Beaulieu Hotel
Location: Beaulieu Road, Beaulieu, Brockenhurst, England, SO42 7YQ, Brockenhurst, GB
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Recreational Activities and Scenic Views
Indulge in the indoor pool, terrace, and garden.
Dining Experience
Savor British cuisine at The Drift Inn, with bar/lounge drinks and garden views.
Comfortable Rooms and Nearby Attractions
35 guestrooms with flat-screen TVs, close to New Forest Wildlife Park and Beaulieu National Motor Museum.
Stay at Beaulieu Hotel in Brockenhurst for a memorable stay near New Forest National Park and local attractions. Find serenity and convenience at this wonderful property.
Important Information
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 11:00 PM
Check-out: 11:00 AM
Instructions: The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
Amenities & Facilities
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Picnic area
- Elevator
- Conference space
- Hiking/biking trails nearby
- Breakfast available (surcharge)
- Front desk (limited hours)
- Smoke-free property
- Wedding services
- Playground on site
- Free self parking
- Banquet hall
Rooms Available
-
Deluxe Double Room
1 Double Bed and 1 Twin Bed
280-sq-foot room with courtyard views
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone
Comfort - Heating
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- No rollaway/extra beds
- Bedsheets provided
-
Deluxe Double or Twin Room
1 Double Bed
269 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone
Comfort - Heating
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- No rollaway/extra beds
- Bedsheets provided
-
Deluxe Double Room Single Use
1 Double Bed and 1 Twin Bed
280-sq-foot room with courtyard views
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone
Comfort - Heating
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (1 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- No rollaway/extra beds
- Bedsheets provided
-
Classic Double or Twin Room (Single use)
1 Double Bed
205-sq-foot room with courtyard views
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone
Comfort - Heating
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- No rollaway/extra beds
- Bedsheets provided
-
Double Room Single Use (Small)
1 Double Bed
161 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone
Comfort - Heating
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- Bedsheets provided
-
Classic Double or Twin Room
1 Double Bed
205 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone
Comfort - Heating
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- Bedsheets provided
-
Family Room
1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed
258-sq-foot room with courtyard views
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone
Comfort - Heating
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 5 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- No rollaway/extra beds
- Bedsheets provided
-
Family Room (Single Use)
1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed
258-sq-foot room with courtyard views
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone
Comfort - Heating
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (1 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- No rollaway/extra beds
- Bedsheets provided
-
Double Room (Small)
1 Double Bed
161 sq feet
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone
Comfort - Heating
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Room service (limited hours)
- Daily housekeeping
- Bedsheets provided
Guest Reviews
- Lynda (8/5): - We only stayed 1 night and we found the staff polite and helpful and the room was very clean
- Anna (10/5): - Great hotel. One night stay. Staff were brilliant, especially in the restaurant
- Alexandra (8/5): - Check in was quick and receptionist was professional. Bedroom was clean. Comfortable bed. Kettle/tea and coffee. Quiet.Bathroom needed updating. the shower head stand was broken but the shower was a good water pressure and clean.Pub/restaurant on site. Very attentive service. Food was good and a good variety on their wine list.Check out could have been better. The receptionist needed help and took a while to correct our bill. However the lady who helped was very quick and professional. Would return.
- Judith (2/5): - Pool closed, faulty shower, no soap - poor customer service. Disappointing experience all round - want a refund.
- Patricia (4/5): Disappointed - Most if the staff were lovely. The hotel its self is tired, some parts unkept. This is a shame as the location is perfect, very good for young children and was nice to see dogs welcome. The whole place needs dusting and in the case if our room it needed a re vamp but it was not dirty. The food was very average and the breakfast was disappointing. My last point is the swimming pool was more of a plunge pool only big enough for toddlers and baby’s, not adults.
- Jenny (6/5): - Extractor fan in en-suite didn’t work no remote for tv and window lock broken
- Robert (10/5): - Very friendl Lovely location Dining room a bit stark
- Philip (8/5): - The Hotel was situated in pleasant surroundings, catered for everyone including children. The staff were very welcoming and easy to approach. The menu choice was very good and the food cooked to a very good standard my wife and I enjoyed celebrating our 45 wedding anniversary here.
- Andrew (6/5): - There was no lift. Fixtures and fittings came off the wall (apparently held on by good luck and little else)in our room! TV remote originally didn't work. Replaced by very helpful staff. No phones in the room so needed a long and meandering walk through the hotel to reception to report problems. No less than 6 corridor doors needed to be opened (whilst navigating suitcases through the hotel to reach a room very much at the distant end of the building. Somebody obviously had a 'job lot' in corridor doors at some point!!
- Richard (8/5): Overnight Stay - All staff were welcoming, helpful and friendly. The Drift restaurant evening menu sadly lacked imagination with poor seasonal choices. The breakfast menu was good and it was possible to choose variations from what was available. The room was clean and comfortable. The selection of in room beverages was very limited with no packets of biscuits.
- alan (8/5): Pleasant short stay. - The hotel was basic but clean with friendly helpful staff. There was a large garden at the rear with plenty of table space and open forest at the front for walking. Like a lot of hotels it could do with some paint touching up in some areas.
- Ralph (8/5): - Excellent location. Really helpful staff.
- nick (6/5): - Hotel is lovely although a little tired. Our room had a beautiful view overlooking the forest, but only one bedside lamp, bulbs in main light not working, dripping shower, tired decor. We still had a lovely stay and I would visit again but might have a conversation about room choices beforehand. Staff are very friendly, helpful and polite.
- Duncan (10/5): - Absolutely beautiful …. beautiful location friendly staff and clean rooms
- John (8/5): - friendly warm welcome on arrival rooms a little tiered overall good stay
- ROY (8/5): - your hotel was just what I needed to spend a whole day at the motor muesum two nights well spent thankyou
- Mary (10/5): A Confortable relaxing hotel - My husband and i had a very nice relaxing stay at the Beaulieu Inn. We also had a delicious breakfast both days at the restaurant alongside. The location is perfect if you want to enjoy the lovely relaxing and peaceful New Forest
- Verified traveler (2/5): - Absolutely shocking 😳
- Darran (6/5): Rubbish - Restaurant was freezing cold with guests eating food in coats No towels in room to shower in the morning and nobody at reception until after 8am so couldn’t complain or get towels as I had to leave by 7 am ended up stripping the bed to dry in bed clothes I left a note at reception with my business card for someone to cal me to discuss my complaint but no response Won’t go back
- Nina (4/5): - Property was nice and surrounding area. The restaurant was nice inside, but the chef always got the order wrong, even from his own menu! .(leaving things off!)..on one occasion, the pre-starter and starter came out together, then 2 minutes later the mains came out too! Leaving a table full of food at once! The breakfast the next morning, was not good at all , deep fried hash brown! Yuk! ...bacon not seen a grill! Yuk! Tomato straight out the fridge! Other guests had the same problem! One girl with very long dark hair should have had her hair tied back whilst serving food, not good!....unless the chef has changed we will not be returning!
- Denise (8/5): - Felt like you were in the country.
- Danny (10/5): New Forest Beaulieu hotel - Great location , we stayed in the annexe so can only speak of those rooms. Rooms are fairly tired and not easily accessible for young family with babies or wheelchairs. Swimming pool could’ve done with a tidy up , dirty towels spread everywhere and dirty toilets. All in all we did enjoy our stay and would stay again.
- Mrs Angela (10/5): - This was our second visit. Have already booked third visit. Room lovely, staff lovely, hotel, bst and the drift super. They always genuinely make you welcome. Ralph our dog is always given a welcome pack the staff love him. Towels, poo bags and treats for Ralph at the main door. Fabulous location
- Tania (10/5): Third visit. - This was our third trip back to the hotel. It's a great place in the middle of the new forest, peaceful and rural. In the morning there are quite often horses and donkeys outside the hotel. The staff are all friendly and polite too, and there is a lovely little pool as well. This won't be our last stay.
- Prue (10/5): Great family stay! - Fantastic, family friendly hotel. Very comfortable stay in the middle of the New Forest. Very helpful staff. Pool is a great edition for the children and whilst rooms could do with some modernisation, it was certainly very well maintained. Would recommend!
- Anne (10/5): Super stay in the New Forest - Fantastic and helpful staff. A perfect setting to explore the delightful New Forest. We enjoyed a tasty meal in the evening.
- Angela (10/5): - Friendly staff. Homely Christmas decorations. Lovely en-suite room. Plumbing was a little strange. Enjoyed a very nice meal and drinks for dinner in The Drift. A most enjoyable overnight stay.
- Nick (8/5): Lovely stay with only a minor issue - We love the new forest collection hotels and have stayed dozens of times over the years, the staff are always friendly and the venues are always cosy and quiet. Unfortunately on this occasion the previous lodgers had left their dirty underwear hanging on the bathroom door. We understand this is easy to miss if the door is left open while cleaning but it was a bit of a shock as we've never had anything like this happen before. The hotel immediately removed it so it wasn't a major issue. Due to the age of the property it isn't the most energy efficient but it warmed up fairly quick and we had a great night sleep. First thing in the morning we were able to go for a snowy walk 10m over the road to kick start our day. We strongly recommend all the hotels in the new forest collection, the staff and venues will make your stay relaxing and hassle free.
- Verified traveler (6/5): - A beautiful location but very basic rooms . We were not in the main hotel and not keen on the venue being cashless
- Brian (8/5): Lovely hotel to stop over. - Just a stop over for the night, very good service and friendly environment. The evening meal and breakfast were excellent and really enjoyed the atmosphere. Ideally situated hotel for peaceful stay and great for New Forest exploring.
- Karen (2/5): - Dated in need of proper repairs. Lost significant revenue as would not except cash 😕
- Michelle (8/5): - Middle of nowhere - ponies everywhere - wonderful location
- Linda (8/5): - Enjoyable stay
- Nicola (10/5): - Friendly and welcoming staff. Easy to find. Well maintained, has everything you need and is very quiet.
- Stephanie (8/5): - Room was tired and bathroom even worse. Staff very friendly and attentive 👍
- Stuart (2/5): - Unfortunately we only stayed for about 15mins. After entering the room the first impression of the Hotel and the beautiful views where quickly diminished due the cleanliness of the room. There was thick dust on the light fitting over the bed, I’d say it had never been cleaned, dust on top of wardrobes, dirt and dust around the back of the sink area, hair in the bath. The room itself was very tired and needed some TLC, walls flaking, tables had stains on and carpet stained also. It was a shame as we were looking forward to the stay but due to my partners asthma this wasn’t suitable. They really need to pay some attention to customers reviews and sort these issues out as this could be a beautiful place to stay.
- Neil (8/5): - A quiet county atmosphere with well-appointed facilities. However, we did not receive any room service ie rubbish bens emptied, towels replaced or bad made. Had to book for breakfast even though the room was not crowded. Staff in dining area were polite and efficient.
- Verified traveler (2/5): Such a shame - Our room had not been cleaned with dust on windowsill and cobwebs throughout. The bathroom had mould on the ceiling and shower curtain (which was replaced when we complained). There were limited toiletries in the Bathroom but no soap. No information at all in the room (WiFi code, restaurant opening times, menu, details of the pool (which we didn’t use as it closed at 6pm), map or local information). No mattress topper so we had hard buttons poking into our back when sleeping. Such a shame as the staff were great, the location excellent, the room was quiet and of was a reasonable size. We were offered compensation which we felt reasonable for the problems we encountered. The adjoining restaurant was expensive (£18 for pie and mash) but convenient and the staff attentive and helpful.
- Rosalind (8/5): - Friendly staff, good breakfast. For the price one of our rooms was good value, the other ok.
- Verified traveler (8/5): Would stay again - Exceptional friendly service. My 12year old did not fit on the bunk bed so we know for future bookings to ensure no bunk bed and the mattresses were not great but would return based on location, friendly staff, pool and the property’s overall vibe Lovely body and bath products in the bathroom and tea and coffee in the room (but no hot chocolate) reception are happy to bring you fresh milk too which is a lovely gesture
- Lisa (10/5): - Beautiful setting and lovely to experience the wildlife. Hotel comfortable and the food in the restaurant was excellent.
- Christopher (6/5): - Nice hotel, service could be better in reception and restaurant. Run short of many items in bar too.
- N (10/5): - Lovely hotel, beautiful large room, great service and breakfast. Would definitely return
- Ludmilla (10/5): - Very nice hotel with nice surrounding area with woods, horses and cows walking free. Hotel is centrally located in new forest, very friendly stuff, good breakfast and lovely gardens around to sit and enjoy drink and relax. Beds were very comfortable, room a bit small, but bathroom was big with bath and good powerful shower. Would be very happy to return.
- Ashley (2/5): Beaulieu inn new forest - we came here to stay for the beautiful views and we deffo had that out our window was stunning but had to hold the window open with a lucazade bottle unfortunately but we made a solution , unfortunately we had the room right by the opening to the next rooms so the door was slamming all night but that’s just pot luck , the service wasn’t great either no one around at times the bar doesn’t take cash either so we couldn’t get a drink as we only had cash on us , the pool was cold but we had it to our selves and soon warmed up , no one really explained anything so we also got locked out as no one explained the key pad properly at half 12 at night , when we came to baths my partner wanted a shower but the cold came out the shower the hot came out the tap so had to have a bath , the water was badly hot so the were also warm , room service no existing and felt anxious to ask for anything , it’s a shame really as we love the new forest and got engaged there on our stay a shame we didn’t have the trip we wanted for this
- Raquel (10/5): - Beautiful!
- Anthony (10/5): - It was very comfortable The staff were excellent and we throughly enjoyed our stay. We would book there again
- Peter (10/5): - Peace snd quiet
- Patrick (8/5): Lovely hotel in a wonderful setting - This is a good hotel in an amazing setting. Comfortable rooms with pleasant views.Seemed to have some staffing issues in their restaurant during our 3 night stay. On the second day breakfast was a buffet rather than to order service with the food not cooked to the usual standard. Never the less, the staff in the restaurant worked hard to provide the best possible experience within their resources.
- Naresh (6/5): - Location is ideal and very nice. The hotel and restaurants needs TLC.
- Richard (8/5): - Nicely situated
- Helen (10/5): - Close to location I was visiting and comfortable stay
- Debs (10/5): - We had a fantastic stay. The room was immaculate and I could use the lift to our room. (OA in knees) The shower was gorgeous. We came for a memorial which was in the chapel nearby and then refreshments at Buckners Hard. The staff were amazing and did very well, even though a bit understaffed for a while. The food was amazing and delicious. We will, definitely stay again. See more of the sights and the ponies 🥰 Thank you ☺️
- Tania (10/5): Fabulous. - I had stayed at this hotel before and it was so good this was a last minute return trip. Set in the middle of the forest you wake up to the animals trotting past the hotel. The staff are lovely. There is a small pool so take your costume. This will not be our last trip.
- christopher (2/5): Overpriced - Queuing, restaurant over priced and food terrible. Room bland to hot then to cold!
- Hayden (8/5): - Was lovely but floor boards noisy could hear everyone walking to there rooms
- Jason (8/5): - Room was lovely, food was amazing but no WiFi in rooms for working..
- Kevin (8/5): Lovely stay in New Forest - Lovely hotel in a beautiful spot and perfect for rail travel. Great locally sourced food, but very poor internet.
- Anne (10/5): Beaulieu Inn - The on line information matches the pictures, beautiful setting with walks across the road, horses roaming free. Pub next door is so convenient for drinks and food. Lovely atmosphere.
- Lloyd (4/5): Overall incredibly disappointing - This hotel could be so much better. The receptionist was lovely and the area excellent but the building is incredibly neglected with stained carpets throughout. Worse though was the restaurant with an already limited menu limited to almost non-existent because someone had forgotten to order food for the kitchen to prepare. This was exacerbated by the restaurant manager squeakily repeating that it was not his fault 🙄 That said, breakfast was a pretty sorry affair with a poorly prepared and tasteless full English.
- Verified traveler (6/5): Great on the surface but could be better - Initial impressions…outside looks great, bar and dining areas very cosy and inviting. Had to wait 10minutes at reception as no-one around. Although a sign on desk did say ‘back shortly’ I just wanted to check in after a long day. Was told I was upgraded as I was a late check in which was a nice touch! The Room was a decent size, warm and quiet. However, felt room was basic, no towels, bottle of water was empty and there was rubbish in the bin. Room was clean and beds were made up so obviously the cleaner left in a hurry! I was offered a complimentary drink at the bar as a result of this. Wifi in room 15 has a poor signal. The TV was ok but could really do with updating. TV guide didn’t work. Overall room was ok but nothing special. Didn’t eat at restaurant but again looked cosy. Would I stay again? Probably yes, but that’s because of its location in the middle of a beautiful area.
- Victoria (10/5): Beautiful - What a lovely hotel and such beautiful surroundings! We had such a wonderful stay, along with the dog (which you need to ket them know prior to the stay). They left a bowl, a towel and dog treats for him, such a lovely touch. He was also warmly welcomed in the pub for dinnner and breakfast. I loved it so much im already planning ahead for when we cancome again!
- Mark (4/5): Wrong cake! - We stayed for my wife’s birthday. The place needs some serious Maintenance and there were never any staff around. The ‘drift’ restaurant is chaotic. They had run out of many things. I had pre-arranged for the kitchen to make us a birthday cake. Despite me clarifying that we wanted a chocolate cake we got a jam sponge cake which we were all disappointed with.
- Clare (6/5): - The room was very dated with paper hanging from the ceiling, the bathroom was in need of a lot of tlc and had all the paper and paint hanging off, didn’t even want to shower in it
- Verified traveler (10/5): - Staff were very helpful
- Joseph (10/5): - Amazing location surrounded by beauty
- Julie (8/5): - Lovely spot. Pleasant helpful staff. Nice decor and ambience. Lovely garden and lounge areas. Had to go to the building next door for meals which might not be ideal in the rain. Few issues with keeping the window open, noise from the road and shower wasn’t the best but non of this really mattered. Really enjoyed our stay.
- Briony (6/5): - It was comfortable but bedside light not working. Very limited menu on Sunday. Inadequate garden considering surroundings of new forest. No coffee in room. But staff were nice and pool limiting.
- Eileen (6/5): Lovely View’s - Easy check in. Lovely room clean and tidy. The garden seating needs re doing. Cushions on chairs wet. The bar in the Hotel needs someone to run it.
- Orly (10/5): - Lovely countryside, comfortable room and beds, and impeccable, friendly service!
- Verified traveler (4/5): Inconsistent and disappointing - We arrived late and the lady stayed to check us in which was lovely. The room was ok but small for a family of 4 with 2 young children. The other room we booked for 2 other family members was bigger but had previous water damage with paint and wallpaper coming off the walls. The receptionist was lovely and knew answers to questions as well as ensuring that we had everything we needed. The staff in the pub however were slow and answered back. We had a meal 2 days in a row that was a different portion size each time and instead of making it right they just left it and we had to pay the same amount. We were sat at a dirty table, not provided with a highchair for our 8 month old baby, just a booster seat. Eggs at breakfast were undercooked or overcooked. Barely right. Sausages were tough as if they had been under a lamp for too long. Our child had more ice cream than we did on the same dessert. It was just so inconsistent. Each day when cleaning the room, no dirty towels were removed, nor dirty glasses and spoons. Towels were replenished and beds were made but when staying for 3 nights we had a huge pile of towels and dirty crockery with the already small family room. Main toilets were dirty and hand towels were everywhere at 9.15am on Sunday, they clearly hadn’t been cleaned from the wedding party the previous night. Lots of training needed and a bit of TLC. We won’t be returning.
- John (6/5): - Like: location, ambience. Dislike: 1. even though rooms were available when we arrived at 10:30 we were not allowed in until 11:00. 2. The food was very good but service was dreadful - at dinner we waited nearly an hour for our food and it took 2 hours from arriving to our dessert order to be taken - At breakfast, we waited over 30 mins for the cooked breakfast and had to remind the waitress. It then arrived immediately but was dried up. 3. Even though we left the 'please make up room' notice outside the room nearly all day it was never done.
- Catherine (4/5): - Beautiful building, setting.. hotel very busy..Hotel desperately needs money spent on it to preserve it.. not very clean, mould in bathroom.. breakfast very expensive for quality and service.
- David (10/5): Very Good - Stayed in one of their garden rooms and honestly couldn’t really fault it. The room was bigger than I expected. Quite close to the railway line but that stops at night. Didn’t disturb us and we had the windows open. Restaurant is in the attached pub, food and service excellent for pub grub and we tailored ours.. no problem for the staff.
- James (4/5): - Well, firstly the location is Stunning and the stay here was part of our anniversary celebrations. Dining staff were excellent, however booking in did go well receptionist quite rude. I know we were 30mins early, were told to "go away and comeback at three", okay, but found that quite rude could have been delivered better surely. Now the room, the walls and ceiling had scruff marks on them , mould on the window frames and windows needed a good clean wash basin waste did not retain water and slowly ran away with the plug in place. would have been nice to have a shower cubicle and not a shower over the bath, maybe other rooms offer this. We booked a deluxe room with a double bed I know what a double or single bed is, ours was two singles pushed together what is that called how about uncomfortable and not what i requested. Should i have complained yes but really SHOULD i have to do that. The trip was great the hotel was not! Sadly disappointed in view of the cost.
- Zoe (10/5): - Lovely time staying at this hotel. Staff were friendly hotel was comfortable and clean and in the most beautiful location. Great garden in the pub/restaurant
- Molly (4/5): Our room let us down - Lovely hotel in a beautiful setting with very friendly staff. We enjoyed lunch at the inn next door & soaked up the beautiful location of the hotel before check in. The reception staff were lovely on our check in & even provided a big bag of treats for our dog which was a lovely touch. Unfortunately once we got in our room, we were met with a broken bath, a leaking shower head, scribble marks & scuff marks all over the walls & doors, dirty marks on the bed linen & a dirty ear bud on the floor! Also our room was next to a staff door & they smoked right outside our window which meant we couldn't open our windows to get some fresh air in. Its such a shame. Lots of small things accumilated to such a disappointment. The hotel itself was so relaxing & the location was the best, so it makes us sad that our room was really not in a good state & because of that we really cant warrant paying to stay again.
- Rachael (8/5): - Area is nice and quiet with good views
- Sue (10/5): - Lovely hotel and friendly staff. Self service breakfast was lovely and good value.
- Sally (6/5): - The staff were very friendly. The food was good but the restaurant was cold both in the morning and evening. The box of biscuits supplied was already opened and a biscuit removed. The area is lovely and easy walks straight from the door. The pool is not really suitable for swimming. Car charging was a bonus.
- Verified traveler (10/5): Brilliant hotel - Fantastic hotel, very peaceful and it a brilliant setting
- Richard (8/5): Mr - Very pleasurable stay
- Sunita (6/5): Lovely hotel, unfortunate experience. - The location of this hotel is truly beautiful, hotel itself appears quite clean and is quite elegant and quirky, however there was an unwelcoming odour around the lobby/halls when we arrived. Unfortunately the shower water in room 11 wouldn't warm up so I had to have a very cold shower and we were rudely awoken by rude guests at 6am as they were clambering around and talking loudly without any regard for anyone else. When we advised the concierge in the morning of the Issues we had the young lady was very uninterested and didn’t even apologise for the inconvenience which seemed very unprofessional and impolite. My mum stayed in room 35 and had issues with her electricity however this was attended to quite quickly and Resolved. Most of the staff were lovely and the pub staff are very welcoming and friendly. Especially Tracy and Machej (apologies for misspell) Having said all of the above, this is a lovely hotel with a very good price within the new forest. We will likely give this hotel another visit in the future in hopes of a better experience.
- Ken (6/5): Fabulous location - Had a 2 night stay here and took our 2small dogs which was one of the main reasons for choosing this hotel. We were allocated a room separate from the main hotel. The room was large and spacious but had stained carpets and generally tired looking. The bathroom had water damage to the skirting boards. Maybe this is the room you get if you take your dogs @ £60 extra. Great location though
- Wayne (4/5): Sewage smell - The corridor and our room had a terrible smell of sewage! Reported the problem, I believe they knew about the problem but acted a little shocked. I was hopeful they may move us to another room but unfortunately not. Having 3 young children and paying a lot of money for a family room that smelt of sewage, we really were not very impressed, we obviously spent the least amount of time in the room as possible.
- Joe (6/5): - For how much it was disappointing was to say the least the room had cob webs every where carpet was badly stained all over some of it looked like blood, previous children had drawn all on the walls. Also the corridor to rooms 24 and 23 smells of food and grease all day and night as the kitchen exhaust is right at the window, Very out dated carpets leading up the stairs were duck taped together Don’t get me wrong the location is amazing but the condition of the inside for £410 for two nights seriously let’s it down
- Guy (2/5): Stunning location. Unwelcoming atmosphere - Stunning location. Unpleasant and unwelcoming check in. Comfortable bed. Forty minute wait for a burger, in an empty restaurant. Most staff couldn’t care less. Spider webs in the bathroom. Other people’s hair in the bathroom. Cold shower (just once). Bar had ran out of lager because they had been busy at the weekend, four days earlier. Wrong phone number on its web site. Stale breakfast croissants. One waitress thrust their food at some diners then left them to find their own cutlery. No shower gel. Not in Brockenhurst, as it claims in its address, but a 20 minute (£25) taxi ride away. If you can get a taxi. All such a shame.
- ron (8/5): Excellent location - Very nice hotel in an excellent location. Ample parking close to the room, which were very comfortable & clean. Evening meal & breakfast were good. Staff friendly & helpful.
- DARYL (10/5): - Hotel staff very helpful and willing to oblige. Restaurant food god but service slow
- Diana (8/5): Coaching Inn in the heart of the New Forest - Great location in the heart of the New Forest. We wanted to visit Exbury Gardens and Bucklers Hard, so very convenient for both of those. Nice to wake up to a view of ponies and cattle as well. Bed was comfy as well.
- Lesley (10/5): - Lovely location, hotel very friendly and spot on in all aspects
- Sean (10/5): - Our stay was really amazing, staff was lovely, very helpful and friendly. It was a great experience.
- colin (6/5): No hot water - The hotel has a great setting and suited our needs apart from we had no hot water in our room so for our stay neither of us could shower. I explained the predicament but it was not resolved. Their website does not allow you to write a complaint but I will send a letter to the managet
- Carrie Anne (10/5): Highly recommend - Fantastic stay, staff were friendly and the location is beautiful.
- Karen (10/5): - Beautiful location in the heart of the new forest
- chris (6/5): - Cleanliness of the whole of the property was disappointing. Stair carpet to the rooms was filthy, thick dust on stairs and window sills on the way to the room. Cobwebs in the room round the light, when we moved a chair there were cobwebs behind it. Thick dust on doors, floor, carpet not clean. I wiped all surfaces with antibacterial wipes. VERY disappointed that the restaurant was closed - was not informed of this before stay - only on ringing the day before to book an evening meal. This meant we had to go out to eat. Would not return due to cleanliness.
- Kerry (8/5): Lovely location - A lovely location and the room was great. Hall carpets a little worn but downstairs lovely. Unreliable WiFi though and restaurant booking system seems to depend entirely on the WiFi.... Food in the adjoining pub was enjoyable and service good. A great place if you want to be in the middle of nowhere surrounded by walks and ponies, which we did, and the train station made that possible with no car (although trains are infrequent so you have to plan)
- Peter (2/5): - Previously our favourite place in the New Forest but seems to be somewhat run down and poorly managed. We had reserved a table for dinner with our two kids (gluten free) for
- Kerry (10/5): Pleasant stay - Lovely hotel very comfortable and great facilities for a family. Staff very welcoming and helpful. Overall loved the stay at the hotel however the Restaurant let the stay down very expensive and not pleasant at all. Restaurant staff friendly and helpful but the bar staff seemed to need more training. Shame as this could be a lovely pub/ restaurant.
- Verified traveler (8/5): - We had a lovely 2 night stay , the staff were very friendly,and we felt very relaxed there.
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