C. H. Chelo

Location: Hortaleza 17, 3º Izquierda, Madrid, Madrid, 28004, Madrid, ES

Star Rating: 2 Stars

Property Type: Pension

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 12:00 PM

Instructions: The front desk is open daily from 9:00 AM - 11:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

Amenities & Facilities

• Area shuttle (surcharge)
• Free WiFi
• Luggage storage
• Wheelchair accessible
• Elevator
• Multilingual staff
• Front desk (limited hours)
• Tours/ticket assistance
• Area shuttle (surcharge)
• Casino nearby
• Coin laundry on site

Rooms Available

• Basic Double Room

  1 Double Bed

  118-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - 22-inch flat-screen TV with digital channels

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and towels

  Practical - Desk and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Single Room

  1 Twin Bed

  65-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Entertainment - 22-inch LCD TV with digital channels

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and towels

  Practical - Desk and iron/ironing board (on request); rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Family Room (3 people)

  3 Twin Beds

  161-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Entertainment - 22-inch LCD TV with digital channels

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and towels

  Practical - Desk and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Basic Double or Twin Room

  2 Twin Beds

  118-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Entertainment - 22-inch flat-screen TV with digital channels

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and towels

  Practical - Desk and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Family Room (4 people)

  4 Twin Beds

  237-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Entertainment - 22-inch LCD TV with digital channels

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and towels

  Practical - Desk and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

Guest Reviews

• Malena (10/5): - Todo bien
• Jorge (6/5): - Close to everything.
• MIGUEL ANGEL (6/5): - Puerta de la ducha, también que su personal.este atento, se me olvidó una bolsa con algunas compras, tuve que salir temprano al aeropuerto pero una vez cerrada la puerta ya no pude ingresar y se limitaron a decirme que el personal entraba a las 9, lamentablemente perdí mis compras!
• Thomas (8/5): - Room was clean and pleasant, but one night soap and shampoo were not replaced. External door to the property had a broken lock on the third day, so we had to call for entry, which was difficult. These were minor concerns. Overall, the property was nice and the staff friendly.
• Andrea (2/5): - Demasiado ruido, no pudimos dormir!!! Se escucha hasta el celular vibrando de los vecinos, todos gritando y de fiesta sin respetar el sueño de los demás
• Malena (10/5): - Todo muy bien,excelente ubicacion
• Fernanda (10/5): - No hay recepción prácticamente está solo y es autoservicio por lo que si necesitas algo pues no hay quien te ayude. Está muy cerca de gran via y hay tiendas y lugares para comer muy accesible
• Mary Jane (2/5): - The room smelled like mold and the toilet had the paper across to show it was cleaned but when the lid was lifted there was urine and toilet paper in the toilet so obviously not cleaned. I told the staff I could not stay there with mold and they refused to give me a refund for 3 of the 5 nights. I have never had to leave a place before and angry they won’t provide a refund.
• Sing (6/5): - ok place to stay overnight for a budget
• GASTON (4/5): Imposible dormir - El personal muy cordial, pero el ruido que hay en la noche desde calle y otras habitaciones es imposible dormir. ahi entendí porque dejan tapones para los oídos en el cuarto,,,, lamentablemente yo no uso esos tapones.
• Humberto (10/5): - Nice but small.
• Alejandro (8/5): - La señora que me recibió dejó que pudiera guardar mi equipaje antes del check in pues llegué temprano y tuvo mi cuarto listo súper rápido. Súper amable. Muchísimas gracias. Necesitaba un lugar donde dormir una noche de escala en la ciudad sin demasiado lujo y con aire acondicionado para combatir los 40 grados de Madrid y el hotel fue muy conveniente en cuanto relación precio/calidad. La habitación era pequeña y también el baño pero suficiente para un viajero solo. Saludos.
• Sasho (10/5): Excelente servicios calidad precio - Mi sorpresa fue cuando entre en la habitación. No me esperaba una habitación tan limpia y amplia. El baño muy limpio también. Todo funciona a la perfección. El personal muy amable. Se agradece que hay gente amable todavia. Recomiendo este hostal 100%
• MARIA CRISTINA (10/5): Un 10 en ubicación - El personal es amable y tiene una excelente urbanización
• Owe Bjoern (6/5): LITT MERKELIG STED, MEN SENTRALT - Jeg bodde her 5 netter ifm ferietur i Spania inkl Madrid. Jeg har virkelig problemer med å gi en rettferdig og beskrivende anmeldelse, da inntrykkene spriker voldsomt Først det positive; Selve rommet hadde grei størrelse og hadde komfortable senger. Alt var godt rengjort. De nødvendige fasiliteter fungerte fint; AC, lite kjøleskap, TV og WIFI. Møblene på rommet (bord, skap og senger) virket hjemmesnekret, men fungerte Rommet og badet blir rengjort hver dag, såfremt en melder fra 👍👍👍 Det som definitivt var negativt; rommet er EKSTREMT lydt - en hører godt selv en normal samtale fra naborommet & gang. Det gir en viss indikasjon at det utdeles ørepropper ved ankomst. 😳😳😳 Baderommet var knøttlite, men det verste er vasken som er latterlig liten 😱😱😱 - se bilde Hotellet ligger i tredje etasje i en leiegård med heis, i en gate med HØYT støynivå 😣😣😣, men kun få minutters gåavstand til Gran Via - mao VELDIG sentralt i Madrid sentrum. 👍👍👍 Bortsett fra ved innsjekk møtte jeg aldri personalet. Det er KUN oppgitt et Whatsapp nr som kan benyttes i nødstilfelle. Hva skal en da mene / skrive om stedets service ??? 🤔 🤔 🤔 Totalt sett ga stedet lav verdi for pengene, men jeg opplevde ingen dramatikk ifm oppholdet
• Laurens (8/5): - Ideale locatie en alles in de buurt.
• nicole (8/5): bom pelo valor - Ficamos 5 diarias e preciso dizer que pelo custo benefício valeu muito a pena. O Hostel esta muito bem localizado, muito perto da gran via e de outras atracoes turísticas. O metro tambem esta a poucos minutos a pe, o que facilita para distancias mais longas. O quarto é grande, conta com ar condicionado, oferecem toalhas e itens de higiene, e realizam limpeza todos os dias. Diria que o unico ponto negativo em nossa estadia foi nao ter uma recepção para nos receber. O hostel é apenas uma porta no meio na rua, que facilmente se passa despercebido. Alem disso, o edificio é compartilhado com outros hostel e nao tem como saber onde ir a nao ser ir tentando entrar em cada andar (para futuros hospedes esta no 3 andar). O wifi não funcionou nenhum dia, mandamos msg inumeras vezes para a recepção, e nao houve sequer uma resposta. Como nunca tinha alguém na recepcao o problema nao foi resolvido. Apesar disso, ainda recomendaria o hostel pelo otimo custo benefício.
• Annita (2/5): - Poca sicurezza
• Grazyna (10/5): - Excellent location, two blocks from Gran Vía. Good food on this small street, not expensive. Important to us: there is an elevator! Building is safe, closed for the night. Lots of small, useful stores right next to the building, including grocery stores. Very convenient. Uber from there to the Golden Triangle museums is just about 10 Euros. Staff very nice. They even gave me a card to use in the subway, I just needed to add some money to it. Gave it back for future costumers.
• Guadalupe (10/5): - Excelente servicio, se nos olvidó algo y rápidamente nos contactaron, súper buena ubicación.
• Chesare (10/5): - Muy limpio y tranquilo y cercas de todo, muy buena ubicación
• Renata Liliane (10/5): - Excelente localização, conseguimos fazer à pé a maioria dos pontos turísticos. Rua super movimentada e tudo muito próximo. Pertissimo da Gran Via. Unico desconforto foi o banheiro, ruim, principalmente para idosos, extremamente pequeno e com banheira na parte do chuveiro, o que dificultava a saída do banho. De resto, muito bom!
• Yumi (8/5): - Located good area, near from downtown. few minutes from the supermarket. Stuffs are nice and kind.
• Maribel (6/5): - Nuestra estadia fue se puede decir buena pero con algunos problemas, el elevados carias veces estaba fuera de servicio y segundo en las noches se escuchaba mucho ruido de personas de otros pisos y no se podia dormir la ubicacion es muy buena también el servicio ,pero lo único era eso mucho ruido en las noches.
• Andrey (8/5): Madrid Maj - Det var bra läge, rent rum, inte så stort men tillräckligt plats för två personer. Det var bara en minus att toaletts dörren nästan genomskinlig. Det finns kaffemaskin i lobbyn för 1euro.
• Jonas (10/5): - O Hostel tem uma ótima localização para a Gran via. Confortáve.
• Isabelle (8/5): Bien - Bien et central
• Pablo (10/5): - Excelente localización y espacio dentro del cuarto. Los empleados son de alta calidad y muy atentos.
• MARIA FERNANDA (10/5): - Es de fácil acceso porque está cerca del metro y gran vía.
• Abraham (6/5): Great Location with Safety Concerns - The hotel is located near Gran Via and both metro & commuter train stations, so there were a lot of great dining and shopping options available. The private suite was small with a small refrigerator, but no microwave. Also, the bathroom sink was way too small and inconvenient to use. The owner and staff were very friendly. There's one incident worth mentioning. At the check-in, the owner told us to just leave our keys on the reception window if we're checking out before 0900, which we did. However, when we went down stairs, the main door of building was locked from the inside and you needed the key to open that door to get out of the building. This could've been a dangerous situation if there was a fire in the building and people are trapped because they couldn't get out of the building.
• Roxana (10/5): - Location was excellent
• Diana (6/5): - Midden in het centrum plus aardig personeel
• Yaremi (8/5): - Ho soggiornato per 4 notti in questa struttura con la mia famiglia,devo dire che solo per la pozione strategica merita tutte le stelle,vicino a gran via,e tutti i confort a pochissimi metri.Le pulizie venivano effettuate giornalmente e la biancheria del bagno cambiata ogni giorno..Ci ritornerò sicuramente...Molto,molto soddisfatta..
• münteha (6/5): - Otel gran Via bolgesine çok yakın. Sadece uyumak için tercih edilebilecek bir yer
• Esma (4/5): - Girişte yoğun bir yemek kokusu vardı. Odalar çok küçüktü ve nevresimler 2 çarşaf arasında bir battaniyeden oluşuyordu. Yüksek puan haketmiyor.
• Francisco (6/5): Buena ubicación - Por calidad precio es aceptable y sobre todo muy buena ubicación
• REMIGIO (10/5): - Great like it
• Ruben (10/5): Super bien - Es la Tercera vez que me quedo aquí... Super comunicado.
• Pham Hoang Lan (10/5): - Very welcoming and convenient location!
• Laurel (8/5): - Smaller space than I was expecting…tiny bathroom. Great location!!
• Eduardo (6/5): - Basic but clean and nice staff. Not that easy to find because the sign that has the name is covered by a tree. The sign on the door it says another name
• CICERO (10/5): - Localização muito boa e equipe bem atenciosa. Isolamento acústico a desejar, dá pra ouvir tudo dos outros quartos.
• Alexandre (10/5): - Lugar muito bem legalizado com mercado do lado e próximos da gran via
• Pablo (10/5): - El lugar está bien para ubicarse en el centro de Madrid. La habitación pequeña pero con todo lo necesario. 100% recomendable. (Aire acondicionado, mini-heladera y baño privado). Volvería nuevamente.
• Fabian (10/5): - Excellent value, it’s not the Hilton but provides a friendly welcome by the owner, clean comfortable bed and clean shower which is all you need.
• Glorimar (6/5): - Me volvería a quedar, lo único la habitación pequeña y el baño incómodo
• Martín (4/5): - Wry small bathroom. A danger and hazard really/
• Jesus (8/5): - Te sientes en casa
• jose (8/5): - Muy centrico. Bien situado
• wilma (10/5): Great budget hotel. Excellent service and location - Excellent service. The staff very nice. It is very compact room but with great comfort and very clean. In the heart of Madrid. Safe
• Thomas (4/5): - The property was in a good location within Madrid, but the street was somewhat rundown. The hotel was the same. It just did not meet my standards. It was old and tattered. We ended up departing after one night and took another hotel. You know that you in the wrong place when the hotel supplies ear plugs on the night stand.
• Johnny (6/5): Good budget friendly place - If you want a place to sleep and are planing on being on the city a lot and not in the room then this is the place. It is small but works if you are on a budget. The only complain is the the street is loud up until 3-4am so it is a little difficult to get rest. They provide earplugs to help and of course this is not their fault, it’s just the neighborhood. We enjoyed our stay and it helped us keep the budget available for other activities.
• Juan (6/5): So basic - It is close to Gran Via and restaurants, but it is not comfortable.
• Daniel (6/5): - Muito boa, considerando o preço, cama confortável e chuveiro fantástico.
• Luis Alberto (4/5): Mal estado. - Las fotos de la habitación no se corresponden con el verdadero espacio. Es un cuarto donde casi duermes en el.baño de lo pequeño que es. El baño es mínimo, muy incómodo. La cama y los muebles necesitan un urgente cambio. Es como entrar en una habitación de los 70. Estaba limpio pero no vale 40 euros la.noche ni por asomo. El baño olía a cloaca, cada vez que usaban el baño los otros huéspedes era como si usaran el de mi habitación. Lo único positivo, la ubicación.
• Miriam (10/5): - Buena ubicación lo único es baño muy pequeño pero para 2noches estuvo bien
• Jesus (8/5): - Un poco de ruido,
• Maria (10/5): - I like everything been here twice will come back
• YUEH HUA (8/5): Buena ubicación - El hostal está cerca de la estación de metro "Gran vía" y eso está muy bien. La recepcionista es muy amable y atenta. El baño es un poco pequeño y es difícil de abrir el gel y chumpú con las manos mojadas, pero en general todo bien.
• Daniel (10/5): Friendly staff. - Friendly staff, great location and comfortable rooms.
• Vicky (8/5): - Buena relación calidad-precio pero yo hubiera preferido jabón en botella y no en monodosis. Poca insonorización entre habitaciones, cama muy grande pero lavabo muy justo sobretodo para gente alta como 1’80cm. Buena atención.
• ALICIA (4/5): - Ruidoso al máximo tanto de fuera como de dentro. Aislamiento malisimo. Cuarto de baño con olores constantes muy desagradables.
• Marta (10/5): - Hostal limpio, habitación amplia y baño propio, muy bien situado. Sin duda volvería
• Madeleine Sahar (10/5): - The owners were very friendly and sweet! The room was also quite nice and well-located in the city
• Niury (10/5): - Everything was good
• luis fernando (8/5): - De acuerdo al precio esta bien, excelente ubicacion.
• Amneris (2/5): - Fui de viaje con mi pareja, volamos por horas y nos dejaron en la calle luego de haber reservado con meses de anticipación. Nos cancelaron la habitación que habíamos reservado por cuatro días e indicaron que se la dieron a otra persona, alegando que si no le avisamos la hora de llegada ellos tenían el derecho a cancelar la reserva. Eso no le decía en ningún lado. Ya la habitación estaba paga en su totalidad, también perdimos el dinero. No recomiendo hagan reserva en este lugar. No caigan en este truco, además el lugar no es en la mejor zona. Y el trato de la Sra. que estaba en la Oficina y nos recibió no era el Mejor, ni le importó dejarnos en la calle, ya que en esos días había partido de fútbol y todos los hoteles estaban llenos.
• Verified traveler (8/5): Experiencia en CH Chelo - La ubicación es excelente para acceder a los sitios de turísticos de interés caminando o en metro. Siempre estuvo limpio. Por mejorar algunos detalles de mantenimiento.
• Louiza (8/5): Great location for a “no frills” stay - Really centrally located with Gran Via just steps away. The room was a great size and was also very clean with a hair dryer, towels, ear plugs, and water provided. Air conditioner in the room was excellent. Our room had a mini fridge, which was nice. The bathroom in our room was tiny and difficult for even one person to move around in. It was also VERY dark in the bathroom and we had to use the flashlight on our cell phone to add lighting. While all the towels provided were super clean, they definitely felt like they had been washed one too many times and were very rough. We had a room that overlooked Calle Hortaleza and it gets very loud at night. We slept with ear plugs, which helped, but the noise goes all through the night. The wifi in our room was very spotty, too. There are 5 different wifi networks to choose from for the hostal but our room got only 2 of them and even those 2 would go in and out. It’s a perfect “no frills” place if all you’re looking to do is shower & sleep in your room. Despite some room for improvement, I would definitely recommend staying here due to the amazing location & cleanliness of everything.
• DAVID (10/5): - Perfect location - small, but clean. Very friendly and helpful management. Will definitely recommend!
• Gigliola (10/5): Location 👌 - Excellent location, very clean, excellent price...
• GIOVANNI LUCA (10/5): - Posizione centrale, tutto ottimo dai servizi alla stanza bella spaziosa e la pulizia dell'hotel
• cristiane (8/5): - Preço x benefício muito bom! Bem localizado, estrutura bem antiga, porém com boas camas e ótimo banho, que é o que importa. Proximo de tudo!!!
• Ismael (10/5): - We rented an appartment with two bedrooms, it has an amazind livingroon, kitchen and exterior terrace. It is located a few meter from the "Cristo del Sol"
• Eleazar (10/5): - Es un lugar justo lo que buscamos. Muy bien ubicado. El personal atento. Cerca de lo que uno necesita. Felicidades
• Emanuela (6/5): ottima posizione - ottima posizione....l'unica cosa negativa è stata la dimensione della stanza (piccola per tre persone)
• Gerardus (6/5): - Een prima locatie dicht bij het centrum, schoon, geen kastruimte
• George (10/5): - Excellent location. The room was confortable and clean.
• pat (6/5): good location - very clean - daily change of towels and sheets changed after two days. the room was small and the bathroom even smaller but access was easy and it's very centrally located. For the holiday weekend it was a good price
• Samantha (6/5): - A localização é excelente, porém os quartos não tem nenhum isolamento acústico, vc ouve absolutamente tudo que o hóspede do quarto ao lado está fazendo, banheiro muito pequeno.
• RUBEN (10/5): Todo Cerca a bajo costo! - En General todo muy bien, la ubicación es genial, cerca de todo lo que quería conocer. Todo lo pueden hacer a pie. Hay un market justo abajo y una estación de metro (la gran vía). A 2 cuadras. El valor que pagas lo cubre perfectamente. Además Maria es muy amable.
• Verified traveler (6/5): - Un perro del dueño ladra desde las 08:00 de la mañana, insoportable.
• Karina (8/5): Cálida precio 100% recomendado - Viaje exprés a Madrid con la familia, liga céntrico ideal para hacer trámites por vas caminando sin problema a todos sitios, muy limpio y la gente muy agradable,solo me aloje una noche muy bien todo
• Ricardo (10/5): - O atendimento e a localização são perfeitas. O quarto e o banheiro eram pequenos. Excelente relação preço x qualidade. Repetiria com certeza.
• Juan Ignacio (10/5): 100% RECOMENDABLE - Todo muy bien. Pasamos unos días formidables alojados en pleno centro de Madrid. Calidad precio un 10. La limpieza y trato al cliente excelentes.
• Verified traveler (8/5): - Nos encantó la ubicación y la limpieza
• Cristina (8/5): Volveremos - Todo bien en general, muy amables y serviciales! A pocos metros de gran vía. Limpieza bien, detalle de bienvenida.. si tenemos que volver repetiremos
• Belinda (8/5): - Cómodo para una noche
• Verified traveler (10/5): - Muy bien hostal, excelente servicio.
• shimrit (8/5): Good value for a cheap price - Great location, the room is small and so is the bathroom, but for the price we paid it is really an excellent place. Very cheap but give great value. Walking distance to important location.
• Pawel (10/5): Great quality, location. - Located in the centre of the party district of Chueca. Great, friendly staff. I will definitely come back again.
• JULIETTE (10/5): Je recommande sans hésiter - Je recommande. Nous y avons passés 4 nuits Très propre et la situation de l'hôtel est juste parfaite. Tout à proximité et le personnel est sympathique.
• Carlota (10/5): - Ha sido perfecto.
• elie (10/5): Excellent - Rarement vu de personnel aussi gentil et serviable. Je recommande cet hôtel les yeux fermés. Très bien situé à côté de la gran via.
• Ruben (10/5): - Perfecto ¡¡¡¡
• Verified traveler (8/5): nice overall - Clean accommodation, nice hosts.
• Medel (10/5): - You can hear conversations from outside. Walls are not sound proof. Nevertheless it was a nice stay. Close to everywhere I want to go and visit. If ever I'm going back to Madrid I will still choose this place.
• Chirag (10/5): - The check in process was easy, and we were greeted by the friendly owner. She made sure our stay was perfect.
• Verified traveler (8/5): A good place to stay in Madrid - A good place to stay in Madrid. Very close to La Gran Via and to a lot of restaurants and supermarkets. Rooms are clean and comfortable beds to sleep and by the day explore the city.
• Verified traveler (8/5): - Great location, especially for those wishing access to the heart of Madrid (right between the Prado & Puerta del Sol) or the Chueca zone. Located near tons of cafes and shops. One very frustrating thing for me was the regular failure of the internet/WiFi. Two of the three days I stayed there I had no internet service. Since I had been counting on the service, this made things very awkward for me. Additionally, and not the fault of the owner./manager per se, the room next to me was packed with extremely loud and disruptive clients. They had their television blaring full blast for hours on end, had verbal spats and laughing competitions which continued until 1:30 am. At that point I retaliated by blasting Mozart on my laptop (I had an end corner, so it should not have disturbed any but them). Finally, with the shots fired, they turned off their noise and I was able to get some sleep. The problem was that I had no one to call and was not about to interrupt a full room of people myself to tell them to be quiet at 1 am. Elevator was hit and miss.

Photos