perfekt gelegen und mit lieben Gastgebern Mary Belle und Jamie. Ich würde jederzeit wieder hier buchen und bleiben.
• Georgia (10/5): - Location was fantastic. Close to 2 different stations made for easy access around the city. Laundry facilities were great and easy to use. I was also conveniently able to store my luggage after checkout allowing me to still enjoy the day exploring without worrying about bags. Check in and out via the app was super easy and having the room key on my phone meant I didn't have to worry about keeping track of a key. Jamie, Mary and Belle made sure I had a great stay and they were easy to communicate with, at any time, for any issue. Showers had a water heater that although did warm the water, it wasn't overly hot. Room was small, but for a solo traveller who spent most of their time out exploring, this wasn't an issue.
• Ander Mendoza (10/5): -
• Yusei (10/5): -
• Renata (10/5): -
• Isak Johan (10/5): -
• Jonathan (5/5): -
• Jana (10/5): Würde wieder dort übernachten bei einem Aufenthalt in Singapur - Lage war super. Und auch die Wohnung selbst war sehr geräumig.
• Yeremy (10/5): - The location is excellent, right in the heart of Chinatown. The room is clean and comfortable. The staff, Mary Belle and Jamie are exceptionally kind and helpful, making me feel genuinely welcomed even without meeting face-to-face. Housekeeping is provided only once a week for stays longer than seven days, though a higher frequency would be preferable. The street outside remains lively with noise until midnight; this is mentioned in the hotel’s terms and conditions, so it’s expected. However, guests sensitive to sound may find it disruptive
• Kar Loon (10/5): The staff is very accommodating. I did two bookings and had to checkout and recheck in. The staff is really helpful in m - Good location right next to Chinatown. Nothing.
• Lauren (9/5): Excellent value in the heart of Chinatown. - Room was simple but had everything we needed. Efficient check-in, comfy bed, effective air con and everything was really clean. Excellent location - perfect base for exploring. Great value in what is a very expensive city. Mary was really kind in helping us store our bags for the day after checkout. Very minor, but there was a slight damp smell in the room. This may have been down to a little bit of mould between the glass wall of the bathroom and the column just outside it - appreciate it’s a tricky gap to clean.
• Chan (8/5): -
• SteveV63 (8/5): Good value stay in the heart of Chinatown. - Great location in Chinatown. The facilities were fine and in line with what I paid. Check in was easy and the mobile app worked well. Handy for lots of good bars and restaurants. Bed was a little uncomfortable. Dust on top of fridge and desk. No iron in room even though I was assured there was.
• Kar Loon (10/5): New place to look for for my next stay. - The location and the layout of the room. We have everything inside the room. No lift but no complaints.
• Paul k (9/5): - Very friendly and helpful staff, comfortable bed, in a GREAT location. The check-in app didn't work for me and was frustrating but the very helpful staff made up for the anguish. My room was very tiny but fine for one person and with the amenities- frig, microwave, hair dryer, lock box, A/C.
• Rotem (10/5): -
• CHIA CHENG (10/5): -
• Lydia (9/5): -
• Marie (10/5): - perfect
• Catherine (8/5): Great stay - Staff lovely and helpful location fabulous Bit cramped bed between the walls
• Huynh (10/5): Heritage Chinatown, bang for ya buck! - Clean rooms, great water pressure, awesome amenities (washer-dryer, plenty of hangers, kitchen equipments), quiet and cozy Nothing really
• reguram (10/5): - clean, user friendly check in Room spray smell not good , they need to change the flavour
• Katherina (9/5): - Excellent location. Although just opposite the Temple and Mosque, sound insulation is pretty good, did not hear the chants/prayers at all. Convenience store just next door. Xia, Mary, and Belle were especially helpful throughout my stay. Will definitely stay again.
• G. Herzog (8/5): - It was clean, well maintained and the staff was friendly. Location is super central. Good value for money. Their check-in process is extremely annoying, it requires you to download an app, which didn't work for me, so I had to wait a few hours to get a physical card. It forces you to go through a lot of steps and tells that if you don't do it in advance, you may need to wait a couple hours until you can enter the building.
• CECILE (10/5): - L’emplacement parfait, la propreté et sans aucun doute l’accueil de Xia, Dolly et Mary qui sont toujours à l’écoute pour aider à passer un bon séjour 🤩😉
• Sascha (9/5): - Central location, easy access, great staff
• Joey (10/5): - The location, facility
• Synne (10/5): -
• Denny (10/5): Zonder twijfel een aanrader! - De kamer was niet groot, maar alles wat je nodig hebt was er. Zelfs een wasmachine en droger. De dames Mary, Belle en Xia deden er alles aan om van dienst te kunnen zijn, echt een top service! Doordat we laat vertrokken die dag, mochten we ook onze bagage achter laten. Als we weer in Singapore zijn, zouden we dit zo weer boeken. Niets
• Margaretha (8/5): Klein appartement op goede locatie - De locatie, het was dichtbij straten met veel restaurantjes en winkeltjes. Niet ver naar de MRT. Check-In met de Mobile App. Even uitproberen en zodra je door de buitendeur bent, krijg je assistentie via een tablet aan de muur. Mary Belle en Xia staan je bij hoe in appartement te komen met je telefoon. Ook vragen ze regelmatig of alles naar wens is en of je nog ergens mee geholpen moet worden. Die contacten maakt t toch wat persoonlijker. Bed, douche, alles prima. Eèn stoel, dus om de beurt zitten, als je met 2 personen bent. Echt beetje klein.
• tiffany (9/5): A clean, well-equipped residence in a great location with attentive staff. - J’ai passé un excellent séjour ici, l’appartement était propre et bien aménagé. L’hôtel est très bien situé entre les stations de métro Chinatown et Maxwell. Il y a beaucoup de choses à voir dans le quartier et on est proches des autres points d’intérêts du centre de Singapour. Les murs sont un peu fins cela dit et il peut y avoir du bruit mais rien de très dérangeant. Le personnel Xia, Mary et Dolly a été très accueillant, notamment pour la gestion de la conciergerie pour mes bagages. Je recommande ! I had a wonderful stay here. The apartment was clean and well appointed. The hotel is very well located between Chinatown and Maxwell MRT stations. There is a lot to see in the neighborhood, and it is close to other points of interest in central Singapore. The walls are a bit thin, though, and there can be some noise, but nothing too disturbing. The staff, Xia, Mary, and Dolly, were very welcoming, especially when it came to managing the concierge service for my luggage. I highly recommend it! Translated with DeepL.com (free version)
• Tony (10/5): Best 5d6n stay with family in Singapore because HCC provide a good hospitality stay🙂 - Clean and convenient with transport to places of my visit and in the area of cheaper foods and drinks Digital key😅… we came in as family of 6 and most of the family member having outdated phone to operates the digital key but lucky the operator having a card key options which make it easy for us.
• Maria (8/5): -
• David (10/5): -
• Jenas MJ (10/5): - Good service and best place....location perfect area near marina Bay... Hotel in / out system totally different, digital security and strong.....staff very helpfull specially **miss Belle **too much good.
• Elaine (10/5): Very happy guest - I stayed at the Heritage at 6 Purvis Street, having received a complimentary upgrade. The location was very convenient, and it contained everything I needed and was very clean and comfortable. Jean, Divina, Maica and Mitch did a great job preparing the apartment and communicating with me during my stay. Thank you Nothing. Everything was great.
• Alex (10/5): - All good, comfortable cool room, nice bed. A fridge and a kettle. AC was great. And special thanks to the staff - Xia, Mary & Belle 👍 A window wouldn't hurt 😁
• Soret (9/5): - I initially booked Heritage Collection Chinatown, but I was upgraded to the Purvis Street apartment, which was a very pleasant surprise. Everything went smoothly from start to finish. The whole process is very convenient and mostly automated, which makes check-in and communication really easy. At the same time, the team was extremely responsive and helpful whenever needed. The apartment was clean, comfortable, and very well located, which made the stay even more enjoyable. A special thanks to Belle, Divina, Maica & Mitch for their kindness and great support throughout my stay.
• ChiaYi (10/5): -
• Stephanie (9/5): Diese Unterkunft würde ich wieder buchen - Obwohl es keine Rezeption gibt, war immer eine Ansprechperson erreichbar. Im Flur hing sogar ein Tablet, mit dem man jemanden anrufen oder schreiben konnte bei Problemen:) Es wurde immer direkt geantwortet und sich gekümmert. Ich fühlte mich sehr gut aufgehoben. Auch kann man gratis seine Wäsche waschen und trocknen, was ich sehr gut fand. Die Lage war sehr zentral und dennoch ruhig.
• Lloyd Gould (7/5): Nice staff, nice location, but noisy - Great friendly staff. Nice location. Lots of features. Digital key and online check in didn't work initially, but Mary helped us out. Other guests were quite noisy, and contacted the digital concierge screen (with a loud speaker) after 1am, disturbing our sleep. Very tight room to try and fit the features (too many I think).
• peter (9/5): - Location Checking in was easy thanks to online concierge Actually very nice
• Paulina (10/5): Top Lage! Schöne Unterkunft! Waschmaschine! Freundliches Personal! - Super zentrale Lage und das check in und check out sind super einfach, man kann perfekt pber WhatsApp kommunizieren! Man hat Waschmaschinen und Wäschetrockner! Belle, Mary und Xia waren immer sehr sehr freundlich! Vor der Tür kann man direkt leckeren Kaffee trinken! Es war alles super
• Vania (9/5): Чудесно местоположение - Местоположението е страхотно! Беше чисто и персонала беше много отзивчив. Пристигнахме късно през нощта и стаята не беше охладена, нямаше оставена бутилка вода, наложи се да търсим магазин за да си купим… Леглото не е много удобно, ако имате проблем с гърба…
• Chen (10/5): - Thanks for Mary and Dolly's help.
• Suzanne (10/5): Great apartment in Chinatown - The communication before we arrived was great and even though our flight into Singapore was changed we were able to check in using the digital key with no problem. The apartment was perfect for our short 3 night stay. In the heart of Chinatown it was walkable to marina bay in about 15 minutes and also super close to the MRT. We had a washing machine and dryer in the room which was great as we were doing a lot of traveling with just hand luggage!! There were also communal washing machines. We had a kitchenette but didn't use it apart from the fridge/freezer. Was very quiet at night. We only heard a bit of noise from outside on the Saturday night but it didn't go on too late. Maxwell food market is just 2 minutes walk for good hawker food. We jumped on the MRT to the harbour front (only 2 stops) to get the cable car to Sentosa. All in all a great place to stay. Nothing
• Robertus Hendrikus Ferdinand (3/5): Room ok, deposit payment is a massive hassle/possible scam - The accommodations were adequate, located strategically. However, there is a mandatory deposit payment of 200$, which is more then the price of the room itself, taken from your card/account. After more then a month, i still have not received it back. I reached out to the heritage staff, and they insist that it wasnt taken off my account, even though i sent screenshots showing that it clearly was taken off my account. I need the trace number so my bank can follow up and find out where the funds are, but they for some reason refuse to give me any more information about the transfer and insist i deal with this on my own and have my bank investigate. A massive headache that takes up my valuable time.
• Leyla (10/5): Would definitely stay here again!!! - We had a really wonderful stay here! The location is fantastic, very central and convenient, yet surprisingly quiet, which made it perfect for relaxing after a long day. The room itself was very comfortable. The bed was great, the shower worked perfectly, and the washing machine and dryer that were available were incredibly helpful, especially while traveling for a longer period of time. A special thank you to Mary, Dolly and Xia. They were all extremely kind, supportive and responsive. When we initially didn’t fully understand how the check-in worked, they immediately helped us and made everything very easy and smooth. Their support made a big difference and we really appreciated it. Thank you so much for such a lovely stay in Singapore. We felt very welcome and would definitely be happy to stay here again on our next visit! Absolutely nothing! It was really perfect!
• Mario (10/5): Amazing. - The location was perfect, you can sightseeing at Chinatown or just have a coffee next to the hotel. Also, Mary, Dolly and Xia were very nice and was there for helping us at any time.

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