The One Boutique Hotel

Name: The One Boutique Hotel
Address: 1020 Raiford Road Carrollton, Carrollton, Texas, 75007, Carrollton, US

Location: 1020 Raiford Road Carrollton, Carrollton, Texas, 75007, Carrollton, US

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at our full-service spa. Unwind in 4 indoor and 2 outdoor pools and the lazy river for ultimate relaxation.

Diverse Dining Options
Savor Tex-Mex delights at the Pool Shack Restaurant or opt for room service. With a bar/lounge and poolside bar, enjoy drinks as you please.

Elegant Rooms and Amenities
Stay in one of our 26 air-conditioned rooms with memory foam beds and Egyptian cotton sheets. Enjoy modern entertainment with LED TVs and complimentary Wi-Fi.

Find tranquility at The One Boutique Hotel, conveniently located in Carrollton's business district. Book now for a truly rejuvenating stay.

Important Information

Pool access available from 8 AM to 11 PM.
Only registered guests are allowed in the guestrooms.

Policies

Check-in: 03:00 PM - 02:00 AM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Sauna
Wheelchair accessible
Steam room
Elevator
Fitness facilities
Safe-deposit box at front desk
Full-service spa
Smoke-free property
Wheelchair accessible parking
Braille or raised signage
Lazy river
Free self parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible pool
Handrails in stairways
Well-lit path to entrance

Rooms Available

Deluxe Room

1 King Bed
452 sq feet

Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Down comforter
- Memory foam mattress
- Deep soaking bathtub
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
Loft Suite

1 Queen Bed OR 1 Double Sofa Bed
475 sq feet

Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Safe, unspecified sofa bed, and iron/ironing board
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Ceiling fan
- Premium bedding
- Separate sitting area
- Free WiFi
- Down comforter
- Memory foam mattress
- Deep soaking bathtub
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
Deluxe Room, 1 King Bed, Accessible

1 King Bed
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Down comforter
- Memory foam mattress
- Deep soaking bathtub
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
Executive Suite

1 King Bed OR 1 Double Sofa Bed
800 sq feet

Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and rainfall showerhead
Practical - Safe, unspecified sofa bed, and iron/ironing board
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Separate sitting area
- Free WiFi
- Down comforter
- Memory foam mattress
- Deep soaking bathtub
- Rainfall showerhead
- Separate bedroom
- Bedsheets provided
- Laptop-friendly workspace
Standard Room

1 Queen Bed
300 sq feet

Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Down comforter
- Memory foam mattress
- Deep soaking bathtub
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace

Guest Reviews

Verified traveler (6/5): - Half of property was under construction. Room had mildew smell.
Julian (4/5): - The initial night was subpar however the next night consisted of the fire alarm going off throughout the night.
Verified traveler (10/5): - Everything was very clean and easily accessible. Shower was a little difficult to figure out at first.
Ritshanae (2/5): Horrible and unprofessional - Customer service horrible!!!!!!!!!!!
Verified traveler (2/5): - The front staff was unprofessional, recommend customer service training. Acted as though they really didn't want to work there.
Deanna (10/5): - It was great. The only problem we had is that a girl up front stop flirting with my husband making him feel uncomfortable. She even called our room and came up to it acting like we ordered stuff and we didn't. Definitely will be staying again but we'll be talking to the manager next time.
Verified traveler (2/5): - shower did not work, sink did not work, heater rattled all night rust and mold in bathroom, no sleep timer on remote, food choices were poor, front desk communication was painful.
RaeTheresource (8/5): - Nice hotel but pretty speedy every little extra thing cost , breakfast is not good spa is amazing but you do pay extra for everything be prepared
Sabrina (10/5): - Wonderful stay. The spa treatments were excellent.
Verified traveler (2/5): - I made reservation for 10/19/2019 in my wedding night and was not gonna be able to check in the at the specific time , so incalled I 7:00pm to try and alert the receptionist but did not answer. I called again at 8:00pm. Than again at 9:00pm. When we arrived to check in which was at 1:40am;after my wedding. I tried to explain to the receptionist Keith that i tried to call to infrom that i woild be late he said it wasnt his problem. I showed him the calls on my phone in call log and said he didn't recieve a call and refused to help me in any way because than he would get in trouble. After he told me to leave or that he would call police when i I wasn't being loud or violent in any way.
Melissa (4/5): Please Improve the Customer Service - The wifi was not working for the majority of my stay. I alerted the front desk three times before I was told a general manager was stepping in to address the issue. It still wasn't working when I checked out. I was traveling for business, so this was a big inconvenience. Also, the front desk staff could not handle my request to consolidate my back-to-back bookings, so that I could stay in the same room both nights. Despite filling out the necessary paperwork and being told at check-in that everything was sorted, I was still called on day two and was asked to vacate my room. The hotel is nice, but as others have stated, it's annoying that there is no refrigerator or microwave in the rooms. I always enjoy my time at Spa Castle, and this time I got a body scrub. However, the staff member shoved a gratuity sheet right in my face while I was still sitting on the table immediately after she finished. This was awkward and not relaxing at all.
Esmeralda (8/5): - The rooms was clean and the bed were so comfortable also loved the tub !
Yong (2/5): - This place This place is terrible service and at the time the manager attitude is horrible they look at me like animal And then loom is very sticky coffee pot is not working AC temperature not working smells funny to
The (8/5): - Was more of a spa than hotel and you had to pay extra to access anything other area other than your room
James (10/5): - The hotel was very nice and comfortable. The staff was nice but needs to be trained more on how to deal with the computer systems to make it easier and quicker to check guest in
Verified traveler (10/5): - This place is wonderful. Everyone is super helpful. We had a terrific time.
Horace byrd (2/5): Terrible service/inconvenience service - Terrible got a room where up stairs ac didn’t work , it was leaking , had to sleep hot one night because they said they couldn’t do nothing about It then second night got moved to another the plugs to plug your phone didn’t work had to get maintenance to fix it , then ac kept ticking so couldn’t really sleep!!! Yeah
angel (8/5): So so hotel&spa - Food and drink are overpriced. We brought drinks with us in our bags and left for dinner. Bring your own water, juice etc the minifridge is stocked 3 dollars for a water , 2 dollars for a can of soda. There is a walmart in the same parking lot. The hotel is average the only perk is the spa is down stairs.
Verified traveler (8/5): - It’s not cheap but it’s missing a lot of basic stuff I got a corner suite with no microwave? A lot of hidden fees and the staff plays dumb. But I’m a person use to staying at 3 stars so to find out that this 4 star up to the same gimmick was blah. But I would go again and recommend
Jeremy (2/5): ABSOLUTE THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!! - this place is the ABSOLUTE WORST I WISH NEGATIVE STARS WOULD WORK.. I want to prevent them taking advantage of other familes both here in DFW and far away
herbert (10/5): - Amazing hotel!!!!
Verified traveler (8/5): - I loved just about everything. The only thing I didn't like was the hallway was too dark when walking down at the hotel.
hip1959 (4/5): - Hotel way overpriced. Deluxe room was not what was represented online. NO airbath which was the major selling point for me. No chaise lounge, no dinnerware, no clock, all mentioned/pictured online. Cheap-looking and feeling wood laminate everywhere. Bathroom was nice but fixtures cheap and loose; no hooks in bathing area to hang robe or clothing. Overwhelming chlorine smell in lobby and room, but yet hallways smelled musty. Listing stated "room with view"...view was back parking lot with a dumpster in the middle. Staff was polite and helpful, but the hotel was a major disappointment.
Christine (10/5): Frequent visitors and spa castle fans - The hotel is much more accommodating because of people like Jeff and Keith! They always ensure our happiness every time we stay. Thanks guys!
Rashid (6/5): needs alot of improvement - the VIP spa room heard no AC running , the room we got was a loft bedsheets where dirty , corridors were steaming hot , and the water was leaking by the elevator shaft on 3rd floor all they put was a bucket to hold the water no sign of a wet area .
Christine (10/5): Jeff and Keith #1 Fans - Best customer support - We arrived early for our booking and Keith is just amazing...he was so helpful and sweet. My husband and I always enjoy and appreciate seeing him because he is just one of the nicest people to see at night at the hotel. he does anything he can to make sure he helps you! In addition Jeff is just awesome. My husband and I had the best time due to Jeff always ensuring we have a smooth and easygoing stay. We stay for long periods of time and he is just on it...the manages everything with ease and is constantly looking out for us to make sure we are in good shape. Jeff and Keith are just awesome and makes us feel so comfortable at our home away from home....thank you both so much and One Boutique please never let these guys get away :)
Christine (10/5): 5 Star Friends - awesome stay as always Jeff and the gentleman from the night shift makes the stay 5 star!
Neshat (8/5): - Tv didn’t work at all
Verified traveler (6/5): What a weekend ! - I reserved the executive suite , which had an upstairs with a daybed sitting area, and a bedroom! Overall the room was nice , could be remodeled over in certain places where red spot were on the floor , and maybe retouching in the bath area with stained floor. The only big downfall I had was although my room could sleep up to 4 people , I had 3 other friends that wanted to come to my room to change clothes and they weren’t spending the night. The front desk immediately said they only had 10 mins to get their belongings from my room or they were going to charge an extra $50 for each person that was over 4 max. I explained to him that they weren’t staying the night they were visiting me and basically I asked him I’m not allowed to have visitors in my room and he said NO. If I paid $300+ for a room that I’m letting you know that they are not staying, who are you to tell me that I can’t have a vistor ? I thought that was bogus .
Verified traveler (4/5): - First impression disappointing, check in was really slow, they asked if I had ever been there before, my answer was no. At that point they should have informed me that I could not enter into any of the hotel restaurants without paying the $25 resort fee, they did not. They also could have mentioned that the suit doors open OUT! First hotel that I have ever stayed in that the doors open out. I find out the hard way, after dragging my luggage up to my room, only to have to come back down dragging my luggage to say the key doesn't work! They spend quit a bit of time fussing with the cards, and then assure me that the card "should" work, no mention of the door opening out. I try again to open the door, no luck, silly me! Green light, door must open, not by pushing in as one would think. Finally I pulled on the door, magic, it opened. Could have saved me a lot of grief if the front desk had given me the warning. Room was pretty, bright, and pleasant at first glance. The smell was a little off,,,, slightly musty, further investigation revealed the entire back of the giant tub grouting was black mold! Not impressed. The linens were clean and the bed was comfy. Upon returning the next evening after a day of shopping, lots of bags, my room key had been turned off. Once again, drag all my packages downstairs to the front desk, wait again..... re-key the cards, and back upstairs I go, dragging all my bags, door opens on the first swipe. Room was tidy, but the mold was still there.
Manlan (8/5): - The AC was too lord at the night. This hotel room fits better for couple than business trip.
Verified traveler (10/5): - I loved everything about this property..MUST VISIT WONDERFUL STAFF
Verified traveler (10/5): - It's always a pleasure to stay at the property, but the front desk staff is terribly unorganized and were kind of rude this time around. It was almost like they were inconvenienced to be checking me in. Overall it was a good experience though.
Tameka (10/5): - The spa and saunas were amazing the bed was soft I loved the shower everything really blew me away
Verified traveler (10/5): - I didn’t like the fact there weren’t any vending machines for snacks
FREDERICK (6/5): Don't expect good Customer Service - The front desk service during check-in was unpleasant and very very slow.
Anonymous (6/5): - No early check-in allowed. The room had damage to it—on the floor as well as the nightstands
Kyoung Eun (2/5): Not safe place to stay - While I was staying, there was power outrage early in the morning. But for hours, there was no notice, no meno, and no staffs available. When I opened the door, it was dark without any light (pictures attached). I called police since when I called the front desk, the line was dead too. I waited until 8 AM, then took a shower in cold water, and got out of there. I found that there was no electronic generator at such a large facility and no safety protocol or manual either. It was my worst hotel stay experience. In the meantime, I got a text message from my credit card. Obviously, the first thing they did after power got back was to charge hotel bill.
Verified traveler (6/5): - The room was fairly nice and comfortable but i couldn't understand why they had a sign in the bathroom that you couldn't flush your paper, very weird and if your going to spend over $200 a night to stay you should be able to flush your paper. It was very inconvenient that you can not!!! Check in until 3pm sharp no sooner so we had to wait an hour and a half to check in our room. That really sucked. But overall it was a nice experience and we had fun.
Sherry (6/5): Good location and comfortable room but - Staff do not do enough to keep the place orderly. Too much loud noises all through midnight.
Damla (8/5): - We loved everything aside from the bed- bed was sunk in a little and made our backs hurt.
Cameron (10/5): Great stay at The One - Very comfortable room and best bathtub ever
Salvador (4/5): Not your typical hotel. - We were going to be charged $25 to go into the restaurant. The place was not anything as described. Lots of things seem to be going on that appeared to be a little shady.
Verified traveler (4/5): - Had a second floor room, 214 to be specific and there was some sort of vibrating machinery under it that created a continuous low rumble. The floor vibrated and when we first checked in, we didn't think it was that bad, but then realized that the AC fan was on and that it and the TV masked the noise. When it game time to sleep and we turned everything off, the rumble was much more apparent, including making one of the picture frames vibrate against the wall. The same thing with the mirror in the bathroom. These additional vibrations added to the noise and could be temporarily stopped by pressing on or shifting the frame and the mirror. Eventually I had to turn the Fan on again to create white noise to mask the hum/vibrations from everything. If we hadn't been so tired after learning how low the noise was so late, we would have DEFINITELY changed rooms. The rest of the stay was fine, but buyer beware on getting a room near that end of the hall. I expect other rooms had similar or maybe worse(?) vibrations. I can't imagine the hotel doesn't know about this issue and that we got duped.
Valentina (10/5): - This is our favorite place to stay anytime we're in the Dallas area!!!
Verified traveler (10/5): - Totally Relaxed and Renewed at the One Boutique Hotel!
Verified traveler (4/5): - I was just incredibly unimpressed. The hotel and spa were not particularly inviting. The whole space smelled like chlorine, there was an alarm going off 24/7, the rooms were nothing like the pictures online, there were cracks and breaks everywhere. Will not be staying there again.
Verified traveler (2/5): - Old and crappy for that much money. Looked like it was 30 years old but they said it is only 6-7 years.
Curtesa (10/5): Poor customer service. - Enjoyed the stay. Customer service was terrible but night shift staff was very friendly.
C.Brown (8/5): - The room was neat and clean, no complaints. I was only there for a few days on business so didn't have a chance to take advantage of the full services that hotel provided.
J (8/5): - Nice resort stay. Comfortable beds. Toilet room isn’t too private
Fergal (6/5): - Although I have no real complaint about the room, I didn’t expect it the place to be in a Korean day spa. I didn’t even know such places existed, which is fine, but it would be better if Expedia had made that clearer. It is not really a hotel in the normal sense of the word.
Cary (2/5): I'm so glad I stayed here for only one night... - I do NOT recommend staying at this hotel. The atmosphere is a creepy and the hotel looks closed from the outside at night. I would not stay here again, no thank you.
Kimberly (6/5): Hotel was just ok, but staff was great! - The outside of the facility is absolutely beautiful; but, our room was just ok. We got the Loft and immediately walked in the room to a puddle of water. Called to have it cleaned up only to find more water shortly after. We discovered the refrigerator was leaking and the upstairs AC was leaking down the mirror, too. Some kind of electrical fixture on the wall appeared to have shorted and burned the wall surrounding it. The only shower is located downstairs and almost requires steps to get into. For over $200 a night + a $100 security deposit that they hold on your card, I probably won't stay here again if I come back to this spa. Spa services were reasonably priced though and staff was very friendly!
Verified traveler (8/5): - This property is contemporary and unique for my experiences.
Verified traveler (10/5): Amazing place to relax - This is an amazing place to go and relax, the hotel room is comfortable, the sauna valley offers several options to use and enjoy, there are several pools with different temperatures to relax, the food on the restaurants is so good, I spend a weekend there with my wife and definitely will love to come back.
Jun (8/5): Bathroom equipment usages - It is not easy to handle showers equipment in bathroom. I tried several times but ...
Amber (2/5): - I have stayed here the other times. I love the light set up, the bed is like sleeping on a cloud and you can purchase entry to the spa for half price and get 24 hour access. However, the time was different. The two towels in my room were dirty. One had black on it like a woman just rubbed off her mascara. The other had brown spots like foundation. The biggest issues I had was the hairdryer. The room comes with a hairdryer. I know because I've stayed here before and the description on any website States the room comes with a hairdryer. My room did not have one. I only noticed this after getting out of the shower. I called housekeeping which didn't answer so then I tried the front desk. After ten minutes of trying the girl answered. I explained the situation and she said the hairdryer are downstairs in the lockers. As in the lockers for the spa. I reiterated that the hairdryers for the hotel rooms are in the lockers downstairs. She ignored my question and said I'll ask and see if someone can bring it up. I waited ten minutes and nothing. So then I get dressed, soaking wet and go downstairs. I talk to another girl and explain the situation. She then calls housekeeping about it while the first girl says she already called someone. After the second girl called and I went back to my room, a dryer was delivered in two minutes. That tells me the first girl did t do anything. Needless to say I will never be staying here again.
Amiri (10/5): - One of the best hotels I ever stayed in. With great treatments and things to do down below. You don't even have to leave the hotel. Everything to do on a great vacation is right underneath you. It was fantastic
Sharae (4/5): - The hotel staff is rude and unorganized do not provide detailed information wouldn’t recommend stay
Verified traveler (2/5): Do not waste time here - Smells awful, rundown and not well kept. Check-in and to and from Spa is a nightmare. There's no way to go to the room and back without checking out and back into the spa area. It's setup worse than I have ever experienced. They try and charge you for every little thing and deposits for the room but you cannot bill spa charges to the room, so still unsure what the room hold is really for.
Verified traveler (2/5): Bad customer service - When we checked in at about 4pm shortly after the lights went out, that was ok it smelled as if something had burned. All the lights in the spa castle locker rooms etc were out the hot tubs weren’t working. Went to the room to bathe and there was no hot water contacted front desk and they said it was because the boiler went out. Next morning got up to take a shower there was still no hot water contacted front desk again told me to wait until manager got in. After waiting for her to get in she had no solution to my problem and was very short and rude. Only said she could compensate me 30% when I hadn’t had hot water my entire stay. She looked at me with a blank stare for several min until I asked her what was the next step to trying to fix the problem. I end up checking out 3 hrs early because I had no hot water and I wanted to shower. She didn’t care if we had water or not hot or cold told me I could shower in the spa. Why would I shower in the spa when I just paid 150 for a room. She was very un pleasant and very unconcerned. Didn’t really matter to her that my guest and I couldn’t bathe.
Moe (2/5): Horrible front disk customer service 0 stars - Horrible customer service front disk are soooo rude never seen anything in my life like this
Verified traveler (6/5): - Kayleigh was a very sweet lady! She helped me out!
Raymond (2/5): Amenities Advertised - The beautiful pictures of the pool, jacuzzi and grotto were not part of or associated with the Hotel I reserved but yet shown on the hotel web site as if they were. I was told that to use the Pool I would have to pay money to the Spa Facility which was a separate company from the Hotel. The pictures of the Pool and Spa should not be shown on the Hotel Website
T (8/5): - Great stay!! The front associates are not the as helpful but overall enjoyed my stay.
Verified traveler (8/5): Great Location - I have read a lot of comments on regard this hotel and it really is not as bad as people are making it to be. This is a very nice and unique hotel, but not the same as any normal hotel. It has a spa/loft style and the washroom is a very modern style. However, I didn't like how hot and humid and dark the hallways were. I really wish that was changed. Other than that its a nice hotel to stay in once.
Verified traveler (2/5): - I booked a room online for two nights one person. I checked in on Wednesday night. I left for work Thursday morning. When I returned Thursday after work, my room key would not open the door. The lady at the front desk fixed the key. When I returned to my room, an Asian couple was lying in the bed. Imagine both our surprise. Come to find out the person that checked me in rebooked me as two people for one night. These people need better training.
Tanya (8/5): Honeymooning - The placement of outlets was a bit of a challenge. The seating area in the loft suite couldn't plug in our laptops, and there was trouble with CPAPs. Otherwise, this place was quite amazing. Still unsure about the sheets situation, but I think that is cultural. Very nice honeymoon.
Alex (2/5): - The actual time there was wonderful; however when we left, a few days later they charged our credit card for someone else’s stay and didn’t even want to or appear as if they cared. Ultimately our bank was who resolved the situation.
Maria (8/5): - It was good, unfortunately they have not put effort on keeping the rooms neat so it feels over priced when you stay (ex. glasses missing in tray, desk in room seemed damaged). As for the entertainment, they did not have many channel options. The really good thing about their rooms is how big the bath tubes are.
Linda (4/5): - Floor not clean, very poor lighting in bathroom area. No water glasses. Felt like $59.00 not $200.00 room at all.
Verified traveler (10/5): Wonderful Aquatic Scenery and Activities - Love the atmosphere, fairly organized. I did not particularly care for the shower entrance in the room, wasn't enough towels we had to keep calling for delivery. But I would definitely come back.
Lolita (10/5): - I loved everything about it.. Will return... Shops, bars, restauraunts very close..
Verified traveler (6/5): - Nicest room I’ve ever stayed in and really wish i could go back!! Was in town for work but unfortunately couldn’t work in my room like i had planned because they had terrible WiFi. When i contacted the front desk they said that was normal with so many people. To me this is a deal breaker which makes me so sad because i had planned on staying there for al of my work trips. I had to go down the street and work at Starbucks. Very inconvenient!
Verified traveler (4/5): Book Somewhere Else, Trust Me! - Will not be going back. The hotel was very dirty, the sink was almost knocked off the vanity that was chipped away and barely in place. The floor in the “hotel room” was all tile, the bed on the floor, and the shower was not cleaned. I didn’t even end up staying there and went to the Marriott down the street. Very disappointed with the experience. The amusement park lines out the front definitely gave the feeling of concern only for the spa. Very sorry excuse for a “hotel.”
Dawn (8/5): - It was a special night and i enjoyed it. I think the stay for first time was a great experience.
scott (6/5): Customer Service is Sub-par. - It was my 3-year anniversary with my wife and I took her here to celebrate. Check in was terrible. Nobody at the front desk knew how to check us in. Once a manager arrived he was not friendly and clearly had other tasks to manage. Room was clean and comfortable.
Christine (10/5): Stellar Service! - Love the team here :) This is my second full week in two months here. Here again in May and looking forward to it. Thank you for making my stay here so enjoyable! Whoever is hiring here does an awesome job or maybe just a reflection of Dallas area. You guys represent well!
Betsy (6/5): Mediocre hotel - It’s nice being able to have a room when visiting spa castle. It’s expensive for what it is though. The air conditioning wasn’t on and we walked into a hot room. When we turned the air on, the drapes covered it and we couldn’t feel the cold air. Since we didn’t spend a lot of time in the room it was okay.. but next time I’ll probably stay somewhere else.
Verified traveler (8/5): Great room, room service sucked. - The room was amazing and the maids were great but the room service and front desk were terrible.
Verified traveler (4/5): Not very informational - The hotel offers many things within the facility which was not detailed or explained to me, so I was learning as I go kind of thing. Was rather frustrating at times to not know what you should be doing or where you need to be for your scheduled appointments or purchases.
Nicole (4/5): Poor service - They didn’t have any body towels in the room and when I requested twice for body towels I still never received them. They gave me a couple extra floor towels instead. The staff said the house keeping me was doing laundry.
Tommy (8/5): Lack of service. - I went to a hotel for a long time, but I have no other alternative. I do not want to go to the unchanging hotel situation. I will not use it next time.
benika (10/5): - It was awesome from the sauna to the massage to the room to relax
Verified traveler (8/5): - This is a very different hotel. I had to quickly book due to an unexpected business trip and I needed the location. When we opened the door to our room there as a set of stairs and our room was at the top of the stairs. #1 there was a bolt on the door but not one of the devices you see on most hotels that provides additional protection from entrance... #2 the front desk checked us in but didn't give any details as to what to do when we got in our room. We got to the top of the stairs and stood there for a just a minute and the room went completely dark. They didn't tell us their was a key port at the top of the stairs where you needed to inset your key to make the lights in the room work. So we figured that out in the dark. Then there were four A/C unit controls with really no explanation as to what worked what area. So we never could get comfortable. The hotel is very clean though and in a good, safe location.
DKW (2/5): No hot water, shower didn't work - This was an awful experience. I was never able to get hot water. The shower didn't work. I slept 2 hours before I woken up by loud guests. Then outside noises continued till I gave up and left. No blackout curtains. Very poor soundproofing. Check in was not informative. They told me nothing about amities, features, restaurants etc.. I would never stay here again.
Roushatta (8/5): Nice and Relaxing - Very nice hotel and super private!! I went on Wednesday for Valentine’s Day. There were not many people there, and it was very clean. I enjoyed the privacy of the location but also you’re near many restaurants and even a Walmart. I’ll be back soon!!
Josefa (8/5): - I wish they would have explained the spa area better but it was a great over all stay and the area around it is great for
julie (2/5): Don’t go - Well with the cops being down stairs arresting people is not a good start my family and I left we were uncomfortable at the hotel also very expensive I paid for a suite and it was not up to par everything there is a little outdated and don’t forget the spa area is nude they forget to tell you those things
Juan (2/5): - Terrible customer service.
Alvaro (10/5): Priceless - Awesome
Verified traveler (10/5): Great Experience - Everything was phenomenal! The saunas, jacuzzi, and experience were all up to par.
Verified traveler (8/5): - Facility was relaxing. Staff were lazy and unhelpful.
Christopher (6/5): Gone downhill since it opened 10 year ago. - Jalapeños left around the hottubs for hours. Bathtub water in room was lukewarm but shower could get extremely hot. Charging spa purchases and hotel charges need to be more seamless. Ants in the bathroom. Big hairballs in the cold spa room. Pamphlet in room had incorrect hours mentioned for spa.
Verified traveler (2/5): Horrible customer service - Sold my room to aomeone else and replaced with a lesser one. Facility had no towells available. Staff immature and overwelmed. place just not what they say it is. For $285/night I tend to expect a lottle more. Terrible Christmas gift for my wife! Thanks spa castle!
Stan (2/5): DON'T. STAY. HERE. - The awkward part comes from the design of the rooms. Why do you have doors that open into the hallways? And to make it worse, the hallways are very narrow. I've stayed in several hotels and have never seen that set up before. Then there is also the fact that the lights are activated by your room key. Why? And no key/legend to tell which lights to to which buttons so you just have to keep pushing to find out which lights go to which buttons. Then you're lucky if the lights even work. The crooks part comes from them trying to charge my card for removing items from the mini-bar. I had no idea the room even had a mini-bar. If it did, I have no idea where they had it hidden in that strange set up. There hotel staff most likely removed them during cleaning then tried to charge me for the items. Definitely not the money they charged. I will not be staying there again under any circumstances!
Candice (8/5): Really? What the heck? - The spa was amazing the room was nice but seriously the front desk people basically shaking us down every time we went upstairs to our room was frustrating. We went up to our room to change and relax for a little while planning on going back down to the spa so we didn’t want to close our tab until we were done for the night the girl from the front desk called and made us pay our tab before we could go back in seriously? I didn’t want to ph like 4 times just one big bill at the end please. Nope not an option seriously? You had my card on file what was I going to do? Other than that our stay was perfect.
Yevgeniy (8/5): Nice hotel with a modern design - Very clean hotel with a nice, modern design
Verified traveler (2/5): request print out receipt before leave! - check you receipt before you leave... Rate we check in and check out receipt show high amount. Request for adjust over phone they never even bother to call back.