Hotel Palmera Real

Location: Terminal de Transporte Bucaramanga, Módulo 1, Bucaramanga, co

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 05:00 PM

Check-out: 01:30 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Pets allowed
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Packed lunches
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Wheelchair accessible
• Kid meals
• Public transport tickets
• Lower bathroom sink
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Key access
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Security alarm
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Playground on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Secured parking
• Garage
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard Bungalow

  The hot tub and spa bath are the standout features of this bungalow. Boasting a private entrance, this air-conditioned bungalow features 1 living room, 1 separate bedroom and 2 bathrooms with a shower and a hairdryer. Guests can make meals in the kitchen that features a refrigerator, kitchenware, an oven and a microwave. Featuring a terrace with garden views, this bungalow also features a mini-bar and a flat-screen TV with cable channels. The unit has 3 beds.

  Max Occupancy: 6 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Oven
  • Terrace
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Double Room

  This room features a private bathroom, mini-bar and air conditioning.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Private entrance
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Trash cans
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access

• Standard Single Room

  This room features a private bathroom, mini-bar and air conditioning.

  Max Occupancy: 2 (1 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Private entrance
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Trash cans
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access

• Standard Suite

  The hot tub and spa bath are the standout features of this suite. Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace with garden views, this suite also provides a mini-bar and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Terrace
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access

Guest Reviews

• Carolina (10/5): Great location with great service, ideally if you are travelling by bus to other villages in the Santander region. - The facilities are great and the staff is very friendly
• novoa bocanegra (10/5): -
• Paola (9/5): -
• Patricia (10/5): Convenient, clean and comfortable - Friendly and helpful staff. Great location next door to bus terminal. I found it to be quiet. Room spotless and comfortable. Plenty of hot water in shower. Wifi worked well. Inexpensive breakfast in hotel restaurant. Thank you everyone! Nothing
• German (10/5): Falsa información de Booking - La ubicación del hotel a mi necesidad excelente Una pequeña mala información pero por parte de.la.platforma Booking le faltó veracidad y eso para mí es importante
• MARTHA ELENA (6/5): INSTALACIONES BUENAS, MENTIRAS EN LOS SERVICIOS - Cuando realicé la reservacion por booking me ofrecieron el desayuno, en el hotel me dijeron que booking no ofrecía desayuno, no tuvimos ese servicio lo negaron. En booking me dieron una tarifa en el hotel me cobraron mucho más por solo una noche sin desayuno.
• Jose Javier (9/5): -
• Ortiz Perez (10/5): - La comodidad del hotel, Que no incluía desayunó
• Bernd (10/5): - Direkt am Busbahnhof, perfekt wenn man mit dem Bus weiterreisen möchte.
• Luis Eduardo (8/5): - Ubicacion, parqueadero gratis las camas son un poco duras
• Magally (10/5): - Las instalaciones
• Oscar (9/5): - A pesar de las circunstancias, el personal resolvió muy amablemente. Sus habitaciones suite son increíbles, las camas, los baños, el jacuzzi. Todo El parqueadero es algo cuestionable.
• Edgar Mauricio (10/5): Buen lugar para descansar - Amabilidad y limpieza No incluye desayuno
• Anita (9/5): - Parfait pour prendre le bus le lendemain
• Bairon (10/5): - El orden y aseo
• Nancy Esther (8/5): Buena estancia,me gusta su ubicación en el Terminal de Transporte.Llegamos tarde y por tierra .No hay que entrar a la ci - Me gustó que ya había jabón líquido en el lavamanos y en la ducha Nada
• Shlomi (8/5): Good option for one night in transit - Super close to the bus terminal, reasonably clean, reasonably comfortable, big room, good air conditioning in the room. Bed was very stiff, room was fairly noisy
• Sthefania (10/5): El chico que me atendió extremadamente querido, muchísimas gracias, muy agradecida. Fui con mi perrito y todo estuvo de - Es demasiado útil estar dentro del terminal. Es excelente. 0
• Nancy Esther (8/5): Aceptable - Buena ubicación No hay jabón de manos en el lavamanos sólo en la ducha
• Maud (7/5): Prima voor een nachtje! - Recht naast het busstation, handig als je de volgende dag vroeg de bus moet hebben en niet duur. Kamer heeft airco, dat is ook fijn hier. Vond het bed behoorlijk hard. En het restaurant was al dicht toen ik aankwam. Kon gelukkig wat eten in het busstation maar dat was niet heel lekker (:
• carlos alberto (10/5): - La atención El ruido constante de los buses y vehículos
• orozco ocampo (10/5): - Buena ubicación, buena atención, incluye parqueadero cubierto y seguro.
• FREDERIC (8/5): Pratique pour transiter en bus. - Son emplacement pour transiter une nuit à côté du terminal de bus. Rien
• Pawel (8/5): -
• QINTIAN (10/5): All good - Good location, walk 2 mins from bus terminal
• Göran (8/5): - Läget vid busstationen är perfekt. Tillmötesgående personal som även visade oss var vi kunde äta när vi anlände sent. Fin trädgård.
• Raul (10/5): -
• Marilou (9/5): Très satisfaits! Nous reviendrions. - L’emplacement était génial (dans le terminal, avec accès à de la restauration). Le personnel était gentil et avenant lorsque nous avions des questions. Chambre un peu désuète.
• Delcy Del Carmen (10/5): -
• Martha Isabel (9/5): - La atención
• Ana Belén (5/5): -
• patricia (7/5): Une nuitée proche du terminal qui permet de ne pas stresser pour prendre un bus tôt - Proche du terminal de transport Pas de petit déjeuner, et un peu bruyant
• gañan pizarro (9/5): - La calidez del personal y la comida excelente Se me acabó el tiempo
• Yamid Humberto (10/5): - Un excelente sitio
• luz dary (6/5): - La ubicación es central, cerca a los sitios de interés. En la noche Las luces del pasillo iluminan la habitación.
• Toniaub (10/5): -
• Andrea (7/5): - The location was great for an early morning bus. Long, drawn out checkin process.
• Catalina (8/5): Good people and excelent stay - The staff of reception César is a great person and excelent attention The restaurant staff la señora Gloria is the best she have an excelent service with all the people Maybe some time the voice of the bus is not good
• Víctor Enrique (10/5): -
• Sastoque (9/5): - Las instalaciones, la atención del personal El ruido que realizan los buses del terminal es demasiado fuerte y es un poco incómodo, pero a la vez es entendible por la ubicación
• Sastoque (10/5): -
• Muñoz (10/5): - La bañera
• Gonzàlez (10/5): -
• Nancy Esther (8/5): Favorable - Su cercanía al terminal de transporte Nada
• Luz (8/5): -
• Krahenbuhl (9/5): -
• Ruiz (10/5): Me gustó mucho - No tuve desayuno
• Cesar Orlando (9/5): -
• Evert (8/5): -
• Marc (7/5): Parfait pour une nuit entre deux bus - Fonctionnel et propre Prendre garde au bruit de la circulation et exiger une chambre en hauteur
• Valeria Nayibe (10/5): -
• Guest (9/5): Confortable y bien ubicado. - Mini bar dotado, buen confort, excelente limpieza , almohadas muy confortables, excelente plan de TV con cable y Smart TV, aire acondicionado nuevo y silencioso, baño amplio y muy limpio., parqueadero gratuito bajo techo en las instalaciones.
• Julio segundo (10/5): -
• Erwin (5/5): Regular - La ubicación, por estar dentro del terminal de transporte y esto beneficia mucho a la hora de viajar a primera hora por tierra. Me parece que para el precio a la habitación le falta comodidad, mejor aislamiento del ruido e iluminación más cálida. El hotel parece más un motel que un hotel.
• Daniel (7/5): -
• Wilson Ricardo (8/5): - Me gustó la atención del personal y la cama.
• Christina Barbara (8/5): Gute Unterkunft direkt an dem Terminal der Busse - Das Hotel war direkt an dem Terminal der Busse, super Übernachtungsmöglichkeit, wenn man am nächsten Tag mit dem Bus weitergehen muss oder spätabends ankommt. Es war sauber und das Personal freundlich -
• Nestor Alfonso (7/5): - El personal muy amable. El Desayuno espectacular. La cama un poco básica y no muy cómoda
• Luz Alba (10/5): - la ubicación que no incluye el desayuno
• Luz Alba (10/5): Estadía - Ubicación Que no incluye el desayuno
• franco (5/5): -
• Diana (10/5): Excelente - El servicio, la cabaña amplia con un patio ideal para nuestras mascotas más otra zona verde, mesas para relajarse en zona verde, el desayuno delicioso. Que el televisor era pequeño el parqueadero un poco lejos. La ubicación como teníamos carro estuvo muy bien, si quieres estar en el centro no es el sitio ya que está la lado del terminal.
• londono bolivar (10/5): Palmera Real hotel junto a la terminal - Al estar junto a la terminal, hay disponibilidad de taxis permanentemente, tiene áreas verdes para que las mascotas puedan correr, hay un centro comercial cerca, cuenta con agua caliente, tv por cable, parqueadero cubierto y vigilado 24 horas , y café disponible en todo momento, adicional el precio fue económico y si deseas utilizar el yacusi de inmediato te lo habilitan. El parqueadero no está al lado del hotel sino al final del parqueadero de los taxis, pero el personal del hotel es muy amable y muy atento y te ayuda a llevar las maletas en un carrito para las maletas si lo necesitas.
• Anibal (8/5): -
• Marco Fidel (9/5): - Atención de recepción la comodidad limpio y ordenado
• Adrien (10/5): Great place to rest between buses - Perfect location right next to the bus terminal. Clean and well equipped rooms. Staff is super super nice and so helpful. Also many amenities, like an actual garden and a jacuzzi, which is unexpected in this location Nothing
• Moemi (10/5): Exceptional - location, pool, clean, good staffs nothing!
• Leidy (8/5): Very good -
• Yeseira (10/5): Exceptional -
• Yuby (10/5): Exceptional -
• Sheena (9/5): Great - Great location, literally right next to the bus station so perfect so early/late departures and arrivals. Super friendly and helpful staff.
• Nestor (9/5): Superb -
• Hernando (10/5): Exceptional -
• Catherine (10/5): Exceptional - Such a convenient location right at the bus station. Perfect for an overnight transit stay. Staff were very helpful and friendly. No breakfast included and nothing satisfactory in the restaurant next door. Better to grab a snack from the station.
• Steve (9/5): Superb -
• Aimar (7/5): Reasonable hotel, next to bus station - Location, perfect if you need to catch a bus in the early morning hours or you arrive very late at night Room a bit noisy and basic, with small toilet/shower
• Gabriela (6/5): Pleasant - Great location, 2 minute walk to the bus station. Staff were friendly and the rooms were clean. WiFi didn’t work very well, sauna and jacuzzi didn’t seem to work either. The room was very dark. There was no restaurant and only a few places nearby for dinner.
• Yilda (5/5): A little expensive for the price - The location is great if you need to take a bus or are arriving late at night. The staff is super super nice. The best asset is the location, right there by the bus depot. The hotel is clean. The staff is super nice and helpful. The not-so-good thing is that the only place to eat is the hotel restaurant, and it is not good. I know people from Santander love meat, but they should have more options. They did not even have breakfast. The restaurant did not look clean.
• Stephen (9/5): Perfect hotel for transitting in Bucaramanga. - Located above the bus terminal, easy to find. Warm welcome from helpful staff, who stored our bags after check out. Room was spacious, shower was warm. Can’t complain. Nothing.
• Stephen (7/5): Good choice for proximity to bus station - Handy hotel right next to the bus station for early morning departure. Room was fine & staff were helpful. Not many options for food in the immediate area.
• Sandra (8/5): Very good -
• Kai (8/5): Very good - Excellent option for an early morning bus, as the hotel is attached to the bus terminal. Expect some noise from the buses
• Amy (10/5): Exceptional - Everything was excellent! After a grueling 10-hour bus ride, it was amazing to just walk upstairs and check right into this comfortable hotel. Nada
• Charles (10/5): Exceptional -
• Lifeingalicia (9/5): Superb -
• Nataliap2018 (5/5): Passable -
• Matt (7/5): Great for just one night! - The location was everything, but the one man on the staff helped us immensely getting a wheelchair also with our bags and even sandwiches for our journey the next day. The restaurant was not good atmosphere and hardly looked open, but in fact, the food was just fine.
• María (10/5): Exceptional -
• Fiona (8/5): Perfect for a night - Location right near the bus station WiFi didn't work in the room
• David (8/5): generally, it was pleasant. The staff was very kind and Nicolas spoke English, which was very helpful with my very poor - well-built and close to the bus, the terminal and food cafés The bedroom was totally spiritless emotionless being only in black and white, with no colour for any sense of warmth! It was a terrible environment to be in! It was like being in some kind of mausoleum or morgue for the night
• Amanda (7/5): Good -
• Javier (10/5): Exceptional -
• Chloe (6/5): fine if you’re travelling next day - very close to the bus terminal so perfect for if you need to travel the next day tv worked, not that we used it wifi not strong in the rooms no towels no hot water beds very very hard shower leaked into the room
• Jorge (9/5): Superb - 👍 The toilet got no seat
• Madelief (7/5): Good - If you come and go by bus this is the perfect location
• Jesús (10/5): Relax - Todo my friend.
• Blackshaw (4/5): Cheap stop over - expect cheap - Great location for a stop over if you need to use the bus terminal whilst travelling onwards for Bucaramanga. The floor was full of long black hairs and a dried millipede. The walls felt grubby with dead bugs stuck to them and just overall it didn’t feel taken care of. We had one towel between two of us and when asking for another the housekeeper wasn’t happy about giving us another. Other reviews said the water was hot - it wasn’t. The air conditioning did not work, yet it’s too noisy near the bus station to have the window open at night. There’s an additional charge of 3000COP that’s per person per night not stated on booking.com, this came through via an email after booking. ‘ El seguro hotelero tiene un valor adicional por persona por noche de 3.000 COP. La alimentación NO está incluida en la tarifa.’
• Arbey (10/5): Excellent place to rest. - The jacuzzi is ok. The places are comfortable. There are a jacuzzi but not a pool.

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