Villare Hitchin Town Centre

Location: 9 Sun Street, Hitchin, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 AM - 12:00 AM

Check-out: 12:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Non-smoking throughout
• Shared lounge/TV area
• Kid meals
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered
• Front desk (limited hours)
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking

Rooms Available

• Deluxe Double Room, Ensuite (With 4 Poster Bed)

  1 Double Bed

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Digital channels and DVD player

  Food & Drink - Refrigerator and coffee/tea maker

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Iron/ironing board and wardrobe or closet

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Hair dryer
  • Refrigerator
  • DVD player
  • Private bathroom
  • Wardrobe or closet
  • Shampoo
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Soap

• Family Suite, Ensuite

  1 Twin Bed and 1 Double Bed

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Digital channels

  Food & Drink - Refrigerator and coffee/tea maker

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Iron/ironing board and wardrobe or closet

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Wardrobe or closet
  • Shampoo
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Soap

• Junior Double Room, 1 King Bed, Ensuite (Bridal Suite)

  1 King Bed

  301 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Refrigerator, coffee/tea maker, and electric kettle

  Sleep - Memory foam bed and premium bedding

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Iron/ironing board, desk, and wardrobe or closet

  Comfort - Climate-controlled air conditioning, daily housekeeping, and heating

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Free WiFi
  • Memory foam mattress
  • No cribs (infant beds)
  • Soap

• Budget Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

• Apartment

  This apartment features a private entrance, tea/coffee maker, a fridge and air conditioning.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Private entrance
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

• Executive Double Room

  This double room features a private entrance, tea/coffee maker, a fridge and air conditioning.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Private entrance
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

• Standard Double Room

  This double room features a private entrance, tea/coffee maker, a fridge and air conditioning.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Private entrance
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

• Standard Twin Room

  This twin room features a private entrance, tea/coffee maker, a fridge and air conditioning.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

• Deluxe King Room

  This double room features a private entrance, tea/coffee maker, a fridge and air conditioning.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

• Family Room

  This family room features a private entrance, tea/coffee maker, a fridge and air conditioning..

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Private entrance
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

• Deluxe Junior Suite

  Featuring a private entrance, this air-conditioned suite is consisted of of 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The suite offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Samantha (8/5): -
• Zarbafi (9/5): -
• Steven (10/5): Absolutely brilliant hotel for workers or for holidays very clean and tidy lovely people running it very helpful when yo - The property is on the heart of Hitchin a lovely little old town, facilities were excellent and very clean Nothing
• Emily (10/5): Quick check-in with pleasant staff, comfortable night in room. - We booked this property as it was within iur budget and also the location was perfect Not applicable.
• nick (2/5): Poor quality - Location Cleanliness, facilities, breakfast
• peter (9/5): It was a great place to stay for a couple of nights nice and quiet - The situation was perfect right in the centre of town Staff were very helpful Loved the four poster bed Nothing
• Alan (8/5): - Clean & tidy and a great welcome. what more could we want. the free parking is a real bonus in a town like hitchin
• Andre (10/5): -
• dear (10/5): - Everything Nothing
• John (8/5): -
• dear (10/5): - All Nothing
• Zarbafi (9/5): -
• Lee (1/5): Gutted as the first time I stayed was ok - I liked a lot about the property the first time I stayed The second time toilet seat I had to clean before used. Bed bug!!! got about 49 bites lower legs and fore arms. And the noise from the night staff talking loudly to customers outside my door at 1am kept me awake and frustratedly tired.
• Zarbafi (9/5): -
• Norman (7/5): A convenient, largely comfortable stay, but some details and explanations could do with attention. - The location was brilliant, and the room was quite well equipped and clean. The staff member in the attached takeaway was helpful and polite, if a little forgetful at times. The keycard to our room was very temperamental. One of the two lights in the en suite did not work, and one of the bedside sockets was fiddly. The in - room instructions described breakfast as being served in the restaurant, without explaining where the restaurant was - it was outside and at the back of the building (there was also a cafe / takeaway on the street frontage, but this was closed at breakfast times). These instructions also said breakfast was available until 10am at weekends and on bank holidays; on this bank holiday Monday it turned out to have finished at 9am.
• Molly (6/5): -
• Behzad (9/5): -
• Steven (10/5): Lovely hotel lovely place everybody very friendly just a great all round experience - Great location, very clean Nothing
• Jeremy (6/5): Don't park here unless you want to be prosecuted. - Central. Their parking enforcement agency has been hounding me relentlessly since my visit. I have contacted the hotel many times to resolve this, but I continue to be threatened with legal action.
• Michael (8/5): -
• Marco (1/5): -
• Mcdonald (7/5): Quirky place in a great spot - Great location. Quirky oldie-worldie place fitting for the area. Entrance ro the hotel is through a takeaway shop, which is fine but not well signposted. No one there at key drop-off so I left it on the counter. Shower over the bath not easy to access for someone with mobility problems.
• NIGEL (7/5): -
• Jane (3/5): Would not recommend - At least the bed was clean Room 2, Broken shower, broken bath handles, broken floor tiles in bathroom, toilet failed to flush properly, curtains hanging down and torn, air conditioning unit dripping water. Unable to get into room with swipe card, after going out, had to get staff to assist as we experienced at around 23.00 -00.00 when someone was hammering on the front door to get into his room and no staff available.
• Hugh (4/5): A room with a number of issues that could easily be fixed to make a pleasant stay. - The bed was clean and comfortable. Free parking. Polite staff. Some of the lightbulbs were flickering on and off. The shower head didn't have a mounting point on the wall, it was broken, which then means holding the shower head in one hand while trying to get lathered up. There was nowhere to put a wash bag in the bathroom apart from balancing precariously on the sink. The toilet seat was cracked and needed replacing. Heating did not work. I was told that the aircon produced heat, it did not. A plug in electric fan was provided and that did take the edge off, but not what I would expect in a hotel. The bedside tables had no handles on the drawers and were in a poor state. TV was on a stand, but was sitting at an odd angle, so, broken. Some power sockets didn't work, so when you plugged in a lamp, you couldn't then charge your phone beside the bed. All of these things are fixable, and shouldn't cost a lot to rectify - once fixed, the room would be fine for the cost.
• Mark (8/5): -
• David (10/5): Four poster bed in Central Hitchin - Amazing Central location with parking avaliable. Beautiful four poster bed with ensuite. Later at night get a few of the pub goes leave, but expecting it, wasnt a problem.
• Bertrand (10/5): Nice place, proper 16th century though carpet is a bit 1970’s - Location Felt deserted
• Alex (4/5): Great location, not the most comfortable/functional of rooms but you get what you pay for. - Great location for accessing town. Room was big enough for what we needed and provided everything . The toilet didn't flush correctly and often took over an hour to refill the bowl, and was very awkward to use standing up due to the slanted ceiling. The tap also didn't provide a consistent stream and sprayed everywhere. There was also dried blood on the sheets, though the rest of them seemed clean. The windows were also forcibly open (though behind a second pane of glass), which allowed far more noise to get into the room, and reaching them to close them was impossible.
• Elizabeth (7/5): -
• Matt (4/5): -
• Scott (10/5): -
• Ann (8/5): -
• Mark (7/5): -
• Viktoriya (1/5): -
• Hayley (3/5): Only stay if you sleep very well. - Location on the high street was well placed, however very noisy during the night with people leavings pubs/clubs and hanging around directly outside. The main problem was that the bedroom is an attick room and there are no blinds on the skylight. We woke up at 5am when it got light. It also did not feel very safe with the bedroom door not being able to lock independantly from the access control lock outside the door, the inside had a latch but it did not work. There were also lots of moths in the room.
• Viktoriya (8/5): - Location The soundproofing is very poor; cars drive past the window at night and it’s impossible to sleep
• Robina (9/5): Excellent value in central hitchin. - Excellent central location with parking in the centre of hitchin surrounded by restaurants and cafés. Very good value for money. Huge comfortable room with separate bathroom and huge TV. Some reviews complained of noise but I was there mid week and was not bothered at all by noise. Nothing
• Maria (6/5): Concerning but the bed was comfortable. - The bathroom was much to be desired but it was clean and the bedroom was lovely despite the fact that the kettle was sitting with old, stagnant water in it. I was exhausted after an emotional day and slept really well in the comfortable bed. Unfortunately, first impressions do matter and, having no reception area was worrying. Having to distract one of the two girls behind the food counter of the deli that was in place of a reception was bad enough but then, I was led to a dark, cluttered room which, quite frankly, scared the life out of me. I asked the girl if I would be safe there. She told me how much I had to pay twice and I when I voiced my concerns about my safety, she just offered a vacant smile, took my money and showed me how to enter my car reg before leading back through the deli and around the side of the building one of a number of doors, each leading to a selection of the rooms. After about 20 swipes of the key card, she eventually got the door to the room to open & I was concerned whether I would get back in when I returned later in the evening - again, I just got a vacant smile. Being in the high street, on a Saturday night, brought its expected noise from the revellers in the street but, despite that, I was exhausted after an emotional day and slept really well in the comfortable bed. There was no one to see me off - the keys were left in the room. It was very impersonal and I would say it was just about functional. I would also advise single women to avoid it as a friend who also stayed there that night had a very frightening experience at 3am.
• Melany (7/5): Great location, very oldy worldy, very loud on a Saturday night but it is the town centre. Super comfy bed :) - Great location and very handy car park Shower handle fell off in the morning - it was loose - we had to leave 8.30am and wanted to tell reception but no one there.
• Steve (7/5): -
• Chris (7/5): -
• Steven (10/5): -
• Kim (6/5): Yes - In middle of town centre Very noisy until 12am room on to of busy restaurant
• heidi (10/5): -
• Damilare (7/5): Good - The staff was so nice, she even upgraded my room free The price was too much for such property
• Ellen (8/5): Comfortable, convenient & suited our needs - Quick walk away from the restaurant we were going to. Centre of town where everything was. Safe On site car park. Easy booking, check in & payment Can’t say we disliked anything. It is an old building so you shouldn’t compare it to a new built hotel. Outside noise but that’s part of being in the town centre.
• Zarbafi (9/5): - Excellent all around No complaints
• Zarbafi (9/5): - Very friendly and accommodating to all our needs. I am a regular visitor and have no complaints at all. The hotel is very central to all amenities and restaurants and bars. Recommended for couples or families. No complaints
• Clare (1/5): I was disappointed and disgusted. - I thought it was pleasant but I was very disappointed when I realised how dirty and unfinished it was. •Leaking air con water running down the door frame • Cracked floor tiles •Unhoovered carpets •Dirty Someone else’s underwear in my bed. UNACCEPTABLE!!! The dirty unfinished room and bathroom and the lack of contact on check in and checkout.
• Christopher (9/5): -
• Michael (8/5): -
• Farouq (8/5): Very nice room but pot luck with revellers across the road - The four poster room is lovely. It has a superb bathroom with a walk in shower. The bed is a bit high but comfortable. And the hotel is so close to everything Hitchin has to offer. And parking right by the rooms is great. Clean room and warm. We have stayed here previously and did not notice the noise. But this time we were awake until the morning with revellers outside. We have stayed in rooms away from the road which were better for noise. But those rooms are not as nice as the four poster rooms.
• Kerry (3/5): -
• Margaret (10/5): - Nothing not to like Nothing to dislike
• Ashdon (8/5): -
• Damodaran (10/5): - Location, staff and low key vibe Breakfast could have been better
• Goodwin (9/5): Room cold, but sorted with additional heater. - N/A All good
• Alan (10/5): Nice 4 poster bed , great location - 4 poster bed , clean, friendly, great location free parking , lovely bakery across the road , lots of eateries near by
• Sian (10/5): Me and my partner had a wonderful stay - I love how it’s on Main Street and u still can’t hear the music across the road
• Sian (10/5): -
• Oisín (6/5): Pleasant but overpriced fo what it was - The room, bed and bathroom was clean. Bed was comfortable and was ideally located to Hitchin Town Centre. No reception area. Just a phone number and someone comes to meet you in the Buritto place down stairs. There was no shower curtain so couldn’t have a shower without soaking the entire bathroom.
• paul (1/5): - Nothing
• Vikram (10/5): - Great location. Comfortable room
• Ebrahim (7/5): -
• Jessica (10/5): - Lovely friendly staff and love the bathroom Loved everything
• dear (9/5): -
• Wesley (3/5): -
• Joanna (4/5): Quite tired and vulnerable - Location was ok. There was parking although very very tight. You check in through a takeaway shop. The rooms are more like a motel so it feels quite exposed. The furnishings are very old and in need of an overhaul.
• Nethercott (4/5): Was great location just a bit cold - Great location Rooms were cold and the door card didn’t work at 1 am!!
• Andrew (8/5): Good value and close to plenty of restaurants - Great location, huge tv & free parking Nothing
• Caren (10/5): - They upgraded my room to a four poster bed - wow!! Location, comfortable and value for money 😊 Nothing.
• Jessica (10/5): - Close to the town centre. Beds are really comfortable and the bath was nice and big :) I liked everything
• dear (10/5): -
• Phyll (7/5): Overall ok but it was cold - Easy access to town Heater in room it was freezing
• andrew (8/5): - Very good location clean nice comfortable rooms located near alot of good restaurants and bars couldn't be more central really Reception was a fast food style spot and the outer facade of the premises was rough looking compared with the actual comfort and level of hospitality that was actually provided, I would stay here again
• Ann (8/5): - The bedroom was spacious. The reception is the Burrito shop. We had been passed the hotel and found a postman who told us where to find it. Unfortunately there was a missing communication between the man who showed us to our room and the dining room which wasn't open for our breakfast and so we had to go elsewhere having left a message on the phone number to say we were waiting outside. We did receive a very apologetic call later offering a refund.
• David (3/5): Generally not a good experience. We shall not return.ui - The location. The room. Big wardrobe but not suitable to hang clothes. A big ironing board was in it. There was a big empty cupboard not suitable for use . Basically nowhere to put clothes other than leave in suitcases. Kettle was on top of the cub board but the electric cable was too short to reach the socket. Kettle could only be used on the floor. Milk, coffee, sugar etc was available but not replenished without us asking. Room was only cleaned on one of our days. Big four poster bed but not possible for one of us to see the TV when in bed because of one of the posters. We moved the TV onto a big fridge. Totally surplus to requirements. No easy chairs in the room. The shower room was obviously fairly new. Very clean. The fixed mixer tap over the washbasin was not suitable for filling the kettle. No room to get any part of the kettle under the tap. We had to fill the kettle using mugs. Breakfast was served in the main part of the hotel. We had to go outside to get to the room. Fortunately it didn’t rain too hard. The room itself was bitterly cold. We had to keep our coats on. As did the lady who cooked and served the breakfasts. Odd to see her in a big winter coat. She was very pleasant but we did not have cooked breakfasts. Our room key card was unreliable. On almost every occasion when we returned to the hotel the card didn’t work however we swiped it. We were told that this might have been because we kept it near to our phones. On one occasion we were given a master card giving us access to other rooms. There were very few staff members, all very pleasant. However, we got the impression that they had never run a hotel before and that they were learning on the job. There was no formal reception. You had to go to the burrito restaurant, being part of the hotel. Fortunately there was always someone there even when the restaurant was closed.
• Jessica (10/5): - Everything, we love staying here Nothing, it was all great as always
• Corinna (4/5): Very disappointing stay - The plus points - the location is close to the town centre, the included car parking and overnight the room was quiet until early morning (6/7am ish). But the negative issues far out weighed these, please see below. The room was very cold, the central heating radiators never came on at all. The air con unit only blew cold air not hot, a very small electric fan heater was in the room as I suspect they knew the heating did not work. No hair dryer in the room. For a 3 night stay the room was never re freshed, only a couple of coffee sachets and 2 milk sachets for 3 nights. Toilet rolls ran out and had to buy our own. I did message the hotel but none ever appeared (or coffee, milk etc.). Shower was broken and held up with a cable tie, water flooded the floor. Only 2 bath towels provided, no hand towels, and never changed. There is non hotel reception, you have to check in via the Taco/Burrito bar, which is closed in the mornings so there is no one around. I just can't believe how this hotel has got a 4 star rating.
• Margot (6/5): - Schoon bed. Bad en wc in kamer Plek. Nabij uitgaan centrum Inchecken bij restaurant ernaast. Staat van vloerbedekking op trap, badkamer en kamer is oké en jan opgeknapt worden
• Natalie (7/5): - Location is great for going out for food and drinks in the town. Moz was very welcoming when we arrived
• Anthony (9/5): Would recommend for visitors to the area, will return when I’m next in town. - Easy to find, check in was easy. Great location for the Town Centre. Staff were friendly & attentive. Parking on site. Rooms were clean & comfortable. We had dinner in the burrito restaurant downstairs & this was lovely too. I don’t have anything negative to say about my trip. Everything was fine.
• Corinne (7/5): Would go back - Price and location Bit chilly
• Denise (9/5): Very happy, Silvia especially was very friendly & helpful and management were the same. Couldn’t show any photos onl - Very central, staff were excellent, very helpful & friendly, I did request a ground floor room as a booked months in advance but didn’t get one. We were upgraded to a bigger room which was lovely but on the second floor. No lift but the hotel is old and lovely which has been renovated in some areas. This is our second stay here. We had a shower in the large bath which is fine if you didn’t have mobility issues. I found it quite difficult to get in and out of the bath which was very high for a short person with back problems. It could also do with a rubber bath mat in it as I found the bath rather slippery. I ended up putting a hand towel in the bath so I didn’t fall.
• Christopher (9/5): - De ligging Fijne douche Aardige eigenaar Geen lift,en veel trappen Card key werkte niet, Trappen af en op 3 keer, en 3 trappen Mijn moeder moest op zijn knieën de trap op,(92) jaar. Verwarming standkachel, of een dikke jas Ontbijt redelijk, maar spicey sausage niet verwacht,en niet te vreten,zelfs mijn hond zo het doorgeven Echt vies,en niet eens een normale engelse Worst. Maar volgende keer,komt niet
• Wayne (2/5): Convenient, but would not return. - Its Location No reception, did not know we were coming, the decor and cleanliness was poor for the price.
• Gibrilla (7/5): - The bathroom facility The cold- the room was too cold as the heating didn't work
• Chris (5/5): -
• Rosslan (10/5): -
• Robert (8/5): Enjoyable - Central so an ideal position Loose floor board
• Clive (8/5): Nice room but with a small issue - Very nice and clean room, very good bed. The only thing i did not like was the position of the toilet in the bathroom, room 2, right under a sloping roof, too easy to bang your head if you forget to bend as you stand up after using the toilet.
• FEDERICO (1/5): DIRTY, UNCLEANED SCAMMERS - NOTHING. EVERYTHING. We booked three single rooms for November 18th. To begin with, there is no reception at all — check-in is done inside a taco kiosk. The rooms were freezing, and we were not given any information about the heating (and from what we could see, there weren’t even any radiators). The rooms smelled terribly of mold, were extremely damp, and absolutely not clean. They were dusty, and in one of the rooms there were cobwebs and a rather large spider that was impossible to miss. The mattress was completely stained, and the entrance to one of the rooms was in a state of total neglect, with glass and aluminum beer bottles left on the ground. The bathrooms in all three rooms were unusable — extremely dirty — and in one of them the shower wasn’t even working. The staff member, Mehvish, suggested that I take a shower in another room after 11 a.m., meaning after the guests staying there had checked out. So much for hygiene and cleanliness. We obviously refused to spend the night in such a place. Mehvish even signed a form confirming that we did not stay there, and despite our complaints about the dirt and lack of cleanliness, we were promised a refund the following day (November 19th). Now comes the “fun” part: these skilled scammers not only failed to issue any refund (we still haven’t received it), but they kept promising updates that never came unless I followed up myself. On November 21st, I was told to be patient because the person responsible for refunds was sick. No further news. Today I followed up again and was told that the rooms were not dirty at all, that they never receive complaints about cleanliness (which clearly does not match the reviews), that I was offered another room (absolutely false) and refused it, and that I could speak to the manager today — of course, I NEVER received any call. Absolutely unbelievable. They use the excuse of an “old building” to justify the lack of cleaning. In Italy, a hotel like this would be immediately shut down.
• DANNY (2/5): Great location but disappointing stay. - Car parking was good. Central location was good. Room was clean and spacious. No information prior to check in to help arrival, and the check in is actually a burrito shop. We walked around for 20 mins with no idea how to get access to the rooms and finally found a local shopkeeper who advised us on how to access hotel (he had been asked many times before). The hotel advertises a restaurant and bar, serving breakfast. They have neither. There is no restaurant or bar at all, it is purely a room. The rooms are not secure as entrance to each building is left open , so anyone can walk in to the communal areas. The room keys do not work, and on arrival we were told they were 'dodgy'. We spent 30 mins trying to use our key, and needed to go to the burrito shop to have this replaced. Once replaced, the key to the room still only worked once in every ten swipes at best which was frustrating to say the least. We did make a complaint but the hotel did not seem to have any management in place on site, and we heard nothing back.
• Riely (10/5): - it was nice
• Jessica (10/5): - The room was lovely, and I loved the sunken bathroom. The staff were friendly and the location is great. Nothing it was all lovely
• Lewis (1/5): -
• Andrew (5/5): Comfortable but disorganised management.Hope it improves - Room was clean and everything worked. Reception was awful, hanging around, card machine not working. Painters and equipment in the hall and stairs on arrival. No clear direction as to where breakfast would be, had to wander around poking head thru random doorways until we found the right one. No where to deposit key card upon leaving.
• Deepak (8/5): - Shower drain was block As above
• Frank (8/5): It was enjoyable, but need them to pay me back the said amount - Staff were friendly Free parking when you enter your car registration, but keep on getting parking tickets, I sent it back to them before they cancel it One of them they forgot to cancel it and I received bailiffs letter of cost of£170 of which I had to pay Am still waiting for the refund of this amount

Photos