Ocean Dream Cancun by GuruHotel
Location: Boulevard Kukulcán km 9, Zona Hotelera, Cancun, QROO, 77500, Cancun, MX
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Discover a slice of paradise at Ocean Dream Cancun by GuruHotel, where relaxation and luxury meet in perfect harmony.
Unwind in Serenity
Indulge in our onsite spa services, featuring rejuvenating massages, body treatments, and facials that promise to melt your stress away.
Gourmet Dining Options
Savor delightful meals at our restaurant or enjoy the convenience of room service during limited hours. Quench your thirst at our inviting swim-up bar or choose from two poolside bars for a refreshing drink.
Comfort and Convenience
Stay connected with complimentary Wi-Fi in your air-conditioned room, equipped with flat-screen TVs and convenient amenities. Our 24-hour front desk and airport shuttle service ensure a seamless experience from start to finish.
With stunning beaches just a stone's throw away, secure your oasis at Ocean Dream Cancun today and immerse yourself in unforgettable tranquility!
Important Information
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Policies
Check-in: 03:00 PM - 11:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Boat tours nearby
- Proposal/romance packages available
- Parasailing nearby
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Designated smoking area
- Wheelchair accessible
- Elevator
- Golfing nearby
- Snorkeling nearby
- Kayaking nearby
- Sailing nearby
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Parasailing nearby
- Pool umbrellas
- Tours/ticket assistance
- Snack bar/deli
- Free self parking
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Boat tours nearby
- Proposal/romance packages available
- Garage
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Junior Suite, Hot Tub
1 King Bed
645-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Relax - Outdoor private hot tub
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with stovetop, microwave, cookware/dishware, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Private bathroom
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Private spa tub
- Balcony or patio
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Private spa tub (outdoor)
-
Standard Room, 2 Double Beds
2 Double Beds
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Mini-fridge, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 1 King Bed, Kitchenette
1 King Bed
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Kitchenette
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
-
Room, 1 Bedroom, Kitchenette, Ocean View
2 Double Beds and 1 Twin Sofa Bed
893-sq-foot room, balcony/patio with ocean views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with stovetop, microwave, cookware/dishware, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Private bathroom
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Balcony or patio
- Separate bedroom
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 2 Double Beds, Ocean View
2 Double Beds
499-sq-foot room, balcony with ocean views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Mini-fridge, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Room, 2 Double Beds, Lagoon View
2 Double Beds
391-sq-foot room, balcony with lagoon views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Mini-fridge, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Junior Suite, Bathtub, Ocean View
2 Double Beds
645-sq-foot room, balcony/patio with ocean views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with stovetop, microwave, cookware/dishware, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Private bathroom
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Balcony or patio
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Diamond Suite
1 King Bed and 2 Double Beds
1097-sq-foot room, balcony with ocean views
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with stovetop, microwave, cookware/dishware, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, renovated in 2015
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Private bathroom
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 1 King Bed, Bathtub, Ocean View
1 King Bed
819-sq-foot room, balcony with sea views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Mini-fridge, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Room, 1 king Bed Lagoon View
1 King Bed
427-sq-foot room, balcony with lagoon views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Mini-fridge, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Premier Room
1 King Bed and 2 Double Beds
1001-sq-foot room, balcony with ocean views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with stovetop, microwave, cookware/dishware, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Private bathroom
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Penthouse, 2 Bedrooms, Balcony, Ocean View
2 Double Beds
1001-sq-foot room, balcony with sea views
Layout - 2 bedrooms and sitting area
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with stovetop, microwave, cookware/dishware, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Private bathroom
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 2 Double Beds
2 Double Beds
398-sq-foot room, balcony with ocean views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with stovetop, microwave, cookware/dishware, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
Guest Reviews
- Eloise (7/5): -
- Alexis (8/5): - La posizione e vicino a la spiaggia wow Dentro la stanza c'erano cose che non funzionavano ad esempio la tv e l'aria condizionata
- Natalia (8/5): - Ubicación Ruido
- Vanesa (10/5): - Excelente ubicación Hermosas las piletas, la vista Las habitaciones, supero mos expectativas
- José (5/5): Front Desk y - Ubicación Deficiente trato del Personal, mala administración (reservé para 3 y tenían registro de dos) (solo dos toallas en habitación y pedí una tercera y me pedían que al final se las llevara al lobby). No tenía estacionamiento y no te daba opción ni compensación.
- Costa (8/5): Good price and location - Location is the best. It is walk distance to all the restaurants and clubs. Food and drink okay, not so expensive. Right on the beach. We can't take outside food or drinks to the pool. Also we asked for a taxi on our last day and the receptionist said it was US$25 but it was US$48.
- Michele (10/5): Perfect - Excellent location Everything
- Omar (1/5): ABUSO Y DESCRIMINACION - Que desde que llegamos al lugar inmediatamente la distinción y el racismo Me cobraron un impuesto del cual nunca me comentaron al hacer la reservacion y creo que no esta bien pues deben de gacela desde el momento de la reserva
- baltasar (1/5): Albtraum - Nichts Nicht wie auf den Bilder ersichtlich. Dreckig und Schimmel in den Bädern.
- Yolanda (10/5): - Beachfront and amazing balcony view
- Renáta (9/5): -
- María Yolanda (8/5): - La ubicación y la playa Demasiadas restricciones en la zona de alberca y playa, a pesar de estar consumiendo en el establecimiento se molestaron porque traía un termo y unos cacahuates
- Segovia Jimenez (10/5): Todo perfecto - Todo estaba hermoso, la vista al mar de la habitación deluxe era preciosa y se escuchan fuertes las olas, y por tu entrada la vista a la laguna, la alberca súper limpia, limpieza a la habitación y cambio de toallas diario que es importante por qué ahí te bañas varias veces al día, las camas y almohadas súper cómodas, el mini split perfecto enfriaba muy bien. Y el plus de tener cocina y refri para los que tenemos niños y ocupamos tenerles snacks, cerca de todo aunque ahí en zona hotelera es muy caro. Bajar por las escaleras a la playa a cualquier hora es un plus Solo que no dejarán los camastros por la tarde para los que queremos estar en la playa ya que caiga el sol, solo los dejan por la mañana. De ahí en fuera todo bien.
- Noya (3/5): Not recommended - Good rooms , beds are very small for two people Service is horrible the staff almost made us pay 80 dollars because they done like us , they kicked out our friend for losing his hotel bracelet (!!!) and didn’t let him take his things , this has never happened before !
- André (7/5): Bien pero sin animación, sin lujo, ni adicionales - La ubicación es perfecta para ir caminando a la zona de antros o a la isla en camión, está muy céntrico La limpieza de las habitaciones deja mucho que desear, nunca lavaron mis tazas, ya no dejaron otro café, el baño deja que desear, la limpieza de las habitaciones no me gustó. No tienen lavandería El “bufete” son 3 cosas, el desayuno muy muy básico por $480
- Cindy (5/5): it’s ok - the room was beautiful, the whatsapp room service doesn’t work, the staff for the most part was kind, except when i requested a late check out they were rude and wouldn’t even give me ten min. they even came to my door at check out and bitched me out lol i was right on time. Kinda silly. they charge 80 pesos for hotel room coffee lol which should be complimentary but it’s ok. The views are pretty the restaurant staff is kind. the room was beautiful, the whatsapp room service doesn’t work, the staff for the most part was kind, except when i requested a late check out they were rude and wouldn’t even give me ten min. they even came to my door at check out and bitched me out lol i was right on time. Kinda silly. they charge 80 pesos for hotel room coffee lol which should be complimentary but it’s ok
- finley (9/5): Para el precio que tiene está muy bien por que tiene una ubicación excelente - La ubicación es muy buena, el hotel es lindo pero está un poco viejo y le falta mantenimiento en las instalaciones de la habitación, los cajones estaban descarrilados, las almohadas excelentes, el sofá cama un poco incómodo pero el resto estuvo bien
- nadia (6/5): Hôtel bien placé par rapport à l’animation extérieur. - La vue du balcon sur la mer. Chambre vétuste et lit double de petite taille,
- Marina931 (8/5): - La vue sur mer, le lit très confortable Meuble salle de bain et Chambre vétustes Le petit déjeuner est cher vu ce qui est proposé, l'omelette à la carte est assez petite et le pain toasté est facturé en supplément si vous en redemandez, personnel de la piscine et restaurant souriant uniquement dans l'attente de tips, si le tips n'est pas celui attendu, le sourire s'envole immédiatement. Pas vraiment top !!!
- Caique (10/5): -
- Cesar Daniel (10/5): - Ubicación
- Sergio (8/5): -
- Cyrielle (7/5): -
- Andrea (7/5): -
- Bryan (10/5): - Muy buena ubicación y el personal muy educado
- Giorgia (8/5): Good location and overall nice hotel - I stayed at this hotel and I can say that the room was very spacious, comfortable, and well-furnished. Lovely sea view. We enjoyed the swimming pool and the beach area too. Staff was nice especially Heriberto. Good location of the hotel with lots of restaurants and shops nearby. there are a few areas that could be improved. Unfortunately, the window didn’t close properly with the lock. I also noticed that one of the light switches in the bathroom was detached from the wall, which gave the impression that maintenance had not been done carefully. Overall, it seems like the property could use some renovation work, especially indoors. Also the beach area for the guests closes at 5pm which I found weird because people where staying on the beach much longer than that. Also we used the transport service from and to the Airport and there was miscommunication with the pick up and we got delayed and had to wait for one hour at the airport.
- Mihai (8/5): 7 out of 10, except staff whom were a 10 - Location Furniture was quite old and dodgy
- Baptiste (9/5): Une très bonne option pour cancun avec une plage magnifique - Son emplacement, la vue, la qualité des équipements, le spot de plage et le personnel.
- Samuel (6/5): - Emplacement top Piscine et accessoires plage Bruyant côté route Vieillissant
- Ramona (10/5): -
- Alexander (7/5): -
- Eduardo Joel (8/5): -
- Maria T (9/5): In overall our stayed was very pleasant. I didn’t spect to get a room with lagoon view and ocean view, that was awesome - I liked the ocean view and lagoon view. There is a furniture in the bathroom that you can bump (hurt) your head very easily. Also there is only one trash can and is the one in the bathroom.
- Sharanyan (7/5): -
- ANDREA TATIANA (10/5): La mejor ubicacion, si vas de fiesta. - La ubicación fue excelente, a lado de zona de antros. El cuarto, la vista, la piscina superaron mis expectativas. Seleccione ese hotel, por la ubicacion ya que me funcionaba en los planes que tenia, todo lo hice caminando. 5 estrellas, excelente servicio. n/a
- Lucero (3/5): Felt like in a cheap motel - The pool and the swings are cool. The hamacas too! It’s nothing like in the pictures. The rooms are in a very bad shape, mole on the bathroom, tile broken , the towels are horrible, the pool with garbage and glasses , the food in the restaurant horrible and expensive..
- Irene (8/5): - Nous avons aimé la piscine, les miroir, les hamaques. La porte d'une de porte de la douche était manquante.
- Iryna (10/5): -
- Maria candelaria (10/5): Placentera - Sus instalaciones, la playa hermosas y la ubicación
- Zitlally (7/5): -
- NADEGE (7/5): - La piscine et la plage. L'accueil du personnel Ras
- Gabriela (10/5): Recommend Ocean Dream 💯 - View and location was great! The rooms were clean and staff really friendly!
- Andrea fassardi (5/5): Recommended - Es un hotel que esta super céntrico en la zona hotelera y tiene buenas amenidades. La habitación es super basica.
- Cruz Morales (10/5): -
- Laura (7/5): - Toller Poolbereich. Unterkunft sehr nah an der Partymeile. Sehr laut in der Nacht - konnten dadurch nicht schlafen. Partyhotel!
- Janitmar (8/5): Buena ubicación - Excelente ubicación y vista desde la habitación hacia el mar. Nos gustó mucho Las duchas riegan agua por todo el baño. Al momento de irnos hubo una situación con el personal de transporte, de resto todo fue excelente.
- jenniferaR4853SV (10/5): Thank you Karina - We stayed at Ocean Dream by Guro. It started with Karina Garcia booking all of our activities, we go every year to Cancun and have been lucky enough that she has been our guide for the third time, She is wonderful her customer service is 10/10. She is very knowledgeable about all the activities and parks. Chichen Itza was Beautiful and definitely an Experience.
- Diana (6/5): Abgewohnt, aber günstig in super Lage! - Das Hotel wirkt sehr in die Jahre gekommen und abgewohnt. Doch wir haben es zu einem günstigen Preis für zwei Zwischenübernachtungen gebucht und den traumhaften Strand genossen. Der Blick aufs Meer vom Bett aus macht einiges wieder wett. Restaurants und Bushaltestelle direkt vor der Tür. Die Betten sind hart und man sieht einfach, dass sich hier seit Jahren der Massentourismus die Klinke in die Hand gibt.
- Andres (10/5): Amazing - Staff very nice very good
- Jessica (3/5): - The beach and pools The room
- Leuhana (1/5): - /- die räumlichkeiten
- Jesenia (5/5): - The location is the best Is a not smoking resort BUT there VIP can smoke in the property and they let them be suupeerrr loud even at 1am and you can hear everything in your room 👎
- Fiorella (7/5): Buen lugar para disfrutar de unos días en la movida de Cancún - La ubicación Que cobren el agua caliente para el mate. A la ducha le faltaba lugar para apoyar el jabón y el shampoo
- Maria Mihaela (9/5): Good value for money in Cancun - We had a spacious room with the big bathtub and great ocean view. Really large and comfy beds. The beach is great and the staff at the bar super friendly and helpful if you need anything. Really great location, within walking distance to attractions and bars/restaurants.
- flavia (8/5): -
- Francisca (9/5): Decadente y a la vez satisfactorio - La ubicación Las instalaciones necesitan una actualización
- Kalais (6/5): -
- Maria (10/5): We would stay here again! - We stayed one night here out of our 8 day trip through the Riviera Maya. We stayed to experience Cancun. It was within walking distance to the nightclubs and stores which was convenient. The hotel is well equipped. The rooms were spacious. We reserved two rooms for a party of 8. The grounds were clean. Staff was attentive and up early getting the grounds ready for the day. They also have their own lifeguard (thankfully); he saved my sister in law! Would have wanted conditioner for hair! It was a bit loud when people were coming back from the nightclubs. We were on a lower floor.
- Zdeněk (9/5): -
- 568elsal (2/5): Horrible service - PH.. Horrible experience. The room was run down, there was no hot water, and staff were completely unhelpful. We reported the issue and were told they couldn’t do anything, which is unacceptable. For a paying guest, basic things like a maintained room and hot water should not be optional. I would not return.
- Lessandra (7/5): - Localização perfeita, praia linda, piscina com vista linda. Funcionários do restaurante nos trataram muito mau, não compramos mais nada no local. Café da manhã não vale oq cobram! Atendimento do restaurante muito ruim! Localização, vista, tamanho do quarto.
- Angélica (10/5): Excelente - Todo estuvo excelente desde el recibimiento del guardia de la entrada, la persona para hacer el check -in, las habitaciones cómodas y espaciosas, cerca de bares, restaurantes y centros comerciales. Y una vista espectacular a la playa Nada todo muy bien
- Isabel (8/5): - Situación, limpieza vistas al mar personal muy amable,camas muy cómodas y amplias. Pero por la noche en el baño salen bichitos corriendo.
- Maritza (10/5): - Excellent location I enjoyed my stay at the hotel and found it comfortable and well-located. The staff were friendly and helpful. However, there were a few small details that could be improved: the rooms did not include coffee or tea, and when I asked for sugar at the restaurant, they informed me that small packets are not provided. These are amenities I’ve typically seen in 4-star hotels.
- Jenny (8/5): -
- Filip (8/5): Good value for money - The best you can get in this price range, nice location, big rooms, nice pool and beach access. Room could use a renovation, especially shower
- Ramon (8/5): -
- Gabriele (8/5): -
- 366kas (2/5): cheated for money and horrible stay - I booked this room on 3rd September 2025 and the confirmation email that I received from the hotel says: "Pricing details Subtotal EUR 400.33 Inclusive taxes EUR 84.05 Total EUR 484.38 Paid EUR 24.22 Pay at the property EUR 460.16 Prices are converted to show you the approximate cost in EUR. Original currency: USD." The exchange rate between Euro and USD$ was 1.17 at the time of booking (3rd September 2025) so the USD$ price for the hotel was $538 at the time of booking. When checking in, I was told to pay USD$613.44. I showed the confirmation email to the receptionist. The receptionist explained this but saying the exchange rate was different to the time of booking. The exchange rate from Euro to USD$ on the day that I checked in (5th March) was 1.16 between Euro and USD$. This is such a minor difference between the exchange rates at the time when I made the booking and the time when I checked in that it should not have made any major difference in the price. Still, I was charged USD$613.44 instead of the price in the confirmation email USD$538. I have looked again at my confirmation email and it says nothing about any 'hidden' fees or taxes that will be added at the time of checking in. I have never experienced this at any other hotel I have ever stayed at, that the hotel will charge a higher price than what is agreed in the confirmation email. In addition, the hotel was noisy. I had to sleep with earplugs every night. In addition to this, I woke up from a strong smell of cigarettes in my room 3 out of 4 nights. I could not understand where the smell was coming from. No one was smoking outside my room or on the balconies. I guess people were smoking in neighbouring rooms and the smell seeped through the cracks into mine. In addition to this, I had asked for a room on one of the higher floors at the time I made the booking. I was placed on the MZ floor..... I will rather sleep on the street than stay at this hotel again.
- Claudia Lizeth Caldera Perez (10/5): - Camas muy comodas, muy limpio todo, personal muy amable y queda muy cerca de antros. La plancha no funciono
- Kerri (9/5): All in all it was great!! Hard to recommend because of the plumbing issue… - Love the place, proximity to the pools and beaches is the best. It was our second stay here. Not too big and not too small!! Ocean views are exceptional! You could not out toilet paper in the toilet!!
- DAVID (9/5): Had a good time. - The location and the beach
- Garcia (9/5): - Su ubicación,lo cómo de o de las camas,atención del personal El servicio de restaurante en la piscina
- Thomas (1/5): Danke, nie wieder - Lage Unprofessionelles Personal, wurde Versprochen dass mir die Hotelrechnung geschickt wird…selbst nach mehrfachen Urgieren mittels Chat und E-Mail nie was bekommen
- Chris (9/5): - Muy buena ubicación, limpieza impecable. El personal muy amable. El Ascensor tiene problemas, va muy despacio en ocasiones. Son 2, pero uno paso descompuesto en toda la estancia.
- Miichelle (10/5): -
- Marc (7/5): Bien pour une escale - Bon emplacement, belle vue depuis le balcon Équipement vieillissant
- Lea (8/5): -
- Roosvel (10/5): -
- Alan (8/5): Cómodo, relajante - Me gustó la cercanía con los restaurantes. Era cómodo. No tiene una gran variedad en su desayuno
- Samir (10/5): -
- Vinicius (10/5): - Estava tudo ótimo
- Neda (10/5): -
- Louise (10/5): - We will definitely stay here every time we return to Cancun. Must eat at Capri restaurant next door and at Surfin Burrito next door
- Niki (10/5): Easy check-in and great location! - We arrived in Cancun in the evening and needed a hotel near by with parking for our rental car. This place was perfect! The ocean view, beach and pool we’re spectacular for our 1 night stay.
- Angelica (1/5): It was horrible I visit this place 8 year ago and now was totally different for the worst the harassment is incredible a - The view and the hotel itself. How bad the stuff member harassment to prove you got a wristband when you do I had a lady knocking in my room trying to get my aunt out because she thought she didn’t have it while she was in the shower
- Lorenzo (9/5): -
- Laura (8/5): -
- Dragica (10/5): For 3* hotel Ocean dream Cancun is perfect! - I got exactly what I paid for! The hotel is excellent, for the categorization they have it! Yes, it is a little outdated, but it is extremely well maintained. The staff is friendly, I don't really understand the comments and what people expect. For a 3* hotel, the service is excellent. Excellent location! Security at a good level! My huge recommend for the accommodation and I definitely plan to return again for a long period! The only complaint can be that the beds are small. I took a room for 4 people (2 beds for two people each), and there were two of us in the room. If we didn't each have our own bed, that would have been a problem, because the bed is not for two adults! Also, the beach was not cleared of grass, but again there was not a lot of it and it did not bother.
- Ulises (6/5): Gut - Die gute Lage Die Betten waren sehr komfortabel Der Ausblick auf das Meer Die Ausstattung ist modernierungsbedürtig Die Reinigung der Küche wurde nicht durchgeführt, alles sehr klebrig und keine Putzmittel waren vorhanden
- Louise (10/5): Excellent facility, staff, location! Highly recommend - Excellent location. Fantastic staff! Great facility. Highly recommend this beautiful boutique hotel. Will definitely be back.
- Milani (9/5): - Bellissima la vista delle stanze sul mare. Staff gentile e disponibile a qualsiasi domamda o problema. La doccia era grande e spaziosa ma il soffione della doccia era leggermente danneggiato quindi l'acqua andava un po' dove voleva.
- aleksander (8/5): -
- Emmanuel (9/5): - Ubicación excepcional el personal muy amable la alberca super bien muy agusto
- Andrea (10/5): - Beliggenheten
- David Alejandro (8/5): - Buena ubicación, limpio, por lo demás bien, la atención del personal fue muy buena y agradable, además la playa que da suele estar más vacía y tranquila y es muy cómodo Entraba aire frío porque no estaba bien sellado la puerta corrediza de vidrio y justo estaba hospedado cuando había mucho viento
- Christophe RICHARD-KALFON (10/5): Une vue mer splendide - Emplacement parfait, à 2min de la plage et à 5min des bars et des restaurants. Vue mer splendide depuis la chambre. Chambre propre, bien équipée et confortable. Le restaurant est très bon. La piscine avec vue mer est top. Le personnel est très sympathique. Très bon prix. La literie pourrait être plus confortable (oreillers notamment). Manque de serviettes à disposition.
- Ian (10/5): Great experience! - The location is perfect! Whether you like partying or not. The beach is beautiful and the staff is very friendly! The beds were also comfortable! When we arrived to the room, the countertop looked a bit dirty, and one of the toilets sounded like it had a leak even though it looked fine.
- Frank (7/5): -
- guido (7/5): Buono - Bella struttura pulizia buona posizione molto bella Troppo fiscali!!
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