The Westin Jekyll Island Beach Resort

Location: 110 Ocean Way, Jekyll Island, us

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Meeting rooms
• Fitness facilities
• Express check-out
• Fireplace in lobby
• Electric car charging station
• Free beach club nearby
• Free WiFi
• Non-smoking rooms
• Air conditioning
• Swimming pool
• 24-hour front desk
• Restaurant
• Room service
• Terrace
• Family rooms
• Garden
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Designated smoking area
• Concierge service
• Kid meals
• Heated pool
• Outdoor furniture
• Coffee Shop on site
• Pet bowls
• Pet basket
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Screens / Barriers between staff and guests for safety
• Security alarm
• Key card access
• Fitness facilities
• ATM/banking
• Shopping on site
• Bicycle rentals nearby
• Fireplace in lobby
• Breakfast available (surcharge)
• Television in common areas
• Express check-out
• Mountain biking nearby
• Meeting rooms
• Ferry terminal shuttle (surcharge)
• Snack bar/deli
• Mountain biking on site
• Free self parking
• Self parking (surcharge)
• Free ski shuttle
• Free pool cabanas
• Beach sun loungers
• Internet access
• Electric car charging station
• Housekeeping on request
• Wine release events
• Natural pool
• Swimming nearby
• Free beach club nearby
• Beach toys
• Vegetarian menu options available

Rooms Available

• Ocean View, Guest room, 1 King, Ocean view, Balcony (Mobility & Hearing Accessible w/ Tub)

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

• Ocean Front, 1 Bedroom Junior Suite, 1 King, Balcony

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Partial Ocean View, Guest room, King

  Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Partial Ocean View, Guest room, 2 Queen

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Ocean View, Guest room, 1 King, Balcony

  The spacious double room provides air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Ocean View, Guest room, 2 Queen, Balcony

  The spacious double room features air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Ocean Front, Guest room, 1 King, Balcony

  The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Ocean Front, Guest room, 2 Queen, Balcony

  The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. Boasting a balcony, this double room also offers a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Coastal Ocean View, 1 Bedroom Studio Suite, 1 King, Balcony

  The spacious double room offers air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Ocean View, 1 Bedroom Junior Suite, 1 King, Balcony

  The spacious double room features air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Island View, Guest room, 1 King, Inland view (Mobility & Hearing Accessible w/ Roll-in Shower)

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

• Standard Queen Room with Two Queen Beds and Ocean View - Mobility and Hearing Accessible

  The unit offers 4 beds.

  Max Occupancy: 2 (2 Adults)

• Island View, Guest room, 1 King, Inland view

  The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room provides a flat-screen TV with satellite channels, a wardrobe, a safe deposit box and heating. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Island View, Guest room, 2 Queen, Inland view

  The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features a flat-screen TV with satellite channels, a wardrobe, a safe deposit box and heating. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• gaylen (8/5): -
• Jeffery (9/5): -
• LuAnn (10/5): We loved every moment. - EVERYTHING! Our room, the beds/linen, the staff, the food, the grounds, the accessibility and ease of everything, the pool, the lounges and outdoor seating - we loved everything. The rooms were impeccable and had such a fresh and clean smell. The staff were so friendly! The air conditioning inside was quite cold and we're from Vermont!
• Frank (10/5): I needed 5 more days, next year - Everything Personnel
• Ashley (10/5): Excellent Dog Friendly Stay - Great location, luxurious, clean, comfortable, very dog friendly, dog kit, nice staff, plus for shuttle & beach chairs/umbrella A little noisy in the mornings
• Cynthia (9/5): -
• Amy (6/5): Stunning setting, Andy was amazing, understaffed restaurant, operational failures left us stranded. - From the moment we arrived, the experience showed genuine promise — the valet team was warm and efficient, and Peggy at the front desk made check-in a breeze. Our ocean view room was clean and well-kept, and the beach service delivered by Andy was nothing short of extraordinary — the hardest-working hospitality professional I have encountered in years. These bright spots made the stay's shortcomings all the more frustrating, because the foundation for something truly special is clearly there. The bathroom was outdated and the deteriorating bathtub presented a genuine safety hazard — an unacceptable condition at any respectable property. The pool was noisy and unsanitary, the restaurant served a breakfast that arrived cold and inconsistent even after being remade and the dining room showed clear signs of a staffing crisis. Most egregiously, a known communications outage was never relayed to guests, leaving us stranded at the marina after fifteen unanswered calls—a failure of basic operational responsibility that is simply inexcusable.
• Holly (9/5): -
• Ricky (10/5): -
• erica (9/5): - Location was great! Our room door had to be really pushed hard on to get it open and really pulled hard to get shut which was annoying.
• Harold (9/5): Enjoyed it. - Smelled good. Beautiful location. Cover on bed hot and lumpy
• Ary (7/5): Westin hotel does not dissapoint due to its availability and convenient location to town. The hotel has been a fixtur - The location being close to the beach and local shops. The bathroom walls had peeling wallpaper due to the humidity caused by the shower. The shower head was broken and leaking. Though it was still usable, it was very much in need of attention. EV charges are located on property but one of them is non working and did not charge my vehicle when needed. Advance planning is a must to make sure you have what charge you need for on island activities.
• Amy (10/5): -
• Robert (10/5): -
• Robert (10/5): -
• James (10/5): Can’t wait to visit there again ! - Fantastic facility - staff offers the top notch service ! Really felt you were on vacation. Location is great - easy access to beach. Service in breakfast dining area was a little slow. Had to wait 30 minutes for a table and there were plenty of empty tables - just not the proper staff level to support them
• Ian (10/5): Overall it was a great stay. The hotel was clean and comfortable, the staff was very friendly, and the food at the resta - Great location, staff was great and the food in the restaurant was excellent! Nothing
• Tomoya (9/5): - The hotel stands right by the quiet beach, me and my family were able to enjoy the pleasant walk. The facilities are not overly extravagant, yet offers spacious rooms and refined, high-end interiors. Bedrooms were nice and clean. The breakfast at the restaurant was excellent with helpful staffs. We stayed only 1 night this time, but next time would definitely stay more longer. The lighting in one of the room was a little dark.
• Hall (8/5): -
• Gwen (10/5): Pleasant resort on a beautiful island offering nature and history - Location and walkable . Restaurant on site along with choices nearby
• Colleen (6/5): The multiple layers of upgrades are never enough. When I first booked I saw that a ‘partial’ ocean view faced the parkin - It was central and on the beach. It’s a soulless, cavernous hotel.
• Donna (10/5): -
• Rachel (9/5): Good visit, will definitely stay again -
• Makayla (10/5): - Amazing! Staff was so friendly! Rooms were clean. Perfect location to everything!! Had a great time!
• Troy (10/5): - Didn’t eat there Pillows to hard
• Mary Beth (10/5): enjoyed a lot - Beach and beach service excellent pillows and shabby blanket
• Ivette (10/5): The beds were small for a queen but comfortable. - Closeness to convention Center The price of food was very high.
• Bruce (8/5): -
• Renee (10/5): -
• Wanda (9/5): a very nice stay but could have been better with the aforementioned things - pool workout room close to beach fire pits no complementary coffee in lobby no vending machines no washer/dryers no hot tub no microwave in room
• Bruce (9/5): - Front desk staff outstanding.
• Teena (10/5): Awesome - Everything was awesome! Every person was super friendly and helpful. The facility was was awesome. So glad we got to see it decorated for Christmas.
• Diarmuid (10/5): Comfortable hotel super location and nice pool - Ambiance and location hotel is generally and always have solid sleep no interruptions Think they need to bring the room cleanliness level back up to where they were few months back
• Michael (10/5): -
• Maureen (10/5): We'd stay there again in a heartbeat. - The beds were very comfortable. We had an incredible ocean view. Easy walking to various restaurants nearby. And free use of the hotel's bikes.
• Carlos (9/5): Quiet and relaxing stay. - Overall Quality, great room, hotel location, front office and restaurant staff were efficient and friendly. Very disappointed in the fitness center. Not up to what I expected from a Westin. Tired equipment and lacking exercise machines.
• Jane (9/5): We enjoyed the whole stay!! - The whole experience was most enjoyable. Just couldn't stay long enough. a little faster food service on Christmas night. I'm sure the staff was quite busy and probably short of staff.
• Marina (9/5): - location Clean Comfy bed Great outside breakfast area
• Steven (10/5): -
• Jon (9/5): -
• Jena (10/5): -
• Charles (9/5): enjoyed my visit with my son - Beacg view; big room can't think of anything
• Alfonso (8/5): -
• Diarmuid (10/5): Bliss after long walk on the beach and chill at the pool - As usual pretty clean and well maintained and lobby has a new make over since our last visit looks really nice with tons of seating area great idea Staff were beyond great and helpful and understanding Only minor comment was catch of the day at dinner mixup being salmon when salmon doesn’t swim that far south We will back love this hotel and proximity to the beach for long walks The pizza we had pool side was made from scratch, crust was light and crispy like European style and delicious very pleasantly surprised All good no negative feedback
• Laney (10/5): - It was beautiful and clean right in the beach, perfect location!
• Caroline (10/5): -
• Vann (10/5): -
• Fidiya (10/5): -
• Olubayo (10/5): Fabulous beyond belief - Beautiful bright luxury best sunrise. The hit pool and the fir pit and the kindness of the management and staff . My stay was the best and I was upgraded. I’m grateful. I had a hard king journey getting here but the kindness of tge staff, my room, the grounds and the natural beauty changed everything! Nothing … only leaving
• Jay (10/5): -
• James (10/5): -
• gaylen (10/5): -
• Dale (5/5): - Beautiful. Great beach access. Lot of space. Low water pressure. Lack of parking.
• Katharine (10/5): - Nice location and right on the beach with a large heated pool. Wished the pool hours were longer.
• Christopher (8/5): Nice but not worth the price - Great location and nice very nice facilitiy. Overpriced and too many add on resort fees. Need to restrict pets to designated parts of the hotel to be respectful of guests who don’t want to hear dogs barking all night.
• Billie Ann (10/5): -
• Hester (9/5): -
• Steven (10/5): Incredible relaxing fire pits in the middle of the courtyard right on the beach. They put chairs out there for you. You - This is an incredible hotel. You will enjoy your stay. Breakfast and dinner are incredible at the hotel. For breakfast, I had the omelette. I haven’t had a omelette that good in 10 years..
• Hester (10/5): -
• Denise (10/5): -
• Beth (10/5): -
• ARNAUD (9/5): L'hôtel est parfaitement situé. La vue mer est top. La piscine et le bar attenant sont vraiment bien -
• Tracy (10/5): -
• Johnnie (9/5): - I was billed twice for my stay at the Westin. Booking.com didn't pay for my stay. I am very dissatisfied that Booking.com pocketed $2,597.55 that I initially paid up front on June 15, 2025 for this reservation. Consequently I had to come out of my pocket for an additional $2,555.89 at the conclusion of my stay on the property. I also paid Booking.com for Breakfast during my stay, however the Westin staff told me that Booking.com neglected to pay this service as well. Technically $5,153.44 out of my pocket was very disheartening.
• Joyce (10/5): Welcoming and comfortable stay - Beautiful hotel, comfortable and right on the beach!! We love staying The Westin while visiting Jekyll Island. Staff is always welcoming and kind, especially with the kids.
• Marcela (10/5): Exceptional -
• Asjah (8/5): Very good -
• Hector (10/5): Great Hotel - The rooms are awesome. Most comfy pillows ever. Slept very well. Great location. The guests speak to each other and are pleasant. Why? Happy place = happy people.
• Omland (9/5): Superb - The hotel was very clean and everyone was very friendly and helpful. The house keeping came to early for people on vacation we missed them 2 days however when we asked they did come.
• Natasha (6/5): The location is great with direct beach access, and the beach service was excellent. However, the hotel water had an unp - The location is fantastic, and the primary reason we love visiting this facility is the direct access to the beach. Everything you need—umbrellas, chairs, drinks, and food—is readily available, so there’s no need to walk over to the pool resort area. The beach service attendant is consistently attentive, friendly, and truly exceptional. This visit wasn’t without its drawbacks. I was disappointed by the unpleasant smell of the water in the hotel—it resembled a sewage odor. Additionally, I advise paying close attention when booking your room. I reserved a room that was advertised as having a balcony, only to be informed upon arrival that it did not. I was told they would waive the resort fee, but since I made the reservation through Booking.com, I’m not certain how that will be handled. Breakfast was included in my package, but the front desk stated it didn’t appear in their system. I had to search through my emails to prove it. They ultimately honored the inclusion but initially provided vouchers for only two people, even though I booked the room for myself and my two daughters. They gave us vouchers for all three the first night, but only two for the next morning. Regarding the dining experience at Willet’s Lowcountry, we had a mixed experience. We arrived late for dinner the first night, but the staff was accommodating and friendly. Breakfast service was slower—we waited 15 minutes to be seated. On the second night, we arrived for dinner at 9:30 p.m. (they close at 10 p.m.), and I specifically asked if it was too late to be served. The waitress appeared uncomfortable, consulted someone else, and made us feel like we were an inconvenience. As a result, we left and chose to dine at the Pub across the street, where Daniel, our waiter, provided excellent service. After the incident at Willet’s Lowcountry, we opted to skip breakfast there and instead enjoyed lunch at The Wharf, just five minutes from the hotel. Shelly provided exceptional service and made our meal a highlight of the trip. Throughout our stay, we used valet parking, and Braylen stood out with his outstanding hospitality. This was not our first visit to the facility, but it wasn’t our best experience so far.
• Julee (7/5): Check your bill - The property was Marriott quality however… We were charged for drinks we never had and it seemed to be an ordeal to get it cleared up when we were checking out. So, check your bill! Also, the receptionist appeared a tad put out by our request to have it removed. Scoffed at us a little for using a third party for booking (booking). Also the shampoo bottle fell off the wall in the shower in middle of the night and woke us up. This has happened to us before at Marriott. We loved Jekyll and would definitely go back. Wear bug spray if you walk on the beach!
• Williams (10/5): My stay was luxurious! - The Westin on Jekyll island is a luxury resort. I felt like I was at an all-inclusive resort overseas. The grounds are neatly manicured. The staff is pleasant, accommodating and helpful. The trolley tour was my favorite activity. It was very informative. The peach pie that is served in the restaurant was DELICIOUS! The only complaint I have is one dish I ate. I ordered the rotisserie chicken and it was indeed not rotisserie. It was a piece of processed chicken breast.
• Michael (10/5): Exceptional -
• Kutchey (9/5): Superb -
• Maureen (7/5): Beautiful location - Front desk was great as were the valet guys who gave us the bikes! Our room didn’t get serviced. Saltys was limited on selection of alcohol. And the TVs weren’t working!
• Jones (10/5): Exceptional -
• Frank (10/5): Exceptional -
• Christine (10/5): A relaxing vacation at a wonderful resort! - The location is great. Beach front. A clean beach. You just wake up in the morning and head to the beacg for a walk.
• Holly (9/5): Superb -
• Julia (8/5): Very good -
• Luciano (10/5): I loved the experience - Beautiful hotel, nice view, very clean and with great facilities Small parking lot
• Yvette (4/5): Beautiful facility sub par service - Location Decor / remodel Bartender Justin was amazing and stepped in to save their sat am breakfast They must have been short staffed in their on site restaurant willets bc while their were 50% of the tables empty for bfast at willets restaurant it took 15 min just to be seated and over an hour to get, an HOUR, to get our breakfast. The staff was moving at a slugs pace until the pool bartender Justin arrived and jumped in to hustle and help. We arrived at bfast at 9:35 and received our food at 10:50. I know this bc we were supposed to meet ppl at 10:45. Nothing was offered for the inconvenience. Our room / bed was never made up the one day they had and we were gone all day and the dnd was not on the door. The room came with 2 four hour bike rentals included. They were all out so we paid for 2 bike rentals. The first night we were awaken by a dog barking incessantly at 4AM. After 3 hours my husband called the front desk. After another hour when he called the front desk again they said they had already called the owner and they were on their way. No concession or offer made. My husband stays in hotels weekly all over the country for work and he said the service was not the level you would expect from the Westin.
• Donald (10/5): Exceptional -
• Jeffery (10/5): Exceptional -
• Rose (10/5): Very relaxing and enjoyable - It’s beautiful My husband ordered room service and the menu said 1/2 of a chicken but when it arrived it was a tiny piece of chicken. It was very pricey for what you received.
• Scotty (10/5): Exceptional -
• Thomas (10/5): Exceptional -
• Tom (10/5): Exceptional -
• Renee (10/5): Exceptional -
• Phillips (9/5): Superb -
• Fraysher (10/5): Awesome - Every thing Nothing
• Jim (10/5): Exceptional - the entire experience was fantastic. And Judi - at the front desk -- was incredibly friendly and helpfull. She is someone we look forward to seeing againn on our next stay. we also especially liked the fact that we chose a slow time of year, without the crowds and without the summer heat. It was perfect weather and we had a glorious suite and balacony overlooking the ocean. JUst a wonderful eperience.
• William (10/5): Outstanding Jekyll Island oceanfront getaway. - Beach view was incredible. Dinner at the restuarant was really good. They feature a Georgia "Coastal" menu. Our stay was just too short! :)
• Jill (9/5): Room was comfortable and staff friendly. Will stay again. - The restaurant was disappointing, slow services. Food arrived cool not hot. Not everything on menu available.
• Fountain (8/5): Very good - We didn't get to use the breakfast vouchers . The wait was very long. So we left for home instead.
• Diarmuid (7/5): Overall nice hotel nice layout great location my primary negative would be the restaurant and general staffing level - Room was large and clean paid with taxes included about $221 per night Nice facility in overall good condition and clean Bed comfortable and room relatively quiet Restaurant is a bit of disaster from the following perspective : the restaurant runs near 40% capacity so when they tell you, you have to wait 30 plus minutes to get a seat you look around the room and see empty table after empty table and you ask yourself what’s wrong with this picture and no preference for hotel guests as in zero Same goes for breakfast! We are well post COVID era so my advice like usual is wake up and hire and serve your guests. Real joke and for this reason probably won’t pick this hotel again for the simple reason person off the street has same priority as hotel guests. The toilets have the high pressure flush which is great except in the middle of the night when you hear shot blasts till the early hours suggest hotel engineer should throttle the pressure back a little . Door close mechanism is strong so when you have those inconsiderate travelers who love going in and out cause they forgot something or have kids going in an out can be annoying early hours of the morning when you were planning to sleep in Again wondering why the door close mechanism has to be so powerful Back to the restaurant so I did have a rib eye and it was perfect best rib eye in long time however don’t waste $14 on a Caesar salad that came as 4 leaves with drizzle over it and 4 croutons super massive rip off Dinner for 2 was $120 and 2 glasses of wine was $36 just to give you an idea overall pricy and did I mention the wait and half empty which boggles my mind means it’s poorly managed not enough staff We waited an hour to be served breakfast and the sausages were off!
• Jonathan (9/5): Excellent service, friendly staf, great views -
• Kent (9/5): Superb -
• Douglas (9/5): Superb -
• James (7/5): enjoyed the stay - meal was good. room was a little drafty and the shower water took a little longer than anticipated to get hot. The tub was hot immediately.

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