Smart Apart Living - Wien Hauptbahnhof - self check-in

Location: Waldgasse 19, Vienna, at

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Soundproof rooms
• Non-smoking throughout
• Private check-in/check-out
• Allergy-free room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access

Rooms Available

• Deluxe Apartment with Balcony

  This apartment offers a balcony, a bathroom with a bath, as well as a fully equipped kitchen, and a combined living and sleeping room with hardwood floors. The unit also features a modern ceiling with integrated heating system.

  Max Occupancy: 4 (3 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key card access

• Deluxe Apartment with separate bedroom

  This fully furnished apartment features hardwood floors and comes with a spacious and bright open-plan kitchen, a bedroom with a box-spring bed, and a bathroom with bath and toilet. The unit also features a modern ceiling with heating system.

  Max Occupancy: 4 (3 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key card access

• Budget Double Room

  The double room offers a safe deposit box and a sofa, as well as a private bathroom boasting a hairdryer. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, kitchenware and an electric kettle. The air-conditioned double room features a flat-screen TV with satellite channels, a private entrance, soundproof walls, a seating area as well as garden views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Private entrance
  • Sofa
  • Electric kettle
  • Stovetop
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key card access

• Superior Apartment, 1 Bedroom

  2 Twin Beds and 1 Double Sofa Bed

  377 sq feet

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with satellite channels

  Food & Drink - Kitchenette with refrigerator, stovetop, oven, and cookware/dishware

  Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, and bed sheets

  Bathroom - Private bathroom, bathtub, a hair dryer, and towels

  Practical - Safe, wardrobe or closet, and dining table

  Comfort - Heating, fresh towels every 4 days, fresh bed sheets every 4 days

  Eco-friendly - LED light bulbs

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Dining table
  • Toilet paper
  • Hypo-allergenic bedding available
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Weekly housekeeping provided
  • Separate bedroom
  • Bedsheets provided
  • LED light bulbs

• Standard Apartment

  This apartment features a stovetop, oven and sofa. The unit also features a modern ceiling with integrated cooling and heating system. The size of apartment is 82 ft².

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key card access

Guest Reviews

• Ilaria (7/5): -
• FRANCISCO JOSE (8/5): Recomendable - Ubicación y el apartamento en general El check in es tedioso, no hay personal para ayudar, la habitación tenía Tv pero no tenía control remoto.
• Pablo (1/5): Cheap but not worth it - Good location. Air conditioning didn’t work and window was broken. Had to sleep with door open to let air in meaning it was unsafe and smoke from smokers filled my room. No one at virtual reception ever answered or got back to me. I called 14 times and messaged booking.com. No one was any help. After two (of 11 booked) nights, I had to leave and go elsewhere.
• Andreas (7/5): Würde wieder kommen - Es war ruhig und man konnte gut schlafen Die Kommunikation mit den Betreiber Bei Problemen sie waren nicht erreichbar erst durch die Hotline von booking konnte das Problem gelöst werden . Problemen sind halt da aber es gibt immer eine Lösung
• Dagmar (8/5): -
• Patricia (8/5): -
• Jose Luis (5/5): Un aprovado muy raspado - Lo cómodo que es el auto check-in y que está muy bien comunicado. Lo que menos me gustó fue la falta de limpieza,que de ventilación tuviese una miniventana y nada más,lo cual debe ser el infierno en verano (menos mal que los días que nos quedamos fuera hacía frio) y además o tenías encendidas todas las luces o ninguna,no se pueden encender individualmente..
• Roberto (2/5): Preis/Leistungs-technisch zu teuer und nur enttäuschend - Lage. Leider insgesamt eine große Enttäuschung. Das Apartment entspricht absolut nicht den Bildern. In echt wirkt das Zimmer deutlich kleiner und allgemein viel weniger hochwertig als online dargestellt. Ehrlich gesagt kommt es mir auch nicht annähernd wie die angegebenen 25 m² vor, wodurch kaum Komfort vorhanden ist. Besonders ärgerlich war die angebliche Klimaanlage: Es gibt zwar einen Regler an der Wand, aber von einer tatsächlichen Klimaanlage fehlt jede Spur. Quasi Schrödingers Klimaanlage, gleichzeitig vorhanden und nicht vorhanden. Und das Ganze in einem Dachboden-Apartment, das sich bei warmem Wetter extrem aufheizt. Ohne Klima wird das schnell sehr unangenehm. Auch der Wasserkocher war leider in keinem guten Zustand und wirkte nicht besonders sauber, weshalb man ihn eigentlich gar nicht benutzen wollte. Zusätzlich ist das Bett für zwei Personen viel zu klein. Für den Preis fühlt man sich hier leider von vorne bis hinten abgezogen. Das einzig wirklich Positive ist die Lage. Insgesamt total enttäuschend.“
• Alberto (9/5): -
• ece (9/5): - Very clean and affordable Might be reception
• Prof. Daniel (1/5): - Room was not ready twice
• Oyidiya (8/5): In all the apartment was good just that I had an unpleasant check in process. - The location. It’s cleanliness and very comfortable When I checked in online, I was told I was going to be sent a code that I would scan when it’s time for checkin. To keep checking my mail and spam. Up until past 3 pm I never received any mail. I sent them messages and no response. I ended up calling until I was told to use the confirmation code. I had to go back to the apartment as I had been hanging around the environment since I arrived very early. Getting to the apartment there was no clear instructions as to how to open the door, I just saw a note saying use your key card or bank card (which I was skeptical because why should I insert my bank card) I had to call them again to understand the process and ended up inserting my bank card before the door opened. In all, my check in process was frustrating due to no clear guidance, no response to messages and I checked in 2 hours late. No sms No reception as well. In stead of asking people to expect a code they would scan, just send them a detailed email on how the check in process works this would avoid all the confusion. Not everyone has the sight to be reading all papers pasted around the building trying to figure out what to do or where to even drop their keys during check out.
• frenk (7/5): - Room is quite big and functional. Plug in sing was stuck. Sing alltime overfulled. When arrived there was no covers in chids bed. Personal didnt knew we are family, room was prepared only for 2 persons. Floor was not cleaned.
• Emre (1/5): -
• Alp (9/5): -
• Anja (2/5): Wer günstig bucht, bekommt günstig! - Nichts
• David (9/5): - Clean and quiet location. Perfectly designed room for a short stay (kitchen, mugs, plates, enough storage space, ...) Can fully recommend this accommodation.
• MITRI (8/5): -
• Ivelina (6/5): -
• Massimiliano (5/5): - Struttura abbastanza nuova e pulita Assenza di lenzuola
• Nina (9/5): everything was as it should be - The property met my expectations: clean and bright small apartment, great bathroom, everything is in order and works, comfortable bed, quality bedding, blinds, pleasant temperature, quiet street, clean towels every third day, mini kitchen - everything was as it should be, including the very decent price of accommodation. The check-in machine comes with instructions in German, so first connect to the facility's free internet to translate and understand it (if you don't speak German). And bring a chip payment card.
• Lorenza (8/5): -
• Ani (9/5): -
• Dominik (8/5): -
• Marwin (8/5): -
• Tania (10/5): -
• Ida (9/5): -
• Denis (10/5): - Great location near by main train station and subway!Room was clean and in perfect condition, comfortably furnished. Check in is not working well tho, no one provided me security codes for the check in machine by email prior. Luckily lady over the support helped. Cheers for free room upgrade. :)))
• 364fce0ca97572dfac80377257ab3b5d (7/5): Bello ma senza supporto - La posizione è molto comoda a due passi dalla stazione centrale e a pochi metri dalla fermata metropolitana. Una volta comprese le istruzioni è possibile ricevere subito le chiavi tramite un distribuitore automatico. Non esiste personale, tranne quello di sevizio ovviamente. Viene fatto tutto in automatico sia la consegna delle chiavi che l accesso. Ad un certo punto ci serviva supporto perché si può entrare solo con un numero di prenotazione (che non ci era arrivato via mail) e abbiamo mandato un messaggio a cui non abbiamo ricevuto alcuna risposta. Se dovesse servire un supporto non si riceve risposta essendo tutto automatico.
• 7758dabc3bac72ddb45083f9b4df1216 (8/5): -
• 758606f3f1da732eba658cf0fe4e553f (9/5): -
• Sof (10/5): -
• Anne (1/5): Ameisenplage - Das Zimmer war voller Ameisen, es war eine richtige Plage. Wir wollten dort nicht übernachten. Wir haben versucht telefonisch und über Nachrichten Kontakt aufzunehmen um eine Lösung zu finden. Es hat uns nie jemand zurückgerufen oder Nachrichten beantwortet. Wir haben keinerlei Hilfe oder Reaktion bekommen.
• Michael (6/5): - An und für sich ein unscheinbares freundliches Zimmer Gebucht wurde ein Zimmer mit Balkon was dann kurzfristig umgebucht wurde ohne gefragt zu werden Check in Terminal war über eine Stunde nicht in der Lage die Zimmer Karten auszudrucken und als es soweit war musste man den Gesamtbetrag welcher bereits bezahlt wurde erneut überweisen wohlgemerkt Ende des Monats. Preis/Leistung hätte man zumindest das AlternativZimmer mit Balkon anbieten können wenn man schon den vollen Betrag dafür bezahlt hat. Buchungswiederholungsgefahr ausgeschlossen!!!
• Boumad (10/5): - Alles war perfekt 😍
• Milica (10/5): - Smestaj je korektan, cisto I udobno. Lokacija mi se svidja jer je blizu gradskog prevoza, imate sve u blizini sta je potrebno.
• Guest (4/5): -
• Erika (7/5): Klassz, de ahol nincs melegviz oda nem szeretnék menni - Egyszeru kényelmes Nem volt melegviz!!!!!!!
• Tarasich (9/5): -
• Collins (10/5): -
• Barbara (2/5): Az főépületen kívül lévő szobák nem jók ! - Az elhelyezkedése ahol a szállás van nem rossz! Többször voltam itt megszállva a fő épületben amivel megvoltam elégedve de az A1-17-ig számozott szobák kicsik igénytelenek,hidegek és koszosak!
• Langreiter (7/5): -
• Francesca (9/5): -
• MrFirefighter83 (10/5): -
• Dejan (6/5): - Smještaj je čist i uredan i nalazi se na zaista vrhunskoj lokaciji. Cijena je korektna u odnosu na ono što se dobija. Komunikacija sa domaćinom je bila skoro nepostojeća. Imao sam problem prilikom prijavljivanja jer se check-in vrši preko automata koji nije radio kako treba, pa sam uspio da se prijavim tek nakon poziva call centru i njihove pomoći. U apartmanu nije bilo grijanja, što je bio problem. Takođe, smještaj na fotografijama djeluje veći nego što je u stvarnosti.
• Raphael (1/5): -
• Karoline (6/5): -
• Guest (1/5): Staying environment was good but losing my money for no good course does not bless my trip to Vienna - Gemini Sebastian Mushy. My Stay was 5th to 11th October 2025 Room no. 13 On 24th Sept. 2025 my money Tshs. 1,399,642.66 was taken from my account, and assured of reservation. On 2nd I was informed that the reservation was canselled, I had to book again, another amount of Tshs. 1,224,073.43 was taken from my account but the former amount was not returned. So I lost my money about Tshs. 1,224,073.43 or Tshs. 1,399,642.66 depending on which amount among the two was the right rate. I am deeply sad and regret for dealing with that hotel.
• Alberto (8/5): -
• Alberto (10/5): -
• Guest (8/5): -
• Emily (8/5): Good room for one - Self check in was quick and easy and the location is an easy walk from the Haupbahnhof. Room is exactly as pictured, has everything you need. Quick and easy. Nice to have a fridge and kettle. The top part of the window didn't have blinds so it wasnt possible to make the room dark: a security light comes on when people walk past. So maybe bring an eye mask. The little bathroom is perfect for one but wouldn't be private for two people sharing, it is glass and not at all noise proof. An extra lock from the inside would make the room feel more secure.
• Guest (8/5): -
• Wolfgang Lang 1110 (8/5): - . .
• James (8/5): Great place to stay for solo travellers - comfortable bed, tv works great, facilities are mostly great, kettle and cups, sink etc. good shower, decent location near subway station. not overly much storage space, few coat hangers. table is very small. but these details are minor and do not matter much
• Sandeep Kumar (7/5): - Location The bathroom and the bed
• Angelika (3/5): So ein Hotel hatte ich in Wien noch nie!!! - Das Haus und die Lage war gut Zimmer bw. Bad/Dusche war nicht sauber. Bettwäsche hatte Flecken. Neonlichtröhren, ansonsten keine angenehme Beleuchtung.
• Cinque Birilli Union (7/5): -
• Yurii (10/5): -
• Gerasimos (8/5): - Άνετα διαμερίσματα κοντά σε γραμμή του μετρό με σχετικά καλή τιμή για 5 ημέρες. Εύκολο check-in (αν και για την δεύτερη κράτηση το σύστημα δεν την εντόπιζε με την πρώτη και έπρεπε να τρέξουμε την διαδικασία με το σύνδεσμο στο email για να ξεκολλήσει την τρίτη φορά). Το διαμέρισμα είχε ότι θα χρειαζόμασταν (οκ τα έπιπλα είναι πολυχρησιμοποιημένα αλλά για διαμονή λίγων ημερών και λίγες ώρες στο δωμάτιο ήταν οκ). - Στο ένα διαμέρισμα υπήρχε έντονη μυρωδιά απο τσιγάρο (έπρεπε να αφήσουμε τα παράθυρα για αρκετές ώρες ανοικτά). - Το καθάρισμα θα μπορούσε να είναι πιο σχολαστικό καθώς ο καναπές είχε κάποια στίγματα.
• Bernd (6/5): -
• Vincent (8/5): -
• Arsoo (7/5): -
• Guest (8/5): -
• Susanne (8/5): - Freundliches, helles Zimmer mit schöner Terasse! Sehr spartanisch eingerichtete Küchenzeile
• Katarzyna (10/5): Wygodny - Duży czysty nowoczesny apartament... dobrze wyposażony aneks kuchenny
• Piduch (9/5): - Good location, small but fully equipped. Maybe I just didn't figure it out how to cool it a bit down. And the light shining directly into the room was a bit annoying...
• Maria-Theresia (5/5): Zweckmäßig - Self Check in war unkompliziert. Zimmer für nur schlafen gut ausgestattet. Alles war sehr sauber. Wasserhahn locker, Betten durchgelegen, Klappe beim Bett klappte bei jeder Bewegung auf, Duschtasse verschimmelt. Kein Tisch. Aufenthaltsraum sehr laut durch Getränkekühlung.
• Thomaz (10/5): -
• Rainer (3/5): Zu viele für sich genommen eher kleine Probleme verhindern eine bessere Bewertung. - Interessante Umgebung nahe Amalienbad im 10. Wiener Gemeindebezirk, 12 Minuten mit der Straßenbahn vom Gellertplatz zum Hauptbahnhof. App. 1C: Sehr wenig Küchenausstattung: kein Messer zum Brot schneiden, kein Kochgefäss für die Mikrowelle. Weingläser in Bodenschublade so untergebracht, daß sie beim Schließen der Schublade gegen Federkraft von schweren Geschirrteilen zerschlagen werden (ein Glas war bei Ankunft schon kaputt). Wasserkocher extrem verkalkt, ein- bis zwei mal Aufkochen mit Essig im Wasser würde helfen. Großer Schimmelfleck am Boden unter dem Beistelltisch (evtl. durch Wasser aus der Beregnungsanlage verursacht). Keine Nachtbeleuchtung, man muß also nachts, wenn man mal kurz ein wenig Licht benötigt, die volle Beleuchtung einschalten und ist danach richtig wach. Bei der morgendlichen Beregnung der Büsche und Stauden im Hof regnet es kräftig in die zum Lüften geöffnete Tür. Es gibt keine andere Möglichkeit zum Lüften. Es war extrem warm geheizt (mehr als 25 °C), wie man die Heizung reguliert, konnte ich nicht herausfinden, der Thermostatregler neben der Tür ließ sich nicht verstellen. Die Platte des Beistelltisches war so stark nach unten geneigt, daß alle Gegenstände darauf ins Rutschen kamen. Der Tisch war also zum Essen nicht zu gebrauchen, ich mußte im Stehen an der Küchenzeile essen. Kein Besen zum Reinigen, kein Abfallbehälter in der Küche.
• Georgi (8/5): -
• Daniela (7/5): War ok 👍🏻 - Preis Leistung passt Diesmal war es nicht sehr sauber. Das war aber das erste Mal so. War schon öfter dort.
• Robyn (8/5): -
• Manfred (1/5): -
• Guest (5/5): Agréable mais décevant - La situation géographique Pour le nombre d’étoiles j’ai trouvé l’appartement sale et aucun dépliant mis a disposition dans le logement avec les lieux touristiques
• Pisoni (10/5): -
• Tim (6/5): The price is so good that I can overlook the confusion about receiving an entry passcode and also that we did not receiv - All minimally required amenities required were provided. Did not receive a pass code in advance as promised. We eventually figured out the booking number was to be used but not without some frustration and delay.
• Tea (8/5): -
• Guest (10/5): -
• Lorenzo (8/5): -
• Guest (8/5): -
• RENÁTA (10/5): -
• Jerffeson (1/5): Péssima experiência - Foi a opção mais rápida e se tornou a mais estressante o check in nao funcionava Tudo!!!’n
• Jerffeson (1/5): - Não é bom e tive diversos problemas no check in Nada . Localização péssima
• Konstantine (9/5): -
• Margit (8/5): -
• Irfan (1/5): - Nothing This was by far the worst accommodation I have ever stayed in, and I would not recommend it to anyone. • The room was cold because the heating/AC did not work. • The windows were so poorly insulated that you could hear everything from outside. • The water pressure in the shower was extremely low, making it almost impossible to take a proper shower. • The “double bed” was just two single beds pushed together, which kept sliding apart — very uncomfortable and made it hard to sleep.
• Anna (10/5): -
• A6947ZZanav (10/5): Pretty nice - I chose this hotel because it came as a package with the flight. The experience was pleasant overall, the room was clean and quite spacious. It would have been helpful to have more kitchen utensils, but apart from that, I don’t have any complaints. One potential issue is that you can only enter the building by scanning the physical card you used for payment. Only after that can you check in and get your room key. I was lucky to always have my card with me, but some guests had to wait outside until someone else went in or out of the hotel so they could enter
• Roberto (6/5): - Zimmer ohne fenster ! is no go !
• Axel (7/5): - Difficult check in
• Sebastian (5/5): -
• Bloom (9/5): - Alles war sehr ok Leider gab es keine Leselampe, sonst war alles perfekt
• Rachel (8/5): - Room had all we need, easy access to apartment. Clean room with towels. Just a couple of stops on the subway which made the access to the centre very easy. Neighbourhood may appear a bit intimidating but we didn’t have any issues. Would stay there again
• Joan (8/5): - Appartement lumineux et confortable, très bien situé Le frigo était tout givré et sale
• Thomas (6/5): -
• Zied (9/5): -
• Melmer (9/5): Wir waren nur eine Nacht, und es war sehr schön. Die Zentrale Lage der Unterkunft ist topp! - Super Lage zu den öffentlichen Verkehrsmittel.
• Abdullah (10/5): -
• Patricia (9/5): - Sehr sauberes Zimmer mit allem was man benötigt. Ruhig gelegen, wenig Straßenlärm, auch im Haus Recht ruhig. Check in - Reaktion des Displays langsam

Photos