Best Western Niantic - New London, Mystic Area

Location: 265 Flanders Rd, Niantic, us

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Pets allowed
• Fax/photocopying
• Front desk (limited hours)
• Free wired internet
• Access to nearby outdoor pool
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby

Rooms Available

• One-Bedroom King Suite with Spa Bath and Shower - Non-Smoking

  The suite features air conditioning and a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• King Room with Walk-in Shower - Disability Access

  The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• King Suite with Kitchenette

  The suite's kitchenette, which has a microwave, is available for cooking and storing food. The suite features air conditioning and a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Stovetop
  • Coffee machine
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• King Room with Roll-in Shower - Disability Access/Non-Smoking

  The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Suite, 1 King Bed, Non Smoking, Jetted Tub (Shower Only)

  1 King Bed

  484 sq feet

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 50-inch TV with satellite channels and Netflix

  Food & Drink - Mini-fridge, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free long-distance calls, iron/ironing board, and laptop workspace; cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Closed captioned TV
  • Desk chair

• Queen Room with Two Queen Beds - Disability Access

  The quadruple room provides air conditioning and a tea and coffee maker. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• King Room

  The double room offers air conditioning and a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Queen Room with Two Queen Beds and Shower - Non-Smoking

  The quadruple room provides air conditioning and a tea and coffee maker. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Large King Room - Non-Smoking

  The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Upper floors accessible by elevator
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

Guest Reviews

• Stefanie (6/5): - Für eine Nacht gut! Sauber, Kein Teppichboden Sehr sehr ringhörig!! Man hört einfach alles!! Plastikgeschirr!!
• McCann (8/5): Nice clean rooms, quiet and easy access to local services. - Location was easy to locate. Very clean, newer design and accommodations. Quite hotel with plenty of parking and room. Room that was booked was for two queen size beds. The room had one king size bed and pull-out couch/bed. Due to the nature of the relationship with the person I was with, it was not possible to share the king size bed. I had to sleep on the pull-out bed for the two nights I stayed at the hotel. Certainly not as comfortable as a bed. I'm not sure why this happened as the booking for the room was made well in advance.
• steve (1/5): Don't book it! - Nothing. We booked this through booking.com. The pics looked great, but when we pulled in, we never got out of our vehicle. The property was not well kept at all. There were a lot of weeds. It looked like a crack place. My husband said, "There is no way I would get any sleep here." There was a bar/restaurant that I could not tell if it was in business or not. Don't believe the pics. This place should not be rated good, not even fair. Do not book this hotel.
• Arturo (9/5): -
• Holly (5/5): Coffee was cold breakfast could use improvement - Clean room The lady at the front desk was a real jerk!
• Guest (10/5): -
• Emily (8/5): -
• JohnnyRioGood (9/5): -
• Louise (8/5): Room was very clean. Hotel was clean. The lobby area and seating areas could be less institutional - Didn’t make it for breakfast on time. There weren’t enough supplies ( snacks etc) in front area to purchase. It was rather dark in lobby and common areas for 4:00 pm.
• Kevin (10/5): -
• Darrick (1/5): - Nothing Everything
• Delayna (9/5): -
• oboher (9/5): Ordentliches Hotel - perfekt auf der Durchreise - Das Hotel scheint relativ neu zu sein und es wirkt entsprechend modern. Das Personal war äusserst freundlich - ein echter Lichtblick. Das Frühstück überraschte uns positiv, da für amerikanische Verhältnisse eine vielfältige Auswahl an Produkten angeboten wurden. Sogar Früchte waren dabei. Das Hotel liegt nahe an der Autobahnausfahrt, und ist dennoch ruhig gelegen - etwas abseits von der Hauptstrasse. Das macht es perfekt für den Aufenthalt auf der Durchreise. In den USA ist es üblich, mit der Klimaanlage zu heizen – so auch in diesem Hotel. Leider verursacht das Gerät einen deutlichen Geräuschpegel, sodass man zum Schlafen unter Umständen Ohrstöpsel benötigt. Wünschenswert wäre daher ein alternatives Heizsystem, das weniger Lärm verursacht – etwa klassische Heizkörper.
• Kristen (7/5): - Clean Wood floors Small pillows Cold shower
• Suyoun (6/5): -
• iris (10/5): -
• Luis (6/5): Bad experience - I was not aware that the facility accepted pets. I was awaken from my sleep by the barks of a dog. The dog was barking constantly since 7am-8am and left alone in the room. The issue was reported to front desk. A fine should apply to the customer for neglecting a dog and leaving the dog alone. This was a really bad experience.
• Jennifer (10/5): comfortable stay will be returning - very new and clean nothing it was a great stay
• Jason (8/5): -
• Joseph (10/5): Good solution for your stay if in area - New,clean room, good location, good breakfast and affordable
• Joyce (10/5): -
• kr (8/5): - Nice room.staff friendly at desk. Little bit of mold on bathroom ceiling,soap residual on soap dish in shower.
• Beth (1/5): - We lost electricity which included heat so froze all night long in -12 weather
• Jim (7/5): Looks Great but utilities were horrible - The new look and was comfy..staff were great The breakfast was horrible as well as the coffee. The electric and heat kept going on and off throughout the night foe the WHOLE BUILDING..making us cold and waking us up when it comes back on ..was going to stay there again in July but may not due to the sleepless night that was caused
• Madeline (3/5): There is an issue with the electricity and we are not being able to sleep - No electricity Clean and confortable
• Mark (10/5): -
• Alexandra L (10/5): Wonderful, peaceful and clean! - Very clean, modern and new! The King Room with Kitchenette is beautiful, and HUGE! It feels like a whole apartment, and was spotless! Lots of options for breakfast, and very friendly staff! 10/10 Will stay again! N/A
• Arzt (9/5): Excellent and I would definitely return - The room layout and cleanliness along with a very nice bathroom. The breakfast.. it was OK but not great.
• John (8/5): Very Good - Really nice, new hotel in perfect location. Polite, great price. Food was the lowest level of free hotel breakfast. Could pump it up a notch.
• Susan (8/5): - Beautiful location and a very nice place to stay
• Marcin (10/5): - Śniadanie - słabe !!!!
• Jennifer (10/5): An excellent place to stay for families, pets, and individuals. - We came for a few days stay while working on a family project. We ended up extending our stay several days. We could have moved closer to our project site, but the accommodations where so good and the staff so friendly and attentive we decided to stay. Nothing, everything was excellent.
• Karen (7/5): -
• nancy (10/5): staff was friendly. Coffee and tea available 24/7 - above and beyond my expectations.
• Angela (10/5): -
• Lorena (5/5): - Hotel was close to our activities. The rooms are very basic. We stayed with family who reserved other rooms at the hotel. They were all satisfied with their arrangements and with the price point. Our room was fine. However, my son crawled into bed and realized there was a white grainy substance on the sheets. We made the assumption it was powdered soap. (Fingers crossed) Rightly so, he didnt want to sleep in his bed. Fortunately, he bunked in another room with our extended family who was also staying at the hotel. Our bed was very uncomfortable. Every time my spouse or I turned the whole bed creaked waking the other up. Unfortunately, neither of us slept well. For some reason, this review erroneously says 5 stars. It is a 3 stars at best.
• David (10/5): Exceptional - Everything, especially the 24 hour coffee availability
• Amanda (1/5): Do not stay here, badly run operation - The hotel was badly run. Our room wasn’t ready on time and we didn’t have linens for the pullout bed. We were told housekeeping had gone home. When we worked with the hotel for a credit, they avoided us and lied to us. Had to escalate to booking.com for a credit which was much appreciated. Avoid at all costs, the staff is not well trained and it is a badly run hotel.
• Erica (8/5): It was great! - i liked the pool, and the continental breakfast. we made our own waffles. it was awesome. The staff was accommodating and very kind. The room was very clean and updated. i wish the pool was cleaner. I also wish it was heated. It would also be nice if they had more choices for breakfast.
• William (10/5): Good value, - All very suitable to our needs Better tea selection.
• Daniel (9/5): Night quality property and experience. Would definitely recommend to family and friends - Immaculately clean and spacious property. The staff were excellent N/A
• Jose (8/5): -
• Wendy (10/5): - Very clean updated facilities. Love the floors! No more nasty hotel carpet. No elevator to 2nd floor
• Charlotte (8/5): We had a wonderful time. - Very comfy bed; very new, well-maintained room; great heating system and hot water. Nice, simple breakfast. Friendly staff. We struggled to get housekeeping when we requested 24 hours in advance. We found we had to ask the cleaning staff directly if we wanted our room to be cleaned.
• Alanna (8/5): - Blackout curtains are needed in hotels.. creates more restful sleep in an unfamiliar place.
• Francesca (7/5): -
• Cynthia (10/5): We had a comfortable place to relax after holiday visits with family in the Niantic area. - Convenient location near highway made driving anywhere quick and easy. The staff efficiently handled all housekeeping requests to make our stay comfortable. The hill to reach the hotel entrance can be icy and slick in winter months.
• Brand (8/5): - It's very quiet. Hallway carpets need to be cleaned.
• Brian (10/5): -
• Julien (9/5): Super nuit reposante - Chambre très confortable et la douche c est appréciable
• LoveTravel827861 (6/5): Average - Okay, so the hotel was pretty standard for a Best Western. The ice machine on the third floor didn't work so we had to go to another floor. Our biggest problem was the staff. Borderline friendly and not accommodating. I have stayed with a competitor and received much friendlier and helpful staff.
• gil (9/5): -
• Kathleen (6/5): - Good location in terms of places we needed to go to. The beds were set up on platforms and really made the beds too high. When I went down to the lobby and asked if they had a step stool or something, the woman said no. She said she had not heard anything about the beds being too high before… I told her I was with my mother and she is very short and 90 years old… she said she would let the management know as a suggestion… We also had someone call for us in the early evening and the person that answered the phone said he didn’t know how to call us… Just seemed odd that the staff was not able to assist customers very well.
• Martino (10/5): -
• Ashley (7/5): - The location was convenient, it was clean and the staff was great. Nothing
• melissa (10/5): -
• Valbona (7/5): -
• carolina (10/5): I will definitely stay there again - Everything was great I have no complaints
• Diane (9/5): Breakfast buffet left a lot to be desired. Our room was very nice, comfortable and clean. - It was accessible from the highway, the beds were very comfortable. The bathroom was beautiful. The breakfast buffet was not to my liking. The biscuits and gravy were terrible. The eggs were even worse.
• James (10/5): -
• Lisa (8/5): We would definitely stay at this property if in the area again.It satisfied our needs at a reasonable price - The rooms are clean and comfortable. Vinyl flooring instead of carpet is a big plus to me. We also liked the walk in shower rather than a tub. We had to wait a bit to check in as there wasn’t anyone at the desk and did not respond to the bell after ringing it several times. The staff was very polite and helpful once they responded.
• MICHELLE (9/5): - The location is convenient - right off the highway yet surprisingly quiet. Beds are comfortable, shower is great and staff is very helpful.
• Rebecca (9/5): Comfortable well sized room, good breakfast - Well designed room. good breakfast - waffle maker Provide Nutella with waffles.
• ilia (7/5): Good budget choice but breakfast has to be improved - Spacious and clean rooms, modern design Breakfast
• Daydream55965116989 (10/5): Great hotel - Great hotel ! Was perfect for my needs, close to everything, super clean, modern, staff were friendly, and accommodating
• Ana Maria (4/5): Muy regular! - - Ubicación: central para lo que queríamos hacer. - Parqueadero: tiene buena capacidad y es gratis. - SUCIO: la habitación sucia, aunque le hacían “limpieza”, si caminas sin zapatos en la habitación, los pies se te ponen negros. - PERROS EN LA COCINA: donde sirven el desayuno, dejan entrar perros. Nos tocó uno que hasta puso las patas delanteras en el counter de la comida. - MAL MANTENIMIENTO: la habitación que nos asignaron tenía la persiana y el blackout malos. Pedimos que las arreglaran desde que llegamos y nunca lo hicieron (estuve 5 noches en ese hotel) - DESAYUNO?: es demasiado demasiado básico, poco surtido. - NO TIENE LAUNDRY ROOM: en los amenities Que describen en booking dice que tiene laundry room, pero no es así. No es verdad. - HABITACIÓN DIFERENTE A LA DESCRITA: se agendó una habitación con ciertas características y al llegar nos dijeron que esa habitación no existía. Que las que tienen no son de esas características. - PERSONAL EN RECEPCIÓN POCO AMABLE. - OSCURO: aparte de que no abría la persiana, y no entraba luz natural, no hay casi iluminación en la habitación.
• James (8/5): Good price close to casino - Still seemed brand new good breafest
• Frank (8/5): -
• Henning (9/5): Flawless stopover - Good value, clean, quiet, spacious, friendly staff.
• Gilad (9/5): - we stopped for one night on our way up north everything was as expected nothing
• MICHELLE (10/5): - We have stayed here several times. The staff is very helpful and the room is very clean. For us the location is great. It is right off the highway yet you would never know because it is very quiet. The beds are very comfy and the showers are great. Nothing
• Scott (8/5): -
• Marcilia (9/5): -
• Renata (9/5): - Good price and comfortable
• CHRISTINE (8/5): -
• Colin (10/5): -
• James (9/5): Very nice - OK
• Silvia (8/5): - Breakfast- not good Front Desk- not friendly
• Carlos (10/5): - The staff was amazing. Our room was insanely large and had a second room for the Whirlpool. It was listed as a second bedroom and was truly a second room complete with an air conditioner (or heater) and a tv. Our room didn’t have a bed in that room but I assume if you need it the have something available. Both rooms were clean and so were all the areas we were in. The breakfast was good and it was a pleasant place to meet up and visit with the other people in our party.
• william (8/5): Overall, the hotel was a great value for your money!! Highly recommend staying there. - Location was great with excellent access to major highways. Hotel was very clean and staff was very accommodating. Nick at the front desk was great as was the gentleman who kept the dining area running. Bed was very comfortable but pillows were not. Recommend bringing your own. Breakfast was okay but had better at other Best Western hotels.
• Kevin (8/5): - Friendly staff. Reasonably good breakfast. Clean rooms. Elevator broken.
• bill (10/5): - The room was conveniently located by a back door for easy access to take my dog out to a grassy expanse. At first I thought why are they giving us a room all the way at the end of a looooong hallway? But it was perfect.
• Natalie (10/5): Great hotel for the price. - Hotel was super clean and smelled nice as soon as we walked in. Hallways, Rooms and bathrooms were super clean. Staff were very nice. Checking in and out was very quick as well. A plus was that Starbucks was right next door. Over all I would use this hotel again. The breakfast was not so great. It didn’t have much cooked warm options like sausages or bacon. When I booked this hotel, there wasn’t any warning that pool was closed for the season. Which was very annoying. We booked here because they had a pool.
• Lynn (10/5): - Loved the people who run it. ONLY thing I would change would be a more supportive mattress!
• KIMBERLY (10/5): - Stayed at this hotel for an overnight stay while traveling home with my corgie. Friendly and accommodating staff, room was clean and comfortable, a nice breakfast selection and the hotel was quiet and away from loud traffic. I recommend this hotel if traveling in the area.
• Thomas (10/5): - An excellent choice for the price: super clean facility that seemed very new. Solidly good breakfast, modern room, all very positive.
• O6696CIhenryk (2/5): If you like Smoke smell in your Room and brown water to wash in Stay Here - I reported a strong cigarette smell in the second floor hallway while staying in Room 234 to the front desk late afternoon. The agent went, witnessed the odor. The odor continued the entire length of stay, ultimately coming into our room to the point our throats hurt and eyes watered. When I went to wash my face, brown water came out of the sink--simply put this place is awful. Stay away. No offer to move the room, no pricing concession, just a meager breakfast offering the next day.
• PAZ (10/5): -
• Jones (7/5): -
• Donald (10/5): - Pleasantly surprised with this Best Western property. Convenient, clean, and clearly Best Western has upgraded their image.
• Lori (10/5): - Was very clean and quiet
• Erik (10/5): - I love it
• Loreen M (2/5): - I can honestly tell you that I have stayed at many Best Westerns in my life and this was by far the worst one I have ever stayed at. It was so bad that I had to call corporate and report them. Their elevator was broken every other day for weeks on end. There were so many elderly people walking up and down the stairs and pushing their luggage up the parking lot. The hotel never informed us that my mother had zero access to anything because she cannot take the stairs, and the elevators were constantly broken. My mother needed an ADA wheelchair accessible room and they gave that to her. But, the phone didn’t work in her room and she was not able to access any of the continental breakfast until my husband and I got to the hotel. We had to have many heated conversations with them until they decided to start bringing her breakfast in the morning, which should’ve been one of the very first things that they did. We informed them that the phone didn’t work and they did nothing about it. When we arrived at the property, we noticed that the front desk staff was laying all over the furniture in the lobby and as soon as we entered, they jumped up and went behind the counter. The management staff here is extremely unprofessional. The housekeeping staff is lovely. We will never be staying at this property again and we will make sure that we tell family and friends the same.
• Siera (10/5): - clean property and nice rooms
• Jacqueline (9/5): The facilities were very inviting - It was suite clean and roomy, bed were very comfortable It was clean, orderly
• Harry (10/5): -
• Melbert (8/5): Fijne kamers mierzoet ontbijt - Goede bedden, ruime kamer en badkamer, goede douche en ruime parkeergelegenheid. Ontbijt. Er stond volledig Iers/Engels ontbijt. Behalve toast was er niets wat met een Engels ontbijt te maken heeft. Vooral erg zoete dingen. Zelfs de yochurt smaakte meer naar jelly beans dan naar yochurt. Waarschijnlijk houden Amerikanen hiervan, maar iets gezonds en met voedingswaarde erbij zou wel fijn zijn. En alles van plastic. Plastic bestek, plastic bekers en zelfs plastic folie om de plastic bekers in de kamer. Als we willen verduurzamen dan heeft dit hotel nog een lange weg te gaan.
• Sofia (8/5): -
• kari (6/5): - The elevator was not working and elderly people had to use the stairs. The breakfast was awful as well.
• Suzie (10/5): - Swimming pool. Breakfast and location. All great. Excellent value. Nothing.

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