Hotel Marroad Karuizawa

Name: Hotel Marroad Karuizawa
Address: 1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102, Karuizawa, JP

Location: 1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102, Karuizawa, JP

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Experience the perfect blend of comfort and adventure at Hotel Marroad Karuizawa, ideally situated near premier attractions like the Karuizawa Prince Hotel Ski Resort.

Prime Location
Nestled in the heart of Karuizawa, our hotel offers easy access to the Karuizawa Prince Shopping Plaza and scenic ski slopes, allowing you to indulge in both shopping and winter sports just minutes away.

Exceptional Amenities
Unwind in one of our 41 modern rooms, each equipped with air conditioning, flat-screen TVs, and complimentary Wi-Fi. Enjoy refreshing showers with rainfall fixtures in your private bathroom and the convenience of in-room refrigerators.

Delightful Dining Options
Savor delicious meals at our restaurant, grab a snack at the café, or enjoy drinks at the bar/lounge. With room service available and a hearty buffet breakfast daily, you can fuel up before your adventures.

Elevate your getaway and secure your stay at Hotel Marroad Karuizawa today!

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Parking height restrictions apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Instructions: The front desk is open daily from 6:00 PM - midnight. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.

Amenities & Facilities

Meeting rooms
Free WiFi
Garden
Luggage storage
Ski storage
Concierge service
Wheelchair accessible
Downhill skiing nearby
Hiking/biking trails nearby
Ski storage
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Front desk (limited hours)
Meeting rooms
Smoke-free property
Snowboarding nearby
Wedding services
Ski lessons available nearby
Ski equipment rental shops nearby
Free train station pickup
Free area shuttle
RV, bus, truck parking
Free shopping center shuttle
Snack bar/deli
Free self parking
Free ski shuttle
Ski passes available
Free long-term parking
Free RV, bus, truck parking
Ballroom
Coin laundry on site
Handrails in stairways
Upper floors accessible by stairs only
Well-lit path to entrance

Rooms Available

Japanese-Western Style Room, Non Smoking

2 Twin Beds and 3 Twin Futons
409 sq feet

Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, free minibar items, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Partially open bathroom
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Child-size slippers
- Restaurant dining guide
Twin Room, Non Smoking

2 Large Twin Beds
355 sq feet

Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, free minibar items, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Partially open bathroom
- Rainfall showerhead
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Child-size slippers
- Restaurant dining guide

Guest Reviews

ai (8/5): - ホテル内外にエスカレーター、エレベーター、スロープが無いので、高齢者や怪我人にはツラい。
YUJI (10/5): 親切な対応に大満足。 - 価格が安かったので期待してませんでしたが、ホテルの方の対応が良くて大満足。軽井沢に旅行の際にはまたコチラに宿泊したいと思います。下手な高級ホテルより絶対良いです。オススメです。
satoshi (10/5): 静かで広く快適 - 部屋は大変広く清潔でした。静かな環境で快適。
CHAN (6/5): Generally Great - Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
yoko (6/5): - 階段しかないので足の悪い方は無理ですね、
YASUHIRO (6/5): 深夜に食べるものがない - 軽井沢は夜遅くなるとコンビニもなく、レストランの閉店も早いため、近隣では軽食もとれない。ルームサービスや土産店や自販機で食事を購入できるようにするなど配慮が欲しい。
Verified traveler (8/5): 旧軽中心にロケーション - 軽井沢駅、旧軽に、車で移動が楽。
Verified traveler (10/5): - 溫柔，體貼及有禮貌的工作人員為這家報到櫃檯位於二樓的飯店增色許多。此外，隨時可以預約飯店至滑雪場及車站的接送服務也是服務的特色。總結，非常好的飯店體驗，我們一定再來。
Hannah (10/5): Beautiful hotel - Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Verified traveler (8/5): - 場所も良くコスパにはリーズナブルで満足しています。ルームサービスでも融通きかせてくださり有り難かったです。エントランスまでが階段でしたが、荷物が重かったため、少し大変でした。帰りはスタッフが持って下さいました。
junko (4/5): - Wi-Fiの電波が悪くて残念でした
FUMIO (10/5): - こじんまりした静かなホテルです。特にスタッフの自然体の親切が心地よかったです。
Verified traveler (8/5): マロウドホテル軽井沢の感想 - 清潔なホテルでしたが年数の古さとベッドの狭さを感じました。
kazuyuki (8/5): - ホテルの環境は清潔で清閑で狭隘感もなく、心地良くのんびりと2泊3日を過ごせました。レストランで固苦しいデイナーでなく一品料理がいただければと思いました。
Verified traveler (10/5): - friendly staff, nice and large room, I mean really large. Maybe we missed a balcony.
Verified traveler (10/5): Amazing stay - The service and breakfast were great! The room is very comfortable too
Verified traveler (8/5): - 暖房の温度が調節できると嬉しいです。それから、部屋の乾燥が気になりました。
Ling Chi (10/5): - The room is big and the staffs are helpful even they don’t speak English, they will use google translate to communicate with us.
Michael (4/5): - 間酒店好舊, 雖然我知好凍, 但房入面內置暖氣, 令人好焗好辛苦, 最慘入面連風線又冇, 冷氣又冇, 職員連基本英文都講唔到, 正面有條長樓梯仲要冇lift...再講, 話就話近滑雪場及輕井澤站(其實我覺得都唔太近, 都要行成15分鍾）, 行都唔係問題啦, 間野附近連便利店, 仲要行入酒店果段路連街燈都好少, 好恐怖, 強烈唔建議大家黎.
WEN HUI (10/5): - 不論日式或西式早餐都非常豐盛從餐廳的大片玻璃望出去就是滿園的楓紅服務人員態度親切是一趟愉快的旅遊住宿體驗
Melissa (8/5): Refreshing & enjoyable - The hotel location is definitely a quiet one though a bit inconvenient to go around other part of Karuizawa. The staff are extremely kind.
Verified traveler (6/5): - 台風の影響で部屋が停電になり、サブ電源に切り替えてもらった。
cathy (10/5): - ショッピングモールに近くてよい。
Verified traveler (10/5): エレガントなサービス - ・館内は静かで落ち着いた雰囲気、エレガントという言葉がぴったり。・アメニティーグッズの歯ブラシの柄は色を変え取り違いを防ぐ工夫や、チェックイン時の　対応、その後客室に入ると電気ポットのお湯がたっぷり沸いていて直ぐに一腹できる　　等、細やかな気配りが　心地よい。軽井沢駅への送迎もある。・客室はとても広く、清潔で快適。・朝食のオムレツも美味! トーストのパンも焼き立てをサービスしてくれる。お代わりOK。
Tomoki (10/5): 駅チカ - よかった
Patrick (8/5): - The staff is nice. Shuttle bus to Ski center and JR station. Nice breakfast.
Joanna (10/5): Very Good hotel - I have no time to walk around the hotel but the hotel room is spacious, clean and comfortable. The only setback is that there is no elevator in the hotel but the staff helps to carry the luggage. There is a shuttle which on your request at any time (not sure until what time at night) give you a ride to the train station. 20 mins walk to the Old Street.
Verified traveler (10/5): 寧靜接駁方便 - 飯店離車站走路約10分鐘, 但有友善的接駁服務至晚間6點, 可接送至車站及滑雪場, 房間空間極大有提供加床的三人房, 服務人員親切, 早餐精緻
Shien Chin (8/5): 響往寧靜及寬敞空間的選擇 - 飯店有些老舊，但1)房間寬敞，清潔乾淨，2)接待會客在一，二樓間，沒有電梯，提重行李需費些力氣，3)接待人員態度親切，4)地點距火車站北口徒步約20分鐘，0500點天黑後，路燈稀疏，或無路燈，需同伴而行較安全，5)附近步行10分中內無餐廳，因此早晚餐安排要規劃
NORIKO (10/5): スタッフの対応がよかったです - 最初に1人で利用してよかったので2日後に家族を連れて泊まりました朝食の会場の方が覚えていてくれてビックリしました夕方到着した時も駐車場まで荷物は大丈夫ですか？と来てくださりよかったです暖炉とコーヒー飲み放題が良いです
ひろさん (8/5): 虫がいました。 - チェックインしてすぐテーブルの上に虫を発見。すぐ退治しましたが、チェックアウトまでに計3匹ほど退治しました。それ以外は完璧なホテルなのに、印象が悪くなってしまい残念です。
Verified traveler (8/5): - 由停車場到酒店大堂，再到房間，全沒有電梯可利用。
小韋 (10/5): - 飯店很乾淨，服務人員很親切，有提供免費的接駁車（飯店<->車站or滑雪場），但要留意此項服務的時間。
Jason (10/5): Quite place big room with twin bed and tatami - Hotel staffs are very helpful but restaurant choice less
TERUO (10/5): 静かで落ち着く大人のホテル - 静かで落ち着く大人のホテル。新・旧・南軽井沢へのアクセス良好。部屋は広く、バスタブも長くくつろげる。スタッフの皆さんの対応も極めて良い。再訪したいホテル。【Hotels.com 担当者様へ】貴社の「このホテルへのアクセス地図」が間違っています。また、記載内容もごく一部。訂正をお願いします。
Verified traveler (10/5): great hotel for family tour to relax - great hotel for family tour to relax
Verified traveler (8/5): Quite Good! - The night staff cannot speak English fluently. It is hard to communicate if encountering issues. Overall is good, have pick up service from JR station. The breakfast is wonderful as well.
Verified traveler (8/5): Great hotel for a large family - Hotel offers a shuttle to Karuizawa Ski resort which is convenient. No restaurants within walking distance though the shopping plaza across the ski resort has many restaurants. Free parking was a plus and large room was great.
wenshiu (8/5): 很棒的飯店 - 離車站有點遠，冬天下雪進出比較不方便。
Kwok Leung (8/5): So good - Big room, but no master bed.
Verified traveler (8/5): 静かで快適なお部屋でした。 - 部屋は和洋室で広くて快適でしたが、WiFiが入りにくかったので聞きに行った子供に対するフロントの方の対応が怖かったのが残念でした。
Verified traveler (10/5): - 真的真的很不錯接駁車歲叫隨走
Verified traveler (8/5): まるで別荘のようでした - 10/9に和洋室に一泊しました。39平米の広さに十分満足できました。部屋に用意してあるロンネフェルトの紅茶もおいしかったです。周りはいかにも軽井沢という木立の中、とても静かでまるで別荘に滞在しているかのようでした。朝食も種類が多く、卵料理、から揚げ、お漬物、リンゴジュースがおいしかったです。夜道が真っ暗で少し怖かったので、ホテル内で食べれば良かったと思いました。駅まで送迎バスがあり、とても便利でした。
maiko (8/5): 駅からも、旧軽井沢銀座にも近い - 広さがあり和洋室の素敵なお部屋。しかし隣とドアで仕切られているタイプなので壁が薄いのが難点。家族や仲間同士なら良いのだけど。他のお部屋に即対応してくださいました。全室喫煙可能らしくニオイが気になるがフロントに言えばスプレーはすぐに用意してくれるから良かったです。ディナーも美味しくゆっくり過ごせました。
Verified traveler (10/5): - 靴が美しく磨かれていたり、着崩れていなかったり、従業員（特にレストラン）の着装が清潔で、誇りをもって仕事をされていると感じ取れ、上品な時間を過ごせました。
Verified traveler (10/5): 服務質素好 - 整體服務非常好，只是位置較遠，但酒店可以安排專車接送，令人滿意!
HUNG (8/5): Environment , location and facilities - It is about 15 min. walking from the JR station. You may contact the Hotel for free transport from and to the Station. Environment is good and quiet, no shops or restaurant nearby.
Verified traveler (10/5): nice,quiet,clean,big hotels - We(2 adults,2 children) stayed in a western-Japanese style. The space is good for children. The hair dryer is not fixed on wall and easy to use for women. It needs 700yen taxi fee from station to hotel and 880yen(including calling service) from hotel to taxi. No cheap food except vandor machine drinks can be reached, you can buy snacks and food from Matsuya, a super market(2km away). You can't walk to the station or near by spots, it is dangerous in the winter, A free shuttle bus(09:00~18:00) or taxi is needed.

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