Hilton Garden Inn Louisville Downtown
Location: 350 West Chestnut Street , Louisville, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Rooftop Views and Convenient Location
Discover the Hilton Garden Inn Louisville Downtown, offering stunning rooftop views of the city and just steps away from the renowned Louisville Palace.
Modern Amenities and Comfortable Accommodations
Experience modern comforts in our rooms equipped with a flat-screen TV, coffee machine, and mini-refrigerator. Select suites and rooms even feature a cozy sofa bed for added relaxation.
Dining and Event Spaces
Indulge in a unique downtown experience at our rooftop bar and grill, where you can savor delicious food and cocktails with a backdrop of the city skyline. Additionally, we offer spacious meeting facilities, event space, and a fitness center to cater to all your needs.
Book your stay at Hilton Garden Inn Louisville Downtown for a memorable and convenient experience in the heart of the city.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Free beach shuttle
- Nightclub
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Wheelchair accessible
- Allergy-free room
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Thermometers for guests provided by property
- Key card access
- ATM/banking
- Nightclub
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Free beach shuttle
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Secured parking
- Garage
- Electric bicycle charging station
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
King Suite - Hearing Accessible
This hearing accessible suite includes a separate living room with a sofa bed and a flat-screen TV.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Sofa bed
- Cots
- Smoke alarm
- Privacy curtain
-
Premium King Room
This triple room features air conditioning, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Cots
- Smoke alarm
- Privacy curtain
-
Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)
1 Queen Bed
Internet - Free WiFi and wired internet access
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Iron/ironing board, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Lowered peephole/view port in door
- Shower grab bar
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 2 Double Beds, Accessible, Bathtub
2 Double Beds
Internet - Free WiFi and wired internet access
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, bathrobes, and free toiletries
Practical - Iron/ironing board, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Lowered peephole/view port in door
- Bathtub grab bar
- Accessible bathtub
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed, Accessible, Bathtub
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, bathrobes, and free toiletries
Practical - Iron/ironing board, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Bathtub grab bar
- Accessible bathtub
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, Accessible
2 Double Beds
Internet - Free WiFi and wired internet access
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries
Practical - Iron/ironing board, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Braille signage
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Change of bed sheets (on request)
- Energy-saving switches
-
Premium Queen Room with Two Queen Beds
This quadruple room has air conditioning, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Cots
- Smoke alarm
- Privacy curtain
-
King Room
This room includes a flat-screen cable TV, coffee machine, desk and mini-refrigerator.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Sofa bed
- Cots
- Smoke alarm
- Privacy curtain
-
Queen Room with Two Queen Beds
This room includes a flat-screen cable TV, coffee machine, desk and mini-refrigerator.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Cots
- Smoke alarm
- Privacy curtain
-
King Room - Hearing Accessible
This hearing accessible room includes a flat-screen cable TV, coffee machine, desk and mini-refrigerator.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Sofa bed
- Cots
- Smoke alarm
- Privacy curtain
-
King Room with Sofa Bed
This room includes a sofa bed, flat-screen cable TV, coffee machine, desk and mini-refrigerator.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Sofa bed
- Cots
- Smoke alarm
- Privacy curtain
-
One-Bedroom King Suite
This room includes a separate living area with a flat-screen cable TV and sofa bed. A coffee machine, desk and mini-refrigerator are also included.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Sofa bed
- Cots
- Smoke alarm
- Privacy curtain
-
Queen Room with Two Queen Beds - Hearing Access
This hearing accessible room includes a flat-screen cable TV, coffee machine, desk and mini-refrigerator.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Cots
- Smoke alarm
- Privacy curtain
-
One-Bedroom King Suite with Roll-in Shower - Mobility Accessible
This mobility accessible room includes a separate living area with a flat-screen cable TV and sofa bed. A coffee machine, desk and mini-refrigerator are also included.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Cots
- Smoke alarm
- Privacy curtain
Guest Reviews
- Daniel (5/5): -
- Gary (10/5): -
- Savanna (6/5): Decent but over priced - LOCATION! It's about 350 feet from the Palace theater! The room was clean , stocked and the ac unit is amazing ❄️. The gym is pretty nice and the night was pretty peaceful and no disruption at all. The roof top bar is amazing. The view is spectacular! The coffee machine in our room did not work at all. I tried plugging it in a different outlet, filled it with water and pressed the power button at different times. It wouldn't even come on. The shower leaks from the water valve. Water literally comes out of the wall which is concerning and I told them at the front desk. My third complaint is that , for what it is, this hotel is very expensive. Our room was a double bed and $236 for one night. This hotel has no pool, and the PARKING IS A NIGHTMARE . Yes they have valet available. It's also 45$ for it. And the parking garage costs$ 22 to stay overnight. There is also a 50$ fee you have to pay upon check in even if your room is paid in full- this is supposed to be refundable but we will see. This should be disclosed more readily before booking.
- Angela (10/5): Fantastic - Staff was wonderful and my room was nice and clean I liked everything
- Denita (8/5): Everything but the breakfast experience was great. - Everyone was great. Everyone was helpful. The rooms were clean. It was fresh. My experience at breakfast the following morning was less than optimal. We arrived and were rushed because apparently they were trying to shut down within the half hour. It was very clear. They did not want us to be there and we’re annoyed at the fact that we were there. Everyone was short and as I said, we were very rushed, not given any time to make any decisions on anything other than go go go. It also wasn’t clear the separation between continental versus paid breakfast which other patrons were very confused about and ended up paying money they didn’t want to pay, and didn’t really seem to have at $25 each . But there was no postings at least that I saw to differentiate the two.
- Charlotte (10/5): - Everything was great
- Jalynn (10/5): -
- Davis (5/5): It was too basic for the price of the room. - The parking was too expensive and the room was basic. The breakfast on the 8th floor was presumed free of charge and too expensive. The search criteria filter requested free parking and complimentary breakfast. The breakfast bar wasn't clear. $20 not quality foods/ breakfast.
- zaid (10/5): -
- Kimberly (10/5): Excellent hotel - Kevin that checked us in.. excellent service and knowledgeable please make sure to let him know Kim Scott Nothing everything was great
- Pam (10/5): -
- Carla (1/5): -
- Cyndi (9/5): -
- Meredith (8/5): -
- William (3/5): -
- Hunter (10/5): - Everyone was so nice and helpful. Clean hotel. And close to all the places We went. We will be back. Nothing!
- Zoe (9/5): - Really friendly and helpful person checked me in and gave me a lovely room. Big clean room. Great location. Person who checked me out was borderline rude. Shame.car park is 22 dollars a day.
- Jones (10/5): -
- Guest (10/5): -
- 小凯凯21 (8/5): - Nice location
- John (5/5): It could have been better - The room was fine The food on the 8th floor was well below expectations. I was looking for a nice dining experience but this wasn't. The menu was boring. It tried to mask mediocre food with fancy names. It was truly awful. Breakfast was ok but way over priced.
- Pat (6/5): No one cared that we had to wait. No one was compensated for having to wait. - It was close to the venue we were going to for the concert We waited until 4pm to get there because that was check in time. When we got there there were several people waiting for a clean room. We were put on the list which was already long. We waited over a hour. My husband has back issues and breathing problems I had to ask a couple of times to get a room so he could rest before going to the concert. This was the main reason I got the room in the first place.
- John (5/5): Food room were fine. Waiting 2 hours to get to the room is unacceptable - Close to the Palace Took us 2 hours to get to the room. Not enough staff
- Kandi (6/5): - Location, nice size room. Internet, tv. Slow drains in bathrooms. Toilet struggled to flush. Exhaust fan didn’t work.
- Jennifer (5/5): -
- Gabriel (8/5): Good location and good food - The room was very spacious and clean. The hotel is well located to reach stuff downtown. The rooftop restaurant had good service and food. Lack of free breakfast with the room is a bit disappointing. Paid parking was a bit surprised. I was hoping the hotel would cover our fee for our stay.
- Crystina (7/5): If I could’ve had a better sleep experience, this would’ve been a 10 out 10 - The breakfast was delicious and the setting was beautiful. Even though it was self serve, the staff during the breakfast service was amazing. They were so kind and so helpful. Definitely the best breakfast service I’ve ever had in a hotel. The beds were not comfortable, and the noise of the air-conditioning was loud and random.
- Alex (7/5): Nice good value, needs more maintaince $& - Great location Only one working elevator causes huge delays and with no stairs to and from the lobby make for waits of 15 minutes
- Cora (7/5): - Rooftop restaurant was nice Valet was never there to bring the car
- MR.RAIDER NATION (10/5): -
- Elmore (10/5): -
- Sabina (8/5): bardzo przyjemny służbowy pobyt -
- Beth (8/5): - The option to use our streaming. The employees were friendly. There was hair in the bathtub that wasn't ours. It was not cleaned very well.
- Chris (8/5): -
- Hubbard (10/5): - Always a great stay each time!!! N/A
- Angela (10/5): - Paid parking
- Moncada (10/5): -
- Tracy (8/5): Good -
- Jon (10/5): -
- Sue (9/5): the hotel and staff was very nice - very nice having to pay $22 to park no complementary breakfast even the cheap hotels have that
- Roderick (9/5): I was pleased. - Location was extremely convenient to my doctor's appointment. I was able to walk around for exercise. The front desk staff when I checked in, Kevin was very helpful and gracious. Did not see any fitness facilities. I did not inqure, but a pool is always nice.
- Lisa (8/5): -
- Sherri (10/5): - The property was beautiful, the staff was lovely, our room was quite comfortable and the rooftop bar was great!
- Jaime (10/5): -
- Karlwin (8/5): -
- Gail (10/5): It was clean and comfortable - All was good Nothing
- Andrea (10/5): -
- leslielilly69 (10/5): Best Hotel In Downtown Louisville Kentucky - The hotel was amazing! From the nice guy at valet to the front desk with Kevin and his coworkers! The Christmas decorations were so festive and even though you’re not at home they made the experience warm and welcoming! The room was nice and spacious! Comfy bedding. The bathroom was very clean kind of small but manageable! We will come back again on our next road trip!!
- kiola (10/5): -
- Deborah (10/5): Highly recommend - Great location , clean, pleasant staff Walking from parking garage to property. Valet parking recommended.
- KrystalJOneNine (10/5): Kevin is wonderful!!! - Kevin was really nice and patient with us. We came down from Cincinnati for a NYE party and he was very kind. He knew the answers to our questions and just very pleasant to talk to!
- Hubbard (10/5): I will be returning!!! - Everything was so pleasant. This is one of my most memorable hotel experiences ever! Well sleep is verry important when staying so the pillows were so soft that though there were 4 on the bed, I still wasnt able to get into a comfortable sleep as soon as I wanted to. The only other thing was that, on my floor one of the other patrons were weed smokers and the aroma heavily overtook the hallway. Not the the fault of Hilton at all of course.
- Anthony (8/5): -
- Walter (9/5): -
- Michelle (8/5): -
- Angel (8/5): - Establishment was clean stare was friendly and really nice You have to pay for parking
- I1619RDmiguels (10/5): Amazing - Kevin at the front desk was very helpful the night we came in on December 12th. It was a busy hectic night for the with the snow that came in but he made sure we were taken care of and got us all set up!
- Y4902EBstephaniec (8/5): Stay downtown Louisville - The location was great, and the customer service was amazing. When we first arrived, Kevin helped us because we had another party arriving a day later and he was extremely helpful. Wonderful experience. The only issue we had was the parking garage elevator was out of service for over 12 hours.
- fayesa2015 (2/5): Absolutely Not Recommended - I’ve never had such a terrible experience with customer service at a hotel. I stayed at Hilton Garden Inn Louisville Downtown in early December 2025, and I’ve been trying to get a receipt for my stay. I had to call three times because the front desk kept hanging up on me—twice—while I was still talking. To make things worse, they charged me twice because they “forgot” to check me in on the first night. Now I’m just trying to get my receipts, and the lady at the reception unhelpful, and kept ending the call in my face. This is completely unacceptable for a Hilton hotel. Not recommended at all. I will never stay here again.
- Hatfield (8/5): - The staff was great!!!!! Great location. Beds are terrible showers could be bigger and the water a little hotter
- Misty (10/5): -
- Sharie (3/5): Basic room, $22 a day to park, WiFi not free, nothing special - It was next door to the venue I was going to. Bed was comfy Ac made loud, obnoxious noise the whole time it was on, after checking in I discovered it is $22 a DAY for parking and WiFi was not free. As soon as you walk out of the hotel you are dealing with what I assume are homeless and some were not mentally stable. It was a very basic room with a view of a parking garage. Expected better for the price and the name. Will not return, this place had nothing extra compared to staying at a Quality inn or Hampton and if I had stayed at one of those I would have free parking and WiFi. I mean even Motel 6 has free WiFi, find it a downgrade to not offer something that basic.
- vince (8/5): Hade a great stay. -
- Joseph (8/5): -
- Jessica (8/5): -
- Michael (10/5): -
- BRADLEY (9/5): -
- donsA8911JO (10/5): Absolutely Phenomenal - The four of us arrived at 4 pm on Saturday the 15 th. to check in. The front desk agent, Kevin was an absolutely phenomenal. It was very busy and he was doing a flawless job at checking in the large number of guests in the lobby as well as answering the numerous phone calls. He remained calm and courteous. He was in full control of handling the multiple tasks at hand. This was the kind of welcome and service that sticks with you. Thank you very much Kevin. We will return.
- jonhD6667PN (10/5): Great time - Kevin greeted us at the Hilton Garden Inn with a warm and friendly manner. We were in town to see Gladis Knight and Kevin made us feel at home.
- Jessica (10/5): -
- Spry (10/5): We had a nice stay - Location was perfect for a show at the Palace Theater. We were able to walk everywhere we wanted to go which was nice. It was clean and the staff was nice. Easy check in. The shower water did not get hot, just warm.
- Brian (9/5): Everything was good - Clean. Close. Good restaurant and bar Shower door seal leaked in 611
- josephmclain (6/5): Check-In at Light Speed, Bathroom the Size of Kentucky - After a long travel day, I wanted one thing: to get to my room without a 15-minute monologue about gym hours or lifeguard disclaimers. Mission accomplished. Check-in was marvelously fast—no packet to initial, no scavenger hunt of signatures, just keys, a smile, and “you’re all set.” The front desk team and manager were polite, funny, and exactly the kind of people who make you feel like you made the right choice. I appreciated that. The Hotel (Expectations Met, Comfort Delivered): This is Hilton Garden Inn doing what Hilton Garden Inn does: reliable, dependable, and refreshingly un-frilly. The room is basic and has what you need—no more, no less. Which, frankly, is all you need. Square Footage Shenanigans: The entry area is enormous. If we’d brought a horse, it could’ve had its own guest area. The bathroom? Cavernous. I briefly considered hosting a roller derby—limited seating capacity of one, of course. I opened the door, looked around the corner, and couldn’t even see the vanity at first. Huge. Connectivity & Little Touches: Wi-Fi was steady (praise be). And the mint on the nightstand? A tiny crowning touch that made me feel like royalty—even if the throne, sadly, did not include live roller derby coverage. Bottom Line: Downtown location, lightning-fast check-in, kind and humorous staff, reliable room, and hilariously generous square footage in all the right places. If you want a fuss-free, sleep-well stay where everything just works, this Hilton Garden Inn is an easy yes.
- Teresa (10/5): I was there for a work conference, the environment was peaceful and the staff were excellent! - Everything! Nothing!
- Susan (10/5): - Great staff. Expensive parking!
- David (8/5): Which side of the building matters a lot - Great location There is a night club next door. If you are on that side of the building (room 706 was) then you'll have thumping bassbeat music until 11 pm every night. I got moved to 518, streetside, and it was super quiet
- 60missyd (10/5): Last minus stay was great! - The staff was amazing!! Night shift and checkout was friendly and accommodating. Marnita at the restaurant was EXCELLENT!
- X966IHbarryh (10/5): Amazing! - Was in town for a family wedding and it was amazing! Kevin at the front desk was more than accommodating and helpful. The rooms were clean and spacious. Plenty of close by eateries as well. I highly recommend this hotel!
- emilyhG1148KQ (10/5): Excellent - Kevin is the best! Very accommodating and gracious. Customer service oriented. Clean rooms, great location. Water pressure could be improved.
- Schmidt (10/5): -
- Troy (10/5): - Front deal workers was fantastic Bed was a little to stiff
- Emmalyn (10/5): -
- Amanda (9/5): -
- Jessica (10/5): -
- Michelle (10/5): peaceful and relaxing - everything nothing
- Karena (8/5): We were happy with the location of the hotel, the cleanliness and the staff was super friendly and helpful! - Very friendly staff. The bar was extremely nice and the staff there was super friendly! The room was clean and vet accommodating. The elevators did work half the time and the front desk had to run back and forth to help with the elevator as well as helping guests at the front desk.
- Tracy (7/5): -
- Jennifer (10/5): -
- Rodney (4/5): - Location The view, the skinny rooms, staff was rude. When it says it has parking, one would assume it was included, $22. Would not stay again.
- Laura (10/5): - Very nice!
- gabrielle (10/5): - Hotel was clean and staff was very friendly. The parking garage was convenient and it was close to some amazing restaurants and the Palace
- RAchquel (10/5): - Clean room, easy check in/out, staff always available
- William (6/5): - Some sticky stuff on the table in the room where it was not cleaned properly and the room smelled like burnt wood. Also, the rooftop restaurant was advertised open until 10 but had already closed the kitchen when we went up at 9:40.
- Kiera (10/5): - Clean room
- Laura (5/5): Birthday Trip 2025 - The employees were wonderful and everything was clean. Charging extra for parking and breakfast is absurd. There should not be a charge for parking if you are a hotel guest. The breakfast was awful, everything tasted like grease, the coffee was so bitter you almost couldn't drink it.
- Michele (10/5): - All service staff were wonderful. Kevin was very helpful with helping me rebook my stay when I originally booked it on the wrong day.
- Lovell (10/5): - Very close to good restaurants and nice bars. Valet was a bit of a pain but got the job done.
- Aja (6/5): - The staff that was there was very friendly and helpful. But they were severely short staffed. Also they had a shortage of towels towards the end of the stay, we were told there were no clean towels to give us. The breakfast was never staffed- we went up to have breakfast 3 out of the four days and there was no staff. No milk, glasses, silverware, waffles etc. no one to ask for anything. Our tv didn’t work in our room and no one was there to fix it, the wonderful front desk staff felt so bad they tried to fix it but couldn’t. I would not recommend this hotel to friends because it was inconvenient with no breakfast available, not enough staff to fix issues.
- Christy (10/5): We had a great time, felt safe and would stay again. - Parking garage and 8th floor restaurant N/a
- Stefani (10/5): - Great staff!
Photos
