Saint George Palace

Location: 5 Kosherinata Str., Bansko, 2770, Bansko, BG

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 11:00 AM

Amenities & Facilities

• Full-service spa
• Fitness facilities
• Fireplace in lobby
• Arcade/game room
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Sauna
• Ski storage
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Picnic area
• Steam room
• Elevator
• Fitness facilities
• Fireplace in lobby
• Hiking/biking trails nearby
• Ski storage
• Breakfast available (surcharge)
• Television in common areas
• Arcade/game room
• Safe-deposit box at front desk
• Free newspapers in lobby
• Full-service spa
• Snowboarding nearby
• Ski lessons available nearby
• Billiards or pool table
• Playground on site
• Ski equipment rentals on site
• Free self parking
• Free ski shuttle
• Reception hall
• Horse riding nearby
• Well-lit path to entrance

Rooms Available

• Superior Suite, 3 Bedrooms

  2 Double Beds, 2 Twin Beds and 1 Queen Bed

  1292 sq feet

  
  

  Layout - 3 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - LCD television with cable channels

  Food & Drink - Refrigerator, electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 8 (6 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

• Studio

  1 Double Bed OR 2 Twin Beds

  323 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - LCD television with cable channels

  Food & Drink - Refrigerator, electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Separate sitting area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

• Comfort Suite, 1 Bedroom

  1 Double Bed and 1 Queen Sofa Bed OR 2 Twin Beds and 1 Queen Sofa Bed

  538-sq-foot individually decorated room with a balcony

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi

  Entertainment - LCD television with cable channels

  Food & Drink - Refrigerator, electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Free cribs/infant beds
  • Separate bedroom
  • Bedsheets provided

• Classic Suite, 2 Bedrooms

  1 Double Bed, 2 Twin Beds and 1 Queen Sofa Bed

  645 sq feet

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - LCD television with cable channels

  Food & Drink - Refrigerator, electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 6 (4 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

Guest Reviews

• Diana (10/5): - It is very clean. The appartment was spaciouse, clean, had a great view. The swimming pool was clean and good for swimming. We will definitely come back. The testaurant offered a lot of food options.
• Atanas (10/5): - Great place!
• Emiddio (4/5): - Deludente. Cena orribile. Assenza aria condizionata pomeriggio c. Aldo nelle Stan, e. Insetti pvunque
• Heidi (10/5): Nice stay - First room had a very bad bed. But when we ask for a solution whe got a new room. Rooms are basic but very clean. Very frendly people at the reception and restaurant. Breakfast and dinner is very good.
• Iacob (8/5): - Nice hotel !
• muadh ali (8/5): - Good and big apartment
• LeeFez (10/5): February Ski Holiday - Excellent great value hotel. Free shuttle to the ski complex and only 10 minute walk into the superb Bansko. Great friendly service and food quality. Special shout out to Bobby the bartender, really top bloke and fantastic service. Will be visiting here again.
• nickymL9684GD (10/5): 10/10 - We have just come back from a 7 night stay at this hotel. We had a 2 bedroom apartment which was huge, very clean , modern and warm. We were lucky to have 2 separate balconies that over looked the mountains. The food was buffet style for breakfast and dinner. You could also order off the menu. There was a great deal of choice and it tasted amazing. The staff were very lovely and helpful in the restaurant. We also had 2 massages at the spa that week, the ladies were incredible and the guy who looked after the reception was so welcoming, chatty and very funny, There are 2 bars, 1 downstairs and 1 upstairs,, Booby who ran the downstairs bar was a delight and made the best frozen daiquiri’s! That bar was more lively that played live football etc of an evening. The upstairs bar is a lot quieter, their happy hour cocktails were very good and the views are beautiful at sunset from there. Overall the hotel, facilities and staff were 10/10 and I would definitely stay there again.
• wghand (4/5): Basic option, not 4 star accommodation - I stayed in Feb 2025 for a ski trip. Overall I’d say this is a basic option suitable for a couple of nights but didn’t feel like a 4 star experience. The price I paid was €360 for 4 nights. The site is quite big and about a 15 min walk (downhill) into Bansko town and the Gondola. There is a shuttle morning and afternoon which was reliable. The apartment was very big which is an obvious plus, but as a whole it felt very worn out and basic. There were a few simple things which lowered the experience substantially, namely: the curtains didn’t cover the windows fully, and the fixtures were very worn. Pretty much all wall fixtures were hanging out (e.g. hooks, towel rail, soap holder), there were cracks in the mirror and tiles, and everything was loose including taps which wobbled or were hard to use because they rotated when turned. The water pressure was very strong but the shower head was small and uneven which made showering less enjoyable. There were no trays in the shower for toiletries. The bedding was thin and I found the pillows lumpy. There are a couple of glasses and cups in the kitchenette but not much for catering. However, the room was extremely clean and housekeeping was fine with fresh towels every day. There are many facilities but I didn’t use much so can’t talk to those, but overall the hotel lobby, restaurant, and bar felt dated, worn, and basic. They had a wine tap dispenser in the lobby which I used one evening but they only offered plastic cups not wine glasses. It’s worth mentioning that my friends stayed in a 3 bed apartment which seemed a lot more modern so it may be some rooms are better than others.
• Dreamer43073927104 (10/5): Enjoyed every minute! - The rooms are very specious and cosy, with plenty of storage and very good size beds, we stayed in two bedroom apartment and we had two separate bathrooms which made it very comfortable. Food is very healthy and good, with options for vegetarians and little ones. Comfortable location, walking distance from city center as well as quiet for those who wants to just chill after busy day of skiing, shuttle to and from gondola makes it very comfortable as well, however drivers can be a bit grumpy, but the rest of the staff is perfect. Receptionist Anna made our stay so comfortable, she was very welcoming, helpful and explained everything we needed to know, the barmen Bob made our evenings fun and guy in the sauna was super welcoming as well. In general we loved staying in St. George palace and know recommend it to others. We definitely will be back!
• Departure44169264408 (8/5): Comfortable accommodation - On arrival the foyer is cosy and inviting with a large and very impressive fire. Reception staff very helpful. Rooms are not so fancy but met our needs. We actually had to move rooms following a plumbing emergency (freak occurrence, not a reflection on the hotel). We had booked a 2 bedroom apartment for myself, husband and 2 children 12 & 14 as we didn’t feel it was fair for them to share a sofa bed if we got a 1 bedroom apt. In the first apt both bedrooms had twin beds. Bathroom was equipped with bath and separate shower. Shower wasn’t the best, if you turned it up too high it would flip up like a crazy hose, spraying over the top of the screen and soak the whole bathroom. Kitchen had dishwasher, 2 ring hob and electric oven and a very tiny fridge. There were 4 cups, glasses, plates, bowls, etc, a frying pan and saucepan. Living area had a sofa that fitted the 4 of us (we’re all quite slim) and a Tv. The room we were moved to was a bit bigger, still 2 bedrooms but one had bunk beds with a small double on the bottom, the other had twin beds. Kitchen this time had a 4 ring hob, electric oven, large fridge and bigger dishwasher. No pans this time but I brought a couple of my own saucepans, a frying pan, wooden spoon and disposable tin foil trays for the oven. Both rooms also had dish soap, a tea towel and dish cloth provided although I had brought my own along with dishwasher tabs. Plenty of cupboard space for food. Again just basic necessities provided for cutlery/plates, etc. Shower was better although it leaked. Curtains weren’t quite wide enough for all the windows. So all in all, rooms weren’t luxurious but were comfy and fit for purpose. Plenty of towels provided. We went to the pool/hot tub a couple of times, robes and slippers provided in room and towels in spa. No issues with the facilities, not too busy but we were there outside of school holiday times. We didn’t eat in the restaurant but had pizza delivered to our room a couple of nights when I was too tired to cook and it was delicious. Room service prices are the same as the hotel restaurant prices with 10% added for room service fee. We thought price was very reasonable. There was a shuttle to take everyone down to the gondola in the mornings and back to the hotel in the afternoon, last one at 5pm. Distance into town is walkable but not in ski boots. We found grocery shopping limited in the town, ‘supermarkets’ were small and overpriced. Always check your change if you pay cash!! Due to this and also limited time to shop if you are out skiing all day, I wouldn’t do self catering again. We booked with Balkan and were very happy with the service we received from them. We got fast passes for the gondola as standard with Balkan which is invaluable. We also left our ski gear in the hire shop at the gondola station so didn’t need to carry anything apart from our boots. We had a great week in Bansko and would recommend it for beginner skiers. We would also go back to St George palace.
• Kelly (10/5): - We really enjoyed staying at Saint George’s Palace. The reception staff were so friendly and welcoming. Great swimming pool and spa area. Plenty of choice for breakfast. Great to have shuttle bus to gondola.
• LEGOrach (8/5): Great for our first family skiing holiday. - Great hotel for our first family skiing holiday. We stayed half board and in the 2 bedroom apartment. Breakfast and dinner were excellent. The food was wonderful- but if you have fussy eaters you may struggle as there’s no chips and chicken nugget type options. The spa was brilliant and a welcome treat after a day of skiing. The whole hotel was really child friendly and welcoming. We will be returning.
• Ozgur (10/5): Aile için ideal - Yoğun olmasına rağmen sessiz sakin bir otel. Konum olarak biraz şehir dışında fakat kayakçılar için shuttle hizmeti var. Tekrar gelmek isteriz.
• darraghg438 (10/5): Holiday - Service was great, rooms were very well kept, Bobby the bartender was really nice and showed us where to go out around Bansko. I really hope Bobby is there when we come back next year, the food was really nice and very affordable. Bansko is a very affordable and nice place for holidays.
• Z3259LUpeterm (10/5): BEST HOLIDAY EVER - Amazing time amazing service amazing value for your money fantastic food and fantastic staff ( especially Bobby the bartender in Ascalon Bar ). Our apartment looked luxurious the facilities were great with a pool, hot tub, steam room and sauna , the food was lovely and very well priced and our Barman Bobby gave us a 5 star experience we are coming back next year !!!
• Seher (4/5): Poor and a disappointing Stay - Except the rooms was enough big for a 5 people family, the rest was poor. The bed quality was terrible. The breakfast was poor, the spa especially the pool was too bad. There was a bug in the room. The tv was not working well. The water and the inside of the spa area was too cold. The jakuzi was not working properly and it was too small. The swimming time ends too early for a skiing place. I would way, ı would not prefer to stay there again.
• Azade (2/5): Berbat maalesef - Odalar çok pisti. Çekmecede daha önceki müşterilerden kalan çöpler vardı. Halıların üstü saç doluydu. Her gün temizlik adı altında sadece çöp toplanıyordu bir gün elelmanları görünce lütfen süpürğn dedik de süpürdüler. Dolaplar çekmeceleri açtığımızda devriliyordu. Havuzun dibi saç doluydu. Yar bandı vardı dedik temizleyin pis her akşam temizleniyor dediler ama üstünü örtüyorlar ve temzilik olmuyor. Daha da beteri dışardaki pisliği de havuza süpürüyorlar. Havuz akşam 8 de kapanıyor sözde ama 8 e 10 kala havuzun üstüne örtüyü çekiyorlar. Kaç kez uyardık dinlemediler. Kahvaltısı çok cılız biz ekstra para ödeyip aldık almaz olaydık. Salad bar bile yoktu bir iki Çeşit peynir o kadar. Odalarda kahvaltı hazırlayacağımız tava gibi Malzemede yoktu. Bir daha asla asla kalmam. Ayrıca banskoya yürüme 10 dakşka gibi göstersede dağ başında ve asla yürünmüyor.
• Verified traveler (8/5): Friendly hotel to enjoy bansko - Hotel Review I had a pleasant stay at this hotel. The staff, especially at the reception, were incredibly friendly and helpful, making us feel very welcome. The rooms were spacious, which added to the comfort of our stay. Another highlight was the large and varied breakfast selection, which exceeded our expectations. On the downside, the hotel is a bit outdated, particularly the spa area, which was a bit disappointing. Additionally, having a car is essential as the location is not very convenient for public transportation. Overall, the price-to-performance ratio was good, and despite the minor drawbacks, we enjoyed our time here.
• P4016JTscottb (8/5): A lovely holiday experience. - Myself and teenage son had a great four night stay in the hotel. It was spotlessly clean and all the staff were attentive and helpful. The manager especially quickly agreed a late check out for us so we could have an extra days skiing. Pool, food,ski hire and shuttle bus etc all of quality , nothing was too much trouble for them Thankyou ,we hope to return with the rest of the family another trip. Scott and Rory Baird.
• Rossitza (10/5): - Friendly people,lovely location,perfect service! We love it!
• DaveyS6 (2/5): An awful experience, we won't be returning, and we certainly won't book with Balkan holidays again - On arrival at the hotel you might think you have indeed walked into a 4 star hotel but the beautiful reception is just a front. The apartments are barely 2 star, and I'm being generous, and the spa leaves a lot to be desired. The apartments themselves are furnished with cheap furniture, MFI would have been embarrassed to stock it. One of the sliding wardrobe doors fell off the first time I touched it, dangerous if that had been a small child. One dressing table, if you can call it that, had a stool, the other one in the other room didn't, there was virtually nowhere to put anything down. There were 2 bedside lamps between 4 bedside tables, nowhere to plug them in anyway and the standard lamp in the living area had a broken plug, my wife didn't realise and could have got a nasty shock. The carpet was cheap and worn, the showers leaked and the plug holes in the bathroom floors didn't drain. The tiles were dirty and missing in places. There was a missing curtain in the living area. The dishwasher didn't work, there was barely enough equipment to cater for yourself and there was only one sofa so only 3 spaces to relax in, the fourth person had to sit on a kitchen chair. And we'd paid a supplement because there was a sofa bed so apparently it was a 6 person apartment. There was a small area which we assumed was for luggage and ski gear but there were no hooks and no heating so we had ski gear draped everywhere at all times. The pool was nice but around it was a slippery deathtrap which was never squeegeed, except for the small area in front of the reception desk which was rarely manned anyway. You were lucky to get a towel. The hot tub was green and cloudy most days, the steam room barely steamed and the floor outside the sauna and steam room was literally slimy under foot. Who knows when it had been properly cleaned last. So just to put all this in context my wife doesn't ski, she tried it once but didn't get on with it. She agreed to come with us and our friends if we went to a spa hotel, how she regretted that decision. She endured an endless succession of maintenance and housekeeping calls, many of those entered the apartment without knocking. Beyond the broken dishwasher there was a leak in the ceiling of the apartment below, no doubt because of the drainage issue so we had a full re-grout one morning. The dishwasher got sorted, eventually, but we had to ask them to come and put the kitchen back together and clean up after themselves. And she didn't dare book a treatment at the 'spa', god knows what she would have got! She was literally in tears of frustration with the rep. So of course we'd complained to the rep who said he would arrange for the management to see us but they didn't show, my wife just got a receptionist with a bad attitude. She was offered another apartment which was on the other side of the hotel from our friends, also pretty tatty, also with only one sofa but with a washing machine and no dishwasher at all! We also witnessed another hotel guest complaining that some of her clothes had gone missing. She got nowhere either and left the reception in total frustration. The management did apologise, by leaving us a bowl of fruit, a bottle of wine and a voucher for some what are effectively cheap cocktails. Too little too late on the last day. The Manager didn't bother to respond to my email of complaint afterwards. And Balkan holidays barely acknowledged let alone upheld any of our complaints. Apparently they had 'fulfilled their contract with us!!' The holiday cost us over £4K. Now I've been on a lot of ski holidays, stayed in hotels, apartments, chalets, Air BnBs but I have never experienced anything so bad. It was like Fawlty Towers but with a nicer reception. And the icing on the cake, we found drugs and paraphernalia in the apartment which we reported after we left. Can you believe they had magically disappeared when the staff went to look for them? Of course the hotel denied all knowledge. One small positive, Bobby the Barman, a very nice fella with excellent customer service skills. He could have taught most of the rest of the staff a thing or two! A shame he was powerless to stop the rabble of kids running around the sports bar whilst we were eating. Apparently their parents were having a nice quiet drink upstairs in the (too hot to stay for more than one drink) cocktail bar. All I can say is just don't, spend the extra money on a real 4 star hotel with a decent holiday company. Stay well away from this hotel and well away from Balkan holidays.
• Martin (10/5): - We had a room with a Beautiful balcony, looking up at the mountains. Fresh Mountain air, loved the peace and quiet. Excellent buffet breakfast. Friendly and helpful staff. The room finishes were not new But very adequate. We just loved our stay! And we discovered the white van that takes you to the Vihren Hut Is only a five minute walk so that was perfect! Alain all we really enjoyed our stay.
• Gueorgui (8/5): - Overall very good hotel,as usual for Bulgaria the roads and area is not finished. Doesnot have Air-conditioning as expected in mountains, but in hot weather is impossible to cool,especially on upper floors. Simple resolution would be portable Air-conditioning units to be rented if needed for extra cost
• Tripre_11 (8/5): Good place for families - We had a two bedroom apartment with kitchen, which was great for a family of three. The bathrooms were a bit worn but there was cleaning every day and the apartment was spacious. Comfortable beds and good sleeping quality. We prepared our own breakfast but did not use cooking facilities. The hotel restaurant had good food and it was good value for money. We rented skis at the hotel and the man in the shop was very helpful. The swimming pool was nice, although it gets crowded at peak hours.
• Verified traveler (4/5): Wouldn't rush back to Bansko - In general, I felt the staff were rude compared to borovets. Hotel was a fair distance from the gondola/town.
• lalaehall (8/5): Family time in Bansko, where we met Bobby the barman! - Lovely apartment hotel, all very clean and spacious. Kitchen was lacking in crockery so was unable to cook anything until reception arranged for saucepan etc to be delivered. Bobby the barman was a wealth of information and very helpful. Had some lovely evenings chatting finding out about the area and places to go. Swimming pool was ok but cold which meant all the kids went in the hot tub so unable to use this facility. Sauna and steam room very clean and nice. Food from room service and bar area was reasonable and tasty.
• elliotc801 (10/5): Bobby made the trip 10x better - We visited the St George for a group ski Holliday, the hotel was brilliant and accommodated excellently. We would highly recommend it. What really made our stay special was the bar tender Bobby who was an absolute please to speak to and made us feel welcome, his stories were hilarious and we look forward to seeing him on the next trip.
• Onur (10/5): Güzel hizmet. - Otele girisimizden son gunumuze kadar guleryuz görduk , otel cok yeni ve odalar cok temizdi. Odalarin dizayni tüm ailemizi bir otel odasinda degilde evimizde konakliyormusuz gibi hissettirdi. Bir daha gelirmiyiz? Kesinlikle geliriz.
• Radostinka (10/5): - This is our second stay in St George. Love everything and will definitely will stay again when we go to Bansko. I won’t change it for anything. It has everything necessary to relax, eat, rest, recover after the hike, drink after dinner…superb.
• o5makica (10/5): Perfect lesson on hospitality - I would like to thank my lucky stars I landed at this heavenly haven so I can have the greatest active vacation in Bansko. Saint George Palace Aparthotel Bansko is tucked away in an awesome location that is so convenient for skiing, close to the gondola (about 800 meters). The place is unpretentious and beautiful, but what is most beautiful are the people who work there. The level of hospitality blew me away – thank you Misho; everything began with you, your professionalism, and a heart-warming smile. I will never forget your kindness and hope to see you again. We stayed here recently from 12th to 19th of March. I have booked us an apartment, which was meant for me with a replica of Van Gog’s Starry Night in the bedroom :) The 1-bedroom apartment was really neat with a large balcony and a nice bathroom that had a bathtub and a shower cabin which is so cool when you are on vacation  The spa is lovely, with a big sauna that has a glass wall and a nice big pool great for swimming with a glass roof. If you are lucky enough you will witness a cat sitting or running on it  I can honestly say that this place has the best masseuses in Bansko from my experience, especially because I also worked as one during my studies so believe me when I say that I am a tough crowd to please :) Georgi Paklarski has given me the best massages ever – I had a whole body massage with a candle and later on a partial massage for tired legs. The fact that we were talking and laughing good part of the massages, and the quality of the massage never suffered is amazing so kudos to you Georgi my friend and if you are wondering, I wanted to talk and say Thank you over and over again  So thank you, Georgi, once again :D I had a Whole body detoxifying ritual with Katarina; she was super gentle which was just what I needed for that day. And then there is Raia, absolutely the best female masseuse in my life. I was finally in hands like mine, but they were not mine and I could relax and enjoy myself. Therefore, do not be a fool and book at least one treatment for yourself with these amazing people. You will be in great hands, that is for sure! The food was nice, as well as the staff. Shout-out to Nadia Osevichina and the rest of the team :) During our visit, we had set menus for dinner and a buffet for breakfast. There were enough good choices on set many for dinner. Only on our last night, the hotel was full enough to have a buffet for dinner, and FYI this is not a complaint  Thank you all you beautiful people for providing fantastic service and a lesson in hospitality. Keep up the great work and hope to see you all again  Xo xo from snowy Belgrade
• missnph (6/5): Average - The hotel and our room is one of the better looking places I’ve stayed in Bulgaria, however, it is still only average. It took 5-10 mins of running the shower before it was hot enough to use. I lost something and when checking under the bed there was a lot of thick dust and even an old piece of food! My pillow was so flat and soft I woke with neck ache every morning. There was only one towel hook in the bathroom so I had to dry towels on the sofa. We were charged an additional 50lev to be able to use the kitchenette in our room…and the range of pans they provided were limited (there were two hobs and all pans were so large you could only use one at a time, and no tea towel was provided so we had to dry everything with one of the 2 bathroom towels). Also, only 2 towels were provided, not helpful for women as we need one for the head and one for the body, plus a hand towel. And the most frustrating thing for two vegans was that the restaurant had no vegan options other than green salad… All was not bad though! The staff were very welcoming, helpful and polite on all occasions. They did provide a spare hand towel when requested on arrival (although it wasn’t replaced when they changed them). The bed was quite comfortable (if you like memory foam), and the heaters kept the room warm. Use of the spa was included in the price, which was clean. Two plates, bowls (smallest bowls I’ve ever seen), mugs, glasses and cutlery were available as well as a kettle. And a working fridge-freezer too. The hotel is a roughly ten minute walk from the gondola, which is fine when going to town in the evening. A shuttle service was available every 30mins in the morning and afternoon, however the last one was at 5pm so we often cut our time on the mountain short so we didn’t have to walk back (uphill). Coming back in the evening after dark was not a pleasant experience, it was pitch black and felt unsafe for two lone women so consider extra money for a taxi if you stay here. The price for 7 nights was really good; it was just a shame we had to pay extra to be able to cook/eat in our room. I would consider staying here again if I couldn’t find a better hotel at a reasonable price but if prices are similar I’d probably try elsewhere.
• Desislava (6/5): - The staff are amazing and helpful in all areas. Some areas Of the hotel need updating, our 2 bed apartment had bugs inside and wasn’t cleaned properly. The daily cleaning involved making beds and taking rubbish out, but not even mopping/brushing. The spa area is good, but the chlorine smell was quite strong. Food average, with enough to chose and tasty, but nothing special. Shuttle is adequate and Free. It is a bit further out of town, so check your maps before booking! Overall good hotel with some areas needing improvement.
• H3900HNcarolinec (8/5): Depends on how you define four stars - We spent 4 days here and found the rooms comfortable and spacious, and the heating was more than adequate--Bansko was going through a warm spell of about 13 C in Feb so we actually had to turn them off and were still very toasty. Our two bedroom apartment had a bath and a shower in the bathroom. It's true that the finishing on the room was not perfect--some scuffs on the wall, and a loose doorframe, for example. However, it was very clean and the beds were memory foam rather than hard mattresses. We also had a view of the mountain and the gondolas from our room which was really pretty. The pool is great and has heated loungers at the back, which were awesome. Their sauna and steam room are also lovely, and don't have the finishing problems the rooms have. Beware, the pool area is very slippy! The hot tub is nice, but small. It was a great place to end the day after skiing. We found that families did tend to populate the pool (we were a family ourselves), but apart from the hot tub, nothing became overcrowded or unwelcoming. The location is really unfortunate, because it's quite far out of town (about 1km from the gondola station). The shuttle service only runs down to town for the morning and back up until 5pm. We accepted this and tried to get a taxi midmorning on a day we weren't skiing only to be told taxis don't run at this time. It's not a far walk ordinarily, but after a day of skiing it does seem really long. However! If you are a bold person who drives up the mountain (a perilous undertaking in my view after taking a mini bus), you are at an advantage because you're already some way up the road. The food is very ordinary. Breakfast does the job of filling you up before hitting the slopes. We had a la carte dinner and they were very nice and brought our kids colouring books and pens, and the kids enjoyed the food off the kids' menu. I had the ribs and the dumplings, which were fairly nice, but not exciting. We did have some problems paying as our bank blocked the credit card from going through. Initially the hotel cancelled our reservation but when we got back to them they were very accommodating and kept our reservation while we paid through wire transfer. It was a bit annoying to have to worry about this, but can't fault the hotel as they made sure we were able to stay. I have stayed in my share of 3 star accommodation and would say this is a cut above that for numerous reasons. The comfort of the beds alone would put it above a lot of the 3 star places I've stayed in Greece. It is not, however, the lap of luxury--but then nothing in Bansko seems to be. That said, it's a pleasant place to stay and served us well while we were in Bansko.
• paul0062018 (4/5): Not great at all. - The hotel location is not great up a steep hill and the courtesy bus only runs every 30 min and not all day. We had flood in are room from the bath which they fixed but then the water wouldn’t drain away without a soap wedged in the plug hole. It also made a terrible noise. The cleaning staff were so miserable that it was hard to explain things to them. The bar staff were fantastic and both bars were great. We eat in the restaurant twice and was just ok but not much food selection from the menu. Also got in late at night not even a free bottle of water for you had to pay 4.50 for one bottle nice hey. Overall won’t be returning to this hotel ever again.
• jamesdI2005MT (6/5): OK but a little disappointing - Rooms are large and warm. Cleaners only replaced towels and toilet paper - no cleaning took place. The gym was very disappointing - a multi station that was from the 1980' s and didn't work 4 dumbbells. The Gym deserves 1 star! Apartment did not have a microwave and a broken dishwasher - yes, it was reported. No pots and pans in the kitchen of the apartment - had to pay an extra 50 levs for 3 pans for the week! The pool and sauna are good. Had a party going on in the room above us. Reported it to the front desk at 11:30. The receptionist phoned the room however it made no difference - so not too impressed by the management over this. Won't stay again.
• Verified traveler (10/5): Perfect location and excellent hotel for spring vi - Excellent apartment. Staff are very friendly and helpful. Food in restaurant was delicious and very good value. Swimming pool and leisure facilities were excellent and very clean. Hotel is in fantastic location with walking and bird watching on the doorstep. Highly recommend this hotel
• anat (10/5): מומלץ - מעולה אוכל טוב שירות מצויין חדרים נקיים וגדולים.
• Verified traveler (10/5): - Lovely hotel, clean and comfortable. Good quality and choice of food at breakfast. Lovely big swimming pool and great spa facilities. Guy in reception really welcoming, kind and helpful. Would definitely recommend and go back. Very satisfied.
• Rosemary (10/5): Family Skiing Holiday - Amazing. Staff throughout the hotel were fabulous, so mannerly and polite. Nothing was a problem for them.
• Richard (10/5): - Very helpful staff and very friendly. Property is very good. Definitely a great place to stay in Bansko.
• Martin (8/5): - Hotel and studio room were good. Evening meal had plenty of choice. Steam, sauna and pool were good 👍. Rooms could have been cleaner but travelled with group of lads so not major concern.
• Stewart (8/5): Great place and location - Great location, right near the main road into town - just a short walk. Rooms were clean, but simple exactly as expected. We didn't use many of the facilities, so can't comment on the pool etc - they looked nice enough. If I had a single complaint it was that breakfast food was always cool and not hot.
• Verified traveler (8/5): Nice place - Everything was OK. Nice staff! Recommended!
• Verified traveler (10/5): - Great place, clean, beautiful views, large rooms with kitchens and living room space. Wish we could have stayed longer, .
• Verified traveler (8/5): - That staff were all super friendly and helpful. It was a perfect location for access to the hiking trails.
• Emilia (10/5): - We were a party of five ladies and absolutely enjoyed our stay. The staff was super friendly and the apartment was great. Make sure you book a massage appointment. I got a deep tissue massage and absolutely loved it. And the view from our apartment was breathtaking. The hotel also offers free of charge activities, such as Yoga/Pilates and morning hikes and we took advantage of them. I highly recommend this hotel.
• Rob (10/5): - Lovely, enjoyed our stay, however bars weren't open in summer and the restaurant could have wider range of dishes
• Marija (10/5): St. George Palace Bansko - Great place, as usual. Location is great, out of the village, in the forrest. Big and spacious rooms, we had big balcony overlooking the mountain, there was not many people, the pool was great, clean, the jacuzzi had few rusty nails that could be a lawsuit waiting to happen. Other than that, I will comd back.
• Robert (10/5): - The hotel is amazing, rooms and everywhere is spotless clean, and the location of the hotel is on one of the best, you have amazing view over the Bansko and the area around.
• Verified traveler (8/5): - This hotel is really pleasant , great spacious new rooms, very good breakfast and great pool and spa. The only thing is that it is a bit far from the center (15 min walk) or few minutes by taxi/shuttle.
• Verified traveler (10/5): great exsprince - nice suite great service great for ski/snowboard
• John (8/5): Spacious and modern - Very spacious. modern clean room, but sparsely furnished. Some comfortable chairs or a sofa to sit on would have been good - There's plenty of room for them! The bed was large, but very hard. It's in a very quiet location at the south end of town. The road access is unfinished, so quite rough. Breakfast was excellent - Couldn't fault it.
• Verified traveler (8/5): - Service was very very good - restaurant, front desk, pool and cleaning crew were extremely polite, helpful and attentive.
• Farah (10/5): - The hotel is at the foothills of the mountains. The views are amazing, staff ia friendly and helpful. Another Must is the restaurant! Don't miss the opportunity Bulgarian at its finest!!! Facilities are very good, overall a great pleasant stay.
• Verified traveler (8/5): - Did not like set menu breakfast I liked steam and sauna pool facilities
• Samantha (10/5): - A beautiful studio in a beautiful hotel. Staff were very friendly and helpful.
• Verified traveler (8/5): - Lovely hotel, great amenities, reception and cleaning staff great an courteous, bar and restaurant staff grumpy, unsmiling and sometimes a hassle to give service (perhaps under staffed)! Lived with it and an enjoyable stay.
• Verified traveler (8/5): - The property was as described on the website. It was clean, spacious and more than adequate for our needs. It’s a fair walk up the hill each night after a full day skiing but it felt worth it as the location is more peaceful than many of the Bansko hotels. Staff were friendly and helpful. The only one issue we had was that the breakfast although it looked incredible was cold. Perhaps there was an issue on the one day we went. Overall we’d stay here again.
• Verified traveler (8/5): - Pool area is very nice and the restaurent - especially when you order a la carte - will show you the quality of bulgarian cuisine. In general a nice place but make sure you get the proper room with some nicer furniture and equipment. Location is very good and view from some rooms as well beautiful. I place to stay, not overcrowded and well in shape. so far. But I hope that the owner will pay attention and efforts to repairs and improve what needs to be improved.
• Verified traveler (10/5): - Very nice place good restaurant rooms first class. Spa was very good welcome after a day on the slopes. Staff friendly and helpful if you treat them with respect. Breakfast worth including in your package. It's a little out of town and a tough walk after dark so make sure you keep some money for a taxi at the end of the night.
• Verified traveler (6/5): - This was a pretty, clean well-equipped hotel. The food was nice and good-value. The location was reasonably pretty with good views on a clear day. Lovely ski rental shop. However, we were very let down by the poor communication and customer relations of the front desk staff. The shuttle bus is essential for getting to and from the gondola and on several occasions we were unable to access it - either because it turned up late or did not run. In either event there was no communication so we were left waiting around unsure of what was happening. Likewise a whole-day power cut and lack of tap water affected the hotel - clearly not the fault of the staff- but we had absolutely no communication from staff about what was happening. When I mentioned our disappointment they the receptionist spoke to me as if I was stupid and denied there was a problem. I would not risk going here with my kids as the failure to provide shuttle bus would make it v difficult as it would be a long walk for them back from the gondola.
• Verified traveler (8/5): - Good clean accommodation, comfortable beds, spa facilities were good
• Verified traveler (4/5): - St George Palace is not a palace at all but a place where properly owned apartments are rented out. For the price Expedia is asking per night, the room is unacceptable and doesn’t meet any 4 star level. Pool, kitchen and location are okay. Rooms are a shame. Infect like in a hospital room. Simplest stuff, no decoration, nothing to make you welcome and feeling warm. A shame to use the word palace.
• Verified traveler (8/5): - Great spa, great views and location is good for gondola
• nancy (8/5): - the room was showing some wear but was comfortable enough
• Verified traveler (8/5): - The best thing about the hotel is the pool and gym area.The room it self was basic and clean,but did had little spider webs in the corners.There is a heating in the room if you want to use it,so that was good.There is catle for coffe in the room and a small but nice kitchenet.The tv is a bit small,but has a very nice choice of cable canels.We had a nice stay and would come back sometime.
• Yaakov Jackie (10/5): Nice hotel for families! - It was a great location for trips. The rooms were great. We staied in a two bed rooms and a living room. The beds at the children room wasn't confartable. The restaurant of the hotel was great. Each the breakfast and the dinner were fantastic. We enjoyed our stay and we recommend it very much.
• David (10/5): Bang on Banskow - Stunning location and stunning hotel with wonderful food and service in the resturant
• Rosen (10/5): - Spa was lovely, the gym had a punching bag and a tatami which makes it even better. The room was alright but the card system they use is quite noisy. Breakfast was marvelous, everything you might need - you will be impressed with the honey. Check in took a bit longer but apart from that, excellent value for money, we had a lovely time.
• Verified traveler (10/5): - Good
• Marlon (8/5): Your pick for a hiking trip and to relax after - Nice 3 night stay in a studio double room. The hotel restaurant is recommendable. The pool area is the heart of the building, amenitites include a gym, sauna, rainfall showers and a steam bath. The complex is fairly new and thus well maintained, the entrance is splendid. Our off season stay did not offer the full service though. Overall, the hotel does not quite satisfy the clientele it aims to attract. Be aware that the standard in Bulgaria is lower than in Western Europe. The location at the top edge of the slightly overambitious town of Bansko is excellent for hiking since the start of the trails is literally around the corner, but the walk to town is 2km. During off season, value for money here.
• Vanessa (10/5): Lovely, clean, large apartment, fantastic views - Stayed at this lovely hotel, with great spa facilities, the children really enjoyed the pool. The apartment was very spacious and cleaned every day. There was a nice bar and restaurant area and the food was great too.
• Verified traveler (10/5): - Excellent. Good value for money. Adaptors or usb chargers for electronic equipment would be very useful
• Maria (6/5): Good hotel, thin walls - We enjoyed our stay, the staff were friendly, the room was big and clean. The issue was how thin the walls are. We could hear someone snoring in the next room and were woken up almost every morning by someone in the corridor. The pool is a nice addition, though it's pretty cold and was busy during our stay. The driver was great, really helpful in getting to and from the gondola as it's a long walk! I'd recommend this place more for a family than a couple. Whatever you do don't order food here or a cocktail though, the mojito was lime green and had lemons in it and the cosmos are made with blackcurrant juice - bizarre!
• Verified traveler (10/5): Great hotel, clean, friendly and fab amenities - Great hotel, no problems during a weeks stay. Clean, spacious apartment and fantastic spa facilities. About 15 mins walk to centre of town/gondola - there is a bus that goes up and down regularly but we enjoyed the walk.
• Liz (8/5): Nice hotel, just a little too far out! - The hotel is very nice, it has a modern lobby area and two bars although due to us visiting during the summer months, these were not well used - possible different in the winter?! the spa facilities are good, it has a large swimming pool, jacuzzi, sauna and steam room. Most importantly the room was well furnished, modern, clean, spacious and comfy, although the kitchen is not well equipped, if you want to cater for yourself! The downside is the location, although I realise that the competitive prices reflect this. The hotel is a good 15 min walk to the gondola station and then a further 15 mins to the end of Pirin Street. The walk home is uphill, the roads are not well paved and in parts, it is not well lit and torch is necessary. On the upside the hotel is well located for walks as it is at the foot of the mountain! We did not eat in the hotel so cannot comment on the food although it seemed reasonably priced. All staff that we came into contact with were pleasant and polite. Overall we enjoyed our stay, although if I were to return to Bansko I would investigate hotels closer to the gondola station, but I wouldn't rule St George out.
• Jim (8/5): Excellent hotel close to ski lifts. - Very good stay. Restaurant was a small letdown. Spa excellent, great views all round.
• M (8/5): Brilliant staff and good value - We arrived in Bansko in June to find a deserted and unappealing town. However we were pleased with the quality and location of this hotel. Apartments were large and well kept although lacking in the necessary things to self cater well. Spa area was lovely and great after a day hiking. Breakfast was poor however and needs improvement. Pre packed jam and honey in a country that offers such fantastic homemade products is not really acceptable nor is terrible coffee from a machine and inferior juice. The stars of the show were the entire front desk team who were excellent at all times. Out of season the hotel offers good value in a quiet location and is near to the road leading to the hiking trails.
• Aleksander (10/5): Good hotel in Bansko - Hotel was absolutely great. Room very spacious and functional. Possibilities to rest or even work. I liked the SPA. Wonderful pool. Kitchen was disappointingly slow. Reception great.
• SAK (8/5): Good option for Bansko - Good location, spacious rooms. The food is not very good.
• demo (6/5): Perfect location, horrible! and expensive food - Location is perfect and view is amazing but restaurant needs a chef who knows how to cook. Stayed for 3 nights and first night we ordered burgers and the meat was pink in the middle. Second night chose open buffet for dinner and all the food was cold, including the soup. Third night ordered the most expensive food on the menu x3, t-bone steak and for some reason our steaks had one little piece of bone (questionable T-bone steak), also ordered pizza which came an hour after the steaks so other person waited and the pizza was burnt all over, so that person instead ordered chicken skewers, which came wrapped in bacon (menu did not mention bacon, we dont eat pork) and they said ooh sorry translation disnt include the full description. When we complained about food in general the servers said their reataurant is not very good. Hotel staff needs to at least know English, in my opinion, was very hard trying to order room service or tell room cleaning that we needed pillows. Pool and gym opens at 0900 which is unsuitable since the rides and shuttle arrive/open at 0800 for winter season. So u have to decide that day if u want to go skiing/snowboarding or go to gym or pool. Yes, it closes at 8 and u can go later but aftet an exhausting day who would have the energy for gym? Overall it was an okay stay. Food was horrible, 0/10. Location 10/10. Staff 8/10, facilities and room 7/10
• Lazar (10/5): Great place to stay and relax - Great experience, will visit again for sure. Everything i expected , and more.
• Dymitr (10/5): Great, spacious hotel, amazing food - Spacious hotel with great food and amazing pool/spa. Room service is not easy, had to go down to the restaurant to order, no big deal though, only 10min walk to Bansko Gondola station, overall very satisfied
• Vasil (8/5): Nice hotel - NIce 4 star hotel. Good swimming pool, nice steam room and sauna. Big, clean, bright studios. Good breakfast.
• Verified traveler (6/5): - Beds are uncomfortable,very old and insufficient kitchenware. The whole hotel needs renovation.
• K. (10/5): Excellent customer service, new and clean rooms, I - Excellent customer service, incredible breakfast, new and clean rooms. Altogether excellent value.
• Paul (10/5): Beautiful hotel - Enjoyed my time with my family in this beautiful hotel
• Tam (8/5): Good overall stay - Overall the experience was fine. The only issue we had was with the water draining from the shower. Many Bulgarian hotels have drains in the floor for overflow but this one didn't seem to work efficiently.
• Vicky (10/5): - Excellent ski hotel good comfortable rooms clue for money
• Leo (8/5): Nice hotel - Stayed in a 2 bedroom apartment in Jan 2016 for a long weekend to ski. Pros Comfy beds Spacious apartment Spa facilities Breakfast, good variety Free shuttle to gondola Helpful staff - Allowed a slightly later check out to fit our travel plans Cons Breakfast starts too late at 7.30 - if you are not at the gondola before 8.30 when it opens there will be a long que. we ended up rushing breakfast most days in order to get on the 8.00 free shuttle to the gondola Location - a good 15 minute walk to the top of town (first restaurants and bars), although you can ski back relatively close to the hotel and taxis are easy to come by when coming back from town in the evening
• Verified traveler (6/5): Average, nothing special. - We had a great time with friends in this 3 bedroom apartment. The facilities were average including the spa.
• Verified traveler (10/5): - I highly recommend this hotel to anyone visiting Bansko! The cleanliness and the service are very good. Room amenities are also very good. The staff are friendly!
• Verified traveler (10/5): Very good! - Very nice hotel, big rooms. Big pool and spa. Good and rich breakfast.
• Verified traveler (6/5): Bansko - Great views. Nice hotel.
• Tiina (8/5): Hotel in the mountains - Bansko was more alive this summer than before. This particular hotel had really friendly staff. The views to Bansko valley were stunning any time. I would still say the experience left me somewhat the same as the ferries between Finland and Sweden, luxurious but lacking personality. Most suitable for families with chilrden.
• Ivan (10/5): Very nice place! - Restaurant service needs improvement.
• Verified traveler (8/5): Ski in march - Great spa hotel with lovely bars & communal areas. Fifteen minutes walk to gondola but frequent shuttle. Massage lady was rude but other staff were great & very helpful particularly the shuttle driver.

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