Hanoi Veris Boutique Hotel & Spa

Location: 62 Ngo Huyen, Hang Trong, Hoan Kiem, Hanoi, 100000, Hanoi, VN

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Full-service spa
• Boat tours nearby
• Area shuttle (surcharge)
• No single-use plastic straws
• Comprehensive recycling policy
• Books
• No single-use plastic stirrers
• No single-use plastic water bottles
• No single-use plastic soda bottles
• Guest education on local ecosystems and culture
• Sustainability/community reinvestment (10% revenue or more)
• Free WiFi
• 24-hour front desk
• Luggage storage
• Concierge service
• Wheelchair accessible
• Elevator
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Multilingual staff
• Porter/bellhop
• Full-service spa
• Smoke-free property
• Tours/ticket assistance
• Area shuttle (surcharge)
• Airport transportation - pickup (surcharge)
• Train station pickup (surcharge)
• Boat tours nearby
• Train station drop-off (surcharge)
• Books
• Water dispenser
• Couples/private dining
• Motorcycle parking only
• Reception hall
• Composting
• Eco-friendly cleaning products provided
• Eco-friendly toiletries
• LED light bulbs
• Recycling
• Reusable coffee/tea filters
• Renewable energy source - solar
• Eco-friendly cleaning products used
• Grey water recycling system
• Secured bicycle storage
• Bicycle parking available
• Change of towels (on request)
• Change of bed sheets (on request)
• Vegetarian breakfast available
• Organic food
• Locally-owned & organized tours & activities
• Sustainability/community reinvestment (10% revenue or more)
• Guest education on local ecosystems and culture
• Double-glazing on all windows
• Locally-sourced food on site (80% or more)
• Energy-saving switches
• At least 80% of all lighting comes from LEDs
• All property's electricity comes from renewable sources
• Comprehensive food waste policy
• Vegan menu options available
• Vegetarian menu options available
• Comprehensive recycling policy
• No single-use plastic soda bottles
• No single-use plastic stirrers
• Biodegradable/compostable stirrers
• No single-use plastic straws
• No single-use plastic water bottles
• Reusable cups only
• Reusable tableware only
• Water-efficient showers only

Rooms Available

• Basic Room, 1 King Bed, Balcony, City View

  1 King Bed

  355-sq-foot individually decorated room, balcony with city views

  
  

  Layout - Bedroom

  Relax - In-room massage available

  Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)

  Entertainment - 40-inch Smart TV with premium channels

  Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and energy-saving switches

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Free newspaper
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • In-room massage available
  • Free WiFi
  • Pillowtop mattress
  • Pillow menu
  • Rainfall showerhead
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Smart TV
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Composting
  • Eco-friendly cleaning products
  • LED light bulbs
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Printer
  • Energy-saving switches

• Classic Double or Twin Room (with Window)

  1 Queen Bed OR 2 Twin Beds

  161 sq feet

  
  

  Relax - In-room massage available

  Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)

  Entertainment - 40-inch Smart TV with premium channels

  Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, free newspaper, and iron/ironing board

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and energy-saving switches

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Free newspaper
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • In-room massage available
  • Free WiFi
  • Pillowtop mattress
  • Pillow menu
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Smart TV
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Composting
  • Eco-friendly cleaning products
  • LED light bulbs
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Printer
  • Energy-saving switches

• Family Room, 2 Queen Beds, Non Smoking, City View

  2 Queen Beds

  323-sq-foot room with city views

  
  

  Relax - In-room massage available

  Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)

  Entertainment - 40-inch Smart TV with premium channels

  Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Laptop workspace, safe, and free newspaper

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and energy-saving switches

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Free newspaper
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • In-room massage available
  • Free WiFi
  • Pillowtop mattress
  • Pillow menu
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Smart TV
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Composting
  • Eco-friendly cleaning products
  • LED light bulbs
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Printer
  • Energy-saving switches

• Premium Double Room, 1 Queen Bed

  1 Queen Bed

  161-sq-foot room with city views

  
  

  Relax - In-room massage available

  Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)

  Entertainment - 40-inch Smart TV with premium channels

  Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, free newspaper, and iron/ironing board

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and energy-saving switches

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Free newspaper
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • In-room massage available
  • Free WiFi
  • Pillowtop mattress
  • Pillow menu
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Smart TV
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Composting
  • Eco-friendly cleaning products
  • LED light bulbs
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Printer
  • Energy-saving switches

• Panoramic Room, 1 King Bed, Terrace, City View

  1 King Bed

  420-sq-foot room with city views

  
  

  Relax - In-room massage available

  Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)

  Entertainment - 40-inch Smart TV with premium channels

  Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, free newspaper, and iron/ironing board

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and energy-saving switches

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

• Honeymoon Room, 1 King Bed, City View (Church View)

  1 King Bed

  323-sq-foot room with city views

  
  

  Relax - In-room massage available

  Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)

  Entertainment - 40-inch Smart TV with premium channels

  Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Laptop workspace, safe, and free newspaper

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and energy-saving switches

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

Guest Reviews

• Julia Nicole (10/5): -
• Mohammed (7/5): -
• Aaron (6/5): - Location, 24 hour reception No towels,
• Henrik (9/5): Men kort og godt super ophold - Tæt på det hele Lidt sparsom morgenmad
• Edem69 (10/5): -
• Matteo (7/5): -
• Micchael1 (4/5): - Καλή τοποθεσία Το δωμάτιο είναι παλιό χρήζει ανακαίνισης και δεν είναι όπως στις φωτογραφίες.
• Kavan (10/5): Exceptional -
• Alexander (7/5): Overall somewhere between okay and good. Staff is very friendly. Time for breakfast sould be longer. - Location itself is good, but to get to it, can be inconvenient (read below). Breakfast is not fantastic, but okay. And the staff is very nice and friendly. I stayed there twice, changed room once, so I need to say, that rooms are very different, you can get a great one with a terrace or one, that doesn't even have a window. Cannot remember exactly, until what time breakfast is offered, but I do remember, that it was not long enough (or maybe I just slept too long :) Hotel should be clear, where cab drivers should drop you off. Cabs/cars are not allowed to drive into the small lane, where the entrance for the hotel is. Without getting the closer drop-off location information most drivers drop you off on the farther lane end, so if you have heavy luggage, it's quite inconvenient to get to the hotel entrance, even if your luggage has wheels because of the uneven surface of the lane. And then there are stairs to get up to the hotel, so if nobody is at the reception (happened to me once), then you have to schlepp it up yourself.
• Arnaud (10/5): Exceptional -
• Scott (8/5): Very good -
• Jonathan (8/5): Enjoyed my stay, thankyou - Staff very friendly and helpful Would of liked shower gel /shampoo available
• Jenny (10/5): Perfect location and excellent service - Perfect location and excellent service! A quiet hidden in the crowded town area of Hanoi. The hotel interior is in boutique style and the room is really small but clean . Breakfast is also good . We stayed for only one night before leaving for Sapa and the manager tried to upgrade our room to a suite with balcony .The team also went extra mile to offer hospitality for our upcoming schedule by helping to keep our luggage after we checked out. Really appreciate the great service. Will recommend this to anyone who would love a home-coming experience in Hanoi :
• Emily (10/5): Great value and good location - Lovely staff
• Hardy (7/5): Good located simple hotel for short stay - Very friendly staff and helpful with booking a tour to Ninh Binh. Perfectly located close to attractions like walking street, cathedral,... The bathroom would need some improvement, the pictures of the rooms are showing a better room than the booked standard room.
• Ermina (8/5): Very good - Good location. The guy at the reception didn't even look at us, breakfast wes really poor. Also, in the shower, the water heater had some cables hanging really close to the running water which I think is dangerous.
• George (7/5): Good -
• Eleanor (6/5): Pleasant -
• Ar.akshat (7/5): Good -
• Hugo (7/5): Good - The air conditioning was not working properly maybe because of the lack of isolation. The room is antiquated and the views are strange
• Ivy (8/5): Good for one night stay - Great location and helpful staff The rooms were old and not the cleanest.
• Agata (8/5): Very good - The breakfast was very nice and tasty with many different options. The staff was very helpful, we got a really great recommendation of a local hot pot place. The room was clean. The room looked a bit bigger on the pictures.
• Kiyotaka (7/5): Not bad for the price - Friendly staff Tinny window
• Jenny (10/5): One of the best experiences in the Northen Vietnam by far - The Hotel Manager and her staff provided excellent service to us during our staff - friendly, helpful and responsive. The Hotel is centrally located and is within walking distance to the key attractions and heritage sites. Breakfast is good with a variety of local, Asian and Western choices. Jenny arrange all our trips in the North of Vietnam. She took herself a lot of time talking us through all the details which included a fully organized trip to Halong Bay, Mai chau , ninh binh and a railway journey to Lao Cai, accommodation in Sa Pa, private taxi back Hanoi and ongoing flights further South. Everything worked out fine and if there were any issues on the way Jenny was always available to help and to support us. This was very re-assuring and we are very grateful for this kind of support . We Highly recommend Veris Hotel to anyone who travels to Hanoi city for leisure or business.
• Jenny (10/5): Highly personalized , comprehensive and memorable trip of Vietnam - The hotel is very well located in the heart of all the main attractions, shops, bars and restaurants . The hotel oozes a cool vibe and it’s trendy and chick but just enough almost as if it was understated, which is even better and adds to its appeal. The rooms are spacious and the beds, pillows and linen of great quality. I travel quite a lot and I must say this was one of the best beds I have ever slept in. Breakfast is good with a good selection of choices ranging from continental to cooked breakfast. Now what truly made the difference : “The Staff” Everyone was absolutely great and made our stay memorable. My special mention will go to Jenny at the front desk who arranged for a wonderful surprise dinner for my wife’s belated birthday. making sure that all details were taken care of, including a surprise bday cake. she kept checking on us , making sure that everything was going according to plan during our stay, making suggestions and helping us with two night cruise in Ha Long Bay, backstreet tour of Hanoi and transfers and trekking in Sapa. They organised an excellent guide for us in Sapa along with a driver for the whole three days. It was essentially a private tour in a four wheel drive car. All the transfers worked seamlessly, including being shown to our train cabin. To everyone at Veris- a big thank you and hope to see you again on the future. Keep up the good work!
• Ido (1/5): Very not recommended - Nothing The conduct of the hotel and the receptionist. we have booked a room a head. We arrived after 7 hours drive to Hanoi at 00:30 (midnight). The receptionist took us out from the hotel and took us to a different hotel. He showed us a room. It wasn't the room we booked. It was a very dirty ,old and neglected room. there was muld on the walls, on the pillows !! and on the air conditioner. Their were stains on the sheets. the room was dirty. The sink had shaving hair in it. the shower was dirty with hair and plastic trash in it. the air conditioner was dripping massively and made the floor and the table full with water. And the worst thing is that there were fleas!! FLEAS!!! on the bed. we went back to the receptionist and told him that isn't the room we booked. On the pictures in booking there is a different room which looks new and clean . He raised his voice on us and told us that the room wich we reserved is full.... and this is an "upgrade". Moreover he told us that we can go and look for another hotel. (the time is 1:00 am). we came back to the room and thought what to do. it was very late and we just wanted to sleep and knew it will be hard to find another hotel so late. in this moment we saw the FLEAS. We took our stuff and walked away roaming the street of Hanoi in the middel of the night looking for a place to sleep. we added pictures to the review.
• Charles (9/5): Superb - Everyone was so kind and hospitable. We were even picked up personally at the airport ( in the evening)! Very reasonably priced and easy access location. A definite recommended place to stay! Enjoy.
• Francesco (7/5): Good - The price is quite low considering the average of the town and the position. The breakfast is quite good and the receptionists are very smart and nice We didn't have a good experience for the transfer from the airport organized by the hotel. The driver arrived late ,watched the mobile all the time while driving,and left not very near the hotel without even tell us where to go. Our room was not perfectly clean when we arrived.
• Jonathan (10/5): The stay was a cool expeience. - The breakfast was really good. The receptionist (Jenny) was really helpful. I liked everything and there was not one thing I did not like.
• Julia (8/5): Nice hotel, great location - We really enjoyed our stay and the location of the hotel is nice. The room was comfortable and the breakfast was delicious. You can choose between different options including eggs and pancakes as well as soup and they serve noodles or rice and fresh fruits. We also want to mention Jenny from the reception who was amazing. She booked a trip to Ha Long Bay for us and helped with every question we had. The temperatures during our stay in February were quite cold. The room we had did not have an air-con with heating function. When we asked, a heater was provided. That helped bit it was still pretty cold.
• Edward (10/5): The staff are helpful and friendly. Its location is in walking distance to everything one could desire and exalent value - Location, staff and value for money.
• Jeruhwell (8/5): Nice, comfy and calm - The family room with veranda is nice The stairs to the family room
• Rangi (8/5): Very good -
• Jasmin (10/5): Exceptional -
• Murphy (10/5): Exceptional - Clean modern hotel, spacious room and enclosed shower unit. Hotel is situated right in the heat of old town 10 mins walk from the lake direct centre really well located. Breakfast is fabulous, lots of choice and eggs, pancakes etc all made fresh to order. Jenny is really friendly, accommodating and helpful. Would definitely stay here again if we revisit in Hanoi Nothing, we were very happy
• Willem (8/5): Mrs. Jenny Nguyen is an excellent manager who truly makes a difference! - The location is ideal, with everything within walking reach, and the staff is outstanding.
• Renee (8/5): - This hotel is located right in the heart of Hanoi with easy walking to many attractions. We enjoyed the wonderful breakfast buffet. Jenny, the manager was wonderful in helping us arrange airport transport and tours.
• Shi (5/5): Passable - Located in a quiet alley away from busy streets. Greeted by Jenny who was friendly and helpful at the start but didn't check in or answer our query promptly as the day follows. Was strongly encouraged to check-in into another building (Gem Premier - owned under Veris Hotel) to avoid noise from staying at lvl 1 of Veris Hotel. After checking in, there's no toilet paper and the blinds are faulty, allowing small windows to be peaked through. The floor tiles were uneven as well. Also, we would have to make our way back to Veris Hotel for the complimentary hotel breakfast which could be inconvenient for old folks. Requested for breakfast to be packed as takeaway for the next morning as we would be checking out and making our way to the airport but the reception staff rejected our request. As a result we didn't have breakfast and lunch until our flight landed back in Singapore at 3pm+. During payment, was told extra 4% bank charges would be incurred while the other 2 hotels I booked at Hanoi only charges me a 3%.
• Alfie (8/5): Very good -
• Sarah (10/5): Exceptional - Nice hotel in a great location, the front desk staff was very friendly and attentive. I stayed for four nights and the location was in the heart of the old quarter, room was large and comfortable and the AC worked well. I didn't try the breakfast because my schedule was full, but it was offered. I went out early in the morning to late at night as a solo female and didn't have any safety concerns in the area.
• Minh (8/5): Excellent choice for the money value. - It is located in a central location. Easy walking distance to Hoàn Kiem Lake. Staff (Jenny) is super friendly and helpful . Breakfast is excellent with various types of food. It is quite although the street is busy. Some of room to improve. It is located on a narrow street, thus no car can go through.
• Ronald (10/5): Exceptional - Thank so much Jenny . We really appreciate all the good things , especially for all the help. Surely I will recommend your hotel to all my friends local and abroad. See you all again next time, and I promise when I get back it's going to be a long one.
• Katarzyna (6/5): Pleasant - good breakfast quite dirty room, mold in the bathroom, leaking AC
• Yin (8/5): Many attractions are near the hotels, it's very convenient. - The breakfast was good, we could order different types of eggs cooking, pancake and some others on manual. Fresh fruit, salad, tea and offee. So far i have got any i didn't like.
• KOK LEONG (6/5): - helpful staffs. Air condition at lobby was off all the time. When we came back, outside so hot and hotel lobby was hot too. We ask staff can turn on the air condition, male staff who on duty told us we can turn on stand fan at the lobby. We don't understand most hotels lobby are on AC and so far only this hotel NEVER on the AC all time.
• Amit (10/5): Exceptional - A very nice room, clean and beautiful. Central location, really good price!!!
• Niamh (3/5): We were disappointed with this place - The location was good and the bed was good. Unfortunately this hotel didn't live up to the standards as expressed in other people's reviews or the 8 star that is advertised as. Upon check-in our receptionist did not inform us where the restaurant is, or about the emursion button in your room that you need to switch on in order to get hot water or enquire about our stay and offer any tips for our time here. In the room, there was black mould on the window frame in the bathroom, the whole bathroom floor got very wet during a shower and with a lack of towels made it extremely dangerous that one could possibly slip while walking barefoot in there.
• Nancy (6/5): - Complimentary breakfast was excellent, some of our room bed sheets were dirty. First day arriving ac in room was not working, quite hot but got better as we stayed few days. Good location to a lot of other service shops on Ngõ Huyện street.
• Verified traveler (6/5): decent place ner the church - its really near and walkig distance from the church. its located in a small alley and car unable to enter but its walkable. near by food places and cafes. front desk service sometimes friendly and sometimes unfriendly. depends on her mood. smile is not a thing in this hotel. they dont like to smile and always put up to a moodly face. breakfast is boring and kitchen helper is always moodly. bed is ok nice to sleep. toilet is clean. house keeping do a good job.
• Ethan (5/5): Passable - Great location Air conditioning unit was very old and no very powerful the room often got very stuffy the bathroom got unbearably hot. Staff were difficult. One day we had someone asking to check our hot water at 07:30 even though we were still asleep. The clear also tryed to come into our room without knocking at 08:20. Lucky I heard them very loudly talking outside our thin walled room so was able to stop them coming in. unfortunately they early morning talking continued tonight our stay. My last memory of the hotel will be how when we checked out the receptionist simple said “your check out” without looking me in the eye and said with cold tone. I wouldn’t stay again.
• Lorraine (9/5): Jenny and staff go above and beyond to be of assistance. Organised tours and all transport easily and efficiently. Secon - situated very close to lake and Old Town
• Ayan123 (9/5): Nice location - Jenny was pretty helpful. In case you need anything, Jenny is ready to help you. Very good service and the location is good. Room was pretty small and it's situated in alley. So, you need to go to the main road to book a cab and everything
• Sheila (7/5): The location was close to most things, breakfast was good. Room was spacious and clean - Location and lots of eateries around Narrow alley
• Velislava (8/5): Very good stay in the heart of Hanoi - The staff was very helpful. We booked through booking for 2 nights and after that directly for another 2 nights when we were finishing our trip. The location was very good, in the heart of the old quarter but on small side street. We could walk everywhere. Breakfast was nice and long. We could store our luggage there for extended period of time. The staff also booked for us taxi to Hanoi airport and exchanged money. The rooms we've got for the second 2 nights were big and light. Bathrooms decent and clean. The room we booked through booking was a bit small and almost no light in it. Just one small window facing the next building. Mind you this was the cheapest option for a room. For the other nights we booked a little bit more expensive one and it was much nicer. As the hotel is on a small street, cars can not go on it, so taxis and buses were coming on a nearby street, where you have to walk maybe 100-200 meters. It didn't bother us even with a luggage.
• Wendy (10/5): we stayed for 6 nights. an excellent location with good breakfast and very friendly and helpful staff - the location was excellent. the breakfast excellent. but most of all the staff are super friendly and helpful nothing
• Cathleen (10/5): Loved our stay at Hanoi Veris Boutique Hotel! - Lots of good pho restaurants and superb coffee shops around the general area. There are also various shops, grocery stores and pharmacies nearby. The beautiful Hoàn Kiếm Lake and the magnificent St. Joseph’s Cathedral are also within walking distance from the hotel. Jenny at the front desk was friendly, helpful and accommodating, always ready with directions and recommendations. She assists in arranging tours and helps out in the kitchen too! Daily breakfast was delicious, the menu changed every day but there was always local fruits and various Vietnamese dishes that you can have cooked to order. Our room was clean, spacious and recently revovated, while the bed was super comfy. We had such a relaxing stay here so the next time we go to Hanoi, we’d definitely stay at Veris again! The hotel was overbooked on the first night of our stay so they gave us a room at a partner hotel a few doors away — which slightly upset us as we chose to stay specifically at Veris based on what we saw on the listing on Booking.com. Didn’t like that room and the bathroom (which were very different from Veris’) so we were happy when we were finally given a room at Veris Hotel on our second night.
• Tafhim (10/5): Exceptional -
• Dylan (10/5): was a very enjoyable stay, would definitely go back - very friendly staff and nice clean room nothing
• Richard (9/5): Superb - Good location hotel in the old quarter we were lucky enough to have a room with a balcony which was great. Staff were friendly. Helpful and efficient particularly Jenny who was always humourous and organised a trip to Sapa for us which went very well. Breakfast could have been better
• Nicole (9/5): Reallt great stay for value for money - Really great location for exploring the city on foot Very friendly staff who were able to help with our questions Can order fresh eggs for breakfast each morning, as well as Pho and other things to choose from Aircon works well. As does the Netflix on the telly. The beeping from the traffic is pretty much 24 hours a day in Hanoi and can be heard in the rooms - recommend ear plugs! I actually think it’d be louder at other hotels as Veris is down a little alley which possibly even shields the noise Room a little run down in places - just needs some light maintenance
• Marta (10/5): Unfortunately we didn't get to say goodbye but staff and hotel are the best :) - Everything :) big breakfast, big room, big bathroom, clean, centre of Hanoi, great staff Nothing
• Nik (10/5): Exceptional -
• Dkred (8/5): Very good - Excellent central location, friendly helpful staff. Toilet floor all wet after shower as the divider between bath and toilet was broken.
• Dkred (7/5): Good - The excellent location, you can walk to any where within old quarters We were allocated rooms located in another building 3 units from the main hotel Bathroom there can get flooded as the building is quite old
• Sue (9/5): just a lovely few days in Hanoi - breakfast was fabulous, lots of choice. comfortable beds. great shower and wonderful location. also help booking onward journey nothing
• Noel (8/5): Very good -
• Globy (7/5): Good - Breakfast Extremely noisy! Dogs in the street whole night long, from 6 AM the annoying and unnecessary elevator jingle and neighbours noise... Result= no sleep!
• ..claudia.. (8/5): Very good - Nice staff, great location, clean room, well equipped. Excellent breakfast options. Personally, breakfast was served until 9 am ..i thought it was a bit too early. When our room was cleaned, the towels provided were badly ripped.
• David (7/5): Good - Breakfast excellent
• Michelle (10/5): lovely stay and great for just landing in Vietnam - friendly helpful staff, Jenny on reception was very helpful. breakfast was very nice with eggs made up your liking (poached, fried, scrambled or omelette) plus bread, toast and fruit and plenty of coffee. room was ideal, tea/coffee, tv, AC with shower and toiletries provided. The hotel is well situated for the lake, bar/pub street, train street etc.
• Daniel (10/5): Easy, relaxing and with great service - Jenny at reception was very helpful. The property has a good location, was clean and staff were friendly and easy to deal with. The wifi was a bit of a challenge in my first room, but I moved room to fix this.
• Sophie (9/5): Good location and value for money with very helpful staff - Staff were very helpful (Jenny in particular) - helped book our Halong Bay tour, suggested a good massage place, areas to buy certain clothes and changed our room to a higher floor to try and help reduce the noise we could hear. Breakfast was good with a buffet and also noodle / egg options to order also. Location is good, quite central to a lot of things we wanted to see in Old Town. We could leave our big bags when we went to Halong Bay. It was quite noisy from the traffic (but I am sure you can't avoid that in most places).
• Sharma (10/5): Exceptional - Manager promptness, courtesy, information and location of hotel Nothing
• Sharma (10/5): Exceptional - Location, promptness , courtesy of Geni, Nothing
• Maryam (10/5): Exceptional -
• Pushpa (10/5): Best Budget hotel - Personal experience with Mrs. Nguyen, she is a amazing person ❤ her. She loves to help out and specially old people like us. This hotel, location and most importantly we love Mrs. Nguyen
• David (10/5): Exceptional - Owners fabulous location excellent,breakfast first class All ok
• Ines (5/5): There's probably a better option - Lovely staff Hot water Good Wifi Breakfast was okay with plenty of options to choose from; however, the fruit should have been covered somehow as there were flies on them at times Great location Safe in the room Shower gel and shampoo Room was absolutely freezing which made our stay very uncomfortable Towels had orange stains all over There were these small flying insects in the bathroom Room was clean but the bathroom needs a good deep cleaning
• Mariana (10/5): Very good - The room was very comfortable. Staff was friendly. Breakfast was good with some different options. I recommend.
• Rodrigo (3/5): Forgettable experience - Staff was extremely helpful and polite, specially Jenny. Location is great, in the heart of old quarter. At walking distance of most of the locations. Shower has to be prepared by guest 25-30 min in advance and hot water only lasted for 5 minutes. We took two cold showers in winter. Wi-Fi quality was not good in our room, we couldn’t open some webpages. Tour agency from the hotel is not recommendable, we paid a 5-star tour to Ha Long Bay and we got the a small boat docked next to our room ruining all the view.
• Rafiqul (7/5): Good -
• Paul (10/5): Excellent. - Everything was exceptional. Staff, Rooms, Food. They even booked our Halong Bay trip & our overnight bus to Danang. Nothing.
• Vivienne (10/5): a little gem of a hotel in a little street in the old town - Excellent location, clean and comfortable, superb breakfast. Jenny and her team are welcoming and helpful nothing
• Gijsnepal (9/5): Superb - The big room on top floor with view from balcony on the (ugly) cathedral and the city, the superb bed, best we had in vietnam! Firm but certainly NOT (brick)hard like other places. We arrived really early so we had a preview of the breakfast buffet that looked very good and plentyfull as well. Next day we left even more early, too bad there was no chance to taste it. Shower is in a cabin so the toilet doesn't get wet.. Just one thing: hot water in the shower runs out pretty quick, especially when using the rainshower
• Emma (9/5): loved it, would definately return! - Great location, staff, room, breakfast!
• Gui (9/5): Superb -
• Pe (9/5): Highly Recommended Stay in Old Quarter of Hanoi. - Service at reception. Jenny was exceptionally efficient. She handle everything from greeting guest on arrival, portering, tour organising, and preparing breakfast in the kitchen. Location to street food and attractions are within walking distance. None
• Keith (8/5): Hanoi Me! - The location is off street in a by-lane and not easy to find. Once you find it, it's fabulous, near to lots of eateries and a 10 min walk to the lake. Kevin, the manager is always smiling and very helpful. He is there at 6am serving buffet breakfast and then at the desk until 10pm at night. Food is good with eggs made to your choice as well as pho served on top of the buffet spread. Hot water geyser tank is cumbersome and runs out of hot water mid shower. Jenny, the other manager is super moody,grumpy and cab be borderline rude at times. Don't even bother asking for $ exchange here. Try Kim travels for a good rate.
• Nyun (8/5): great location and good value for money - breakfast is good, service is great nil
• Nicola (8/5): Very good - Friendly staff, very good breakfast, convenient location, comfortable bed Ants in the room, one of the shower heads not working properly
• Kein (10/5): Exceptional -
• Lyly (9/5): Superb - The location of the hotel and the good organization of Jenny. She is very courteous and was able to help us a lot during our visit in Hanoi. She knew places where you could do something nice, you had felt in good hands. The team was also very friendly and helpful. The bed was a little bit too hard.
• Leanne (10/5): Excellent place from which to explore Hanoi’s Old Quarter - Our host Jenny was extremely helpful with directions and information about Hanoi and so happy …. always laughing with us. She made our stay so much fun. The included breakfast was very healthy and plentiful. Our room was comfortable and the location was perfect. Overall I would recommend Veris Hotel to fellow travellers. Leaving. 😌
• Khoa (9/5): Superb -
• Kathryn (8/5): Very good -
• Faye (4/5): - Sadly this wasn’t a great place to stay. For the price our room was very basic (even though we were told we had been upgraded), the bath towels had holes in them and the service wasn’t great.
• Mariondoherty (9/5): Great location, great staff - Great hotel. The staff were all so lovely and helpful and always up for a chat. Our room was an adequate size and was clean. We enjoyed the breakfast buffet, hot food cooked to order and a generous amount of fruit and drinks. The location was great, very close to the lake and surrounded by restaurants, but in a quiet street. Would stay again The bathroom and some aspects of the room were a little dated, but it was very clean and perfectly adequate for Hanoi.
• Saj (8/5): Very good -
• Zoi (10/5): excellent - Jenny is the best part of the hotel, she is always available to help us. The location is perfect too, and the rooms very cozy and comfortable. value for money
• Anonymous (9/5): Superb -

Photos